DECLARATION
ACKNOWLEDGEMENT
Getting knowledge is important and valuable part of human activities. We can get
knowledge in theoretical and practical way. It is not sufficient only by the theoretical
knowledge for the student in the scientific and computerizes age. Practical work is quite
essential to develop the skills and flourish the work. So, the practical knowledge is
essential for us. At the very beginning I am extremely grateful to Pokhara University
(PU) for including internship program in Bachelor of Computer Application (BCA) and
providing a golden opportunity to get practical knowledge by implementing theoretical
knowledge.
This report is prepared for the fulfillment of the requirement of the degree of Bachelor
of Computer Application (BCA). This is for the documentation of the experience and
knowledge gained during the internship period. I would like to remember many names
those who helped me during the preparation of this report as well as during the
internship.
So, I would like to thanks “Board of Director” of Computer Service Center, Butwal
who not only gave me an opportunity to enter as a trainee in Computer Service Center,
Butwal but also gave me inspiration and encouragement from time to time.
Most importantly, my sincere thanks go to Mr. Devi Prasad Bhandari, Principal of
Crimson College of Technology (CCT) and Mr. Abdul Hak (Supervisor/IT Co-
Coordinator) who gave me guidance and numerous suggestion and idea to flourish this
work. I would also like to thank all those friends, teachers and other who help me
directly or indirectly for the preparation of this report.
Topics
List of Abbreviations
List of Tables
List of Figures
Execution Summary
ORGANIZATION PROFILE ........................................................................................................... 1
1.1 Description of the Organization ...................................................................................... 1
1.2 Mission and Objectives ................................................................................................... 1
1.2.1 Missions .................................................................................................................... 1
1.3 Major Markets and Customers ....................................................................................... 2
1.4 Products and Services ..................................................................................................... 3
1.4.1 Hardware Services:................................................................................................... 3
1.4.2 Software Services: .................................................................................................... 3
1.4.3 Sales: ......................................................................................................................... 4
1.5 Organizational Design and Structure .............................................................................. 4
1.6 Financial Structure .............................................................................................................. 5
1.7 Organizational Performance ........................................................................................... 5
JOB PROFILE AND ACTIVITIES.................................................................................................... 6
2.1 Job Profile and Activities Performed .................................................................................. 6
2.2 Activities Performed in the Organization ........................................................................... 6
2.3 Intern’s Key Observation ................................................................................................. 8
2.3.1 Behavioral Observations: ......................................................................................... 8
2.3.2 Technical Observations: ........................................................................................... 8
LESSONS LEARNT AND FEEDBACK............................................................................................. 9
3.1 Lessons Learnt ................................................................................................................. 9
3.1.1 Knowledge of IT Infrastructure: ............................................................................... 9
3.1.2 Knowledge of Hardware-Software Integration: ...................................................... 9
3.1.3 Communication Skills: .............................................................................................. 9
3.1.4 Analytical Skills: ........................................................................................................ 9
3.1.5 Managerial Skills: ................................................................................................... 10
3.2 Feedback to the University/College.............................................................................. 10
I
LIST OF ABBREVIATIONS
SMEs : Small And Medium Sized Enterprises
IT : Information Technology
RAM : Random Access Memory
LAN : Local Area Network
SSD : Solid State Drive
AMCs : Annual Maintenance Contract
MD : Managing Director
OS : Operating System
CRM : Customer Relationship Management
GPU : Graphical Processing Unit
CPU : Central Processing Unit
BIOS : Basic Input Output System
TALLY: Transactions Allowed In a Linear Line Yards
II
LIST OF TABLES
Table 1.1 : Key Management Personnel………………………………………4
LIST OF FIGURES
Fig 2.1 : RAM………………………………………………………………..6
Fig 2.2 : SSD…………………………………………………………………6
Fig 2.3 : Motherboard………………………………………………………..7
Fig 2.4 : Power Supply……………………………………………………….7
Fig 2.5 : Windows Installation………………………………………………..7
III
EXECUTIVE SUMMARY
Reliable computer hardware and software services are crucial for the seamless
operation of both individuals and organizations. Computer Service Center in Butwal
serves as a vital hub, offering comprehensive hardware maintenance and repair
solutions along with essential software services to meet the growing technological
demands.
