Master of

Science HES-SO
in Hospitality
Management
Full time 3 semesters
On-site

EHL HOSPITALITY BUSINESS SCHOOL

 The best
step-up for
a career in
hospitality.

2
 Content

SECTION ONE

Introduction 4

SECTION TWO

Study Path 9

SECTION THREE

Admissions & Fees 14

SECTION FOUR

Module & Course Outline 19

3
 SECTION ONE

Introduction
 A NOTE FROM THE PROGRAM DIRECTOR

Dr. Stefan Güldenberg

“
Our Master brings together long-standing
principles for hospitality success with
the fresh thinking that will progress the “
industry into its next evolution.

Hospitality is an exciting industry, and it is on the cusp of revolution. It is navigating

great change from shifting demands and new technologies. Hotels and other hospitality
businesses across the globe are entirely changing their operating models, and fast. At the
same time, the sector is facing a shortage of skilled labor.

We see the current evolving environment as a huge opportunity for new, skilled managers
to drive the industry forward. This Master’s program seeks to find and train those talented
leaders.

Our Master in Hospitality Management brings together long-standing principles for

hospitality success with the fresh thinking that will progress the industry into its next
evolution. We have designed the program to let innovative ideas come forward, both from
our industry guest speakers and our course participants. Your research thesis will take
current ideas further and feed into the hospitality principles of the future.

I believe the EHL Master in Hospitality Management is the best route to secure a middle
management role, and to succeed in it. The program is designed with this exact purpose
in mind – to train you with the skills you need to thrive in the mission-critical roles that the
industry needs right now.

I am excited about the prospect of nurturing the talent that will make hospitality what it
will be in the coming years.

D R . S T E FA N G Ü L D E N B E R G
PROGRAM DIRECTOR AND
ADJUNCT PROFESSOR

5
 INTRODUCTION

Unparalleled training for

leaders in hospitality
Our MSc in Hospitality Management primes
you for a successful career in the service sector.
It prepares you to enter the industry with all-
encompassing managerial skills, giving you a
deeper understanding of leadership, service
business design and talent management to
thrive in different hospitality functions.

Designed for recent graduates, our Master’s program is the next step to our renowned
Bachelor’s degree and takes hospitality management to a higher level of thinking. It
encourages you to build on your previous experience, introducing you to advanced
hospitality management strategies and challenges you to conduct your own research.

During the second semester, you will specialize your studies in either food and
beverage or hospitality finance, real estate and consulting. Each route focuses on
the expertise needed for different hospitality management roles and explores the
challenges affecting key functions.

As the program progresses, you will develop your learnings through real-world
experience and insights. A professional immersion, part of the capstone thesis, exposes
you to life in a management role and the challenges you will face day-to-day. Not
only will your experience provide vital insights and context for your research, but it will
also make you more attractive to employers and enable you to build a network in the
industry. You can also gain industry-recognized professional certifications while you
study, helping you to stand out when applying for roles.

Broadening your experience

We believe a well-rounded study path brings you the best industry insights. To expand
your knowledge, we invite industry guest speakers to share their experience on current
hospitality challenges, providing a new perspective. Throughout the program, you
will also have the opportunity to take part in career events, where you can explore
opportunities and network with potential employers.

6
 Get the EHL Experience
01
S M A L L I N T E RACT I V E C LAS S E S

EHL nurtures innovative thinking to

drive the hospitality industry forward.
As part of this vision, we teach through
small classes that allow participants
to freely share their experiences and
ideas. This structure also enables you
to form stronger bonds with your
classmates, creating connections for
your career, throughout your life.

02
OPPORTUNITY TO SPECIALIZE

Our program prepares you for a variety

of roles across hospitality management
functions. You can take the specialization
route that best aligns with your interests,
skills and career aspirations. You will grow
your expertise in your chosen area and put
your knowledge into practice by carrying
out your own research and bringing more
innovative ideas to the expanding scientific
field of hospitality management.

03
E X P E R I E N C E E H L H O S P I TA L I T Y

EHL is a top-ranking hospitality

management school with the best
reputation among employers. When
you study your Master in Hospitality
Management at EHL, you are immersed
in industry best practice. You will learn
innovative principles from leaders in their
fields and experience Swiss hospitality first
hand at the Michelin-starred restaurant and
additional outlets in the Lausanne campus.

