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Salesforce
Exam Questions ADM-201
Administration Essentials for New Admins

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NEW QUESTION 1
Cloud kicks intends to protect with backups by using the data by using the data export Service.
Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers.

A. Metadata Backups are limited a sandbox refresh intervals.

B. Data Backups are limited to weekly or monthly intervals.
C. Data export service should be run from a sandbox.
D. Metadata backups must berun via a separate process.

Answer: BD

Explanation:
To protect data with backups by using Data Export Service, two considerations that the administrator should remember when scheduling export are:
? Data Backups are limited to weekly or monthly intervalsdepending on edition and license type
? Metadata backups must be run via a separate process such as Metadata API or change sets because Data Export Service only exports data (records) Metadata
backups are not limited by sandbox refresh intervals. Data Export Service should be run from production orgs unless testing purposes require otherwise.
References: https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5

NEW QUESTION 2
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure toprovide these insights?

A. Campaign Hierarchy.
B. Campaign Influence
C. Map Custom Lead Fields
D. List Email Activities

Answer: B

Explanation:
Campaign influence is a feature that allows users to track how campaigns have influenced opportunities and measure thereturn on investment (ROI) of marketing
efforts. Users can see which campaigns have influenced an opportunity on the related list and assign different attribution models to calculate the campaign
influence.References:https://help.salesforce.com/s/articleView?id=sf.campaigns_influence. htm&type=5

NEW QUESTION 3
An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called
Direct Manager.
What should the administrator do to fulfil the request?

A. Freeze the user to prevent them from logging in whileremoving them from being referenced in theDirect Manager field.
B. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
C. Change the user’s profile to read-only while removing them from being referenced in the DirectManager Field.
D. Delete the user and leave all records where they referenced in the Direct Manager Field withoutchanges.

Answer: A

Explanation:
Freezing a user is a way to temporarily prevent them from logging in to Salesforce without deactivating their user record. This is useful when you need to perform
some cleanup tasks before deactivating a user, such as removing them from being referenced in a hierarchy field like Direct
Manager.References:https://help.salesforce.com/s/articleView?id=sf.users_freeze.htm&typ e=5

NEW QUESTION 4
Which tool should an administrator use to review recent configuration changes made in their org?

A. Critical Updates
B. Debug logs
C. Setup Audit Trail
D. Field History Tracking

Answer: C

Explanation:
Setup audit trail is a tool thatallows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes
made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made what changes and when, and
troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may
impact their org; they do not show configuration changes made by users. Debug logs are records of database operations, system processes, and errors that occur
when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows
administrators to track changes to the values of certain fields on records; it does not show configuration changes made in
setup.References:https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5

NEW QUESTION 5
Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity andavailable for
reporting.
Which two options should the administrator configure to meet these requirements? Choose 2 answers

A. Customize Campaign Member Role.

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B. Add the Campaign Member related list to the Opportunity page layout.
C. CustomizeCampaign Role.
D. Customize Opportunity Contact Role.
E. Add the Opportunity Contact Role related list to the Opportunity page layout.

Answer: DE

Explanation:
Opportunity contact roles allow you to track ROI for contacts that are key stakeholders for opportunities. You need to customize the contact role field and add the
related list to the opportunity page layout.
References: https://help.salesforce.com/s/articleView?id=sf.opportunity_contact_roles.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_opportunity_contact_role.htm&ty
pe=5

NEW QUESTION 6
Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded
login URL. There needs to be a grace period for the user's bookmarks to be updated.
How should the administrator configure the policies in my domain settings?

A. Set the login policy to require login from https://nto.my.salesforce.com

B. Set the Redirect policy to Do Not redirect.
C. Set the redirect policy to Redirect with a warning to the same page within the domain.
D. Set the login policy to prevent login from https://login.salesforce.com

Answer: C

Explanation:
To make sure that all of the Salesforce users log in using the branded login URL after deploying my domain, and give them a grace period for updating their
bookmarks, the administrator should set the Redirect policy to Redirect with a warning to the same page within the domain. This will redirect users who try to log in
from https://login.salesforce.com or another domain to https://nto.my.salesforce.com, and show them a warning message that they need to update their
bookmarks. Setting the Login policy or preventing login from https://login.salesforce.com will not redirect users or give them a warning. Filtering with Form Factor
will not affect login URL. References:https://help.salesforce.com/s/articleView?id=sf.domain_mgmt_redirect.htm&typ e=5

NEW QUESTION 7
A team of support users at Cloud Kicks ishelping inside sales reps make follow-up calls to prospects
that filled out an interest from online. The team currently does not access to the lead object. How should an administrator provide proper access?

A. Create a new profile

B. Configurepermission sets.
C. Assign a new role.
D. Set Up Manual Sharing

Answer: B

Explanation:
Permission sets are a flexible way to grant additional access to users without
changing their profiles. To provide access to the lead object for a team of support users, create a permission set that includes the appropriate object and field
permissions for leads, and then assign it to the users.References:https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm
&type=5

NEW QUESTION 8
Users at Cloud Kicks are reporting different options when uploading a custom picklist on the
Opportunity object based on the kind ofopportunity.
Where Should an administrator update the option in the picklist?

A. Fields and relationships

B. Related lookup filters
C. Record Type
D. Picklist value sets

Answer: C

Explanation:
Record types allow you to update the options in a picklist based on thekind of opportunity.
References: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

NEW QUESTION 9
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration? Choose 2 answers

A. IP address restrictions are set on the profile or globally for the org.
B. Assign single sign-on to a permission set to allow users to log in when outside the network.
C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
D. Restrict U2F Security Keys on the user's profile to enforce login hours.

Answer: AC

Explanation:

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Two considerations for preventing users from accessing Salesforce from outside of their network are:
? IP address restrictions are set on the profile or globally for the org, which limit login
access based on IP ranges specified by an administrator
? Restrict U2F Security Keys on the user’s profile to enforce login hours, which require users to use security keys during certain hours of day Assigning single sign-
on to a permission set or enforcing Login IP Ranges on Every Request will not prevent users from accessing Salesforce from outside of their network. References:
https://help.salesforce.com/s/articleView?id=sf.security_networkaccess.htm&type= 5
https://help.salesforce.com/s/articleView?id=sf.security_keys_restrict.htm&type=5

NEW QUESTION 10
Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The
administrator has discovered been changing the source reports.
Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers

A. Create a new report folder with viewer access.

B. Move the dashboard to the user’s private folder.
C. Move the dashboard reports to the view-only folder.
D. Change the dashboard to be a dynamic dashboard

Answer: AC

Explanation:
Report folders are used to organize and secure reports in Salesforce. You can set different levels of access for different users orgroups on each report folder. To
preserve the integrity of the source reports for dashboards, you can create a new report folder with viewer access only and move the dashboard reports to that
folder. This way, users can view the reports but not edit them. References: https://help.salesforce.com/s/articleView?id=sf.reports_folders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_dashboard_folder_access.htm&type=5

NEW QUESTION 10
Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects.
Which two steps should the administrator take when enabling themany-to-many relationship?
Choose 2 answers

A. Create a junction with a custom object.

B. Create two master detail relationships on the new object.
C. Create two lookup relationships on the new object.
D. Create URL fields on a custom object.

Answer: AB

Explanation:
To create a many-to-many relationship between two existing custom objects, the administrator needs to create a junction object that has two master-detail
relationships, one to each of the custom objects. This will allow each record of one object to be linked to multiple records from another object and vice
versa.References:https://help.salesforce.com/s/articleView?id=sf.relationships_manytoman y.htm&type=5

NEW QUESTION 12
Which two objects are customizable the Stage Setup Flow? Choose 2 answers

A. Leads
B. Campaigns
C. Opportunities
D. Campaign Members

Answer: AC

Explanation:
The Stage Setup Flow is a tool that allows administrators to customize stages for leads and opportunities based on best practices from Salesforce experts. The
Stage Setup Flow guides administrators through a series of questions about their sales process and then creates or updates stages for leads or opportunities
accordingly. The Stage Setup Flow also provides tips and resources for each stage such as key fields, guidance for success, reports and dashboards,
etc.References:https://help.salesforce.com/s/articleView?id=sf.stages_setup_flow_overvie w.htm&type=5

NEW QUESTION 16
The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom
Object Relationship from a master detail to a Lookup.
Which Scenario Could prevent the administrator from fulfilling this requirement?

A. A junction object is required to support the lookup.

B. The lookup field in all the records contains a value.
C. The Look-Up field is required for Saving Records.
D. Roll-Up summary field sexist on the master object.

Answer: D

Explanation:
One scenario that could prevent an administrator from changing the relationship between work item and project custom objects from master-detail to lookup is
that roll-up summary fields exist on the master object (project). Roll-up summary fields are fields that calculate values from related records in a master-detail
relationship; they cannot be used in a lookup relationship. If roll-up summary fields exist on the project object, they would prevent the administrator from changing
the relationship type unless they are deleted first. A junction object is not required to support a lookup relationship; it is only used when creating many-to-many
relationships between two objects using two master-detail relationships. The lookup field in all the records containing a value or the lookup field being required for
saving records are not scenarios that would prevent changing the relationship type; they are scenarios that would allow changing the relationship type without

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losing data or functionality. References: https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&t

ype=5https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&typ e=5

NEW QUESTION 19
An administrator is planning to useData Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?

