DocuSign eSignature Email Resource File

Overview
This guide provides information about the default email messages and formats contained in the
branding email resource file in the DocuSign system.
The information in the master email resource file can all be modified and then uploaded to a brand
profile for your account to provide a customized email experience for your recipients. The modified
resource file is only used by the brand profile the file is uploaded into. The colors and logos used for
the email views can be set in the account branding page for your account or by editing the HTML
body emails in the email resource file.
This option for using branding resource files is not normally enabled for an account. Contact your
Account Manager to enable this option.
Important: Using resource files for account branding is an advanced option. This option should only
be used by someone experienced in working with XML and HTML files. This information guide does
not provide specific information about modifying XML and HTML information.
For more information on branding your account and editing your default account messages, contact
your DocuSign Account Manager.
Important: Resource files are subject to change without notice. If you customize the Email Resource
file, please review your email views with each new DocuSign release.

NOTE: The DocuSign Knowledge Market offers a helpful Resource Files Best Practices guide.
You will be prompted to log in using your DocuSign email and password to access these
Knowledge Market assets.

Table of Contents
General Resource File Information ...................................................................................................... 2
Uploading and Downloading the Email Resource File.......................................................................... 3
Email Resource File Editing Information .............................................................................................. 7
Email Resource File Usage ............................................................................................................... 10
Reviewing Email Resource File Edits ................................................................................................ 10
Email Template Formats .................................................................................................................... 11
Copyright, Trademark and Patent Information ................................................................................. 110

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 DocuSign Email Resource File Information Guide 2

General Resource File Information

Resource files are an optional method to control some elements, such as the text shown, in your
account sending view, signing view, and for emails sent by your account. The ability to use the
resource file option is not normally enabled for an account; contact your Account Manager or
DocuSign Support for more information about enabling this option in your account.
Important: Using resource files for account branding is an advanced function. The resource files are
XML files and this option should only be used if you have an experienced XML programmer available
to work with your resource files. Changes to resource file must be done with an XML editor; files
changed with other applications might not function correctly when uploaded to the DocuSign system.
Branding uses three master resource files; one for sending (DocuSign_SendResources.xml), one for
signing (DocuSign_SignResources.xml) and one for email messages
(DocuSign_EmailResources.xml).
To use resource files for custom branding, download the appropriate master resource file for the
information you want to change, modify the resource file, and then upload your modified file to the
DocuSign system. Once uploaded, the brand changes are implemented for the brand profile. When
you upload a modified resource file, only the differences between your modified file and the master file
are saved by the system. An account can only upload one of each type of custom resource file, so all
changes for all languages must be included in the uploaded files. You can modify and upload one,
two, or all of the master resource files to customize them for your account. If you do not upload a
modified resource file, the system will use default information in the master resource file.

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 DocuSign Email Resource File Information Guide 3

Uploading and Downloading the Email Resource File

IMPORTANT: The resource files are subject to change without notice. If you use customized resource
files, please review your information with each new DocuSign release.
This section explains how to access your account branding profile to download and upload an email
resource file for a brand profile. You can have different email resource files for each brand profile.
1. From the New DocuSign Experience web application, click your profile image in the upper right of
the console and select Go To Admin.

Select to go to Admin

2. In the navigation panel on the left side of the page, under the Account heading, click Brands.

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 DocuSign Email Resource File Information Guide 4

3. In the list of brand profiles, select the brand for the email profile that you want to change. If a
brand does not exist, then select ADD BRAND to create one.

Select to open this brand

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 DocuSign Email Resource File Information Guide 5

4. Click on the Resource Files:

If the Resource Files option does not appear then you likely do not have it enabled due to your
plan. Contact your account admin to have this feature enabled.

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 DocuSign Email Resource File Information Guide 6

5. In the Select Resource File Type dropdown, select email and then Download Master.

6. After making changes to the resource file, select Upload on Email Resource File.

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 DocuSign Email Resource File Information Guide 7

7. Choose the file and select the UPLOAD button.

Note: When a modified resource file is uploaded any previously uploaded file is overwritten
and only the elements that differ from the master resource file are saved as your resource file.
After uploading a custom file, the information about when and who last uploaded resource file is
shown below the upload section.

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 DocuSign Email Resource File Information Guide 8

8. To download or edit the customer resource file, choose one of the following options:

Note: When downloading your resource files, only the modified elements are included in the
file.

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 DocuSign Email Resource File Information Guide 9

Email Resource File Editing Information

The email formats are HTML and plain text information wrapped in XML and files must follow XML
standard formats.
When you open the resource file you can edit the HTML body and plain text body information in the
file. When editing the HTML body text, DocuSign recommends that you also make the corresponding
changes to the plain body text. DocuSign sends both in an email and some email client software uses
the plain text body for email preview or when the user chooses not to read as HTML.
The email templates in the email resource file are used for both web email and mobile email. You
cannot create separate email templates for web and mobile email.
DocuSign recommends that you do not change the location of buttons in the email text.
Modified resource files must be saved as xml files. After editing and saving the email resource file,
you can upload it to the appropriate brand profile. DocuSign recommends that you test any resource
file changes in your demo account before uploading it to production.

Language Codes
The email resource file has a two-letter language code at the start of the resource file that sets the
language used for emails in the file. This code can be used to customize emails for a particular
language.
If a value other than ‘en’ is entered for this, when a recipient views an email with that language the
setting, the information for the modified email template is used. There can be multiple language
wrappers in a resource file.
Note: If you modify the email with changes for a specific language, you should make similar changes
for all possible languages that your recipients might use. If the recipient changes to a language not set
in your email resource file, then the default DocuSign email format for that language is used.
Example: If you want to customize the email templates AccountActivationFailed and
CarbonCopyNotification for English (en), German (de), and French (fr), you would set up the resource
file as follows:
<root version="1.1">
<language twoletterisoname="en">
<data name="AccountActivationFailed_HtmlBody">
[specific email information for English]
<data name="CarbonCopyNotification_HtmlBody">
[specific email information for English]
</language>
<language twoletterisoname="de">
<data name="AccountActivationFailed_HtmlBody">
[specific email information for German]
<data name="CarbonCopyNotification_HtmlBody">
[specific email information for German]
</language>
<language twoletterisoname="fr">
<data name="AccountActivationFailed_HtmlBody">
[specific email information for French]
<data name="CarbonCopyNotification_HtmlBody">
[specific email information for French]
</language>
</root>

You can set a default language in the email resource file by adding the default=”true” attribute to the
language tag.

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 DocuSign Email Resource File Information Guide 10

The following example creates a german language section and sets it to be the default.

