Chapter 8 - Production of Goods and Services
Chapter 8 - Production of Goods and Services
Learning Objectives:
• Identify the importance of business planning.
• Enumerate the factors and other necessities on how to manage and start a business
successfully Identify the different parts of a business plan.
• Discuss and learn how to develop a business plan.
Introduction
Venturing into a new business or doing any form of innovation in a business organization
demands or necessitates a plan. A business plan that is well-researched and well-done is by itself
an insurance against the illusive success that every entrepreneur is looking forward to.
It is a written document prepared by the entrepreneur that describes all the relevant
external and internal elements involved in starting a new venture. It is an integration of
functional plans such as marketing, finance, manufacturing, and human resources. It also
addresses both short-term and long- term decision-making for the first three years of operation.
The business plan also takes care of the concerns of the potential investors in the business
project, the suppliers, the funding requirements, and all required to commence the business and
hopefully make it a successful business venture. (Hisrich and Peters)
Other definition of a Business Plan from the books of Entrepreneurship
It is thinking ahead of objectives, strategies, financing, production, marketing, profit
prospects, and growth possibilities.
However, business planning should be realistic. This means planning is based on the
available resources and is responsive to the needs of the community. It is also:
What to do?
How to do it?
Planning
When to do it?
What to expect in the future?
Business planning involves the attainment of goals and the ways to accomplish such
goals.
Principles of Planning
Here are some principles of planning which have general application, particularly for micro
and small business:
1. Realistic Planning: Grounded on available resources - human, financial, and physical -
ensuring feasibility and practicality.
2. Needs-based Planning: Objectives align with community needs, discerned through
observation, personal interviews, and questionnaires, ensuring relevance and societal
impact.
3. Flexibility: Adaptability to changing resource needs and economic conditions, allowing
for adjustments to maintain effectiveness and relevance over time.
4. Start Simple: Begin with straightforward projects to build momentum and establish a
foundation for more complex endeavors.
STAGES OF BUSINESS PLANNING (by Professor Philip Kotler)
1. Unplanned stage. At the start of the business, the owner-manager is busy looking for
funds, customers, materials, and equipment. He has ho time for planning. His entire
attention is devoted to the daily operations of his business in his intense desire to survive.
2. Budgeting system stage. Eventually, the owner-manager realizes the need to develop
and use a budgeting system.
3. Estimated income is made to facilitate the orderly function of the growing enterprise.
4. Annual Planning stage. The owner-manager drafts an annual plan. He can use either the
top-down planning or bottom-up planning. In a top-down approach, he provides the goal
and let. The employee complies with it. While in a bottom-up approach, he encourages
his employees to participate in planning the goals and strategies.
5. Strategic Planning stage. As the business enterprise becomes bigger, a long-range
planning is needed.
6. The plan should indicate the time, which should be allowed for each activity. It may be
necessary to establish a target data for completing the activity.
7. The plan should specify the required resources and their corresponding costs.
8. The plan should designate the officers who will be held accountable for the
accomplishments of the objectives.
David Gumpert believed that business plan Is a selling point. With a business plan, you sell
the entire company as a package. He cited the following reasons for doing a business plan as
follows:
1. to sell yourself as a business;
2. to obtain a bank financing;
3. to obtain investment funds;
4. to arrange strategic alliance;
5. to obtain large contracts;
6. to attract key employees;
7. to complete mergers and acquisition; and
8. to motivate and focus your management team.
OUTLINE OF A BUSINESS PLAN
A business plan is a comprehensive document outlining the goals, strategies, and
operational details of a business venture. There are many books and Literature about the format
of doing a business plan. Anyone of them can be used as a guide in full or in part depending on
the context and scale of the business proposition.
As a rule, however, the business plan format should have at least four major components,
namely: the marketing plan, technical plan, financial plan, and the organizational plan.