A. Add a permission set that allows them to import data.

B. Append their security token at the end of their password to login.
C. Use the Data Import Tool to mass import custom object records.
D. Reset their password and their security token.

Answer: B

Explanation:
To use Data Loader to mass import new records to a custom object from a new API, the administrator will need to append their security token at the end of their
password to login. The security token is an alphanumeric code that is required for API access when logging in from an IP address that is not trusted by Salesforce.
The security token can be obtained from the user’s personal settings or by resetting it via email. Adding a permission set, resetting the password and the security
token, or using the DataImport Tool are not necessary for using Data Loader. References:
https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5https://help.salesfor ce.com/s/articleView?id=sf.security_token.htm&type=5

NEW QUESTION 20
The IT manager at universal Containers is doing an audit of the systems security. Mow should the administrator provide a summary of the org's security health?

A. Change the Organization-Wide Default to private to restrict visibility.

B. Turn on Event Monitoring to track user events.
C. Download the last six months of user login data.
D. Run a Health Check to identify vulnerabilities.

Answer: D

Explanation:
To provide a summary of org’s security health, an administrator should run a Health Check that compares org’s settings against baseline settings defined by
Salesforce Security Baseline Standard or industry standards such as CIS (Center for Internet Security) Benchmark Standard. Health Check generates an overall
health score based on how org’s
settings match with baseline settings for various security categories such as Password Policies, Network Access, Session Settings etc. Health Check also provides
recommendations for improving org’s security health score by adjusting settings that do not match with baseline settings. Changing Org-Wide Default to private,
turning on Event Monitoring, or downloading user login data will not provide a summary of org’s security
health.References:https://help.salesforce.com/s/articleView?id=sf.security_health_check.ht m&type=5

NEW QUESTION 22
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting
one event per month and want to be able to report on campaign ROI by month and series. How should the administrator set up the Campaign to simplify reporting?

A. Add different record types for the monthly event types.

B. Create individual Campaigns that all have the same name.
C. Configure campaign Member Statuses to record which event members attended.
D. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

Answer: D

Explanation:
Campaign hierarchy is a feature that allows administrators to organize campaigns into a parent-child relationship, where the parent campaign represents a larger
initiative and the child campaigns represent smaller or more specific activities within that initiative. Using campaign hierarchy can help Ursa Major Solar report on
campaign ROI by month and series by creating a parent campaign for the series of networking events and creating individual child campaigns for each monthly
event. The parent campaign can show the aggregated metrics and ROI for the entire series, while the child campaigns can show the metrics and ROI for each
month. Adding different record types for the monthly event types, creating individual campaigns that all have the same name, or configuring campaign member
statuses to record which event members attended are not solutions for reporting on campaign ROI by month and series; they either do not group campaigns into a
hierarchy or do not track campaign metrics or ROI.References:https://help.salesforce.com/s/articleView?id=sf.campaigns_hierarchy.htm& type=5

NEW QUESTION 27
The marketing team wants a new picklist value added to the Campaign Member Status field for
the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values? Choose 2 answers

A. Add the Campaign Member Statuses related list to the Page Layout.
B. Edit the picklist values for the Campaign Status in object Manager.
C. Mass modify the Campaign Member Statuses related list.
D. Modify the picklist value on the Campaign Member Statuses related list

Answer: BD

Explanation:
Campaign Status is a standard picklist field on the Campaign object that indicates whether a campaign is planned, in progress, completed, or aborted. Campaign
MemberStatus is a custom picklist field on the Campaign Member object that indicates how a person responded to a campaign, such as sent, responded,
registered, attended, etc. To add a new picklist value for Campaign Status, you need to edit the field in Object Manager. To add a new picklist value for Campaign
Member Status, you need to modify the field on the Campaign Member Statuses related list on the Campaign page layout. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_fields.htm&type=5https://help.sa
lesforce.com/s/articleView?id=sf.campaigns_member_status.htm&type=5

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NEW QUESTION 31
Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are
used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed
based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?

A. Create a page layout for each category and filter the Lead Source field based on category.
B. Create a dependency between the Product Category field and Lead Source field.
C. Create business processes and record types for each of the three product categories.
D. Create a single business process, then create record types for each product category.

Answer: B

Explanation:
To display only the proper leadsources based on the product category chosen, an administrator should create a dependency between the Product Category field
and Lead Source field on Lead object. A dependency is a relationship between two picklist fields that restricts the values available in one picklist based on the
value selected in another picklist. For example, an administrator can create a dependency that shows only Online Store and Social Media as lead sources if
Product Category is Shoes, but shows only Trade Show and Magazine as lead sources if Product Category is Apparel. Creating a page layout for each category,
creating business processes and record types for each category, or creating a single business process with record types for each category will not display only the
proper lead sources based on the product category chosen.References:https://help.salesforce.com/s/articleView?id=sf.customize_dependent.h tm&type=5

NEW QUESTION 36
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list
from the Account record. Sales users want to see Case created date and status while Customer Care
would like to see owner, status, and contact.
What should the administrator use to achieve this?

A. Related Lookup Filters

B. Compact Layout Editor
C. Page Layout editor
D. Search Layout Editor

Answer: C

Explanation:
Pagelayout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You
can also use page layout editor to customize related lists on detail pages by adding or removing fields, changing column order, sorting records, etc. To meet the
requirement of showing different fields on the Case related list from the Account record for Sales and Customer Care users, you need to use page layout editor to
modify the related list properties for each page layout assigned to those users.References:https://help.salesforce.com/s/articleView?id=sf.customize_layoutrelatedli
sts.htm&type=5

NEW QUESTION 38
Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales
users working on collaborative deals? Choose 2 answers

A. Sharing set
B. Role hierarchy
C. Profiles
D. Sharing rules

Answer: BD

Explanation:
Role hierarchy and sharing rules are two features that should be used to open up access to Opportunity records for sales users working on collaborative deals.
Role hierarchy can be used to grant access to records owned by or shared with users who are below them in the hierarchy. Sharing rules can be used to extend
sharing access to users in public groups, roles, or territories based on certain criteria, such as record owner or field value. References:
https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5https://help.sale sforce.com/s/articleView?id=sf.security_sharing_rules.htm&type=5

NEW QUESTION 43
Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted,
and there can be multiple design for one product across various stages. Which two steps should the administration configure to meet this requirement? Choose 2
answers

A. Create a Custom Object for shoe design.

B. Configure a Custom Lookup Field for shoe design on the product object.
C. Add a custom master detail field for shoe design on the Product Object.
D. Use the Standard Object for designs.

Answer: AC

Explanation:
Custom object and master detail field are two steps that should be configured to meet this requirement. Custom object can be used to create a new object for
shoe design that can store information about different designs and stages. Master detail field can be used to create a relationship between Product and Shoe
Design that prevents deletion of Shoe Design records and allows multiple designs for one product. References:
https://help.salesforce.com/s/articleView?id=sf.customize_customobjects.htm&type=5https:
//help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5

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NEW QUESTION 44
Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes
required for sales users. Sales managers need to be able to move opportunities inti this stage without
knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow
their managers to make changes?

A. Make the field required for all users.

B. Create to formula field to fill in the field for managers.
C. Assign the administrator profile to the managers.
D. Configure a validation rule tomeet the criteria.

Answer: D

Explanation:
To require the Amount field during the negotiation stage for sales users but allow their managers to make changes, the administrator should configure a validation
rule
that checks if the user profile is not a salesmanager, the stage is negotiation, and the amount is blank. This will prevent sales users from saving the record without
entering an amount, but allow sales managers to do so. Making the field required for all users will not meet the requirement. Creating a formula field or assigning
the administrator profile to the managers will not affect field requirement.References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_ov
erview.htm&type=5

NEW QUESTION 47
The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts
over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the
user’s manager. The administrator has been tasked withcreating an approval process. Which are two considerations the administrator needs to review before
setting up this approval process?
Choose 2 answers

A. Create a custom Discount field on the opportunity to capture the discount amount
B. Populate the Manager standard field on the sales users’ User Detail page.
C. Configure two separate approval processes.
D. Allow the submitter choose the approver manually.

Answer: AC

Explanation:
Discount is not a standard field on the Opportunity object, so you need to create a custom field to capture the discount amount or percentage for each opportunity.
To set up an approval process where opportunity discounts over 30% need to be approved by the VP of sales, and any discounts above 10% need to be approved
by the user’s manager, you need to configure two separate approval processes with different entry criteria based on the discount field value and different
approvers based on their roles.References:https://help.salesforce.com/s/articleView?id=sf.approvals_getting_started. htm&type=5

NEW QUESTION 51
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar
functionality on the case record without using the console.
How should the administrator configure this request?