<language twoletterisoname="de" default=”true”>

<data name="AccountActivationFailed_HtmlBody">
[specific email information for German]
<data name="CarbonCopyNotification_HtmlBody">
[specific email information for German]
</language>

If there is more than one language tag sections in the resource file and the default=”true” attribute is
not added to any of them, the first language tag section will be used as the default.

Replacement Characters
For the following characters, you must use the XML numeric replacement value in the email body.
Using HTML characters will cause an error when parsing the XML file.

Original Character XML Numeric Replacement

Ampersand & &#38;
Apostrophe (single-quote) ‘ &#39;
Quote (double-quote) “ &#34;
Less than < &#60;
Greater than > &#62;

Merge Fields
Information in double brackets [[ ]] in the HTML and plain text body sections are merge fields that are
automatically filled in when the email is generated.
There are several types of merge fields used in the email resource file:
• Data merge fields: these merge fields insert DocuSign data, such as the recipient or sender
name, into the email.
Example: [[Data:RecipientName]] displays the email recipient’s name in the email.

Note: The [[Data:Subject]] and Data:SubjectInput]] merge fields can be used interchangeably
and both pull from the envelope Subject.

• Brand merge fields: these merge fields insert branding information, such as colors and logos,
into the email. These merge fields can be changed in the resource file to change colors and
logos independent of the branding set in the web application.
Example: [[BrandString:ButtonPrimaryTextColor]] sets the text color used in the
primary button in the email.
Note: If you want to use an email header logo that is not stored in DocuSign Brand Profile
email logo, on the brand logo line in the HTML body (<td style="padding:10px
24px;"><img style="border:none;" width="[[BrandString:LogoWidth]]"
src="[[Data:PresetPath]][[BrandString:LogoPath]]"
alt="[[BrandString:LogoAltText]]"/></td>) you must change the
src="[[Data:PresetPath]][[BrandString:LogoPath]] information to the correct
location of the logo.

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 DocuSign Email Resource File Information Guide 11

• Conditional merge fields: These merge fields are paired with text and other merge fields and
only display the text and merge field information in the email when that merge field data
actually exists. If no merge field data exists, the information in the HTML or plain text body
after Conditional merge field until the next line break is not shown in the email. The end of the
line is determined by a line break; either a physical line break in the file or a line break HTML
code equivalent (&#13; or &#10;), see Example 3 below.
Example 1: In the Envelope Activation email the [[Conditional:EmailBlurb]] <span
style="font-size:15px;color:#333333;font-family:Helvetica,Arial,Sans
Serif;line-height:20px;">[[Data:EmailBlurb]] will show the email message the
sender added when sending documents, which is included as Data:EmailBlurb. If the sender
did not add an email message, the DocuSign default email information after
[[Conditional:EmailBlurbUseDefault]] is used.
Example 2: If the sender of an email has uploaded an image to their ID card, then the image is
shown in emails with the line [[Conditional:SenderThumbnailImage]]<td
style="padding-right:12px;padding-bottom:20px;"><img
style="height:40px;width:40px;-webkit-border-radius:2px;-moz-border-
radius:2px;border-radius:2px;" height="40" width="40"
src="[[Data:SenderThumbnailImage]]". If the sender has not uploaded an image,
then nothing is shown.
Note: You can remove the sender image from an email by removing the line
“[[Conditional:ShowIntroductionSender]][[Conditional:SenderThumbnailImage]]<td
style="padding-right:12px;padding-bottom:20px;"><img style="height:40px;width:40px;border-
radius:2px;" height="40" width="40" src="[[Data:SenderThumbnailImage]]" alt="Picture of
[[Data:SenderName]]" /></td>” from the HTML body of the email template.
Example 3: For the following line if the SenderCompany information is blank, then the
information after the [[ConditionalSenderCompany]] token until the next line break
(HTML code &#13;) is not shown in the email. If the HTML line break was not in place, then
none of the information after [[ConditionalSenderCompany]] would be shown.
<td style="font-size:16px;color:#000001;font-family:arial;font-
weight:bold;">Sent on behalf of [[Data:SenderName]]
[[Conditional:SenderCompany]], at [[Data:SenderCompany]] &#13;
[[Conditional:EmailBlurbUseDefault]]
[[Conditional:DocumentNames]]Please DocuSign [[Data:DocumentNames]]

Email Resource File Usage

The default signing brand will contain the email resource templates that recipients will receive. You
can manage multiple email resource files by having one for each brand.

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 DocuSign Email Resource File Information Guide 12

Email Template Formats

This section provides information about when a particular email template is sent by the DocuSign
system, shows an image of the default HTML body view, and the text used for the plain text body
version.
The views show the general Data and Conditional merge fields used in each email. Note that the
HTML view uses the default DocuSign branding and the Brand merge fields are not shown.
The email template information is presented in the order that templates are shown in the resource file
and the identifying name for the HTML or plain text bodies.

Email Subject Lines

The email subject lines are shown in the xml resource file after the associated HTML and Plain Text
bodies. As with other template elements, the email subject line for each template can be edited as
needed, but DocuSign recommends that you do not change any subject line merge fields.

HTML Body Footer Formats

The HTML email templates use the same general footer format, except where noted in the template
description text. In general, email templates that provide access to an envelope include the Access
Documents security code information (the Alternative Signing Method in the image below), while
those that do not provide envelope access do not include a code. The email footers can be edited, but
DocuSign recommends that you do not change any of the Alternative Signing Method text and that
you include a support link in your custom footer.
The email footer is not included in the HTML email template images.

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DocuSign Email Resource File Information Guide 13

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 DocuSign Email Resource File Information Guide 14

Account Activation Failed

This email is sent to administrators when a new user is unable to pass the security check to activate
their membership in an account.

AccountActivationFailed_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

AccountActivationFailed_PlainTextBody
Hello [[Data:SenderName]],
[[Data:RecipientName]] was unable to pass the security check, and was therefore unable to activate
their account.
To unlock the activation, go to preferences screen, select the 'Manage Users' option, select the user,
and click 'Send Activation'. You will have the opportunity to re-enter the same or new code, or send
without an access code.
Be sure to communicate the access code to the user.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email

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 DocuSign Email Resource File Information Guide 15

(Continued on next page)

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
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 DocuSign Email Resource File Information Guide 16

Payment Gateway Account

This email is sent to the admin of an account when payment gateway account information
has been modified.
AdminPaymentGatewayAccountModified_HtmlBody
The HTML footer includes the Alternative Signing Method information.

