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Dream with your eyes open
From modest beginnings in Mumbai’s Grant
Road, surrounded by the energy and unbridled potential of country always on the verge of greatness, Ronnie Screwvala is a first-generation entrepreneur. His early days on television and in theatre inspired him to pioneer cable TV in India and build one of the largest toothbrush manufacturing operations, before founding UTV, a media and entertainment conglomerate spanning television, digital, mobile, broadcasting, games and motion pictures, which he divested to The Walt Disney Company in 2012. For his innate ability to merge creativity with commerce, Newsweek termed him the Jack Warner of India, Esquire rated hm as one of the 75 most influential people of the 21st century and Fortune as among Asia’s 25 most powerful. On to his second innings, Ronnie is driven by his interest in championing entrepreneurship in India, and is focused on building his next set of ground-up businesses in high growth and impact sectors. His more recent commitment to being a first mover in sports has made him lend his support to kabaddi and football. He is passionate about social welfare, and with his wife Zarina, through their Swades Foundation, has given single-minded focus to empowering one million lives in rural India every 5-6 years through a unique 360- degree model. He lives in Mumbai with Zarina and daughter Trishya. Contents Thanks to Entrepreneurial Chronology: The Last Twenty-five Years 1) Form Grant Road to Breach Candy 2) Opportunity Knocks, Open the Door 3) All the World’s Stage 4) The Outsider 5) Even if It Ain’t Broke, Fix it 6) Tipping the Scale 7) Failure is a Comma, Not a Full Stop 8) Stay the course 9) Trucks and Trends 10)The world isn’t Flat---and Who cares? 11)Exit Stage Left? 12)Second Innings 13)Dream Your Own Dream Appendix: Some Frequently asked Questions Thanks to I never thought I would write a book, but when I finally got around to it, less than a year ago, the experience turned out to be exhilarating and cathartic. To go back in time and recall all the incredible people I have had the privilege to work with or partner; to go down memory lane to relive the magical as well as the scary moments- the highs and lows- has been sensational and brought to the fore so many learnings, till now tucked away in the past, which stay with me as I embark on my new journey. Thank you, Wynton Hall, for being such a great partner and collaborator in the writing of this book. You understood me so well from the start and you brought structure to the chapters and tonality to the narrative that makes this book an easy read. Thank you, Patrick Smith, for your incredible eye for detail, never missing a silver of a point and for putting it all together. Thanks to my wife, Zarina, and my daughter, Trishya, to whom I have dedicated this book, for your patience and support-for bearing with me during all those days and late nights when I was locked in the study, for the many dinner table conversations that veered towards the chapters of the book, and for the many times I would rush in and request you to drop everything (as you so graciously did) to read the few paragraphs I had just written and was excited about. Thanks to some of my close colleagues and fellow entrepreneurs as also to all of Trishya’s best friends for your valuable feedback, detailed and diverse, on the early drafts, which no doubt helped me improve the book. Thanks to Amrita Pandey, a colleague, who in the ten years I have known her as she worked at UTV, would enter my office room every two years to nudge me to write a book, only to be shooed away…. Till one day about a year-and half ago, when we were in a group, brainstorming on executing the TV show Sharks Tank in India, she once again brought up writing a book and, for the first time, I wrote down on Post-it: Book? Thanks to my trusted colleague and executive assistant, Zenobia Tamboli, for her guidance, correction of facts and her commitment through the multiple drafts of the book. Thanks to Rupa Publications, Kapish Mehra and Ritu Vajpayee-Mohan, for breaking boundaries in publishing this book, and for holding my hand through the whole process, from an idea to a book on the shelf. It is the growing spirit of entrepreneurship and leadership in India, coupled with the new wave of optimism, passion, aspiration and ambition, that inspired me to contribute in my small way and write this book. Entrepreneurial Chronology The Last Twenty-five Years I am sharing my career arc in headline from, not because this book is about my career per se, but rather to offer a point of reference. In each chapter, I draw on anecdotes that connect my real-life experiences, both the good and the bad, to the book’s message. These stories aren’t always presented in chronological order. My entrepreneurial journey spans twenty- five years till date. My first serious business venture was