REPORT

Community Engagement for Sustainability

WORKING WITH NGO FOR SUSTAINABLE DEVLOPMENT

Submitted by

Name of the Student: AJAY YADAV

Enrolment No.: A50204423009

Programme: Bsc. BIOTECHNOLOGY

Batch: 2023-27

Faculty Mentor: DR. SIMHAN NGO Mentor: Mr. PRANJAL DUBEY

Designation: PROFESSOR Designation: SPL. MO

Amity Institute of Biotechnology

Amity University Haryana

Gurugram

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 DECLARATION

I, _________________ Enrolment No. _______________ Programme ______________

Semester ______________, student of Amity Institute of Biotechnology, Amity University
Haryana hereby declare that the Project Report entitled “__________________________

____________________________________________________________” is my original work

and the same has not been submitted to any other institute for the award of any other degree. The
feasible suggestion has been duly incorporated in consultation with supervisor.

Signature of Candidate Signature of Faculty Mentor

Forwarded by:

Director of the Institute

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 CERTIFICATE FROM FACULTY MENTOR

This is to certify that Mr/Ms ________________ Enrolment No. _______________ has worked
for 3 weeks at ______________________________________________________
_____________________ from ______________ to _________________.

He/she has worked under my guidance during his/her community service project.

Signature of Faculty Mentor: ________________________________

Designation: __________________________________

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Ser Topic Pa
ial ge
No. No
.
1. Introduction 6,7
2. Why I choose to 8
volunteer at hospital
3. My daily routine & 9
reponsibilities
4. Learning new skills 10
5. Impact of my 11
volunteering
6. Facing challenges 11,
12
7. Making a difference 12
8. Personal growth & 13
development
9. Leason learnt 14
10. Feedback from staff & 14
patients
11. Conclusion 15
12. Appendices 16

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 VOLUNTEERING AT
A HOSPITAL: MY
15-DAY
EXPERIENCE
INTRODUCTION
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Volunteering in a hospital offers a unique and invaluable experience that goes beyond
just contributing time and effort to a worthy cause. It allows individuals to immerse
themselves in a dynamic healthcare environment, interact with patients and medical
staff, and gain insights into the operations and challenges of a hospital setting. Over the
course of 15 days, I had the opportunity to volunteer at C.H. NEW DELHI, where I
encountered a diverse array of experiences that not only broadened my understanding
of healthcare but also deepened my appreciation for the dedication and resilience of
those who work in this field.
During my time at the hospital, I was assigned to various departments, each presenting
its own set of responsibilities and learning opportunities. My role as a volunteer was
multifaceted, involving tasks such as assisting patients with mobility, providing comfort
and companionship, helping with administrative duties, and supporting the nursing staff
with non-clinical tasks. These activities, though seemingly small, played a significant role
in ensuring the smooth operation of the hospital and enhancing the overall patient
experience.
One of the most rewarding aspects of my volunteer experience was the opportunity to
interact with patients. Whether it was offering a listening ear to someone anxious about
their medical condition or simply bringing a smile to a patient’s face with a friendly
conversation, these interactions highlighted the importance of empathy and compassion
in healthcare. I witnessed firsthand how a simple act of kindness could make a
significant difference in a patient’s day, providing them with emotional support and a
sense of comfort during a challenging time.
In addition to patient interaction, my time in the hospital allowed me to observe the
teamwork and collaboration that are essential in a healthcare setting. I was particularly
impressed by the seamless coordination between different departments and the
commitment of the healthcare professionals to providing the best possible care. The
nurses, doctors, and support staff worked tirelessly, often under stressful conditions, yet
their dedication to their patients never wavered. This experience gave me a deeper
understanding of the complexities and demands of working in healthcare, as well as the
importance of communication and teamwork in delivering effective patient care.
Moreover, my volunteer experience provided me with valuable insights into the
operational aspects of a hospital. I assisted with various administrative tasks, such as
organizing patient files, delivering documents between departments, and helping to
manage the flow of patients in the outpatient clinic. These activities allowed me to
appreciate the behind-the-scenes work that is crucial to the functioning of a hospital,

