Phonak Charge and Care

User Guide

Phonak Charge and Care

This user guide is valid for:

Non wireless charging accessory

Phonak Charge and Care 2021

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Your Charge and Care details

Please also read safety information regarding

handling Charge and Care (chapter 10).

Device
Charge and Care
incl. power supply and USB cable (< 3 m)

Compatible hearing aid models

c Audéo P-R (P90/P70/P50/P30)
c Audéo P-RT (P90/P70/P50/P30)
c Audéo M-R (M90/M70/M50/M30)
c Audéo M-RT (M90/M70/M50/M30)

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Your Charge and Care has been developed by Phonak –
the world leader in hearing solutions based in Zurich,
Switzerland.

Please read the User Guide carefully to make sure that

you understand and get the best out of the Charge and
Care. For more information regarding features, benefits,
setup, use and maintenance or repairs of your Charge and
Care – contact your hearing care professional or
manufacturer representative. Additional information can
be found in the Data Sheet of your product.

Phonak - life is on
www.phonak.com

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Contents

Your Charge and Care

1. Parts of the Charge and Care 6

Using the Charge and Care

2. Preparing the Charge and Care 8
3. Charging the hearing aids 9
4. Cleaning and drying the hearing aids 16

Further information
5. Care and maintenance 18
6. Service and warranty 20
7. Compliance information 22
8. Information and description of symbols 25
9. Troubleshooting 30
10. Important safety information 32

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1. Parts of the Charge and Care
The following pictures show the Charge and Care
described in this user guide.

Charge and Care

UV-C LED’s Space for earpieces

Hearing aid charging

slots with left/right
indicators

Push button to start the

cleaning and drying process
with built-in indicator light

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Accessories

USB cable (< 3 m) Power supply with

wallplug adapter
Power supply specification
Power supply output voltage: 5 VDC +/-10%, current 1 A
Power supply input voltage: 100-240 VAC,50/60Hz, current
0,25 A
Charge and Care input voltage: 5 VDC +/-10%, current 500 mA
USB cable specifications: 5 V min. 1 A, USB-A to micro-USB,
maximum length 3 m

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2. Preparing the Charge and Care
Connecting the power supply

d
c
b

a) Plug the power supply into a power outlet.

b) Plug the smaller end into the USB port on the
Charge and Care.
c) Plug the larger end of the charging cable into the
power supply.
d) The indicator light on the back is green when the
Charge and Care is connected to the power supply.

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3. Charging the hearing aids

Low power: You will hear two beeps when the

battery is low. You will have approximately
60 minutes before you have to charge the hearing
aids (this can vary, depending on the hearing aid
settings).
Before using your hearing aids for the first time, it
is recommended to charge them for 3 hours.
The hearing aids must be dry before charging,
see chapter 5.
Please ensure to charge and use the hearing aids
within operating temperature range: +5° to +40°
Celsius (41° to 104° Fahrenheit).

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Please refer to chapter 2 for how to set up the Charge
and Care.

1.
Insert the hearing aids into the charging slots.
Make sure the left and right hearing aid markings match
the left (blue), right (red) indicators next to the charging
slots. The hearing aids will automatically be switched off
when inserted into the Charge and Care.

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Make sure the left and right hearing aid markings
match the left (blue), right (red) indicators next to
the charging slots.

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2.
The indicator light on the hearing aids will show the
charging state of the battery until the hearing aids are
fully charged. When fully charged the indicator light will
remain on, i.e. solid
green light.

The charging process will automatically stop when the

batteries are fully charged, so the hearing aids can be
safely left in the charger. It can take up to
3 hours to charge the hearing aids. The Charge and Care
cover can be closed while charging.

Charging times

Indicator light Charging state Approx. charging times

0 – 10%
30 min (30%)
11 – 80% 60 min (50%)
90 min (80%)
81 – 99%
100% 3h

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3.
Remove the hearing aids from the charging slots by
1. pulling the hearing aids gently toward yourself and
2. lifting them out of the Charge and Care.

Do not hold the tubes to remove the hearing

aids from the Charge and Care as this can damage
the tubes.

The hearing aids switch on automatically when removed

from the Charge and Care. The indicator light starts
blinking. The solid green light indicates the hearing aids
are ready.

If you unplug the Charge and Care while the hearing aids
are charging inside, please make sure to turn off the
hearing aids to prevent discharge.

Turn off your hearing aids before inserting them in

the disconnected Charge and Care to store it.