A. Add the knowledge component to the page layout.

B. Add the Knowledge component list to the page layout.
C. Add the Knowledge related list to the page layout.
D. Add the knowledge related list to the record page

Answer: C

Explanation:
The Knowledge Lightning component is a component that allows users to access articles from the Service Cloud Console app. However, if users want to access
articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a
record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an
administrator can use the pagelayout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=
5https://help.salesforce.com/s/articleView?id=sf.knowledge_related_list.htm&type=5

NEW QUESTION 52
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen
should be visible from cases.
How should the screen flow be distributed?

A. Page Layout
B. Component Filter
C. Lightning page
D. Home page

Answer: C

Explanation:
Lightning page allows you to customize a record page and add a screen flow as acomponent. You can use the Lightning App Builder to drag and drop the Flow
component onto the page and select the screen flow you want to display.
References: https://help.salesforce.com/s/articleView?id=sf.flow_distribute_lightning_page.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5

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NEW QUESTION 56
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all
sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a
single value?

A. Table
B. Stacked Bar
C. Donut
D. Gauge

Answer: D

Explanation:
A gauge component shows a single value along with itspercentage of a total value within predefined ranges using colors (red-yellow-green). It is useful for
showing key performance indicators (KPIs) such as total sales amount and progress towards sales
goal.References:https://help.salesforce.com/s/articleView?id=sf.dashboards_gauge_comp onent_type.htm&type=5

NEW QUESTION 61
The administrator at universal containers has ascreen flow that helps users create new leads.
When lead source is “Search Engine”, the administrator needs to require the user to choose a specific
a search engine from a picklist. If lead source is not “Search Engine”, this picklist should be hidden.
How should the administrator complete this requirement?

A. Assign a decision element to direct the user to a second screen to hold specific search engine onlywhen a lead source is “Search Engine”.
B. Use an assignment element, one for when lead source is “Search Engine” and one for everythingelse.
C. Create a picklist for specific search engine, and set conditional visibility so that is only shownwhen lead source is “Search Engine”.
D. Configure a picklist for specific search engine, and use a validation rule to conditionally show onlywhen lead source is “Search Engine”

Answer: C

Explanation:
To require users to choose a specific search engine from a picklist when lead source is “Search Engine”, and hide it otherwise, the administrator should create a
picklist for specific search engine on the same screen as lead source, and set conditional visibility so that it is only shown when lead source is “Search Engine”.
This will make sure that users see only relevant fields based on their input. A decision element will create an extra screen
that may disrupt user experience. An assignment element willnot affect field visibility. A validation rule will not hide fields but only show errors when values are
invalid. References: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_components_pic
klist.htm&type=5https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_ components_conditional_visibility.htm&type=5

NEW QUESTION 63
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

A. Utilize a flow to identify the correct queue and assign the case.
B. Use a custom email services to set the owner of the case upon creation.
C. Create an Escalation Rules to send cases to the correct queue.
D. Configure Email-to-Case so emails are delivered to the correct queue

Answer: D

Explanation:
Email-to-Case allows administrators to set up routing addresses that automatically create cases from incoming emails and assign them to queues based on
predefined criteria. This way, emails from customers can generate cases automatically and be sent to the correct queue. A flow is a tool for building automated
processes, but it is not designed for email routing. A custom email service is a way to process inbound emails using Apex code, but it requires coding skills and is
more complex than Email-to-Case. Anescalation rule is a way to escalate cases based on certain conditions, but it does not create cases from emails or assign
them to queues.References:https://help.salesforce.com/s/articleView?id=sf.customize_email2case. htm&type=5

NEW QUESTION 64
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response
froman agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?

A. Assignment Rule
B. Case Escalation Rule
C. Omni-Channel Supervisor
D. Formula Field

Answer: B

Explanation:
Case escalation rules allow you to escalate cases based on certain criteria, such as time or priority.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5

NEW QUESTION 66
The administrator at Ursa Major Solar has Created a new record type for customer warranty cases
which two assignments should the administrator use to display the new record type to users?
Choose 2 answers

A. Profile Assignment

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B. Role Assignment
C. App Manager Assignment.
D. Page layout Assignment.

Answer: AD

Explanation:
Profile assignment and page layout assignment are two assignments that should be used to display a new record type to users. Profile assignment determines
which profiles can access a record type and which record type is the default for each profile. Page layout assignment determines which page layout is assigned to
each record type and profile combination. References: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype_assign.htm&type=5h
ttps://help.salesforce.com/s/articleView?id=sf.customize_recordtype_pagelayoutassign.htm
&type=5

NEW QUESTION 67
The administrator at cloud kicks has been ask to change the company’s Shoe style field to prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this? Choose 2 answers

A. Reactivate the appropriate Shoe Style values after the field type changes.
B. Select the “Choose only one value “checkbox on the pick list field.
C. Back-up the Shoe Style values in existing records.
D. Change the field type from a multi-select picklist field to a picklist field.

Answer: BD

Explanation:
To prevent usersfrom selecting more than one value on a picklist field, the administrator needs to change the field type from a multi-select picklist to a regular
picklist, and select the “Choose only one value” checkbox on the field definition page. This will ensure that only one value can be selected on the record page and
in reports and filters.References:https://help.salesforce.com/s/articleView?id=sf.customize_picklists.htm&t ype=5

NEW QUESTION 70
An Administrator wants to trigger afollow-up task for the opportunity owner when they close an
opportunity as won and another task after 60 days to check in with the customer. which two automation tools should the administrator use?
Choose 2 answers

A. process builder
B. workflow Rule
C. Field Update
D. Outbound Message

Answer: AC

Explanation:
Process builder can be used to create a record-triggered flow that executes when an opportunity is closed as won and creates a follow-up task for the owner. Field
update can be used to update a date field on the opportunity that can be referenced by a time-dependent workflow rule to create another task after 60 days.
References: https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5https://help.
salesforce.com/s/articleView?id=sf.workflow_time_action_considerations.htm&type=5

NEW QUESTION 73
What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?
Choose 2 answers

A. There will be no data loss with use of a global value set.

B. Assignment and escalation rules may be affected.
C. Auto updates will be made toVisualforce references to prevent data loss.
D. Any list view based on the custom field is deleted.

Answer: BD

Explanation:
Two data loss considerations when changing a custom field type from Text to Picklist are:
? Assignment and escalation rules may beaffected, because the values in the
picklist may not match the values that were previously entered in the text field, and the rules may not trigger as expected.
? Any list view based on the custom field is deleted, because the filter criteria for the list view may not be valid for the new field type, and the list view cannot be
displayed. There will be no data loss with use of a global value set or auto updates to Visualforce references, because these are not related to changing a custom
field type from Text to Picklist. References: https://help.salesforce.com/s/articleView?id=sf.fields_changing_type_consideration s.htm&type=5

NEW QUESTION 78
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values.
How Should the administrator correct this?

A. Update the expected revenue associated with the stage.

B. Adjust the forecast category associated with the stage.
C. Modify the closed won value associated with the stage.
D. Change the probability associated with the stage.

Answer: D

Explanation:

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Expected revenue is calculated as Amount xProbability. If the expected revenue field displays incorrect values, it means that the probability associated with the
stage is not accurate. The administrator should change the probability to reflect the actual likelihood of closing the opportunity at that
stage.References:https://help.salesforce.com/s/articleView?id=sf.forecasts3_expected_rev enue.htm&type=5

NEW QUESTION 83
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as
well.
Which are two considerations for enabling this functionality? Choose 2 answers

A. Collaboration groups are created automatically for every department.

B. Object layouts should be configured to include the groups related list.
C. The Add Record action must be configured in the group publisher.
D. An administrator needs to create a group to enable record sharing

Answer: BC

Explanation:
To enable record sharing and collaboration with groups, you need to add the groups related list to the object layouts and configure the Add Record action in the
group publisher.
References: https://help.salesforce.com/s/articleView?id=sf.collab_groups_records.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.collab_groups_record_actions.htm&type=5

NEW QUESTION 85
Users have noticed that when they click on a report in a dashboard to view the report details, the
values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur?
Choose 2 answers

A. The report needs to be refreshed.

B. The dashboard needs to be refreshed.
C. The current user does not have access to the report folder.
D. The running dashboard user and viewer have different permissions.

Answer: CD

Explanation:
Dashboards show data from source reports as visual components that provide a snapshot of key metrics and performance indicators. Dashboards need to be
refreshed manually or scheduled to run on a regular basis to reflect the most recent data from the reports. The running user of a dashboard determines whose
security settings are applied when the dashboard is run. If the running user is different from the viewer of the dashboard, they may see different data based on
their permissions and sharing settings.References:https://trailhead.salesforce.com/en/content/learn/modules/lex_impleme
ntation_dashboards_and_reports/dashboards

NEW QUESTION 87
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates?