Sample Format
From Hisrich and Peters
I. Introductory Page
A. Name and address of business
B. Names and addresses of the principals
C. Nature of Business
D. Statement of Financing needed
E. Statement of confidentiality report
II. Executive Summary
III. Industry Analysis
A. Future outlook and trends
B. Analysis of Competitors
C. Market segmentation
D. Industry Forecasts
IV. Description of Venture
A. Product(s)
B. Service(s)
C. Size of Business
D. Office equipment and personnel
E. Background of entrepreneurs
V. Production Plan
A. Manufacturing Process (amount subcontracted)
B. Physical Plant
C. Machinery and Equipment
D. Names of suppliers of raw materials
Strategies
• Table of Contents
Section 1: The Business
A. Description of Business
B. Product/Service
C. Market
D. Location of Business
E. Competition
F. Management
G. Personnel
H. Application and Expected Effect of Loan (if needed)
I. Summary
Section 2: Financial Data
A. Sources and Application of funding
B. Capital equipment list
C. Balance Sheet
D. Break-Even Analysis
E. Income Projections (profit and loss statements)
a. Five-year summary
b. Detail by month for first year
C. Detail by quarter for second, third, fourth, and fifth years
d. Notes of explanation
F. Cash Flow Projection
a. Detail by month for first year
b. Detail by quarter for second, third, fourth, and fifth years
Notes of explanation
G. Deviation Analysis
H. Historical financial reports for existing business
a. Balance sheet for past five years
b. Income statement for past five years
c. Tax returns
Rules to Observe:
• Select about 10 project ideas from the generated list of 50 ideas based on personal
interests, experiences, and investment willingness.
• Narrow down the selection to three best ideas.
• Criteria for selecting the top three ideas include:
o Marketability of the product
o Availability of raw materials
o Availability of technology
o Availability of skilled workers
o Investment requirement
o Perceived profitability
o Government priority or support
o Environmental considerations
• Prepare a table to assign points to each criterion (10 points highest, 1 point lowest) based
on general perception.
• Additional criteria and weights can be added for a more sophisticated analysis.
• The process is informal, relying on subjective judgments rather than hard data, but it
facilitates the selection process.
Resource Analysis:
• Evaluate the entrepreneur's and the firm's resources, categorized into the 7 "Ms": Money,
Materials, Manpower, Machines, Methods, Management, and Moment (time).
• Recognize strengths and weaknesses to prepare action plans to leverage strengths and
minimize weaknesses.
Environmental Analysis:
• Assess factors in the environment that can affect the business, considering opportunities
and threats.
• Factors include economic situation, socio-cultural environment, technological
environment, political environment, peace and order situation, physical climate,
infrastructure facilities, population trends, and others.
• Example: Growing population in Caloocan City could be an opportunity or a threat
depending on competition in the longganisa business.
Values Analysis:
• Examine aspirations, goals, vision, and mission of the entrepreneur and the business.
• Represents the kind of service the entrepreneur wishes to provide to customers.
• Resource analysis indicates what the firm can do at the start, environmental analysis
indicates what the firm may do, and values analysis indicates what the firm wants to do.
The statement highlights the importance of aligning a firm’s capabilities and desires with
the opportunities and threats it faces. This alignment requires a detailed plan across various
business functions like marketing, production, organization, and finance. Additionally,
evaluating social, environmental, and cost-benefit aspects ensures the sustainability of the
business or project.
Market plan
To develop a market plan, one must analyze competitors, their products, promotions,
distribution, and pricing. Assessing supply and demand is crucial; if supply exceeds demand,
entering the business may not be wise, but if demand surpasses supply, it presents an opportunity.
Once favorable conditions are identified, a detailed marketing plan focusing on target customers,
product features, promotions, distribution channels, and pricing should be prepared.
1. Production Process
- Analyze the entire production workflow from raw materials to finished products.
- Identify key steps, including material sourcing, processing, assembly, and quality control.
- Regularly inspect and service machinery to prevent breakdowns and ensure smooth operation.
- Provide training to employees on machinery operation, safety protocols, and quality control
procedures.
6. Contingency Planning
- Develop contingency plans for potential disruptions such as equipment breakdowns or supply
chain issues.
- outlines the structure and management of the business, following the marketing and
production plans. It begins by defining the firm's ownership structure, such as sole
proprietorship, partnership, corporation, or cooperative. The plan includes an
organizational chart depicting the hierarchy and functional areas like marketing,
production, finance, and administration. Duties, responsibilities, qualifications, salaries,
and benefits of personnel are detailed. Additionally, pre-operating activities are scheduled
using a Gantt chart, covering tasks like business registration, business plan preparation,
financing negotiations, facility construction, hiring, and more.