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 2

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4. Cleaning and drying the
hearing aids
After placing your hearing aids in the Charge and Care,
close the cover and press the push button on the Charge
and Care to start the cleaning and drying process. The
hearing aids will be
• fully charged in 3 hours
• cleaned and dried in approx. 2 hours

The indicator light on the push button will be solid orange

as long as the cleaning and drying process is ongoing.
As soon as the process is finished, the indicator light will
turn green until the cover is opened. The cleaning and
drying process will be stopped as soon as the cover is
opened.

Always close the cover before starting the

cleaning and drying process.

The cleaning and drying process can only be

started if the cover is closed.

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Indicator light
Cleaning and drying is not
Indicator light off
running
Solid orange Cleaning and drying is running
Cleaning and drying has
Solid green
finished
Cleaning and drying cannot
Solid red for 3 seconds
start, please close the cover

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5. Care and maintenance

Diligent and routine care of your Charge and Care

contributes to outstanding performance and a long service
life. To ensure a long service life, Sonova AG provides a
minimum of a five year service period after phase out of
the Charge and Care.

Please use the following specifications as a guideline.

Further information regarding product safety, see
chapter 10.2.

General information
Please make sure that the Charge and Care is used and
maintained as described in this user guide.

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Daily
Make sure that charging slots and the UV-C LED’s are
clean. Never use cleaning agents such as household
detergents, soap, etc. for cleaning your Charge and Care.

Weekly
Remove dust or dirt from the charging slots and
UV-C LED’s.

Always make sure that the hearing aids and

Charge and Care are dry and clean before charging.

Always make sure that the Charge and Care is

disconnected from the power mains before cleaning.

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6. Service and warranty

Local warranty
Please ask the hearing care professional where you
purchased your Charge and Care about the terms of
the local warranty.

International warranty
Sonova AG offers a one year limited international
warranty, valid from the date of purchase. This
limited warranty covers manufacturing and material
defects in the Charge and Care. The warranty only
comes into force if a proof of purchase is shown.

The international warranty does not affect any legal

rights that you might have under applicable national
legislation governing sale of consumer goods.

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Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.

Serial number:

Date of purchase:

Authorized hearing care

professional (stamp/signature):

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7. Compliance information
Europe:
Declaration of Conformity
Hereby Sonova AG declares that this product meets the
requirements of the Medical Devices Regulation 2017/745
The full text of the EU Declaration of Conformity can
be obtained from the manufacturer or the local Phonak
representative whose address can be taken from the
list on www.phonak.com/us/en/certificates (Phonak
worldwide locations).

This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in
a particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures :

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 • Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.

Compliance with emission and immunity standards

Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017

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Immunity standards EN 60601-1-2:2015
IEC 60601-1-2:2014
EN 61000-4-2:2009
IEC 61000-4-2:2008
EN 61000-4-3:2006+A1+A2
IEC 61000-4-3:2006+A1+A2
EN 61000-4-4:2012
IEC 61000-4-4:2012
EN 61000-4-5:2014
IEC 61000-4-5:2014
EN 61000-4-6:2014
IEC 61000-4-6:2013
EN 61000-4-8:2010
IEC 61000-4-8:2009
EN 61000-4-11:2004
IEC 61000-4-11:2004
IEC 60601-1 (§ 4.10.2):2005
ISO 7637-2:2011

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8. Information and description
of symbols

With the CE symbol, Sonova AG confirms that

this product meets the requirements of the
Medical Regulation 2017/745.

Indicates the medical device manufacturer,

as defined in EU Medical Device Regulation
2017/745.

Indicates the Authorized representative in the

European Community. The EC REP is also the
importer to the European Union.

This symbol indicates that it is important for the

user to read and take into account the relevant
information in this user guide.

This symbol confers that the electromagnetic

interfernce from the device is under limits
approved by the US Federal Communications
Commission

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 This symbol indicates that it is important for
the user to pay attention to the relevant
warning notices in this user guide.

Important information for handling and

product safety.

Indicates the manufacturer’s serial number so

that a specific medical device can be identified.

Indicates the manufacturer’s catalogue

number so that the medical device can be
identified.

Indicates that the device is a medical device.

This symbol indicates that it is important

for the user to read and take into account the
relevant information in this user guide.

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Temperature during transportation and storage:
–20° to +60° Celsius (–4° to +140° Fahrenheit).
Operating temperature range:
+5° to +40° Celsius (41° to 104° Fahrenheit).

Humidity during storage: 0% to 70%, if not

in use. Humidity during operation: 0% to 85%
(non condensating)

Atmospheric pressure during operation,

transportation and storage: 500 hPa to 1060
hPa

During transportation keep dry.