This report is based on my internship experience at Computer Service Center, where I
was actively involved in a variety of technical tasks. These included diagnosing and
repairing hardware issues, assembling computer systems, upgrading components, and
performing software-related tasks such as operating system installations and
troubleshooting minor software issues. The hands-on experience provided a in-depth
understanding of computer hardware components, system optimization, and efficient
service delivery practices.
The internship offered valuable opportunities to develop a deeper understanding of
computer hardware components, enhance problem-solving skills, improve technical
knowledge, and gain practical experience by working on real-world hardware and
software challenges. This report documents the key tasks, challenges, and solutions
encountered throughout the internship, as well as the important lessons learned,
contributing significantly to my professional development in the field of computer
hardware services.
IV
CHAPTER 1
ORGANIZATION PROFILE
1.1 Description of the Organization
Computer Service Center, founded in 2065 BS, has established itself as a trusted
and leading IT service provider in Butwal, Lumbini Province. With a workforce of over
20 experienced professionals, the organization specializes in computer hardware
repairs, system maintenance, and minor software solutions, including operating system
installations and troubleshooting.
The company has gained a strong reputation for delivering dependable and high-quality
services to its clients, which include individual users, educational institutions, and
businesses from diverse sectors. Over the years, the organization has embraced
advancements in IT technology to better serve its growing customer base.
The company's approach focuses on a commitment to customer satisfaction, prompt
service delivery, and providing customized IT solutions tailored to the specific needs of
each client. Its highly trained technical staff ensures that clients experience minimal
downtime and that their hardware and software operate efficiently.
By offering an extensive range of IT-related services, Computer Service Center has
become an essential part of Lumbini Province's IT ecosystem, contributing to the
smooth operation of academic institutions and businesses alike.
1.2 Mission and Objectives
1.2.1 Missions
To deliver reliable, efficient, and innovative IT hardware and software services,
empowering clients to leverage technology for enhanced productivity and operational
efficiency.
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Core Objectives:
• Provide High-Quality IT Solutions: Offer comprehensive hardware repairs,
system maintenance, and software solutions tailored to client requirements.
• Customer Satisfaction: Maintain a strong focus on client needs, delivering
prompt and cost-effective services.
• Technology Adoption: Keep pace with technological advancements to offer
up-to-date and future-proof IT solutions.
• Skill Development: Continuously train and develop technical staff to maintain
the highest industry standards.
• Relationship Building: Foster long-term relationships with customers by
maintaining transparency, trust, and personalized service.
1.3 Major Markets and Customers
Computer Service Center has a broad and well-established customer base throughout
Lumbini Province. The company provides its services to various types of clients,
including:
• Individuals:
The center supports individual users by repairing hardware components,
upgrading systems, and resolving software-related issues. It provides
personalized consultations to help clients choose the right hardware components
based on their needs and budget.
• Businesses:
Small and medium-sized enterprises (SMEs) rely on Computer Service Center
for their IT infrastructure needs, including system maintenance, hardware
installation, network setup, and troubleshooting. The company often provides
service agreements for businesses to ensure minimal technical disruptions.
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• Educational Institutions:
Schools, colleges, and academic organizations trust the center for maintaining
their IT infrastructure, including the repair and maintenance of computer labs,
software installations, and network solutions.
The company’s localized presence in Lumbini Province allows it to provide fast and
responsive services. It maintains a strong reputation for reliability, which has resulted
in long-term partnerships and recurring service requests.
1.4 Products and Services
Computer Service Center provides a comprehensive range of IT services and hardware
solutions to meet the diverse needs of its clients. These include:
1.4.1 Hardware Services:
• Computer Repair and Maintenance: Troubleshooting, diagnosing, and
repairing hardware issues such as faulty motherboards, RAM, and power
supplies.
