Using Webmail

Technical Manual: User Guide Document Updated: 11/10

Webmail is supported in the following browsers: To open an attachment:

Windows — Internet Explorer 6, Internet Explorer 7, Firefox 2, 1. Click once on the attachment name.
and Firefox 3
2. Open the attachment according to your web browser’s
Mac OSX — Safari 2, Safari 3, Firefox 2, and Firefox 3 directions.
The Webmail Window 3. If your computer has the necessary software installed
for opening the attachment, the attachment will open
automatically. Otherwise, you may be prompted to select an
appropriate application for opening the attachment.
To save an attachment:
1. Click once on the attachment name. Or, if there are multiple
attachments, click the disk icon to save all attachments at one
time.
2. Save the attachment according to your web browser’s
directions.
3. Select the location where you want to save the attachment.
Logging In to Webmail
4. Click the Save or OK button.
1. Visit the webmail login page for your domain. If you’re not
sure what the login page URL is, please contact your email
Displaying and Hiding the Full Header
administrator.
To view full header information for an email, double-click the
2. In the Email Address box, enter your complete email address,
email to open it in a separate window. Click the More tab, the
using all lowercase letters.
select View Full Header from the drop down menu.
3. In the Password box, enter your password.
4. Depending on your login page setup, you may have additional Printing an Email
login options available. To print an email, select or open the email and then click the Print
5. Click the Login button. tab. Print the email according to your web browser’s directions.

Checking for New Email Composing a New Email

By default, webmail checks for new email automatically. To 1. Click the Compose
manually check for new email, click the Check Email button. Or, button.
click the Email tab. 2. Select an identity from
Note: To indicate how often webmail should check for new email, the From drop-down
select Settings / General Settings. Select an interval from the menu, if available.
“Check for new email every” drop-down menu. (The From drop-down
menu will only appear
if you have more than
Previewing or Opening an Email
one identity.)
You can use the preview pane to display a selected email without
3. Enter recipient email addresses in the To box, separating
opening it in a separate window. To preview an email, click once
multiple email addresses with a comma.
on the email, as it appears in the email list. Or, to open an email
in a separate window, double-click the email. 4. To send a carbon copy (Cc), enter recipient email addresses
in the Cc box.
Note: To display or hide the preview pane, select Settings /
General Settings. Select appropriate setting from Preview Pane 5. To send a blind carbon copy (BCC), click the More tab and
drop down menu. select Show BCC field from the drop-down menu. Then enter
recipient email addresses in the Bcc box..
Opening or Saving an Attachment 6. Enter a description of the email in the Subject box.
When someone sends you an email that contains an attachment, 7. Enter the text of your email in the message body.
the attachment name will appear in the Attachments area, above
the message body. 8. Click the Send tab.
Copyright © 2009 Document Authors. Some Rights Reserved. 1
Addressing an Email Indicating Email Priority
Webmail includes several tools to help you address your email. By default, an email’s priority is set to Normal.
When you are composing an email, you can
Address Auto-Complete
click the More tab and select Set Priority from
As you type a name or email address the drop-down menu to assign a normal, high,
in the To, Cc, or Bcc box, webmail will or low priority.
attempt to complete the address with
This will not affect how your email is sent or received; it simply
a matching address from your contact
acts as a visual indicator that the email is a high, normal, or low
list. Use your arrow keys to select a suggested match, and then
priority item.
press the Tab (or Enter/Return) key on your keyboard.
Contacts Requesting a Read Receipt
You can select contacts from your contact list by clicking the To, Read Receipts display a confirmation request when recipients
Cc, or Bcc links, located to the left of the To, Cc, and Bcc boxes. open your email. You will receive an email confirmation as each
Frequent Contacts recipient opens and confirms receipt of your email.

You can have quick access to your frequently To attach a return receipt to an email you are composing, click
used contacts by adding them to the Frequent the “More” tab, then select “Request a Read Receipt” from the
Contacts box. drop-down menu.

To add a contact to the Frequent Contacts box: Note: Not all email programs support this feature, and recipients
can also ignore or refuse to send a confirmation receipt.
1. Click the Contacts tab.
2. Click the link for the contact then click Edit Contact. Or, click Attaching a File
the Add Contact button to create a new contact.
3. Click the “Add to Frequent Contacts” checkbox.
4. Click the Save button.
1. To attach a file to an email you are composing, click the
Note: To display or hide the Frequent Contacts box, select Attach File tab.
Settings / Composing Email. Check or clear the “Display the
Frequent Contacts box” checkbox. 2. Locate and select the file you want to attach.