A. Geolocation
B. Geofence
C. Custom address
D. External lookup

Answer: A

Explanation:
Geolocation fields allow you to store the latitude and longitude coordinates of a location. They can be used to calculate distances between records and display
maps of accounts, contacts, leads, or other custom objects.References:https://help.salesforce.com/s/articleView?id=sf.customize_geoloc.htm& type=5

NEW QUESTION 91
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from
reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?

A. Predefined Field Values

B. Global Value Picklists
C. Dependent Picklists
D. Validation Rules

Answer: D

Explanation:
To require users to follow the status values as they are on the path and prevent them from reverting back to previous status values, the administrator should use
validation rules that check if the statusfield value is changed from one value to another value that is not allowed by business logic. For example, if status values are
New > In Progress > Closed, then a validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true.
Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status
reversion.References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_over view.htm&type=5

NEW QUESTION 93
The DreamHouse Realty team has a master-detail relationship set up with open house as the
parent object and visitors as the child object.
What type of field should the administrator add to the openhouse object to track number of visitors?

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A. Roll-up Summary.
B. Multi-select Picklist
C. Cross-object formula field
D. Indirect lookup

Answer: A

Explanation:
A roll-up summary field is a type of field that calculates values from related records, such as the count of child records or the sum of a field on child records. In this
case, the administrator can add a roll-up summary field to the open house object to track the number of visitors by counting the child records on the visitors
object.References:https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_su
mmary_fields.htm&type=5

NEW QUESTION 95
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support
Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

A. Assignment Rules
B. Case Rules
C. Workflow Rules
D. Escalation Rules

Answer: A

Explanation:
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule
can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via
email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help
.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5

NEW QUESTION 97
What will happen to the Chatter post in this situation?

A. The pending Chatter post will be canceled.

B. The pending Chatter post will be sent on the 10th of the month
C. The pending Chatter post will be will be paused.
D. The pending Chatter post will be sent in 30 days.

Answer: A

Explanation:
A pending Chatter post is a post that has been scheduled to be published at a future date and time. However, if the user who created the pending Chatter post is
deactivated before the scheduled date and time, then the pending Chatter post will be canceled and will not be published. This is because deactivated users
cannot create or edit posts in Chatter. References: https://help.salesforce.com/s/articleView?id=sf.collab_scheduled_posts.htm&type=5https://
help.salesforce.com/s/articleView?id=sf.collab_deactivated_users.htm&type=5

NEW QUESTION 98
The administrator for Cloud Kicks needs to give access to a new custom object with custom
fields to more than one user.
Which two options should an administrator use to meet this requirement? Choose 2 answers

A. Add to manual sharing list

B. Assign permission set group to Users
C. Create a Permission Set
D. Edit organization-wide defaults

Answer: BC

Explanation:
A permission set group is a collection ofpermission sets that can be assigned to users as one unit; it simplifies permission management by reducing the number of
permission assignments needed for users who require multiple permission sets. A permission set is a collection of settings and permissions that give users access
to various tools and functions in Salesforce; it can be used to extend users’ access beyond their profile without changing their profile. Creating permission sets
and assigning permission set groups can help Cloud Kicks give access to new custom object with custom fields to more than one user by creating permission sets
that include access to new custom object with custom fields and assigning permission set groups that contain those permission sets to users who need them.
Adding users to manual sharing list or editing organization-wide defaults are not options for giving access to new custom object with custom fields to more than
one user; they either do not apply to custom objects or do not grant object-level access. References:
https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5https://hel
p.salesforce.com/s/articleView?id=sf.perm_set_groups_overview.htm&type=5

NEW QUESTION 102

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the
UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team?
Choose 2 answers

A. Configure a flow to assign the cases to the queue.

B. Use assignment rules to set the queue as the owner of the case.
C. Add Cass to the existing queue as available object.

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D. Createa new queue and add Cases as an available object.

Answer: BC

Explanation:
Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC’s cases. Assignment rules can be
used to automatically assign cases to a queue based on certain criteria, such as case origin or priority. Queue configuration can be used to add Case as an
available object to the existing queue and specify which users or groups can access the queue. References:
https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5https:// help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5

NEW QUESTION 105

DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types.
Which two features should the administrator use to fulfill this requirement? Choose 2 Answers

A. Dependent Picklist
B. Global Picklist
C. Multi-Select Picklist
D. Custom Picklist

Answer: AD

Explanation:
A dependent picklist and a custom picklist are the two features that can be used to fulfill the requirement. A global picklist and a multi-select picklist are not
features that can be used to fulfill the requirement.
Here is a more detailed explanation of why A and B are the correct answers:
? A. Dependent Picklist
A dependent picklist is a picklist whose values are dependent on the value selected in
another picklist. This is useful for ensuring that only valid values are selected for a field. In this case, the administrator can create a dependent picklist for the
category field on accounts and cases, with the values for the picklist being dependent on the record type selected. This will ensure that only the relevant picklist
values are available for selection based on the record type selected.
For example, the administrator could create a dependent picklist for the category field on accounts and cases with the following values:
? Record Type: New Account
? Picklist Values: Residential, Commercial
? Record Type: Existing Account
? Picklist Values:Renewal, Upsell, Cross-sell
This would ensure that only the relevant picklist values are available for selection when creating a new account or an existing account.
? B. Custom Picklist
A custom picklist is a picklist that is created by the administrator. This is useful for creating picklists with values that are specific to the organization's needs. In this
case, the administrator can create a custom picklist for the category field on accounts and cases, with the values for the picklist being specific to the organization's
needs. This will ensure that the picklist values are relevant to the organization and its customers.
For example, the administrator could create a custom picklist for the category field on accounts and cases with the following values:
? Picklist Values: Residential, Commercial, Land, Multi-Family
This would ensure that the picklist values are relevant to the organization and its customers.

NEW QUESTION 110

The VP of sales at Universal Containers wants to prevent members of the sales team from changing
an opportunity to a date in the past.
What should an administrator configure to meet this requirement?

A. Assignment Rule
B. Validation Rule
C. Field-Level Security
D. Approval Process

Answer: B

Explanation:
Validation rules allow you to prevent users from changing an opportunity close date to a date in the past.
References: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

NEW QUESTION 112

The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import?
Choose 2 answers

A. Weekly Data Export

B. Mass Delete Records
C. Data Loader
D. Data Import Wizard

Answer: BC

Explanation:
Mass delete records and data loader are two tools that can be used by Ursa Major Solar administrator undo import records into object mistake. Mass delete
records tool allows administrators delete large numbers records meet certain criteria once setup interface; it can used undo import records into object mistake
selecting records imported mistake deleting them mass delete records tool setup interface Data loader tool allows administrators import export delete large
numbers records using CSV files command line interface API calls; it can used undo import records into object mistake using CSV file contains IDs records
imported mistake deleting them data loader tool command line interface API calls Weekly data export data import wizard are not tools undo import records into
object mistake because they either export import records but not delete them. References:
https://help.salesforce.com/s/articleView?id=sf.admin_massdelete.htm&type=5https://help. salesforce.com/s/articleView?id=sf.data_loader.htm&type=5

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NEW QUESTION 113

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants
to share all cross-sell opportunities with a team of subject matter experts in their organisation. The
company has different roles, and the organisation wide default opportunity is set to private. How should the administrator accomplish this?

A. Add thesubject matter experts to a public group and give them access to records with a criteriabased sharing rule.
B. Change the organisation-wide default for opportunity from private to public Read/Write to openup access for subject matter experts.
C. Enable territory management, assign the subject matter experts to the same territory, and givethem access to the records with manual sharing.
D. Create a new role for the subject matter experts and give them access to the records with theowner-basedsharing rule

Answer: A

Explanation:
A criteria-based sharing rule is a tool that allows administrators to share records with certain users based on field values rather than ownership. For example, a
criteria-based sharing rule can share all opportunities with a cross-sell opportunity type with a specific group of users. A public group is a collection of individual
users, roles, roles and subordinates, or other groups that can be used to simplify sharing settings and other processes. In this case, the administrator can add the
subject matter experts to a public group and give them access to records with a criteria-based sharing rule that matches the cross-sell opportunity type.
References: https://help.salesforce.com/s/articleView?id=sf.sharing_criteria_rules.htm&type=5https://hel
p.salesforce.com/s/articleView?id=sf.public_groups.htm&type=5

NEW QUESTION 117

AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the
Account record.
What should the administrator do to ensure the Market Segment field from a Lead is copied
to the converted Account record in routine?

A. Ensure the Market Segment field on the Lead is mapped to right field on Account.
B. Ensure Account has a field that has the exact same name as the new Lead field.
C. Write a Validation Rule to ensure the Account has a value in that field.
D. Write a record-triggered flow to copy the custom field from Lead to Account.