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from maintaining accurate patient records to ensuring that appointments and
procedures run smoothly.
As I reflect on my 15-day volunteering experience, I realize that it has been a journey of
personal growth and learning. I have gained a newfound respect for healthcare
professionals and a deeper understanding of the challenges they face. This experience
has also reinforced my belief in the importance of volunteering and giving back to the
community. Volunteering in a hospital is not just about the tasks you perform; it’s about
the connections you make, the lives you touch, and the lessons you learn along the way.
In conclusion, volunteering at C.H. NEW DELHI for 15 days was an eye-opening
experience that enriched my understanding of the healthcare system and the role of
compassion in patient care. The skills and knowledge I gained, coupled with the personal
connections I made, have left a lasting impact on me. As I prepare to delve into a more
detailed report of my experience, I look forward to sharing the stories, challenges, and
lessons learned during my time as a hospital volunteer. This introduction only scratches
the surface of what was a profoundly meaningful experience, one that I will carry with
me for years to come.

Why I Chose to Volunteer at

a Hospital
Before I started volunteering, I knew I wanted to do something meaningful with my
time. I have always been interested in healthcare and helping others, so when the
opportunity to volunteer at a hospital came up, I jumped at it. I wanted to see what

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working in a hospital was like and if a career in healthcare might be something I would
want to pursue in the future.
Another reason I chose to volunteer at a hospital was to make a positive impact on my
community. Hospitals are places where people often go through difficult times, and I
wanted to be there to offer some comfort and assistance. Even though I wouldn’t be
doing medical tasks, I knew that volunteers could still play an important role in
supporting both patients and staff.

My Daily Routine and

Responsibilities

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During my time at the hospital, I was assigned a variety of tasks that helped keep the
hospital running smoothly. Here are some of the main responsibilities I took on each
day:
1. Assisting Patients: My primary role was to help patients with their basic needs.
This included helping them move around, getting in and out of bed, and even
helping them eat their meals. I would talk to them, listen to their stories, and try
to make them feel as comfortable as possible.
2. Organizing Patient Records: I spent a lot of time in the administrative office,
where I helped organize patient records. This task required me to be very careful
and detail-oriented, as it was important that all the information was filed
correctly.
3. Managing Supplies: Another part of my job was to check and organize medical
supplies. I had to make sure that everything was in its proper place and that the
hospital was well-stocked with the necessary items. This was important because
doctors and nurses rely on these supplies to care for patients.
4. Helping at the Reception Desk: I also spent time at the reception desk, where I
greeted visitors, answered their questions, and directed them to the correct
department. This role was all about being friendly and helpful, making sure that
visitors felt welcomed and knew where to go.
5. Participating in Special Events: Occasionally, I got to help with special events, like
a health fair or a holiday celebration for the patients. These events were a nice
break from the daily routine and gave me a chance to do something different, like
setting up booths or handing out flyers.

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Learning New Skills
Volunteering at the hospital was a great learning experience. I developed several new
skills that will be useful in both my personal and professional life:
1. Communication: I learned how to communicate more effectively with different
people. Whether I was talking to patients, their families, or hospital staff, I had to
make sure that my communication was clear, respectful, and understanding. I also
learned to listen carefully, which helped me understand the needs and concerns
of the people I was helping.
2. Time Management: Working in a busy hospital environment taught me how to
manage my time better. I had to prioritize tasks and make sure I was getting
everything done in a timely manner. This skill is important not just in volunteering
but in any job or activity where there are multiple tasks to handle.
3. Teamwork: The hospital is a place where teamwork is essential. I learned how to
work effectively with other volunteers, as well as with the medical staff. We all
had to coordinate our efforts to make sure the hospital ran smoothly and that
patients were well cared for.
4. Problem-Solving: Every day presented new challenges, and I had to think on my
feet to solve problems. For example, if a patient needed help getting around but
the usual equipment wasn’t available, I had to find an alternative solution quickly.
This experience helped me become more resourceful and better at handling
unexpected situations.
5. Emotional Intelligence: Working in a hospital can be emotionally challenging. I
had to learn how to manage my own emotions while also being sensitive to the
emotions of others. This helped me provide better support to patients and their
families, and it also made me more resilient in difficult situations.

