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Basic comm Skills exam

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11 views5 pages

Basic comm Skills exam

Uploaded by

james
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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1.

Which of the following is not an Objective of Communication

~to be received (heard or read)

~to be understood

~to be accepted

~to get action (change of behavior or attitude)

=to gain fame

2. The following are elements of non-verbal Communication except

~facial expression – a smile, a frown

~gestures – movement of hands and body to help to explain or emphasise our verbal message

=voice projection

~body posture – how we stand or sit

~orientation – whether we face the other person or turn away

3. Which of the following is not a barrier to communication{

~Differences in perception

~Jumping to conclusions

=Name of the speaker.

~Stereotyping

~Lack of knowledge

4. The order where the material is presented in the order in which it occurred or occurs in time is
called

~Spatial order

=Chronological order

~Ascending order of complexity


~Topical order

5. The quality of communication in which the speaker tries to put himself/herself in the other
person’s place is referred to as

~Sincerity

~Relaxation

=Empathy

~Clarity

6. Which of the following is not a personal quality skill of speaking{

~Clarity

~Accuracy

=Pitch

~Sincerity

In a communication situation, effective listening produces the following results except{

~Encouraging others

~Improving relationships

~Resolving problems

=Raising the listener’s ego

~Improving understanding among people

Being a Good Telephone Listener entails doing all of the following except{

~Don’t listen on ‘auto pilot’ or while doing something else; make a conscious effort to pour all
your energy into listening.
~Eliminate as many external distractions as possible; ignore what’s going on around you.

=Be audible so that the receiver can be able to guess what you want to say

~Erase internal distractions as well; stray thoughts about other matters should be curbed as
soon as they occur.

~Take notes to keep your ‘eye on the ball’; jot down your own reactions as well as points of hard
information.

An introduction in a report performs the following functions except{

~It provides a clear unambiguous statement of the real subject

=It leaves the reader with the final impression that you want to make.

~It supplies an indication of the purpose, together with any background information necessary
to the clear understanding of that purpose

~It provides a summary of the conclusions, findings and recommendations and so on in their
briefest form

The following are some of the most common forms of transmitting reports except:{

~Conversations

~demonstrations or presentations

=YouTube clips

~memos

~many-page documents

Nonverbal communication elements are the preserve of speech communication and not written
communication {T}

We may not be able to change the personality of others, but at least we should be prepared to
consider our own personality to see if a change in our behavior may result in more satisfactory
relationships {T}
“Why am I communicating?” Is not an important question before communicating. {F}

Having a reasonably wide vocabulary that you can choose words from with precise meanings
suits the purpose of communication. {T}

when you are speaking it is inappropriate to give your listeners their fair share of eye contact {F}

The volume of speaking does not depend on the situation. {F}

The way the speaker dresses during a speaking event is inconsequential to the success of the
communication in that occasion. {F}

Keeping one’s mind on the topic continuously and following the train of thought being
presented does not indicate that one is a good listener {F}

A telephone receiver, through a lack of courtesy, lack of knowledge about the organization, or
how to use the telephone itself can, however innocently create an initial bad impression of the
organization which it is difficult to correct. {T}

Before making a call, it’s not important to make notes of what you want to achieve, the main
points/queries you must include and any dates, facts and so on, you may need to refer to. {T}

Choice of words is referred to as_____________.(one word answer beginning with a small


letter) {diction}

A speech that is given without prior preparation is called____________ speech (one-word


answer beginning with a small letter) {impromptu}

Speaker, Message, Receiver, Feedback, Barrier to communication, Context and Medium of


communication form what is called______________of communication. (one-word answer beginning
with a small letter) {elements}
Paying attention to the type and composition of your audience before you give your speech is
important and it is known as ____________________adaptation. (one-word answer beginning with a
small letter) {audience}

A speech given by the best performing student during a graduation is called


a_____________speech. (one-word answer) {valedictorian}

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