Answer: A

Explanation:
To ensure Market Segment field from Lead is copied to converted Account record in routine manner without manual intervention , an administrator should ensure
Market Segment field on Lead is mapped to right field on Account using Lead Field Mapping tool under Lead Settings. This tool allows mapping custom fields from
Lead object to custom fields on Account , Contact , or Opportunity objects so that data is transferred when leads are converted . For example , an administrator
can map Market Segment field on Lead to Market Segment field on Account using this tool . Ensuring Account has a field that has same name as new Lead field ,
writing validation rule , or writing record-triggered flow are not necessary for copying custom fields from Lead to Account . References : https
:// help . salesforce . com / s / articleView ? id = sf . leads_custom_field_mapping . htm & type = 5

NEW QUESTION 120

Sales users at Universal Containers are reporting that it is taking a longtime to edit opportunity
records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process? Choose 2 answers

A. Add a path for stage to the opportunity record page.

B. Use a Kanban list view for Opportunity.
C. Configure an auto launched flow for Opportunity editing.
D. Create a simplified Opportunity page layout.

Answer: AB

Explanation:
Paths allow you to display key fields and guidance for each stage of an opportunity. Kanban list views allow you to update records by dragging them between
columns.
References: https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.kanban_overview.htm&type=5

NEW QUESTION 125

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get
transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?

A. Assignment Rules.
B. Business Hours.
C. CaseQueues
D. Escalation Rules

Answer: D

Explanation:
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the
appropriate service representative within a specified time frame.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5

NEW QUESTION 127

Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID,
Customer Name, Case Reason, Case Status, and Case Creation Date.

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Which two changes in Setup should the administrator make?

A. Use the page layout editor to change the related list type to Enhanced List.
B. Edit the Related List component in the Lightning App Builder and choose Related List as the related list type.
C. Edit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type.
D. Use the page layout editor to include the appropriate column in the Cases related list.

Answer: BD

Explanation:
To see certaininformation about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component
in the Lightning App Builder and choose Related List as the related list type; and use the page layout editor to include the appropriate column in the Cases related
list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List
component has two types: Related List and EnhancedList. The Related List type shows records in a table format with columns that match the page layout of the
parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an
administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that
allows administrators to control how fields, related lists, buttons, etc., are arrangedon a record detail or edit page for each object. To include appropriate columns in
a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can
use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout. References:
https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5htt
ps://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5

NEW QUESTION 129

Universal Container wants toincrease the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure? Choose 2 answers

A. Password different then username

B. Prevent common words
C. Minimum password length.
D. Password complexity requirement.

Answer: CD

Explanation:
Minimum password length and password complexity requirement are two settings that administrators can configure to increase the security of user passwords in
Salesforce. They determine how long and how complex the passwords must be to meet the security standards. Password different than username and prevent
common words are not valid settings in Salesforce, although they are good practices for creating strong
passwords.References:https://help.salesforce.com/s/articleView?id=sf.admin_password_p olicies.htm&type=5

NEW QUESTION 131

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce. What could cause this issue?

A. The Username is not a corporate email address

B. The username is less than 80 characters.
C. The Username is a fake email address.
D. TheUsername is already in use.

Answer: D

Explanation:
One of the possible reasons why an administrator is unable to add a new user in Salesforce is that the username is already in use by another user in any
Salesforce org. Usernames must be globally unique across all Salesforce orgs, so the administrator needs to choose a different username for the new
user.References:https://help.salesforce.com/s/articleView?id=sf.users_add.htm&type=5

NEW QUESTION 134

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest? Choose two answers

A. Test Drive in a production org.

B. Download into a Trailhead Playground.
C. Install in a sandbox.
D. Check edition compatibility.

Answer: BC

Explanation:
A Trailhead Playground is a free, online learning environment that allows you to try out Salesforce features and apps. You can use a Trailhead Playground to test
out an app from the AppExchange before you install it in your production org.
A sandbox is a copy of your production org that you can use to test changes and new features. You can install an app from the AppExchange in a sandbox to see
how it works in your environment.
Testing anapp in a production org is not recommended, as it could affect your live data. Checking edition compatibility is important, but it is not a way to try out an
app.

NEW QUESTION 135

Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

A. Re-open the Case.

B. Send email notifications.
C. Change the Case Priority.

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D. Re-assign the Case.

Answer: BD

Explanation:
Case escalation rules are used to escalate cases that havenot been resolved within a certain time frame by changing the case owner, sending email notifications,
or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or
escalation.References:https://help.salesforce.com/s/articleView?id=sf.customize_caseesc. htm&type=5

NEW QUESTION 140

Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total
statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?

A. Junction object
B. Parent campaign field
C. Lookup relationship
D. Master-detail relationship

Answer: B

Explanation:
To advertise on TV, radio, print, and social under one bannercalled New Runners and aggregate total statistics for this marketing effort, an administrator should
use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of
another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an
administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using
Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or
hierarchy.References:https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.ht m&type=5

NEW QUESTION 144

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the
next 90 days.
What should an administrator do to accomplish this request?

A. Create a custom report andschedule the sales users to receive it each day as a reminder to update their opportunities.
B. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline thatmeets the requirements.
C. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
D. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

Answer: C

Explanation:
A list view is a feature that allows users to filter and display records based on certain criteria and fields. A Kanban view is a feature that allows users to view
records as cards organized by columns that represent stages in a process such as opportunity stages or case statuses. Users can switch between list view and
Kanban view by clicking on a toggle button on any object tab that supports Kanban view such as opportunities or cases. Users can also edit records by dragging
and dropping cards from one column to another or by clicking on an inline edit icon on each card. In this case, the administrator can create a list view on the
opportunity object that filters opportunities by expected close date in the next 90 days; and recommend users switch the view to Kanban to edit opportunities by
drag and drop. References: https://help.salesforce.com/s/articleView?id=sf.lex_list_views.htm&type=5https://help.salesf
orce.com/s/articleView?id=sf.kanban_view.htm&type=5

NEW QUESTION 149

The support manager at Cloud Kicks wants to respond to customers as quickly as possible.
They have requested that the response include the top five troubleshooting tips that could help solve the
customer’s issue.
What should the administrator suggest to meet these requirement?

A. Auto-Response Rules
B. Email Alerts
C. Knowledge Articles
D. Assignment Rules

Answer: C

Explanation:
Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledge articles to
respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ
articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help
solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case
comments.References:https://help.salesforce.com/s/articleView?id=sf.knowledge_article_ty pes.htm&type=5

NEW QUESTION 151

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more
deals.
the administrator configure to help with these issues?

A. Einstein Activity Capture

B. Einstein Opportunity Scoring
C. Einstein Search Personalization Einstein Lead Scoring

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Answer: B

Explanation:
To help sales reps prioritize and close more deals, the administrator should use Einstein Opportunity Scoring, which is a feature that assigns each opportunity a
score from 1 to 99 based on how likely it is to be won. The score is calculated using historical data and machine learning models, and can help reps focus on the
most promising opportunities and take actions to improve their chances of winning. Einstein Activity Capture, Einstein Search Personalization, and Einstein Lead
Scoring are not related toopportunity management.References:https://help.salesforce.com/s/articleView?id=sf.einstein_sales_op pty_scoring.htm&type=5

NEW QUESTION 152

Theadministrator at Universal Container has created two objects: Containers_c Purchase_c, Management has requested that all container records display on
purchase records in Salesforce.
Which type of relationship between Containers_c and Purchase_c should satisfy the requirement?

A. Roll-Up Summary field

B. Formula field
C. Master-detail field
D. Lookup field

Answer: D

Explanation:
A lookup field is a type of field that allows administrators to create a relationship between two objects by linking records from one object to another object. For
example, a lookup field can link an account record to a purchase record by storing the account ID on the purchase record. A lookup field allows users to select an
existing record from a pop-up window or create a new record from the same
window.References:https://help.salesforce.com/s/articleView?id=sf.relationships_lookup.ht m&type=5

NEW QUESTION 154

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK
has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?

A. Create a workflow rule with an outbound message.

B. Set up a scheduled process in Process Builder.
C. Configure a scheduled flow in flow Builder.
D. Use a process to update the account when it is edited

Answer: C

Explanation:
Flow Builder supports creating a scheduled flow thatcan run at specified intervals and perform actions on a set of records that meet certain criteria. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled_start.htm&type=5

NEW QUESTION 157

Asales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?

A. Dataloader.io
B. Data Loader
C. Manual Import
D. Data Import Wizard

Answer: D

Explanation:
Data Import Wizard allows you to import up to 50,000 records at a time. References: https://help.salesforce.com/s/articleView?id=sf.data_importer.htm&type=5

NEW QUESTION 159

An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

A. Use the {!Contact.Id} global variable.

B. Use the {!Account.Id} record variable.
C. Use the $Record global variable.
D. Use the Get Records element to find the Id.

Answer: C

Explanation:
The $Record global variable allows you to reference the values of the active record the flow is running on.
References: https://help.salesforce.com/s/articleView?id=sf.flow_ref_global_variables.htm&type=5

NEW QUESTION 160

Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked
the administrator to help sales reps prioritize and close more deals. What should the administrator and close more deals.

