Alexandra Serban

Mobile: +420 792 501 769

Email: [email protected]
Full Professional Profile: linkedin.com/in/alexandraelenaserban/

Relevant Experience
Senior Financial Accountant
October 2017 – Present
Company: Landis+Gyr, Prague, Czech Republic

Profile I was responsible for Service transition (GL/AP/AR processes). Originally

in charge with GL/AR/AP processes, after its stabilization I took the
I am a finance professional with more responsibility of General Ledger only, overseeing the AP/AR processes,
than 9 years of experience in training and mentoring new AP/R joiners and being involved in different
multinational organizations, projects:
gathering a set of diversified skills,
from a strong focus on customer Process Owner:
relationships to finance.  Overseeing & input quality control
 Participating in different activities (related to month end closing:
I want to be the Manager I want to
supporting documentation for internal/external audits, quality
have for myself and to become a
check controls; reconciliations) and projects.
source of inspiration and motivation
 Performing closing / reporting activities (Sap, BW, Cognos, ITS)
for others.
 Preparing managerial reports: KPIs file, monthly analysis and
maintenance.

Project Lead & participant:

Education & Certifications  Taking a lead in process improvement
 Leading different projects
2021 – Leadership: a Master
Other achievements:
Class_Daniel Goleman – (online in
 Handling the creation and maintenance of Standard Operational
progress)
Processes (IGrafX tool)

2020 – Fusion Leadership Program –

ABSL – Czech Republic AR Accountant Lead
April 2016 – September 2017
Company: Newell Brand, Prague, Czech Republic
2020 _ Fundamentals of Project
Planning and Management – Responsible for leading AR/Collection department and being the front
Coursera line of communication for Local Business with a main and primary focus
on Collections.
2020 – Fusion Leadership Program – Managing this department, I succeed to acquire a deeper understanding
ABSL – Czech Republic on how to lead a project, to see the bigger picture of overall exposure to
bad debts risks, to navigate a continuous improvement of the KPIs.
2020 – Leadership Program –  Met and exceeded cash collection and DSO targets, reducing
Femme Palette – Czech Republic overdue debt and overall exposure to Bad Debt risk
 Managed the maintenance of the debtors and prevention of
2019 – The Virtual Enneagram increase in value of Aging.
 Participated in migration processes.
Academy _ Cristina Violeta
 Executed - daily AR cash application reconciliation.
Muntean– Czech Republic
 Coordinated with Cash Application department
 Other achievements:
2011 - 2013 – Master in South East  Delivered remarkable results, boosting DSO through consistent
European Studies at Dimitrie hard work (from 84 days to 39 in 4 months) and dedication to
Cantemir University (Bucharest_RO) Account Receivable department
 Succeeded to build strong relationships with customers and
2007 - 2010 – Bachelor Degree in Local Business through positive attitude and attentive response.
Foreign Languages with Economics
and Law at the University of Senior Billing and AR Analyst
Bucharest, RO May 2014 - February 2015
Company: Genpact, Bucharest, Romania
Got promoted as an Order2Cash analyst after 10 months thanks to my
reliability, initiative, commitment for quality and the result-driven
Languages attitude. I have continued to bring a positive influence on the results
Romanian – Mother Tongue (proven by different Awards won) and at the same time inspiring my
English – Working Proficiency peers to follow my work strategy.
French – Working Proficiency
 Managed aging minimization and management of debtors
 Counselled debtors on payment options and arranged instalment
agreements.
 Mentored new joiners on cash collection techniques and
Skills strategies, explained direct link between revenue growth and
Computer: MS Office, SAP, ITS – cash customer loyalty.
management tool, Cognos, Business  Identified and driven process improvements to enhance the
Warehouse, MS Teams, SharePoint, efficiency and productivity (customers' portfolio split – actions &
IgrafX, strategies)
 Performed overdue payments (cash application + un/applied
cash), closing activities (Sap, Business Warehouse), credit limit
reports, communication with pharmaceutical customers
Other regarding their deliveries, invoices, blocked orders (French
 Project leading market) etc.
 Controlling  Assisted team lead with ad-hoc AR reports.
 Process Improvement
Other achievements:
 Training
 Supervised and guided new joiners (I was the - GO TO person)
 Onboarding supervision
 Achieved performance goals on consistent basis.
 Customer Service

Claims Management Analyst

May 2014 - February 2015
Company: Genpact, Bucharest, Romania
The skills acquired in Customer Service led me to have a job in Claims
Management department where I managed the Service Transition and
the whole process after transition.

 Assisted team lead with ad-hoc AR reports.

 Developed SAP skill and techniques, providing support to the end
customers and processing different documents (manual
invoices/credit notes/debit notes / discounts etc.) and tasks.
 Held the responsibility for price changes.
 Led process improvement and problem-solving efforts to create
standard procedures and escalation policy for customer support
team.
 Trained new joiners.
 Directed colleagues with day-to-day work and complex problems by
applying analytical strategies.