Sender/Recipient Name Links 3. Click the Select button. The attached file name will appear in
the Attach box.
When you are viewing an email, you can click any name listed in
the From, To, or Cc area to open a new Compose Email window, Note: To remove an attachment, click the “X” icon at the end of
addressed to that person. the name of the attachment.

Resending an Email Using HTML Format

1. To resend an email, click the Sent folder, located in the folder list. When you use the HTML editing format for creating your email,
you have access to advanced formatting tools. For example, you
2. Select or open the email you want to resend. can use a variety of fonts and colors and create bulleted and
3. Click the Re-Send Email tab. numbered lists.
4. Make changes to the email, as desired. To switch between HTML and Plain Text formatting while you are
composing an email, click the HTML View and Plain Text View
5. Click the Send button.
links. Note that HTML formatting information is not retained if you
switch to Plain Text View while composing an email.
Saving or Editing a Draft
Note: Composing in HTML is not available in Safari.
As you are composing an email, webmail will automatically save
a draft of the email in the Drafts folder.
Checking Spelling
• If you decide you do not want to send the email, and you
When you are composing an email, click the Spell Check link.
want to delete the draft, close the email window and click Ok
Possible spelling errors will appear in red.
button. Then click Drafts under email folders, select the draft
you wish to delete and click Delete. • Click once on the word and select from a list of possible
spelling corrections.
• If you do not have time to finish composing your email, click
the “Save as Draft” tab before closing the Compose Email • Or, select Edit to correct the spelling error manually.
window to save the latest version of the email. • To add a word to the dictionary, select “Add to Dictionary.”
To edit a draft, open the Drafts folder, and then double-click the • To exit the spell checker, click the Exit Spell Check tab
draft. Or, select the draft, and then click the Resume Draft tab.
.
Copyright © 2009 Document Authors. Some Rights Reserved. 2
 • Select or open the email and then click the More tab. Select
Managing Email Report Spam from the drop-down menu.
Sorting Email • Click the checkbox next to each email you want to report and
then click the More tab. Select Report Spam from the drop-
down menu.
Click the column headings that appear above the email list to
Note: This will send the email to Cloudmark, our spam filtering
sort according to read/new status, flagged/unflagged status, the
provider, and move the email to your spam folder.
sender’s name, the email subject, the date the email was sent, or
the email size.
Reporting Not Spam
Forwarding Multiple Email To report email that is improperly filtered as spam, in the Spam
folder, choose one of the following:
To forward multiple email, check the box next to each email you
want to forward, and then select Forward tab. In the resulting • Select or open the email and then click the More tab and
Compose window, the selected email will appear as attachments. select “Not Spam” from the drop-down menu.
• Click the checkbox next to each email you want to report and
Deleting an Email then click the More tab and select “Not Spam” from the drop-
To delete an email, choose one of the following: down menu.

• Select or open the email and then click the Delete tab. Note: This will move the email to your inbox and add the sender
to your Safelist.
• Click the checkbox next to each email you want to delete and
then click the Delete tab.
Exporting Email to a Zip File
By default, email you delete are stored in the Trash folder. You
1. Click the checkbox next to each email you want to export.
can, however, adjust your Trash Options settings (Settings /
To select all email on the current page, click the uppermost
General Settings) so that deleted email are permanently deleted,
check box.
bypassing the Trash folder.
2. Click the More tab and select “Export to Zip” from the drop-
Note: To move an email out of the Trash folder, click the
down menu.
checkbox next to the email and then select a destination
folder from the drop-down menu. Or, click and drag the email 3. Save the zip file according to your web browser’s directions
to another folder.
Moving an Email into a Folder
Flagging an Email To move an email into another folder:
You can use colored flags to mark an email that needs your
Click and drag the email from the email list to a folder in the folder
attention.
list pane.
• To flag an email, click once on the flag
To move several email at one time:
icon.
1. Click the checkbox next to the email you
• To flag several email, click the checkbox
want to move into another folder. To select
next to each email you want to flag, and
all email on the current page, click the
then click the More tab. Select the color of
uppermost check box.
flag desired from the drop-down menu.
2. Click the Move tab and select a folder from the drop-down
• To change the flag color, right-click or hold
menu. The selected email will be moved from the active folder
down the Option key while clicking and
into the folder you specified.
select the flag icon in the color desired.
Note: When viewing an email in its own window, you can select a
• To remove the flag, click the flag icon again.
folder from the “Move to Folder” drop-down menu, located in the
upper right corner. This will automatically move the active email
Marking an Email as Read or New to the selected folder.
• To mark an email as “read” or as “new,” click once on the
envelope icon. Adding a Sender to the Contact List
• To mark several email as read or new, click the checkbox next When you receive an email, you can add the sender’s name and
to each email, and then click the More tab and select “Mark email address information to the contact list.
as Read” or “Mark as New” from the drop-down menu.
1. Click the Add to Contacts link next to the sender’s name.