A. Einstein Lead Scoring

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B. Einstein Search Personalization

C. Einstein Activity Capture
D. Einstein Opportunity Scoring

Answer: D

Explanation:
Einstein Opportunity Scoring is a feature that helps sales reps prioritize and close more deals by assigning each opportunity a score from 1 to 99 based on how
likely it is to be won. The score is calculated using artificial intelligence and machine learning based on historical data and patterns from similar opportunities. Sales
reps can use the score to focus on high-value opportunities and take actions to improve low-scoring
ones.References:https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm&type=5

NEW QUESTION 161

Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the
dollar value found inthe Contract Value Field.
What feature should an administrator use to meet this request?

A. Detail Column
B. Bucket Column
C. Group Rows
D. Filter Logic

Answer: B

Explanation:
Bucket column allows you to categorize report data into groups without creating a formula or custom field. You can create buckets for different ranges of values
and assign labels to them.
References: https://help.salesforce.com/s/articleView?id=sf.reports_bucketing_overview.htm&type=5

NEW QUESTION 166

Universal Containers requires a different Lightning page to be displayed when Accounts are
viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement?

A. Update page layout assignments.

B. Define multiple record types.
C. Assign Lightning pages as app default.
D. Create different user profiles.

Answer: C

Explanation:
Lightning pages are custom layouts that let you design pages for your Salesforce org using Lightning App Builder. You can assign different Lightning pages for
different apps, record types, and profiles using Lightning page assignments. To meet the requirement of displaying different Lightning pages for Accounts in Sales
Console and Service Console, you need to assign Lightning pages as app default for each app. References:
https://help.salesforce.com/s/articleView?id=sf.lightning_page_overview.htm&type=5https://
help.salesforce.com/s/articleView?id=sf.lightning_page_assignments.htm&type=5

NEW QUESTION 168

The administrator at Ursa Major Solar has created a custom report type and built a report for
sales operation team. However, none of the user are able to access the report. Which two options could cause this issue?
Choose 2 Answers

A. The custom report type is in development.

B. The user’s profile is missing view access.
C. The org has reached its limit of custom report types.
D. The report is saved in a private folder

Answer: AD

Explanation:
There are two possible reasons why users are unable to access a report based on a custom report type created by an administrator. One is that the custom report
type is in development mode, which means that it is not deployed and available for use by other users except for administrators and users with manage custom
report types permission. The other is that the report is saved in a private folder, which means that it is visible only to its owner and not shared with other users or
groups. References: https://help.salesforce.com/s/articleView?id=sf.reports_builder_custom_report_types.htm&t
ype=5https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders.htm&type=5

NEW QUESTION 173

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet the requirement?

A. Dynamic forms
B. Path key fields
C. Opportunity processes
D. Workflow rules

Answer: B

Explanation:

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To surface important values based on the stage of the opportunity, the administrator should use path key fields that display fields relevant to each stage along with
guidance for success. Path key fields can be customized for each stage and can help users focus on key information and actions as they move opportunities
through the sales process. Dynamic forms, opportunity processes, and workflow rules are not designed to show values based on
stages.References:https://help.salesforce.com/s/articleView?id=sf.path_key_fields.htm&typ e=5

NEW QUESTION 178

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its
marketing campaigns.
How should an administrator deliver this information?

A. Design a standard Campaign report and add the value Won Opportunities in Campaign field.
B. Perform periodic data job to update campaign records.
C. Create a roll-up summary field on Opportunity to Campaign.
D. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.

Answer: C

Explanation:
Roll-up summary fields allow you to calculate the sum of a field from child records related to a parent record.
References: https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&t ype=5

NEW QUESTION 179

Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit
findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?

A. Related List
B. Autolaunched Flow
C. Record Detail
D. Screen Flow

Answer: D

Explanation:
Screen flow allows you to create a form that collects user input and performs actions based on that input. You can use screen components to display questions
and instructions, and use flow logic to update records or send notifications.
References: https://trailhead.salesforce.com/content/learn/modules/screen-flows/get-started-with-screen-flows
https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5

NEW QUESTION 182

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with
just the product team.
How should the administrator leverage Salesforce to help the team collaborate?

A. Use Quick Actions to log communication.

B. Configure a Chatter Public Group.
C. Create a Chatter Private Group.
D. Add Activity History to document tasks.

Answer: C

Explanation:
A Chatter private group is a type of Chatter group that allows members to sharefeedback and ideas with each other in a secure and exclusive space; only
members can see and post in a private group. It can be used by Ursa Major Solar to create a space for product owners to collaborate with just the product team by
creating a Chatter private group and adding product owners as members. Using quick actions to log communication, configuring a Chatter public group, or adding
activity history to document tasks are not solutions for creating a space for product owners to collaborate with justthe product team; they either do not provide
privacy or do not support collaboration.
References:https://help.salesforce.com/s/articleView?id=sf.collab_groups_ov erview.htm&type=5

NEW QUESTION 185

Sales managers would like to know what could beimplemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?

A. Opportunity Processes
B. Dynamic Forms
C. Path Key fields
D. Workflow Rules

Answer: C

Explanation:
To surface important values based on stage of opportunity , an administrator
should use Path Key fields feature on Opportunity object . This feature allows adding up to five fields that display key information about each stage along path .
Users can edit these fields inline without leaving path . For example , an administrator can add Amount , Close Date , Next Step , Probability , and Stage fields as
key fields for Opportunity path . Opportunity Processes , Dynamic Forms , and Workflow Rules are not toolsfor surfacing important values based on stage of
opportunity . References : https :// help . salesforce . com / s / articleView ? id = sf . lex_path_setup_key_fields . htm & type = 5

NEW QUESTION 190

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The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-
priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

A. Include three assignment rules that fire when cases are create
B. Add a filter for case priorit
C. Selectthe appropriate email template for each rule.
D. Add three auto-response rule
E. Configure one rule entry criteria for each rule and set a filter for casepriorit
F. Select the appropriate email template for each rule entry.
G. Configure one workflow rule that fires when cases are create
H. Add a filter for case priorit
I. Selectthe appropriate email template for the rule.
J. Create one auto-response rul
K. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.

Answer: D

Explanation:
Auto-response rules are used to automatically send email responses to lead or case submissions based on the criteria you define. You can create one auto-
response rule per object (lead or case) and configure multiple rule entries with different criteria and actions within that rule. To meet the requirement of sending
different email notifications based on case priority, you need to create one auto-response rule for cases and configure three rule entries with filters for low-priority,
medium-priority, and high-priority cases respectively. Then you need to select the appropriate email template for each rule entry action. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadsautor.htm&type=5https://he
lp.salesforce.com/s/articleView?id=sf.customize_casesautor.htm&type=5

NEW QUESTION 194

Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement?

A. Add a Partner_Discount_c field to the Opportunity

B. Build separate reseller partner products.
C. Use a different Opportunity record type.
D. Create a separate PriceBook for reseller partners.

Answer: D

Explanation:
A PriceBook is a feature that allows administrators to define different prices for the same products based on different criteria such as customer segment, region,
channel, etc. For example, a PriceBook can provide reseller partners with discounted prices on the products they purchase compared to regular customers. A
PriceBook consists of one or more PriceBook entries that specify the product ID, pricebook ID, list price, currency, and active status for each product-pricebook
combination.References:https://help.salesforce.com/s/articleView?id=sf.pricebook_overvie w.htm&type=5

NEW QUESTION 199

Ursa MajorSolar uses Opportunity to track sales of solar energy products. The company has two
separate sales teams that focus on different energy markets. The Services team also wants to use
Opportunity to track installation. All three teams will need to usedifferent fields and stages. How Should the administrator configure this requirement?

A. Create three sales processe

B. Create three record types and one page layout.
C. Create one sales proces
D. Create three record types and three page layouts.
E. Create three sales processe
F. Create three record types and three page layouts.
G. Create one sales proces
H. Create one record type and three page layouts.

Answer: C

Explanation:
A sales process is a set of stages that an opportunity goes through as it moves from creation to close. A record type is a way to offer different business processes,
picklist values, and page layouts to different users based on their profiles. A page layout controls the layout and organization of detail and edit pages for a specific
object and record type combination. To meet the requirement of having different fields and stages for each team, you need to create three sales processes for
each market segment, three record types for each sales process, and three page layouts for each record type. References:
https://help.salesforce.com/s/articleView?id=sf.customize_salesprocess.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5https://he lp.salesforce.com/s/articleView?id=sf.customize_layout.htm&type=5

NEW QUESTION 200

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be
acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support
management.
What case management tools need to be utilized for this requirement?