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 DocuSign Email Resource File Information Guide 17

AdminPaymentGatewayAccountModified_PlainTextBody
Hello [[Data:RecipientName]],
Someone with access to your DocuSign account has modified the following payment gateway account
configuration: [[Data:PaymentGatewayAccountDisplayName]].
If you did not modify this payment gateway account configuration, for security purposes, please
review your account settings and audit logs.
Account change made on [[Data:PaymentGatewayAccountModifiedTime]] [[Data:TimeZone]].
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
About DocuSign
If you have questions about your account, payment gateway account configurations, or audit logs,
here is some documentation you may find useful:
No Content, No Content
No Content, No Content
No Content, No Content
Sign documents electronically in just minutes. It's safe, secure, and legally binding. Whether you're
in an office, at home, on-the-go -- or even across the globe -- DocuSign provides a professional
trusted solution for Digital Transaction Management™.

Agent Notification
This email is sent to recipients with an Address Recipients, Manage Recipients, or Manage Envelope
recipient action. This recipient action is only available to certain plan types and might not be enabled
for your account.

AgentNotification_HtmlBody
The HTML footer includes the Alternative Signing Method information.

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 DocuSign Email Resource File Information Guide 18

AgentNotification_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:EmailBlurb]]
[[Data:RecipientNote]]
[[Data:QuickURL]]

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 DocuSign Email Resource File Information Guide 19

If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
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 DocuSign Email Resource File Information Guide 20

BCC Email Activation

This email is sent to a BCC email address to activate the email archiving for that email address. The
email archiving feature is only available to certain plan types and might not be enabled for your
account.

BCCEMailActivation_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

BCCEMailActivation_PlainTextBody
Hello [[Data:RecipientName]],
This email message has been sent because you have activated the email BCC archiving feature for
your account.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
(Continued on next page)

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 DocuSign Email Resource File Information Guide 21

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
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 DocuSign Email Resource File Information Guide 22

Carbon Copy Notification

This email is sent to a recipient with a ‘Receive a copy’ recipient action.

CarbonCopyNotification_HtmlBody
The HTML footer includes the Alternative Signing Method information.

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 DocuSign Email Resource File Information Guide 23

CarbonCopyNotification_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:EmailBlurb]]
[[Conditional:RecipientNote]]Notes
[[Conditional:RecipientNote]][[Data:RecipientNote]]
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
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 DocuSign Email Resource File Information Guide 24

Certified Delivery Notification

This email is sent to a recipient with an ‘Acknowledge receipt’ recipient action. This recipient action is
only available to certain plan types and might not be enabled for your account.

CertifiedDeliveryNotification_HtmlBody
The HTML footer includes the Alternative Signing Method information.

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 DocuSign Email Resource File Information Guide 25

CertifiedDeliveryNotification_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:EmailBlurb]]
[[Conditional:RecipientNote]]Notes
[[Conditional:RecipientNote]][[Data:RecipientNote]]
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
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 DocuSign Email Resource File Information Guide 26

Change Email Confirmation

This email is sent to an account user when the email address used for the user’s DocuSign account is
changed. This is usually a user initiated process.

ChangeEmailConfirm_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

ChangeEmailConfirm_PlainTextBody
Hello [[Data:RecipientName]],
DocuSign Support has received your request to change the Email Address that you use with
[[Data:ProductName]].
To confirm that you have access to your new email address, you please click the button.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
(Continued on next page)

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 DocuSign Email Resource File Information Guide 27

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
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 DocuSign Email Resource File Information Guide 28

Change Email Notice

This email is sent to an account user at their original email address when a change of email address
is requested for the user. This is usually a user initiated process.

ChangeEmailNotice_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

ChangeEmailNotice_PlainTextBody
Hello [[Data:RecipientName]],
DocuSign Support has received a request to change the Email Address that you use with
[[Data:ProductName]]. A confirmation email was sent to the new email address, '[[Data:NewEmail]]'.
If you did not request to change your email address, you should immediately notify DocuSign Support
at [[Data:SupportEmail]].
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
(Continued on next page)

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 DocuSign Email Resource File Information Guide 29

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
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 DocuSign Email Resource File Information Guide 30

Change Password Request

This email is sent to an account user when they request a password reset.

ChangePasswordRequest_HtmlBody
The HTML footer includes the Alternative Signing Method information.

ChangePasswordRequest_PlainTextBody
Hello [[Data:RecipientName]],
DocuSign Support has received your request to change the password you use with
[[Data:ProductName]].
To change your password, please click the button.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 31

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 32

Change Signer
This email is sent to a sender when a recipient changes the signer for documents. The digital
certificate information will only appear if the sender requests that the signer use a digital certificate.

ChangeSigner_HtmlBody
The HTML footer includes the Alternative Signing Method information.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 33

ChangeSigner_PlainTextBody
Hello [[Data:SenderName]],
[[Data:OriginalRecipientName]] will be sent a copy of the document when all parties have completed
signing.
[[Conditional:ShowDigitalCertSafe]]Step 1: Confirm you have a valid digital certificate with
[[Data:DigitalCertificateIssuer]] and log in to your account. If you don't have one, please sign up for
one now using this link: [[Data:DigitalCertificateIssuerLink]]
[[Conditional:ShowDigitalCertSafe]]Step 2: Review and sign your documents. You will be asked to log
in to your digital certificate account during the signing process.
[[Conditional:ShowDigitalCertExpress]]The Sender has requested that this document be digitally
signed via the application of a DocuSign Express Digital Certificate. This digital certificate will be
automatically issued and applied for you during the signing process.
[[Conditional:ShowDigitalCertOpenTrust]]The Sender has required this document to be digitally
signed via the application of an OpenTrust Protect &#38; Sign digital signature. A digital certificate
will be automatically issued and applied for the Signer during the signing process.
[[Conditional:ShowDigitalCertICPBrazil]]The Sender has required this document to be digitally signed
via a ICP-Brazil Digital Signature. The Signer will be asked to select their digital certificate during the
signing process.
[[Conditional:ShowDigitalCertNovartis]]The Sender has required this document to be digitally signed
via a Novartis Digital Signature. The Signer will be asked to select their digital certificate during the
signing process.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 34

Comment Received Mention Sender

CommentReceivedMentionSender_HtmlBody

CommentReceivedMentionSender_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:CommentSentBy]]
commented on
[[Data:CommentSubject]]
[[Conditional:QuickURL]][[Data:QuickUrl]]
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 35

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

Comment Received Mention Signer

This email is sent to the recipient of a document by the sender to inform them that there has been a
new comment added.