Reporting Spam 2. Make changes to the sender’s information, as desired.

To report unfiltered spam, in any folder other than Spam, choose 3. Click the Save button.
one of the following:

Copyright © 2009 Document Authors. Some Rights Reserved. 3

 3. Click the Save button.
Contacts
To delete a contact or group:
Adding a New Contact
1. In the contact list, click the checkbox next to the contact or
group you want to delete.
2. Click the Delete button.

Importing a Contact List

1. Create a Comma Separated Value (.csv) export file from your
email application (e.g., Yahoo, Netscape, Outlook).
2. In the webmail contact list, click the Import/Export tab.
3. In the Import Contacts section, click the Choose File button.
4. Locate and select the .csv file you created in Step 1.
5. Click the Choose button. The path for the .csv file will appear
in the “Select a File” box.
6. Click the Continue button.
7. To ensure that your
contact information is
1. In the contact list, click the Add Contact button. Or under
imported correctly, make
Details heading, click Add Contact link.
changes to the field name
2. Enter information about the contact in the fields provided. assignments, as needed.
3. To add a picture of your contact, upload an image file that is 8. Click the OK button.
50 pixels x 50 pixels.
4. When you are done, click the Save button. Your contact will Exporting the Contact List
appear in the contact list. 1. In the contact list, click the Import/Export button.
2. In the Export Contacts section, select the email application
Adding a New Group
into which you want to import your contact list.
1. In the contact list, click the Add Group button.
3. Click the Export button. Depending on your web browser
2. Enter a name for the group in the New Group Name box. settings, you may need to choose one of the following:
3. If you have more than one contact list, select a list from the • If your browser prompts you to save or open the .csv file,
drop-down menu. click the Save button.
4. In the Contacts box, click once on the contact you want to add • If a new browser window appears, displaying the contact
to your group, then click the “>” button. Or, to select several list information, select File / Save As to save the file.
contacts at one time, choose one of the following:
4. Select the location where you want to save the .csv export
• To select several names, hold the Command key as you file.
click on each name.
5. Click the Save button.
• To select a range of names, click on the first contact in the
range, hold the Shift key, and then click the last contact in
the range.
Using the Company Directory
5. Click the “>” button to add the selected contact(s)
to the group. If your email administrator has created a company directory,
you can view up-to-date contact information about other
6. If you want to remove a name from the New Group box, click
users in your company and/or partner companies.
the name and then click the Remove button.
To view your company directory,
7. When you are done, click the OK button. Your group will
click the Company Directory link,
appear in your contact list.
located in the left pane.

Editing or Deleting a Contact or Group To keep your own contact information up-to-date, locate your
name in the company directory list, double-click your name,
To edit a contact or group:
and then make changes, as desired. (Note: Depending on
1. In the contact list, double-click the contact or group. your email administrator’s settings, you may or may not be
able to edit your contact information.)
2. Make changes to the contact or group, as desired.

Copyright © 2009 Document Authors. Some Rights Reserved. 4

Calendar Receiving Reminders
To receive an email reminder before an event:
Adding an Event
1. In the calendar, double-click the event you want to edit.
2. Click the Email checkbox.
3. Indicate how soon before the event you want to be reminded.
4. Click the Save button.
To receive a pop-up alert reminder before an event:
1. In the calendar, double-click the event you want to edit.
2. Click the Alert checkbox.
3. Indicate when you want to be reminded. Please note that you
must be logged in to webmail to see the pop-up alert.
4. Click the Save button.

1. Click the Calendar link. In the calendar, click the Add Event Inviting Guests to an Event
tab. Or, double-click the time/day on which you want to add You can use webmail to invite guests to an event, manage guest
an event. responses, and send notifications of any changes. This feature is
2. Enter a subject and date/time information, as desired. compatible with all iCal compliant calendar applications.