7
Your Learning Experience

01
R E A L-WO R L D E M P H AS I S

Our Master in Hospitality Management focuses

on the realities of management functions in
a business. One major part of the capstone
thesis is the professional immersion, which
enables you to ensure your research closely
addresses current managerial challenges.
Another key part of your study journey is
working on live projects, which gives you a
deeper understanding of current industry
challenges and the ways in which businesses
are overcoming them.

02
BUSINESS PERSPECTIVE

This program teaches you to transform

business practices and lead innovation
in the fast-changing hospitality industry.
It invites you to explore key business
principles and evaluate data and trends.
You will develop critical thinking skills to
make decisions fast and propose solutions
to complex hospitality business problems.

03
LEADERSHIP TRAINING

This program is designed to set you up

for professional success, wherever your
career in hospitality takes you. You will learn
effective leadership skills to feel confident
in your first management role and those
that follow. Throughout the program, you
will be encouraged to develop your own
leadership style to get the most out of your
colleagues and other stakeholders.

8
 SECTION TWO

Study path
 Program Details

ECTS Format

90 ECTS / 60 US F U L L-T I M E , 3
CREDITS S E M E ST E R S

Language Location

TA U G H T FA C E - T O - FA C E EHL CAMPUS
IN ENGLISH L AU SA N N E ,
SW I TZ E R L A N D

10
 Study Path

Our program trains you to step into a

management role in a hospitality setting. It
guides you through service management
principles and specialist industry best
practices, and it challenges you to put your
studies into action through research and a
professional placement.

PRE-SEMESTER
SEMESTER 1 SEMESTER 2 SEMESTER 3
SUMMER COURSE*
(30 ECTS) (30 ECTS) (30 ECTS)
(10 ECTS)

Hospitality
Hospitality & Service Specialization Professional Immersion
Management
Mgt. Courses Track & Capstone project
Fundamentals

Learn about essential Deepen competencies Specialize in an area of Experience real-life

hospitality topics and knowledge in interest: F&B Management situations and exercise
needed for the hospitality management. or Finance, Real Estate managerial skills.
program. and Consulting.

* Summer Course is mandatory for students with a Bachelor’s degree in a management field
not related to hospitality (see Admission Criteria for full details).

11
 Semester 1
30 ECTS

Hospitality and
Service
Management
Courses

Gain an understanding
of key hospitality
business principles.

Learn service business design, talent

management, financial controls, customer
centricity and leadership skills. Every topic is
explored through a hospitality lens, giving you a
sharper perspective of industry parameters. You
will also take courses in academic research and
writing to prepare you to succeed during the
next phases of your studies.

12
 Semester 2
30 ECTS

Specialization Track
Deepen your knowledge for your area of
interest within hospitality management.

You have the choice of two routes:

Food and Beverage

in Hospitality
Explore innovation in food and beverage
concepts and service and learn how to
manage operations cost-effectively without
compromising on quality. You will also take part
in a culinary business field trip and the food
and beverage concept week to broaden your
awareness.

You will have the option to earn up to two

professional certifications, which will be
announced soon on the website.

OR

Hospitality Finance, Real Estate

and Consulting
Learn how to manage a hotel as an investment
that delivers value to stakeholders. You will also
gain an understanding of financial consulting,
private equity, and mergers and acquisitions
from a hospitality point of view.

There will be professional certifications that you

can opt to take part in. These will be confirmed
soon.

13
 Semester 3
30 ECTS

Capstone Thesis
The applied research project challenges
you to address a managerial complexity in
the hospitality sector. Your research is an
opportunity to demonstrate the professional,
interpersonal and leadership skills that you have
developed as you apply critical thinking to your
chosen topic.

Professional
Immersion
To inform your research with context and
insights, you will take part in a minimum 12-
week professional immersion project. As
well as enabling you to link your theoretical
understanding with the real world, the
professional element of the capstone thesis also
strengthens your employability.

You will work closely with a supervisor during

the capstone thesis.

14
 SECTION THREE

Admissions &
Fees
 ADMISSIONS & FEES

Admission
Criteria

Academic Professional English Language

• A Bachelor’s degree (or A minimum of six months’ The program is taught in English;
international equivalent) professional experience in non-native English speakers need
in hospitality, tourism, or the hospitality industry is to provide language proficiency
related fields. required. Internships are test results. The following English
• A Bachelor’s degree (or included. Through your language tests are accepted:
international equivalent) in cover letter and interview,
a management-related field you should also show your • Cambridge Level: C1 or higher
is accepted, but students interest in hospitality and • IELTS Level: 7
will be required to complete dedication to develop a • TOEFL Level: IBT 100
a summer course to build career in the industry. • Pearson Level: 65
contextual understanding.

