Purdue University, School of IE, Sp 2008 IE 332 Computing in Industrial Engineering

Topic: Reading: Lab:

Assignment No. 4 Due Date: Monday, February 25th, 2008 e-Work, e-Business, and e-Commerce Chapter 4. e-Business, and e-Commerce plus e-Work handout Chapter 10. Computing Security Simulation with AutoMod; Process Modeling

(1) Knowledge Questions (know the answers, but do not submit.) a) Questions 2, 6, 9, 10, 11, 13 (pp. 140-1) b) Questions 2, 7, 8, 10, 12, 14 (pp. 370-1) c) (i) What are five benefits and five limitations of e-Commerce? (ii) What is the business model of eBay? Expedia? Amazon.com? In each case, are they based on just one or several types of models? d) (i) What are the computing system vulnerabilities (Sec. 10.1) and what do they mean? (ii) Explain briefly the management framework and steps for security and control (Sec. 10.3) (iii) Describe briefly the technologies and tools for computing security and control (Sec. 10.4) (2) Answer and submit your answers to the following questions a) Explain about e-Work: (i) What are five e-Work features and functions? (ii) What are five e-Work tools and models? (iii) How does e-Work enable v-design? e-Training? e-Purchasing? Be specific. (iv) What is the benefit of wireless activities in the context of e-Work? (v) Give one example for e-Work, one for e-Business, and one for e-Commerce using LAN. (v) What is the difference between e-Work and e-Service? b) (i) Explain briefly the challenges industrial engineers face in developing e-Work. (ii) Select three eCommerce models (Table 4-2) that are closest, in your opinion, to IE functions, and justify your selection. (iii) For the three selected models, find examples for each of them on the web, and describe their purpose and benefit, illustrating how each of them is significant in terms of IE. (iv) Explain briefly (use a table) the main differences between e-Work, e-Business, and e-Commerce. Include at least the following comparison categories: Role in Enterprise(s); Main purpose; Who collaborates; Use of Telecommunication; Use of EDI; main benefits. Then, under the table, use the examples from the survey of e-Work and e-activities (given in class discussion/notes) to illustrate these differences. c) (i) Explain: e-transactions; B2B; B2C; C2C; G2B; G2C; m-commerce; P2P; EDI; search costs. (ii) Illustrate some of these terms in the case of CARE (p. 132). d) Understand the case of Volkswagen B2B, and answer the questions (p. 128). e) Understand the case of the RBC, Royal Bank of Canada (p. 373-4) and answer: (i) Illustrate your answers to the three parts of (1) (d) specifically in the case of RBC. (ii) How would you prevent such problems from happening? f) (i) Three types of UML diagrams are discussed in class. What does each of them describe? (ii) What are one advantage and one disadvantage of Petri Nets? (iii) What are one advantage and one disadvantage of UML? g) Draw use case, activity, and sequence diagrams for a library system where a user (e.g., a student, a professor) may follow these steps: 1. Browse directory and select a book 2. Ask a librarian if it is available 3. Provide personal information (e.g., ID, Name) 4. Receive a book requested. You can make other assumptions. Please be also aware that there are at least two actors. h) Lab-based questions: Plant Example 1. The IATs of parts to a plant are exponentially distributed with a mean of 5 min. 2. 70% of the parts that enter the plant are processed on Machine 1 and 30% are processed on Machine 2.

Purdue University, School of IE, Sp 2008 IE 332 Computing in Industrial Engineering

3. Each machine has its own infinite capacity waiting queue as well as its own single capacity processing queue. 4. Each machine can only process one part at a time and the processing times are as follows: Machine 1 exponentially distributed with a mean of 6 min. Machine 2 exponentially distributed with a mean of 4 min. 5. After parts are processed they immediately exit the system. (i) Fill in the blanks to complete the AutoMod source file for the Plant Example.
begin P_shop set A_machine to oneof( move into Q_wait( get R_machine(
.

:1, )

:2) )

if A_machine = 1 begin move into Q_machine( wait for e free R_machine( send to end
. .

) )

else begin move into Q_machine( wait for e free R_machine( send to end
. .

) )

end

(ii) The run control for the simulation was set to 8 hours; the following AutoMod output was produced:
Process Statistics Name Total Cur Average Capacity Max Min Util Av_Time Av_Wait ===================================================================================== P_Shop 92 4 1.77 -6 0 -554.83 -Process Traffic Limit Statistics Name Total Cur Average Capacity Max Min Util Av_Time Av_Wait ===================================================================================== P_Shop 92 4 1.77 Infinite 6 0 -554.83 -Queue Statistics Name Total Cur Average Capacity Max Min Util Av_Time Av_Wait ===================================================================================== Space 92 0 0.00 Infinite 1 0 -0.00 -Q_machine(1) 61 1 0.70 1 1 0 0.695 328.19 0.00 Q_machine(2) 28 0 0.25 1 1 0 0.254 261.74 0.00 Q_wait(1) 64 3 0.74 Infinite 5 0 -331.91 -Q_wait(2) 28 0 0.09 Infinite 3 0 -87.64 -Resource Statistics Name Total Cur Average Capacity Max Min Util Av_Time Av_Wait ===================================================================================== R_machine(1) 61 1 0.70 1 1 0 0.695 328.19 331.91 R_machine(2) 28 0 0.25 1 1 0 0.254 261.74 87.64

Use the AutoMod output for the Plant Example to complete the two tables below. Machine 1 Machine 2 Total number of parts that completed processing Mean time spent in the waiting queue Mean processing time

Purdue University, School of IE, Sp 2008 IE 332 Computing in Industrial Engineering

Mean number of parts in the system Mean time spent in the system (iii) Illustrate two design decisions based on the output. (iv) Explain briefly why mean values alone are not sufficient for effective engineering decisions, and what other measure(s) would be needed.