A. Auto-response rules, Macros, Entitlements

B. Auto-response rules, Queues, Macros
C. Auto-response rules, Queues, Escalation Rules
D. Auto-response rules, Entitlements, Escalation Rules

Answer: B

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Explanation:
To advertise on TV, radio, print, and social under one bannercalled New Runners and aggregate total statistics for this marketing effort, an administrator should
use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of
another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an
administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using
Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or
hierarchy.References:https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.ht m&type=5

NEW QUESTION 201

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects
were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers

A. Contract
B. Case
C. Ticket
D. Request
E. Account

Answer: ABE

Explanation:
Contract is a standard object that represents a contractual agreement between your company and a customer. Case is a standard object that represents a
customer’s question or problem that needs to be resolved by your support team. Account is a standard object that represents an individual or an organization
involved in your business, such as customers, competitors, partners, etc. These three objects are commonly used for service use cases in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5https://help.salesfor ce.com/s/articleView?id=sf.account_fields.htm&type=5

NEW QUESTION 203

Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found
under this tab?

A. Object Permissions
B. App Permissions
C. Pig wide Defaults
D. Tab Settings

Answer: D

Explanation:
To make atab hidden in the All App Launcher or visible in any app, but still allow a user to view records that would normally be found under this tab, the
administrator
should use Tab Settings on a profile. Tab Settings control the visibility and default behavior of tabs for each app in an org. The administrator can set a tab to
Hidden, which means it will not appear in any app or in the All App Launcher, but users can still access records via other means such as search or reports. Object
Permissions, App Permissions, and Org- Wide Defaults are not related to tab
visibility.References:https://help.salesforce.com/s/articleView?id=sf.customize_tabs.htm&ty pe=5

NEW QUESTION 208

Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object
called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer
satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?

A. Use a formula as the default value of the warranty Expiration Date field.
B. Create a formula field to display l year from the warranty purchased.
C. Add a validation rule to ensure the Expiration Date field is populated.
D. Include the warranty Expiration Date field on the mobile page layout.

Answer: A

Explanation:
To capture the expiration date of warranty based on installation date and warranty length (1 year by default), the administrator should use a formula as the default
value of Warranty Expiration Date field on Installation object. The formula can calculate one year from installation date using DATE function or DATEVALUE
function. For example, DATE(YEAR(Installation_Date c) + 1 , MONTH(Installation_Date c) , DAY(Installation_Date c)) will return one year from installation date.
Creating a formula field, adding a validation rule, or including Warranty Expiration Date field on mobile page layout will not capture expiration date based on
installation date and warranty length.
References:https://help.salesforce.com/s/articleView?id=sf.formula_using_date_dat etime.htm&type=5

NEW QUESTION 212

Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.
How should an administrator accomplish this request?

A. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100billion.
B. Build a scheduled report displaying Account with Account revenue that is negative or greaterthan 100 billion.
C. Make the Account Revenue field required on the page layout.
D. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum

Answer: A

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Explanation:
A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from saving records that do not meet certain criteria or
conditions. For example, a validation rule can display an error message if a user enters an invalid value in a field. In this case, the administrator can create a
validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion.
References:https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&typ e=5

NEW QUESTION 215

Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow
is not workingproperly.
What should administrator do to identify the problem?

A. Use the native debug feature in the flow builder.

B. Review debug logs with the login level.
C. View the setup audit Trail and review for errors.
D. Setup Email logs and review the send error log.

Answer: A

Explanation:
Native debug feature is a tool that can be used to identify the problem with the new flow. Native debug feature allows users to test a flow by running it with
different input values and inspecting the output values at each element. Users can also see error messages and warnings that indicate where the flow failed or
might fail.References:https://help.salesforce.com/s/articleView?id=sf.flow_debug.htm&type=5

NEW QUESTION 217

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give
the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create a queue and a criteria-based sharing rule.

B. Create a predefined case team and an assignment rule.
C. Create a user-based sharing rule and an ad-hoc case team.
D. Create an auto-response rule and a public group.

Answer: A

Explanation:
To track all cases that reference the new product and giveread/write access to the product’s two lead engineers, the administrator should create a queue and a
criteria- based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users.
The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References:
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5https://help.sa lesforce.com/s/articleView?id=sf.sharing_criteria.htm&type=5

NEW QUESTION 221

An administrator supporting a global team of salesforce users has been asked to configure company
settings.
Choose 2 options

A. Currency Locale
B. Default Language
C. Password Policy
D. Login Hours

Answer: AB

Explanation:
Currency locale and default language are two of the company settings that an administrator can configure in Salesforce. Currency locale determines how currency
amounts are formatted and displayed in reports and other places. Default language determines the language used for labels, buttons, tabs, and other elements in
Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5htt
ps://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5

NEW QUESTION 226

Cloud kicks has the organization-wide sharing default set to private on the shoe object. The
sales manager should be able to view a report containing shoe records for all of the sales reps on their
team.
Which 3 items should the administrator configure to provide appropriate access to the report?
Choose 3 answers

A. Custom report type.

B. Folder access
C. Report subscription
D. Field level security

Answer: ABD

Explanation:
To provide appropriate access to a report that contains shoe records for all of the sales reps on their team, the administrator should configure three items:
? A custom report type that includes the shoe object and its fields
? A folder access that grants access to the sales manager and their team members to view and run reports in that folder
? A field level security that allows the sales manager and their team members to see all the fields on the shoe object Report subscription, while useful for
scheduling and delivering reports, does not affect access to the report itself. References:

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https://help.salesforce.com/s/articleView?id=sf.reports_builder_create_report_type. htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_manage_folders.htm&type
=5 https://help.salesforce.com/s/articleView?id=sf.admin_fls.htm&type=5

NEW QUESTION 228

Northern Trail Outfitters has two different sales processes: one for business opportunities with
four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts
and picklist value options.
What should an administrator configure to meet these requirements?

A. Validation rules that ensure that users are entering accurate sales stage information.
B. Different page layouts that control the picklist values for the opportunity types.
C. Public groups to limit record types and sales processes for opportunities.
D. Separate record types and Sales processes for the different types of opportunities.

Answer: D

Explanation:
Record types and sales processes allow you to have different page layouts, fields, required fields, and picklist values for different types of opportunities.
References: https://www.salesforceben.com/salesforce-record-types/ https://trailhead.salesforce.com/content/learn/projects/create-an-opportunity-record-type-for-
npsp/create-and-manage-stages-and-sales-processes

NEW QUESTION 230

DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps
that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

A. Create one page layou

B. Use record types to ensure the proper status picklist values display.
C. Create two page layout
D. Use business processes and record types to display the appropriate picklist values.
E. Create one page layou
F. Use business processes to ensure the proper status picklist values display.
G. Create two page layouts, one with a House Status field and the other with a Condominium Status field.

Answer: B

Explanation:
To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use
business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists,
buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses
and one for condominiums -and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows
administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a
feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An
administrator can create two record types for openhouse records - one for houses and one for condominiums - and assign different business processes and
picklist values for each record type based on their requirements. References:
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type
=5https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

NEW QUESTION 232

The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an
Opportunity. The administratorattempted the same edit without receiving an error. How can the administrator validate the error the user is receiving?

A. Edit the page layout.

B. View the setup audit trail.
C. Log in as the user
D. Review the sharing model

Answer: C

Explanation:
Log in as theuser is a feature that can be used to validate the error the user
is receiving. Log in as the user allows an administrator to access Salesforce as another user and perform actions on their behalf, such as editing an opportunity.
This can help troubleshoot issues that are specific to a user’s profile, role, or permissions.
References:https://help.salesforce.com/s/articleView?id=sf.admin_login.htm&t ype=5

NEW QUESTION 236

The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing
simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?

A. Quick Action Flow

B. Before Save Flow
C. Scheduled Flow
D. Screen Flow

Answer: B

Explanation:

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Before Save Flows are a type of record-triggered flow that run before a record is saved and can update fields on that record without any additional actions or DML
operations. They are faster and more efficient than workflow rules or process builder for simple field updates when a record is created or
updated.References:https://help.salesforce.com/s/articleView?id=sf.flow_concepts_before_save_update.htm&type=5

NEW QUESTION 241

AW Computing has six sales teams in a region. These teams always consists of the same account
manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same
customer?

A. Enable and configure standard opportunity teams with splits.

B. Enable account teams and show the users how to set up a default account team.
C. Create a queue for each team and assign account ownership to the queue.
D. Propose the users manually share all their accounts with their teammates.

Answer: B

Explanation:
Account teams are groups of users who work together on an account. You can enable account teams in Setup and assign team roles and access levels for each
team member. Users can set up a default account team that is automatically added to any account that they own or create. This makes it easier for teams to
collaborate with the same customer without manually sharing each account. References:
https://help.salesforce.com/s/articleView?id=sf.accountteam.htm&type=5https://help.salesf orce.com/s/articleView?id=sf.accountteam_default.htm&type=5

NEW QUESTION 243

Anadministrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?

A. Process Builder
B. Approval Process
C. Outbound Message
D. Flow Builder

Answer: D

Explanation:
Flow Builder supports creating a wizard that can collect user input and perform actions. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5

NEW QUESTION 244

administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue?

A. The username is already in use another organization.

B. The username is restricted to a domain specific to my domain.
C. The email address used for the username has a contact record.
D. The email used for the username is not a corporate email address.