Financial Plan Overview
Source of Financing
Financial Statements
Financial Analysis
- Evaluates profitability, liquidity, and marketability.
- Compares data from P&L and balance sheet.
The Magna Carta for Small Enterprise (R.A. 6977) defines small and medium enterprise
as any business activity or enterprise engaged in industry, agribusiness, and/or services, whether
single proprietorship, cooperative, partnership, or corporation whose total assets are Inclusive of
those arising from loan, but exclusive of the land on which the particular business entity's office,
plant, and equipment are situated, must have value feeling under the following categories
Micro less than Php 50,000
Cottage Php 50,001 Php 500,000
Small Php 500,001 Php 5,000,000
Medium Php 5,000,001 Php 20,000,000
1. Low capital, high labor intensity, and limited financial resources, often seen in retail and
service sectors.
2. Specialized skills and services tailored to specific client needs, such as car and appliance
repair, tailoring, baking, and real estate.
3. Thrives in small, overlooked markets in rural communities, catering to local demand with
businesses like sari-sari stores and small restaurants.
4. Often adaptable to changing economic conditions without requiring extensive feasibility
studies, minimizing losses.
5. Operates within the marketplace, providing firsthand knowledge of customer preferences
and needs, allowing quick response to demands.
6. Family involvement in operations common, with owner-manager often employing
relatives or townmates as the business grows.
7. Capital typically sourced from family savings or loans from relatives and friends.
8. Operates in a small, community-based area, with owner and employees residing locally.
9. Size of the enterprise is small relative to the industry, focusing on niche markets rather
than dominating entire industries.
Establishing clear expectations and boundaries from the outset is crucial for maintaining
professionalism and efficiency in the workplace, especially when recruiting from among family,
friends, or acquaintances. By outlining the ground rules, both parties understand what is expected
in terms of performance, attendance, and other aspects of the job. This helps avoid
misunderstandings and ensures that the relationship remains focused on performance rather than
personal ties. Additionally, clearly defining compensation, benefits, work hours, and conditions
sets the foundation for a fair and transparent working relationship.
How do you determine your employee requirements? The following guidelines may be
useful:
1. First of all, list down the different tasks that have to be done In the business. Some
preliminary questions to ask are:
• Marketing - Who will sell the products? Who will deliver the products to the buyers?
To the distributors? Who will handle promotion and advertising? Who will take care of
the customers after the products have been sold?
• Production - Who will make the products or deliver the service? Who will operate the
equipment? Who will maintain them? Who will take charge of inspection and quality
control? Who will keep track of raw material stocks and finished product inventory?
• Finance - Who will keep the records? Who will do the accounts? Who will prepare the
weekly payroll? Who willcollect the recelvables and settle the payables? Who will hold
the petty cash?
• Administration - Who will take care of ordering supplies, preparing sales contracts, and,
renewing business permits? Who will handle personnel records? Who will handle
business communications, Inquirles, and other administrative matters?
Determining employee requirements involves identifying the specific tasks and roles
necessary for the smooth operation of the business. Here's a step-by-step approach based on the
guidelines provided:
2. List Tasks: Begin by listing all the different tasks that need to be accomplished within each
functional area of the business: marketing, production, finance, and administration.
d. Marketing: Identify tasks such as selling products, product delivery, promotion,
advertising, and customer support.
e. Production: Determine tasks related to manufacturing products, operating
equipment, maintenance, inspection, quality control, and inventory management.
f. Finance: List tasks including record-keeping, accounting, payroll preparation,
accounts receivable and payable management, and petty cash handling.
g. Administration: Identify tasks such as supply ordering, sales contract preparation,
business permit renewal, personnel record management, and handling business
communications
1. In business planning, the financial analysis will determine if the project will be implemented
or not. From this list of tasks, cross out the tasks that you are taking for yourself. The tasks
that remain in the list are those for which you will hire other people. Translate the tasks into
job designations or titles. Then, determine how many employees you will need for each job
title. Remember that some of the tasks may be combined and assigned to only one position.
For example, your bookkeeper may also be your secretary/ administrative assistant, your
driver may also be your messenger, and so on. Below is a sample list of positions with number of
people number of people required.
