SERVICE MANUAL

CODE: 00ZMXB468PS2E

DIGITAL LASER PRINTER

MODEL MX-B468P

CONTENTS

Service Manual Part 1

[1] PRODUCT OUTLINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

[2] CONSUMABLE PARTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

[3] UPGRADING AND MIGRATING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

[4] REPLACING PARTS AND SUPPLIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

[5] PARTS LIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Service Manual Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Parts marked with " " are important for maintaining the safety of the set. Be sure to replace these parts with
specified ones for maintaining the safety and performance of the set.

This document has been published to be used

SHARP CORPORATION for after sales service only.
The contents are subject to change without notice.
[1] PRODUCT OUTLINE (OPTION)

Operation panel
2.8 inch Printer

* Cannot be installed for desktop use.

MX-B468P [1] PRODUCT OUTLINE 1-1

 Product Name Description
MX-CS31 250 Sheet Tray ●
MX-CS32 550 Sheet Tray ●
35S8502 Adjustable Printer Stand ● (Local Option)
3073173 Swivel Cabinet ● (Local Option)
57X0295 Trusted Platform Module ● (Local Option)
1021294 USB Cable (2-meter) ● (Local Option)
1021231 Parallel cable ● (Local Option)
27X0900 RS-232 serial interface card ● (Local Option)
27X0901 Parallel 1284-B interface card ● (Local Option)
57X9528 Intelligent Storage Device (ISD) ● (Local Option)
57X7040 Keyboard Kit - English ● (Local Option)
SPD0001 Surge protector - low volt ● (Local Option)
SPD0002 Surge protector - high volt ● (Local Option)
MarkNet N8230 Fiber Ethernet 100BASE-FX(LC),
27X0912 ● (Local Option)
1000BASE-SX(LC) (Fiber + side cover)
27X6430 MarkNet N8450 Wireless Card with BLE ● (Local Option)
82S1205 IPDS License ●(License option)
82S1206 *1 Bar Code License ●(License option)

*1 : Requires optional 57X9528

MX-B468P [1] PRODUCT OUTLINE 1-2

[2] CONSUMABLE PARTS

MX-B468P
1, Consumable system table
North America, Canada, Mexico, Europe, Australia, New Zealand, Middle East, Africa
Machine model Content Model name
MX-B468P Toner Cartridge (Black) MX-B47T
Black Imaging Unit MX-B47DU

2, Maintenance parts list

North America, Canada, Mexico
Item Model name Content Number Life
Fuser Maintenance kit（110V) Fuser (110V) 1 200K
MPF pick roller and separator pad 1
MX-B46KA1
Pick tires 1
Transfer roller 1

Europe, Middle East, Africa

Item Model name Content Number Life
Fuser Maintenance kit（220V) Fuser (220V) 1 200K
MPF pick roller and separator pad 1
MX-B46KA
Pick tires 1
Transfer roller 1

MX-B468P [2] CONSUMABLE PARTS 2-1

[3] UPGRADING AND MIGRATING
MX-B468P
Service Manual

Refer to the User's guide

MX-B468P [3] UPGRADING AND MIGRATING 3-1

[4] REPLACING PARTS AND SUPPLIES Service Manual
MX-B468P

Refer to the User's guide

MX-B468P [4] REPLACING PARTS AND SUPPLIES 4-1

[5] PARTS LIST (MX-B468P)
No. Section Section name Asm-index Manufacture parts Sharp parts number Description
number
1 Assembly 1 Covers 1 41X1171 0SP41X1171/// Top cover
2 Assembly 1 Covers 2 41X2262 0SP41X2262/// Output extender
3 Assembly 1 Covers 3 41X1169 0SP41X1169/// Rear door and cover
4 Assembly 1 Covers 4 41X2263 0SP41X2263/// Rear door
5 Assembly 1 Covers 5 40X8520 0SP40X8520/// Dust cover
6 Assembly 1 Covers 6 41X1165 0SP41X1165/// Right cover
7 Assembly 1 Covers 7 41X1233 0SP41X1233/// Controller board cover
8 Assembly 1 Covers 8 41X2273 0SP41X2273/// Front cover
9 Assembly 1 Covers 9 41X1167 0SP41X1167/// Left cover
10 Assembly 1 Covers 10 41X2300 0SP41X2300/// Access cover link
11 Assembly 3 Control panel 1 41X4359 0SP41X4359/// Control panel display for MS531, MS631, and MS639
12 Assembly 3 Control panel 3 41X4421 0SP41X4421/// Bezel (blank)
13 Assembly 3 Control panel 4 41X4412 0SP41X4412/// Control panel front cover for MS531, MS631, and MS639
14 Assembly 3 Control panel 5 41X4547 0SP41X4547/// Control panel FFC
15 Assembly 3 Control panel 6 41X4537 0SP41X4537/// Front USB cable
16 Assembly 4 Electronics 1 41X1185 0SP41X1185/// Printhead
17 Assembly 4 Electronics 2 41X1178 0SP41X1178/// Fuser, 110 V
18 Assembly 4 Electronics 2 41X1179 0SP41X1179/// Fuser, 220 V
19 Assembly 4 Electronics 3 41X4154 0SP41X4154/// Engine board
20 Assembly 4 Electronics 4 41X4151 0SP41X4151/// Controller board for MS531, MS631
21 Assembly 4 Electronics 5 41X4411 0SP41X4411/// Power supply, 100 / 110 V
22 Assembly 4 Electronics 5 41X4410 0SP41X4410/// Power supply, 230 V
23 Assembly 5 Motors 1 41X2259 0SP41X2259/// Cooling fan
24 Assembly 5 Motors 2 41X1213 0SP41X1213/// MPF solenoid
25 Assembly 5 Motors 3 41X1224 0SP41X1224/// Main drive gearbox
26 Assembly 5 Motors 4 41X1237 0SP41X1237/// Cartridge gearbox
27 Assembly 5 Motors 5 41X1214 0SP41X1214/// Reverse solenoid
28 Assembly 6 Sensors 1 1 41X1988 0SP41X1988/// Sensor (cartridge barrel)
29 Assembly 6 Sensors 1 2 41X1162 0SP41X1162/// Toner cartridge smart chip contact
30 Assembly 6 Sensors 1 3 41X1209 0SP41X1209/// Sensor (front door)
31 Assembly 6 Sensors 1 4 41X4549 0SP41X4549/// Interconnect cable
32 Assembly 6 Sensors 1 5 41X1210 0SP41X1210/// Sensor (MPF paper present)
33 Assembly 6 Sensors 1 6 41X4991 0SP41X4991/// Sensor (tray present)
34 Assembly 7 Sensors 2 2 41X4548 0SP41X4548/// Sensor (duplex and input)
35 Assembly 7 Sensors 2 4 41X4453 0SP41X4453/// Paper present sensor flag parts kit
• Paper present flag and bracket
• Toner density sensor and bracket
• Spring
• Screw
• Grease
36 Assembly 7 Sensors 2 5 41X4456 0SP41X4456/// Toner density sensor parts kit
• Toner density sensor and bracket
• Spring
• Screw
• Grease
37 Assembly 8 Paper feed 1 41X1183 0SP41X1183/// Jam access cover
38 Assembly 8 Paper feed 2 41X1184 0SP41X1184/// Front input guide
39 Assembly 8 Paper feed 3 41X1176 0SP41X1176/// Duplex unit
40 Assembly 8 Paper feed 4 41X4214 0SP41X4214/// Duplex gear kit
41 Assembly 8 Paper feed 5 41X1182 0SP41X1182/// MPF gearbox
42 Assembly 8 Paper feed 6 41X2255 0SP41X2255/// Fuser actuator
43 Assembly 8 Paper feed 7 41X2268 0SP41X2268/// Redrive gear plate for MS531
44 Assembly 9 Paper pick 1 41X1223 0SP41X1223/// Pick roller assembly
45 Assembly 9 Paper pick 2 41X0918 0SP41X0918/// Pick tire
46 Assembly 9 Paper pick 3 41X2391 0SP41X2391/// Pick roller clutch
47 Assembly 11 Rollers 1 41X4425 0SP41X4425/// Redrive for MS531
48 Assembly 11 Rollers 2 40X8393 0SP40X8393/// Transfer roller
49 Assembly 11 Rollers 3 41X1197 0SP41X1197/// MPF pick roller and separator pad
50 Assembly 12 MPF and standard tray 1 50X1135 0SP50X1135/// MPF with front cover
51 Assembly 12 MPF and standard tray 2 41X1220 0SP41X1220/// Standard 250-sheet tray insert for MS531
52 Assembly 14 Optional trays 2 41X1239 0SP41X1239/// Pick roller
53 Assembly 14 Optional trays 3 41X1222 0SP41X1222/// 550-sheet tray insert (optional tray)
54 Assembly 14 Optional trays 3 41X1221 0SP41X1221/// 250-sheet tray insert (optional tray)
55 Assembly 15 Printer stand 2 41X0775 0SP41X0775/// Nonlocking caster
56 Assembly 15 Printer stand 3 41X0774 0SP41X0774/// Locking caster

MX-B468P [5] PARTS LIST 5-1

MX-B468P
Service Manual Part 2

• Start diagnostics

• Maintenance

• Safety and notices

• Trademarks

• Index
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Descriptions in page 2 are not applicable to this model.

Therefore it was deleted.
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Table of contents
Product information......................................................................................2

Edition notice.................................................................................................2
Notices, conventions, and safety information......................................... 11
Laser notice...........................................................................................................................................................11
Avis relatif à l'utilisation du laser..................................................................................................................... 11
Aviso de láser....................................................................................................................................................... 11
Laser-Hinweis......................................................................................................................................................12
Conventions.........................................................................................................................................................12
Conventions.........................................................................................................................................................12
Convenciones......................................................................................................................................................13
Konventionen.......................................................................................................................................................13
Safety information.............................................................................................................................................. 14

General information.................................................................................... 21
Printer model configurations........................................................................................................................... 21
Finding the printer serial number...................................................................................................................21
Selecting paper..................................................................................................................................................22
Paper guidelines.......................................................................................................................................................... 22
Paper characteristics .................................................................................................................................................. 22
Unacceptable paper ................................................................................................................................................... 23
Storing paper................................................................................................................................................................ 24
Selecting preprinted forms and letterhead .......................................................................................................... 24
Supported paper sizes............................................................................................................................................... 24
Supported paper types.............................................................................................................................................. 27
Supported paper weights ......................................................................................................................................... 27
Tools required for service................................................................................................................................27

Diagnostics and troubleshooting............................................................. 29

Troubleshooting precautions......................................................................................................................... 29
Troubleshooting overview................................................................................................................................31
Performing the initial troubleshooting check........................................................................................................ 31
Power‑on Reset (POR) sequence............................................................................................................................. 31

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Using Safe Mode ......................................................................................................................................................... 32

Replace cartridge, printer region mismatch ......................................................................................................... 33
Non‑Lexmark supply ................................................................................................................................................. 33
Securing the printer.......................................................................................................................................... 34
Resetting the printer without admin credentials ................................................................................................. 34
Using the security reset jumper .............................................................................................................................. 34
Data security notice .................................................................................................................................................... 35
Fixing print quality issues................................................................................................................................ 36
Initial print quality check............................................................................................................................................ 36
Gray background or toner fog ..................................................................................................................................37
Blank pages .................................................................................................................................................................. 39
Print is too dark ............................................................................................................................................................. 41
Print is too light ............................................................................................................................................................ 42
Paper curl....................................................................................................................................................................... 43
Folded or wrinkled paper.......................................................................................................................................... 44
Solid black pages ........................................................................................................................................................ 44
Repeating defects ...................................................................................................................................................... 45
Skewed print ................................................................................................................................................................ 46
Streaked vertical lines appear on prints................................................................................................................ 46
Horizontal light bands .................................................................................................................................................47
Vertical light bands ......................................................................................................................................................47
Vertical dark bands ..................................................................................................................................................... 48
Vertical dark streaks with print missing................................................................................................................. 49
White streaks and voided areas.............................................................................................................................. 50
Fine lines such as Chinese characters are not printed correctly ................................................................... 52
Text or images cut off ................................................................................................................................................. 52
Compressed images appear on prints .................................................................................................................. 53
Incorrect margins on prints ....................................................................................................................................... 54
Toner rubs off ............................................................................................................................................................... 54
Mottled prints or dots ................................................................................................................................................. 55
Paper jams...........................................................................................................................................................55
Avoiding jams ............................................................................................................................................................... 55
Identifying jam locations............................................................................................................................................ 56
200 paper jams............................................................................................................................................................ 58
202 paper jams............................................................................................................................................................ 67
230 paper jams..............................................................................................................................................................71
232 paper jams .............................................................................................................................................................73
241 paper jams ............................................................................................................................................................. 75
242–244 paper jams .................................................................................................................................................. 76
User attendance messages.............................................................................................................................81
0y user attendance errors.......................................................................................................................................... 81
1y user attendance errors.......................................................................................................................................... 83
2y user attendance errors......................................................................................................................................... 84
3y user attendance errors......................................................................................................................................... 85

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4y user attendance errors.......................................................................................................................................... 91

5y user attendance errors......................................................................................................................................... 95
6y user attendance errors......................................................................................................................................... 95
7y user attendance errors ......................................................................................................................................... 96
8y user attendance errors......................................................................................................................................... 97
Printer hardware errors..................................................................................................................................100
111 errors ....................................................................................................................................................................... 100
121 errors........................................................................................................................................................................101
126 errors......................................................................................................................................................................103
128 errors......................................................................................................................................................................104
133 errors ......................................................................................................................................................................105
140 errors......................................................................................................................................................................105
155 errors......................................................................................................................................................................106
16y errors ......................................................................................................................................................................107
171 errors .........................................................................................................................................................................111
6yy errors........................................................................................................................................................................111
Procedure before starting the 9yy service checks ............................................................................................114
900-901 errors .............................................................................................................................................................116
912 errors....................................................................................................................................................................... 117
938-958 errors.............................................................................................................................................................119
980-992 errors............................................................................................................................................................120
Other symptoms...............................................................................................................................................120
Base printer symptoms .............................................................................................................................................120
Dead optional tray service check ...........................................................................................................................121

Service menus........................................................................................... 123

Understanding the printer control panel................................................................................................... 123
Using the control panel ............................................................................................................................................123
Understanding the status of the indicator light ..................................................................................................123
Diagnostics menu............................................................................................................................................ 124
Entering the Diagnostics Menu ..............................................................................................................................124
Reports ..........................................................................................................................................................................125
Advanced Print Quality Samples............................................................................................................................125
Event Log......................................................................................................................................................................125
Input tray quick print..................................................................................................................................................126
Output bin quick feed ...............................................................................................................................................126
Printer Setup................................................................................................................................................................126
Printer diagnostics and adjustments.....................................................................................................................128
Additional input tray diagnostics............................................................................................................................130
Entering Configuration Menu....................................................................................................................... 130
Configuration Menu..........................................................................................................................................131
Entering Invalid engine mode.......................................................................................................................133
Entering Recovery mode................................................................................................................................134

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Service Engineer menu.................................................................................................................................. 135

Entering the SE Menu................................................................................................................................................135
General SE Menu........................................................................................................................................................136
Network SE Menu....................................................................................................................................................... 137

Parts removal.............................................................................................139
Important removal information..................................................................................................................... 139
Removal precautions.................................................................................................................................................139
Handling ESD‑sensitive parts...................................................................................................................................141
Critical information for controller board or engine board replacement........................................................141
Restoring the printer configuration........................................................................................................................142
Restoring solutions, licenses, and configuration settings ...............................................................................145
Updating the printer firmware ................................................................................................................................146
Backing up eSF solutions and settings ................................................................................................................ 147
Disconnecting ribbon cables...................................................................................................................................148
Ribbon cable connectors .........................................................................................................................................149
Zero Insertion Force (ZIF) connectors..............................................................................................................149
Horizontal top contact connector .....................................................................................................................150
Horizontal bottom contact connector ..............................................................................................................153
Vertical mount contact connector .....................................................................................................................156
Horizontal sliding contact connector ...............................................................................................................159
Low Insertion Force (LIF) connector .................................................................................................................162
Printhead adjustment ................................................................................................................................................163
Removal procedures.......................................................................................................................................165
Left side removals............................................................................................................................................165
Left cover removal .....................................................................................................................................................165
Main drive gearbox removal....................................................................................................................................166
MPF gearbox removal ............................................................................................................................................... 167
Fuser actuator removal.............................................................................................................................................170
Reverse solenoid removal ........................................................................................................................................ 171
Cartridge gearbox removal...................................................................................................................................... 172
MPF solenoid removal .............................................................................................................................................. 173
Pick roller clutch removal ......................................................................................................................................... 174
Duplex gear kit removal ...........................................................................................................................................176
Right side removals......................................................................................................................................... 179
Right cover removal................................................................................................................................................... 179
Interconnect cable removal.....................................................................................................................................180
Fan removal .................................................................................................................................................................182
Controller board removal .........................................................................................................................................183
Engine board removal...............................................................................................................................................184
Wireless module removal.........................................................................................................................................185
Toner cartridge smart chip contact removal .......................................................................................................186
Cartridge barrel shutter sensor kit removal ........................................................................................................189

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Front removals..................................................................................................................................................192
Front cover removal...................................................................................................................................................192
MPF with front access cover removal ...................................................................................................................192
Control panel removal...............................................................................................................................................193
Transfer roller removal ..............................................................................................................................................195
Jam access cover removal ......................................................................................................................................195
Sensor (front door) removal.....................................................................................................................................196
MPF pick roller and separator pad removal ........................................................................................................198
Sensor (MPF paper present) removal ...................................................................................................................201
Front input guide removal...................................................................................................................................... 202
Sensor (tray present) removal ............................................................................................................................... 202
USB cable removal....................................................................................................................................................203
Bottom removals.............................................................................................................................................204
Power supply removal..............................................................................................................................................204
Duplex removal......................................................................................................................................................... 206
Sensors (duplex and input) removal.................................................................................................................... 208

Pick roller removal......................................................................................................................................................214

Pick roller (MS531) removal......................................................................................................................................215
Pick tire (MS531) removal .........................................................................................................................................219

Motor (pick) removal ..................................................................................................................................................221

Pick/lift motor gearbox removal.............................................................................................................................222
Sensor (toner density) and media present sensor flag removal...................................................................224
Lift cam removal.........................................................................................................................................................230
Rear side removals......................................................................................................................................... 232
Rear door and cover removal.................................................................................................................................232
Fuser removal.............................................................................................................................................................232
Redrive removal.........................................................................................................................................................233
Redrive gear plate removal ....................................................................................................................................234
Sensor (bin full) removal ..........................................................................................................................................235
Top side removals...........................................................................................................................................236
Top cover removal.....................................................................................................................................................236
Top front cover removal........................................................................................................................................... 237
Printhead removal .....................................................................................................................................................238
Optional 250/550-sheet tray removals.................................................................................................... 240
Separator roller removal..........................................................................................................................................240
Replacing parts and supplies.......................................................................................................................242
Replacing the toner cartridge ................................................................................................................................242
Replacing the imaging unit .....................................................................................................................................243
Replacing MarkNet N8450 Wireless Print Server.............................................................................................246

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Replacing the pick tires .......................................................................................................................................... 250

Resetting the supply usage counters ..................................................................................................................252

Component locations...............................................................................253
Printer configurations.....................................................................................................................................253
Printer roller locations....................................................................................................................................254
Printer sensor locations................................................................................................................................ 255

Maintenance..............................................................................................257
Inspection guide..............................................................................................................................................257
Scheduled maintenance............................................................................................................................... 257
Maintenance kits........................................................................................................................................................257
Resetting the maintenance counter .....................................................................................................................259
Cleaning the printer....................................................................................................................................... 259
Cleaning the touch screen...........................................................................................................................260
Cleaning the printhead mirror..................................................................................................................... 260
Loading trays.....................................................................................................................................................261
Loading the multipurpose feeder............................................................................................................... 263

Parts catalog............................................................................................. 266

Legend...............................................................................................................................................................266
Assembly 1: Covers....................................................................................................................................267
Assembly 2:
Assembly 3: Control panel...........................................................................................................................271
Assembly 4: Electronics.................................................................................................................................273
Assembly 5: Motors........................................................................................................................................275
Assembly 6: Sensors 1................................................................................................................................... 277
Assembly 7: Sensors 2.................................................................................................................................. 279
Assembly 8: Paper feed................................................................................................................................. 281
Assembly 9: Paper pick................................................................................................................................283
Assembly 10:
Assembly 11: Rollers........................................................................................................................................287
Assembly 12: MPF and standard tray........................................................................................................ 289
Assembly 13:
Assembly 14: Optional trays......................................................................................................................... 293
Assembly 15: Printer stand........................................................................................................................... 295
Assembly 16:
Assembly 17:

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Printer specifications................................................................................301
Power consumption........................................................................................................................................ 301
Product power consumption ...................................................................................................................................301
Sleep Mode..................................................................................................................................................................301
Hibernate Mode.........................................................................................................................................................302
Off mode......................................................................................................................................................................302
Total energy usage ...................................................................................................................................................302
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020.......................................................302
Selecting a location for the printer.............................................................................................................302
Noise emission levels.................................................................................................................................... 303
Temperature information.............................................................................................................................. 304

Options and features............................................................................... 305

Available internal options............................................................................................................................. 305
Contacting customer support......................................................................................................................305
Installing optional trays................................................................................................................................. 305
Adding available options in the print driver.............................................................................................307

Theory of operation................................................................................. 309

POR sequence.................................................................................................................................................309
Print cycle operation...................................................................................................................................... 309
Print engine layout ....................................................................................................................................................309
Flowchart ......................................................................................................................................................................310
EP process....................................................................................................................................................................310
Printer operation.............................................................................................................................................. 316
Printer sections ...........................................................................................................................................................316
Printer paper path ...................................................................................................................................................... 317
Printer paper path sensors ......................................................................................................................................319

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Notices, conventions, and safety information

Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class 1 consumer laser product conforming to the
requirements of IEC 60825-1:2014, EN 60825-1:2014+A11:2021, and EN 50689:2021.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there
is never any human access to laser radiation above a Class I level during normal operation, user maintenance,
or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
with the following specifications:
Class: IIIb (3b) AlGaInP
Nominal output power (milliwatts): 15
Wavelength (nanometers): 650–670

Avis relatif à l'utilisation du laser

Cette imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative aux produits
laser de classe I (1) (DHHS 21 CFR, Chapitre I, Sous-chapitre J). Pour les autres pays, elle est certifiée conforme
aux exigences relatives aux produits laser de classe 1 des normes
CEI 60825-1:2014,EN 60825-1:2014+A11:2021et EN 50689:2021.
Les produits laser de Classe I ne sont pas considérés comme dangereux. Le système laser ainsi que
l'imprimante ont été conçus de manière à ce que personne ne soit jamais exposé à des radiations laser
dépassant le niveau de classe I dans le cadre d'un fonctionnement normal, de l'entretien par l'utilisateur ou de
la maintenance. L'imprimante dispose d'un ensemble de têtes d'impression non réparable contenant un laser
doté des caractéristiques suivantes :
Class: IIIb (3b) AlGaInP
Nominal output power (milliwatts): 15
Wavelength (nanometers): 650–670

Aviso de láser
Esta impresora se ha certificado en EE.UU. cumpliendo con los requisitos de DHHS 21 CFR, capítulo I,
subcapítulo J para los productos láser de Clase I (1) y en otros países está certificada como un producto láser
de Clase I de acuerdo con los requisitos de IEC 60825-1:2014, EN 60825-1:2014+A11:2021 y EN 50689:2021.
Los productos láser de Clase I no se consideran peligrosos. El sistema láser y la impresora se han diseñado
para que el ser humano no acceda nunca a las radiaciones láser por encima del nivel de Clase I durante su
uso normal, ni en tareas de mantenimiento o intervenciones de servicio técnico prescritas. El conjunto de
cabezal de impresión de la impresora no se puede reparar y contiene un láser con las siguientes
especificaciones:
Class: IIIb (3b) AlGaInP
Nominal output power (milliwatts): 15

Notices, conventions, and safety information

11
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Wavelength (nanometers): 650–670

Laser-Hinweis
Der Drucker wurde in den USA zertifiziert und entspricht den Anforderungen der Vorschriften DHHS 21 CFR
Kapitel I, Unterkapitel J für Laserprodukte der Klasse I (1), andernorts ist er als Verbraucher-Laserprodukt der
Klasse 1 zertifiziert, das den Anforderungen von IEC 60825-1 entspricht:2014, EN 60825-1:2014+A11:2021 und
EN 50689:2021.
Laserprodukte der Klasse I werden nicht als gefährlich betrachtet. Das Lasersystem und der Drucker sind so
konstruiert, dass unter normalen Betriebsbedingungen, bei der Wartung durch den Benutzer oder bei den
vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt sind, die die Werte für
Klasse I überschreitet. Der Drucker verfügt über eine Druckkopfeinheit, die nicht gewartet werden kann und
mit einem Laser mit den folgenden Spezifikationen ausgestattet ist:
Class: IIIb (3b) AlGaInP
Nominal output power (milliwatts): 15
Wavelength (nanometers): 650–670

Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

Conventions
Remarque : Une Remarque fournit des informations pouvant vous être utiles.
Avertissement : Un Avertissement signale un danger susceptible d'endommager le logiciel ou le matériel.
ATTENTION : La mention Attention vous signale un risque de blessure corporelle.
Il existe différentes mises en garde :
ATTENTION—RISQUE DE BLESSURE : Signale un risque de blessure.

Notices, conventions, and safety information

12
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ATTENTION—RISQUE D'ELECTROCUTION : Signale un risque d'électrocution.

ATTENTION—SURFACE CHAUDE : Signale un risque de brûlure de contact.

ATTENTION—RISQUE DE BASCULEMENT : Signale un risque d'écrasement.

ATTENTION : RISQUE DE PINCEMENT : Signale un risque de pincement entre des pièces mobiles.

Convenciones
Nota: Las notas señalan información que puede serle útil.
Aviso: Las advertencias indican algo que podría dañar el software o el hardware del producto.
PRECAUCIÓN: Las precauciones indican una situación de posible peligro que puede implicar lesiones para el
usuario.
Estos son los tipos de avisos de precaución que existen:
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: Indica que existe riesgo de lesiones.

PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Indica que existe riesgo de descarga

eléctrica.
PRECAUCIÓN: SUPERFICIE CALIENTE: Indica que existe riesgo de sufrir quemaduras por contacto.

PRECAUCIÓN: RIESGO DE CAÍDA: Indica que existe peligro de aplastamiento.

PRECAUCIÓN: PELIGRO DE ATRAPAMIENTO: Existe riesgo de atrapamiento entre las piezas en

movimiento.

Konventionen
Hinweis: Ein Hinweis enthält nützliche Informationen.
Warnung: Durch eine Warnung werden Sie auf einen Umstand hingewiesen, durch den die Produkthardware
oder -software beschädigt werden könnte.
VORSICHT: Vorsicht weist auf eine mögliche gefährliche Situation hin, die ein Verletzungsrisiko birgt.
Verschiedene Vorsichtshinweise:
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Weist auf ein Verletzungsrisiko hin.

VORSICHT – STROMSCHLAGGEFAHR: Weist auf das Risiko eines elektrischen Schlags hin.

VORSICHT – HEISSE OBERFLÄCHE: Weist auf das Risiko von Verbrennungen bei Berührung hin.

VORSICHT – KIPPGEFAHR: Weist auf Quetschgefahr hin.

VORSICHT – QUETSCHGEFAHR: Weist auf das Risiko hin, zwischen beweglichen Komponenten
eingequetscht zu werden.

Notices, conventions, and safety information

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Safety information
• The safety of this product is based on testing and approvals of the original design and specific components.
The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
• There may be an increased risk of electrical shock and personal injury during disassembly and servicing of
this product. Professional service personnel should understand this risk and take necessary precautions.
CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger from
hazardous voltage in the area of the product where you are working. Unplug the product before you
begin, or use caution if the product must receive power in order to perform the task.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge,
disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the
manufacturer's instructions and local regulations.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power
strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can
be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.

Consignes de sécurité
• La sécurité de ce produit est basée sur des tests et certifications de sa conception d'origine et de ses
composants spécifiques. Le fabricant décline toute responsabilité en cas d'utilisation de pièces de rechange
non autorisées.
• Les informations de maintenance de ce produit sont destinées à des professionnels qualifiés et ne sont pas
conçues pour être utilisées par d'autres personnes.
• Il existe un risque potentiel de choc électrique et de blessures lors du démontage et de la maintenance de
ce produit. Le personnel professionnel de maintenance doit comprendre les risques et prendre les
précautions nécessaires.
ATTENTION—RISQUE D'ELECTROCUTION : Ce symbole indique un danger lié à des niveaux de
tension dangereux dans la zone du produit à manipuler. Débranchez le produit avant de commencer,
ou agissez avec prudence si le produit doit être alimenté pour effectuer l'opération.

Notices, conventions, and safety information

14
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ATTENTION—RISQUE DE BLESSURE : La batterie lithium de ce produit n'est pas destinée à être

remplacée. Si vous ne respectez pas les instructions de remplacement de la batterie, vous risquez
de provoquer une explosion. Ne rechargez pas, ne désassemblez pas et ne brûlez pas la batterie au
lithium. Mettez les batteries lithium usagées au rebut selon les instructions du fabricant et les
réglementations locales.
ATTENTION—RISQUE DE BLESSURE : Pour éviter tout risque d'électrocution ou d'incendie,
branchez le câble d'alimentation directement à une prise électrique répondant aux exigences
requises et correctement mise à la terre, proche du produit et facile d'accès.
ATTENTION—RISQUE DE BLESSURE : Pour éviter tout risque d'incendie ou d'électrocution, utilisez
uniquement le câble d'alimentation fourni avec ce produit ou un câble de remplacement autorisé par
le fabricant.
ATTENTION—RISQUE DE BLESSURE : Ce produit ne doit pas être utilisé avec des rallonges, des
barres multiprises, des rallonges multiprises ou des périphériques UPS. La capacité de ces types
d'accessoires peut être facilement dépassée par une imprimante laser, d'où un risque de dégâts
matériels, d'incendie ou de performances d'impression amoindries.
ATTENTION—RISQUE DE BLESSURE : Utilisez uniquement un parasurtenseur correctement
raccordé à l'imprimante et au câble d'alimentation fourni avec la machine. L'utilisation de
parasurtenseurs non fabriqués par Lexmark comporte un risque d'incendie et de dégâts matériels, et
peut amoindrir les performances de l'imprimante.
ATTENTION—RISQUE DE BLESSURE : Si votre imprimante pèse plus de 20 kg (44 lb), l'intervention
d'au moins deux personnes est nécessaire pour la soulever sans risque.