16
 ADMISSIONS & FEES

Admission
Process
Your application must be submitted on the ehl.edu
website with the following documents:

→ A CV/resume An application fee of CHF 175.- will be

required to complete your application.
→ Cover letter (including career
goals) Once we receive your full application, the
Admissions Commission will evaluate it
→ A copy of your passport/ID and let you know if you are selected for an
card interview. Interviews are 45 minutes and
will be conducted via videoconference.
→ A copy of diploma and Following the interview, the Admissions
transcripts Commission will make a final decision and
contact you with an answer.
→ English test scores (for non-
native English speakers)

→ Work certificates or
references from a recent
employer

→ Letter of recommendation,
either academic or
professional

Admission
Deadline
September 2022 intake: 1st of June 2022

17
 ADMISSIONS & FEES

Tuition & Fees

Application fee: CHF 175.-

Detail Amount

Tuition CHF 30,500

Facilities & Services CHF 4,500

Prepaid Food & Beverage CHF 4,500

TOTAL CHF 39,500

All amounts are in Swiss Francs and include VAT where applicable.

→ Please visit ehl.edu for full tuition and fee details.

Additional Expenses
Additional living and travel expenses are estimated at CHF 1’800 per month on
average over the 16- month period, including on-campus accommodation, flights,
health insurance, local living taxes and inscription fees with the Swiss Authorities.

Payment Instalments
A CHF 6’000 down payment is required to guarantee enrollment in the program, and
must be paid as soon as the acceptance letter to the program has been received by
the student. The remaining amount is due before the start of the program.
Please visit ehl.edu for full tuition and fee details.

18
 SECTION FOUR

Module & Course

Outline
 S E M E ST E R 1

MODULE COURSE LEARNING OUTCOMES

BUSINESS LOGICS Strategic Management Gain analytical skills as you explore the complexities
O F T H E H O S P I TA L I T Y in the Hospitality Industry surrounding service and hospitality businesses.
I N D U ST RY

Service Economics Learn fundamental principles of macroeconomics

for the service sector and explore how the global
economy and local trends impact hospitality.

M A N AG I N G Talent Management for Develop your understanding of effective people

TA L E N T & S E R V I C E Hospitality & Service management by exploring how organizations manage
O R G A N I Z AT I O N S
Businesses and improve performance through human resources.

Hospitality & Service Develop critical thinking skills as you analyze how
Organization Design hospitality and service organizations are structured,
from top to bottom.

FINANCIAL Accounting for Interpret and apply key financial information while
M A N AG E M E N T Hospitality Firms exploring how financial management impacts decision
F O R H O S P I TA L I T Y
making and stakeholder relations.
& S E RV I C E F I R M S

Corporate Finance for Gain a thorough understanding of how important

Service Firms financial concepts apply to service firms operating in
an international context.

PRINCIPLES OF Marketing for Hospitality Understand how hospitality and service businesses use
C U STO M E R C E N T R I C I T Y and Service Firms marketing to promote and distribute services.

Service Operations Learn important problem-solving skills by

Management understanding how the changing expectations of
clients affects hospitality businesses and how they
operate.

LEADING Leadership Develop managerial knowledge and skills by

S E RV I C E P E R S O N N E L approaching challenges such as organizational
& PROJECTS
dynamics and achieving high performance.

Project Management You will oversee a realistic project through to

completion, learning essential core project
management competencies and developing key soft
skills.

ACA D E M I C Academic Writing Develop your academic and critical thinking skills by
& RESEARCH TOOLS learning how to carry out literature reviews, select and
justify resources and relate them to a research topic.

Business Research Gain a rigorous understanding of analytical skills

Methods by developing your knowledge of qualitative and
quantitative research methods and apply them within
a given context.

20
 S E M E ST E R 2
S P E C I A L I Z AT I O N T R A C K : F & B I N H O S P I TA L I T Y

MODULE COURSE LEARNING OUTCOMES

FO O DS E RV I C E Foodservice Economics Develop a critical perspective of the economies of

CONCEPTS AND DESIGN the food and hospitality industries and what factors
influence the supply and demand of food goods.