CommentReceivedMentionSigner_HtmlBody

CommentReceivedMentionSigner_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:CommentSentBy]]
commented on
[[Data:CommentSubject]]

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 36

[[Conditional:QuickURL]][[Data:QuickUrl]]
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

Digital Signatures Pending

This email is sent to signers that need to apply a digital signature to documents after all other signers
have electronically signed the documents. The email message presented to the signer depends on
conditional items, such as if the digital signature is optional or if this is a reminder/expiration email.

DigitalSignaturesPending_HtmlBody
The HTML footer includes the Alternative Signing Method information.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 37

DigitalSignaturesPending_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:SenderName]] has sent you a new DocuSign document to view and sign. Please click on the
'REVIEW DOCUMENT' link below to begin signing.
[[Conditional:DigitalSignatureNeeded]]Your documents have been electronically signed by all the
signing parties, and are ready for you to apply a digital signature to seal the documents. Please click
on the link below to begin a digital signing session.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 38

[[Conditional:NoDigitalSignatureNeeded]]Your documents have been electronically signed by all the

signing parties, and are ready for digital signing to seal the documents. You do not have to digitally
sign the documents, but other signers do. When the other signers have completed digitally signing,
you will be notified that the envelope is complete.
[[Conditional:IsExpirationMail]]Expiration Pending: This document will expire on
[[Data:EnvelopeExpirationDate]].
REVIEW DOCUMENT
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 39

Document Markup Activation

This email is sent to recipients that have signed documents that were later modified with the
document or field markup features. The document and field markup features are only available to
certain plan types.

DocumentMarkupActivation_HtmlBody
The HTML footer includes the Alternative Signing Method information.

DocumentMarkupActivation_PlainTextBody
Hello [[Data:RecipientName]],
The documents you recently signed, [[Data:Subject]], have some recommended changes.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 40

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 41

Envelope Activation Failed

This email is sent to a sender when a recipient fails an authentication check.

EnvelopeActivationFailed_HtmlBody
The HTML footer includes the Alternative Signing Method information.

EnvelopeActivationFailed_PlainTextBody
Hello [[Data:SenderName]],
[[Data:RecipientName]] was unable to pass authentication for [[Data:Subject]].
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 42

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 43

Envelope Activation With Notary Selected

This email is sent to a recipient with a ‘Sign with Notary’ recipient action. The send with electronic
Notary feature is only available to certain plan types and might not be enabled for your account.
This template is also used for reminder and expiration notifications. In those cases the system
appends Reminder or Expiration Pending to the email subject line. That text can be modified in the
associated Subject element.

EnvelopeActivationWithNotarySelected_HtmlBody
The HTML footer includes the Alternative Signing Method information.

(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 44

Envelope Activation With Notary Selected Plain Text Body

From: [[Data:SenderName]] ([[Data:SenderEmail]])[[Data:SenderCompany]]

Hello [[Data:RecipientName]],

[[Data:SenderName]] has requested that you electronically sign these documents while witnessed by
a notary public.

[[Data:EmailBlurb]]

[[Data:RecipientNote]]

The following notary public will contact you to schedule a time and location to sign these documents.

[[Data:NotaryName]]
[[Data:NotaryEmail]]
[[Data:NotaryPhone]]
[[Data:NotaryAddress]]

By proceeding with an in-person signing session, you agree to the DocuSign notary public
[[Data:NotarySignerTermsUrl]]

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 45

Thank you!
[[Data:SenderName]]

[[Conditional:IsExpirationMail]]Expiration Pending: This document will expire on

[[Data:EnvelopeExpirationDate]].

[[Conditional:IsEnvelopeContainingMultipleDocuments]]REVIEW DOCUMENTS
[[Conditional:IsEnvelopeContainingSingleDocument]]REVIEW DOCUMENT

[[Data:QuickURL]]

If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-SigningHel
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 46

Envelope Activation
This email is sent to a recipient with a ‘Sign’ recipient action and for an in person signing host. The
digital certificate information only appears if the sender requests that the signer use a digital
certificate. The Part 11 Module information is only shown if the sending account has the DocuSign
Part 11 Module.
This template is also used for reminder and expiration notifications. In those cases the system
appends Reminder or Expiration Pending to the email subject line. That text can be modified in the
associated Subject element.

EnvelopeActivation_HtmlBody
The HTML footer includes the Alternative Signing Method information.

(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 47

EnvelopeActivation_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:SenderCompany]] sent you documents to view and sign. Please click on the 'REVIEW
DOCUMENTS' link below to begin signing. [[Data:EmailBlurb]]
[[Conditional:RecipientNote]]Notes
[[Conditional:RecipientNote]][[Data:RecipientNote]]
[[Conditional:ShowDigitalCertSafe]]Step 1: Confirm you have a valid digital certificate with
[[Data:DigitalCertificateIssuer]] and log in to your account. If you don't have one, please sign up for
one now using this link: [[Data:DigitalCertificateIssuerLink]]
[[Conditional:ShowDigitalCertSafe]]Step 2: Review and sign your documents. You will be asked to log
in to your digital certificate account during the signing process.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 48

[[Conditional:ShowDigitalCertExpress]]The Sender has requested that this document be digitally

signed via the application of a DocuSign Express Digital Certificate. This digital certificate will be
automatically issued and applied for you during the signing process.
[[Conditional:ShowDigitalCertOpenTrust]]The Sender has required this document to be digitally
signed via the application of an OpenTrust Protect &#38; Sign digital signature. A digital certificate
will be automatically issued and applied for the Signer during the signing process.
[[Conditional:ShowDigitalCertICPBrazil]]The Sender has required this document to be digitally signed
via a ICP-Brazil Digital Signature. The Signer will be asked to select their digital certificate during the
signing process.
[[Conditional:ShowDigitalCertNovartis]]The Sender has required this document to be digitally signed
via a Novartis Digital Signature. The Signer will be asked to select their digital certificate during the
signing process.
[[Conditional:IsExpirationMail]]Expiration Pending: This document will expire on
[[Data:EnvelopeExpirationDate]].
[[Conditional:IsCFRPart11Compliant]]Part 11 Module Enabled
REVIEW DOCUMENT
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 49

Envelope Corrected
This email is sent to a recipient after the sender has corrected document information.

EnvelopeCorrected_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

EnvelopeCorrected_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:SenderName]] has corrected [[Data:DocumentNames]]
As a result, you no longer have access.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 50

Envelope Declined
This email is sent to all other recipients after one recipient has declined to sign the documents.

EnvelopeDeclined_HtmlBody
The HTML footer includes the Alternative Signing Method information.