Impact of My Volunteering
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My volunteering experience had a significant impact on both the hospital and myself:
 Positive Impact on Patients: I was able to provide comfort and support to
patients, making their hospital stay a little easier. Patients and their families
appreciated the care and attention I offered.
 Personal Growth: I gained confidence, developed greater empathy, and learned
valuable life skills that will help me in the future. This experience also reinforced
my desire to pursue a career in healthcare.
 Supporting Hospital Operations: By assisting with various tasks, I helped the
hospital run more smoothly. My work allowed the staff to focus more on patient
care, and I contributed to the efficiency of the hospital’s operations.

Facing Challenges
While my volunteering experience was rewarding, it wasn’t without its challenges. Here
are some of the difficulties I encountered and how I dealt with them:
1. Dealing with Emotional Situations: One of the hardest parts of volunteering in a
hospital was seeing patients who were seriously ill or in pain. It was tough to
witness their suffering, and sometimes it made me feel sad or helpless. To cope
with these feelings, I talked to other volunteers and staff members, who were
very supportive. I also reminded myself that just being there for the patients,
even in small ways, was making a difference.
2. Adapting to the Hospital Environment: The hospital was a fast-paced and
sometimes chaotic environment. There were days when things got very busy, and
it was hard to keep up with all the tasks. I had to learn how to stay calm under
pressure and adapt to whatever the day threw at me. This involved being flexible
with my time and ready to jump in wherever I was needed.
3. Handling High-Stress Situations: There were times when the hospital was
particularly hectic, such as during emergencies. In these situations, I had to stay
focused and follow instructions carefully. One time, I was in the emergency
department when a critically injured patient arrived. The atmosphere was tense,
but I knew my job was to stay calm and assist where I could, like fetching supplies
or comforting the patient’s family.
4. Respecting Cultural Differences: The hospital serves a diverse population, and I
often worked with patients from different cultural backgrounds. This required me

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 to be culturally sensitive and respectful of their customs and beliefs. For example,
some patients had dietary restrictions due to their religious practices, so I had to
be mindful of this when helping with meals. Learning about and respecting these
differences was an important part of my role.

Making a Difference
One of the most rewarding aspects of volunteering at the hospital was knowing that I
was making a difference in the lives of patients and their families. Even though I wasn’t
involved in medical care, I could still provide comfort, support, and a helping hand. Here
are some of the ways I felt I made a positive impact:
1. Providing Comfort to Patients: Many patients appreciated the companionship
and support I offered. For some, especially those who didn’t have regular visitors,
having someone to talk to made a big difference. I enjoyed listening to their
stories, sharing a smile, or just sitting with them when they needed company.
2. Supporting Families: I also had the opportunity to help the families of patients.
Whether it was providing information, offering a cup of coffee, or just being there
to listen, I felt that my presence helped ease their stress. This was especially
important during difficult times, such as when a loved one was undergoing
surgery or facing a serious illness.
3. Improving Patient Experience: By helping with tasks like mobility, meals, and
personal care, I contributed to making the patients’ hospital stays more
comfortable. Patients often expressed their gratitude, and it was rewarding to
know that my efforts were appreciated.