Sales manager 1
Sales assistant 2
Cutter/designer 1
Sewers 4
Inspector/stock clerk 1
Bookkeeper/secretary 1
Driver/messenger 1
As mentioned above, it is assumed that the entrepreneur will be the general manager, production
manager, finance manager, and personnel manager.
2. Next, for every position, list all the qualifications required in terms of skills, education and
training, experiences, and personal characteristics. Include age, gender, and other
requirements, which you feel important for a certain job to be performed well. For example,
for a bookkeeper-secretary, the requirements might be:
• Female, single, 18-30 years old;
• Commerce/business administration graduate;
• Must know how to use fax machine, photocopying machine, and Microsoft Office
computer software (Excel and Word);
• Must know how to compose business letters;
• Preferably with six months experience In bookkeeping and/or secretarial work; and
• With pleasant personality
3. It Is also advisable at this point to determine salarles and wages to be pald for every position
you have. Applicants need to know how much you are willing to pay them. Determining your
employees' compensation rates is a critical decision to make because:
• On one hand, labor costs affect the profits of a business (thus, theoretically, you can
reduce labor costs by paying low wages).
• On the other hand, the wages you will pay will be one of the most Important factors that
will motivate your employees to stay long in your company (thus, it is possible that low-
paid employees may not work as hard and as long as highly-paid workers do).
4. Once you have done Nos. 1 to 4 above, you can begin the process of recruiting, screening,
and selecting the people to work with you in your new business.
CHOOSING THE LEGAL FORM OF YOUR BUSINESS
Sole proprietorship
A sole proprietorship is a business owned by only one person. It is the simplest
organization to form. Most business, including large ones, started as a sole proprietorship.
In a sole proprietorship, you and your business are one. Your income and the business
income are one. In other words, your business income is taxed as personal income. Decision-
making is centered on the owner or proprietor who assumes total responsibility for all decision.
If the business succeeds, he reaps all the profits. If it fails, he suffers all the losses, including the
obligation to pay the debts. When the sole proprietor dies, the life of the business also ends.
Partnership
A partnership is formed when two or more partners come together to be joint owners of a
business. A partnership allows the pooling of resources (money and other business assets) and
talents (skills, experience, management know-how). All the partners share profits equally, unless
otherwise stated in the Partnership Agreement.
Corporation
A corporation or a company involves five or more persons owning the business. A
corporation is a "legal person" in the eyes of the law. Itis called a legal person because the law
allows it to do most business acts that a natural person can do. Of course, it is different from a
natural person who breathes, walks, and talks, like you and me. But as legal person, the
corporation:
• has legal rights and responsibilities;
• can own and dispose of property; and
• can enter into contracts.
The ownership of a corporation is divided into units known as "shares of stocks. The buyers
of these stocks, called stockholders, also become part-owners of the business. Management of a
corporation is vested on a board of directors elected by the stockholders on a regular basis.
A corporation runs its affairs based on terms and prescription specified in its By-Laws and
Articles of Incorporation.
Unlike the first two legal forms, the life of a corporation does not end with the death of a
stockholder or by the stockholder's disposal of his stocks.
The decision to register your business or operate informally, also known as the
underground economy, involves weighing various factors and considerations.
Advantages of operating informally include avoiding taxes, paying lower salaries, and
not being obligated to provide benefits such as sick leave or contribute to social security.
Additionally, informal businesses may perceive themselves as free from government intervention
and control.
However, informal businesses also face risks such as harassment by law enforcement and
potential exploitation by corrupt officials. For example, unlicensed vendors may face challenges
from authorities seeking to enforce regulations or extort money through "protection" payments.
On the other hand, registering your business offers several benefits, including legal
recognition, access to government assistance programs and incentives, and the ability to enter
into contracts and engage in formal business transactions. Registered businesses also have
recourse to legal protection in case of disputes with customers or suppliers lately, the decision to
register your business depends on factors such as your long-term
Ultimate goals, the level of risk you are willing to accept, and your willingness to comply
with legal and regulatory requirements.
How to Register your Business
Where to register your business depends on the legal form you have chosen for your
business.
Sole Proprietorship:
Partnership/Corporation:
Cooperative:
• Get Tax Identification Number (TIN) from Bureau of Internal Revenue (BIR).