Información de seguridad
• La seguridad de este producto se basa en las pruebas y comprobaciones del diseño original y los
componentes específicos. El fabricante no se hace responsable de la seguridad en caso de uso de piezas
de repuesto no autorizadas.
• La información de mantenimiento de este producto se ha preparado para su uso por parte de un profesional
de asistencia técnica y no está diseñada para su uso por parte de otros usuarios.
• Es posible que haya un mayor riesgo de descarga eléctrica y daños personales durante el desmontaje y el
mantenimiento de este producto. El personal de asistencia profesional debe conocer este riesgo y tomar
las precauciones necesarias.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Cuando vea este símbolo en el producto,
existe peligro de tensiones peligrosas en el área del producto en la que está trabajando.
Desconecte el producto antes de empezar o tenga cuidado si el producto debe recibir alimentación
a fin de realizar la tarea.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: La batería de litio de este producto no debe
reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No
recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio usadas según las
instrucciones del fabricante y las normativas locales.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: Para evitar el riesgo de incendio o descarga
eléctrica, conecte el cable de alimentación a una toma de corriente debidamente conectada a tierra
con la potencia adecuada que se encuentre cerca del dispositivo y resulte fácilmente accesible.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: Para evitar el riesgo de incendio o descarga
eléctrica, utilice exclusivamente el cable de alimentación que se suministra junto con este producto
o el repuesto autorizado por el fabricante.

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PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: No utilice este producto con cables alargadores,
regletas de varias tomas, cables alargadores de varias tomas o sistemas de alimentación
ininterrumpida. La potencia de este tipo de accesorios puede sobrecargarse fácilmente si se utiliza
una impresora láser, lo que puede dar lugar a que el rendimiento de la impresora sea bajo, a daños
materiales o a posibles incendios.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: Solo debe usarse con este producto un protector
de sobretensión insertable Lexmark debidamente conectado entre la impresora y el cable de
alimentación que con ella se suministra. El uso de protectores de sobretensión de marcas distintas a
Lexmark puede dar lugar a que el rendimiento de la impresora sea bajo, a daños materiales o a
posibles incendios.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: si el peso de la impresora es superior a 20 kg
(44 lb), pueden ser necesarias dos o más personas para levantarla de forma segura.

Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des Originaldesigns und der spezifischen
Komponenten. Sofern nicht autorisierte Ersatzteile eingesetzt werden, übernimmt der Hersteller keinerlei
Verantwortung in Bezug auf die Sicherheit dieses Produkts.
• Die Wartungsinformationen für dieses Produkt wurden für ausgebildete Servicemitarbeiter
zusammengestellt und dürfen nicht von anderen verwendet werden.
• Möglicherweise besteht bei der Demontage und Wartung dieses Produkts eine erhöhte Stromschlag- und
Verletzungsgefahr. Ausgebildete Servicemitarbeiter sollten sich dieser Gefahr bewusst sein und die
notwendigen Vorsichtsmaßnahmen ergreifen.
VORSICHT – STROMSCHLAGGEFAHR: Wenn Sie dieses Symbol sehen, besteht eine Gefahr durch
gefährliche Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das Produkt von
seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor, wenn das Produkt für
die Durchführung der Aufgabe mit Strom versorgt werden muss.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Die Lithiumbatterie in diesem Produkt darf nicht
ausgetauscht werden. Wird eine Lithiumbatterie nicht ordnungsgemäß ausgetauscht, besteht
Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder aufgeladen, auseinander
genommen oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter Lithiumbatterien die
Anweisungen des Herstellers und die örtlichen Bestimmungen.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Um Feuer- und Stromschlaggefahr zu vermeiden,
schließen Sie das Netzkabel direkt an eine ordnungsgemäß geerdete Steckdose an, die sich in der
Nähe des Geräts befindet und leicht zugänglich ist.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Um das Risiko eines Feuers oder elektrischen
Schlags zu vermeiden, verwenden Sie ausschließlich das diesem Produkt beiliegende Netzkabel
bzw. ein durch den Hersteller zugelassenes Ersatzkabel.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Verwenden Sie das Produkt nicht mit
Verlängerungskabeln, Mehrfachsteckdosen, Mehrfachverlängerungen oder Geräten für
unterbrechungsfreie Stromversorgung. Die Belastbarkeit solcher Zubehörteile kann durch
Laserdrucker schnell überschritten werden, was zu Brandgefahr, Beschädigung von Eigentum oder
einer eingeschränkten Druckerleistung führen kann.

Notices, conventions, and safety information

16
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VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Mit diesem Produkt darf nur ein Lexmark Inline
Surge Protector verwendet werden, der vorschriftsgemäß zwischen dem Drucker und dem
mitgelieferten Netzkabel angeschlossen ist. Die Verwendung von nicht von Lexmark stammenden
Überspannungsschutzgeräten kann zu Brandgefahr, Beschädigung von Eigentum oder einer
eingeschränkten Druckerleistung führen.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Wenn der Drucker mehr als 20 kg wiegt, sind
zum sicheren Anheben mindestens zwei Personen notwendig.

Notices, conventions, and safety information

17
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18
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Descriptions in page 19 to 20 are not applicable to this model.

Therefore it was deleted.

19
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20
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General information
Printer model configurations
MX-B468P printer is network‑capable, laser printer. The printer supports monochrome printing and is
embedded with home screen solutions and applications. All information in this service manual pertains to all
models unless explicitly noted.
The printers are available in the following models:

Model Configurations Machine type/model number

MX-B468P Monochrome with 2.8-inch touch-screen display, 4602-48H
duplex print, networking, intelligent storage drive (ISD)
support, optional tray support, wireless module support

Finding the printer serial number

1 Open door A.

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2 Locate the serial number.

Selecting paper

Paper guidelines
Use the appropriate paper to prevent jams and help ensure trouble‑free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
For more information, see the Paper and Specialty Media Guide.

Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these factors before printing on
them.

Weight
Trays can feed paper of varying weights. Paper lighter than 60 g/m2 (16 lb) may not be stiff enough to feed
properly, and may cause jams. For more information, see the “Supported paper weights” topic.

Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause
feeding problems.

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Smoothness
Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50
Sheffield points.

Moisture content
The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly.
Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its
performance.
Before printing, store paper in its original wrapper for 24 to 48 hours. The environment in which the paper is
stored must be the same as the printer . Extend the time several days if the storage or transportation
environment is very different from the printer environment. Thick paper may also require a longer conditioning
period.

Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long which runs the
length of the paper, or grain short which runs the width of the paper. For recommended grain direction, see the
“Supported paper weights” topic.

Fiber content
Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content
provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print
quality. Paper containing fibers such as cotton can negatively affect paper handling.

Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers that are used to make copies without carbon paper. They are also known as
carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper.
• Preprinted papers with chemicals that may contaminate the printer.
• Preprinted papers that can be affected by the temperature in the printer fuser.
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm
(±0.09 in.). For example, optical character recognition (OCR) forms.
Sometimes, registration can be adjusted with a software app to print successfully on these forms.
• Coated papers (erasable bond), synthetic papers, or thermal papers.
• Rough‑edged, rough or heavily textured surface papers, or curled papers.
• Recycled papers that fail EN12281:2002 (European).
• Paper weighing less than 60 g/m2 (16 lb).
• Multiple‑part forms or documents.

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Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
• Extend the time several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.

Selecting preprinted forms and letterhead

• Use grain long paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
action determines whether the ink in the preprinted form or letterhead affects print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer. For more information,
see the Paper and Specialty Media Guide.

Supported paper sizes

Paper size Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided
550‑sheet tray 550‑sheet tray printing
A4
210 x 297 mm
(8.27 x 11.7 in.)
A5 Portrait (SEF) X
148 x 210 mm
(5.83 x 8.27 in.)
1 The default support is short‑edge feed.
2 Supported only in the MS639 printer model.
3When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the
application.
4 Paper must at least be 210 mm (8.27 in.) wide and 279.4 mm (11 in.) long for two‑sided printing.

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Paper size Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided

550‑sheet tray 550‑sheet tray printing
A5 Landscape (LEF)1 2
X
210 x 148 mm
(8.27 x 5.83 in.)
A62 X
105 x 148 mm
(4.13 x 5.83 in.)
JIS B5 X
182 x 257 mm
(7.17 x 10.1 in.)
Oficio (Mexico)
216 x 340 mm
(8.5 x 13.4 in.)
Hagaki X X X
100 x 148 mm
(3.93 x 5.83 in.)
Statement X
139.7 x 215.9 mm
(5.5 x 8.5 in.)
Executive X
184.2 x 266.7 mm
(7.25 x 10.5 in.)
Letter
215.9 x 279.4 mm
(8.5 x 11 in.)
Legal
215.9 x 355.6 mm
(8.5 x 14 in.)
Folio
215.9 x 330.2 mm
(8.5 x 13 in.)
Universal3 X 4
105 x 148 mm to 215.9 x
359.92 mm
(4.13 x 5.83 in. to 8.5 x 14.17 in.)
1 The default support is short‑edge feed.
2 Supported only in the MS639 printer model.
3When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the
application.
4 Paper must at least be 210 mm (8.27 in.) wide and 279.4 mm (11 in.) long for two‑sided printing.

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Paper size Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided

550‑sheet tray 550‑sheet tray printing
Universal3 X X X
76.2 x 127 mm to 215.9 x
359.92 mm
(3 x 5.83 in. to 8.5 x 14.17 in.)
Universal3 X X X X
25.4 x 25.4 mm to 215.9 x
355.6 mm
(1 x 1 in. to 8.5 x 14 in.)
7 3/4 Envelope X X X
98.4 x 190.5 mm
(3.875 x 7.5 in.)
9 Envelope X X X
98.4 x 225.4 mm
(3.875 x 8.9 in.)
10 Envelope X X X
104.8 x 241.3 mm
(4.12 x 9.5 in.)
DL Envelope X X X
110 x 220 mm
(4.33 x 8.66 in.)
C5 Envelope X X X
162 x 229 mm
(6.38 x 9.01 in.)
B5 Envelope X X X
176 x 250 mm
(6.93 x 9.84 in.)
Other Envelope X X X
76.2 x 127 mm to 215.9 x
359.92 mm
(3 x 5.83 in. to 8.5 x 14.17 in.)
1 The default support is short‑edge feed.
2 Supported only in the MS639 printer model.
3When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the
application.
4 Paper must at least be 210 mm (8.27 in.) wide and 279.4 mm (11 in.) long for two‑sided printing.

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Supported paper types

Paper type Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided printing
550‑sheet tray 550‑sheet tray
Plain paper

Card stock X X X

Recycled

Paper labels* X

Bond

Letterhead

Preprinted

Colored Paper

Light Paper

Heavy Paper

Rough/Cotton

Envelope X X X

Rough envelope X X X

* One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or
two‑sided labels are not supported.

Supported paper weights

Standard 250‑ or 550‑sheet tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Two‑sided printing*
60–120 g/m2 60–120 g/m2 60–216 g/m2 60–120 g/m2
(16–32 lb. bond) (16–32 lb. bond) (16–58 lb. bond) (16–24 lb. bond)
* Does not support card stock, labels, or envelopes.

Tools required for service

• Flat-blade screwdrivers, various sizes
• #1 Phillips screwdriver, magnetic

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• #2 Phillips screwdriver, magnetic

• #2 Phillips screwdriver, magnetic short-blade
• Torx screwdriver (T20 head)
• Needle‑nose pliers
• Diagonal side cutters
• Spring hook
• Feeler gauges
• Analog or digital multimeter
• 3‑mm ball hex wrench
• Toner vacuum
• Flashlight

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Diagnostics and troubleshooting

Troubleshooting precautions
CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger from
hazardous voltage in the area of the product where you are working. Unplug the product before you
begin, or use caution if the product must receive power in order to perform the task.
CAUTION—SHOCK HAZARD: This product uses an electronic power switch. It does not physically
disconnect the input AC voltage. To avoid the risk of electrical shock, always remove the power cord
from the printer when removal of the input AC voltage is required.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock while troubleshooting with covers
removed or doors open, do not touch the exposed wires or circuits while the printer is connected to an
electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to the printer,
remove the power cord from the electrical outlet and disconnect all connections to any external devices
before you connect or disconnect any cable, electronic board, or assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Précautions de dépannage
ATTENTION—RISQUE D'ELECTROCUTION : Ce symbole indique un danger lié à des niveaux de
tension dangereux dans la zone du produit à manipuler. Débranchez le produit avant de commencer, ou
agissez avec prudence si le produit doit être alimenté pour effectuer l'opération.
ATTENTION—RISQUE D'ELECTROCUTION : Ce produit utilise un commutateur d'alimentation
électronique. Il ne déconnecte pas physiquement la tension d'alimentation CA. Pour éviter tout risque
d'électrocution, débranchez toujours le cordon d'alimentation de l'imprimante lorsque vous devez
déconnecter la tension d'alimentation CA.
ATTENTION—RISQUE D'ELECTROCUTION : Pour éviter tout risque d'électrocution lors du dépannage
de l'imprimante avec les capots retirés ou les portes ouvertes, prenez garde de ne pas toucher les fils
ou circuits dénudés si l'imprimante est connectée à une prise électrique.
ATTENTION—RISQUE D'ELECTROCUTION : Pour éviter tout risque d'électrocution et éviter
d'endommager l'imprimante, débranchez le cordon d'alimentation de la prise électrique et déconnectez
toute connexion à tout périphérique externe avant de brancher ou débrancher des câbles ou circuits et
assemblages électroniques.
ATTENTION—SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour réduire le
risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher.
ATTENTION : RISQUE DE PINCEMENT : Pour éviter tout risque de blessure par pincement, agissez
avec précaution au niveau des zones signalées par cette étiquette. Les blessures par pincement
peuvent se produire autour des pièces mobiles telles que les engrenages, portes, tiroirs et capots.

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29
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Precauciones durante la solución de problemas

PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Cuando vea este símbolo en el producto,
existe peligro de tensiones peligrosas en el área del producto en la que está trabajando. Desconecte el
producto antes de empezar o tenga cuidado si el producto debe recibir alimentación a fin de realizar la
tarea.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Este producto utiliza un interruptor de
corriente electrónico. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de
descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea necesario
retirar la entrada de voltaje de CA.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Para evitar el riesgo de descarga eléctrica al
solucionar problemas sin las cubiertas o con las puertas abiertas, no toque los cables ni los circuitos
expuestos mientras la impresora está conectada a una toma de corriente.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Para evitar el riesgo de descargas eléctricas y
daños en la impresora, retire el cable de alimentación de la toma eléctrica y desconecte todas las
conexiones a dispositivos externos antes de conectar o desconectar cualquier cable, placa electrónica
o conjunto.
PRECAUCIÓN: SUPERFICIE CALIENTE: El interior de la impresora podría estar caliente. Para evitar el
riesgo de heridas producidas por el contacto con un componente caliente, deje que la superficie se
enfríe antes de tocarlo.
PRECAUCIÓN: PELIGRO DE ATRAPAMIENTO: Para evitar el riesgo de lesión por atrapamiento, preste
atención en las áreas marcadas con esta etiqueta. Las lesiones por atrapamiento se pueden producir en
torno a partes móviles, tales como engranajes, puertas, bandejas y cubiertas.

Vorsichtsmaßnahmen bei der Fehlerbehebung

VORSICHT – STROMSCHLAGGEFAHR: Wenn Sie dieses Symbol sehen, besteht eine Gefahr durch
gefährliche Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das Produkt von
seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor, wenn das Produkt für die
Durchführung der Aufgabe mit Strom versorgt werden muss.
VORSICHT – STROMSCHLAGGEFAHR: Dieses Produkt verwendet einen elektronischen
Leistungsschalter. Er trennt die Eingangswechselspannung nicht physikalisch. Um das Risiko eines
elektrischen Schlags zu vermeiden, ziehen Sie stets das Netzkabel vom Drucker ab, wenn eine
Abtrennung der Eingangswechselspannung erforderlich ist.
VORSICHT – STROMSCHLAGGEFAHR: Um die Gefahr eines Stromschlags während der
Fehlerbehebung bei entfernten Abdeckungen oder offenen Klappen zu vermeiden, berühren Sie die
freiliegenden Drähte oder Stromkreise nicht, wenn der Drucker an eine Steckdose angeschlossen ist.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags und Schäden am
Drucker zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose und trennen Sie alle Verbindungen
zu jeglichen externen Geräten, bevor Sie Kabel, Elektronikplatinen oder Baugruppen einstecken oder
abziehen.
VORSICHT – HEISSE OBERFLÄCHE: Das Innere des Druckers kann sehr heiß sein. Vermeiden Sie
Verletzungen, indem Sie heiße Komponenten stets abkühlen lassen, bevor Sie ihre Oberfläche
berühren.

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VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in

Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können im
Bereich von beweglichen Komponenten auftreten, wie z. B. Zahnrädern, Klappen, Fächern und
Abdeckungen.

Troubleshooting overview

Performing the initial troubleshooting check

Before you start the troubleshooting procedures, perform the following checks:

• Use genuine Lexmark supplies and parts for the best results. Third-party supplies or parts may affect the
performance, reliability, or life of the printer and its imaging components.

• With the power cord unplugged from the electrical outlet, check that the cord is free from the breakage,
short circuits, disconnected wires, or incorrect connections.

• Make sure the printer is properly grounded. Check the power cord ground terminal.
• Make sure the power supply line voltage is within 10% of the rated line voltage.
• Make sure the machine is securely installed on a level surface in a well‑ventilated area.
• Make sure the room temperature is between 16 and 32°C (60 and 90°F) and that the relative humidity is
between 20 and 80%.

• Avoid sites generating ammonia gas, high temperature, high humidity (near water faucets, kettles,
humidifiers), cold spaces, near open flames, and dusty areas.

• Avoid sites exposed to direct sunlight.

• Make sure the paper is the recommended paper for this printer.
• Make a trial print with paper from a newly opened package, and check the result.

Power‑on Reset (POR) sequence

When you turn on the printer, it performs a POR sequence.
Check for correct POR functioning of the base printer by observing the following:
1 The control panel indicator light turns on.
2 The control panel display turns on.
3 A splash screen appears on the display.
4 The cooling fan turns on.
5 The fuser heater turns on.
Note: The fuser takes longer to warm up from a cold start than from a warm start.
6 The main drive motor turns on.

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7 The EP drive drives the developer shaft located in the imaging unit.
8 The exit rollers turn.
9 The control panel indicator light blinks.
10 Ready appears on the display.

Using Safe Mode

Safe Mode lets the printer continue to operate in a special limited mode in which it attempts to continue offering
as much functionality as possible despite known issues.
Warning—Potential Damage: Safe Mode is intended as a short‑term workaround and should be used only in
the case of a non‑critical error when a print job must be completed before service can be arranged to repair
the printer. The printer must be returned to standard operating mode before diagnostics can be run or
full‑function printing can continue.
You can enter Safe Mode in one of the following ways:

• Enable Safe Mode from the Configuration menu, and then POR the printer.
• Press the Stop and Back keys, and then POR the printer.
Return the printer to standard operating mode to service the printer and return to full‑function printing.

Safe Mode print behavior

The following table outlines the behavior for this printer model while in Safe Mode:
Safe Mode engine features Engine behavior Control panel behavior
Simplex printing only Will report that no duplexer is installed. Duplex print option will not be
selectable.
Ignore duplex sensor
Ignore bin full sensor Bin full messages will not be reported. Bin full messages will not occur.
Print at narrow media operating Pages will be printed slower. N/A
point
Ignore narrow media sensor Narrow media will print without N/A
restrictions.
Ignore all input options Will report that only Tray 1 is installed. Only Tray 1 and the MPF will be
selectable.
Ignore all output options Will not report any installed finishing Finishing options will not be
options. selectable.
Use large interpage gaps Pages will have large interpage gaps. N/A

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Replace cartridge, printer region mismatch

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.

Printer and toner cartridge regions

Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada), Australia, New Zealand 1
European Economic Area, Iceland, Liechtenstein, and Norway 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Invalid region 9

Note: To find the region settings of the printer and toner cartridge, print the print quality test pages.
From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.

Non‑Sharp supply
The printer has detected a non‑Sharp supply or part installed in the printer.
Your Sharp printer is designed to function best with genuine Sharp supplies and parts. Use of third-party
supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Sharp supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Sharp printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, touch and hold the error message on the display using two fingers for 15 seconds. When a
confirmation dialog box appears, touch Continue.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Sharp supply or part. For more information, see “Using genuine Lexmark parts and
supplies” on page 90.
If the printer does not print after clearing the error message, then reset the supply usage counter.
1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage
And Counters.
2 Select the part or supply that you want to reset, and then touch Start.

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3 Read the warning message, and then touch Continue.

4 Using two fingers, touch the display for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the supply item to the place of
purchase.

Securing the printer

Resetting the printer without admin credentials

Notes:
• Resetting the printer or replacing the controller board deletes all security settings.
• Before changing the security settings, ask permission from your administrator.
1 Perform an Out of Service Erase to reset the printer to factory defaults without using admin credentials. For
more information, see “Erasing printer memory” on page 36.
Warning—Potential Damage: This method makes the device vulnerable to hacking because it allows the
creation of an admin account afterwards. By default, newer firmware versions restrict Out of Service
Erase to admin users only, making the printer more secure and remembering the admin password more
important.
2 If Out of Service Erase is unavailable, then use the security reset jumper to reset the printer to factory
defaults. For more information, see “Using the security reset jumper” on page 34.
3 If the effect of the jumper reset is disabled, then replace the controller board. For more information, see
“Controller board removal” on page 183.

Using the security reset jumper

The security reset jumper is on the controller board. It can be used if the admin password is lost or forgotten,
and Out of Service Erase is not available.

Notes:
• To enable the effect of the security reset jumper, from the home screen navigate to: Security >
Miscellaneous > Security Reset Jumper > Enable “Guest” Access.
• To disable the effect of the jumper, select No Effect from the Security Reset Jumper section in the
Security menu. If the password is forgotten or lost, perform an Out of Service Erase or replace the
controller board. See “Resetting the printer without admin credentials” on page 34 or “Controller
board removal” on page 183.
1 Turn off the printer.
2 Remove the controller board shield.

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3 Locate the security jumper (A) on the controller board.

4 Move the jumper to cover the middle and exposed prongs.

Note: The movement of the jumper triggers the reset, not the jumper position.
5 Attach the controller board shield.
6 Turn on the printer.

Notes:
• The security framework remains in place after the reset. Public permissions are reset to default and now
include Out of Service Erase as an option.
• If LDAP is used to authenticate the copy function in MFPs, then the LDAP configuration and copy
function are no longer protected.
• If Enable Audit is activated in the Security Audit Log, then the printer logs a message each time the
jumper is reset.
• Physical access to the printer is required to use the jumper, making it more secure against hacking. To
prevent tampering of the jumper, secure the controller board cage with a Kensington lock.

Data security notice

Identifying printer memory
• Volatile memory—The printer uses standard random access memory (RAM) to buffer user data temporarily
during simple print and copy jobs.
• Nonvolatile memory—The printer may use two forms of nonvolatile memory: EEPROM and NAND (flash
memory). Both types are used to store the operating system, printer settings, network information, scanner
and bookmark settings, and embedded solutions.
• Hard disk memory—Some printers have a hard disk drive installed. The hard disk is designed for printer-
specific functionality and cannot be used for long‑term storage of data that is not print-related. The hard
disk does not let users extract information, create folders, create disk or network file shares, or transfer FTP
information directly from a client device. The hard disk can retain buffered user data from complex print
jobs, form data, and font data.

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The following parts can store memory:

• Engine board
• User interface controller card (UICC)
• Controller board
• Optional hard disks
Note: The printer engine board and controller board contain NVRAM.

Erasing printer memory

To erase volatile memory, turn off the printer.
To erase nonvolatile memory, do the following:
1 From the control panel, navigate to Settings > Device > Maintenance > Out of Service Erase > Sanitize all
information on nonvolatile memory.
2 Select Sanitize all information on nonvolatile memory, and then select ERASE.
3 Follow the instructions on the screen.
To erase hard disk memory, do the following:
1 From the control panel, navigate to Settings > Device > Maintenance > Out of Service Erase > Sanitize all
information on hard disk.
2 Select Sanitize all information on hard disk, and then select ERASE.
3 Follow the instructions on the screen.
Note: This process can take from several minutes to more than an hour, making the printer unavailable for
other tasks.
If a hard disk is replaced, then do the following:
1 Remove the hard disk, and then return it to the customer.
2 Request the customer to sign the Customer Retention form.
Note: You can get printed copies of the form from your Lexmark partner manager.
3 Take a photo of the signed form, and then upload it to the Service Request debrief tool.
4 Fax or e-mail the signed form to the number or e-mail address shown at the bottom of the form.

Fixing print quality issues

Initial print quality check

Before troubleshooting print problems, do the following:

• Make sure that the printer is in an area that follows the recommended operating environment and power
requirement specifications.

• Check the status of the supplies. Replace supplies that are low or empty.

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• Load 20–21‐lb bond (75–80 g/m2) plain letter or A4 paper. Make sure that the paper guides are properly
set and locked. From the home screen, set the paper size and type to match the paper loaded in the tray.

• From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
• Print and keep the Menu Settings Page. The original page is used to restore the custom settings if
necessary. From the home screen, touch Settings > Reports > Menu Settings Page.

• On the printed Menu Settings Page, check if the print resolution is set to 1200 IQ and the toner darkness
is set to 8.

• Check the toner cartridge for damage, and replace if necessary.

• Make sure that the correct print driver is installed. If the wrong print driver is installed, then incorrect
characters could print and the copy may not fit the page correctly.

• Make sure that the paper loaded is from a fresh package. Paper absorbs moisture due to high humidity.
Store paper in its original wrapper until you use it.

Gray background or toner fog

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Restart the printer.
2 From the home screen, do the following:
• Increase the toner darkness in the Quality menu. Touch Settings > Print > Quality.
Note: 8 is the factory default setting.
• Set the paper type, texture, and weight in the Paper menu to match the paper loaded. Touch Settings
> Paper.
3 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.

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4 Check for any packing material left on the imaging unit, including the red plastic separator plastic (A).

Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.
5 Check the charge roller contact (B) on the right side of the imaging unit for damage and contamination.

6 Make sure that the connections between the controller board and the power supply are properly
connected.
7 Check the photoconductor charge contact (C) on the right side of the printer frame for contamination.

Note: Poor electrical contact to the photoconductor is the most likely source of a full‑page
background defect.
8 Check if the photoconductor charge contact is bent, damaged, or not in proper contact with the imaging
unit.

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Blank pages

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Check the imaging unit for the following:
a Residual packing material
b Damage and improper installation
3 Firmly shake the imaging unit to redistribute the toner, and then reinstall it.
4 With the imaging unit removed, do the following to check if the coupler is stuck.
a While slowly closing the door, observe if the coupler moves inward.

b While slowly opening the door, observe if the coupler moves outward.

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If the couple is stuck, then reach inside the printer and manually reposition the coupler as shown.

5 Check if the imaging unit contact (A) is bent, damaged, or not in proper contact with the imaging unit.

6 Make sure that the connections between the controller board and power supply are properly
connected.
7 Check the transfer roller for the following:
a Improper installation
b Contamination and damage
c Damage on the transfer roller left contact spring in the transfer roller left arm
For more information, see “Transfer roller removal” on page 195.
8 Check the coupler for signs of damage. The coupler is on the main drive motor.
• Coupler in good condition

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• Coupler in bad condition

For more information, see “Main drive gearbox removal” on page 166.
9 Make sure that the connections on the controller board and printhead are properly connected.
10 Check the printhead for damage and improper installation. For more information, see “Printhead
removal” on page 238.

Print is too dark

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Restart the printer.
3 From the home screen, do the following:
• Decrease the toner darkness. Touch Settings > Print > Quality > Toner Darkness.
Note: 8 is the factory default setting.
• Set the paper type, texture, and weight in the Paper menu to match the paper loaded. Touch Settings
> Paper.
• Depending on the operating system, specify the paper type from Printing Preferences or Print
dialog.

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4 Check if the imaging unit contacts (A) are bent, damaged, or not in proper contact with the imaging
unit.

5 Make sure that the connections between the controller board and the power supply are properly
connected.
6 Check the power supply for damage and improper installation. For more information, see “Power
supply removal” on page 204.

Print is too light

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Restart the printer.
3 From the home screen, do the following:
• Increase the toner darkness. Touch Settings > Paper > Quality > Toner Darkness.
Note: 8 is the factory default setting.
• Set the paper type, texture, and weight in the Paper menu to match the paper loaded. Touch Settings
> Paper.
4 Push either side of the transfer roller to check if it depresses and bounces back into place.
If the transfer roller does not depress and bounce back into place, then reinstall it by doing the following:
a Pull up the blue gear on the transfer roller.
b Pull out the blue gear from the right side to the left.
For more information, see “Transfer roller removal” on page 195.

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5 Check the imaging unit for the following:

a Damage to the shutter
Note: The shutter opens to receive toner from the toner cartridge.
b Status of the imaging unit
1 From the home screen, touch Status/supplies.
2 Touch View Supplies.
c Damage, contamination, and improper installation
6 Firmly shake the imaging unit to redistribute the toner, and then reinstall it.
7 Clean the printhead lens. For more information, see “Cleaning the printhead mirror” on page 260.
8 Check the power supply for damage, contamination, and improper installation. For more information,
see “Power supply removal” on page 204.
9 Make sure that the connections between the controller board and the cartridge gearbox are properly
connected.
10 Check the cartridge gearbox for damage and improper installation. For more information, see
“Cartridge gearbox removal” on page 172.
11 Check the controller board for damage, contamination, and improper installation. For more information,
see “Controller board removal” on page 183.

Paper curl

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Make sure that the guides in the tray are in the correct position for the paper loaded.
3 From the home screen, do the following:
a Set the paper size, type, and weight in the Paper menu to match the paper loaded. Touch Settings
> Paper.
b Depending on the operating system, specify the paper size from Printing Preferences or Print dialog.

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Folded or wrinkled paper

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Check if the toner cartridge is compatible with the imaging unit.
3 Make sure that the fuser entry guide is free of waste toner and dust.
Warning—Potential Damage: Clean the fuser entry guide with a toner vacuum and cloth. Do not use
compressed air.
4 Check if the fuser has reached end of life.

Solid black pages

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Check for any packing material left on the imaging unit, including the red plastic separator (A).

Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.

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3 Check the charge roller contact (B) on the right side of the imaging unit for damage and contamination.

4 Check if the imaging unit contact (C) is contaminated, broken, or bent out of proper position.

5 Check the high voltage metal contacts on the imaging unit for damage.
6 Make sure that the connections between the controller board and the power supply are properly
connected.

Repeating defects

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any
of the following:
• 97 mm (3.82 in.)
• 47 mm (1.85 in.)
• 38 mm (1.5 in.)

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If the distance between the repeating defects is equal to the listed measurements, then check the
imaging unit for damage, contamination, and improper installation.
2 Check if the distance between the repeating defects is equal to 3.15 inches (85 mm).
If the distance between the repeating defects is equal to 3.15 inches (85 mm), then check the fuser for
damage, contamination, and improper installation. For more information, see “Fuser removal” on
page 232.
3 Check the transfer roller for damage, contamination, and improper installation. For more information,
see “Transfer roller removal” on page 195.