EnvelopeDeclined_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:DeclinerName]] declined [[Data:DocumentNames]]. As a result, the documents cannot be
completed.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 51

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
(Continued on next page)
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 52

Envelope Payment Failed Sender

This email is sent to the sender if a recipient fails the payment processing step when signing. The
payment processing feature is only available to certain plan types and might not be enabled for your
account.

EnvelopePaymentFailedSender_HtmlBody
The HTML footer includes the Alternative Signing Method information.

EnvelopePaymentFailedSender_PlainTextBody

Hello [[Data:RecipientName]],
[[Data:Information]] has failed for [[Data:RecipientName]] because: [[Data:Error]]
Please check your account and resolve this problem directly with [[Data:RecipientName]].
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 53

(Continued on next page)

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 54

Envelope Payment Failed Signer

This email is sent to a recipient if they fail the payment processing step when signing. The payment
processing feature is only available to certain plan types and might not be enabled for your account.

EnvelopePaymentFailedSigner_HtmlBody
The HTML footer includes the Alternative Signing Method information.

EnvelopePaymentFailedSigner_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:Information]] has failed for [[Data:RecipientName]] because: [[Data:Error]]
Please check your account and resolve this problem directly with [[Data:RecipientName]].
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 55

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 56

Envelope Voided
This email is sent to recipients after the sender voids the documents.

EnvelopeVoided_HtmlBody
The HTML footer does not include the Alternative Signing Method information, but does include the
Envelope ID.

EnvelopeVoided_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:Subject]] has been voided for the following reason:
[[Data:VoidReason]]
Envelope ID
[[Data:EnvelopeID]]
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 57

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 58

Failed Envelope Vaulting

This email is sent when the attempt to transfer (vault) an envelope to eOriginal fails. Vaulting is only
available to certain plan types and might not be enabled for your account.

FailedEnvelopeVaulting_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

FailedEnvelopeVaulting_PlainTextBody
Hello [[Data:RecipientName]],
The attempt to vault the [[Data:Subject]], to eOriginal On Demand, failed due to the following error:
[[Data:Error]]
As a result, you cannot access the envelope, [[Data:EnvelopeID]] in eOriginal On Demand.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 59

(Continued on next page)

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 60

Fax Received Wet Sign (signing complete)

This email is sent to recipients that faxed information to DocuSign to complete their documents and
the fax has been received by DocuSign. Returning documents by fax is only available to certain plan
types and might not be enabled for your account.

FaxReceivedWetSign_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

FaxReceivedWetSign_PlainTextBody
Hello [[Data:RecipientName]],
Fax has been received and added to [[Data:DocumentNames]].
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 61

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 62

Fax Received (signing not complete)

This email is sent to recipients that faxed sender requested attachments to DocuSign, but have not
completed the documents. Returning attachments by fax is only available to certain plan types and
might not be enabled for your account.

FaxReceived_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

FaxReceived_PlainTextBody
Hello [[Data:RecipientName]],
Fax has been received and added to [[Data:DocumentNames]].
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 63

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 64

Forgotten Password
This email is sent to users that have requested to change their password due to a forgotten or
misplaced password. The number of forgotten password questions shown depends on the account
password strength settings.

ForgottenPassword_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

ForgottenPassword_PlainTextBody
Hello [[Data:RecipientName]],
DocuSign Support received your request to change your password.
[[Conditional:ForgotPasswordQuestion1]]When you originally created your password, you entered the
following forgot password questions:
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 65

[[Conditional:ForgotPasswordQuestion1]][[Data:ForgotPasswordQuestion1]]
[[Conditional:ForgotPasswordQuestion2]][[Data:ForgotPasswordQuestion2]]
[[Conditional:ForgotPasswordQuestion3]][[Data:ForgotPasswordQuestion3]]
[[Conditional:ForgotPasswordQuestion4]][[Data:ForgotPasswordQuestion4]]
Please contact DocuSign Support if you did not initiate this request.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 66

In Session Recipient Envelope Signed

This email is sent to in-session recipients (also known as embedded or captive recipients) after they
complete signing. The sending of this email can be suppressed by selecting the Suppress Email to
Embedded Signers option in the Preferences - Features settings.

InSessionRecipientEnvelopeSigned_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

InSessionRecipientEnvelopeSigned_PlainTextBody
Hello [[Data:RecipientName]],
Thank you for signing your documents.
If you did not DocuSign with [[Data:SenderName]], please contact support.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 67

In Session Recipient Envelope Viewed

This email is sent to in-session recipients after they view documents without completing their actions.
The sending this email can be suppressed by selecting the Suppress Email to Embedded Signers
option in the Preferences - Features settings.

InSessionRecipientEnvelopeViewed_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

InSessionRecipientEnvelope Viewed_PlainTextBody
Hello [[Data:RecipientName]],
Thank you for viewing your documents.
If you did not view documents from [[Data:SenderName]], please contact support.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 68

Instant Account Activation Personal

This email is sent to a recipient when activating a DocuSign account.

InstantAccountActivationPersonal_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

InstantAccountActivationPersonal_PlainTextBody
Hello [[Data:RecipientName]],
Thank you for choosing DocuSign.
You're just one step away from experiencing the benefits of DocuSign's electronic signature solution.
Please click the 'Activate' button above to verify your email address and complete your account
registration process.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 69

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 70

Instant Account Activation

This email is sent to a recipient when activating a DocuSign account.

InstantAccountActivation_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

InstantAccountActivation_PlainTextBody
Hello [[Data:RecipientName]],
Please click the 'Activate' button to finish your account activation.
Thank you for choosing DocuSign.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 71

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 72

Login Security Code

Hello [[Data:RecipientName]],
Your DocuSign verification code is:
[[Data:LoginSecurityCode]]

[[Conditional:LoginSecurityCodeIsForLogin]]Please enter this code to access your DocuSign account.

For security reasons, do not use this code outside of DocuSign. Never share this code.
[[Conditional:LoginSecurityCodeIsForNewEmail]]Please enter this code to confirm your email
address. For security reasons, do not use this code outside of DocuSign. Never share this code.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

LoginSecurityCode_PlainTextBody
Hello [[Data:RecipientName]],
Your DocuSign verification code is:
[[Data:LoginSecurityCode]]

[[Conditional:LoginSecurityCodeIsForLogin]]Please enter this code to access your DocuSign account.

For security reasons, do not use this code outside of DocuSign. Never share this code.
[[Conditional:LoginSecurityCodeIsForNewEmail]]Please enter this code to confirm your email
address. For security reasons, do not use this code outside of DocuSign. Never share this code.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 73

Notary Request For Existing Notary

This email is sent to the Notary selected for a ‘Sign with Notary’ recipient action. The send with
electronic Notary feature is only available to certain plan types and might not be enabled for your
account.
This template is also used for reminder and expiration notifications. In those cases the system
appends Reminder or Expiration Pending to the email subject line. That text can be modified in the
associated Subject element.