• Optionally register cooperative employees with Social Security System (SSS) and
Department of Labor Employment (DOLE).
The following are general guidelines and requirements in registering with the DTI, the local
government unit, the BIR, and the SSS.
To register your business name with the DTI, go to the office in the city or province where
your business is based. Complete an application form in five copies and pay a registration fee.
Have at least three alternative business names ready, as your preferred name might already be in
use.
To register with the Mayor's Office for a business permit, start by obtaining clearance
from your local barangay office, which typically incurs a small fee. Then, visit the business
licensing section of the Mayor's Office. Be prepared to pay various fees, including for sanitary,
garbage, and inspection services. The total fees may amount to around One Thousand Pesos
(1997 rates).
You need a number of documents to obtain a license or permit from the Mayor's Office.
These are:
• Sanitary/health certificate
• Police clearance
To operate legally in taxation matters, you must obtain a Tax Identification Number (TIN)
from the Bureau of Internal Revenue (BIR). This is necessary for various purposes including
obtaining official receipts, invoices, and having your books of accounts stamped by the BIR. It's
advisable to get these documents printed by a BIR-accredited printing press to ensure they are
officially stamped.
The BIR also charges a fee from VAT-covered enterprises (P1,000, 1997 rates). VAT-
exempted businesses, however, are not charged any fee.
To ensure coverage for yourself and your employees, registration with the Social Security
System (SSS) is necessary. If you employ staff, it's mandatory; if not, you can register as self-
employed. SSS offers various benefits like sickness, retirement, and loans. Both the government
and employers contribute to the fund ensuring these services.
If your business expands and you wish to transition from a sole proprietorship to a corporation or
partnership, you must register with the Securities and Exchange Commission (SEC).
Alternatively, you can choose to establish your business directly as a corporation. Ultimately, the
decision depends on your preferences and business needs.
• Verification of proposed name of your firm. If it has been registered by any other name,
you have to change your proposed name and repeat the process.
- Articles of incorporation
- By-Laws
- Treasurer's affidavit
Needless to say, you must be ready to pay filing and miscellaneous fees.
If you want to speed up the process of registering your corporation, SEC has express
forms available at its offices. A separate set of forms is also available for partnerships.
The discussion so far has covered fundamental registration processes necessary for
businesses to establish legality and formality in their operations. Certain types of businesses also
require registration with specialized government agencies. These agencies typically regulate and
oversee specific industry sectors, offering incentives and assistance to registered firms while also
exercising control functions.
• Food and Drug Administration (FDA), for firms manufacturing drugs, cosmetics, and
food products
• Fiber Development Authority, for businesses engaged in processing and trading of fiber
and fiber products
• National Food Authority (NFA), for traders and processors of rice, corn, and flour
• Land Transport Franchise and Regulatory Board, for land transport services (jeepney
lines, taxicab, and bus operation)
Business planning is essential for guiding businesses toward their objectives, facilitating
resource allocation, and mitigating risks. Key factors for successful business management and
startup include market research, financial planning, team building, marketing, and continuous
learning. A well-developed business plan comprises several components, including an executive
summary, company description, market analysis, organizational structure, products/services,
marketing strategy, financial projections, implementation plan, and risk analysis. Developing a
business plan involves thorough research, goal setting, outlining the plan, seeking feedback, and
regular review and revision. Ultimately, a meticulously crafted business plan serves as a
roadmap, enabling entrepreneurs to navigate challenges, capitalize on opportunities, and achieve
long-term success in their ventures.
Fair pricing involves setting prices that balance profitability with customer satisfaction.
Basic principles of pricing include understanding customer segments, pricing strategies, and
value-based pricing. When pricing services, factors such as cost, market demand, and perceived
value must be considered. Registering a business involves multiple steps such as selecting a
name, determining the legal structure, obtaining licenses and permits, registering for taxes, and
complying with industry-specific regulations. Overall, fair pricing and proper business
registration are essential for building a successful and legally compliant venture.
In conclusion, business planning is a critical process for the success of any venture. It
provides a roadmap for achieving organizational goals, helps in resource allocation and risk
management, and facilitates informed decision-making. By understanding the factors for success
and following a structured approach to develop a comprehensive business plan, entrepreneurs
can increase their chances of building a sustainable and successful business