Skewed print

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Make sure that the guides in the tray are in the correct position for the paper loaded.
2 Check the tray pick roller or MPF pick roller for wear, damage, and contamination. For more information,
see “Pick roller removal” on page 214“MPF pick roller and separator pad removal” on page 198.
3 Do a print test. Enter the Diagnostics menu, and then touch PRINT TESTS > Tray [x].
Note: [x] refers to the tray where the skewed prints are printed come from.
4 Adjust the margins. Enter the Diagnostics menu, and then touch REGISTRATION.
5 Perform the paper skew adjustment. See “Printhead adjustment” on page 163.

Streaked vertical lines appear on prints

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Check the imaging unit for damage, contamination, and improper installation.

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3 Check the fuser for the following:

a Damage, contamination and improper installation
b Debris on the rollers and belts

Horizontal light bands

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Restart the printer.
3 Check the imaging unit contact block (A), including the white and red wires, for damage and improper
installation.

4 Check the power supply for damage, contamination, and improper installation. For more information,
see “Power supply removal” on page 204.

Vertical light bands

Note: Before doing this print quality check, see “Initial print quality check” on page 36.

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1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, refer the users to their supplier.
2 Check the printhead for the following:
a Clean the printhead lens. See “Cleaning the printhead mirror” on page 260.
Note: This step applies only to printer models that are installed with a galvo printhead. To
determine whether the printhead is galvo, check the serial number of the printer. The sixth digit
character must be in the 0–9 or B–N range. For example: 4514 20HH 007CR.
b Check for damage, contamination, and improper installation. For more information, see the
“Printhead removal” on page 238.
3 Check the imaging unit for damage, contamination, and improper installation.

Vertical dark bands

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Check the imaging unit for damage, contamination, and improper installation.
3 Check for any packing material left on the imaging unit, including the red plastic separator (A).

Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.
4 Make sure to block the bright light from entering the right side of the printer.
Note: In cases where the printer cannot be moved or relocated, add a cover to the fan inlet vent to
block the light from entering the printer, or contact the next level of support.

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Vertical dark streaks with print missing

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Check for any packing material left on the imaging unit, including the red plastic separator (A).

Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.
3 Check the charge roller contact (B) on the right side of the imaging unit for damage and contamination.

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4 Check if the imaging unit contacts (C) are contaminated or bent out of proper position.

5 Check the imaging unit for damage, contamination, and improper installation.
6 Make sure that the connections between the controller board and the power supply are properly
connected.
7 Check the power supply for damage, contamination, and improper installation. For more information,
see “Power supply removal” on page 204.

White streaks and voided areas

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, do not replace the imaging unit. Refer the
users to their supplier.
2 From the home screen, do the following:
• Set the paper type and weight in the Paper menu to match the paper loaded. Touch Settings >
Paper.
• Update the firmware to the latest version available.
• Enter the Diagnostics menu, and then change the EngSetting 14 value to 48.
Note: You can also change the setting through a bundle file or NPA command.
• Set the Quiet Mode to Off. Touch Settings > Device > Maintenance > Configuration Menu.
• Review the Event Log Summary sheets and check if either error code 31.46 or 31.66 occurred for
the imaging unit. If they did, check if they also occurred for the toner cartridge.

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3 Check the shutter tab (A) on the toner cartridge for signs of damage.

4 Check if the imaging unit contacts (B) are contaminated or bent out of proper position.

5 Check the toner cartridge and imaging unit for damage, contamination, and improper installation.
6 Make sure that the connections between the controller board and the power supply are properly
connected.
7 Check the power supply for damage, contamination, and improper installation. For more information,
see “Power supply removal” on page 204.
8 Clean the printhead lens. For more information, see “Cleaning the printhead mirror” on page 260.
Note: This is step applies only to printer models that are installed with a galvo printhead. To
determine whether the printhead is galvo, check the serial number of the printer. The sixth digit
character must be in the 0–9 or B–N range. For example: 4514 20HH 007CR.
9 Check the printhead for damage, contamination, and improper installation. For more information, see
“Printhead removal” on page 238.

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Fine lines such as Chinese characters are not printed correctly

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 From the home screen, do the following:
a Touch Settings > Print > Quality > Pixel Boost > Fonts.
b Increase the toner darkness to 7. Touch Settings > Print > Quality > Toner Darkness.
Note: Adjusting the Toner Darkness setting to 7 results in a slightly lighter print.
Note: You may leave the Toner Darkness value at 8 in order to maintain the darkness that you are
used to, but this will result in decreased toner yield.

Text or images cut off

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Check for any packing material left on the imaging unit, including the red plastic separator (A).

Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.

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3 Check the imaging unit contact block (B) for damage and improper installation.

4 Check the imaging unit for damage, contamination, and improper installation.

Compressed images appear on prints

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Make sure that the white photoconductor coupler (A) is firmly connected to the imaging unit and does
not freely rotate.

2 Check the imaging unit for damage, contamination, and improper installation.
3 Check the main drive gearbox for damage, contamination, and improper installation. For more
information, see “Main drive gearbox removal” on page 166.

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Incorrect margins on prints

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Make sure that the guides in the tray are in the correct position for the paper loaded.
2 From the home screen, do the following:
• Set the paper size in the Paper menu to match the paper loaded.
• Change the paper loaded to match the paper size specified in the tray settings.
• Depending on the operating system, specify the paper size from Printing Preferences or Print dialog.
• Adjust the margins as necessary. Enter the Diagnostics menu, and then touch Registration.

Toner rubs off

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 From the home screen, set the paper type, texture, and weight in the Paper menu to match the paper
loaded.
3 Check the fuser for damage, contamination, and improper installation. For more information, see “Fuser
removal” on page 232.
4 Make sure that the connections between the controller board and the power supply are properly
connected.
5 Check the power supply for damage, contamination, and improper installation. For more information,
see “Power supply removal” on page 204.

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Mottled prints or dots

Note: Before doing this print quality check, see “Initial print quality check” on page 36.
1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to their supplier.
2 Check the status of the imaging unit.
a From the home screen, touch Status/supplies.
b Touch View Supplies.
3 Check the imaging unit for damage, contamination, and improper installation.
4 Using an approved toner vaccum cleaner, completely clean the printer, toner cartridge, and imaging
unit of toner contamination.
5 Check the transfer roller for damage, contamination, and improper installation. For more information,
see “Transfer roller removal” on page 195.

Paper jams

Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.

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• Do not slide paper into the tray. Load paper as shown in the illustration.

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

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Jam locations
1 Multipurpose feeder
2 Trays
3 Door A
4 Duplex unit
5 Door B

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200 paper jams

200 paper jam messages

Error code Description Action
200.03 Paper fed from the MPF was detected later See “Sensor (input): Paper failed to arrive from the
than expected or was never detected at the MPF jam service check” on page 59.
sensor (input).
200.04 Paper fed from the MPF cleared the sensor See “Sensor (input): Paper cleared too early from
(input) earlier than expected. the MPF jam service check” on page 60.
200.05 Paper fed from the MPF never cleared the See “Sensor (input): Paper failed to clear from the
sensor (input). MPF jam service check” on page 61.
200.06 Paper fed from the MPF was detected later See “Sensor (input): Paper failed to arrive from the
than expected or was never detected at the MPF jam service check” on page 59.
sensor (input).
200.12 Paper fed from tray 1 was detected earlier than See “Sensor (input): Paper arrived too early or failed
expected at the sensor (input). to arrive jam service check” on page 62.
200.13 Paper fed from tray 1 was detected later than
expected or was never detected at the sensor
(input).
200.14 Paper fed from tray 1 cleared the sensor (input) See “Sensor (input): Paper cleared too early jam
earlier than expected. service check” on page 63.
200.15 Paper fed from tray 1 never cleared the sensor See “Sensor (input): Paper failed to clear jam service
(input). check” on page 63.
200.16 Paper fed from tray 1 was picked but it never See “Tray 1 pick error service check” on page 59.
reached the sensor (input).
200.22 Paper fed from tray 2 was detected earlier than See “Sensor (input): Paper arrived too early from
expected at the sensor (input). optional tray jam service check” on page 64.
200.23 Paper fed from tray 2 was detected later than See “Sensor (input): Paper failed to arrive from
expected or was never detected at the sensor optional tray jam service check” on page 65.
(input).
200.24 Paper fed from tray 2 cleared the sensor (input) See “Sensor (input): Paper cleared too early from
earlier than expected. optional tray jam service check” on page 65.
200.25 Paper fed from tray 2 never cleared the sensor See “Sensor (input): Paper failed to clear from
(input). optional tray jam service check” on page 66.
200.32 Paper fed from tray 3 was detected earlier than See “Sensor (input): Paper arrived too early from
expected at the sensor (input). optional tray jam service check” on page 64.
200.33 Paper fed from tray 3 was detected later than See “Sensor (input): Paper failed to arrive from
expected or was never detected at the sensor optional tray jam service check” on page 65.
(input).
200.34 Paper fed from tray 3 cleared the sensor (input) See “Sensor (input): Paper cleared too early from
earlier than expected. optional tray jam service check” on page 65.
200.35 Paper fed from tray 3 never cleared the sensor See “Sensor (input): Paper failed to clear from
(input). optional tray jam service check” on page 66.

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Error code Description Action

200.42 Paper fed from tray 4 was detected earlier than See “Sensor (input): Paper arrived too early from
expected at the sensor (input). optional tray jam service check” on page 64.
200.43 Paper fed from tray 4 was never detected at See “Sensor (input): Paper failed to arrive from
the sensor (input). optional tray jam service check” on page 65.
200.44 Paper fed from tray 4 cleared the sensor (input) See “Sensor (input): Paper cleared too early from
earlier than expected. optional tray jam service check” on page 65.
200.45 Paper fed from tray 4 never cleared the sensor See “Sensor (input): Paper failed to clear from
(input). optional tray jam service check” on page 66.
200.91 Paper remains detected at the sensor (input) See “Sensor (input): Static jam service check” on
after the printer is turned on. page 66.
200.95 Unexpected page showed up when flushing
the paper path.

Tray 1 pick error service check

1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs only when using tray 1, then do the following:
a Check the pick roller for wear, damage, contamination, and improper installation.
b Check the separator pad or separator roller for wear, damage, contamination, and improper
installation.
Note: The MS531 and MS63x printer models have different pick and tray mechanisms. Choose the
appropriate part for each printer model. For more information, see “Pick roller removal” on
page 214 or “Pick roller (MS531) removal” on page 215.
6 Check the pick arm and pick roller for damage and improper installation.
Note: The MS531 and MS63x printer models have different pick and tray mechanisms. Choose the
appropriate part for each printer model. For more information, see “Pick roller removal” on
page 214 or “Pick roller (MS531) removal” on page 215.
7 The following instructions are not applicable to the MS531 printer model:
a Check the tray insert for damage and improper installation.
b Check the tray guides for damage and improper operation.
c Check the lift plate for damage and improper operation.
d Check the tray gears for wear and damage.

Sensor (input): Paper failed to arrive from the MPF jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.

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3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs only when using the MPF, then do the following:
a Check the MPF pick roller and separator roller for wear, damage, and contamination.
b Make sure that the MPF solenoid is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select MPF pick.
c Check the MPF gearbox for wear, damage, and improper mesh. For more information, see “MPF
gearbox removal” on page 167.
6 If the paper jam error occurs regardless of the source tray, then do the following:
a Identify the location of the leading edge of the paper.
b If the leading edge of the paper did not reach the fuser, then check the imaging unit and transfer
roller for damage and improper installation. For more information, see “Transfer roller removal” on
page 195.
c If the leading edge of the paper reached the fuser, then check the fuser for wear, damage, and
improper installation. Fore more information, see “Fuser removal” on page 232.

Sensor (input): Paper cleared too early from the MPF jam service check
1 Set the paper size in the Paper menu to match the paper loaded. From the home screen, touch Settings
> Paper > Tray Configuration.
2 Adjust the paper guides in the tray to correct position for the paper loaded.
Make sure that the guides fit snugly against the paper.
3 Replace with correct paper type or size.
4 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
5 Make sure that the paper is free of debris and obstructions.
6 Perform a POR.
7 Check if the paper jam error occurs when using other trays.
8 If the paper jam error occurs regardless of the source tray, then do the following:
a Check the input sensor actuator for damage, and improper installation.
b Make sure that the sensor (duplex and input) is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Sensor tests.
2 Find the sensor (duplex and input).
c Make sure that the connections between the sensor (duplex and input) and the controller board are
properly connected.
d Check the sensor (duplex and input) for damage and improper installation. For more information,
see “Sensors (duplex and input) removal” on page 208.

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Sensor (input): Paper failed to clear from the MPF jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs only when using the MPF, then do the following:
a Check the MPF pick roller and separator roller for wear, damage, and contamination.
b Make sure that the MPF solenoid is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select MPF pick.
c Check the MPF gearbox for wear, damage, and improper mesh. For more information, see “MPF
gearbox removal” on page 167.
6 If the paper jam error occurs regardless of the source tray, then do the following:
a Identify the location of the leading edge of the paper.
b If the leading edge of the paper did not reach the fuser, then check the imaging unit and transfer
roller for damage and improper installation. For more information, see “Transfer roller removal” on
page 195.
c If the leading edge of the paper reached the fuser, then check the fuser for wear, damage, and
improper installation. Fore more information, see “Fuser removal” on page 232.

Sensor (input): Paper failed to arrive from the MPF jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs only when using the MPF, then do the following:
a Check the MPF pick roller and separator roller for wear, damage, and contamination.
b Make sure that the MPF solenoid is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select MPF pick.
c Check the MPF gearbox for wear, damage, and improper mesh. For more information, see “MPF
gearbox removal” on page 167.
6 If the paper jam error occurs regardless of the source tray, then do the following:
a Identify the location of the leading edge of the paper.
b If the leading edge of the paper did not reach the fuser, then check the imaging unit and transfer
roller for damage and improper installation. For more information, see “Transfer roller removal” on
page 195.
c If the leading edge of the paper reached the fuser, then check the fuser for wear, damage, and
improper installation. Fore more information, see “Fuser removal” on page 232.

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Sensor (input): Paper arrived too early or failed to arrive jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 Check the pick arm and pick roller for damage and improper installation.
Note: The MS531 and MS63x printer models have different pick and tray mechanisms. Choose the
appropriate part for each printer model. For more information, see “Pick roller removal” on
page 214 or “Pick roller (MS531) removal” on page 215.
6 The following instruction applies to only the MS63x, MX53x, and MX63x printer models.
a Make sure that the pick/lift motor gearbox is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select Motor (tray 1 pick/lift).
b Make sure that the connections between the motor (pick/lift) and the controller board are properly
connected.
c Check the pick/lift motor gearbox for damage, contamination, and improper installation. For more
information, see “Pick/lift motor gearbox removal” on page 222.
7 The following instruction applies to only the MS531 printer model:
a Make sure that the pick roller clutch is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select Clutch.
b Make sure that the connections between the pick roller clutch and the controller board are properly
connected.
c Check the pick roller clutch for damage, contamination, and improper installation. For more
information, see “Pick roller clutch removal” on page 174.

Most likely parts to replace

Customer replaceable unit

• Pick rollers
– For the part number, go to “Paper pick for MS531” on page 283 or “Paper pick for M3350, MS631,
MS632, and MS639” on page 285.

Field replaceable unit

• Pick roller assembly
For MS531 models:
– For the part number, go to “Paper pick for MS531” on page 283.
– For the removal procedure, go to “Pick roller (MS531) removal” on page 215.
For M3350, MS631, MS632, and MS639 models:
– For the part number, go to “Paper pick for M3350, MS631, MS632, and MS639” on page 285.
– For the removal procedure, go to “Pick roller removal” on page 214.

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Sensor (input): Paper cleared too early jam service check

1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 Check the pick roller for wear, damage, contamination, and improper installation.
Note: The MS531 and MX63x printer models have different pick and tray mechanisms. Choose the
appropriate part for each printer model. For more information, see “Pick roller removal” on
page 214 or “Pick roller (MS531) removal” on page 215.
6 Make sure that the reverse solenoid is functional. Do the following:
a Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
b Select Redrive solenoid.
7 Check the reverse solenoid and its actuator for wear, damage, and improper operation. For more
information, see “Reverse solenoid removal” on page 171.
8 Check the redrive for wear, damage, and improper mesh. For more information, see “Redrive removal”
on page 233.

Sensor (input): Paper failed to clear jam service check

1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs only when using tray 1, then do the following:
a Check the pick roller for wear, damage, contamination, and improper installation.
b Check the separator pad or separator roller for wear, damage, contamination, and improper
installation.
Note: The MS531 and MS63x printer models have different pick and tray mechanisms. Choose the
appropriate part for each printer model. For more information, see “Pick roller removal” on
page 214 or “Pick roller (MS531) removal” on page 215.
6 If the paper jam error occurs regardless of the source tray, then do the following:
a Check the input sensor actuator for damage, and improper installation.
b Make sure that the sensor (duplex and input) is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Sensor tests.
2 Find the sensor (duplex and input).
c Make sure that the connections between the sensor (duplex and input) and the controller board are
properly connected.
d Check the sensor (duplex and input) for damage and improper installation. For more information,
see “Sensors (duplex and input) removal” on page 208.

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7 If the paper jam error occurs regardless of the source tray, then do the following:
a Identify the location of the leading edge of the paper.
b If the leading edge of the paper did not reach the fuser, then check the imaging unit and transfer
roller for damage and improper installation. For more information, see “Transfer roller removal” on
page 195.
c If the leading edge of the paper reached the fuser, then check the fuser for wear, damage, and
improper installation. Fore more information, see “Fuser removal” on page 232.

Sensor (input): Paper arrived too early from optional tray jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs regardless of the source tray, then do the following:
a Check the input sensor actuator for damage, and improper installation.
b Make sure that the sensor (duplex and input) is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Sensor tests.
2 Find the sensor (duplex and input).
c Make sure that the connections between the sensor (duplex and input) and the controller board are
properly connected.
d Check the sensor (duplex and input) for damage and improper installation. For more information,
see “Sensors (duplex and input) removal” on page 208.
6 Check the pick arm and pick roller for damage and improper installation.
Note: The MS531 and MS63x printer models have different pick and tray mechanisms. Choose the
appropriate part for each printer model. For more information, see “Pick roller removal” on
page 214 or “Pick roller (MS531) removal” on page 215.
7 The following instruction applies to only the MS63x, MX53x, and MX63x printer models.
a Make sure that the pick/lift motor gearbox is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select Motor (tray 1 pick/lift).
b Make sure that the connections between the motor (pick/lift) and the controller board are properly
connected.
c Check the pick/lift motor gearbox for damage, contamination, and improper installation. For more
information, see “Pick/lift motor gearbox removal” on page 222.
8 The following instruction applies to only the MS531 printer model:
a Make sure that the pick roller clutch is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select Clutch.
b Make sure that the connections between the pick roller clutch and the controller board are properly
connected.

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c Check the pick roller clutch for damage, contamination, and improper installation. For more
information, see “Pick roller clutch removal” on page 174.

Sensor (input): Paper failed to arrive from optional tray jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs when using optional trays (tray 2 to tray 4), then do the following:
a Check the pick roller for wear, damage, contamination, and improper installation.
b Check the separator pad or separator roller for wear, damage, contamination, and improper
installation.
c Check the paper path above the tray for debris and foreign object.
6 If the paper jam error occurs regardless of the source tray, then do the following:
a Check the input sensor actuator for damage, and improper installation.
b Make sure that the sensor (duplex and input) is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Sensor tests.
2 Find the sensor (duplex and input).
c Make sure that the connections between the sensor (duplex and input) and the controller board are
properly connected.
d Check the sensor (duplex and input) for damage and improper installation. For more information,
see “Sensors (duplex and input) removal” on page 208.
7 If the paper jam error occurs regardless of the source tray, then do the following:
a Identify the location of the leading edge of the paper.
b If the leading edge of the paper did not reach the fuser, then check the imaging unit and transfer
roller for damage and improper installation. For more information, see “Transfer roller removal” on
page 195.
c If the leading edge of the paper reached the fuser, then check the fuser for wear, damage, and
improper installation. Fore more information, see “Fuser removal” on page 232.

Sensor (input): Paper cleared too early from optional tray jam service check
1 Set the paper size in the Paper menu to match the paper loaded. From the home screen, touch Settings
> Paper > Tray Configuration.
2 Adjust the paper guides in the tray to correct position for the paper loaded.
Make sure that the guides fit snugly against the paper.
3 Replace with correct paper type or size.
4 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
5 Make sure that the paper is free of debris and obstructions.
6 Perform a POR.

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7 Check if the paper jam error occurs when using other trays.
8 If the paper jam error occurs when using optional trays (tray 2 to tray 4), then do the following:
a Check the pick roller for wear, damage, contamination, and improper installation.
b Check the separator pad or separator roller for wear, damage, contamination, and improper
installation.
c Check the paper path above the tray for debris and foreign object.

Sensor (input): Paper failed to clear from optional tray jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs when using optional trays (tray 2 to tray 4), then do the following:
a Check the pick roller for wear, damage, contamination, and improper installation.
b Check the separator pad or separator roller for wear, damage, contamination, and improper
installation.
c Check the paper path above the tray for debris and foreign object.
6 If the paper jam error occurs regardless of the source tray, then do the following:
a Check the input sensor actuator for damage, and improper installation.
b Make sure that the sensor (duplex and input) is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Sensor tests.
2 Find the sensor (duplex and input).
c Make sure that the connections between the sensor (duplex and input) and the controller board are
properly connected.
d Check the sensor (duplex and input) for damage and improper installation. For more information,
see “Sensors (duplex and input) removal” on page 208.
7 If the paper jam error occurs regardless of the source tray, then do the following:
a Identify the location of the leading edge of the paper.
b If the leading edge of the paper did not reach the fuser, then check the imaging unit and transfer
roller for damage and improper installation. For more information, see “Transfer roller removal” on
page 195.
c If the leading edge of the paper reached the fuser, then check the fuser for wear, damage, and
improper installation. Fore more information, see “Fuser removal” on page 232.

Sensor (input): Static jam service check

1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.

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5 If the paper jam error occurs regardless of the source tray, then do the following:
a Check the input sensor actuator for damage, and improper installation.
b Make sure that the sensor (duplex and input) is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Sensor tests.
2 Find the sensor (duplex and input).
c Make sure that the connections between the sensor (duplex and input) and the controller board are
properly connected.
d Check the sensor (duplex and input) for damage and improper installation. For more information,
see “Sensors (duplex and input) removal” on page 208.

202 paper jams

202 paper jam messages

Error code Description Action
202.03 Paper fed from the MPF never reached the sensor See “Sensor (fuser exit): Paper failed to arrive
(fuser exit). from MPF jam service check” on page 68.
202.05 Paper fed from the MPF never cleared the sensor See “Sensor (fuser exit): Paper failed to clear jam
(fuser exit). service check” on page 69.
202.13 Paper fed from tray 1 never reached the sensor See “Sensor (fuser exit): Paper failed to arrive
(fuser exit). jam service check” on page 68.
202.15 Paper fed from tray 1 never cleared the sensor See “Sensor (fuser exit): Paper failed to clear jam
(fuser exit). service check” on page 69.
202.23 Paper fed from tray 2 never reached the sensor See “Sensor (fuser exit): Paper failed to arrive
(fuser exit). from optional tray jam service check” on
page 69.
202.25 Paper fed from tray 2 never cleared the sensor See “Sensor (fuser exit): Paper failed to clear
(fuser exit). from optional tray jam service check” on
page 70.
202.33 Paper fed from tray 3 never reached the sensor See “Sensor (fuser exit): Paper failed to arrive
(fuser exit). from optional tray jam service check” on
page 69.
202.35 Paper fed from tray 3 never cleared the sensor See “Sensor (fuser exit): Paper failed to clear
(fuser exit). from optional tray jam service check” on
page 70.
202.43 Paper fed from tray 4 never reached the sensor See “Sensor (fuser exit): Paper failed to arrive
(fuser exit). from optional tray jam service check” on
page 69.
202.45 Paper fed from tray 4 never cleared the sensor See “Sensor (fuser exit): Paper failed to clear
(fuser exit). from optional tray jam service check” on
page 70.

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Error code Description Action

202.91 Paper remains detected at the sensor (fuser exit) See “Sensor (fuser exit): Static jam service
after the printer is turned on. check” on page 71.
202.93 The sensor (fuser exit) detected a jam during or
after a flush action.
202.95 Paper fed from an unknown tray never cleared the
sensor (fuser exit).

Sensor (fuser exit): Paper failed to arrive from MPF jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs only when using the MPF, then do the following:
a Check the MPF pick roller and separator roller for wear, damage, and contamination.
b Make sure that the MPF solenoid is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select MPF pick.
c Check the MPF gearbox for wear, damage, and improper mesh. For more information, see “MPF
gearbox removal” on page 167.
6 If the paper jam error occurs regardless of the source tray, then do the following:
a Identify the location of the leading edge of the paper.
b If the leading edge of the paper did not reach the fuser, then check the imaging unit and transfer
roller for damage and improper installation. For more information, see “Transfer roller removal” on
page 195.
c If the leading edge of the paper reached the fuser, then check the fuser for wear, damage, and
improper installation. Fore more information, see “Fuser removal” on page 232.

Sensor (fuser exit): Paper failed to arrive jam service check

1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs only when using tray 1, then do the following:
a Check the pick roller for wear, damage, contamination, and improper installation.
b Check the separator pad or separator roller for wear, damage, contamination, and improper
installation.

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Note: The MS531 and MS63x printer models have different pick and tray mechanisms. Choose the
appropriate part for each printer model. For more information, see “Pick roller removal” on
page 214 or “Pick roller (MS531) removal” on page 215.
6 If the paper jam error occurs regardless of the source tray, then do the following:
a Identify the location of the leading edge of the paper.
b If the leading edge of the paper did not reach the fuser, then check the imaging unit and transfer
roller for damage and improper installation. For more information, see “Transfer roller removal” on
page 195.
c If the leading edge of the paper reached the fuser, then check the fuser for wear, damage, and
improper installation. Fore more information, see “Fuser removal” on page 232.

Sensor (fuser exit): Paper failed to clear jam service check

1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs regardless of the source tray, then do the following:
a Make sure that the fuser is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Sensor tests.
2 Find the sensor (fuser).
b Make sure that the connections between the fuser and the controller board are properly connected.
c Check the fuser for wear, damage, and improper installation. For more information, see “Fuser
removal” on page 232.
d Check the fuser actuator for wear, damage, and improper installation. For more information, see
“Fuser actuator removal” on page 170.
e Check the redrive for wear, damage, and improper mesh. For more information, see “Redrive
removal” on page 233.

Sensor (fuser exit): Paper failed to arrive from optional tray jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs when using optional trays (tray 2 to tray 4), then do the following:
a Check the pick roller for wear, damage, contamination, and improper installation.
b Check the separator pad or separator roller for wear, damage, contamination, and improper
installation.
c Check the paper path above the tray for debris and foreign object.

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6 If the paper jam error occurs regardless of the source tray, then do the following:
a Check the input sensor actuator for damage, and improper installation.
b Make sure that the sensor (duplex and input) is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Sensor tests.
2 Find the sensor (duplex and input).
c Make sure that the connections between the sensor (duplex and input) and the controller board are
properly connected.
d Check the sensor (duplex and input) for damage and improper installation. For more information,
see “Sensors (duplex and input) removal” on page 208.
7 If the paper jam error occurs regardless of the source tray, then do the following:
a Identify the location of the leading edge of the paper.
b If the leading edge of the paper did not reach the fuser, then check the imaging unit and transfer
roller for damage and improper installation. For more information, see “Transfer roller removal” on
page 195.
c If the leading edge of the paper reached the fuser, then check the fuser for wear, damage, and
improper installation. Fore more information, see “Fuser removal” on page 232.

Sensor (fuser exit): Paper failed to clear from optional tray jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs when using optional trays (tray 2 to tray 4), then do the following:
a Check the pick roller for wear, damage, contamination, and improper installation.
b Check the separator pad or separator roller for wear, damage, contamination, and improper
installation.
c Check the paper path above the tray for debris and foreign object.
6 If the paper jam error occurs regardless of the source tray, then do the following:
a Check the input sensor actuator for damage, and improper installation.
b Make sure that the sensor (duplex and input) is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Sensor tests.
2 Find the sensor (duplex and input).
c Make sure that the connections between the sensor (duplex and input) and the controller board are
properly connected.
d Check the sensor (duplex and input) for damage and improper installation. For more information,
see “Sensors (duplex and input) removal” on page 208.
7 If the paper jam error occurs regardless of the source tray, then do the following:
a Identify the location of the leading edge of the paper.
b If the leading edge of the paper did not reach the fuser, then check the imaging unit and transfer
roller for damage and improper installation. For more information, see “Transfer roller removal” on
page 195.

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c If the leading edge of the paper reached the fuser, then check the fuser for wear, damage, and
improper installation. Fore more information, see “Fuser removal” on page 232.

Sensor (fuser exit): Static jam service check

1 Turn off the printer.
2 Check the optional tray for improper installation.
3 Remove the optional tray, and then check the connectors on the printer and optional tray for damage
and improper connection.
4 Reinstall the optional tray, and then turn on the printer.
5 Remove the tray insert.
6 Check the tray insert and its lift plate gears for damage and improper operation.
7 Make sure that the following motors are functional:
• Motor (pick (tray (x))
• Motor (pass‑through (tray(x))
Do the following:
a Enter the Diagnostics menu, and then touch Additional input tray diagnostics > Motors tests.
b Select Pick (tray [x]) and Pass‑through (tray [x]).
8 Make sure that the connections between the motors and the controller board are properly connected.
9 Check the motors for damage, and improper installation.

230 paper jams

230 paper jam messages

Error code Description Action
230.03 Paper fed from the MPF never reached the sensor See “Sensor (redrive): Paper (duplex job) failed
(duplex). to arrive jam service check” on page 72.
230.05 Paper fed from the MPF never cleared the sensor See “Sensor (redrive): Paper (duplex job) failed
(duplex). to clear jam service check” on page 72.
230.13 Paper fed from tray 1 never reached the sensor See “Sensor (redrive): Paper (duplex job) failed
(duplex). to arrive jam service check” on page 72.
230.15 Paper fed from tray 1 never cleared the sensor See “Sensor (redrive): Paper (duplex job) failed
(duplex). to clear jam service check” on page 72.
230.23 Paper fed from tray 2 never reached the sensor See “Sensor (redrive): Paper (duplex job) failed
(duplex). to arrive jam service check” on page 72.
230.25 Paper fed from tray 2 never cleared the sensor See “Sensor (redrive): Paper (duplex job) failed
(duplex). to clear jam service check” on page 72.
230.33 Paper fed from tray 3 never reached the sensor See “Sensor (redrive): Paper (duplex job) failed
(duplex). to arrive jam service check” on page 72.

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Error code Description Action

230.35 Paper fed from tray 3 never cleared the sensor See “Sensor (redrive): Paper (duplex job) failed
(duplex). to clear jam service check” on page 72.
230.43 Paper fed from tray 4 never reached the sensor See “Sensor (redrive): Paper (duplex job) failed
(duplex). to arrive jam service check” on page 72.
230.45 Paper fed from tray 4 never cleared the sensor See “Sensor (redrive): Paper (duplex job) failed
(duplex). to clear jam service check” on page 72.
230.52 Paper fed from tray 5 reached sensor (duplex) N/A
earlier than expected.
230.91 Paper remains detected at the sensor (duplex) N/A
after the printer is turned on.