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Personal Growth and
Development
Volunteering at the hospital had a significant impact on my personal growth. Here are
some of the ways I grew as a person during my 15 days at the hospital:
1. Building Confidence: As I became more comfortable in my role and learned new
skills, I noticed a significant increase in my confidence. I learned to trust my
abilities and take initiative, which has made me more self-assured in other areas
of my life as well.
2. Developing Empathy: Working with patients and their families deepened my
empathy and compassion for others. I gained a greater understanding of the
challenges they faced and developed a strong desire to help alleviate their
suffering. This experience has made me more compassionate in my interactions
with others, both inside and outside of the hospital.
3. Gaining a New Perspective: Being in a healthcare environment exposed me to a
wide range of people, situations, and challenges. This broadened my perspective
on life and helped me appreciate the importance of health, family, and
community. I gained a deeper appreciation for the work done by healthcare
professionals and the impact they have on the lives of others.
4. Building Resilience: The emotional challenges of working in a hospital helped me
develop greater resilience. I learned to cope with difficult situations, manage my
emotions, and maintain a positive outlook even in the face of adversity. This
resilience has been a valuable asset in both my personal and professional life.

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 Lessons Learned
Reflecting on my 15 days of volunteering, I’ve learned several important lessons:
 Compassion Matters: Showing kindness and understanding can make a big
difference in a patient’s experience.
 Teamwork is Essential: Healthcare is a team effort, and every role is important.
 Flexibility is Key: Being able to adapt to changing situations is crucial in a busy
environment like a hospital.
 Communication is Critical: Clear and effective communication can prevent
misunderstandings and improve patient care.
This experience has also influenced my future goals. I’m more determined than ever
to pursue a career in healthcare and continue volunteering to give back to the
community. I plan to explore different areas of healthcare and make a long-term
commitment to volunteering.

Feedback from Staff and

Patients
Throughout my volunteering experience, I received feedback from both hospital staff
and patients. This feedback was overwhelmingly positive and provided me with valuable
insights into the impact of my work:
1. Feedback from Staff: Nurses, doctors, and administrative staff often expressed
their appreciation for my efforts. They commented on my willingness to help, my
positive attitude, and my ability to learn quickly. This feedback was encouraging
and reinforced my belief that I was making a meaningful contribution.
2. Feedback from Patients: Patients and their families frequently thanked me for
the care and support I provided. Their expressions of gratitude were deeply

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 touching and served as a reminder of why I chose to volunteer in the first place.
Knowing that I had made a difference in their lives, even in small ways, was
incredibly rewarding.
3. Constructive Feedback: In addition to positive feedback, I also received
constructive suggestions for improvement. For example, one nurse advised me on
how to better handle certain patient interactions, and another staff member
suggested ways to be more efficient in my tasks. I appreciated this feedback as it
helped me grow and become better at my role.

CONCLUSION
As I conclude my 15-day volunteering experience at C.H. NEW DELHI, I am deeply
grateful for the insights and growth this opportunity provided. These two weeks
immersed me in the daily realities of a hospital environment, where I witnessed both the
challenges and rewards of healthcare work. Interacting with patients allowed me to see
the profound impact that empathy and kindness can have, whether it was offering a
comforting word, assisting with simple tasks, or simply being present for someone in
need.
One of the most striking aspects of my experience was observing the dedication of the
healthcare professionals. Their unwavering commitment to patient care, even under
pressure, was both inspiring and humbling. I learned the importance of teamwork,
communication, and the collective effort required to provide effective care. These
lessons will stay with me, as they apply not only in healthcare but in many areas of life.
Additionally, the practical skills and knowledge I gained from assisting with various tasks
have broadened my understanding of hospital operations. From administrative duties to
patient care support, each task contributed to the overall functioning of the hospital and
taught me the importance of efficiency and organization.
In summary, my time volunteering at C.H. NEW DELHI was a transformative experience
that deepened my empathy, enhanced my skills, and reinforced my belief in the
importance of service. I leave with a renewed sense of purpose and a commitment to
continue contributing to my community in meaningful ways. This experience has not
only enriched my understanding of healthcare but has also left a lasting impact on how I
view service and compassion.

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APPENDICES

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FIGURE 1. PICTURE OF GENERAL WARD

FIGURE 2. PICTURE OF PATIENT SUFFERING FROM TYPHIOD

FIGURE 3. PICTURE OF PATIENT SUFFERING FROM BLOOD INFECTION

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