• Component Upgrades: Installing and upgrading components, including
storage devices, processors, and graphic cards.
• Peripheral Maintenance: Repair and servicing of printers, scanners, and other
computer peripherals.
• Network Setup: Installation and configuration of LAN systems for offices and
institutions.
1.4.2 Software Services:
• Operating System Installation: Installing and configuring various operating
systems, including Windows and Linux.
• Software Troubleshooting: Resolving issues related to system performance,
compatibility, and security.
• Data Backup and Recovery: Providing data recovery solutions in case of
accidental data loss or hardware failure.
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1.4.3 Sales:
• Computer Hardware and Peripherals: Sale of branded and custom-
assembled desktops, laptops, printers, and networking equipment.
• IT Accessories: Distribution of storage devices, cables, and other computer
accessories.
• Annual Maintenance Contracts (AMCs): Comprehensive service agreements
for hardware maintenance.
1.5 Organizational Design and Structure
Computer Service Center follows a departmental division structure with clear roles and
responsibilities for efficient management and service delivery.
Key Management Personnel:
Roles Names
Owner Durga Prasad Pandey
Managing Director (MD) Sanjay Pandey
Accountant Sanjeeta Thapa
Hardware Department In-charge Humnath Ghimire
Table 1.1 : Key Management Personnel
Other Staff:
• Technical staff responsible for hardware maintenance, software support, and
customer service.
• Administrative personnel handling client interactions, scheduling services, and
logistics.
The hierarchical structure ensures a smooth workflow and effective coordination across
departments.
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1.6 Financial Structure
Computer Service Center operates as a privately-owned business. Its primary sources
of revenue include:
• Service Fees: Earnings from repair and maintenance services for computers
and peripherals.
• Hardware and Peripheral Sales: Profits from the sale of computer
components, accessories, and IT solutions.
• Contractual Agreements: Revenue from annual maintenance contracts and
institutional partnerships.
The company adopts a cost-effective approach by optimizing operational expenses,
which allows it to provide competitive pricing for its customers.
1.7 Organizational Performance
Since its establishment in 2065 BS, Computer Service Center has demonstrated steady
growth in both revenue and customer base. Key factors contributing to its performance
include:
• Customer Satisfaction: The company has consistently earned high customer
loyalty due to its prompt and reliable services.
• Expansion: Increased client outreach throughout Lumbini Province, with
plans to explore new service areas.
• Technological Advancements: Adoption of the latest diagnostic tools and IT
solutions to ensure efficient service delivery.
• Employee Training: Regular skill development programs for staff to maintain
high service standards.
The company's ability to maintain long-term relationships with its clients and adapt to
evolving technological trends has cemented its position as a leading IT service
provider in the region.
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CHAPTER – II
JOB PROFILE AND ACTIVITIES
2.1 Job Profile and Activities Performed
I got opportunity to do internship in Computer Service Center, I was glad and happy
to work there as an intern. I had curiosity and excitement to learn how the Computer
Service Center’s daily activities and how the work was carried out. During my
internship I leaned and earned experience in Computer Service Center hardware
department.
2.2 Activities Performed in the Organization
I was introduced to the Hardware Repair Department and performed the following
tasks:
• Diagnosing and repairing faulty hardware components (e.g., motherboards,
power supplies, laptops).
• Upgrading systems by installing RAM, SSDs, and other peripherals based on
customer requirements.
• Assembling desktop computers from scratch for clients and businesses.
• Testing repaired devices to ensure functionality before returning them to
customers.
• Installed and configured operating systems (Windows, Linux) for clients.
• Resolved software-related complaints (e.g., virus removal, driver issues, OS
errors).
Figure 2. 1: RAM Figure 2. 2: SSD
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Figure 2. 3: Motherboard Figure 2. 4: Power Supply
Figure 2. 5: Windows Installation
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Finally, I assisted the Customer Service Counter and performed tasks such as:
• Logging customer complaints into the internal CRM system and updating their
resolution status.