Sensor (redrive): Paper (duplex job) failed to arrive jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 Make sure that the reverse solenoid is functional. Do the following:
a Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
b Select Redrive solenoid.
6 Check the reverse solenoid and its actuator for wear, damage, and improper operation. For more
information, see “Reverse solenoid removal” on page 171.
7 Check the redrive for wear, damage, and improper mesh. For more information, see “Redrive removal”
on page 233.
8 Check the printed page count.
a Enter the Diagnostics menu, and then touch Printer Setup.
b If the page count is near 400K, then replace the duplex. For more information, see “Duplex removal”
on page 206.
9 Check the duplex paper path for jammed paper, debris, and obstructions.
10 Check the duplex rollers for debris, wear, damage, contamination, and improper installation. For more
information, see “Duplex gear kit removal” on page 176.
11 Check the duplex linkage and belt for damage and improper installation. For more information, see
“Duplex removal” on page 206.

Sensor (redrive): Paper (duplex job) failed to clear jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.

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4 Check if the paper jam error occurs when using other trays.
5 If the paper jam error occurs regardless of the source tray, then do the following:
a Check the input sensor actuator for damage, and improper installation.
b Make sure that the sensor (duplex and input) is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Sensor tests.
2 Find the sensor (duplex and input).
c Make sure that the connections between the sensor (duplex and input) and the controller board are
properly connected.
d Check the sensor (duplex and input) for damage and improper installation. For more information,
see “Sensors (duplex and input) removal” on page 208.
6 Check the printed page count.
a Enter the Diagnostics menu, and then touch Printer Setup.
b If the page count is near 400K, then replace the duplex. For more information, see “Duplex removal”
on page 206.
7 Check the duplex paper path for jammed paper, debris, and obstructions.
8 Check the duplex rollers for debris, wear, damage, contamination, and improper installation.
9 Check the duplex linkage and belt for damage and improper installation. For more information, see
“Duplex removal” on page 206.
10 Check the isolation roller for wear, damage, and contamination.

232 paper jams

232 paper jam messages

Error code Description Action
232.03 Paper fed from the MPF was detected later than See “Sensor (input): Paper (duplex job) failed to
expected or was never detected the sensor (input) arrive jam service check” on page 74.
during a duplex print job.
232.05 Paper fed from the MPF never cleared the sensor See “Sensor (input): Paper (duplex job) failed to
(input) during a duplex print job. clear jam service check” on page 74.
232.13 Paper fed from tray 1 was detected later than See “Sensor (input): Paper (duplex job) failed to
expected or was never detected the sensor (input) arrive jam service check” on page 74.
during a duplex print job.
232.15 Paper fed from tray 1 never cleared the sensor See “Sensor (input): Paper (duplex job) failed to
(input) during a duplex print job. clear jam service check” on page 74.
232.23 Paper fed from tray 2 was detected later than See “Sensor (input): Paper (duplex job) failed to
expected or was never detected the sensor (input) arrive jam service check” on page 74.
during a duplex print job.
232.25 Paper fed from tray 2 never cleared the sensor See “Sensor (input): Paper (duplex job) failed to
(input) during a duplex print job. clear jam service check” on page 74.
232.33 Paper fed from tray 3 never reached the sensor See “Sensor (input): Paper (duplex job) failed to
(input) during a duplex print job. arrive jam service check” on page 74.

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Error code Description Action

232.35 Paper fed from tray 3 never cleared the sensor See “Sensor (input): Paper (duplex job) failed to
(input) during a duplex print job. clear jam service check” on page 74.
232.43 Paper fed from tray 4 never reached the sensor See “Sensor (input): Paper (duplex job) failed to
(pass‑through) during a duplex print job. arrive jam service check” on page 74.
232.45 Paper fed from tray 4 never cleared the sensor See “Sensor (input): Paper (duplex job) failed to
(pass‑through) during a duplex print job. clear jam service check” on page 74.
232.53 Paper fed from tray 5 never reached the sensor See “Sensor (input): Paper (duplex job) failed to
(pass‑through) during a duplex print job. arrive jam service check” on page 74.
232.55 Paper fed from tray 5 never cleared the sensor See “Sensor (input): Paper (duplex job) failed to
(pass‑through) during a duplex print job. clear jam service check” on page 74.
232.93 Paper fed from an unknown tray was detected See “Sensor (input): Paper (duplex job) failed to
later than expected or was never detected at the arrive jam service check” on page 74.
sensor (input) during a duplex print job.
232.95 Paper fed from an unknown tray never cleared the See “Sensor (input): Paper (duplex job) failed to
sensor (input) during a duplex print job. clear jam service check” on page 74.

Sensor (input): Paper (duplex job) failed to arrive jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 Check the printed page count.
a Enter the Diagnostics menu, and then touch Printer Setup.
b If the page count is near 400K, then replace the duplex. For more information, see “Duplex removal”
on page 206.
6 Check the duplex paper path for jammed paper, debris, and obstructions.
7 Check the duplex rollers for debris, wear, damage, contamination, and improper installation.
8 Check the duplex linkage and belt for damage and improper installation. For more information, see
“Duplex removal” on page 206.

Sensor (input): Paper (duplex job) failed to clear jam service check
1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.

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5 Check the printed page count.

a Enter the Diagnostics menu, and then touch Printer Setup.
b If the page count is near 400K, then replace the duplex. For more information, see “Duplex removal”
on page 206.
6 Check the duplex paper path for jammed paper, debris, and obstructions.
7 Check the duplex rollers for debris, wear, damage, contamination, and improper installation.
8 Check the duplex linkage and belt for damage and improper installation. For more information, see
“Duplex removal” on page 206.
9 Check the isolation roller for wear, damage, and contamination.

241 paper jams

241 paper jam messages

Error code Description Action
241.82 The motor (tray 1 pick) has stalled or did not reach See “Motor (tray 1 pick) jam service check” on
the expected speed. page 75.
241.83 The motor (tray 1 pick) has stalled or did not reach
the expected speed.
241.84 The motor (tray 1 pick) has stalled or did not reach
the expected speed.

Motor (tray 1 pick) jam service check

1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Make sure that the paper is free of debris and obstructions.
3 Perform a POR.
4 Check if the paper jam error occurs when using other trays.
5 The following instruction applies to only the MS63x, MX53x, and MX63x printer models.
a Make sure that the pick/lift motor gearbox is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select Motor (tray 1 pick/lift).
b Make sure that the connections between the motor (pick/lift) and the controller board are properly
connected.
c Check the pick/lift motor gearbox for damage, contamination, and improper installation. For more
information, see “Pick/lift motor gearbox removal” on page 222.
6 The following instruction applies to only the MS531 printer model:
a Make sure that the pick roller clutch is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select Clutch.

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b Make sure that the connections between the pick roller clutch and the controller board are properly
connected.
c Check the pick roller clutch for damage, contamination, and improper installation. For more
information, see “Pick roller clutch removal” on page 174.
7 Check the pick arm and pick roller for damage and improper installation.
Note: The MS531 and MS63x printer models have different pick and tray mechanisms. Choose the
appropriate part for each printer model. For more information, see “Pick roller removal” on
page 214 or “Pick roller (MS531) removal” on page 215.

242–244 paper jams

242 paper jam messages

Error code Description Action
242.21 Paper fed from tray 2 remains detected at the See “Optional tray sensors jam service check”
sensor (tray 2 pass‑through) or at the sensor (tray on page 80.
2 trailing edge) after the printer is turned on.
242.26 Paper fed from tray 2 was picked but it never
reached the sensor (input).
242.31 Paper fed from tray 3 remains detected at the
sensor (tray 2 pass-through) or sensor (tray 2
trailing edge) after the printer is turned on.
242.33 Paper fed from tray 3 never reached the sensor
(tray 2 pass-through).
242.35 Paper fed from tray 3 cleared the sensor (tray 2
pass-through) later than expected.
242.37 Paper fed from tray 3 never cleared the sensor
(tray 2 pass-through).
242.41 Paper fed from tray 4 remains detected at the
sensor (tray 2 pass-through) or sensor (tray 2
trailing edge) after the printer is turned on.
242.43 Paper fed from tray 4 never reached the sensor
(tray 2 pass-through).
242.45 Paper fed from tray 4 cleared the sensor (tray 2
pass-through) or sensor (tray 2 trailing edge) later
than expected.
242.47 Paper fed from tray 4 never cleared the sensor
(tray 2 pass-through).

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Error code Description Action

242.70 Motor (tray 2 transport) does not turn on. See “Optional tray motors jam service check”
on page 80.
242.71 Motor (tray 2 transport) does not turn off.
242.72 Motor (550‑sheet tray 2 transport) speed did not
ramp up to expected level.
242.73 Motor (550‑sheet tray 2 transport) stalled.
242.74 Motor (tray 2 transport) ran too slow.
242.75 Motor (tray 2 transport) ran too fast.
242.76 Motor (550‑sheet tray 2 transport) ran too long.
242.80 Motor (tray 2) did not turn on
242.81 Motor (tray 2) did not turn off.
242.82 Motor (tray 2) speed did not ramp up to expected
level.
242.83 Motor (tray 2) has stalled.
242.84 Motor (tray 2) ran too slow.
242.85 Motor (tray 2) ran too fast.
242.86 Motor (tray 2) ran too long.
242.91 Paper remains detected at the sensor (tray 2 See “Optional tray sensors jam service check”
pass-through) after the printer is turned on. on page 80.
242.93 Paper fed from an unknown tray never arrived at
the sensor (tray 2 pass-through).
242.95 Paper fed from an unknown tray cleared the
sensor (tray 2 pass-through) or sensor (tray 2
trailing edge) later than expected.
242.96 Paper fed from an unknown tray was picked but
it never arrived at the sensor (input).
242.97 Paper fed from an unknown tray never cleared
the sensor (tray 2 pass-through).

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243 paper jam messages

Error code Description Action
243.36 Paper fed from tray 3 was picked but it never See “Optional tray sensors jam service check”
arrived at the sensor (tray 2 pass‑through). on page 80.
243.41 Paper fed from tray 4 remains detected at the
sensor (tray 3 pass-through) or sensor (tray 3
trailing edge) after the printer is turned on.
243.43 Paper fed from tray 4 never reached the sensor
(tray 3 pass-through).
243.45 Paper fed from tray 4 cleared the sensor (tray 3
pass-through) or sensor (tray 3 trailing edge) later
than expected.
243.47 Paper fed from tray 4 never cleared the sensor
(tray 3 pass-through).
243.70 Motor (550‑sheet tray 3 transport) does not turn See “Optional tray motors jam service check”
on. on page 80.
243.71 Motor (550‑sheet tray 3 transport) does not turn
off.
243.72 Motor (550‑sheet tray 3 transport) speed did not
ramp up to expected level.
243.73 Motor (550‑sheet tray 3 transport) has stalled.
243.74 Motor (tray 3 transport) ran too slow.
243.75 Motor (tray 3 transport) ran too fast.
243.76 Motor (550‑sheet tray 3 transport) ran too long.
243.80 Motor (550‑sheet tray 3 pick/lift) does not turn
on.
243.81 Motor (550‑sheet tray 3 pick/lift) does not turn
on.
243.82 Motor (550‑sheet tray 3 pick/lift) does not turn
off.
243.83 Motor (550‑sheet tray 3 pick/lift) has stalled.
243.84 Motor (550‑sheet tray 3 pick/lift) ran too slow.
242.85 Motor (550‑sheet tray 3 pick/lift) ran too fast.
242.86 Motor (550‑sheet tray 3 pick/lift) ran too long.

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Error code Description Action

243.91 Paper remains detected at the sensor (tray 3 See “Optional tray sensors jam service check”
pass-through) after the printer is turned on. on page 80.
243.92 Paper fed from an unknown tray was detected
earlier than expected at the sensor (tray 3
pass‑through) or sensor (tray 3 trailing edge).
243.93 Paper fed from an unknown tray never reached
the sensor (tray 2 pass-through).
243.95 Paper fed from an unknown tray cleared the
sensor (tray 3 pass-through) or sensor (tray 3
trailing edge) later than expected.
243.96 Paper fed from an unknown tray was picked but
it never reached the sensor (tray 3 pass‑through).
243.97 Paper fed from an unknown tray never cleared
the sensor (tray 3 pass-through).

244 paper jam messages

Error code Description Action
244.46 Paper fed from tray 4 was picked but it never See “Optional tray sensors jam service check”
reached the sensor (tray 4 trailing edge). on page 80.
244.70 Motor (550‑sheet tray 4 transport) does not turn See “Optional tray motors jam service check”
on. on page 80.
244.71 Motor (550‑sheet tray 4 transport) does not turn
off.
244.72 Motor (550‑sheet tray 4 transport) speed did not
ramp up to expected level.
244.73 Motor (550‑sheet tray 4 transport) has stalled.
244.74 Motor (550‑sheet tray 4 transport) ran too slow.
244.75 Motor (550‑sheet tray 4 transport) ran too fast.
244.76 Motor (550‑sheet tray 4 transport) ran too long.
244.80 Motor (550‑sheet tray 4 pick/lift) does not turn
on.
244.81 Motor (550‑sheet tray 4 pick/lift) does not turn
off.
244.82 Motor (550‑sheet tray 4 pick/lift) speed did not
ramp up to expected level.
244.83 Motor (550‑sheet tray 4 pick/lift) has stalled.
244.84 Motor (550‑sheet tray 4 pick/lift) ran too slow.
244.85 Motor (550‑sheet tray 4 pick/lift) ran too fast.
244.86 Motor (550‑sheet tray 4 pick/lift) ran too long.

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Error code Description Action

244.91 Paper remains detected at the sensor (tray 4 See “Optional tray sensors jam service check”
pass-through) or sensor (tray 4 trailing edge) after on page 80.
the printer is turned on.

Optional tray sensors jam service check

1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Perform a POR.
3 Identify the tray that causes the paper jam error. Place the affected tray insert at the bottom. For
example, If tray 2 is causing the paper jam error in a 4‑tray configuration, then swap tray 2 and tray 4.
4 Make sure the following sensors are functional:
• Sensor (pass‑through)
• Sensor (index)
• Sensor (trailing edge)
• Sensor (media present)
Do the following:
a Enter the Diagnostics menu, and then touch Additional input tray diagnostics > Sensor tests.
b Find the listed sensors.
5 Make sure that the connections between the listed sensors and the controller board are properly
connected.
6 Check the sensors and its actuators for damage and improper installation.
7 Check the tray insert for damage and improper installation.
8 Check the tray guides for damage and improper operation.
9 Check the lift plate for damage and improper operation.

Optional tray motors jam service check

1 Make sure that paper is supported and loaded properly. See “Avoiding jams” on page 55.
2 Perform a POR.
3 Identify the tray that causes the paper jam error. Place the affected tray insert at the bottom. For
example, If tray 2 is causing the paper jam error in a 4‑tray configuration, then swap tray 2 and tray 4.
4 Remove the tray insert.
5 Check the tray insert and its lift plate gears for damage and improper operation.
6 Make sure that the following motors are functional:
• Motor (pick (tray (x))
• Motor (pass‑through (tray(x))

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Do the following:
a Enter the Diagnostics menu, and then touch Additional input tray diagnostics > Motors tests.
b Select Pick (tray [x]) and Pass‑through (tray [x]).
7 Make sure that the connections between the motors and the controller board are properly connected.
8 Check the motors for damage, and improper installation.

User attendance messages

0y user attendance errors

2‑9 user attendance messages

Error code Description Action
2.01 A supply is needed for a job. N/A
8.00 A door was detected as open. See “Undetected door service check” on
page 81.
8.01 Door A was detected as open.
8.02 Door B was detected as open.
8.03 ADF top cover was detected as open. See “ADF top cover open service check” on
page 82.
9.00 A problem caused the printer to restart See “Auto reboot error service check” on
automatically. page 82.

Undetected door service check

1 Check the doors for the following:
• Obstructions
• Damage
• Improper operation
2 Close the doors properly.
Note: Make sure that there is no gap between the door and the printer.
3 Make sure that the door links and hinges are properly interlocked and the sensor actuator is not
damaged.
4 Press the power button to turn off the printer, and then disconnect the power cord from the electrical
outlet.
5 Wait for 30 seconds to make sure that all electrical charges have dissipated from the printer.
6 Connect the power cord to the electrical outlet, and then press the power button to turn on the printer.
7 Wait for the printer to completely boot up and initialize all its components before sending the print job
again.
8 Check the sensor (door interlock) actuator for damage and improper installation.

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9 Make sure that the sensor (door interlock) is functional, do the following:
a Enter the Diagnostics menu, and then touch Printer diagnostics and adjustments > Sensor tests.
b Find the sensor (door interlock).
10 Make sure that the connections between the controller board and sensor (door interlock) are properly
connected.

ADF top cover open service check

1 Check the ADF doors for the following:
• Obstructions
• Damage
• Improper operation
2 Close the ADF doors properly.
Note: Make sure that there is no gap between the door and the ADF.
3 Make sure that the ADF door links and hinges are properly interlocked and the sensor actuator is not
damaged.
4 Press the power button to turn off the printer, and then disconnect the power cord from the electrical
outlet.
5 Wait for 30 seconds to make sure that all electrical charges have dissipated from the printer.
6 Connect the power cord to the electrical outlet, and then press the power button to turn on the printer.
7 Wait for the printer to completely boot up and initialize all its components before sending the print job
again.
8 Check the sensor (ADF top door interlock) actuator for damage and improper installation.
9 Make sure that the sensor (ADF top door interlock) is functional, do the following:
a Enter the Diagnostics menu, and then touch Scanner diagnostics > Sensor tests.
b Find the sensor (ADF top door interlock).
10 Make sure that the connections between the controller board and sensor (ADF top door interlock) are
properly connected.

Auto reboot error service check

1 Clear the intervention message, and then send the print job again.
2 Press the power button to turn off the printer, and then disconnect the power cord from the electrical
outlet.
3 Wait for 30 seconds to make sure that all electrical charges have dissipated from the printer.
4 Connect the power cord to the electrical outlet, and then press the power button to turn on the printer.
5 Wait for the printer to completely boot up and initialize all its components before sending the print job
again.

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1y user attendance errors

11–12 user attendance messages

Error code Description Action
11.11 A wrong paper type or size was detected on tray See “Mismatched paper size and paper printer
1. setting error service check” on page 84.
11.12 A wrong paper type, size, or orientation was
detected on tray 1.
11.21 A wrong paper type or size was detected on tray
2.
11.22 A wrong paper type, size, or orientation was
detected on tray 2.
11.31 A wrong paper type or size was detected on tray
3.
11.32 A wrong paper type, size, or orientation was
detected on tray 3.
11.41 A wrong paper type or size was detected on tray
4.
11.42 A wrong paper type, size, or orientation was
detected on tray 4.
11.71 An unsupported orientation was detected for an
envelope loaded.
11.81 A wrong paper type or size was detected on the
MPF.
11.82 A wrong paper type, size, or orientation was
detected on the MPF.
11.91 A wrong paper type or size was detected on the
MPF.
11.92 A wrong paper type, size, or orientation was
detected on the MPF.

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Error code Description Action

12.11 A wrong setting for paper type or size was See “Mismatched paper size and paper printer
detected on tray 1. setting error service check” on page 84.
12.12 A wrong setting for paper type, size, or
orientation was detected on tray 1.
12.21 A wrong setting for paper type or size was
detected on tray 2.
12.22 A wrong setting for paper type, size, or
orientation was detected on tray 2.
12.31 A wrong setting for paper type or size was
detected on tray 3.
12.32 A wrong setting for paper type, size, or
orientation was detected on tray 3.
12.41 A wrong setting for paper type or size was
detected on tray 4.
12.42 A wrong setting for paper type, size, or
orientation was detected on tray 4.
12.81 A wrong setting for paper type or size was
detected on the MPF.
12.82 A wrong setting for paper type, size, or
orientation was detected on the MPF.
12.91 A wrong setting for paper type or size was
detected on the MPF.
12.92 A wrong setting for paper type, size, or
orientation was detected on the MPF.

Mismatched paper size and paper printer setting error service check
1 Set the paper size in the Paper menu to match the paper loaded. From the home screen, touch Settings
> Paper > Tray Configuration.
2 Adjust the paper guides in the tray to correct position for the paper loaded.
Make sure that the guides fit snugly against the paper.
3 Replace with correct paper type or size.

2y user attendance errors

29 user attendance messages

Error code Description Action
29.00 Packing material present on supplies. See “Removing the packing material from the
supplies” on page 85.
29.08

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Removing the packing material from the supplies

1 Make sure to remove all packing materials such as tape, foam, or plastic.
2 Check all areas of the printer for packing materials.
3 Remove all supplies, and then check for any packing material left.

3y user attendance errors

31 user attendance error messages

Error code Description Action
31.00 An MICR print cartridge is required. See “MICR supplies service check” on
page 88.
31.40 The toner cartridge is missing or unresponsive. See “Toner cartridge (K) error service check” on
page 89.
31.40A A black toner cartridge smart chip or sensor
communication error was detected.
31.40AN
31.40B A black toner cartridge smart chip or sensor
communication error was detected.
31.40C A black toner cartridge smart chip or sensor
communication error was detected.
31.40CN
31.40D A black toner cartridge smart chip or sensor
communication error was detected.
31.40E A black toner cartridge smart chip or sensor
communication error was detected.
31.40F A black toner cartridge smart chip or sensor
communication error was detected.
31.40FN
31.40G A black toner cartridge smart chip or sensor
communication error was detected.
31.40GN
31.40H A black toner cartridge smart chip or sensor
communication error was detected.
31.40K A black toner cartridge smart chip or sensor
communication error was detected.
31.40R A black toner cartridge smart chip or sensor
communication error was detected.
31.40Y A black toner cartridge smart chip or sensor
communication error was detected.

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Error code Description Action

31.60 The imaging unit is missing or unresponsive. See “Imaging unit (K) error service check” on
page 89.
31.60A A black imaging unit smart chip or sensor
communication error was detected.
31.60AN
31.60B A black imaging unit smart chip or sensor
communication error was detected.
31.60C A black imaging unit smart chip or sensor
communication error was detected.
31.60CN
31.60D A black imaging unit smart chip or sensor
communication error was detected.
31.60E A black imaging unit smart chip or sensor
communication error was detected.
31.60F A black imaging unit smart chip or sensor
communication error was detected.
31.60G A black imaging unit smart chip or sensor
communication error was detected.
31.60H A black imaging unit smart chip or sensor
communication error was detected.
31.60Q A black imaging unit smart chip or sensor
communication error was detected.
31.60R A black imaging unit smart chip or sensor
communication error was detected.
31.60T A black imaging unit smart chip or sensor
communication error was detected.
31.60U A black imaging unit smart chip or sensor
communication error was detected.
31.60V A black imaging unit smart chip or sensor
communication error was detected.
31.60Z A black imaging unit smart chip or sensor
communication error was detected.

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32 user attendance error messages

Error code Description Action
32.40 The toner cartridge is unsupported. See “Toner cartridge (K) error service check” on
page 89.
32.40A The black toner cartridge is unsupported—
Unsupported memory map version in the smart
chip.
32.40B The black toner cartridge is unsupported—Failed
capacity class/model compatibility check.
32.40C The black toner cartridge is unsupported—Failed
OEM check.
32.40D The black toner cartridge is unsupported—Failed
SWE marriage check.
32.40E The black toner cartridge is unsupported—The
supply is on the revoked list.
32.40F The black toner cartridge is unsupported—The
print cartridge is MICR, and the release does not
support MICR.
32.40G The black toner cartridge is unsupported.
32.40H The black toner cartridge is unsupported.
32.40I The black toner cartridge is unsupported.
32.40J The black toner cartridge is unsupported.
32.40K The black toner cartridge is unsupported.
32.40L The black toner cartridge is unsupported.
32.40M The black toner cartridge is unsupported.
32.40Z The black toner cartridge is unsupported.
32.60 The imaging unit is unsupported. See “Imaging unit (K) error service check” on
page 89.
32.60A The black imaging unit is unsupported.
32.60AN
32.60B The black imaging unit is unsupported.
32.60C The black imaging unit is unsupported.
32.60D The black imaging unit is unsupported.
32.60E The black imaging unit is unsupported.
32.60F The black imaging unit is unsupported.

33 user attendance error messages

Note: For more information, see “Non‑Sharp supply” on page 33.

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Error code Description Action

33.40 An inauthentic black toner cartridge was See “Toner cartridge (K) error service check” on
detected. page 89.
33.40A An inauthentic black toner cartridge was
detected.
33.40AN
33.40BN An inauthentic black toner cartridge was
detected.
33.60 An inauthentic black imaging unit was detected. See “Imaging unit (K) error service check” on
page 89.
33.60A An inauthentic black imaging unit was detected.
33.60AN
33.60B An inauthentic black imaging unit was detected.
33.60BN
33.60C An inauthentic black imaging unit was detected.

37–39 user attendance messages

Error code Description Action
37.01 The memory is insufficient to collate the job. See “Insufficient memory service check” on
page 89.
37.03
38.00 The scan job is too long.
38.01 The memory is full.
39.01 The page is too complex to print. The printer
memory is not enough for the details on the
39.02
page.

MICR supplies service check

1 Make sure that the toner cartridge and imaging unit are not damaged, not leaking, genuine, and support
MICR supplies.
2 Make sure that the imaging unit or imaging kit and the toner cartridge are free of toner buildup. Using
an approved toner vacuum cleaner, completely clean the supplies.
3 Press the power button to turn off the printer, and then disconnect the power cord from the electrical
outlet.
4 Wait for 30 seconds to make sure that all electrical charges have dissipated from the printer.
5 Connect the power cord to the electrical outlet, and then press the power button to turn on the printer.
6 Wait for the printer to completely boot up and initialize all its components before sending the print job
again.

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Toner cartridge (K) error service check

1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to the supplier.
2 Make sure that the cartridge region matches the printer region.
3 Make sure that the toner cartridge is not damage and not leaking.
4 Make sure that the toner cartridge is free of toner buildup. Using an approved toner vacuum cleaner,
completely clean the supplies.
5 When installing a genuine after market supply for the first time and a supplies message error occurs,
install the latest firmware version available for your printer.
6 Clean the toner cartridge contacts for any toner contamination.
7 Check the toner cartridge contacts for damage.
8 Make sure that the connections between the controller board and the toner cartridge are properly
connected.

Imaging unit (K) error service check

1 Check if the printer is using a genuine and supported Lexmark imaging unit or imaging kit.
Note: If the printer is using a third‑party imaging unit or imaging kit, then refer the users to the
supplier.
2 Check the imaging unit or imaging kit for damage.
3 Make sure that the imaging unit or imaging kit is free of toner buildup. Using an approved toner vacuum
cleaner, completely clean the supplies.
4 When installing a genuine after market supply for the first time and a supplies message error occurs,
install the latest firmware version available for your printer.
5 Clean the toner cartridge contacts for any toner contamination.
6 Check the toner cartridge contacts for damage.
7 Make sure that the connections between the controller board and the toner cartridge are properly
connected.

Insufficient memory service check

1 Erase the printer memory. Do the following:
a Turn off the printer, and then disconnect the power cord from the electrical outlet.
b Wait for a few minutes, connect the power cord to the electrical outlet, and then turn on the printer.
2 Reduce the complexity of the print job. Do any of the following:
• Lower the print quality.
• Reduce the number of pages being printed at once.
3 If the file format is causing the issue, then convert the file to a different format that is more efficient in
printing such as PDF.

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4 Use a different driver, such as PostScript driver, to handle the print job more efficiently.
Some printer drivers may be more efficient at handling large or complex print jobs than others.
5 Upgrade the printer memory by adding additional RAM or installing an ISD. For more information, see
“Available internal options” on page 305.

Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
The Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may affect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage the Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, instruct the customer to touch and hold the error message on the display using two fingers for 15
seconds. When a confirmation dialog box appears, touch Continue.
If the customer does not want to accept these risks, then remove the third-party supply or part from the
printer and install a genuine Lexmark supply or part.
If the printer does not print after clearing the error message, then instruct the customer to reset the supply
usage counter.

Resetting the supply usage counter

1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage
And Counters > Reset Maintenance Counter.
2 Touch Start.
Note: If resetting the supply usage counter fails, then the customer should return the supply item to the
place of purchase.

Using genuine Lexmark parts and supplies

Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can
also affect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine
supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause
damage to your printer. After resetting the supply or part counter, your printer may display an error indicating
the presence of the reset item.

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4y user attendance errors

41‑42 user attendance messages

Error code Description Action
41.60 The imaging unit and toner cartridge are N/A
mismatched or incompatible.
41.60A The imaging unit and toner cartridge are N/A
mismatched or incompatible—Toner type
41.60AN
mismatch.
42.01 The toner cartridge and printer regions are See “Mismatched supplies service check” on
mismatched. page 94.
42.02 The toner cartridge and printer regions are
mismatched.
42.03 The toner cartridge and printer regions are
mismatched.
42.04 The toner cartridge and printer regions are
mismatched.
42.05 The toner cartridge and printer regions are
mismatched.
42.09 The toner cartridge and printer regions are
mismatched.
42.10 The toner cartridge and printer regions are See “Mismatched supplies service check” on
mismatched. page 94.
42.10K
42.12 The toner cartridge and printer regions are
mismatched.
42.12K
42.13 The toner cartridge and printer regions are
mismatched.
42.13K
42.14 The toner cartridge and printer regions are
mismatched.
41.14K
42.15 The toner cartridge and printer regions are
mismatched.
42.19 The toner cartridge and printer regions are
mismatched.

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Error code Description Action

42.20 The toner cartridge and printer regions are See “Mismatched supplies service check” on
mismatched. page 94.
42.21 The toner cartridge and printer regions are
mismatched.
42.21K
42.23 The toner cartridge and printer regions are
mismatched.
42.23K
42.24 The toner cartridge and printer regions are
mismatched.
42.25 The toner cartridge and printer regions are
mismatched.
42.25K
42.26K The toner cartridge and printer regions are
mismatched.
42.29 The toner cartridge and printer regions are
mismatched.
42.30 The toner cartridge and printer regions are See “Mismatched supplies service check” on
mismatched. page 94.
42.31 The toner cartridge and printer regions are
mismatched.
42.32 The toner cartridge and printer regions are
mismatched.
42.34 The toner cartridge and printer regions are
mismatched.
42.34K
42.35 The toner cartridge and printer regions are
mismatched.
42.39 The toner cartridge and printer regions are
mismatched.