3. Click the Save button. 1. In the calendar, double-click the event you want to edit.
2. In the Invite section, click the Add button.
Setting Recurrence Details
3. Enter an email address
1. In the calendar, double-click the event you want to edit. in the box and click the
2. Click the Set Recurrence link. Add button. Or, click the
Contacts link to select from
3. Click the Daily, Weekly, Monthly, or Yearly tab to create a contacts in your contact list.
daily, weekly, monthly, or yearly recurrence.
4. When you are done adding
contacts to the guest list,
click the Save button.
5. Click the Save button
again.
6. You will be prompted to indicate whether you want to send
invitations to the guests on your guest list (or to new guests
only, if you added new guests to the list). When you send
invitations, guests are able to automatically send you a
4. In the resulting tab, indicate how often the event should occur. response — indicating that they have either accepted,
tentatively accepted, or declined your invitation.
5. In the Range section, indicate when the recurrence should
end. To view your guest list, and the status of each guest’s response,
double-click the event, and then click the Attendees link.
6. When you are done, click the Set Recurrence button.
7. Click the Save button. Importing a Calendar
1. Create a Comma Separated Value (.csv) export file from your
Creating a Private Event calendar application.
If your account is set up to use shared calendaring, you may want 2. In the webmail calendar, click the Import Events button.
to hide events that you want to keep private. Other users will see
that the time is reserved, but all event information will be hidden. 3. Click the Choose File button to locate and select the .csv file
created in Step 1.
1. In the calendar, double-click the event you want to edit.
4. Click the Choose button.
2. Click the Private Event checkbox to make the event private.
5. If you want to allow webmail to import duplicate events, click
3. Click the Save button. the “Allow duplicate events” checkbox.
Note: For more information about shared calendars, see the 6. Click the Import button. Your calendar events will be imported
Shared Calendars help section. into your webmail calendar.

Copyright © 2009 Document Authors. Some Rights Reserved. 5

 Note: To make a single event either public or private, double-click
Shared Calendars the event and then check or clear the “Private Event” checkbox.
Sharing a Personal Calendar
Renaming a Personal Calendar
If your account is set up to use shared calendaring, you may
be able to control who can and cannot view your calendar. This 1. To rename a personal calendar, click the Calendar tab, and
setting is determined by your email administrator. then click Manage Calendar tab.

When your calendar is shared with other users, they are able to 2. In the Personal Calendars box, click the Edit link for your
view your calendar and event details. Users cannot edit or add personal calendar under the Settings heading.
events to your calendar. 3. Enter a new name in the “Name” box.
You may want to make certain events private (e.g., doctor 4. Click the Save button.
appointments). To make an event private, see the “Creating
a Private Event” help section. Or, to make all existing events
Deleting a Personal Calendar
private or public, see the “Making All Events Private or Public”
help section. Currently, users can only have one shared calendar, and it
cannot be deleted. Soon, users will be able to create and
1. To control who can and cannot view your personal calendar,
manage multiple personal calendars.
click the Calendar tab.
2. In the Personal Calendars box, select the calendar you wish Adding a Shared Calendar
to manage. Then click the Edit link under the
To view another user’s calendar, the user must turn on the
Settings header.
3. Select the
Permissions tab and
indicate whether you
want to share your
calendar with no one,
with all users in your
domain, or with only
specific users.
4. If you want to share your calendar only with specific users,
select from the list of users in your domain. Or, enter an email
address manually and click the Add User button.
5. Click the Save button.
sharing feature and give you permission to view the calendar.
See the “Sharing a Personal Calendar” help section for more
Making All Events Private or Public
information.
When you are sharing your calendar with other users, you may
1. Click the arrow on the Calendar tab, and then click Manage
want to make all existing events either private or public. When an
Calendars tab.
event is private, other users will see that the time is reserved, but
all event information will be hidden. 2. Click the Add link, which appears under the Shared Calendars
heading. Or, click the green plus “+” icon, which appears next
to the Shared Calendar list in the calendar pane.
3. Select from the list of available calendars. Or, enter an
email address manually and click the Add button. The email
address must exist in the system.
4. Click the Save button.

