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OnVUE Candidate Technical Requirements

Corporate Networking Personnel should continue to page 5 for
Advanced Networking Requirements.

Pearson strongly recommends using equipment that meets or exceeds

the Recommended Specifications. The minimum requirements will change
periodically based on the needs of our exam sponsors.

REQUIREMENT SPECIFICATIONS

Windows 11 and 10 (64-bit) – (excluding 'S Mode')

macOS 13 and above – (excluding beta versions)

Note:

MacOS, starting with Mojave, now requires permission from the

user to allow any hardware access to an application, which
includes OnVUE (proctorapp). Candidates should be prompted
to allow this application.
Operating
System
Note:

Windows Operating Systems must pass Genuine Windows Validation.

Unsupported operating systems:

• Windows 8/8.1, Windows 7, Windows XP, and Windows
Vista

• Linux/Unix and Chrome based Operating Systems

Corporate firewalls should be avoided as they often cause

this delivery method to fail.

Firewall VPNs and proxies should not be used.

We recommend testing on a personal computer. Work
computers generally have more restrictions that may prevent
successful delivery.

Property of Pearson VUE v.24.10.1 / October 2024 OnVUE Candidate Tech Requirements 1
Copyright © 2019-2024 Pearson Education, Inc., or its affiliate(s). All rights reserved.
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OnVUE Candidate Technical Requirements

REQUIREMENT SPECIFICATIONS

Required: OS specified Minimum RAM

RAM
Recommended: 4 GB RAM or more

Minimum Resolution: 1024 x 768 in 16-bit color.

Recommended Resolution: 1920 x 1080 or higher

in 32-bit color.

Display If using an external monitor, you must close your laptop and use an external
keyboard, mouse, and webcam.

Multiple monitors are forbidden.

Touch screens are strictly forbidden.

The newest versions of Microsoft Edge, Safari, Chrome, and Firefox, for web
Internet
registrations or downloading the secure browser.
browsers

For optimal performance, a reliable and stable connection speed of 12

Mbps down and 3 Mbps up is required.
Internet We recommend testing on a wired network as opposed to a wireless
connection network.

If testing from home, ask others within the household to avoid using internet
during your exam session.

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OnVUE Candidate Technical Requirements

REQUIREMENT SPECIFICATIONS

The webcam may be internal or external. The webcam must be forward-facing

and at eye level to ensure your head and shoulders are visible within
the webcam. The webcam must remain in front of you and cannot be placed
at an angle.
Webcam filters are not allowed (for example, Apple's 'Reactions').

Webcam must have a minimum resolution of 640x480 @

10 fps.

Webcam
Note:

Mobile phones are strictly prohibited as a webcam for exam delivery.

Note:

Mac OS users may need to allow OnVUE within their System

Preferences: Security & Privacy: Privacy settings for
camera.

Verify the audio and microphone are not muted.

Headphones and headsets (wired or Bluetooth) are not allowed unless explicitly
approved by your test sponsor.

Sound and
microphone Note:

Mac OS users may need to allow OnVUE within their System Preferences:
Security & Privacy: Privacy settings for microphone.

Browser Internet cookies must be enabled.

settings

All tablets are strictly prohibited, unless they have a physical keyboard and
Device meet the operating system requirements mentioned earlier.

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OnVUE Candidate Technical Requirements

REQUIREMENT SPECIFICATIONS

Power Make sure you are connected to a power source before starting
your exam to avoid draining your battery during the exam.

You may have the option to use your mobile phone to complete the
check-in process. The mobile must meet the following
requirements:
• Android (11+, Chrome) or IOS (15+, Safari) operating
systems
• A functioning camera with a stable internet connection
Mobile phone (mobile phone is only used for completing admission
steps, and must not be used during the exam)
A mobile phone is used only for completing admission steps
and must not be used during the exam. After completing the
check-in steps, please place the mobile phone where it is not
accessible to you during the exam. As a reminder, phones are a
prohibited item and should not be within your reach or visible to
you while sitting in front of your computer.

