Raghuram Krishnamurthy

Contact:+91-9940881199|Email: [email protected]|Hometown/CurrentLocation:Bangalore

SUMMARY
 Over all fourteen plus years of professional experience as a manager / Middle level manager in Retail Business operations
(Retail / Duty free / Diplomatic Outlets). 6+ years in Information Technology specifically in Software Implementation and
Project setup.
 Completed the Journey to Salesforce.
 He is Salesforce certified AI Associate and AI Specialist.
 He is able to configure Prompts in flows.
 Developed and implemented a project over cloud for Indian Association of Cardiovascular Thoracic Surgeons.This includes
Dataset creations, Developing SOPs and Analysis setups.
 He has a good experience of handing business stake holders and closely worked with his team members.
 He has background in Object-Oriented analysis and design.
 He has knowledge in Salesforce.com configuration and development application and deployment.
 Having very good knowledge in change set and other migration tool like VS Code.
 Post Graduate Diploma in International Business (PGDIB) - Symbiosis University at Pune.
 Hands on experience in Retail Outlet Set up, Project Leading, ERP Implementation, Inventory management, stock movement
Analysis, Merchandising, Customs Bonded Ware Housing, Remote handling of the locations. Sock Auditing & Reconciliation, MIS
reporting and Replenishment.

Technical Skills

Technology Salesforce Configuration, Flow, Lightning, AWS cloud operations, Salesforce,

Polaris Retail Excel.
Databases Oracle 10g (SQL), AWS Database.
Tool Excel, Data loader, Work bench, Linux, MS Word, and Power Point
Presentation.
SFDC Technologies VS Code, SOQL, SFDC out-of-the-box features.

PROFESSIONALEXPERIENCE

IACTS (Indian Association of Cardiovascular-Thoracic Surgeons) Oct 2020 – Oct 2023

National Database Manager - Bangalore
 Data quality and management using Salesforce, electronic database and other computer software.
 Perform and oversee data audits comparing database with data collection instruments.
 Interacts with the Institutional Review Board to ensure that data collection.
 Track and assess quality and completeness of data entry and abstraction immediately raise potential concerns with study
managers/supervisors.
 Cleaning incoming data files, integrate data files into the data management system, update summary files, process data requests
from scientific investigators ensure data quality through the execution of computer programs, development of protocols, and
other quality assurance, detect problems in research instruments, data collection, and data upload using data loader and
workbench.
 Managed Salesforce instance for over 200 users, ensuring data integrity and security.
 Customized Salesforce objects, fields, page layouts, and record types to meet business requirements.
 Implemented automation processes using Work flow Rules and Flows, reducing manual tasks by 40%.
 Developed and maintained reports and dashboards to provide actionable insights to sales and marketing teams.
 Conducted user training sessions and created documentation to enhance user proficiency and adoption.
 Collaborated with cross-functional teams to gather requirements and implement new features and enhancements.
 Provided ongoing support and troubleshooting for users, resolving issues promptly and efficiently.
 Created custom objects, fields, validation rules, and workflows to streamline business processes.
 Supported the integration of third-party applications with Salesforce, enhancing functionality and productivity.
 Assisted in the development and implementation of Salesforce best practices and governance policies.

Xylem Nov 2017–Jan 2019

Team Leader, LFR Croma & Sales Territory, Bangalore
 Taking care of Accessories Business- of HP Exclusive Stores -Karnataka.
 Managing Partners for Sell Through and drive the Sellouts.
 Monitoring In-store promoters of HP in Croma across Bangalore.
 Driving HP PCs and Printers Sales with an eye to increase the Share of Wallet.
 Compiling and analyzing the sales reports, and driving weekly BMS calls.
 Analyze the competition and their pricing across Croma stores.
 Understanding customer requirements in terms of Proc., Memory and other specifications, and ensuring that the stock is
accordingly managed.
 Forecast requirements based on inventory, and closely liaison with Croma team and co-ordinate for sales & service issues.
 Train the Promoters and keep them up to date on product knowledge and LFR offers.
 Incentivizing the instore Promoters based on their performance.