1. To make all existing events either private or public, click 5. To view a shared calendar, click once on the calendar name,
the arrow on the Calendar tab, and then select Calendar as it appears in the list or in the calendar pane.
Manager.
Editing or Removing a Shared Calendar
2. In the Personal Calendars box, click the Privacy link for your
personal calendar. Click the arrow on the Calendar tab, and then select C Manage
Calendars. And then do one of the following:
3. Indicate whether you want to make all events public or
private. Private events will still appear as busy/reserved time • To rename or change the email address for a shared
on your calendar, but all event information will be hidden. calendar, click the calendar’s Rename link.
Public events can be opened and viewed by all shared users. • To remove a shared calendar from your list of shared
4. Click the Save button. calendars, select the calendar’s and click Delete.

Copyright © 2009 Document Authors. Some Rights Reserved. 6

Search Using Advanced Search
To search for an email using the advanced search tool:
Searching for an Email
When you are in an email folder (Inbox, Drafts, Sent, etc.), the
Search box will appear above the email list. From the Search box,
you can search for email within the active folder or all folders. Or,
you can click the Advanced link to run a detailed search.
To search for an email using the Search box:
1. Click the folder icon on the Search box and indicate whether
1. Click the Advanced link, which appears to the right of the
you want to search the active folder or all folders.
Search box.
2. Enter search criteria in the fields provided. You can also
indicate a date range, or narrow down the search to only
2. Enter the word(s) you want to search for in the Search box. email that contain attachments.
3. Click the Search button. 3. Click the Search button.
4. A list of email that contain the search criteria will appear in 4. A list of email that contain the search criteria will appear in
the email list. You can then refine the search by selecting the email list. You can then refine the search by selecting
a different folder, viewing only the email that contain a different folder, viewing only the email that contain
attachments, or changing the search terms altogether. attachments, changing the date range, or changing the search
terms altogether.
5. To minimize the Advanced Search area while retaining your
search results, click the “x” button, located in the upper right
corner of the search area.
Note: In Advanced Search, you can use “*” and “?” wildcards in
the Subject and Body fields.

2. Choose one of the following:

Tasks
• To open a task list, click the task list name.
Adding a Task List
• To delete a task, click the checkbox beside the task list
1. In tasks, click the green plus and then click the Delete button.
“+” icon, located in the task
list pane. • To rename a task, click the Rename link under the
Settings heading.
2. Enter a name for the task list.
3. Click the Save button. Working with Tasks
• To edit a task, double-click the task.
Adding a Task
• To mark a task as complete, click the checkmark icon,
1. In tasks, click once located to the left of the task name. Or, double-click the
on a task list, as it task, and click the Completed checkbox.
appears in the task
list pane. • To delete a task, click the checkbox next to the task,
and then click the Delete button. To delete all tasks,
2. In the “Enter a New click the uppermost checkbox, and then click the Delete
Task” box, enter a button.
task.
• To view all tasks, completed tasks, or incomplete
3. Click the Add button. tasks, click the drop-down menu and select All Tasks,
Or, to create a task from anywhere within webmail, click the Completed Tasks, or Incomplete Tasks.
arrow on the Tasks tab and select Add Task. Select a task list, • To sort tasks alphabetically or according to complete/
enter a task, and then click the Save button. incomplete status, click the appropriate column header.

Working with Task Lists

1. In tasks, click the Manage Task icon, located in the task
list pane.

Copyright © 2009 Document Authors. Some Rights Reserved. 7

 email you want to display in the email list at one time. If you
Settings are using a slow connection, you may prefer to display only a
To manage all webmail settings, click the Settings link, located in
few email at a time (e.g., 10 or 20).
the upper right corner.
New Messages
• Play alert sound when new email arrives — Plays a sound
when email arrives in the Inbox.
• Check for new email every — Select how often webmail
automatically checks for new mail.
Trash Options
• Move deleted email to the Trash folder — Check to have
deleted items moved to the Trash folder. If unchecked,
deleted email are deleted permanently.

General Settings / Email Options • Move purged email to the Trash folder — Check to have
purged items moved to the Trash folder. If unchecked, purged
Display Preferences email are deleted permanently.
• Display HTML emails — Indicate whether you
want to view new email in HTML format by default. General Settings / Language & Date/Time
• Display attached images within the message body — Language
When an email contains attached images, the images will • Default display language — Select from nine possible display
appear in the message body, by default. To turn this feature languages.
off, uncheck the checkbox. Attached images will appear in the
Attachments area but not in the body of the message. Date & Time

• Enable keyboard shortcuts – Click to show keyboard • Default date format — Select a month/day/year or day/month/
shortcuts to actions. year date format.