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Error code Description Action

42.40 The toner cartridge and printer regions are See “Mismatched supplies service check” on
mismatched. page 94.
42.40K
42.41 The toner cartridge and printer regions are
mismatched.
42.41K
42.42 The toner cartridge and printer regions are
mismatched.
42.43 The toner cartridge and printer regions are
mismatched.
42.43K
42.45 The toner cartridge and printer regions are
mismatched.
42.46 The toner cartridge and printer regions are
mismatched.
42.46K
42.49 The toner cartridge and printer regions are
mismatched.
42.50 The toner cartridge and printer regions are See “Mismatched supplies service check” on
mismatched. page 94.
42.51 The toner cartridge and printer regions are
mismatched.
42.52 The toner cartridge and printer regions are
mismatched.
42.52K
42.53 The toner cartridge and printer regions are
mismatched.
42.54 The toner cartridge and printer regions are
mismatched.
42.59 The toner cartridge and printer regions are
mismatched.
42.60 The toner cartridge and printer regions are See “Mismatched supplies service check” on
mismatched. page 94.
42.60K
42.61 The toner cartridge and printer regions are
mismatched.
42.61K
42.62 The toner cartridge and printer regions are
mismatched.
42.62K
42.63 The toner cartridge and printer regions are
mismatched.
42.63K
42.64 The toner cartridge and printer regions are
mismatched.
42.64K

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Error code Description Action

42.90 The toner cartridge and printer regions are See “Mismatched supplies service check” on
mismatched. page 94.
42.91 The toner cartridge and printer regions are
mismatched.
42.92 The toner cartridge and printer regions are
mismatched.
42.93 The toner cartridge and printer regions are
mismatched.
42.94 The toner cartridge and printer regions are
mismatched.
42.94K
42.95 The toner cartridge and printer regions are
mismatched.

43‑44 user attendance error messages

Error code Description Action
43.40 A toner cartridge sensor error was detected. See “Toner meter card error service check” on
page 94.
43.40Z A black TMC error was detected.
44.40 The toner cartridge and printer are mismatched See “Replace cartridge, printer region
or incompatible. mismatch” on page 33.
44.40B
44.60 The imaging unit and printer are mismatched or
incompatible.

Mismatched supplies service check

1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the users to the supplier.
2 Make sure that the cartridge region matches the printer region.
3 Make sure that the toner cartridge is not damage and not leaking.
4 Make sure that the toner cartridge is free of toner buildup. Using an approved toner vacuum cleaner,
completely clean the supplies.
5 When installing a genuine after market supply for the first time and a supplies message error occurs,
install the latest firmware version available for your printer.

Toner meter card error service check

1 Make sure that the toner meter card is properly installed.
2 Check the sensor (toner meter) for contamination.
3 Make sure that the printer is free of toner buildup. Using an approved toner vacuum cleaner, completely
clean the supplies.

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4 Make sure that the sensor (toner meter) is functional. Do the following:
a Enter the Diagnostics menu, and then touch Printer diagnostics and adjustments > Sensor tests.
b Find the sensor (toner meter).

5y user attendance errors

55–59 user attendance error messages

Error code Description Action
55.1 An unsupported USB device was detected. Remove the flash drive to continue.
55.2 An unsupported USB hub was detected. Remove the USB hub to continue.
58.00 Too many optional trays and finishers were 1 Turn off the printer, and then unplug the
detected. power cord from the electrical outlet.
58.00A Too many optional trays were detected. 2 Remove one or more trays.
3 Connect the power cord to the electrical
58.00B Too many optional trays were detected.
outlet, and then turn on the printer.
58.00C Too many optional trays were detected.
58.00D Too many optional trays were detected.
59.00 An unsupported option was detected. The 1 Turn off the printer, and then unplug the
option software version is not supported by the power cord from the electrical outlet.
engine. 2 Remove the indicated tray.
59.00C An unsupported option was detected. 3 Connect the power cord to the electrical
outlet, and then turn on the printer.
59.00D An unsupported option was detected.

6y user attendance errors

61–66 user attendance error messages

Error code Description Action
61.00 The hard disk is defective. Replace the defective storage drive.
62.00 The hard disk is full. Try one or more of the following:
• Touch Continue to clear the message.
• Delete fonts, macros, and other data stored
in the printer hard disk.
• Install a printer hard disk.
63.00 The hard disk is not formatted. To format the storage drive later, do the following:
1 From the home screen, touch Settings >
Device > Maintenance > Out of Service
Erase.
2 Touch Erase Intelligent Storage Drive, and
then touch ERASE.
64.00 The hard disk format is unsupported. ‑‑

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Error code Description Action

66.00 The hard disk needs to be formatted. ‑‑

7y user attendance errors

71–72 user attendance error messages

Error code Description Action
71.01 The fax station name is not set up. N/A
71.02 The fax station number is not set up.
71.03 The analog phone line is not found. N/A
71.04 The analog phone line is incorrectly connected.
71.05 An invalid FoIP license was detected.
71.06 The fax server is not found.
71.07 The printer is not registered to HTTPS Fax Server. Register the printer to HTTPS Fax server.
71.12 The printer cannot print faxes because the fax N/A
memory is full.
71.13 The printer cannot send faxes because the fax
memory is full.
71.20 The fax partition is not working.
72.01 The SMTP server is not set up. N/A
72.02 The Web Link server is not set up. Contact system administrator.
72.04 The Fax server to Format is not set up. Contact system administrator.

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8y user attendance errors

80 user attendance error messages

Error code Description Action
80.00 The maintenance kit is nearly low. Touch Continue to clear the message or see
“Maintenance kit service check” on page 99.
80.01 The maintenance kit is nearly low. The backup
roll or fuser page count threshold has been
reached.
80.03 The maintenance kit is nearly low.
80.09 The maintenance kit is nearly low. The
user‑selected EWS set point has been reached.
80.11 The maintenance kit is low. The backup roll or
fuser page count threshold has been reached.
80.13 The maintenance kit is low.
80.19 The maintenance kit is low. The user‑selected
EWS set point has been reached.
80.21 The maintenance kit is very low. The backup roll
or fuser page count threshold has been reached.
80.23 The maintenance kit is very low.
80.29 The maintenance kit is very low. The
user‑selected EWS set point has been reached.
80.31 Replace the maintenance kit. The backup roll or
fuser page count threshold has been reached.
The fuser may continue to function beyond end
of life.
80.33 Replace the maintenance kit.
80.39 Replace the maintenance kit. The user‑selected
EWS set point has been reached. The fuser may
continue to function beyond end of life.

Diagnostics and troubleshooting

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84 user attendance error messages

Error code Description Action
84.00 The black imaging unit is nearly low. Touch Continue to clear the message.
84.01 The black imaging unit is nearly low.
84.02 The black imaging unit is nearly low.
84.03 The black imaging unit is nearly low. The side
count set point has been reached.
84.09 The black imaging unit is nearly low. The user-
selected EWS set point has been reached.
84.11 The black imaging unit is low.
84.12 The black imaging unit is low.
84.13 The black imaging unit is low. The side count set
point has been reached.
84.19 The black imaging unit is low. The user-selected
EWS set point has been reached.
84.20 The black imaging unit is very low.
84.21 The black imaging unit is very low.
84.22 The black imaging unit is very low.
84.23 The black imaging unit is very low. The side count
set point has been reached.
84.29 The black imaging unit or CMY imaging kit is very
low. The user-selected EWS set point has been
reached.
84.30 The black imaging unit has reached end‑of‑life. See “Replacing the imaging unit” on page
243.
84.31 The black imaging unit has reached end‑of‑life.
84.32 The black imaging unit has reached end‑of‑life.
84.33 The black imaging unit has reached end‑of‑life.
84.41 The black imaging unit has reached beyond
end‑of‑life.
84.42 The black imaging unit has reached beyond
end‑of‑life.
84.43 The black imaging unit has reached beyond
end‑of‑life.

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88 user attendance error messages

Error code Description Action
88.00 The black toner cartridge is nearly low. Touch Continue to clear the message.
88.01 The black toner cartridge is nearly low.
88.08 The black toner cartridge quanta error has
occurred.
88.09 The black toner cartridge is nearly low. The
user‑selected EWS set point has been reached.
88.10 The black toner cartridge is low.
88.18 The black toner cartridge is low.
88.19K The black toner cartridge is low. The
user‑selected EWS set point has been reached.
88.20K The black toner cartridge is very low.
88.28K The black toner cartridge is very low.
88.29K The black toner cartridge is very low. The
user‑selected EWS set point has been reached.
88.30K The black toner cartridge is at end‑of‑life. See “Replacing the toner cartridge” on
page 242.
88.37K The black toner cartridge is at end‑of‑life.
88.38K The black toner cartridge is at end‑of‑life.
88.40K The black toner cartridge is beyond end‑of‑life.
88.47K The black toner cartridge is beyond end‑of‑life.
88.48K The black toner cartridge is beyond end‑of‑life.

Maintenance kit service check

Warning—Potential Damage: Do not perform these steps if the printer is on.
1 Replace the required maintenance kit.
2 Reset the maintenance counter. See the “Resetting counters” section.

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Printer hardware errors

111 errors

111 error messages

Error code Description Action
111.20 Printhead error (mirror motor lock) was detected See “Printhead error service check” on
before the motor was turned on. page 101.
111.21 No printhead power (+5 V) when the laser servo
started.
111.30 The printhead failed during power‑on tests.
111.30A The printhead failed during power‑on tests—Old
engine code.
111.30B The printhead failed during power‑on tests—
Boost failure.
111.30C The printhead failed during power‑on tests—
Capture time incorrect.
111.30D The printhead failed during power‑on tests—
Unknown.
111.30E The printhead failed during power‑on tests—
Every test has produced HSYNCs.
111.30F The printhead failed during power‑on tests—
Failure to produce HSYNCs.
111.30G The printhead failed during power‑on tests—
Diode A failure.
111.30H The printhead failed during power‑on tests—
Diode B failure.
111.30L The printhead failed during power‑on tests—
Lpow failure.
111.31 Printhead error (no first HSYNC) was detected.
111.32 Printhead error (lost HSYNC) was detected.
111.33 Printhead error (lost HSYNC) was detected during
servo.
111.35 Printhead error (mirror motor never got first lock)
was detected.
111.36 Printhead error (mirror motor never stabilized) was
detected.
111.37 Paper reached the sensor (input) but the mirror
motor was not locked.
111.38 Paper reached the sensor (input) but the printhead
startup was not incomplete.
111.40 The printhead installed is incorrect.
Diagnostics and troubleshooting
111.91 Printhead error (bad facet time reading).
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Printhead error service check

1 Perform a POR.
2 Make sure that the connections between the controller board and the printhead are properly
connected.
3 Check the printhead for damage, contamination, and improper installation. For more information, see
“Printhead removal” on page 238.

121 errors

121 error messages

Error code Description Action
121.00 Fuser did not reach the required temperature. See “Fuser temperature error service check”
on page 102.
121.01 During an attempt to heat up, the fuser was not
detected.
121.02 Fuser went over the required temperature (during
EWC/line voltage detection).
121.10 Fuser did not reach the required temperature
(during start of EWC/line voltage detection).
121.11 Fuser reached the required temperature (during
final EWC/line voltage detection) too late.
121.12 Fuser did not reach the required temperature
(during final EWC/line voltage detection).
121.13 Fuser reached the required temperature (during
final EWC/line voltage detection) too fast.
121.14 Fuser is heating too fast.
121.20 Fuser did not reach the required temperature
during steady state control. This can occur during
printing or in standby mode.

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Error code Description Action

121.22 Open fuser relay was detected. See “Fuser temperature error service check”
on page 102.
121.23 Fuser relay was turned off but the feed back to the
engine code indicated that it was still open.
121.24 Fuser did not reach the required temperature
during the final EWC/line voltage detection.
121.28 Fuser did not reach the required temperature
during EP warm‑up.
121.32 Fuser did not reach the required temperature at
100% power.
121.33 Fuser did not reach the required temperature while
page is in the fuser.
121.34 Fuser did not reach the required temperature
during steady state control.
121.50 Fuser went over the required temperature during
global over‑temp check.
121.52 Main thermistor temperature is out of range.
121.53 Main thermistor temperature change rate is out of
range.
121.71 Open fuser main heater thermistor was detected.

Fuser temperature error service check

1 Make sure that the printer is placed in a location with the following temperature and humidity:
• 60°F to 90°F temperature range
• 8% to 80% relative humidity
2 If the printer must be placed in a below freezing environment, then do the following:
a Remove the fuser, and then allow it to slowly warm above freezing temperature.
b Reinstall the fuser, and then turn on the printer.
c Increase the timeout value for sleep mode to 114. From the home screen, touch Settings > Device
> Power Management > Timeouts > Sleep Mode.
Note: 114 minutes is the maximum acceptable timeout value.
3 Make sure the wall outlet where the printer is connected provides >95% of rated voltage when printer
is in "Ready State" ( >109 VAC U.S., >218 VAC for HV Geos, >95 VAC for Japan).
Notes:
• Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or
UPS devices. The power capacity of these types of accessories can be easily overloaded by a
laser printer. This can result in a risk of fire, property damage, or poor printer performance.
• Power strips and uninterrupted power supplies can cause a low amperage condition to occur
within the printer, which in turn may trigger a false fuser error.
• Make sure that the printer is plugged into an appropriate rate and properly grounded electrical
out let or supported Inline Surge Protector.

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4 Perform a POR.
5 Make sure that the correct voltage is supplied to the fuser from the power supply. For more information,
see the Wiring diagram and “Power supply removal” on page 204.
6 Make sure that the connections between the controller board and the fuser are properly connected.
7 Check the fuser for damage, contamination, and improper installation. For more information, see “Fuser
removal” on page 232.

Most likely parts to replace

• Fuser
– For the part number, go to “Electronics” on page 273.
– For the removal procedure, go to “Fuser removal” on page 232.
• Power supply
– For the part number, go to “Electronics” on page 273.
– For the removal procedure, go to “Power supply removal” on page 204.

126 errors

126 error messages

Error code Description Action
126.01 Line frequency has gone outside the operating See “LVPS error service check” on page 103.
range.
126.05 The LVPS power dropped but the printer was not
in sleep mode.
126.06 LVPS 7 V line error was detected.
126.07 LVPS 7 V rail was down during power‑on.
126.10 No line frequency was detected.
126.11 Line frequency has exceeded the operating
range.
126.12 LVPS mismatch was detected.
126.13 LVPS mismatch was detected.
126.14 LVPS relay is stuck or closed.

LVPS error service check

1 Make sure that the printer is plugged into a into an appropriate rate and properly grounded electrical
out let or supported Inline Surge Protector.
2 Perform a POR.
3 Make sure that the connections between the controller board and the LVPS are properly connected.

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4 Make sure that the printer is plugged into a supported power strip or uninterruptable power supply
(UPS).
5 Make sure that voltage output of the electrical outlet matches the voltage rating of the printer.
Note: A poor power source may trigger a false fuser error.

128 errors

128 error messages

Error code Description Action
128.01 TDS baseline is too low. See “Sensor (toner density) error service
check” on page 104.
128.02 TDS baseline is too high.
128.03 TDS baseline range is excessive.
128.16 TDS calibration is at maximum.
128.17 TDS calibration is too low.
128.18 TDS calibration is too close to baseline.
128.32 Photoconductor drum measurement is too high.
128.33 Photoconductor drum measurement is too
different from calibration.
128.34 Photoconductor drum measurement is too close
to baseline.
128.35 Photoconductor drum measurement data is not
enough.

Sensor (toner density) error service check

1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the user to their supplier.
2 Check the imagine unit and toner cartridge for damage and leakage.
3 Make sure that the imaging unit and the toner cartridge are free of toner buildup. using an approved
toner vacuum cleaner, completely clean the supplies.
4 Perform a POR.
5 Check the cleaning mechanism actuator for improper operation and damage.
6 Clear the area under the transfer roller of dust and toner contamination. For more information, see
“Transfer roller removal” on page 195.
7 Remove tray 1, and then manually actuate the toner density sensor wiper my moving the pick roller up
and down.
8 Make sure the connections between the controller board and sensor (toner density) are properly
connected.

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9 Check the pick roller cam for damage.

Note: The rotation of the pick roller cam triggers the movement of the wiper bracket.
10 Check the sensor (toner density) and its wiper bracket for damage, contamination, and improper
installation. For more information, see “Sensor (toner density) and media present sensor flag
removal” on page 224.

133 errors

133 error messages

Error code Description Action
133.04 CTLS timeout was detected at the imaging unit. See “Imaging unit CTLS error service check”
on page 105
133.05 CTLS reading at the imaging unit is above the
maximum expected value.
133.06 CTLS reading at the imaging unit is below the
minimum expected value.
133.08 Excessive CTLS noise was detected at the
imaging unit.

Imaging unit CTLS error service check

1 Check the imaging unit for damage, contamination, and improper installation.
2 Check the imaging unit contacts for contamination.
3 Perform a POR.
4 Make sure that the connections between the controller board and the imaging unit are properly
connected.

140 errors

140 error messages

Error code Description Action
140.80 Motor (main) does not turn on. See “Motor (main) error service check” on
page 106.
140.81 Motor (main) does not turn off.
140.82 Motor (main) speed did not ramp up to the
required level.
140.83 Motor (main) stalled.
140.84 Motor (main) ran too slow.
140.85 Motor (main) ran too fast.
140.86 Motor (main) ran too long.

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Motor (main) error service check

1 Check if the error occurs only after printing. If yes, then check the imaging unit for damage,
contamination, and improper installation.
2 Perform a POR.
3 Make sure that the motor (main) is functional. Do the following:
a Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
b Select Transport.
4 Make sure that the connections between the motor (main) and the controller board are properly
connected.
5 Check the main drive gearbox for damage, contamination, and improper installation. For more
information, see “Main drive gearbox removal” on page 166.

155 errors

155 error messages

Error code Description Action
155.80 Motor (cartridge) does not turn on. See “Cartridge drive error service check ” on
page 106.
155.81 Motor (cartridge) does not turn off.
155.82 Motor (cartridge) speed did not ramp up to the
required level.
155.83 Motor (cartridge) has stalled.
155.84 Motor (cartridge) ran too slow.
155.85 Motor (cartridge) ran too fast.
155.86 Motor (cartridge) ran too long.

Cartridge drive error service check

1 Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the printer is using a third‑party toner cartridge, then refer the user to their supplier.
2 Check the toner cartridge for damage and improper installation.
3 Manually turn the cartridge gear, and then make sure it is not stuck.
4 Open the front access door, and then check if the cartridge plunger is damaged.
5 Make sure that the toner cartridge is free of toner buildup. Using an approved toner vacuum cleaner,
completely clean the toner cartridge.
6 Make sure that the connections between the toner cartridge and the controller board are properly
connected.
7 Perform a POR.

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8 Make sure that the motor (main) is functional. Do the following:

a Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
b Select Transport.
9 Make sure that the connections between the motor (main) and the controller board are properly
connected.
10 Check the main drive gearbox for damage, contamination, and improper installation. For more
information, see “Main drive gearbox removal” on page 166.

16y errors

161 error messages

Error code Description Action
161.80 The motor (tray 1 pick/lift) does not turn on. See “Motor (tray 1 pick/lift) error service
check” on page 109.
161.81 The motor (tray 1 pick/lift) does not turn off.
161.82 The motor (tray 1 pick/lift) speed did not ramp up
to the required level.
161.83 The motor (tray 1 pick/lift) stalled.
161.84 The motor (tray 1 pick/lift) ran too slow.
161.85 The motor (tray 1 pick/lift) ran too fast.
161.86 The motor (tray 1 pick/lift) ran too long.

162‑164 error messages

Error code Description Action
162.80 The motor (tray 2 pick) does not turn on. See “Optional tray pick drive error service
check” on page 110.
162.81 The motor (tray 2 pick) does not turn off.
162.82 The motor (tray 2 pick) speed did not ramp up to
the required level.
162.83 The motor (tray 2 pick) stalled.
162.84 The motor (tray 2 pick) ran too slow.
162.85 The motor (tray 2 pick) ran too fast.
162.86 The motor (tray 2 pick) ran too long.

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Error code Description Action

163.80 The motor (tray 3 pick) does not turn on. See “Optional tray motor error service check”
on page 110.
163.81 The motor (tray 3 pick) does not turn off.
163.82 The motor (tray 3 pick) speed did not ramp up to
the required level.
163.83 The motor (tray 3 pick) stalled.
163.84 The motor (tray 3 pick) ran too slow.
163.85 The motor (tray 3 pick) ran too fast.
163.86 The motor (tray 3 pick) ran too long.
164.80 The motor (tray 4 pick) does not turn on.
164.81 The motor (tray 4 pick) does not turn off.
164.82 The motor (tray 4 pick) speed did not ramp up to
the required level.
164.83 The motor (tray 4 pick) stalled.
164.84 The motor (tray 4 pick) ran too slow.
164.85 The motor (tray 4 pick) ran too fast.
164.86 The motor (tray 4 pick) ran too long.

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166‑168 error messages

Error code Description Action
166.80 The motor (tray 2 transport) does not turn on. See “Optional tray motor error service check”
on page 110.
166.81 The motor (tray 2 transport) does not turn off.
166.82 The motor (tray 2 transport) speed did not ramp
up to the required level.
166.83 The motor (tray 2 transport) stalled.
166.84 The motor (tray 2 transport) ran too slow.
166.85 The motor (tray 2 transport) ran too fast.
166.86 The motor (tray 2 transport) ran too long.
167.80 The motor (tray 3 transport) does not turn on.
167.81 The motor (tray 3 transport) does not turn off.
167.82 The motor (tray 3 transport) speed did not ramp
up to the required level.
167.83 The motor (tray 3 transport) stalled.
167.84 The motor (tray 3 transport) ran too slow.
167.85 The motor (tray 3 transport) ran too fast.
167.86 The motor (tray 3 transport) ran too long.
168.80 The motor (tray 4 transport) does not turn on.
168.81 The motor (tray 4 transport) does not turn off.
168.82 The motor (tray 4 transport) speed did not ramp
up to the required level.
168.83 The motor (tray 4 transport) stalled.
168.84 The motor (tray 4 transport) ran too slow.
168.85 The motor (tray 4 transport) ran too fast.
168.86 The motor (tray 4 transport) ran too long.

Motor (tray 1 pick/lift) error service check

1 Check the tray insert for damage and improper installation.
2 Check the tray guides for damage and improper operation.
3 Check the lift plate for damage and improper operation.
4 Perform a POR.
5 The following instruction applies to only the MS63x, MX53x, and MX63x printer models.
a Make sure that the pick/lift motor gearbox is functional. Do the following:
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
2 Select Motor (tray 1 pick/lift).

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b Make sure that the connections between the motor (pick/lift) and the controller board are properly
connected.
c Check the pick/lift motor gearbox for damage, contamination, and improper installation. For more
information, see “Pick/lift motor gearbox removal” on page 222.
6 Check the pick roller for damage and improper operation. For more information, see “Pick roller
removal” on page 214.

Optional tray motor error service check

1 Make sure that the printer is placed in a location with the recommend airflow, ventilation, and clearance
around the printer. For more information, see “Selecting a location for the printer” on page 302.
2 Make sure that the cooling fan is functional. Do the following:
a Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments > Motors tests.
b Select Fan (main).
3 Make sure that the connections between the cooling fan and the controller boar dare properly
connected.
4 Check the cooling fan for damage, contamination, and improper installation. For more information, see
“Fan removal” on page 182.

Optional tray pick drive error service check

1 Turn off the printer.
2 Check the optional tray for improper installation.
3 Remove the optional tray, and then check the connectors on the printer and optional tray for damage
and improper connection.
4 Reinstall the optional tray, and then turn on the printer.
5 Remove the tray insert.
6 Check the tray insert and its lift plate gears for damage and improper operation.
7 Make sure that the following motors are functional:
• Motor (pick (tray (x))
• Motor (pass‑through (tray(x))
Do the following:
a Enter the Diagnostics menu, and then touch Additional input tray diagnostics > Motors tests.
b Select Pick (tray [x]) and Pass‑through (tray [x]).
8 Make sure that the connections between the motors and the controller board are properly connected.
9 Check the motors for damage, and improper installation.

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171 errors

171 error messages

Error code Description Action
171.82 The main fan speed did not ramp up to the N/A
required level.
171.83 The main fan stalled.
171.84 The main fan ran too slow.
171.85 The main fan ran too fast.

6yy errors

600‑680 error messages

Error code Description Action
600.01 Toner tally from the RIP was not received. See “Printhead error service check” on
page 101.
600.02 Video did not start.
600.03 Transfer Servo never started.
600.04 Duplex page was not picked.
600.05 Invalid PH NVRAM Type error was detected.
600.06 Paper port driver is unresponsive.
600.07 Page is at image point before EP is ready.
600.07A
600.07B Page is at input sensor before EP is ready.
600.07C Page is at image point before EP is ready.
600.09 EP update error was detected.
600.10 EP late run‑in error was detected.
600.95 RIP intentionally declared a jam error, usually to
prevent a kiosk user from printing free pages.
602.29 Tray 2 was unable to be ready for picking. N/A
602.39 Tray 3 was unable to be ready for picking. N/A
602.49 Tray 4 was unable to be ready for picking. N/A
602.59 Tray 5 was unable to be ready for picking.

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Error code Description Action

611.02 An Input ISR error occurred and the printhead was See “Printhead error service check” on
not ready. page 101.
611.32 Lost Hsync errors were detected. Laser safety
interlock system may be the cause.
611.33 Lost Hsync errors were detected during servo.
611.34 A mirror motor lock error was detected.
611.35 The mirror motor never got first lock.
611.36 The mirror motor never stabilized.
611.37 Paper reached the sensor (input) but the mirror
motor was not locked.
611.38 Paper reached the sensor (input) but the printhead
startup was incomplete.
621.01 Fuser heater was too cold when paper entered See “Fuser temperature error service check”
the fuser nip. on page 102.
655.80 Motor (cartridge) does not turn on. See “Cartridge drive error service check ” on
page 106.
655.81 Motor (cartridge) does not turn off.
655.82 Motor (cartridge) speed did not ramp up to the
required level.
655.83 Motor (cartridge) has stalled.
655.84 Motor (cartridge) ran too slow.
655.85 Motor (cartridge) ran too fast.
655.86 Motor (cartridge) ran too long.
661.13 The tray 1 lift plate failed to lift. See “Motor (tray 1 pick/lift) error service
check” on page 109.
661.80 Motor (tray 1 pick/lift) does not turn on.
661.81 Motor (tray 1 pick/lift) does not turn off.
661.82 Motor (tray 1 pick/lift) speed did not ramp up to the
required level.
661.83 Motor (tray 1 pick/lift) has stalled.
661.84 Motor (tray 1 pick/lift) ran too slow.
661.85 Motor (tray 1 pick/lift) ran too fast.
661.86 Motor (tray 1 pick/lift) ran too long.

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Error code Description Action

662.23 The tray 2 lift plate failed to lift. See “Optional tray pick drive error service
check” on page 110.
662.80 Motor (tray 2 pick) does not turn on.
662.81 Motor (tray 2 pick) does not turn off.
662.82 Motor (tray 2 pick) speed did not ramp up to the
required level.
662.83 Motor (tray 2 pick) has stalled.
662.84 Motor (tray 2 pick) ran too slow.
662.85 Motor (tray 2 pick) ran too fast.
662.86 Motor (tray 2 pick) ran too long.
663.23 The tray 3 lift plate failed to lift. See “Optional tray motor error service check”
on page 110.
663.80 Motor (tray 3 pick) does not turn on.
663.81 Motor (tray 3 pick) does not turn off.
663.82 Motor (tray 3 pick) speed did not ramp up to the
required level.
663.83 Motor (tray 3 pick) has stalled.
663.84 Motor (tray 3 pick) ran too slow.
663.85 Motor (tray 3 pick) ran too fast.
663.86 Motor (tray 3 pick) ran too long.
664.43 The tray 4 lift plate failed to lift.
664.80 Motor (tray 4 pick) does not turn on.
664.81 Motor (tray 4 pick) does not turn off.
664.82 Motor (tray 4 pick) speed did not ramp up to the
required level.
664.83 Motor (tray 4 pick) has stalled.
664.84 Motor (tray 4 pick) ran too slow.
664.85 Motor (tray 4 pick) ran too fast.
664.86 Motor (tray 4 pick) ran too long.
666.80 The motor (tray 2 pass‑through) did not turn on.
666.81 The motor (tray 2 pass‑through) did not turn off.
666.82 The motor (tray 2 pass‑through) speed did not
ramp up to the required level.
666.83 The motor (tray 2 pass‑through) has stalled.
666.84 The motor (tray 2 pass‑through) ran too slow.
666.85 The motor (tray 2 pass‑through) ran too fast.

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Error code Description Action

666.86 The motor (tray 2 pass‑through) ran too long. See “Optional tray motor error service check”
on page 110.
667.80 The motor (tray 3 pass‑through) did not turn on.
667.81 The motor (tray 3 pass‑through) did not turn off.
667.82 The motor (tray 3 pass‑through) speed did not
ramp up to the required level.
667.83 The motor (tray 3 pass‑through) has stalled.
667.84 The motor (tray 3 pass‑through) ran too slow.
667.85 The motor (tray 3 pass‑through) ran too fast.
667.86 The motor (tray 3 pass‑through) ran too long.
668.80 The motor (tray 4 pass‑through) did not turn on.
668.81 The motor (tray 4 pass‑through) did not turn off.
668.82 The motor (tray 4 pass‑through) speed did not
ramp up to the required level.
668.83 The motor (tray 4 pass‑through) has stalled.
668.84 The motor (tray 4 pass‑through) ran too slow.
668.85 The motor (tray 4 pass‑through) ran too fast.
668.86 The motor (tray 4 pass‑through) ran too long.
680.10 ADF cover was open during an ADF job. N/A
680.20 Paper was not detected on the ADF tray during an N/A
ADF job.
680.40 A communication error has occurred during a N/A
scan job.
680.50 An imagepip error/prohibited image error has
been detected.

Procedure before starting the 9yy service checks

Retrieve certain information that helps your next level of support in diagnosing the problem before replacing
the controller board.
Warning—Potential Damage: Do not replace the controller board unless instructed by your next level of
support.
1 Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2 Collect the settings from the Menu Settings Page.
3 Collect information from the user.
Note: Not all of the items are retrievable from the printer that you are working on.

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A. Collecting the history information from the SE menu

Note: Make sure that your printer is connected to a network or to a print server.
1 Open a web browser, type http://printer_IP_address/se, and then press Enter.
Notes:
• printer_IP_address is the TCP/IP address of the printer.
• se is required to access the printer diagnostic information.
2 Click History Information, copy all information, and then save it as a text file.
3 Email the text file to your next level of support.

B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:
• Make sure that your printer is connected to a network or to a print server.
• Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve
the secondary crash code information using the SE menu.
1 Open a web browser, type http://printer_IP_address/se, and then press Enter.
2 Click Logs Gzip Compressed.
Note: A logs.tar.gz file is saved to the Downloads folder. The file may take several minutes to save. You
may rename the file if a logs.tar.gz already exists in the Downloads folder.
3 Email the logs to your next level of support.
Note: To download the FWdebug log to a flash drive, see “General SE Menu” on page 136.

C. Collecting the settings from the Menu Settings Page

Note: The Menu Settings Page is different for each printer. For more information, see the User’s Guide. Your
next level of support will tell you which page they want to see.