NotaryRequestForExistingNotary_HtmlBody
The HTML footer includes the Alternative Signing Method information.

(Continued on next page)

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 DocuSign Email Resource File Information Guide 74

NotaryRequestForExistingNotary_PlainTextBody
Notary Service Requested
From: [[Data:SenderName]] ([[Data:SenderEmail]])[[Data:SenderCompany]]
Hello [[Data:RecipientName]],
[[Data:SenderName]] has requested you act as notary public for an electronic signature ceremony.
[[Data:EmailBlurb]]
[[Data:RecipientNote]]
To complete this process, please follow these steps:
Step 1: Sign into your DocuSign account and verify that your commission information is up to date.
[[Data:NotaryLoginURL]]
Step 2: Contact the signer to set up a time and location to sign:
[[Data:SignerName]]
[[Data:SignerEmail]]
[[Data:SignerPhone]]
[[Data:SignerAddress]]
Step 3: When you are with the signer, begin the signing ceremony.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 75

[[Conditional:IsExpirationMail]]Expiration Pending: This document will expire on

[[Data:EnvelopeExpirationDate]].
[[Data:QuickURL]]
Visit DocuSign.com, click 'Access Documents', and enter the security code:
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 76

Notary Request For Unregistered Notary

Reserved for future use.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 77

OFAC Failed
This email is sent to an administrator when a recipient is found on the Office of Foreign Assets Control
(OFAC) Special Designated Nationals list during authentication.

OFACFailed_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

OFACFailed_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:RecipientName]] was unable to pass authentication for [[Data:Subject]].
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 78

Organizational Admin Activation

This is sent to a new Organizational Administrator by the account administrator when they
are added as an Organizational Administrator.
OrganizationalActivation_HtmlBody

(Continued on next page)

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DocuSign Email Resource File Information Guide 79

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 80

OrganizationalActivation_PlainTextBody
Hello [[Data:RecipientName]],

From: [[Data:SenderName]] via DocuSign.

To activate your [[Data:OrganizationName]] administrator membership, click the link below.

Once activated, your membership grants administration access to the [[Data:OrganizationName]]

organization, providing centralized management of all linked accounts and users.

This membership invitation comes from [[Data:SenderName]]. If you have any questions, please
contact [[Data:SenderName]].

Thank you for choosing DocuSign.

[[Data:QuickURL]]

If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 81

Purge Documents
When an envelope has been completed or voided for the duration of the retention period, it enters the
purging queue. The sender and any recipients who hold the envelope in a DocuSign account are
notified by email of the pending purge, providing an opportunity to download the documents if desired.
Envelopes remain in the purging queue for 14 days, after which the documents in the envelopes are
removed permanently from the DocuSign system and cannot be recovered by anyone, including
DocuSign Support.
Documents are purged from the system based on the number of days to retain document set in the
Preferences -> Features -> Document Retention setting, or if a specific request is sent through the
DocuSign APIs. If your account has not set the Document Retention information or requested a
document purge using the APIs, then your documents are retained indefinitely.

PurgeDocuments_HtmlBody
The HTML footer includes the Alternative Signing Method information.

PurgeDocuments_PlainTextBody
Hello [[Data:RecipientName]],
Documents from [[Data:Subject]] (ID:[[Data:EnvelopeID]]) are scheduled to be purged on
[[Data:PurgeDate]] at Midnight ET.
No Content
[[Data:QuickURL]]

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 82

If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
(Continued on next page)
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 83

Reassign Signer
This email is sent to a new recipient when the original recipient uses the Change Signer (assign to
someone else) option. The digital certificate information will only appear if the sender requests that
the signer use a digital certificate.

ReassignSigner_HtmlBody
The HTML footer includes the Alternative Signing Method information.

(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 84

ReassignSigner_PlainTextBody
[[Data:OriginalRecipientName]] received documents to electronically sign from [[Data:SenderName]],
but determined that you should sign in their place.
[[Data:EmailBlurb]]
[[Conditional:ShowDigitalCertSafe]]Step 1: Confirm you have a valid digital certificate with
[[Data:DigitalCertificateIssuer]] and log in to your account. If you don't have one, please sign up for
one now using this link: [[Data:DigitalCertificateIssuerLink]]
[[Conditional:ShowDigitalCertSafe]]Step 2: Review and sign your documents. You will be asked to log
in to your digital certificate account during the signing process.
[[Conditional:ShowDigitalCertExpress]]The Sender has requested that this document be digitally
signed via the application of a DocuSign Express Digital Certificate. This digital certificate will be
automatically issued and applied for you during the signing process.
[[Conditional:ShowDigitalCertOpenTrust]]The Sender has required this document to be digitally
signed via the application of an OpenTrust Protect &#38; Sign digital signature. A digital certificate
will be automatically issued and applied for the Signer during the signing process.
[[Conditional:ShowDigitalCertICPBrazil]]The Sender has required this document to be digitally signed
via a ICP-Brazil Digital Signature. The Signer will be asked to select their digital certificate during the
signing process.
[[Conditional:ShowDigitalCertNovartis]]The Sender has required this document to be digitally signed
via a Novartis Digital Signature. The Signer will be asked to select their digital certificate during the
signing process.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 85

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 86

Recipient Add Access Code

This email is sent to recipients that started a signing and require email validation code to continue the
signing process. This is typically used with PowerForms and might not be enabled for your account.

RecipientAddAccessCode_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

RecipientAddAccessCode_PlainTextBody
Hello [[Data:RecipientName]],
Copy and enter the validation code into the access page to continue signing.
[[Data:RecipientAccessCode]]
If you did not start signing [[Data:SubjectInput]], please contact support.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 87

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 88

Recipient Advanced Payment Failure

This email is sent to in-person signers that added their email during the signing session. The email is
sent when the documents are complete.

RecipientAdvancedPaymentFailure_HtmlBody

Hello [[Data:RecipientName]],

We're sorry, but there was a problem processing your payment for [[Data:DocumentNames]].

Would you please re-submit your payment information?

[[Data:PromoContent]]

[[Data:QuickURL]]

If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing
</data>

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 89

RecipientAdvancedPaymentFailure_PlainTextBody

Hello [[Data:RecipientName]],

We're sorry, but there was a problem processing your payment for [[Data:DocumentNames]].

Would you please re-submit your payment information?

