Scribd
Upload
40 views

Letter of Complaint

Uploaded by

hamdanmuntasir9
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
40 views

Letter of Complaint

Uploaded by

hamdanmuntasir9
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

Letter of Complaint

Learning objective:
Draft a letter of complaint adhering to the specific format in 120 – 150 words that conveys
the severity of the issue, providing relevant evidence to support their claims and making a
compelling case for resolution.
Possible Opening statements:
 I wish to bring to your attention the issues I have encountered with
[product/service/employee] offered by [company/organization].
 With reference to the order no. …. dated …. I would like to complain about…
 I am writing to file a formal complaint about [product/service/employee] provided by
[company/organization].
 I am extremely dissatisfied with the level of service I have received from
[company/organization] and feel compelled to share my experience.
Closing statements:
 As a valued customer/employee/member of this organization, I look forward to a
prompt and satisfactory resolution to this matter. Thank you for your attention to this
issue.
 I hope for an early response.
 Kindly send your service engineer to examine this defect. However, if the defect is
irreparable, please replace the … against the warranty that goes with it.
 I hope you will act immediately and relieve our distress.
Points to note:
 Describe your opinion/complaint clearly.
 Write the letter in a polite manner.
 Mention the purpose of writing a letter in the subject line.
 Say what you would like the receiver to do to redress the complaint
(replacement/refund of money/free service).
 The third paragraph should include the conclusion part, where you state the resolution
for your problem.
 Mention your next course of action, if the complaint remains unattended.
 Avoid making any threats or warning.

Q. You recently purchased a new camera Canon model N1234 from HT Electronic World.
But, the delivery got delayed and you were not able to use it for the desired function. Write a
letter in 120 - 150 words complaining about the same.

Suggested response:
156, Punjab Basti
New Delhi

20 February 2023

The Manager
HT Electronic World
New Delhi

Subject: Complaint regarding late delivery of product

Sir
I am extremely dissatisfied with the level of service I have received from your outlet and feel
compelled to share my experience. On January 30, 2023 I purchased a new camera Canon
model N1234 with the receipt no. 56673.
The camera was supposed to be delivered to my address within a maximum of two days,
according to your policies. Unfortunately, this purchase took four days until delivered. This
delay caused a serious problem as I was unable to click pictures of my sister's graduation
ceremony which took place on 2 February.
Needless to say, that I am very loyal customer and almost all my electronic devices have been
purchased from your outlet. I look forward to a prompt and satisfactory resolution to this
matter. Thank you for your attention to this issue.

Yours faithfully
(Sign)
(Full name)

Attempt any one with rough and fair drafts.


Challenge 1: You are Rita/Rahul, you purchased a T.V. set from Capital Electronics. However,
after a month the TV. set stopped working properly. The volume could not be adjusted and the
screen kept going dark. Write a letter of complaint to the Manager of the store asking them to
send a technician and if required replace the TV set since it was within warranty period.

Challenge 2: You are Ajay, a student of Fly High International School, New Delhi. Write a letter
to the principal of the school complaining to him about the poor quality of food served in the
school canteen.
Challenge 3: You are Kushal living at 123, Gaur City, Bengaluru. The continuous leaking of
drain pipes in your colony is causing diseases and health complications for the residents. Write a
complaint letter to the Municipal Commissioner to take necessary actions regarding the same.

You might also like