• Preview pane — Select Bottom, Right or Do not display from • Default time format — Select a 12 or 24 hour time display for
the drop-down menu. messages.

• Number of messages listed per page — Indicate how many • Current time zone — Select a time zone.

Using Folders Renaming a Folder

1. Click the Email then click Folder Manager icon in the Email
Adding a Folder Folders pane.
1. Click the Email tab and click Email Folders header in
2. Click the Edit link for the folder you want to rename.
Email Folder pane.
3. Enter a new name in the “Name of Folder” box.
2. Click the Add Folder
button. 4. Click the Save button.

3. Enter a name for the

Viewing Folder Size
folder in the “Name of
Folder” box. 1. Click the Email then click Folder Manager icon in the Email
Folders pane.
4. To place the folder inside
of an existing folder, 2. Click the Update Sizes button. Each folder’s total file size
select a folder from the will appear in the Size column.
“Create in” drop-down menu.
5. Click the Save button.
Deleting or Purging a Folder
1. Click the Email then click Folder Manager icon in the Email
Moving a Folder into Another Folder Folders pane.
1. Click the Email then click Folder Manager icon in the Email 2. Choose one of the following:
Folders pane. • To delete the emails contained in a folder, click the
2. Click the checkbox next to the folder(s) you want to move Purge link, located in the folder’s Purge column.
into another folder. • To delete the entire folder and its emails, click the
3. Select a folder from the “Move” drop-down menu. checkbox next to the folder and then click Delete.

Copyright © 2009 Document Authors. Some Rights Reserved. 8

Composing Email / Composing Composing Email / Signatures
Composing Use the Signatures feature to make changes to your email
signatures.
• Use auto-complete when addressing email — Check to
have webmail attempt to complete typed addresses with a To add a new signature, click the Add New Signature button, and
matching address from your contact list. enter a signature name and a signature in the spaces provided.
• Display the Frequent Contacts box — Check to display the
Frequent Contacts box, which appears in the Compose Email
window.
• Disable browser’s built-in spell checker — Check to disable
the browser’s automatic spell checking.
• Save outgoing email in the Sent folder — Check to copy all
outgoing email to the Sent folder.
• Default font in HTML format — Select a default font for
HTML-formatted email.
• Default font size in HTML format — Select a default font size If not using Safari, images can be uploaded for use in the
for HTML-formatted email. signature using the Insert/Edit Image button in the HTML
• Check for a blank subject before sending – Check to ensure composer menu bar.
subject box is filled in before sending. Use the Plain Text View and HTML View links to switch between
• Check for missing attachments before sending – check to the two.
ensure attachment is added before sending. Note: Signatures can be HTML or plain text, but not both.
Replying & Forwarding Citations To edit a signature, select a signature, and click the Edit button.
Remove or customize the label used when forwarding or replying To delete a signature, select a signature, and click the Delete
to email. Examples are provided. button.
To set a signature as the default, select a signature, and click the
Composing Email / Identities Set as Default button.
Use the Identities feature to make changes to your display name,
Choose options for when signatures are automatically inserted in
email address, and reply address.
email, as needed.
To add a new identity:
Incoming Email / Auto-Reply
Use the auto-reply feature to set up messages that are
automatically sent to any person who sends you an email.
• Status — Turn auto-reply on or off.
• Auto-Reply Message — Enter your outgoing message.
• Enable only during the following time frame — Check to have
auto-reply only function during a specific time period.
• Start on — Select start date and time.
• End on — Select end date and time.
1. Click the Add New Identity button.
Incoming Email / Forwarding
2. Enter your display name and email address in the spaces
provided, as needed. Use the forwarding feature to send incoming email to another
account.
3. In the Reply To box, enter the address you want recipients to
use when they reply to an email you have sent. • Status — Turn forwarding on or off.

4. Click the OK button. • Save a copy of forwarded email — Check to receive a copy of
all forwarded email.
To edit an identity, select an identity, and click the Edit button.
• Enable only during the following time frame — Check to have
To delete an identity, select an identity, and click the
forwarding only function during a specific time period.
Delete button.
• Start on — Select start date and time.
To set an identity as the default, select an identity, and click the
• End on — Select end date and time.
Set as Default button.