Creativity and Innovation Understand innovation in practical terms by

in the Food and adopting a hands-on approach to creating
Beverage Sector valuable new experiences.

Interior Engineering for Understand how different elements of interior

Foodservice Concepts design come together to create a design concept
that complements hospitality services.

Foodservice Concept Learn how different elements of the hospitality and

Development services industries come together to create new
and original dining concepts.

FO O DS E RV I C E F&B Management and Gain vital new perspectives on how managing

O P E R AT I O N S Cost Control day-to-day organization costs impacts profitability
M A N AG E M E N T
and turnover within hospitality and service
organizations.

Technology for the F&B Understand how new technologies can help resolve
Industry many day-to-day business issues.

Foodservice Operations Gain new insights into how hospitality organizations

and Supply Chain balance client demands and costs across global
Logistics supply chains.

Foodservice Quality & Learn how organizations create quality by gaining

Design new insights into how businesses use experiences to
emphasize value.

F& B M A N AG E M E N T Culinary Business Field Develop your critical, cultural and practical skills by
I N ACT I O N Trip visiting different organizations and individuals and
learning how actors apply key hospitality concepts
and theories to their own practices.

F&B Concept Week Work collaboratively with other students to design

and generate a profit on a concept business,
applying theories and concepts you have
developed so far.

21
 S E M E ST E R 2
S P E C I A L I Z AT I O N T R A C K : H O T E L R E A L E S TAT E , F I N A N C E A N D C O N S U LT I N G

MODULE COURSE LEARNING OUTCOMES

H O T E L R E A L E S TAT E Valuation of Hotel Real Learn key skills and best practices for valuing
I N V E ST M E N TS Estate Investments hotels in the context of making an investment and
developing a profitable opportunity.

Hotel Development Develop your knowledge of the management

and Feasibility Analysis and feasibility of new hotel opportunities while
developing negotiation skills.

Hotel Asset Gain in-depth insights into the strategic and

Management analytical skills needed to manage hotels as
financial assets while balancing important
stakeholder relations

Hotel Revenue Put analytical and strategic skills into action by

Management managing the income and outgoings of a hotel with
the aim of generating a consistent revenue.

FINANCIAL Financial and Banking Understand the central concepts of global financial
C O N S U LT I N G Markets and banking markets and the role that social and
A N D I N V E ST I N G
environmental commitments play in markets.

Consultancy Analyze the role that consultancy firms play in the

Management hospitality and service sectors and develop your
understanding of how consultancies are structured
and operate.

Portfolio Management Gain an analytical insight into how portfolio

managers balance the risks and returns of
investments and maximize the performance of
investments.

Private Equity Develop your understanding of financial investing by

looking at relationships between private investing
funds and how to integrate ESG commitments into
this environment.

H O S P I TA L I T Y Finance Business Expand on your conceptual knowledge of financial

T RA N SACT I O N S Field Trip topics by undertaking field visits to key actors in the
sector and exploring how these concepts are used
in practical ways.

Hospitality Mergers You will develop the analytical skills and financial
and Acquisitions rationales needed to develop your understanding of
mergers, acquisitions and transactions.

22
 S E M E ST E R 3

MODULE COURSE LEARNING OUTCOMES

CA PSTO N E T H E S I S Capstone Thesis You will combine and utilize all your knowledge
gained in a 12-week professional immersion project,
where you will master both the theoretical and
practical sides of a business research project.

ENTREPRENEURSHIP Entrepreneurship and You will perfect your knowledge of the start-up
& I N N O VAT I O N Business Planning process, from identifying opportunities to putting
into place a supply value chain.

Innovation Challenge Expanding on your existing creative skills, you will

find ways to bring business ideas to life and will
find new, digitally enhanced ways of creating an
engaged and optimized business.

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 1 2 5 + Y E A R S O F I N N O VAT I O N

EHL Hospitality Business School is a

pioneer in hospitality education since 1893.
With undergraduate, graduate and certificate
programs, EHL offers students a range of on-
campus and online education opportunities for
different stages of their professional journey.
EHL is consistently recognized as the best
hospitality management school in the world
with the best reputation among employers.

24
 [email protected]

→ ehl.edu

EHL Hospitality Business School

Route de Cojonnex 18
1000 Lausanne 25, Switzerland
Phone: +41 21 785 11 11

This is a non-contractual document and is subject to modification. — V1.0. March 2022