[[Data:PromoContent]]

[[Data:QuickURL]]

If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing
</data>

Recipient Envelope Complete In Person

This email is sent to in-person signers that added their email during the signing session. The email is
sent when the documents are complete.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 90

RecipientEnvelopeCompleteInPerson_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

RecipientEnvelopeCompleteInPerson_PlainTextBody
Hello [[Data:RecipientName]],
All parties have completed [[Data:Subject]].
[[Data:Information]]
[[Data:PromoContent]]
[[Data:QuickURL]]
(Continued on next page)
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 91

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 92

Recipient Envelope Complete

This email is sent to recipients when all the document actions for all recipients are complete. This
email is not sent to in-session recipients (also known as embedded or captive recipients) or in-person
signers; there are other email templates specifically used in those cases.

RecipientEnvelopeComplete_HtmlBody
The HTML footer includes the Alternative Signing Method information.

RecipientEnvelopeComplete_PlainTextBody
Hello [[Data:RecipientName]],
All parties have completed [[Data:Subject]].
[[Data:EmailBlurb]]
[[Data:Information]]
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 93

[[Data:PromoContent]]
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 94

Recipient Undeliverable
This email is sent to the sender to notify them that there was a problem with the email
address of one of the recipients.
RecipientUndeliverable_HtmlBody
Hello [[Data:SenderName]],

Documents you sent for electronic signature could not be delivered to this email address:
[[Data:RecipientEmail]]

The destination email system provided this error message:

[[Data:RecipientDeliveryFailedReason]]

For more information about the failure, please see the attached email message or reference
DocuSign's knowledge base to interpret this error code.

If the email address is incorrect, follow these steps to correct it and resend the notification.

NOTE: If you cannot correct the envelope, you can void it and create a new one. If you are not the
sender of the envelope, contact the sender and ask them to correct it.

1. Log in to your DocuSign account.

2. Locate the sent envelope.
3. Click the drop-down menu for the envelope and select Correct.
4. Correct the email address.
5. Finish correcting the envelope as usual to resend it.

If you need further assistance, please visit Support Center.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 95

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 96

RecipientUndeliverable_PlainTextBody
Hello [[Data:SenderName]],

Documents you sent for electronic signature could not be delivered to this email address:
[[Data:RecipientEmail]]

The destination email system provided this error message:

[[Data:RecipientDeliveryFailedReason]]

For more information about the failure, please see the attached email message or reference
DocuSign's knowledge base to interpret this error code.

If the email address is incorrect, follow these steps to correct it and resend the notification.

NOTE: If you cannot correct the envelope, you can void it and create a new one. If you are not the
sender of the envelope, contact the sender and ask them to correct it.

1. Log in to your DocuSign account.

2. Locate the sent envelope.
3. Click the drop-down menu for the envelope and select Correct.
4. Correct the email address.
5. Finish correcting the envelope as usual to resend it.

If you need further assistance, please visit Support Center.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 97

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

Recipient Viewed
This email is sent to the sender when a recipient views, but does not complete their actions for a
document.

RecipientViewed_HtmlBody
The HTML footer includes the Alternative Signing Method information.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 98

RecipientViewed_PlainTextBody
Hello [[Data:RecipientName]],
At [[Data:RecipientDeliveredDateTime]], [[Data:RecipientName]] opened and viewed your
documents[[Conditional:DocumentNames]], [[Data:DocumentNames]].
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 99

Recovery Info Changed

This email is sent to the sender when new recovery information has been added to their account.

RecoveryInfoChanged_HtmlBody
Hello [[Data:RecipientName]],

Security information has changed

[[Conditional:RecoveryInformationAdded]]A new email address, authenticator app, or phone number

has been added to your account. This information will be used to provide additional security when
accessing DocuSign.
[[Conditional:RecoveryInformationRemoved]]An email address, authenticator app, or phone
number has been removed from your account.

Please log in to your DocuSign account to change your settings.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 100

RecoveryInfoChanged_PlainTextBody
Hello [[Data:RecipientName]],

Security information has changed

[[Conditional:RecoveryInformationAdded]]A new email address, authenticator app, or phone number

has been added to your account. This information will be used to provide additional security when
accessing DocuSign.
[[Conditional:RecoveryInformationRemoved]]An email address, authenticator app, or phone
number has been removed from your account.

Please log in to your DocuSign account to change your settings.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 101

Report Subscription Extend

This email is sent to the creator of a scheduled report when the report is generated and report’s end
date is within 30 days.

ReportSubscriptionExtend_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

ReportSubscriptionExtend_PlainTextBody
Hello [[Data:RecipientName]],
Your scheduled report '[[SubjectInput]]' is attached.
Alert: The schedule for this report will expire soon.
To extend the schedule, copy the following line and paste it into a browser:
[[Data:QuickURL]]
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 102

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 103

Report Subscription Results

This email is sent to a scheduled report recipient when the report is generated.

ReportSubscriptionResults_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

ReportSubscriptionResults_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:SenderName]] ([[Data:SenderEmail]]) has sent you a copy of a scheduled report.
[[Data:EmailBlurb]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
[[Data:QuickURL]]
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 104

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 105

Reserved Domain Account Creation Attempt

This email is sent to account administrators for accounts that have reserved domains enabled when
someone tries to create a new account using the account’s reserved domain email information.

ReservedDomainAccountCreationAttempt_HtmlBody
There is no footer associated with this email template.

ReservedDomainAccountCreationAttempt_PlainTextBody
Account Creation Blocked
A visitor to DocuSign.com attempted to create a DocuSign account using this email address:
[[Data:ReservedDomainEmail]]. We did not create the account for the visitor because your DocuSign
account reserves use of that email domain in the DocuSign system.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 106

Reset Password Request

This email is sent to an account user when they request a password reset.

ResetPasswordRequest_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

ResetPasswordRequest_PlainTextBody
Hello [[Data:RecipientName]],
DocuSign has received your password reset request.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 107

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

Sender Delivery Failed

This email is sent to a sender if the documents were sent using the Fax Out feature and there is a fax
delivery failure for the documents.

SenderDeliveryFailed_HtmlBody
The HTML footer includes the Alternative Signing Method information.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 108

SenderDeliveryFailed_PlainTextBody
Hello [[Data:RecipientName]],
Delivery failed to [[Data:RecipientName]] at [[Data:RecipientDeliveryFailedDateTime]] for
[[Data:Subject]].
Delivery failed to [[Data:RecipientName]] at [[Data:RecipientDeliveryFailedDateTime]] for
[[Data:Subject]].
No Content
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 109

Sender Envelope Complete

This email is sent to the sender when all recipients have completed their actions.

SenderEnvelopeComplete_HtmlBody
The HTML footer includes the Alternative Signing Method information.