Copyright © 2009 Document Authors. Some Rights Reserved. 9

Incoming Email / Filtering Spam Settings / Preferences
Use email filtering to have webmail automatically organize your Spam filtering tools work to detect and filter out spam. The
incoming email. changes you make to your spam filtering preferences will be in
effect regardless of your email software; even if you use Outlook,
To add a new filter:
Netscape Mail, Eudora, etc., your spam will be filtered, according
1. Click the Add New Filter button. to your preferences, before the email reaches your inbox.
2. Enter a Filter Name. Spam Filtering
3. Enter filtering criteria: • Status — Turn spam filtering on, off, or set for exclusive.
• From — Email from these addresses will be filtered. Note: Exclusive filtering will only allow incoming email from
• To/Cc — Email sent or carbon copied to these addresses or IPs on your Safelist.
addresses will be filtered.
• Subject — Email with a subject line that contains,
doesn’t contain, or begins with the entered words or
phrases will be filtered.
• Body — Email with a body that contains or doesn’t
contain the entered words or phrases will be filtered.
• Custom — Create a custom name for an address .
4. Indicate what action you want the filter to perform on the email
that match the criteria you indicated:

Spam Handling
Indicate how the spam filter should handle incoming spam.
• Deliver to the Spam folder — Spam email will be delivered to
your Spam folder.
• Delete the email immediately — Spam email will be deleted
automatically.
• Deliver to the email address — Spam email will be forwarded
to the email address you indicate.
• Include [SPAM] at the beginning of the subject line — Spam
email will be delivered to your Inbox, but will include the text
“[SPAM]” in the Subject line.
• Move to folder — Check to have filtered email moved to a
folder selected in the drop-down menu. Click the New Click the Spam folder Cleanup Options link, if you want to limit
Folder button to create a new folder for the filtered email. the amount of spam that is stored in the folder. Indicate how
often your Spam folder should be purged automatically — after
• Forward to — Check to have filtered email sent to the a specific number of days or specific number of email. Or, to turn
entered email address. off the automatic cleanup, select “Never automatically delete
• Delete immediately — Check to have filtered email spam.”
automatically deleted. Note: If you are using email software (Outlook, Netscape Mail,
5. Click the OK button. The filter will appear in the Current Eudora, etc.) with a POP3 connection, you will need to log in to
Filters section. webmail to view your Spam folder.

To edit an existing filter, select the filter, as it appears in the

Spam Settings / Safelist
Current Filters section, and click the Edit button.
• Safelisted Domains & Email Addresses — To add domains
To delete an existing filter, select the filter, as it appears in the
and email addresses to your Safelist, click the Add button.
Current Filters section, and click the Delete link.
Enter the domain or email address, and click the Add button.
Note: If you are using email software (Outlook, Netscape Mail,
• Safelisted IP Addresses — To add IP addresses to your
Eudora, etc.) with a POP3 connection, your email software only
Safelist, click the Add button. Enter the IP address, and click
downloads email that are stored in your Inbox folder. If you use
the Add button.
email filters to move email into another folder, those email will not
be downloaded by your POP3 email software. To delete any entry, select the domain, email address, or IP
address, and click the Delete button.

Copyright © 2009 Document Authors. Some Rights Reserved. 10

Spam Settings / Blacklist
• Blacklisted Domains & Email Addresses — To add domains
and email addresses to your Blacklist, click the Add button.
Enter the domain or email address, and click the Add button.
• Blacklisted IP Addresses — To add IP addresses to your
Blacklist, click the Add button. Enter the IP address, and click
the Add button.
To delete any entry, select the domain, email address, or IP
address, and click the Delete button.

External Accounts
Use the External Accounts settings to have webmail check your
external email accounts.
To add an external account:
1. Click the Add External Account button.
2. Enter a name for the account, the server name, username,
password, and the folder for the delivered email.
3. This is a POP3 connection, so check “Leave email on server”
to leave a copy of the email on the external account server.
4. Click the OK button.
To edit an existing external account, select the account, and click
the Edit button.
To delete an existing external account, select the account, and
click the Delete button.

Change Password
To change your password:
1. Click Change Password in the left menu.
2. Enter your current and new password, and confirm your new
password.

2. Click the Save button. You will see a confirmation message

indicating that your new password was successfully changed
and that webmail needs to reload.
3. Close any open webmail windows, and click the Save button.

Copyright © 2009 Document Authors. Some rights reserved.

This work is licensed under a Creative Commons License:

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Copyright © 2009 Document Authors. Some Rights Reserved. 11