• Communicating with clients via phone/email to explain repair processes, costs,
and timelines.
• Processing payments for services and helped in generating invoices for billing
department
• Guiding customers on basic troubleshooting steps to resolve minor issues
remotely.
2.3 Intern’s Key Observation
2.3.1 Behavioral Observations:
The team at the center was welcoming and supportive. Senior staff patiently taught me
how to solve problems step-by-step, which boosted my confidence. Everyone focused
on clear communication with clients, making sure they understood the issues and
solutions without technical jargon. This friendly yet professional environment helped
me improve my teamwork and communication skills.
2.3.2 Technical Observations:
I worked extensively with hardware like motherboards, SSDs, and GPUs, diagnosing
faults using tools like multimeters. Repairing components required understanding their
interaction with software updating BIOS for SSD compatibility or resolving driver
conflicts causing crashes. Assembling custom PCs taught me hardware-OS alignment,
such as matching CPU sockets and RAM speeds to system requirements. Overheating
issues revealed how cooling systems and thermal paste application impact CPU
stability. Peripheral devices, like printers, needed firmware updates to sync with newer
software. Troubleshooting network cards highlighted the role of drivers in bridging
hardware and OS functions. Precision in handling components and systematic software
setups were vital to avoid errors and ensure seamless performance.
8
Unit III
LESSONS LEARNT AND FEEDBACK
3.1 Lessons Learnt
3.1.1 Knowledge of IT Infrastructure:
During my internship, I gained insights into how IT systems and services are managed
in a computer service center. I learned about hardware diagnostics, software
troubleshooting, and network configurations. I also used key tools like Tally for
invoicing and CRM systems to track customer interactions and service histories,
ensuring efficient workflow management.
3.1.2 Knowledge of Hardware-Software Integration:
I discovered how hardware components like motherboards, SSDs, and GPUs interact
with software systems. For example, installing a new SSD required configuring BIOS
settings and ensuring OS compatibility. Mismatched drivers or firmware could disrupt
performance, emphasizing the need for precise alignment between physical
components and software requirements.
3.1.3 Communication Skills:
Clear communication was essential for explaining technical issues to non-technical
clients. I practiced simplifying jargon—like translating “RAM upgrade” to “making
your computer faster”—while discussing repair options. Regular interactions with
customers and teamwork with colleagues improved my ability to convey solutions
effectively.
3.1.4 Analytical Skills:
I developed problem-solving skills by breaking down complex IT issues into
manageable steps. For instance, diagnosing a laptop that wouldn’t boot involved
checking hardware (power supply, motherboard) first, then software (corrupted OS,
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driver conflicts). Observing patterns in common issues, like overheating due to dust
buildup, helped me address root causes efficiently.
3.1.5 Managerial Skills:
I observed how the center’s leadership maintained coordination among departments—
repairs, software support, and customer service. Tasks like prioritizing urgent repairs,
scheduling workloads, and motivating staff ensured smooth operations. Balancing
employee satisfaction with customer demands taught me the importance of structured
yet flexible management.
3.2 Feedback to the University/College
Internship programs are crucial for bridging classroom learning with real-world
applications, and I am grateful to the university/college for providing this opportunity.
My experience at the Computer Service Center in Butwal allowed me to apply
theoretical IT concepts to practical scenarios, such as hardware repairs, software
troubleshooting, and customer service. To make this program more effective college
and University can consider improving the following things.
• Colleges should assist students in finding suitable internship providers so they
can develop their skills and realize their potential.
• We should have opportunities to discuss our learning experiences with experts
in the field.
• Internships help us understand expectations and what constitutes strong
performance.
• Provide information about our planning and the opportunity to progress.
• Providing training and resources to faculty will help them create a more
effective internship program.
• The university should extend the duration of internships to maximize learning.
Ideally, internships would be scheduled for the final semester.
This structured support would help students gain confidence in both technical and
professional domains, ensuring a smoother entry into the IT workforce.
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