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 The symbol with the crossed-out garbage bin is
to make you aware that this Charge and Care
may not be thrown away as normal household
waste. Please dispose of old or unused Charge
and Care, at waste disposal sites intended for
electronic waste, or give your Charge and Care
to your hearing care professional for disposal.
Proper disposal protects the environment and
health.

Regulatory Compliance Mark (RCM) is a trade

mark for electrical safety for equipment which
is compliant with the EESS

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Symbols applicable to the European power supply only

Power supply with double isolation.

Device designed for indoor use only.

Safety isolating transformer, short

circuit proof.

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9. Troubleshooting
Problem Causes
Charging does not start Charge and Care not connected to
power supply
Hearing aids not inserted correctly
into Charge and Care
Cleaning and drying Cover not closed when pressing the
process does not start push button to start the cleaning and
drying process

If the problem persists, contact your hearing care

professional for assistance.

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What to do
Connect Charge and Care to power supply (chapter 2)

Insert hearing aids correctly into Charge and Care (chapter 3)

Close the cover of the Charge and Care and press the push button to
start the cleaning and drying process

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10. Important safety information

Please read the information on the following pages before

using your Charge and Care.

Intended use
The device is an accessory to a medical device and has no
therapeutic or diagnostic use on its own. It is intended to
charge rechargeable hearing aids, with additional
functionalities for drying and cleaning.

Target population
The target population is primarily the adult population
over 18 years of age. Individuals with cognitive impairment
will require constant supervision by a caregiver.

Any serious incident that has occurred in relation to the

Charge and Care, should be reported to the manufacturer
representative and the competent authority of the state of
residence. The serious incident is described as any incident

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that directly or indirectly led, might have led or might lead
to any of the following:
a) the death of a patient, user or other person
b) the temporary or permanent serious deterioration of
a patient’s, user’s or other person’s state of health
c) a serious public health threat

To report an unexpected operation or event, please contact

the manufacturer or a representative.

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10.1 Hazard warnings

Do not use the Charge and Care in explosive areas (mines or

industrial areas with danger of explosions, oxygen rich
environments or areas where flammable anesthetics are
handled) or where electronic equipment is prohibited.

Keep the Charge and Care out of reach of children, individuals

with cognitive impairment and pets.

Do not cover the whole Charge and Care case while charging,
e.g. with a cloth etc.

Use of this equipment adjacent to or stacked with other

equipment should be avoided because it could result in
improper operation. If such use is necessary, this equipment
and the other equipment should be observed to verify that
they are operating normally.

The following is only applicable for persons with

active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):

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 Keep the charging device at least 15 cm (6 inches) away from
the active implant. If you experience any interference do not
use the charging device and contact the manufacturer of the
active implant. Please, note that the interferece can also be
caused by powerlines, electrostatic discharge, airport metal
detectors etc.

Use of accessories, transducers and cables other than those

specified or provided by the manufacturer of this equipment
could result in increased electromagnetic emissions or
decreased electromagnetic immunity of this equipment and
result in improper operation.

The USB port of the Charge and Care is to be used for the
described purpose only.

For Charge and Care, use only IEC 62368-1 and/or

IEC 60601-1 certified equipment with an output rating of
5 VDC. Min. 500 mA.

Changes or modifications to the device that were not

explicitly approved by Sonova AG are not permitted.

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 Portable RF communications equipment (including
peripherals such as antenna cables and external
antennas) should be used no closer than 30 cm
(12 inches) to any part of Charge and Care including
cables specified by the manufacturer.Otherwise,
degradation of the performance of this equipment
could result

10.2 Information on product safety

Protect your Charge and Care from heat (never leave near a
window or in the car). Never use a microwave or other heating
devices to dry your Charge and Care (due to risk of fire or
explosion). Ask your hearing care professional about suitable
drying methods.

Do not place the Charge and Care close to an induction

cooking surface. Conductive structures inside the charging
accessories could absorb inductive energy resulting in thermal
destruction.

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Do not drop your Charge and Care and/or your hearing aid!
Dropping onto a hard surface can damage your Charge and
Care or hearing aid.

Charge and Care and power supply must be protected against

shocks. If the Charge and Care or power supply is damaged
after a shock, they must not be used anymore.

Do not use your Charge and Care in areas where electronic

equipment is prohibited.

The hearing aids have to be dry before charging. Otherwise the

charging reliability cannot be guaranteed.

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Notes
 029-0828-02/V1.10/2021-06/cu/PM © 2021 Sonova AG All rights reserved
Your hearing care professional:

Manufacturer:
Sonova AG
Laubisrütistrasse 28 347043
CH-8712 Stäfa
Switzerland
613389

www.phonak.com
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