FREELANCE-Sridhar & Brito Chartered Accountants & Rite Equipments PVT LTD. Bangalore
Mar 2017– Oct 2017 - Commercial In charge
 Negotiating with Forwarders and connect the Shipment from Europe, Asia and USA to India on LCL & by Airbases.
 Submission of documents for clearance of goods at the customs including Bill of entry, Origin Certificates, B/L, LC / Bank
documents HSS agreement and other regulatory documents.
 Handling, HSS agreements, Bank documents and LC Base Shipments. Preparation of MRP workings, to enable shippers to comply
with MRP labeling, for import in to India.
 Invoicing, Documenting for Pre-Alert, B/L approving, MRP Calculations.
 Coordination with CHA for assessment and payment of Customs duty, ship chandlers, clearing and forwarding agents for
movement of goods from the ports to warehouse.

ExclusiveNetworks-BangaloreSep2014-Feb2017
WareHouse Associate
Worked as warehouse associate–Taking care of Logistic operations within India .
 Responsible for delivery of invoiced shipments to customers/Partners and demo /RMA handling and providing logistics
support on requirement basis to customers/vendors.
 Receiving, Verifying and evaluating the Shipments and make the GRN and Ship to respective locations. (Mumbai, Delhi, Kolkata,
Chennai & Hyderabad).
 Documentation for the Movement of Shipment, purchase within INDIA, GRN, Stock transfer, Road permit-entry permits and
approval of OCTROI.
 Co-coordinating and approving the movement to third party logistics operators [3PL](at Mumbai, Delhi & Hyderabad)and other
movements on Invoice and coordinate delivery.
 Coordinating with Operations team and sales team (Business/Product Managers) for Invoicing on sale.
 Troubleshooting the issues at locations related to Shipment, Documentation and attends to the special requirements from the
customers.
 Maintaining the report of all the movement and tracking details and movement Analysis.
 Preparation of Export Documentation (Invoice, packing list and other regulatory Docs.
 Maintaining cordial relationship and rapport with Local Transporters and with Courier companies.

FREELANCE– MKM Recycling-BangaloreDec 2013-May 2014

 Worked as project in-charge at Mombasa-KENYA Look after the import and sales process.
 Worked as Yard in-charge in MAURITIUS Looking after Exports and purchase of the location .

Flemingo International LtdFeb 2012-Jan 2013

SeniorExecutive-MIS
 Preparation of MIS for the management decision making on a regular basis.
 Contributing to all the Tasks while Stock Audit by conducting stocktaking, Reconciliation, and acknowledging Audit reports with
Discrepancy Analysis.
 Monitor the Perpetual Stock taking and Reconcile with System Stock and analyze the discrepancies.
 Responsibility for stock and data master integrity and training the user while migration to new software.
 Uganda Duty Free Sales LtdJan 2008-Jan 2012
A. POS Administrator
 Implemented the ERP system from including the Master Creation, testing, live and managed. For over 6 different locations.
 Administering locations in Kampala, Entebbe, and Kigali (Rwanda).
 Maintaining virtual stock of all sale location across Uganda and operating daily schedules using POLARIS Software.
 Monitoring GRN‘s, Inventory reconciliation and stock maintenance and creation of new items catalogs following required
parameters.
B. Import Executive
 Receiving consignments (off loading of consignments, verification & posting of GRN).
 Preparing shipments to export to SUDAN, BURUNDI and the branch in RWANDA.
 Organizing and conducting transferring goods to Duty Free and various duty paid locations.
 Managing and administrating all daily operations of the Branch at Kigali-RWANDA on Deputation of Country Manager.

EDUCATION & CERTIFICATIONS

 Passed Salesforce Certified AI Associate Exam.
 Post Graduate Diploma in International Business (PGDIB)(2013)Symbiosis University at Pune, INDIA.
 Certificate in Air ticketing, IATA (September2006) Mumbai, INDIA.
 Diploma in International Air & Travel Management, IITC (July2006) Mumbai, India.
 Diploma in Hotel Management and Catering Technology (April2004).

DATEOFBIRTH: 14 September 1982

LANGUAGES: English, Hindi, Tamil, French

SKILLS:
 MS Office (Excel, Word, PowerPoint, Project), Retail Excel (Polaris).
 Well-rounded management education.
 Good organizational skill in Auditing/Logistics/stock taking and outlet setup.
 Strong interpersonal and leadership skills to handle a team of different nationalities.
 Ability to work as individual and with team in different work environments.

OtherInterests
 Active Volunteer for Sri Sathya Sai Seva Samithi, Bangalore which works for social uplift to the poor.
 Movies, Learning languages, Music.