Answer: A

Explanation:
One of the possible causes for being unable to add a new user in Salesforce is that the username is already in use by another organization. Usernames must be
globally unique across all Salesforce orgs, so if another user has claimed that username before, it cannot be used again. To fix this issue, choose a different
username that is not taken by anyone else. The username is not restricted to a domain specific to my domain unless specified by an administrator. The email
address used for the username does nothave to match a contact record. The email used for the username can be any valid email
address.References:https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_add. htm&type=5

NEW QUESTION 246

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the
fields related to customer accounts and another page layout includes fields for partner accounts. The
administrator has assigned the customer account page layout to sales and support users and the partner
account layout to the partner management team.
What should the administrator configure to meet this requirement?

A. Use a public group and a criteria-based sharing rule to share customer accounts with the partnerteam.
B. Add members of the partner management team to the default Account team for the customeraccounts.
C. Grant create, read, edit and delete access to customer accounts on the partner team profile.
D. Create one record type for customer accounts and one record type for partner accounts.

Answer: D

Explanation:
Record types are a way to assign different page layouts and picklist values to different users based on their business needs. To use two different page layouts for
customer and partner accounts, create one record type for each account type and assign them to the appropriate page layouts and
profiles.References:https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.h tm&type=5

NEW QUESTION 249

The Client services and customer support teamsshare the same profile but have different
permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout.
What should the administrator use to fulfil this request?

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A. Sharing settings
B. Page Layout Assignment
C. Component Visibility
D. Record Type Assignment

Answer: C

Explanation:
Component visibility allows you to restrict the visibility of a related list based on a permission set.
References: https://help.salesforce.com/s/articleView?id=sf.dynamic_forms_component_visibility.htm&t ype=5

NEW QUESTION 252

An administrator has been asked to change the data type of an auto number to text field. Whatshould the administrator be aware of before changing the field?

A. Existing field values will remain unchanged.

B. Existing field values will be Converted.
C. Existing field values will be deleted.
D. Existing auto number field to Text is prevented.

Answer: D

Explanation:
One thing that an administrator should be aware of before changing an auto- number field to text field is that this change is prevented by Salesforce; it cannot be
done because it would cause data loss and inconsistency. Auto-number fields are fields that automatically assign unique numeric values to each record; they
cannot be changed to text fields because text fields do not have this functionality and may allow duplicate or invalid values. Existing field values remaining
unchanged, being converted, or being deleted are not things that would happen before changing an auto-number field to text field because this change cannot
happen at all.References:https://help.salesforce.com/s/articleView?id=sf.fields_about_auto_number.ht m&type=5

NEW QUESTION 255

Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?

A. Contacts displays in the contact hierarchy are limited to record-level access by User.
B. Contact Hierarchy is limited to only 3,000 contacts at one time.
C. Customizing hierarchy columns changes the recently viewed Contacts list view.
D. Sharing setting are ignored by contacts displayed in the Contact Hierarchy.

Answer: A

Explanation:
The contact hierarchy is a feature that allows users to view contacts related to an account in a hierarchical tree structure based on their role or position within the
account. The contact hierarchy respects record-level access by user, meaning that users can see only those contacts that they have access to based on their
profile permissions and sharing settings. The other options are incorrect because contact hierarchy is not limited to 3,000 contacts at one time (it can display up to
5,000 contacts), customizing hierarchy columns does not change the recently viewed contacts list view (it only affects how contacts are displayed in the hierarchy),
and sharing settings are not ignored by contacts displayed in the contact hierarchy (they determine which contacts are visible to
users).References:https://help.salesforce.com/s/articleView?id=sf.contacts_hierarchy.htm& type=5

NEW QUESTION 259

An administrator at Dreamhouse Reality needs to Create Customized pages for thesalesforce
mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers

A. User Page
B. Dashboard page
C. App page
D. Record Page

Answer: AB

Explanation:
App page and record page are two types of pages that an administrator can build and customize using Lightning App Builder for Salesforce mobile app. App
pages are pages that display information or tools that don’t belong to a specific record; they can be accessed from navigation menus or tabs in Salesforce mobile
app. Record pages are pages that display information or actions related to a specific record; they can be accessed by opening any record in Salesforce mobile
app. User page and dashboard page are not types of pages that can be built using Lightning App Builder for Salesforce mobile app; they are types of pages that
can be built using other tools such as Profile settings or Dashboard Builder.References:https://help.salesforce.com/s/articleView?id=sf.app_builder_mobile_pa
ges.htm&type=5

NEW QUESTION 261

The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.
Which two solutions the administrator use to ensure users are able to do this? Choose 2 Answers

A. Enable creation of Recurring Tasks in Activity Settings

B. Disable shares Activities.
C. Add create Recurring series of Tasks field on Page Layouts
D. Turn on Task Notifications service.

Answer: AC

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Explanation:
To enable users to add repeating tasks in Salesforce, the administrator needs to do two things: first, enable the creation of recurring tasks in activity settings under
setup; second, add the create recurring series of tasks field on the page layouts for tasks. This will allow users to create a series of tasks that repeat based on a
specified frequency and end date.References:https://help.salesforce.com/s/articleView?id=sf.tasks_repeating.htm&type
=5

NEW QUESTION 266

An Administrator supporting global team of salesforce users has been asked to configure the
company settings
Which two options should the administrator configure? Choose 2 Answers

A. Login Hours
B. Password Policy
C. Default Language
D. Currency Local

Answer: CD

Explanation:
Default language andcurrency locale are two options that an administrator should configure in the company settings to support a global team of Salesforce users.
Default language determines the language that is used for labels, buttons, tabs, help text, and messages in Salesforce for all users unless they override it in their
personal settings.
Currency locale determines the format of currency fields and numbers in Salesforce for all users unless they override it in their personal settings or enable multiple
currencies. References: https://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5htt
ps://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5

NEW QUESTION 267

What are three characteristics of a master-detail relationship? Choose 3 answers

A. Themaster object can be a standard or custom object.

B. Permissions for the detail record are set independently of the master.
C. Each object can have up to five master-detail relationships.
D. Roll-up summaries are supported in master-detail relationships.
E. The owner field on the detail records is the owner of the master record.

Answer: ABC

Explanation:
A master-detail relationship is a parent-child relationship in which the master object controls certain behaviors of the detail object. The master object can be a
standard or custom object, but not all standard objects support being a master. Roll-up summaries are fields that calculate the sum, count, min, or max of child
records. The owner field on the detail records is not available and is automatically set to the owner of the master record. References:
https://www.forcetalks.com/blog/master-detail-relationship-in-salesforce/
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&t ype=5

NEW QUESTION 272

Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has
a picklist field on the opportunity for Product Type. When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.
What should an administrator use to accomplish this?

A. Before Save flow

B. Validation rule
C. Workflowrule
D. Required fields

Answer: B

Explanation:
A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are
not met. For example, a validation rule can require users to select a product type or check a needs review box when saving an opportunity by using an OR function
that evaluates both fields. If neither field is populated, then the validation rule will prevent users from saving records with an error
message.References:https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5

NEW QUESTION 275

Northern Trail Outfitters is using one profile for all of its marketing users, providing read- only
access to the Campaign object. A few marketing users now require comprehensive edit access on
Campaigns.
How should an administrator fulfil this request?

A. Permission sets
B. Organization-wide defaults
C. Marketing user checkbox
D. Field-level security

Answer: A

Explanation:
Permission sets are used to grant additional permissions and access settings to individual users without changing theirprofiles or requiring a new profile to be
created. You can use permission sets to extend users’ functional access without changing their existing profiles. To meet the request of giving comprehensive edit
access on Campaigns to a few marketing users who have read-only access by default, you need to create a permission set with edit access on Campaigns and

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assign it to those users.References:https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm

&type=5

NEW QUESTION 279

The administrator at DreamHouse Realty added anemail quick action to the Case page
Layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?

A. Email Notifications
B. Email-to-Case
C. Email Alerts
D. Email Templates

Answer: B

Explanation:
Email-to-Case allows you to create cases from incoming emails. You need to enable this feature and set up routing addresses and case creation settings.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm&type
=5

NEW QUESTION 280

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created
cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?

A. An escalation rule is changing the case owner on case creation

B. The Assignment Rule checkbox is selected by default.
C. Another assignment rule is giving ownership to the administrator
D. The Owner field is missing on the webform and email template.

Answer: B

Explanation:
The Assignment Rule checkbox is a checkbox that appears on manual case creation pages when assignment rules are defined for cases. The Assignment Rule
checkbox determines whether or not to apply assignment rules to manually created cases. If the Assignment Rule checkbox is selected by default, then any
manually created cases will be assigned according to assignment rules instead of being owned by the agent creating them. To prevent this from happening, an
administrator can either deselect the Assignment Rule checkbox when creating cases manually; or change the default setting for this checkbox under setup by
selecting or deselecting Use active assignment rules by default.References:https://help.salesforce.com/s/articleView?id=sf.customize_casesupport
_assign.htm&type=5

NEW QUESTION 285

......

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