Copying the Menu Settings Page from the Embedded Web Server (EWS)
Note: Make sure that your printer is connected to a network or to a print server.
1 Open a web browser, type http://printer_IP_address, and then press Enter.
2 Click Settings, and then select one of the settings pages from the links shown on the page.
3 Copy all the information, and then save it as a text file.
4 Email the text file to your next level of support.

Printing the Menu Settings Page

1 From the home screen, navigate to:
Reports > Menu Settings Page
2 Print the Menu Settings Page, and then email a scanned copy of the page to your next level of support.

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D. Collecting information from the user

Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred

900-901 errors

900‑901 error messages

Error code Description Action
900.00 Unrecoverable RIP software error/illegal trap. See “900 error service check” on page 116.
900.70
901.01 A RIP firmware error has occurred.
901.02

900 error service check

1 Clear all jobs in the printer and computer print queue.
2 Perform a POR.
3 Turn off the printer.
4 Disconnect the USB cable, fax line, and network cable from the printer.
5 Turn on the printer.
6 If the error does not occur, then install each cable one at a time and perform a POR after each cable
installation.
7 Make sure that the printer is running the latest firmware version.
If the printer cannot connect to the network due to a 900 error, then do the following:
a Enter Recovery mode. For more information, see “Entering Recovery mode” on page 134.
b Flash the firmware code through a USB cable that is directly connected to a computer.
8 Turn off the printer.
9 Remove all electronic options (hard disk, ISD, wireless module, ISP, and memory options).
10 Turn on the printer.
11 If the error does not occur, then install the electronic options one at a time and perform a POR after
each electronic option installation.
12 Replace the electronic option that causes the error.
13 Make sure that the connections between the engine board and the controller board are properly
connected.

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14 Check the controller board for the following:

• Foreign debris (dust, dirt, or any accumulated material)
• Circuit board expansion due to heat and humidity
• Damaged pins, burnt‑out components, and signs of overheating and bulging
• Missing components and solder joint connection issues
• Contamination issues (corrosion, degradation, metallization, and chemical leakage)
• Incorrect input or output voltages. See the wiring diagram.
For more information, see “Controller board removal” on page 183.

912 errors

912 error messages

Error code Description Action
912.00 An engine software error has occurred. See “900 error service check” on page 116.
912.01 An engine error occurred. Resend the print job. If the problem remains, then
contact the next level of support.
912.02 An engine error occurred.
912.04 An engine error occurred.
912.05 An engine error occurred.
912.06 An engine error occurred.
912.07 An engine error occurred. See “900 error service check” on page 116.
912.08 An engine error occurred. Resend the print job. If the problem remains, then
contact the next level of support.
912.09 An engine error occurred.
912.13 An engine error occurred.
912.14 An engine error occurred.
912.15 An engine error occurred.
912.16 An engine error occurred.
912.17 An engine error occurred.
912.18 An engine error occurred.
612.19 An engine error occurred.
912.20 An engine error occurred.
912.21 An engine error occurred.
912.28 An engine error occurred.

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Error code Description Action

912.30 An engine error occurred. Resend the print job. If the problem remains, then
contact the next level of support.
912.31 An engine error occurred.
912.32 An engine error occurred.
912.33 An engine error occurred.
912.34 An engine error occurred.
912.36 An engine error occurred.
912.38 An engine error occurred. See “900 error service check” on page 116.
912.39 An engine error occurred. Resend the print job. If the problem remains, then
contact the next level of support.
912.40 An engine error occurred.
912.42 An engine error occurred.
912.43 An engine error occurred.
912.44 An engine error occurred.
912.45 An engine error occurred.
912.46 An engine error occurred.
912.48 An engine error occurred.
912.49 An engine error occurred.
912.50 An engine error occurred. See “900 error service check” on page 116.
912.51 An engine error occurred. Resend the print job. If the problem remains, then
contact the next level of support.
912.53 An engine error occurred.
912.54 An engine error occurred.
912.55 An engine error occurred.
912.56 An engine error occurred.
912.57 An engine error occurred.
912.58 An engine error occurred.
912.60 An engine error occurred.
912.61 An engine error occurred.
912.64 An engine error occurred.
912.65 An engine error occurred.
912.66 An engine error occurred.

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Error code Description Action

912.69 An engine error occurred. Resend the print job. If the problem remains, then
contact the next level of support.
912.70 An engine error occurred.
912.72 An engine error occurred.
912.73 An engine error occurred.
912.74 An engine error occurred.
912.75 An engine error occurred.
912.77 An engine error occurred.
912.79 An engine error occurred. See “900 error service check” on page 116.
912.85 An engine error occurred.
912.86 An engine error occurred. Resend the print job. If the problem remains, then
contact the next level of support.
912.88 An engine error occurred. See “900 error service check” on page 116.
912.99 RIP command interface issue to the engine.

938-958 errors

938–958 error messages

Error code Description Action
938.01 An unknown card type was detected by the See “900 error service check” on
thick engine code. page 116.
938.04 The supplies security is disabled. Restart the printer. If the problem remains,
then contact the next level of support.
938.05 A bad cal cap on the system cap. N/A
940.00 Controller to engine communication error See “900 error service check” on
has occurred. page 116.
941.03 An engine communication error has
occurred.
950.10 An NVRAM mismatch error occurred—
Non‑generic FRU installed.
953.99 An NVRAM chip failure with mirror part.
958.99 A controller board NAND error has occurred..

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980-992 errors

980‑992 error messages

Error code Description Action
980.01 An option communication error has occurred. See “Dead optional tray service check” on
page 121.
980.02 An option communication error has occurred.
980.03 An option communication error has occurred.
980.04 An option communication error has occurred.
980.05 An option communication error has occurred.
980.11 An option communication error has occurred.
980.13 An option communication error has occurred.
980.14 An option communication error has occurred.
980.15 An option communication error has occurred.
981.91 An invalid paper port protocol error has occurred.
982.92 A paper port error occurred.
982.94 A paper port error occurred.
982.95 A paper port error occurred.
982.96 A paper port error occurred.
982.97 A paper port error occurred.
983.98 An unsupported paper port command error has
occurred.
984.99 An invalid paper port parameter error has occurred.
992.00 An option device software error has occurred.
992.01 An option device software error has occurred.

Other symptoms

Base printer symptoms

Symptom Action
The optional tray is unresponsive. See “Dead optional tray service check” on
page 121.

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Dead optional tray service check

1 Check the compatibility of the optional tray. Do the following:
a Make sure that the optional tray is supported by the printer model. For more information, see
“Optional trays” on page 293.
b Remove the tray insert, and then check if the label is present.

If the part number of the optional tray does not start with 36S or the label is not present, then the optional
tray is incompatible.
2 If the error persists after installing a compatible tray, then check the interconnect cable for damage and
improper installation. For more information, see “Interconnect cable removal” on page 180.

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Service menus
Understanding the printer control panel

Using the control panel

Control panel part Function

1 Power button • Turn on or turn off the printer.
Note: To turn off the printer, press and hold the power button for five seconds.
• Set the printer to Sleep mode.
• Wake the printer from Sleep or Hibernate mode.
2 Display • View the printer messages and supply status.
• Set up and operate the printer.
3 Indicator light Check the status of the printer.

Understanding the status of the indicator light

Indicator light Printer status
Off The printer is off.
Solid blue The printer is ready.
Blinking blue The printer is printing or processing data.
Blinking red The printer requires user intervention.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Deep Sleep or Hibernate mode.

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Diagnostics menu

Entering the Diagnostics Menu

The Diagnostics Menu contains tests that are used to help isolate printer issues.
• To access the menu from POST, do the following:
1 Unplug the power cord from the electrical outlet.
2 Open tray 1.
3 Connect the power cord to the electrical outlet.
When the display shows the following icon, close tray 1.

4 From the menu that appears on the display, select Diagnostics_Mode.

Notes:
– Make sure that the selected menu turns green.
– If the Diagnostics_Mode option does not show on the display, touch ‑> repeatedly until it
appears.
5 Select Boot.
• To access the Diagnostics Menu from a 4.3‑in. touch screen display, do the following:
1 From the home screen, touch .
2 Touch **36, and then touch the start button.
• To access the Diagnostics Menu from a 2.8‑in. touch screen display, do the following:
1 Press the following buttons in this sequence: Back, Back, Start, Start.

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Reports

Device Settings
This report lists all the current printer settings.
Enter the Diagnostics menu, and then navigate to:
Reports > Device > Device Settings

Installed Licenses
This setting lists all the installed licenses and their feature data.
Enter the Diagnostics menu, and then navigate to:
Reports > Licenses > Installed Licenses

Advanced Print Quality Samples

This setting prints a list of the printer settings and sample pages to check print quality.
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples

Event Log

Display Log
This setting displays the message text that appears when a printer event occurs.
1 Enter the Diagnostics menu, and then navigate to:
Event Log > Display Log
2 Select a log to print.

Print Log
This setting lists an extended version of the various printer events.
1 Enter the Diagnostics menu, and then navigate to:
Event Log > Print Log
2 Touch Print Log.
Note: The events that appear in the report vary depending on the operational history of the printer.

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Print Log Summary

This setting lists a brief summary of the various printer events.
1 Enter the Diagnostics menu, and then navigate to:
Event Log > Print Log Summary
2 Touch Print Log Summary.
Note: The events that appear in the report vary depending on the operational history of the printer.

Mark Log
This setting allows you to create a service, maintenance, or custom log entry. Each log entry is added in the
printer event log.
1 Enter the Diagnostics menu, and then navigate to:
Event Log > Mark Log
2 Select a log that you want to create.

Input tray quick print

This setting lets you print a single or continuous Quick Test page in either duplex or simplex mode.
1 Enter the Diagnostics menu, and then touch Input tray quick print.
2 Select where you want to print the pages from.
3 Select whether to print a single or continuous test page, and then touch Start.

Output bin quick feed

This setting lets you send a single or continuous test page to a bin.
1 Enter the Diagnostics menu, and then touch Output bin quick feed.
2 Select the bin to send the test page to.
3 Select whether to send a single or continuous test page.

Printer Setup

Printed page count (mono)

This setting displays the amount of pages printed in mono.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the printed page count for mono.

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Permanent page count

This setting displays the total number of pages printed in mono and color. After all the print tests are completed,
this value resets to zero.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the permanent page count.

Enable edge-to-edge (printing)

This setting shifts all four margins to the physical edges of the page.
1 Enter the Diagnostics menu, and then navigate to:
Printer Setup > Enable edge‑to‑edge (printing)
2 Select a setting to adjust.
Note: This feature does not work in PPDS emulation.

Processor ID
This setting indicates the ID of the processor on the controller board.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the processor ID.

Serial number
This setting displays a read-only value of the serial number.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the serial number.

Model name
This setting displays the model name of the printer.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the model name.

Engine setting [x]

Warning—Potential Damage: Do not change this setting without specific instructions from the next level of
support.
This setting allows you to select a printer engine setting. Possible values are 0–255. 0 is the default.
1 Enter the Diagnostics menu, and then navigate to:
Printer Setup > Engine setting [x]
2 Select a setting, enter a value, and then touch OK.

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EP setup
Warning—Potential Damage: Do not change this setting without specific instructions from the next level of
support.
This setting allows you to adjust the EP setup of the printer.
1 Enter the Diagnostics menu, and then navigate to:
Printer Setup > EP setup
2 Select a setting.

Printer diagnostics and adjustments

Sensor tests
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
2 Select a sensor.
3 Find, and then manually toggle the sensor.
Notes:
• The sensor status on the screen toggles between 1 and 0 when the sensor is properly working.
• If a sensor test fails, the test failure may not indicate a failed sensor. Further troubleshooting may be
required. Check the boards and cables for possible issues.
• For the fuser exit sensor actuator, toggle it toward the rear door.

List of sensor tests

Test
MPF media present
Pick roller index (tray 1)
Media out (tray 1)
Input
Fuser exit
Duplex path 1
Output bin full
Door interlock
Trailing edge

Motor tests
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
2 Select a motor.

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Notes:
• If the motor is activated, then it is properly working.
• Some motors require automatic deactivation to avoid secondary issues such as possible damage and
contamination.
• Some tests require a special action to activate a motor such as removing a major component.
• If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be
required. Check the boards and cables for possible issues.
• To stop a running motor in non-touch-screen printer models, touch OK.

List of motor tests

Test
MPF pick
Pick (tray 1)
Duplex solenoid
Redrive solenoid
K toner add
Transport
Fan (main)

Registration adjust
This setting lets you adjust the skew and margins. You can also perform a Quick test after the adjustment.
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Registration adjust
2 Select a setting.

Margin Offset
This setting lets you adjust the margin offset and to print or reset the default settings.
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Margin Offset
2 Select a setting.

Universal Override
This setting lets you feed custom paper sizes to a Custom Media Tray.
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Universal Override
2 Select a paper source, and then adjust the settings.

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Additional input tray diagnostics

Sensor tests
1 Enter the Diagnostics menu, and then touch Additional input tray diagnostics.
2 Select a sensor.
3 Find, and then manually toggle the sensor.
Notes:
• The sensor status on the screen toggles between 1 and 0 when the sensor is properly working.
• If a sensor test fails, the test failure may not indicate a failed sensor. Further troubleshooting may be
required. Check the boards and cables for possible issues.

List of sensor tests

Test
Pick roller index (tray [x])
Media out (tray [x])
Pass-through (tray [x])
Trailing edge (tray [x])

Motor tests
1 Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
2 Select a motor.
Notes:
• If the motor is activated, then it is properly working.
• Some motors require automatic deactivation in order to avoid secondary issues such as possible
damage and contamination.
• Some tests require a special action to activate a motor such as removing a major component.
• If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be
required. Check the boards and cables for possible issues.

Test
Pass‑through (tray [x])

Entering Configuration Menu

From the home screen, touch Settings > Device > Maintenance > Configuration Menu.

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Configuration Menu
Menu item Description
USB Configuration Change the USB driver mode of the printer to improve its
USB PnP compatibility with a personal computer.
1*
2
USB Configuration Set the USB port to run at full speed and disable its high‑speed
USB Speed capabilities.
Full
Auto*
Tray Configuration Set the printer to link the trays that have the same paper type
Tray Linking and paper size settings.
Automatic*
Off
Tray Configuration Display a message that lets the user change the paper size and
Show Tray Insert Message paper type settings after inserting the tray.
Off
Only for unknown sizes*
Always
Tray Configuration Determine the default loading orientation for the A5 size paper
A5 Loading in all paper sources.
Short Edge*
Long Edge
Tray Configuration Set the paper source that the user fills when a prompt to load
Paper Prompts paper appears.
Auto* Note: For Multipurpose Feeder to appear, in the Paper menu,
Multipurpose Feeder set Configure MP to Cassette.
Manual Paper
Tray Configuration Set the paper source that the user fills when a prompt to load
Envelope Prompts envelope appears.
Auto* Note: For Multipurpose Feeder to appear, in the Paper menu,
Multipurpose Feeder set Configure MP to Cassette.
Manual Envelope
Tray Configuration Set the printer to resolve paper- or envelope-related change
Action for Prompts prompts.
Prompt user*
Continue
Use current
Note: An asterisk (*) next to a value indicates the factory default setting.

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Menu item Description

Tray Configuration Set the tray to support multiple universal sizes.
Multiple Universal Sizes
Off*
On
Reports Print reports about printer menu settings, status, and event
Menu Settings Page logs.
Event Log
Event Log Summary
Supply Usage And Counters Reset the supply usage history to the factory default level.
Clear Supply Usage History
Supply Usage And Counters Reset the counter after installing a new maintenance kit.
Reset Maintenance Counter
Printer Emulations Set the printer to recognize and use the PPDS data stream.
PPDS Emulation
Off*
On
Printer Emulations Set the printer to recognize and use the PS data stream.
PS Emulation
Off
On*
Printer Emulations Activate Forms Merge to store the forms into the hard disk or
Enable Formsmerge intelligent storage drive (ISD).
Off* Note: A hard disk or an ISD must be installed.
On
Printer Emulations Activate Prescribe.
Enable Prescribe Note: The Prescribe license must be installed.
Off*
On
Printer Emulations Configure the security settings of the printer during emulation
Emulator Security mode.
Page Timeout (60 minutes*)
Reset Emulator After Job (Off*)
Disable Printer Message Access (On*)
Print Configuration Set a text point-size value below which the high‑frequency
Font Sharpening screens are used when printing font data.
0–150 (24*) For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Print Configuration Adjust the toner density when printing documents.
Print Density
Disabled
1–5 (3*)
Note: An asterisk (*) next to a value indicates the factory default setting.

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Menu item Description

Device Operations Set the printer to operate in Quiet Mode.
Quiet Mode Note: Enabling this setting slows down the overall
Off* performance of the printer.
On
Device Operations Set the printer to operate in a special mode, in which it attempts
Safe Mode to continue offering as much functionality as possible, despite
Off* known issues.
On For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Device Operations Erase user‑defined strings for the Default or Alternate custom
Clear Custom Status messages.

Device Operations Erase messages that were remotely installed.

Clear all remotely‑installed messages
Device Operations Show existing error messages on the display after the printer
Automatically Display Error Screens remains inactive on the home screen for a length of time.
Off
On*
App Configuration Enable Lexmark Embedded Solutions (LES) applications.
LES Applications Note: This menu item is available only in some printer
Off models.
On*
Note: An asterisk (*) next to a value indicates the factory default setting.

Entering Invalid engine mode

This mode allows the printer to load the correct firmware code. For more information, see “Updating the printer
firmware ” on page 146.
1 Unplug the power cord from the electrical outlet.
2 Open tray 1.
3 Connect the power cord to the electrical outlet.
When the display shows the following icon, close tray 1.

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4 Touch ‑> to navigate the menu that appears on the display, and then select ENGINE_FLASH.

Note: The selected menu turns green.

5 Touch Boot.

Entering Recovery mode

This mode allows the printer to boot from a secondary set of instructions and flash firmware code.
Depending on your printer model, do any of the following:

For LED display

1 Turn off the printer.
2 Open the front door.
3 Press and hold the Stop button.
4 Turn on the printer.
5 When all the icons flash, release the button.

For 2‑line display

1 Turn off the printer.
2 Press and hold the OK and Back buttons.
3 Turn on the printer.
4 When the display shows the following icon, release the buttons.

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For 2.4-, 4.3-, 7-, and 10-inch displays with number pads
1 Turn off the printer.
2 Press and hold the 2, 7, and 8 buttons.
3 Turn on the printer.
4 When the display shows the following icon, release the buttons.

For 2.8‑, 4.3‑, 7‑, and 10‑inch displays without number pads
1 Turn off the printer.
2 Open tray 1.
Note: Make sure that paper is loaded in the tray.
3 Turn on the printer.
4 When an ellipses appears on the upper‑left corner of the display, close tray 1.
Note: If tray 1 is not closed, then the printer boots normally.

Service Engineer menu

Entering the SE Menu

Depending on your printer model, do any of the following:

For touch‑screen display

1 From the home screen, touch the on‑screen keypad.
2 Touch **411.
3 Touch the start icon or GO.

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For 2‑line display

From the home screen, press the following buttons in this sequence: Back, Left arrow, Back, Left arrow.

For 2‑line display with a menu button

From the home screen, press the following buttons in this sequence: Right, Right, OK, Left.

For 2.8‑, 4.3‑, 7‑, and 10‑inch displays

From the home screen, press the following buttons in this sequence: Back, Back, Home, Home.

General SE Menu
• Capture Logs to USB Drive
Note: This setting allows you to save a log file to a USB drive.
• Capture Logs to Internal Storage
• Code Versions
• Debug Level

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Network SE Menu
Enter the SE menu, and then select Network SE Menu.
Note: Use these settings as directed by the next level of support.

Top‑level menu Intermediate menu

HISTORY • Print
• Mark
MAC • Set Card Speed
• LAA
• Keep Alive
NPAP Print
TCP/IP • DHCP Request Options
• Run netstat
• Run arp
• Allow SNMP Set
• MTU
• Meditech Mode
• RAW LPR Mode
• Garp Interval
Wireless Settings • Wireless Performance Enhancement
• Unset Wireless Region
• Disable Wireless 11n
• Disable PMF
Ping Test • Ping Address
• Attempts
• Packet Size
• Run ping
Other Actions • Run ifconfig
• Run iptables
• Run ip6tables
• Run ipsecutils
Enable DHCPCD Debugging N/A
Enable wpa‑supplicant Debugging N/A
Enable Ethernet Gigabit N/A
Enable Dual‑NIC N/A
Enable BLE N/A
Netconfig Debug Level N/A
IPP ICONS • Delete intermediate icons
• Delete current icons

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Parts removal
Important removal information

Removal precautions
CAUTION—SHOCK HAZARD: The low-voltage power supply (LVPS) and the high-voltage power supply
(HVPS) may have residual voltage present. To avoid the risk of electrical shock, do not touch their circuit
components or the solder side of the board. Only handle them by their outer edges or metal housing.
CAUTION—SHOCK HAZARD: This product uses an electronic power switch. It does not physically
disconnect the input AC voltage. To avoid the risk of electrical shock, always remove the power cord
from the printer when removal of the input AC voltage is required.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to the printer,
remove the power cord from the electrical outlet and disconnect all connections to any external devices
before you connect or disconnect any cable, electronic board, or assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Précautions de retrait
ATTENTION—RISQUE D'ELECTROCUTION : Une tension résiduelle peut être présente dans le bloc
d'alimentation basse tension (LVPS) et le bloc d'alimentation haute tension (HVPS). Pour éviter tout
risque d'électrocution, ne touchez pas les composants du circuit ou le côté soudure de la carte. Tenez-
les uniquement par leurs extrémités ou le boîtier en métal.
ATTENTION—RISQUE D'ELECTROCUTION : Ce produit utilise un commutateur d'alimentation
électronique. Il ne déconnecte pas physiquement la tension d'alimentation CA. Pour éviter tout risque
d'électrocution, débranchez toujours le cordon d'alimentation de l'imprimante lorsque vous devez
déconnecter la tension d'alimentation CA.
ATTENTION—RISQUE D'ELECTROCUTION : Pour éviter tout risque d'électrocution et éviter
d'endommager l'imprimante, débranchez le cordon d'alimentation de la prise électrique et déconnectez
toute connexion à tout périphérique externe avant de brancher ou débrancher des câbles ou circuits et
assemblages électroniques.
ATTENTION—SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour réduire le
risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher.
ATTENTION : RISQUE DE PINCEMENT : Pour éviter tout risque de blessure par pincement, agissez
avec précaution au niveau des zones signalées par cette étiquette. Les blessures par pincement
peuvent se produire autour des pièces mobiles telles que les engrenages, portes, tiroirs et capots.

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Precauciones durante la extracción

PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: La fuente de alimentación de bajo voltaje
(LVPS) y la fuente de alimentación de alto voltaje (HVPS) pueden presentar voltaje residual. Para evitar
el riesgo de descarga eléctrica, no toque los componentes del circuito ni el lateral soldado de la placa.
Manipule solo los bordes exteriores o la carcasa metálica.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Este producto utiliza un interruptor de
corriente electrónico. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de
descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea necesario
retirar la entrada de voltaje de CA.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Para evitar el riesgo de descargas eléctricas y
daños en la impresora, retire el cable de alimentación de la toma eléctrica y desconecte todas las
conexiones a dispositivos externos antes de conectar o desconectar cualquier cable, placa electrónica
o conjunto.
PRECAUCIÓN: SUPERFICIE CALIENTE: El interior de la impresora podría estar caliente. Para evitar el
riesgo de heridas producidas por el contacto con un componente caliente, deje que la superficie se
enfríe antes de tocarlo.
PRECAUCIÓN: PELIGRO DE ATRAPAMIENTO: Para evitar el riesgo de lesión por atrapamiento, preste
atención en las áreas marcadas con esta etiqueta. Las lesiones por atrapamiento se pueden producir en
torno a partes móviles, tales como engranajes, puertas, bandejas y cubiertas.

Vorsichtsmaßnahmen bei der Demontage

VORSICHT – STROMSCHLAGGEFAHR: Im Niederspannungsnetzteil (LVPS) und Hochspannungsnetzteil
(HVPS) liegt unter Umständen Restspannung vor. Um das Risiko eines elektrischen Schlags zu
vermeiden, berühren Sie keine umliegenden Bauteile oder die Lötseite der Platine. Fassen Sie sie nur
an den Außenkanten oder am Metallgehäuse an.
VORSICHT – STROMSCHLAGGEFAHR: Dieses Produkt verwendet einen elektronischen
Leistungsschalter. Er trennt die Eingangswechselspannung nicht physikalisch. Um das Risiko eines
elektrischen Schlags zu vermeiden, ziehen Sie stets das Netzkabel vom Drucker ab, wenn eine
Abtrennung der Eingangswechselspannung erforderlich ist.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags und Schäden am
Drucker zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose und trennen Sie alle Verbindungen
zu jeglichen externen Geräten, bevor Sie Kabel, Elektronikplatinen oder Baugruppen einstecken oder
abziehen.
VORSICHT – HEISSE OBERFLÄCHE: Das Innere des Druckers kann sehr heiß sein. Vermeiden Sie
Verletzungen, indem Sie heiße Komponenten stets abkühlen lassen, bevor Sie ihre Oberfläche
berühren.
VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in
Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können im
Bereich von beweglichen Komponenten auftreten, wie z. B. Zahnrädern, Klappen, Fächern und
Abdeckungen.

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Handling ESD‑sensitive parts

Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent
damage to ESD-sensitive parts, do the following:
• Turn off the printer before removing logic boards.
• Keep the parts in their original packing material until you are ready to install them into the printer.
• Make the least possible movements with your body to prevent an increase of static electricity from clothing
fibers, carpets, and furniture.
• Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This action
discharges any static electricity in your body to the printer.
• Hold the parts by their edge connector shroud. Do not touch its pins. If you are removing a pluggable module,
then use the correct tool.
• If possible, keep all parts in a grounded metal cabinet.
• Do not place the parts on the printer cover or on a metal table. If you need to put down the parts, then put
them into their packing material.
• Prevent parts from being accidentally touched by other personnel. Cover the printer when you are not
working on it.
• Be careful while working with the parts when cold-weather heating is used. Low humidity increases static
electricity.

Critical information for controller board or engine board replacement

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
ATTENTION—RISQUE DE BLESSURE : La batterie lithium de ce produit n'est pas destinée à être
remplacée. Il existe un risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne
rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium. Mettez les batteries lithium
usagées au rebut selon les instructions du fabricant et les réglementations locales.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: La batería de litio de este producto no debe
reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No
recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio según las instrucciones
del fabricante y las normativas locales.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Die Lithiumbatterie in diesem Produkt darf nicht
ausgetauscht werden. Wird eine Lithiumbatterie nicht ordnungsgemäß ausgetauscht, besteht
Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder aufgeladen, auseinander genommen
oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter Lithiumbatterien die Anweisungen
des Herstellers und die örtlichen Bestimmungen.
Read the following instructions carefully before performing them. Practice accessing DIAGNOSTICS_MODE
first before replacing the part. See “Entering the Diagnostics Menu” on page 124.
Warning—Potential Damage: An invalid engine code error occurs if the controller board and engine board
are not on the same firmware level. Resolve the error shown with firmware updates. For more information,
see “Entering Invalid engine mode” on page 133 and “Updating the printer firmware ” on page 146.

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Warning—Potential Damage: To avoid NVRAM mismatch issues, replace only one of the following
components at a time:
• Engine board
• Controller board
To replace a component and to test whether the problem is resolved:
1 Replace the affected component.
Warning—Potential Damage: Do not perform a Power‑On Reset (POR) until the problem is resolved. If a
POR is performed at this point, then the replacement part can no longer be used in another printer and
must be returned to the manufacturer.
2 Enter the Diagnostics Menu. The Diagnostics Menu allows you to temporarily use the replacement part.
Warning—Potential Damage: Some printers will perform a POR automatically if the Diagnostics Menu is
not opened within five seconds. If a POR is performed at this point, then the replacement part can no
longer be used in another printer and must be returned to the manufacturer.
3 Use the Diagnostics Menu to test the replacement part. Do a feed test to check if the problem is resolved.
• If the problem is not resolved—Turn off the printer, and then reinstall the old part.
• If the problem is resolved—Perform a POR.

Restoring the printer configuration

Restore the printer to its correct configuration to complete the replacement service. Use the Service Restore
Tool to download the software bundle, and then flash the printer settings and embedded solutions.
Note: If you do not have access to Service Restore Tool, then contact your next level of support.
Note: The software bundle contains the latest version of the firmware, applications, and software licenses
from the Lexmark CFM and Package Builder. The printer firmware may be at a different level from what is
used before replacement of the part.

Using the Service Restore Tool

1 Go to https://cdp.lexmark.com/service-restore-tool/ to access the tool.
2 Log in using your Lexmark or partner login.
If your login fails, then contact your next level of support.

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3 Enter the printer serial number, and then submit the information.

Note: Make sure that the serial number that appears on the verification screen is correct.

4 Save the zip file.

Note: Make sure that the serial number in the zip file matches the serial number of the printer being
restored.

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5 Extract the contents of the zip file, open the Readme file, and then follow the instructions in the file.
Notes:
• Perform the install instructions on the Readme file in the exact order shown. Restart the printer only if
the file says so.
• For more information on how to flash the downloaded files, see “Updating the printer firmware ” on
page 146.
• To load the zip files that are extracted from the Service Restore Tool, see “Restoring solutions,
licenses, and configuration settings” on page 145.

6 If the printer had eSF apps previously installed, then confirm from the customer if all the eSF apps have
been installed after performing the installation instructions in the Readme file.

Notes:
• If you are unable to access the administrative menus to verify that the printer is restored, then ask the
customer for access rights.

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• If a 10.00 error appears after you restart the printer, then contact the next level of support.

Restoring solutions, licenses, and configuration settings

To load the zip files that are extracted from the Service Restore Tool, do the following:
1 Open a web browser, and then type the printer IP address.

2 Click Import Configuration, and then click Browse.

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3 Navigate to the folder where the zip files are extracted from the Service Restore Tool.

4 Select the file to import, and then click Import.

5 Repeat step 2 through step 4 for the other files that are included in the extracted zip file.

Updating the printer firmware

Warning—Potential Damage: Before updating the printer firmware, ask the next level of support for the
correct code. Using an incorrect code level may damage the printer.

Using a flash drive

Note: The printer must be in ready state to update the firmware.
This option is available only in printer models with front USB port.
1 Insert the flash drive into the USB port.
2 Depending on the printer model, do any of the following:
• From the control panel, navigate to USB Menu: Print from USB > Accept or OK, and then select the file
that you need to flash.
• Select the firmware file.
Note: Do not turn off the printer while the update is going on.

Using a network computer

Using the File Transfer Protocol (FTP)
Note: The printer must be in ready state to update the firmware.
1 Turn on the printer.
2 Obtain the IP address from the home screen.

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3 From the command prompt of a network computer, open an FTP session to the printer IP address.
4 Use a PUT command to place the firmware file on the printer.
The printer performs a POR sequence and terminates the FTP session.

