guide

1
Welcome to Glovo!

2
Navigate your rider app

3
Delivery process
 Welcome to Glovo!

Here's some support so you can

understand how the app works.

1
Download the app

2
Log in

Log in using your email address and

the password received via email!

3
Book your sessions to deliver

Don’t forget to book your slots for the

upcoming week.
After successfully logging in, this
screen will appear.

Turn on your location to

proceed.

Click on the drop-down

menu in the top left
corner to explore all the
features.

The support icon is in the

upper right corner of the
homepage . Click on it
to report any issues or
check the status of your
open cases.
 1
Welcome to Glovo!

2
Navigate your rider app

3
Delivery process
 Navigate your rider app

Explore all the exciting features available

in your rider app:

My profile Sessions

Inbox Recent orders

Wallet Payments

Quests Refer a friend

Statistics Settings
 Your profile

To access your personal information, tap on

the menu icon and select “My Profile.”

Make sure to update your information to complete

your profile by adding your phone number, email,
vehicle details, and all other information.

In addition to your personal information, in this

section you will find your Rider ID, which serves as
your unique identification number.

For security reasons, remember to change your

password after your first login.
 Navigate your rider app

Explore all the exciting features available

in your rider app:

My profile Sessions

Inbox Recent orders

Wallet Payments

Quests Refer a friend

Statistics Settings
 Available sessions

All the sessions available for booking. You can

filter by day, session time and starting area.

Sessions open on Thursday, starting at 4PM. The

calendar becomes available based on your score.
You can book sessions for the upcoming week.

How to Book a Session?

Open the calendar to view

the available sessions.

Select your preferred

sessions and click to book
them. Select any sessions
you want up to a 12-hour
daily limit.

Sessions marked with a 🔥

icon indicate high demand.

To check your booked

sessions, click on the
"Booked" tab.
 Available sessions

Sessions may be extended due to high demand in

your area. You'll receive a notification when this
happens, allowing you to continue delivering.

Unable to book your

preferred sessions? Check
the "Start now" option:

The "Start Now" option may

appear due to high demand
in your area. You can start
delivering even if you
couldn't book that session in
advance!

The session will start

immediately and last for 1
hour, but you can stop
delivering anytime before
the hour ends.
 My sessions

Shows your sessions taken and

completed by week.

Are you unable to attend your booked sessions?

You can swap your sessions, and other riders will be

able to book them!

Go to “My session” and select "Offer Swap" to make

your session available to other riders.

If you offer a swap at least 12 hours before the session

starts, it will be automatically unbooked.

If offered less than 12 hours before, another rider will

have to take it, otherwise, you will have to attend to
avoid a no-show, which affects your score.
 Navigate your rider app

Explore all the exciting features available

in your rider app:

My profile Sessions

Inbox Recent orders

Wallet Payments

Quests Refer a friend

Statistics Settings
 Inbox

You can check received newsletters and

view the latest news.
 Navigate your rider app

Explore all the exciting features available

in your rider app:

My profile Sessions

Inbox Recent orders

Wallet Payments

Quests Refer a friend

Statistics Settings
 Recent orders

You can check back for the deliveries

completed in the last 24 hours.
 Navigate your rider app

Explore all the exciting features available

in your rider app:

My profile Sessions

Inbox Recent orders

Wallet Payments

Quests Refer a friend

Statistics Settings
 Wallet

You can view your cash balance evolution.

The cash balance is all the amounts received or spent in

cash when delivering using the app.

When you reach your daily cash limit, you will receive a
message with information on how you can deposit it.

When you receive an

assigned delivery, the
acceptance screen will show
if you need to pay the vendor
in cash.

If you don't have enough

cash, you can redispatch
the delivery, but this will
affect your acceptance
ratio.

We recommend carrying
some cash with you during
your route in case you need
to pay the vendor or give
change to a customer.
 Navigate your rider app

Explore all the exciting features available

in your rider app:

My profile Sessions

Inbox Recent orders

Wallet Payments

Quests Refer a friend

Statistics Settings
 Payments

Use the calendar icon to select the period

you want to see.

Check your Average per

hour and your Hours
Online information.

You'll get paid for each

delivery you make. The
exact delivery fee varies per
order and includes a
variable distance fee.

How much you will make

per order will be shown
right on the acceptance
screen, and this is how
much your earnings for
that order will be.
 Navigate your rider app

Explore all the exciting features available

in your rider app:

My profile Sessions

Inbox Recent orders

Wallet Payments

Quests Refer a friend

Statistics Settings
 Quests

Check your extra earnings opportunities

and track your status.

Check the available

opportunities to earn
extra.

Join quests and start

delivering to complete
the required deliveries
and earn extra rewards.

Track your progress and

the quest status in the
"Current" tab.
 Navigate your rider app

Explore all the exciting features available

in your rider app:

My profile Sessions

Inbox Recent orders

Wallet Payments

Quests Refer a friend

Statistics Settings
 Refer a friend

Invite friends to join and check the status

about people you referred.

Invite friends by
sharing your referral
link.

Check the conditions

of the referral
opportunities and
track the progress of
your referred friends.
 Navigate your rider app

Explore all the exciting features available

in your rider app:

My profile Sessions

Inbox Recent orders

Wallet Payments

Quests Refer a friend

Statistics Settings
 Scoring Batches

Current batch group. Your batch determines

when you get to book your sessions

A new batch is assigned

to you every week based
on your scores from the
previous week.

Batches are from 1 to 12.

Batch 1 has the best
incentive because you
have the first pick of the
sessions!

Sessions are open from

every 30 min from batch
1 until batch 12.
 Scoring Batches

How’s the Scoring Batch calculated?

Actual vs Planned Hours Acceptance Rate

How many of the hours Deliveries you accepted
you committed to that you out of the deliveries you
actually completed. were assigned.

Active weeks Special Hours

Number of weeks you've Number of hours
been actively taking connected during special
sessions. hours period.

No show Orders completed

Number of sessions you Number of deliveries
didn’t attend without completed.
justification.
 Navigate your rider app

Explore all the exciting features available

in your rider app:

My profile Sessions

Inbox Recent orders

Wallet Payments

Quests Refer a friend

Statistics Settings
 Settings

Set your location permissions and sound

alerts to ensure you don't miss any deliveries.
 1
Welcome to Glovo!

2
Navigate your rider app

3
Delivery process
 Delivery process

1
When your session starts, go
to the starting area and click
on the "I am available"
button.

2
Check the heatmap to see
real-time high-demand
areas. Darker colours mean
higher demand.
 Delivery process

3
New deliveries will appear on
the home page. Click on the
“Accept order” button to
accept it.

4
Go to the pick up point and
click on the “Arrived at
vendor” button.

5
Once the vendor has given
you the delivery, click the
“pick-up” button and confirm
the pick-up in the app.
 Delivery process

6
Go to the customer address
and complete the delivery.

7
Click on “Arrived at
customer” and then “Confirm
drop-off”