SenderEnvelopeComplete_PlainTextBody
Hello [[Data:RecipientName]],
All signers completed [[Data:SubjectInput]]
[[Data:Information]]
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 110

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 111

Sender Envelope Declined

This email is sent to the sender when a recipient declines to sign sent documents. Note that the
decline reason is only displayed if the Require Decline Reasons option is enabled for the account.

SenderEnvelopeDeclined_HtmlBody
The HTML footer includes the Alternative Signing Method information.

SenderEnvelopeDeclined_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:DeclinerName]] gave the following reasons:
[[Data:DeclineReason]]
As a result, [[Data:Subject]] cannot be completed.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 112

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 113

Sender Offline Signing Failed

This email is used to notify the sender that the signer attempted to sign a document offline and was
not successful.

SenderOfflineSigningFailed_HtmlBody

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 114

SenderOfflineSigningFailed _PlainTextBody
[[Hello [[Data:SenderName]],

[[Data:FailedRecipientName]] has attempted to offline sign the envelope '[[Data:Subject]]'

(ID:[[Data:EnvelopeID]]), but the envelope has failed to synchronize.

As a result, the envelope is still awaiting signature.

To view the document, click the link below:

[[Data:QuickURL]]

If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 115

Send Via Link

This email is used to send a copy of documents a user signed to one or more email addresses. The
email addresses are added when using the Sign a Document functions in the DocuSign web
application.

SendViaLink_HtmlBody
The HTML footer includes the Alternative Signing Method information.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 116

SendViaLink_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:SenderName]] has signed a document using DocuSign.
Select VIEW DOCUMENT to securely view and download your documents.[[Conditional:EmailBlurb]]
Here is the message:
[[Conditional:EmailBlurb]][[Data:EmailBlurb]]
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 117

Shared View Link

SharedViewLink_HtmlBody
Your Signed Document

No Content

[[Data:QuickURL]]

If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing
</data>

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 118

SharedViewLink _PlainTextBody
Your Signed Document

No Content

[[Data:QuickURL]]

If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing
</data>

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 119

Signer Offline Signing Failed

This email is used to notify the signer that they attempted to offline sign a document and it was
unsuccessful.

SignerOfflineSigningFailed_HtmlBody

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 120

SignerOfflineSigningFailed_PlainTextBody

Hello [[Data:RecipientName]],

You have attempted to offline sign the envelope '[[Data:Subject]]' (ID:[[Data:EnvelopeID]]), but the
envelope has failed to synchronize.

As a result, the envelope is still awaiting signature.

To view the document, click the link below:

[[Data:QuickURL]]

If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly.

If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing
[[Data:RecipientName]],

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 121

Two Factor Auth Setting Changed

This email is sent to a user who changes their Two Factor Authentication settings.

TwoFactorAuthSetting_HtmlBody

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 122

TwoFactorAuthSetting_PlainTextBody

Hello [[Data:RecipientName]],

Two-step verification settings have changed

[[Conditional:TwoFactorAuthEnabled]]Two-step verification has been enabled on your account. When

logging in to DocuSign, you will now be prompted for additional verification.
[[Conditional:TwoFactorAuthDisabled]]Two-step verification has been disabled on your DocuSign
account.

Please log in to your DocuSign account to change your settings.

This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.

Do Not Share This Email

This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
[[Conditional:ExpirationUrl]]Click here to expire the above link to the document

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 123

User Account Activation

This email is sent to a new user when activating them in the account.

UserAccountActivation_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

UserAccountActivation_PlainTextBody
Hello [[Data:RecipientName]],
Please select the ACTIVATE button above to finish your account activation.
Thank you for choosing DocuSign.
[[Data:QuickURL]]
If clicking the link does not work, you can highlight and copy the entire line above and paste it into
your browser to get started.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 124

Questions about the Document?

If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 125

Voided Fax Received

This email is sent to recipients that have sent a fax, but cancel fax option before DocuSign receives
the fax.

VoidedFaxReceived_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

VoidedFaxReceived_PlainTextBody
Hello [[Data:RecipientName]],
We received a FAX from you of FaxId [[Data:FaxId]] for envelope [[Data:EnvelopeID]] but our records
indicate you chose to cancel the fax transmission.
If it was not your intention to cancel this fax transaction, please contact our support staff to correct this
by doing one of the following:
(Continued on next page)

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 126

1) Forward this email with a note indicating that you want the contents of the fax incorporated into the
envelope (envelope [[Data:EnvelopeID]]).
2) Go to http://www.docusign.com/support and choose one of the support options; please indicate the
fax Id ([[FaxId]]) and envelope Id ([[Data:EnvelopeID]]) when you reach a member of our support
team.
[[Data:SenderName]]
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 127

Withdrawn Consent
This email is sent to a sender when a recipient withdraws consent to do business electronically with
the sender.

WithdrawnConsent_HtmlBody
The HTML footer does not include the Alternative Signing Method information.

WithdrawnConsent_PlainTextBody
Hello [[Data:RecipientName]],
[[Data:SenderName]] elected to withdraw their consent to sign online with your company using
[[Data:ProductName]]. As a result, you should contact them to determine how they wish to receive
documents from you in the future.
This message was sent to you by [[Data:SenderName]] who is using the DocuSign Electronic
Signature Service. If you would rather not receive email from this sender you may contact the sender
with your request.
Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code
with others.
Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach
out to the sender by emailing them directly or replying to this email.
If you are having trouble signing the document, please visit the Help with Signing page on our Support
Center.
https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.
 DocuSign Email Resource File Information Guide 128

Copyright, Trademark and Patent Information

Copyright ©2003-2019 DocuSign, Inc. All rights reserved.

For information about DocuSign trademarks, copyrights and patents refer to the DocuSign Intellectual Property page
(https://www.docusign.com/IP) on the DocuSign website. All other trademarks and registered trademarks are the property of
their respective holders.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any
purpose, without the express written permission of DocuSign, Inc. Under the law, reproducing includes translating into
another language or format. Every effort has been made to ensure that the information in this manual is accurate. DocuSign,
Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Version: DocuSign March 6, 2018

If you have any comments or feedback on our documentation, please send them to us at: [email protected].

Summary of changes for this version:

• October 3, 2019 – Added link to Knowledge Market Best Practices guide. Updated copyright
year. Updated DocuSign logo.
• January 10, 2019 – Added section on how to add more than one language tag and set one as
the default.
• Added email resource information for features added since August, 2016.

221 Main Street, Suite 1550, San Francisco, CA 94105 Ι Tel. 866.219.4318 Ι www.docusign.com Ι © DocuSign, Inc.