Using the Embedded Web Server

Note: The printer must be in ready state to update the firmware.
1 Open a web browser, and then type the printer IP address.
2 Click Settings > Device > Update Firmware.
3 Select the file to use.
The printer performs a POR sequence and terminates the EWS session.

Using a USB cable connection

Note: Make sure that the cable is connected to the rear USB port.

Using USB Flash Utility

1 Go to support.lexmark.com, and then download USB Flash Utility.
2 Extract, and then run the utility.
3 Click Browse Files, and then browse to the firmware file directory.
4 Select the firmware file.
5 Select the source printer.
6 Click Start.

Using USButil
1 Go to support.lexmark.com, and then download USButil.
2 Extract, and then drag and drop the firmware file onto the USButil icon.
3 A command prompt window appears briefly.
Note: Make sure to disconnect other USB devices when using USButil.

Backing up eSF solutions and settings

Note: Export the eSF solutions and settings from the printer before replacing the controller board.

Exporting eSF solutions and settings file

1 Reset the printer into Invalid engine mode. See “Entering Invalid engine mode” on page 133.
2 Open a web browser, and then type the printer IP address.
Note: If the web page cannot be accessed or an error occurs when starting the printer into Invalid engine
mode, then data backup is not an option. Inform the customer that the data cannot be saved.
3 Navigate to Settings > Solutions > Embedded Solutions.

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4 From the Embedded Solutions page, select the applications that you want to export.
5 Click Export.
Note: The size limit of the export file is 128 KB.

Importing eSF solutions and settings file

After replacing the controller board, import back to the printer the eSF solutions and settings that were exported.
1 Reset the printer into Invalid engine mode. See “Entering Invalid engine mode” on page 133.
2 Open a web browser, and then type the printer IP address.
Note: If the web page cannot be accessed or an error occurs when starting the printer into Invalid engine
mode, then data backup is not an option. Inform the customer that the data cannot be saved.
3 Navigate to Settings > Solutions > Embedded Solutions.
4 From the Embedded Solutions page, select the applications that you want to import.
5 Click Import.

Disconnecting ribbon cables

Warning—Potential Damage: The ribbon cable and its socket may get damaged if it is not properly
disconnected. When disconnecting the cable, hold its connector and press its tab before unplugging it.

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Ribbon cable connectors

Zero Insertion Force (ZIF) connectors

Zero Insertion Force (ZIF) connectors are used on the boards and cards used in this printer. Before inserting or
removing a cable from these connectors, read this entire section. Great care must be taken to avoid damaging
the connector or cable when inserting or removing the cable.
Warning—Potential Damage: Do not insert the cable so that the contacts are facing the locking actuator.
The contacts always face away from the actuator.
Warning—Potential Damage: Do not insert the cable diagonally into the ZIF socket. This can cause damage
to the contacts on the cable.
Warning—Potential Damage: Avoid using a fingernail, or sharp object to open the locking mechanism. This
could damage the cable.
Warning—Potential Damage: Avoid pressing against the cable when opening the locking mechanism. This
can also damage the cable.
These are the types of ZIF connectors used in this printer:
• Horizontal top contact connector
• Horizontal bottom contact connector
• Vertical mount contact connector
• Horizontal sliding connector

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Horizontal top contact connector

This FRU contains a horizontal top contact cable connector. Read the instructions before proceeding.
The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero
Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector.
Warning—Potential Damage: When opening or closing this type of actuator, gently lift or close the two tabs
located on each end of the actuator. The two tabs should be moved simultaneously. Do not close the
actuator from the center of the actuator.

Removing a cable from the horizontal top contact connector

1 Place a finger at each end of the locking actuator, and then gently lift the actuator to the unlocked position.

2 Slide the cable out of the connector.

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Inserting a cable into the horizontal top contact connector

1 When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on
the ends of the actuator are vertical when the actuator is unlocked.

2 Insert the cable with the contacts on the cable facing up. Insert the cable on top of the actuator.
Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed,
then intermittent failures could occur.

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3 Rotate the locking actuator to the locked position. The cable should not move while this step is performed.
If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.

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Horizontal bottom contact connector

This FRU contains a horizontal bottom contact cable connector. Read the instructions before proceeding.
The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the Zero
Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector.
Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the
actuator using your finger. Do not use a fingernail or screwdriver to open the actuator. This could damage
the ribbon cable. Do not close the actuator from the ends of the actuator.

Removing a cable from the horizontal bottom contact connector

1 Place two fingers towards each end of the locking actuator, and then gently lift the actuator to the unlocked
position.

2 Slide the cable out of the connector.

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Inserting a cable into the horizontal bottom contact connector

1 Check the actuator to verify it is in the open position.

2 Insert the cable into the ZIF connector with the contacts facing downward and away from the locking
actuator. The cable needs to be inserted below the actuator.
Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed,
then intermittent failures could occur.

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3 Place your finger in the middle of the actuator, and then rotate the locking actuator to the locked position.

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Vertical mount contact connector

This FRU contains a vertical mount contact connector. Read the instructions before proceeding.
The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero
Insertion Force (ZIF) connector. The cable is inserted vertically into the connector.
Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the
actuator using your finger. Do not use a fingernail or screwdriver to open the actuator. This could damage
the ribbon cable. Do not close the actuator from the ends of the actuator.

Removing a cable from the vertical mount contact connector

1 Gently rotate the locking actuator from the center of the actuator to the unlocked position.

2 Slide the cable out of the connector.

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Inserting a cable into the vertical mount contact connector

1 When installing the cable, check the locking actuator to verify it is in the open position.

2 Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the
actuator.
Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed,
then intermittent failures could occur.

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3 Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable
should not move when this step is performed. If the cable moves, open the actuator, reposition the cable,
and then close the actuator to the down position.

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Horizontal sliding contact connector

This FRU contains a horizontal sliding contact connector. Read the instructions before proceeding.
The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the Zero
Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector.
Warning—Potential Damage: When opening or closing this type of actuator, gently push or pull the two tabs
located on each end of the actuator. Do not close the actuator from the center of the actuator. Do not use a
screwdriver to open or close the actuator. Damage to the cable or connector could occur.

Removing a cable from the horizontal sliding contact connector

1 Simultaneously slide the two tabs located on the ends of the locking actuator away from the connector.

2 Slide the cable out of the connector.

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Inserting a cable into the horizontal sliding contact connector

1 When installing the cable, check the locking actuator to verify it is in the open position. If you are opening
the connector, pull back on both end tabs using equal force to avoid breaking the connector.

2 Insert the cable with the contacts on the cable facing away from the locking actuator. Insert the cable on
top of the actuator.

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3 Slide the locking actuator towards the connector, locking the cable into place. The cable should not move
when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the
actuator to the down position.

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Low Insertion Force (LIF) connector

This FRU contains a Low Insertion Force (LIF) connector. Read the instructions before proceeding.
Warning—Potential Damage: When installing a cable into an LIF connector, care must be taken to avoid
bending the edges of the cables and damaging the contacts on the cables.

Inserting a cable into the LIF connector

1 Looking at the connector, take note on which side the contacts are located. Many boards will have the word
“contacts” stamped on them to indicate which side of the LIF has the contacts. When looking at the board,
take note that the contacts from the board to the connector are located on the side of the connector with
the contacts.

2 Insert the cable squarely into the connector.

Note: Verify that the cable is installed straight into the connector. If the cable is not installed properly,
then intermittent failures could occur.

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Printhead adjustment
A printhead must be correctly positioned after it has been removed. Use a sharp pencil or a small, flat-blade
screwdriver to mark the location of the old printhead on the printer frame. Align the new printhead relative to
the location of the old printhead.
Note: Skew is caused by a sheet being fed through the printer while misaligned. The entire image is rotated
relative to the sheet edges. However, a mechanically misaligned printhead causes the horizontal lines to
appear skewed, while the vertical lines remain parallel to the vertical edges. The skew cannot be adjusted.
Check the pick tires for wear, the paper path for obstructions, the fuser for proper setting, and the tray paper
guides for proper setting.
Paper feed Printhead
skew misalignment

To adjust the printhead:

1 Perform a POR.
2 Enter the Diagnostics menu, and then print a Quick test page:
Diagnostics Menu > Print Tests > Tray 1 > Single
3 Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of
the fold.

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4 Make a second vertical fold near the center so that the left side top edge aligns with the right side top edge.

5 If the grid lines of the right flap align below the corresponding lines on the left side, then adjust the printhead
clockwise relative to the printer, and recheck. If the grid lines of the left flap align below the corresponding
lines of the right side, then adjust the printhead counterclockwise.

6 Print another Quick test page, and check if adjustments are still needed.
7 After obtaining a properly adjusted image on the paper, tighten all the screws.
Note: If necessary, print a Quick test page again and perform the Registration adjust procedure to correct
the skew and misalignments. See “Registration adjust” on page 129.

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Removal procedures
Keep the following tips in mind as you replace parts:
• Some removal procedures require removing cable ties. You must replace cable ties during reassembly to
avoid pinching wires, obstructing the paper path, or restricting mechanical movement.
• Remove the toner cartridges, imaging kit, and trays before removing other printer parts. The imaging kit
must be carefully set on a clean, smooth, and flat surface. It must also be protected from light while out of
the printer.
• Disconnect all external cables from the printer to prevent possible damage during service.
• Unless otherwise stated, reinstall the parts in reverse order of removal.
• When reinstalling a part held with several screws, start all screws before the final tightening.
• For printers that have a electronic power switch, make sure to unplug the power cord after powering off.

Left side removals

Left cover removal

1 Open the front door.
2 Position the printer on its right side.
3 Remove the screw (A).
4 Release the latches (B).

B
5 Remove the left cover.
Note: The front cover hinders the removal.

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Main drive gearbox removal

1 Remove the left cover. See “Left cover removal” on page 165.
2 Release the latch (A), and then detach the link.

3 Remove the four screws (B).

4 Disconnect the cable from the main drive gearbox.

5 Remove the gearbox.
Warning—Potential Damage: Do not lose the fuser gear (C) and spring (D).

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C D

MPF gearbox removal

1 Remove the front door. See “MPF with front access cover removal” on page 192.
2 Remove the left cover. See “Left cover removal” on page 165.
3 Remove the main drive gearbox. See “Main drive gearbox removal” on page 166.
4 Disconnect the spring (A).

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5 Remove the three screws (B).

A B
6 Remove the three screws (C).

C
7 Remove the E-clip (D), and then remove the gear.
Note: The solenoid hinders the removal.

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D
8 Release the two latches (E), and then remove the gears (F).

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Fuser actuator removal

1 Remove the left cover. See “Left cover removal” on page 165.
2 Release the latch (A), and then detach the link.

3 Remove the four screws (B).

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4 Remove the screw (C).

5 Remove the fuser actuator.

Installation note: To test if the actuator is properly installed, push, and then release the actuator (A). The
actuator should bounce back.

Reverse solenoid removal

1 Remove the right cover. See “Right cover removal” on page 179.
2 Remove the left cover. See “Left cover removal” on page 165.
3 Remove the rear cover. See “Rear door and cover removal” on page 232.

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4 Remove the top cover. See “Top cover removal” on page 236.
5 Disconnect the cable JDUPSOL1 from the controller board.
6 Remove the two screws (A).

7 Remove the solenoid.

Cartridge gearbox removal

1 Remove the left cover. See “Left cover removal” on page 165.
2 Remove the four screws (A).

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3 Remove the screw (B).

4 Lift the top cover enough to remove the cartridge gearbox.

5 While lifting the cover, disconnect the cable from the gearbox, and then remove the gearbox.

MPF solenoid removal

1 Remove the left cover. See “Left cover removal” on page 165.
2 Remove the screw (A).

3 Cut the cable, and then remove the solenoid.

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4 Remove the rear cover. See “Rear door and cover removal” on page 232.
5 Remove the power supply. See “Power supply removal” on page 204.
6 Remove the duplex. See “Duplex removal” on page 206.
7 Release the cut cable.
Note: Pay attention to the cable route.
8 Open the controller board access cover, and then disconnect the cable.

Pick roller clutch removal

Note: The following procedure applies only to MS531 printer model.
1 Remove the left cover. See “Left cover removal” on page 165.
2 Remove the main drive gearbox. See “Main drive gearbox removal” on page 166.
3 Remove the rear cover. See “Rear door and cover removal” on page 232.
4 Remove the power supply. See “Power supply removal” on page 204.
5 Remove the duplex. See “Duplex removal” on page 206.
6 Using needle‑nose pliers, block the roller (A) to prevent the shaft from rotating.

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7 While blocking the roller, remove the screw (B).

8 Pull out the pick roller clutch, and then cut the cable to remove it.
Installation note: Route the cables as shown.

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Duplex gear kit removal

1 Remove the left cover. See “Left cover removal” on page 165.
2 Remove the main drive gearbox. See “Main drive gearbox removal” on page 166.
3 Remove the duplex. See “Duplex removal” on page 206.

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4 Remove the five screws (A).

5 Pull the left frame to release it from the main frame.

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6 Remove the duplex drive bushing (B).

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Right side removals

Right cover removal

Note: For a video demonstration, see Right cover removal.
1 Remove the screw (A).

2 Remove the screw (B).

3 Open the right door, and then remove the screws (C).
Note: The number of screws varies depending on the printer model.

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4 Place the printer on its left side, and then remove the right cover.

Interconnect cable removal

1 Remove the right cover. See “Right cover removal” on page 179.
2 Position the printer on its rear side.
3 Disconnect the cable JOPT1 from the controller board.
4 Remove the two screws (A).

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5 Detach the right foot (B).

6 Release the two latches (C).

C C

7 Remove the cable.

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Fan removal
Note: For a video demonstration, see Fan removal.
1 Remove the right cover. See “Right cover removal” on page 179.
2 Disconnect the connector (A)

3 Remove the screws (B).

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4 Remove the screws (C).

5 Remove the fan from the housing.

Installation note: Pay attention to the correct orientation of the fan.

Controller board removal

Note: For a video demonstration, see Controller board removal.
1 Remove the right cover. See “Right cover removal” on page 179
2 Remove the wireless module. See “Wireless module removal” on page 185.
3 Disconnect the connectors on the board, and then remove the screw (A).
4 Remove the screws (B).

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5 If a TPS and ISD card is installed, then remove them (C).

6 Remove the controller board.

Installation note: Reinstall the electronic attachments to the new controller board.

Engine board removal

Note: For a video demonstration, see Engine board removal.
1 Remove the right cover. See “Right cover removal” on page 179.
2 Disconnect the connectors on the board.

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3 Remove the screws (A).

4 Remove the engine board.

Wireless module removal

1 Remove the right cover. See “Right cover removal” on page 179.
2 Remove the screw (A).
3 Remove the cover (B).

4 Release the wireless module from the guide, and then remove it.

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Toner cartridge smart chip contact removal

1 Remove the top cover. See “Top cover removal” on page 236.
2 Remove the right cover. See “Right cover removal” on page 179.
3 Disconnect the cable JBARR1 from the controller board.
4 Remove the screw (A).

5 Remove the two screws (B), and then lower the right cartridge guide.
6 Slightly pull the right cartridge guide to detach it.
Note: The laser scanning unit frame (C) hinders the detachment.
Warning—Potential Damage: To avoid damaging the right cartridge guide, do not cut or disconnect the
cable at the rear of the cartridge guide. Leave the cartridge guide dangling.

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C B

7 Release the four latches (E).

8 Remove the toner cartridge smart chip contact.

Note: Pay attention to the original position of the spring (F), actuator (G), and lock (H).

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D F E

Installation notes:
• To test if the spring and actuator are properly installed, press the actuator (A). The lock (B) should move up.

B A

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• Make sure that the tab (C) at the back of the cartridge guide is properly installed as shown.

Cartridge barrel shutter sensor kit removal

1 Remove the top cover. See “Top cover removal” on page 236.
2 Remove the right cover. See “Right cover removal” on page 179.
3 Disconnect the cable JCVR1 from the controller board.
4 Remove the screw (A), and then remove the bracket, actuator, spring, and sensor.

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Installation notes:
a Install the sensor (cartridge barrel shutter) actuator (A) as shown.
Note: Make sure that the spring (B) is behind the boss (C).

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b Install the bracket (D) to the sensor (E) as shown.

c Install the sensor and bracket as shown.

Note: Make sure that sensor is aligned with the actuator.

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Front removals

Front cover removal

1 Open the front door, and then remove the screws (A).
2 Remove the cover (B).

3 Remove the screws (C).

4 Remove the front cover.

MPF with front access cover removal

1 Remove the nameplate. See “Front cover removal” on page 192.
2 Remove the right cover. See “Right cover removal” on page 179.

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3 Release the latch (A), and then detach the link.

4 On the controller board, disconnect the control panel cable and remove the ground screw.
5 Push the MPF with front access cover to the right, and then remove it.

Control panel removal

Note: For a video demonstration, see Control panel removal and Control panel cable removal.
1 Remove the front cover. See “Front cover removal” on page 192.
2 Remove the top front cover. See “Top front cover removal” on page 237.
3 Disconnect the connector (A).
4 Unroute the cable (B).

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5 Remove the screws (C).

6 Remove the control panel.

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Transfer roller removal

For a video demonstration, see Transfer roller removal.
1 Open the front door.
2 Release the two latches (A) on each end of the transfer roller.

3 Remove the roller.

Note: For a video demonstration, see Transfer roller removal at infoserve.lexmark.com/ids/sma.

Jam access cover removal

1 Open the front door.
2 Remove the screw (A), and then release the cable from the jam access cover.
3 Push down, and then pull the two ends (B) of the springs to remove them.
4 Repeat step 3 for the other side.
5 Release the two latches (C).
6 Remove the clip (D).
Note: Some models do not have the clip (D) installed.

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C A C

7 Remove the cover.

Sensor (front door) removal

1 Remove the nameplate. See “Front cover removal” on page 192.
2 Remove the right cover. See “Right cover removal” on page 179.
3 Disconnect the JCVR1 and control panel cables from the controller board.

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4 Remove the four screws (A).

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5 Using a #1 Phillips screwdriver, remove the screw (B).

6 Remove the sensor.

MPF pick roller and separator pad removal

For a video demonstration, see MPF pick roller and separator pad removal.
1 Open the front door.
2 Press the latches (A), and then open the cover.
Warning—Potential Damage: Avoid damaging the MPF sensor flag (B) when removing the cover.

A B A

3 Using a #1 Phillips screwdriver, remove the two screws (C).

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4 Hold the end of the shaft (D), and then pull out the roller to remove it.

C D
5 Remove the two E‑clips (A).

A
6 Move the roller (B) to the left, and then remove the pin (C).

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7 Move the hub (D) and roller (E) to the right.

B C D E
8 Push the separator pad (F) to the right.

F
9 Push down the pad to remove it.
Warning—Potential Damage: Do not lose the spring (G).

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G
Note: For a video demonstration, see MPF pick roller and separator pad removal at
infoserve.lexmark.com/ids/sma.

Sensor (MPF paper present) removal

1 Open the front door.
2 Remove the screw (A).

A
3 Open the controller board access cover, disconnect the cable JMPFPP1, and then release the cable.
4 Remove the sensor.
Installation note: Pay attention to the position of the MPF sensor flag when installing the sensor.

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Front input guide removal

1 Remove the MPF with front access cover. See “MPF with front access cover removal” on page 192.
2 Remove the MPF pick roller and separator pad. See “MPF pick roller and separator pad removal” on
page 198.
3 Remove the two screws (A).

4 Remove the input guide.

Sensor (tray present) removal

1 Remove the nameplate. See “Front cover removal” on page 192.
2 Remove the MPF with front access cover. See “MPF with front access cover removal” on page 192.

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3 Release the two latches (A), and then pry to remove the sensor.

4 Unroute and disconnect the cables.

USB cable removal

1 Remove the front cover. See “Front cover removal” on page 192.
2 Remove the screws (A).

3 Unroute the cable, and then remove it.

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Bottom removals

Power supply removal

1 Remove the rear cover. See “Rear door and cover removal” on page 232.
2 Disconnect the cable (A), and then remove the screws (B).

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3 Disconnect the cable (C) under the printer, and then remove the two screws (D).

C D

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4 Disconnect the three cables (E).

5 Remove the power supply.

Duplex removal
1 Remove the rear cover. See “Rear door and cover removal” on page 232.
2 Remove the power supply. See “Power supply removal” on page 204.
3 Position the printer on its right side.

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4 Remove the two screws (A) and the screw (B) on the left side of the printer.

5 Remove the power supply shield.

6 Remove the four screws (C).
7 Remove the duplex.
Note: Make sure that the duplex link (D) stays attached to the duplex.

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C D C

C C

Sensors (duplex and input) removal

1 Remove the rear cover. See “Rear door and cover removal” on page 232.
2 Remove the power supply. See “Power supply removal” on page 204.
3 Remove the duplex. See “Duplex removal” on page 206.
4 Remove the two screws (A)
5 Disconnect the connector (B).

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6 Cut the cable near the frame, and then remove the sensors.

7 Open the controller board access cover, and then disconnect the cable JDUPPI1.
8 Remove the cables.
Installation note: Route the sensor (input) cable (A) and sensor (duplex) cable (B) as shown.

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5 Release the three latches (B).

A B

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Pick roller removal

Note: This procedure is not applicable for MS531 models.
1 Remove the left cover. See “Left cover removal” on page 165.
2 Remove the right cover. See “Right cover removal” on page 179.
3 Remove the rear cover. See “Rear door and cover removal” on page 232.
4 Position the printer on its left side.
Warning—Potential Damage: The ADF might swing open while you position the printer on its side.
5 Remove the power supply. See “Power supply removal” on page 204.
6 Remove the duplex. See “Duplex removal” on page 206.
7 Remove the two screws (A).

A A

8 Remove the pick roller.

Installation note: Pay attention to the correct position of the arm (A) when installing the pick roller.

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Pick roller (MS531) removal

1 Remove the left cover. See “Left cover removal” on page 165.
2 Remove the main drive gearbox. See “Main drive gearbox removal” on page 166.
3 Remove the rear cover. See “Rear door and cover removal” on page 232.
4 Remove the power supply. See “Power supply removal” on page 204.
5 Remove the duplex. See “Duplex removal” on page 206.
6 Position the printer on its right side.

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7 Using needle‑nose pliers, block the roller (A) to prevent it from rotating.
8 While blocking the roller, remove the screw (B).

9 Release the pick roller clutch cable.

10 Pull out the clutch, and then leave it hanging.

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11 Pry, rotate, and then remove the bushing (C).

12 Remove the two screws (D), and then detach the sensors.

D D

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13 Disconnect the two springs (E).

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14 Pry, rotate, and then remove the bushing (F).

15 Pull out the shaft, and then remove the pick roller.

Pick tire (MS531) removal

1 Remove the tray insert.

2 Place the printer on its rear side.

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3 Remove the pick tires.

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Motor (pick) removal

Note: This procedure is not applicable for MS531 models.
1 Remove the left cover. See “Left cover removal” on page 165.
2 Remove the right cover. See “Right cover removal” on page 179.
3 Remove the rear cover. See “Rear door and cover removal” on page 232.
4 Disconnect the cable (pick motor) from the controller board.
5 Position the printer on its left side.
Warning—Potential Damage: The ADF might swing open while you position the printer on its side.
6 Remove the power supply. See “Power supply removal” on page 204.

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7 Remove the duplex. See “Duplex removal” on page 206.

8 Remove the pick roller. See “Pick roller removal” on page 214.
9 Remove the three screws (A).

10 Disconnect the cable (pick motor) from the motor.

11 Remove the motor.

Pick/lift motor gearbox removal

Note: This procedure is not applicable for MS531 models.
1 Remove the rear cover. See “Rear door and cover removal” on page 232.
2 Remove the power supply. See “Power supply removal” on page 204.
3 Remove the duplex. See “Duplex removal” on page 206.
4 Remove the six screws (A).

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5 Detach the spring (B).

6 Lift the pick roller.

7 Disconnect the cable from the gearbox.
8 Remove the gearbox.

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Sensor (toner density) and media present sensor flag removal

Notes:
• For a video demonstration, see Sensor (toner density) and media present sensor flag removal.
• The media present flag is not supported in MS531 models. If the printer is a MS531 model, then skip to
the toner density removal procedures.
1 Remove the toner cartridge, and then remove the imaging unit.
2 Remove the tray insert.
3 Remove the rear door and cover. See “Rear door and cover removal” on page 232.
4 Remove the power supply. See “Power supply removal” on page 204.
5 Remove the duplex. See “Duplex removal” on page 206.
6 Remove the screws (A).

7 Remove the sensor (B), and then remove the wiper (C).

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8 Disconnect the connector (D).

9 Remove the screw (E).

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10 Lift the pick roller and then remove the sensor flag and bracket (F).

Installation note: Refer to the following procedures when installing the toner density sensor and media
present sensor flag:
1 Pull down the actuator, and then place the wiper (G) in position.

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2 Attach the sensor bracket (H) and the spring (I).

3 Connect the connector (J) to the sensor, and then route the cable on the harness (K).
Note: Before securing the sensor bracket using screws, do the following:
a Lift the actuator.
b If the wiper goes along with the actuator, then the sensor bracket is properly engaged with the wiper.
4 Secure the sensor bracket using screws (L).

Note: After securing the sensor bracket using screws, do the following:

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a Apply RheoGel 793 to the top and bottom of the shutter blade extension.

b Apply RheoGel 793 to the point of contact between the bracket (A) and cam.
c Apply RheoGel 793 to the point of contact to the lower edge (B) where the wiper bracket glides.

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5 Lift the pick roller, and then place the bracket (M) in position.

6 Secure the bracket in place using screws (N).

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7 Install the sensor flag (O) into the bracket.

Note: To check if the sensor flag is properly installed, do the following:

a Lift the pick roller.
b If the sensor flag goes along with the pick roller when lifted, then the sensor flag is properly installed.

Lift cam removal

Note: This procedure is not applicable for MS531 models.
1 Remove the left cover. See “Left cover removal” on page 165.
2 Remove the main drive gearbox. See “Main drive gearbox removal” on page 166.
3 Remove the rear cover. See “Rear door and cover removal” on page 232.
4 Remove the power supply. See “Power supply removal” on page 204.
5 Remove the duplex. See “Duplex removal” on page 206.
6 Remove the two screws (A).

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7 Release the two springs (B).

8 Remove the cam.

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Rear side removals

Rear door and cover removal

1 Open the rear door.
2 Remove the two screws (A).

3 Remove the rear door and cover.

Fuser removal
Note: For a video demonstration, see Fuser removal.
1 Remove the rear cover. See “Rear door and cover removal” on page 232.
2 Disconnect the cable JEXIT1.

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3 Disconnect the two cables (A), and then remove the two screws (B).

4 Remove the fuser.

Installation note: Open the front door before installing the fuser. To check if the fuser is properly installed,
open and close the front door and check if the fuser shutter moves to the left and right.

Redrive removal
1 Remove the right cover. See “Right cover removal” on page 179.
2 Remove the left cover. See “Left cover removal” on page 165.
3 Remove the rear cover. See “Rear door and cover removal” on page 232.
4 Remove the top cover. See “Top cover removal” on page 236.
5 Disconnect the cables JNRW1 and JFUTHM1 from the controller board.

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6 Remove the four screws (A) and the cable (B).

7 Remove the redrive.

Redrive gear plate removal

1 Remove the top cover. See “Top cover removal” on page 236.
2 Remove the left cover. See “Left cover removal” on page 165.
3 Remove the redrive. See “Redrive removal” on page 233.
4 Remove the two screws (A), and then detach the reverse solenoid.
Note: Do not disconnect the reverse solenoid cable from the controller board.

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5 Remove the two screws (B).

6 Remove the redrive gear plate.

Sensor (bin full) removal

1 Remove the right cover. See “Right cover removal” on page 179.
2 Remove the left cover. See “Left cover removal” on page 165.

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3 Remove the rear cover. See “Rear door and cover removal” on page 232.
4 Remove the top cover. See “Top cover removal” on page 236.
5 Remove the redrive. See “Redrive removal” on page 233.
6 Remove the two screws (A), and then remove the plate.

7 Remove the sensor.

Top side removals

Top cover removal

1 Remove the right cover. See “Right cover removal” on page 179.
2 Remove the left cover. See “Left cover removal” on page 165.
3 Remove the rear cover. See “Rear door and cover removal” on page 232.
4 Open the front door.

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5 Remove the two screws (A).

A A

6 Pull, and then lift the top cover to remove it.

Top front cover removal

1 Remove the front cover. See “Front cover removal” on page 192.
2 Remove the screws (A).

3 Remove the control panel. See “Control panel removal” on page 193.
4 Remove the top front cover.

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Printhead removal
1 Remove the right cover. See “Right cover removal” on page 179.
2 Remove the left cover. See “Left cover removal” on page 165.
3 Remove the rear cover. See “Rear door and cover removal” on page 232.
4 Remove the top cover. See “Top cover removal” on page 236.
5 Using a small, flat-blade screwdriver or a sharp pencil, mark the location of the printhead on the printer
frame.

6 Disconnect the printhead cable from the controller board.

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7 Remove the three screws (A).

8 Remove the printhead.

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Optional 250/550-sheet tray removals

Separator roller removal

1 Remove the tray insert.
2 Under the tray, remove the screw (A).

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3 Remove the screw (B) on the left side. Do the same for the screw (C) on the opposite side.

4 Remove the roller.

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Replacing parts and supplies

Replacing the toner cartridge

1 Open door A.

2 Remove the used toner cartridge.

3 Unpack the new toner cartridge.

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4 Shake the toner cartridge to redistribute the toner.

5 Insert the new toner cartridge.

6 Close door A.

Replacing the imaging unit

1 Open door A.

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2 Remove the toner cartridge.

3 Remove the used imaging unit.

4 Unpack the new imaging unit.

5 Shake the imaging unit to redistribute the toner.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of
future print jobs.

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6 Insert the new imaging unit.

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7 Insert the toner cartridge.

8 Close door A.

Replacing MarkNet N8450 Wireless Print Server

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them off as well, and unplug any cables going into the
printer.
Note: This task requires a flat‑head screwdriver.
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.

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4 Remove the wireless print server cover.

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5 Remove the used wireless print server.

6 Unpack the new wireless print server.

7 Insert the new wireless print server until it clicks into place.

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8 Attach the wireless print server cover, and then install the screw.

9 Close the controller board access cover, and then install the screw.

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10 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
11 Turn on the printer.

Replacing the pick tires

1 Turn off the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the tray.

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4 Remove the used pick tires.

5 Unpack the new pick tires.

6 Insert the new pick tires.

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7 Insert the tray.

8 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
9 Turn on the printer.

Resetting the supply usage counters

1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage
And Counters.
2 Select the counter that you want to reset.
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine
supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause
damage to your printer. After resetting the supply or part counter, your printer may display an error indicating
the presence of the reset item.