4 OnVUE Candidate Tech Requirements Property of Pearson VUE

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OnVUE Candidate Technical Requirements

Mac special note

Note
Starting with Mojave, Mac OS users are required to grant
permission to applications that need hardware access, which
includes OnVUE. Candidates should be prompted to allow this
application.

If candidates deny OnVUE the first time, they will not be prompted again and
must manually grant permission through System Preferences. In System
Preferences, they must allow OnVUE within the Security & Privacy: Privacy
settings for Microphone and Camera. Additionally, OnVUE may require
permission for Automation and Input Monitoring.
These technical requirements apply to any candidate taking an exam from their office or a
location with a network administrator who controls the hardware, software delivery,
network configurations (firewalls, etc.), or a combination of these variables that will impact the
exam experience.

Note
Most candidates will not be required to make any changes
to successfully take Online Proctored exams.

OnVUE advanced technical requirements for

the networking professional
This information below describes a full set of technical requirements and
configuration settings necessary for delivering Online Proctored exams
using OnVUE and Pearson VUE Browser Lock or Pearson ITS Secure Browser.
The configuration settings and technical requirements described
are targeted at an audience of mid to higher level technical skill.
These configuration settings and requirements should only be implemented if
you are confident that you understand and can implement these settings and
configuration changes. If you do not understand these configuration settings
and requirements DO NOT make changes without first consulting with a
Technology Professional.

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OnVUE Candidate Technical Requirements

Required configurations
• Recommended: Ensure any security software will not block execution
of JavaScript.
• The following URLs may need to be added as trusted sites under
Internet Settings. This can be done by going to the Control Panel |
Internet Options | Security tab. Select Trusted Sites. Click the Sites
button and add the following items to the list of websites. You may
need to select the Require server verification (https:) for all sites in
this zone option.
o https://*.pearson.com o
https://*.pearsonvue.com o
https://*.proctorcam.com o
https://*.programworkshop.com o
https://*.programworkshop2.com o
https://*.starttest.com o
https://*.starttest2.com o
https://*.startpractice.com o
https://*.gettesting.com o
https://*.verifyreadiness.com o
https://*.twilio.com o
https://*.pvue2.com o
https://*.ably.io o
https://*.ably-realtime.com o
https://*.wowza.com o
https://*.onvue. com

Warning
Sometimes it works better on certain systems if you add them in one of these
fashions:

1. https://starttest.com
2. *.starttest.com*

3. *.programworkshop.com*

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OnVUE Candidate Technical Requirements

Network and domain level configuration settings

This section describes the configuration settings necessary on the LAN / WAN used
for IBT Exam Delivery. A moderate to high level of technical skill may be
necessary to comply with these settings. DO NOT make changes that you do
not understand without first consulting a Technology Professional.
• Pearson Strongly Recommends using a wired network rather than a
wireless network, as it provides better exam delivery performance.
• Pearson Strongly Recommends avoiding network configurations
involving Advanced Firewall Security Configurations, and other
network security measures such as but not limited to Packet Filtering or
Packet Inspection. These advanced security configurations are known
to cause moderate to severe degradation in exam delivery performance.

• Pearson prohibits the use of VPNs and Proxy servers during exam
delivery.
• For Pearson exams Port 80 (HTTP), Port 443 (HTTPS), and Port 1935
(video streaming) must have sustained continuous connections. Traffic on
these ports should be completely unrestricted.

Troubleshooting tips for system administrators

If you are having a problem with our secure browser, Pearson VUE Browser
Lock, please note the following:
• Browser Lock is intended to prevent software from running, such as
Photoshop or other screen capture software, screen sharing, or
mirroring software, and it prevents key shortcuts that would allow you to
switch applications or use software that is not allowed during your
exam.

• Most software can be shut down on a Microsoft Windows computer on the Task Manager |
Processes tab, but some might be located under Task Manager | Services. Browser Lock
is also designed to let accessibility software such as screen readers or
magnification software run with an accommodation.

If your employees are encountering problems with our secure browser, or if your
employees are experiencing issues with an application, please fill out the
Corporate Network Application Requests form.

Property of Pearson VUE OnVUE Candidate Tech Requirements 7