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Component locations
Printer configurations

1 Standard bin
2 Control panel
3 Multipurpose feeder
4 Standard 250- or 550-sheet tray
5 Optional 250- or 550-sheet tray

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Printer roller locations

1 Photoconductor drum
2 Developer roller
3 First input roller
4 MPF pick roller
5 Second input roller
6 Pick roller
7 Separator roller
8 Transfer roller
9 Fuser roller
10 Fuser exit roller
11 Paper exit roller

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1 Paper exit roller

2 Duplex rear roller
3 Duplex front roller
4 Second input roller

Printer sensor locations

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# Sensor Parts removal

1 Sensor (input) “Sensors (duplex and input) removal” on page 208
2 Sensor (MPF paper present) “Sensor (MPF paper present) removal” on page 201
3 Sensor (duplex) “Sensors (duplex and input) removal” on page 208
4 Sensor (media present) ‑‑
5 Sensor (pass‑through) ‑‑
6 Sensor (fuser exit) ‑‑
7 Sensor (bin full) “Sensor (bin full) removal” on page 235

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Maintenance
Inspection guide
The purpose of this inspection guide is to aid you in identifying the intervals, based on page count, at which
parts must be inspected (for visible physical damage), cleaned, or replaced.
If any unsafe conditions exist, find out how serious the hazard could be and if you can continue before you
correct the hazard.
As you service the machine, check for the following:
• Damaged, missing, or altered parts, especially in the area of the On/Off switch and the power supply
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover
• Possible safety exposure from any non-Lexmark attachments
Use the following table to determine when specified parts should be inspected:
PART EVERY SERVICE CALL EVERY 200K
Fuser Inspect Replace
MPF pick roller and separator pad Inspect Replace
Pick tires Inspect Replace
Separator roller Inspect Replace
Transfer roller Inspect Replace

Scheduled maintenance
The control panel displays an 80.xx error when it reaches a preset number of page counts. It is necessary to
install the appropriate maintenance kit to maintain the print quality and reliability of the printer. Reset the
maintenance counter after replacing the maintenance kit.

Maintenance kits
Part number and kit Contents Maintenance interval

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Part number and kit Contents Maintenance interval

MX-B46KA1—Maintenance Kit • Fuser (110 V) 200K

(110 V) • MPF pick roller and
separator pad
• Pick tires
• Transfer roller
MX-B46KA—Maintenance Kit • Fuser (220 V) 200K
(220 V) • MPF pick roller and
separator pad
• Pick tires
• Transfer roller
When performing the 200K scheduled maintenance procedure, the following areas should be cleaned of media
dust and toner contamination:
• Media trays
• Imaging unit area
• Transfer roller area
• Duplex area
• Standard bin

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Resetting the maintenance counter

Always reset the maintenance counter after installing the maintenance kit.
1 POR into the Configuration menu, and navigate to Reset Maintenance Counter.

2 Depending on the printer model, press OK or touch to reset the counter, or press X to exit without
resetting the counter.
Once initiated, the operation cannot be canceled.

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—SHOCK HAZARD: Para evitar el riesgo de descarga eléctrica al limpiar el exterior de la
impresora, desconecte el cable de alimentación de la toma eléctrica y desconecte todos los cables de
la impresora antes de realizar la operación.
CAUTION—SHOCK HAZARD: Pour éviter tout risque d'électrocution lors du nettoyage de l'extérieur de
l'imprimante, débranchez le cordon d'alimentation électrique de la prise et déconnectez tous les câbles
de l'imprimante avant de continuer.
CAUTION—SHOCK HAZARD: Um das Risiko eines elektrischen Schlags beim Reinigen des
Druckergehäuses zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose, und ziehen Sie alle Kabel
vom Drucker ab, bevor Sie fortfahren.

Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.

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Cleaning the touch screen

CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—SHOCK HAZARD: Para evitar el riesgo de descarga eléctrica al limpiar el exterior de la
impresora, desconecte el cable de alimentación de la toma eléctrica y desconecte todos los cables de
la impresora antes de realizar la operación.
CAUTION—SHOCK HAZARD: Pour éviter tout risque d'électrocution lors du nettoyage de l'extérieur de
l'imprimante, débranchez le cordon d'alimentation électrique de la prise et déconnectez tous les câbles
de l'imprimante avant de continuer.
CAUTION—SHOCK HAZARD: Um das Risiko eines elektrischen Schlags beim Reinigen des
Druckergehäuses zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose, und ziehen Sie alle Kabel
vom Drucker ab, bevor Sie fortfahren.
1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Using a damp, soft, lint‑free cloth, wipe the touch screen.
Notes:
• Do not use household cleaners or detergents, as they may damage the touch screen.
• Make sure that the touch screen is dry after cleaning.
3 Connect the power cord to the electrical outlet, and then turn on the printer.

Cleaning the printhead mirror

1 Open the front door.
2 Remove the toner cartridge and imaging unit.
3 From the printhead access opening (A) in the top of the frame at the front of the printer, find the printhead
mirror.

4 Insert a soft, lint‑free cloth in the opening, and gently move the cloth back and forth along the surface of
the mirror to clean it.
5 Repeat step 4.

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6 Reinstall the imaging unit and toner cartridge.

7 Close the front door.

Loading trays
1 Remove the tray.
Note: To avoid paper jams, do not remove the tray while the printer is busy.

2 Adjust the guides to match the size of the paper that you are loading.

3 Flex, fan, and align the paper edges before loading.

4 Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against
the paper.

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Notes:
• Load letterhead facedown with the header toward the front of the tray for one‑sided printing.
• Load letterhead faceup with the header toward the back of the tray for two‑sided printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.

5 Insert the tray.

If necessary, set the paper size and paper type from the control panel to match the paper loaded.

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Loading the multipurpose feeder

1 Open the multipurpose feeder.

2 Flex, fan, and align the paper edges before loading.

3 Load paper with the printable side faceup.

Notes:
• Load letterhead faceup with the header toward the rear of the printer for one‑sided printing.
• Load letterhead facedown with the header toward the front of the printer for two‑sided printing.
• Load envelopes with the flap facedown on the left side.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives.

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4 Adjust the guide to match the size of the paper that you are loading.

5 From the control panel, set the paper size and paper type to match the paper loaded.

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Parts catalog
Legend
The following column headings are used in the parts catalog:
• Asm‑index—Identifies the item in the illustration.
• Part number—Identifies the unique number that correlates with the part.
• Units/mach—Refers to the number of units actually used in the base machine or product.
• Units/FRU—Refers to the number of units in a particular FRU.
• Description—A brief description of the part.
The following abbreviations are used in the parts catalog:
• NS (not shown) in the Asm‑index column indicates that the part is procurable but is not pictured in the
illustration.
• PP (parts packet) in the Description column indicates that the part is contained in a parts packet.

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Assembly 1: Covers

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Assembly 1: Covers
Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X1171 1 1 Top cover “Top cover removal” on page 236
2 41X2262 1 1 Output extender --
3 41X1169 1 1 Rear door and cover “Rear door and cover removal” on
page 232
4 41X2263 1 1 Rear door “Rear door and cover removal” on
page 232
5 40X8520 1 1 Dust cover --
6 41X1165 1 1 Right cover “Right cover removal” on page 179
7 41X1233 1 1 Controller board cover --
8 41X1163 1 1 Front cover “Front cover removal” on page 192
9 41X1167 1 1 Left cover “Left cover removal” on page 165
10 41X2300 1 1 Access cover link --

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Assembly 2:

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Assembly 2:

Asm-index P/N Units/mach Units/FRU Description Removal procedure

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Assembly 3: Control panel

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Assembly 3: Control panel

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X4359 1 1 Control panel display for MS531, “Control panel removal” on
MS631, and MS639 page 193

3 41X4421 1 1 Bezel (blank) --

4 41X4412 1 1 Control panel front cover for “Top front cover removal” on
MS531, MS631, and MS639 page 237

5 41X4547 1 1 Control panel FFC --

6 41X4537 1 1 Front USB cable --

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Assembly 4: Electronics

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Assembly 4: Electronics
Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X1185 1 1 Printhead “Printhead removal” on page 238
2 41X1178 1 1 Fuser, 110 V “Fuser removal” on page 232
2 41X1179 1 1 Fuser, 220 V “Fuser removal” on page 232

3 41X4154 1 1 Engine board “Engine board removal” on page

184
4 41X4151 1 1 Controller board for “Controller board removal” on
MS531, MS631 page 183

5 41X4411 1 1 Power supply, 100 / 110 V “Power supply removal” on page

204
5 41X4410 1 1 Power supply, 230 V “Power supply removal” on page
204

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Assembly 5: Motors

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Assembly 5: Motors
Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X2259 1 1 Cooling fan “Fan removal” on page 182
2 41X1213 1 1 MPF solenoid “MPF solenoid removal” on page 173
3 41X1224 1 1 Main drive gearbox “Main drive gearbox removal” on page
166
4 41X1237 1 1 Cartridge gearbox “Cartridge gearbox removal” on page 172
5 41X1214 1 1 Reverse solenoid “Reverse solenoid removal” on page 171

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Assembly 6: Sensors 1

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Assembly 6: Sensors 1
Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X1988 1 1 Sensor (cartridge “Cartridge barrel shutter sensor kit
barrel) removal” on page 189
2 41X1162 1 1 Toner cartridge smart “Toner cartridge smart chip contact
chip contact removal” on page 186
3 41X1209 1 1 Sensor (front door) “Sensor (front door) removal” on
page 196
4 41X4549 1 1 Interconnect cable “Interconnect cable removal” on
page 180
5 41X1210 1 1 Sensor (MPF paper “Sensor (MPF paper present) removal”
present) on page 201
6 41X4991 1 1 Sensor (tray present) “Sensor (tray present) removal” on
page 202

Parts catalog
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Assembly 7: Sensors 2

Parts catalog
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Assembly 7: Sensors 2
Asm-index P/N Units/mach Units/FRU Description Removal procedure

2 41X4548 1 1 Sensor (duplex and input) “Sensors (duplex and input)

removal” on page 208

4 41X4453 1 1 Paper present sensor flag “Sensor (toner density) and media
parts kit present sensor flag removal” on
• Paper present flag and page 224
bracket
• Toner density sensor and
bracket
• Spring
• Screw
• Grease
5 41X4456 1 1 Toner density sensor parts “Sensor (toner density) and media
kit present sensor flag removal” on
• Toner density sensor and page 224
bracket
• Spring
• Screw
• Grease

Parts catalog
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Assembly 8: Paper feed

Parts catalog
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Assembly 8: Paper feed

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X1183 1 1 Jam access cover “Jam access cover removal” on
page 195
2 41X1184 1 1 Front input guide “Front input guide removal” on
page 202
3 41X1176 1 1 Duplex unit “Duplex removal” on page 206
4 41X4214 1 1 Duplex gear kit “Redrive gear plate removal” on
page 234
5 41X1182 1 1 MPF gearbox “MPF gearbox removal” on page 167
6 41X2255 1 1 Fuser actuator “Fuser actuator removal” on page
170
7 41X2268 1 1 Redrive gear plate for “Redrive gear plate removal” on
MS531 page 234

Parts catalog
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Assembly 9: Paper pick

Parts catalog
283
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Assembly 9: Paper pick

Asm-index P/N Units/opt Units/FRU Description Removal procedure
1 41X1223 1 1 Pick roller “Pick roller (MS531) removal” on page 215
2 41X0918 2 2 Pick tire “Pick tire (MS531) removal” on page 219
3 41X2391 1 1 Pick roller clutch “Pick roller clutch removal” on page 174

Parts catalog
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Assembly 10:

Parts catalog
285
 4602

Assembly 10:

Asm-index P/N Units/opt Units/FRU Description Removal procedure

Parts catalog
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Assembly 11: Rollers

Parts catalog
287
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Assembly 11: Rollers

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X4425 1 1 Redrive for MS531 “Redrive removal” on page 233

2 40X8393 1 1 Transfer roller “Transfer roller removal” on

page 195
3 41X1197 1 1 MPF pick roller and “MPF pick roller and separator pad
separator pad removal” on page 198

Parts catalog
288
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Assembly 12: MPF and standard tray

Parts catalog
289
 4602

Assembly 12: MPF and standard tray

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X1218 1 1 MPF with front cover for MS531 “MPF with front access cover
removal” on page 192

2 41X1220 1 1 Standard 250-sheet tray insert for --

MS531

Parts catalog
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Assembly 13:

Parts catalog
291
 4602

Assembly 13:
Asm-index P/N Units/mach Units/FRU Description Removal procedure

Parts catalog
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Assembly 14: Optional trays

Parts catalog
293
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Assembly 14: Optional trays

Asm-index P/N Units/opt Units/FRU Description Removal procedure

2 41X1239 1 1 Pick roller --

3 41X1222 1 1 550-sheet tray insert (optional tray) --
3 41X1221 1 1 250-sheet tray insert (optional tray) --

Parts catalog
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Assembly 15: Printer stand

Parts catalog
295
 4602

Assembly 15: Printer stand

Asm-index P/N Units/opt Units/FRU Description Removal procedure

2 41X0775 2 1 Nonlocking caster --

3 41X0774 2 1 Locking caster --

Parts catalog
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Assembly 16:
Asm-index P/N Units/mach Units/FRU Description Removal procedure

Parts catalog
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Parts catalog
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Assembly 17:
Asm-index P/N Units/mach Units/FRU Description Removal procedure

Parts catalog
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300
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Printer specifications
Power consumption

Product power consumption

The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.

Mode Description Power consumption (Watts)

Printing The product is generating hard‑copy output from electronic One-sided: 644
inputs. Two-sided: 397

Copy The product is generating hard‑copy output from N/A

hard‑copy original documents.
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. 6.8

Sleep Mode The product is in a high‑level energy‑saving mode. 0.9

Hibernate The product is in a low‑level energy‑saving mode. 0.1

Off The product is plugged into an electrical outlet, but the 0.1
power switch is turned off.

The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.

Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.

Factory default Sleep Mode Timeout for this product (in minutes): 15

By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.

Printer specifications
301
 4602

Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days

The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.

Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.

Total energy usage

It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.

Applicability of Regulation (EU) 2019/2015 and (EU)

2019/2020
Per Commission Regulation (EU) 2019/2015 and (EU) 2019/2020, the light source contained within this product
or its component is intended to be used for Image Capture or Image Projection only, and is not intended for
use in other applications.

Selecting a location for the printer

• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations:

Printer specifications
302
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Ambient temperature 10 to 32.2°C (50 to 90°F)

Storage temperature 15.6 to 32.2°C (60 to 90°F)
• Allow the following recommended amount of space around the printer for proper ventilation:

1 Top 305 mm (12 in.)

2 Rear 100 mm (3.94 in.)
3 Right side 76.2 mm (3 in.)
4 Front 305 mm (12 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
5 Left side 110 mm (4.33 in.)

Noise emission levels

The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.

1-meter average sound pressure, dBA

Printing One-sided: 55
Two-sided: 55

Scanning 58
Copying 59
Ready 14

Values are subject to change. See www.lexmark.com for current values.

Printer specifications
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Temperature information
Ambient operating temperature 10 to 32.2°C (50 to 90°F)
Shipping temperature -40 to 40°C (-40 to 104°F)
Storage temperature and relative humidity -40 to 40°C (-40 to 104°F)
8 to 80% RH

Printer specifications
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Options and features

Available internal options
• Intelligent storage drive (ISD)
– Fonts
• Simplified Chinese
• Traditional Chinese
• Japanese
• Korean
• Arabic
– Mass storage
• Hard disk
• Licensed features
– IPDS
– Bar Code
Notes:
• An ISD or a hard disk is required to activate Forms Merge and some IPDS features.
• Some options are available only in some printer models. For more information, contact customer
support.

Contacting customer support

Before contacting customer support, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to the international support contact directory.

Installing optional trays

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: Para instalar uno o varios complementos en la impresora o el equipo
multifunción, puede ser necesario utilizar una base de ruedas, mobiliario u otros elementos que eviten
la inestabilidad del montaje y la consiguiente posibilidad de sufrir lesiones. Para obtener más
información sobre las configuraciones compatibles, visite www.lexmark.com/multifunctionprinters.

Options and features

305
 4602

CAUTION—TIPPING HAZARD: pour installer une ou plusieurs options sur votre imprimante ou votre
MFP, vous aurez peut-être besoin d'un support à roulettes, d'un meuble ou d'un autre système prévu
pour stabiliser la machine et éviter les blessures. Pour plus d'informations sur les configurations
possibles, consultez le site www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: Wenn Sie mehrere Zuführungsoptionen am Drucker oder MFP
angebracht haben, sollten Sie aus Stabilitätsgründen einen Rollunterschrank, ein Möbelstück oder
Sonstiges verwenden, um Verletzungsrisiken zu vermeiden. Weitere Informationen zu unterstützten
Konfigurationen finden Sie unter www.lexmark.com/multifunctionprinters
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: Si el peso de la impresora es superior a 20 kg (44 lb), pueden ser
necesarias dos o más personas para levantarla de forma segura.
CAUTION—POTENTIAL INJURY: Si votre imprimante pèse plus de 20 kg (44 lb), l'intervention d'au
moins deux personnes est nécessaire pour la soulever sans risque.
CAUTION—POTENTIAL INJURY: Wenn der Drucker mehr als 20 kg wiegt, sind zum sicheren Anheben
unter Umständen mindestens zwei Personen notwendig.
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the optional tray, and then remove all packing material.
4 Align the printer with the optional tray, and then lower the printer into place.

5 Connect the power cord to the printer, and then to the electrical outlet.
6 Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see “Adding available
options in the print driver” on page 307.

Options and features

306
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Adding available options in the print driver

For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do either of the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4 Apply the changes.

For Macintosh users

1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.

Options and features

307
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Theory of operation
POR sequence
As the printer is turned on, the engine code goes through a series of tests to verify hardware integrity. If a
hardware failure is detected, then it is reported to the printer. If the POR sequence cannot be completed
successfully, then the printer may post an error message. The message states that service may be needed.

Print cycle operation

Print engine layout

1 Printhead
2 Toner cartridge
3 Imaging unit
4 Transfer roller
5 Fuser

Theory of operation
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Flowchart

EXPOSE

DEVELOP

IMAGING
CHARGE UNIT

TRANSFER

CLEAN
PAPER

FUSE

EP process
Charge

Theory of operation
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1 Charge roller
2 Photoconductor drum

The charge roller applies a uniform negative electrical charge to the surface of the photoconductor drum. The
photoconductor drum, because of its photoconductive properties, holds the charge as long as it is not exposed
to light.

Service tips
• If the surface of the charge roller is damaged, such as having a nick or pit, then the charge on the
photoconductor drum is uneven. A repeating mark may appear on the printed page. For more information,
see “Repeating defects ” on page 45.
• If the charge roller is severely damaged, then the surface of the photoconductor drum is not properly
charged. Excessive amounts of toner particles are deposited on the photoconductor drum. The printed page
becomes saturated with 100% of the color from the supply with the defective charge roller. The affected
imaging unit or kit must be replaced immediately.

Expose

1 Photoconductor drum
2 Printhead

The printhead laser emits the light that contacts the surface of the photoconductor drum. An invisible image,
called digital latent image, is written as the light turns on or off. The light causes areas of the photoconductor
drum surface to lose charge, resulting in a relative opposite polarity.

Theory of operation
311
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Service tips
• Do not touch the surface of the photoconductor drum with your bare hand. The oil from your skin may cause
a charge disparity on the surface, and the toner may no longer stick properly. The result can be repeating
blotches or voids on the printed page or patches of light print. The affected imaging unit or kit may need to
be replaced.
• The surface of the photoconductor drum is coated with an organic substance that makes it sensitive to light.
Make sure to cover the photoconductor drum when you are working on the printer. If it is exposed to light
for too long, then light or dark print quality problems may occur. The imaging unit or imaging kit may need
to be replaced.
• Toner particles or dirt that get stuck on the printhead lens may obstruct the path of the laser beam. The
result can be vertical light streaks on the printed page. If cleaning is not possible, then the printhead may
need to be replaced.

Develop

1 Toner cartridge
2 Developer roller
3 Photoconductor drum

The developer roller applies the toner from the toner cartridge to the photoconductor drum. The relative
opposite polarity in charge causes the toner particles to attract to the photoconductor drum areas which were
exposed to light.
This process is similar to using glue to write on a can, and then rolling the can over glitter. The glitter sticks to
the glue but does not stick to the rest of the can.

Theory of operation
312
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Service tips
• Do not touch the surface of the developer roller with your bare hand. The oil from your skin may cause a
charge disparity on the surface, and the toner may no longer stick properly. The result can be repeating
blotches or voids on the printed page or patches of light print. The affected cartridge may need to be
replaced.
• If the developer roller is damaged, then it cannot contact the surface of the photoconductor drum properly.
The result can be repeating marks, thin vertical voids, or thin vertical lines of color on the printed page.
Check the surface of the developer roller for damage. For more information, see “Repeating defects ” on
page 45.

Transfer

1 Photoconductor drum
2 Transfer roller
3 Paper

The transfer roller applies a positive charge to the paper, which is pressed between the transfer roller and the
photoconductor drum. The charge on the paper received from the transfer roller is positive. The charge on the
photoconductor drum received from the charge roller is negative. The relative opposite polarities between the
two charges result in the charge attracting the toner onto the paper.

Theory of operation
313
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Service tips
• Do not touch the surface of the transfer roller with your bare hand. The oil from your skin may cause a charge
disparity on the surface, and the toner may no longer stick properly. The result can be repeating blotches
or voids on the printed page or patches of light print. The transfer roller may need to be replaced. For more
information, see “Repeating defects ” on page 45.
• Do not use solvents or other cleaners to clean the transfer roller surface. Their chemicals may result to
scratches or charge disparities. Voids on the printed page or blotches of light print may occur. The transfer
roller may need to be replaced.
• Sharp and hard objects can damage the transfer roller surface. Be careful when using a screwdriver or
prying tool near the transfer roller. If the transfer roller has tears or cracks, then the transfer roller may need
to be replaced.

Clean

1 Waste toner bottle

2 Cleaning blade
3 Photoconductor drum

The cleaning blade removes the toner residue from the photoconductor drum. The cycle (charge, expose,
develop, transfer, and clean) repeats until the whole image is transferred to the paper.

Theory of operation
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Fuse

1 Fuser
2 Paper

Even if the toner image is already on the paper, the toner particles are not yet permanently bonded to the
surface. Paper is transported from the transfer roller to the fuser where heat and pressure are applied to it. As
a result, the toner particles melt and permanently fuse with the paper, completing the print process. The cycle
repeats for the succeeding pages.

Service tips
• If the fuser is damaged, then the toner may rub off the page. Paper jams may also occur.
• Toner rubbing off a printed page indicates a malfunctioning fuser or an incorrect paper type setting. Always
check the paper type setting before replacing the fuser. A common mistake is to print on heavier paper,
such as card stock, with the paper type set to plain paper.
• If possible, never pull paper with unfused toner through the fuser. Try to pull out the jammed paper from the
fuser in the opposite direction it was traveling.

Theory of operation
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Printer operation

Printer sections

1 Bin
2 Printhead
3 Imaging unit
4 Toner cartridge
5 MPF
6 Standard tray
7 Optional tray
8 Fuser

Theory of operation
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Printer paper path

One‑sided print job

1 Photoconductor drum
2 Developer roller
3 First input roller
4 MPF pick roller
5 Second input roller
6 Pick roller
7 Separator roller
8 Transfer roller
9 Fuser roller
10 Fuser exit roller
11 Paper exit roller

The pick roller picks and feeds the paper to the separator roller. The separator roller feeds the paper to the
second input roller, which feeds it to the first input roller. For MPF print jobs, the MPF pick roller picks and feeds
the paper to the first input roller.
The first input roller feeds the paper to the transfer roller. At the transfer roller, the photoconductor drum
transfers the developed image to the paper to create the printed image.
As the paper passes the fuser, heat and pressure are applied to permanently bond the toner to the paper.

Theory of operation
317
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After printing, the printer ejects the paper by the paper exit roller.

Two‑sided print job

1 Paper exit roller

2 Duplex rear roller
3 Duplex front roller
4 Second input roller

After the first side is printed, the paper reverses direction to get its opposite page printed.
The paper travels along the duplex path until it reenters the second input roller. From there, the paper continues
its path until the print job is done.

Theory of operation
318
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Printer paper path sensors

# Sensor Function
1 Sensor (input) Detects the paper traveling between the first input roller and the transfer
roller
2 Sensor (MPF paper present) Detects paper presence in the MPF tray
3 Sensor (duplex) Detects the paper traveling along the duplex path
4 Sensor (media present) Detects if paper is in the tray
Note: The sensor in the standard tray is supported only in some printer
models.
5 Sensor (pass‑through) Detects paper that is fed from tray 2
6 Sensor (fuser exit) Detects the paper that is exiting the fuser
7 Sensor (narrow media/bin full) Detects if the paper is narrow and the bin is full

Theory of operation
319
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Descriptions in page 321 to 336 are not applicable to this model.

Therefore it was deleted.

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336
 MX-B468P
WIRING DIAGRAM

MOTOR
(CARTRIDGE)
PRINTHEAD
SENSOR JGSM1

(COVER OPEN)

JCVR1
MOTOR
(ACM)

JDXSOL1
MOTOR SOLENOID

JACM1
(CARTRIDGE) (DUPLEX REVERSE)
CONTROL PANEL

JFAN1
SOLENOID JAUGER1
FAN JRIP1
JPHONE1
(MPF)
JCART1

TPM
IMAGING UNIT SENSOR

JREAR1
SMART CHIP CONTACT (BIN FULL)
JIU1
JMPSOL1

SENSOR
CONTROLLER BOARD

JWIFI1
(TRAY PRESENT) WIRELESS MODULE

JRIPV1
TPM
JTPRES1

JBARR1

SENSOR
(CARTRIDGE BARREL) JDBG1
SERIAL
SENSOR ENGINE BOARD DEBUG
(MPF PAPER PRESENT)
JMPF1

JPPI1

ISD
SENSOR

JOEMP1

JRIPP1
(PAPER PRESENT)
JPS1

JGBIT1
ISD
ETHERNET

JRUSB1
JFUSB1 JUICC43 USB MALE PLUG
JOEMV1
JISP1
SENSOR FRONT USB
JGAP1

JLPS1

(TRAILING EDGE)

JUSBD1
JUICC28
USB TYPE A
SENSOR JSPD1

(LIFT PLATE)
J10

SENSOR
JTDS1

(TONER DENSITY)
JCTLS1
TONER LEVEL
SENSING
ISP

JBLDC1
CARTRIDGE JOPT1
TRAY OPTIONS
SMART CHIP CONTACT AUTO CONNECT
CONTROL PANEL

Connector for MS632, M3350, MS639.

IMAGING UNIT Connector for MS531 & MS631
PCN2

CONTACTS
PCN7

(OPC & CHARGE)

PCN3

TONER LEVEL
SENSING

PCN1

POWER SUPPLY UNIT

PCN4

TRANSFER ROLL
SPRING
PCN6

PCN7

PCN5
FUSER
ASSEMBLY

0423-003
LEAD-FREE SOLDER
The PWB’s of this model employs lead-free solder. The “LF” marks indicated on the PWB’s and the Service Manual mean “Lead-Free” solder.

Example:
Lead-Free

5mm indicates tin-silver-copper or tin-copper-nickel lead-free solder

(1) NOTE FOR THE USE OF LEAD-FREE SOLDER THREAD

When repairing a lead-free solder PWB, use lead-free solder thread.
Never use conventional lead solder thread, which may cause a breakdown or an accident.
Since the melting-point of lead-free solder thread is about 40°C higher than that of conventional lead solder thread, the use of the
exclusive-use soldering iron is recommended.

(2) NOTE FOR SOLDERING WORK

Since the melting-point of lead-free solder is about 220°C, which is about 40°C higher than that of conventional lead solder, and its soldering
capacity is inferior to conventional one, it is apt to keep the soldering iron in contact with the PWB for longer time. This may cause land
separation or may exceed the heat-resistive temperature of components. Use enough care to separate the soldering iron from the PWB when
completion of soldering is confirmed.
Since lead-free solder includes a greater quantity of tin, the iron tip may corrode easily. Turn ON/OFF the soldering iron power frequently.
If different-kind solder remains on the soldering iron tip, it is melted together with lead-free solder. To avoid this, clean the soldering iron
tip after completion of soldering work.
If the soldering iron tip is discoloredCOPYRIGHT ©
black during soldering XXXX BYand
work, clean SHARP CORPORATION
file the tip with steel wool or a fine filer.

ALL RIGHTS RESERVED.

No part of this publication may be reproduced,

stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without
prior written permission of the publisher.
 CAUTION FOR BATTERY REPLACEMENT
(Danish) ADVARSEL !
Lithiumbatteri – Eksplosionsfare ved fejlagtig håndtering.
Udskiftning må kun ske med batteri
af samme fabrikat og type.
Levér det brugte batteri tilbage til leverandoren.
(English) Caution !
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to manufacturer’s instructions.
(Finnish) VAROITUS
Paristo voi räjähtää, jos se on virheellisesti asennettu.
Vaihda paristo ainoastaan laitevalmistajan suosittelemaan
tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden
mukaisesti.
(French) ATTENTION
Il y a danger d’explosion s’ il y a remplacement incorrect
de la batterie. Remplacer uniquement avec une batterie du
même type ou d’un type équivalent recommandé par
le constructeur.
Mettre au rebut les batteries usagées conformément aux
instructions du fabricant.
(Swedish) VARNING
Explosionsfara vid felaktigt batteribyte.
Använd samma batterityp eller en ekvivalent
typ som rekommenderas av apparattillverkaren.
Kassera använt batteri enligt fabrikantens
instruktion.
(German) Achtung
Explosionsgefahr bei Verwendung inkorrekter Batterien.
Als Ersatzbatterien dürfen nur Batterien vom gleichen Typ oder
vom Hersteller empfohlene Batterien verwendet werden.
Entsorgung der gebrauchten Batterien nur nach den vom
Hersteller angegebenen Anweisungen.

CAUTION FOR BATTERY DISPOSAL

(For USA, CANADA)
“BATTERY DISPOSAL”
THIS PRODUCT CONTAINS A LITHIUM PRIMARY
(MANGANESS DIOXIDE) MEMORY BACK-UP BATTERY
THAT MUST BE DISPOSED OF PROPERLY. REMOVE THE
BATTERY FROM THE PRODUCT AND CONTACT YOUR
LOCAL ENVIRONMENTAL AGENCIES FOR INFORMATION
ON RECYCLING AND DISPOSAL OPTIONS.

“TRAITEMENT DES PILES USAGÉES”

CE PRODUIT CONTIENT UNE PILE DE SAUVEGARDE DE
MÉMOIRE LITHIUM PRIMAIRE (DIOXYDE DE MANGANÈSE)
QUI DOIT ÊTRE TRAITÉE CORRECTEMENT. ENLEVEZ LA
PILE DU PRODUIT ET PRENEZ CONTACT AVEC VOTRE
AGENCE ENVIRONNEMENTALE LOCALE POUR DES
INFORMATIONS SUR LES MÉTHODES DE RECYCLAGE ET
DE TRAITEMENT.
 COPYRIGHT © 2023 BY SHARP CORPORATION
All rights reserved.
Produced in Japan for electronic Distribution
No part of this publication may be reproduced,
stored in a retrieval system, or transmitted,
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SHARP CORPORATION
Smart Business Solutions BU

First edition: April 2023

Latest edition: August 2023