pioneering cable TV in India in the early 1980s before stumbling on to manufacturing toothbrushes later in the decade; that business Lazer Brushes, grew to be one of the largest of its kind in India. My early theatre and front-of-television days, which began as a hobby, attracted me to the media and entertainment business. In the early 1990s, I incorporated UTV with a vision that, at the time, was not so ambitious-to create television programmes for various channels. Over the next five years, we grew in imagination and ambition, created various divisions, and started offering a range of services: form making advertising films and documentaries, to providing in-flight entertainment programming for multiple airlines dubbing for most Hollywood live action and animation content in India, and setting up a large post-production and special effects studio-even while continuing to create television shows. Up until then, I had not raised external funding-neither for cable television nor for toothbrushes or UTV-mainly because the ecosystem wasn’t mature enough then. And there was another reason guiding this decision. I wanted to bootstrap without being answerable to external investors at a time when I focused on growing businesses where predictability was low. However, by the mid-1990s, I changed my business model. Seeking scale and needing capital, we took on our very first investor, Rupert Murdoch. Soon after, Warburg Pincus, one of the top three global funds, also took a stake in UTV. Our subsidiary built a state-of the art post-production studio and, Our subsidiary built a state-of the art post-production studio and, later, a massive animation facility, for which we managed to bring three investors on board-Hinduja Finance, infrastructure Leasing & Financial Services (IL&FS) and Mitsui of Japan. In the early 2000s, we embarked on three major initiatives, amongst many others always in the works. For one, we expanded the UTV footprints across Southeast Asia, specifically to Singapore and Malaysia, to create television programmes and later, even a channel. Second, back from a trip to the US, and inspired by what Sam Walton and Walmart were doing, as also the success of the home shopping channels, Home Shopping Network (HSN) and QVC. I decided to pioneer ‘Home shopping’ and ‘as seen on TV’ in India. For our home shopping business, separate from UTV, we were able to bring on board marquee Silicon Valley investors, Draper and Walden. Vijay TV, from liquor baron Vijay Mallya, which we grew for two years; we then partnered with Star TV for a 50:50 joint venture to broadcast across all four South Indian languages. By 2006, the scale bug had bitten us, UTV pivoted to a mostly consumer-facing business; we began our expansion towards a broadcast television network, a movie studio and, eventually, games and mobile. Our kids’ channel, Hungama, led to al long and fruitful partnership with The Walt Disney Company. Soon after, we launched Bindass, India’s first youth channel, and a bouquet of three movie channels under the UTV brand. I personally started a business news channel-Bloomberg UTV trying up with Bloomberg, the number one global name in business data. UTV’s foray into movies started with a few duds; we learnt well from these setbacks, evident in the successes of 2003-2004- Chalte Chalte, Swades and Lakshya. But our real infection point was the 2006 breakout Rang De Basanti. With our fair share of ups and downs, we created, produced, distributed, or co-produced more than sixty movies over the next decade. Looking for the next big thing, we also diversified in to games=console, multi- player and mobile-for the first time acquiring rather that building. With the sole exception of Vijay TV, everything I’d done until then was built from the around up and organically. In February 2012, The Walt Disney Company acquired UTV, I transitioned as the managing director of the combined entity, Disney UTV, till December 2013, when I moved out of the media and entertainment business and into my second innings. Introduction Made in India Entrepreneurship is a journey, not an outing. Your cannot make a deal with yourself by saying, ‘I’m going to try this out for two years and see.’ Entrepreneurship is about living life on your own terms. Dream huge. And when you do, dream with your eyes open. Failure fascinates and intrigues me. I’ve never understood why people are so afraid to fail. Or why they hesitate to stretch for that next rung on the ladder of life just because they might topple over. Failure is a part of life. Everyone fails. I know I have. More times than I can count. I am routinely asked questions about my various entrepreneurial experience, and most want to hear about the successes. Why don’t they ask about the failures? It would give me more to talk about. Joust one early example; My first Bollywood film, dil Ke Jharoke Main, was such a flop you’ve probably never seen it. Nobody saw it. Or at leas o one will admit to it. But the lesson I learnt producing that film propelled me forward in that part of my business and gave me the learnings I needed to thrive, not just in cinema, but in managing creativity and believing in my own convictions and gut. After growing UTV for a few years in the late 1990s, we wanted to expand into broadcasting and the movie business. What we ended up with in that first effort was a prefect storm of questionable movie- making, one that traded on every Bollywood stereotype under the sun: a villain, a hero, a love interest, six songs and three long hours of celluloid. Here’s how bad it was: I refused to see the movie in the preview theatre, I had a system built in my bedroom so I could watch and cringe alone. Back then in the movies, I lacked the wisdom to follow through on my intuition. I was labelled the odd guy out, a South Mumbai Parsi with a perceived tenuous command over Hindi, surrounded by people who kept saying, “This is the formula that works. I sat with the director of Dil Ke Jharoke Main several times to persuade him to consider a few cuts. By our last trip to the editing room, it dawned on me that no matter what we did, the film was going to bomb. My ‘oh god’ moment in the movie was a scene of a cobra drinking milk a scene that drag on ….and on. I couldn’t for the life of me figure out why it was in the movie, except that the director insisted that the cobra was a good luck charm. What the hell, I thought, if it’s going to be a disaster, I may as well go with the popular consensus. Who knows? Maybe it could work. So how did the cobra’s good luck charm work for us? The film cost INR 100 million to produce (about INR450 million in today’s terms). We lost it all. What does a person take away from such, or any, failure? In business, as in life, failure can be a stronger motivator that success. Get that failure out of people’s minds quickly and focus in moving forward, and you won’t see that experience as ‘the end of the road’ We countered failure every time with the complete conviction that, no matter what else happened, we would succeed. That attitude got me through many of the lowest moments in my professional and entrepreneurial career. I wanted to write a book for those who share my passion for entrepreneurship, leadership, winning and dreaming of a better future. I believe in India’s entrepreneurial spirit because I have seen and experienced its unbridled power. I believe in the boundless potential of our still nascent ecosystem. I want my country to realize its full strength on the global stage as a world leader in ideas; I want to see a nation of people who think big, innovate, work hard and follow their dreams. And I believe you-and we-are the future of entrepreneurship in India. All through my career, the entrepreneurs, leaders and intrapreneurs from companies in India and around the world-who I’ve been fortunate enough to know, meet, learn from, or mentor-are inspiring, generous and, above all, cool. They love and savour the rush that comes with flying as high as their wings will carry them. For me, this book is all about demystifying failure, inspiring success, raising ambitions and dreaming big. As I brainstormed the book’s title with a few colleagues, one asked, ‘Ronnie, what’s your view on the notion: “if you can dream it, you can do it?” My immediate reaction was, ‘sure, but you need to be wide awake, then and always. And you need to do it with eyes open, not closed…’ Then, I knew we had the title for the book. My sharing here is about staying real, practical, feet-on-the-ground and focused. So Dream With Your Eyes Open is the perfect blend of the 30,000-foot view, when you’re flying and thinking big, and the ground view, where you’re walking the talk and making it happen. If you’ve ever had an impactful, disruptive product or business idea, been curious about owning your own business, or have already taken the first steps on your entrepreneurial path, this book holds insights for you. If you’ve been running your own company for the last seven-odd years, and scale, brand and value creation are some of the issues you confront, keep reading. If you think your parents or family would freak out if your dared to suggest ditching your safe haven-your professional job-to pursue your dreams of owning your own business, relax. Better yet, share this book with them. If you’re an experienced professional ready to take a plunge into your own business or simply dedicated to continuing as an effective leader in the company, read on. In all these cases, this book shares experiences, failures, successes and anecdotes that can provide you with insights and give you a fighting chance when it comes to team-building, mentoring, growing a business, surviving and succeeding in a David-versus-Goliath world. Dream With Your Eyes Open is as much for those who are a decade or more into their entrepreneurial journey as for the fence- sitter and the ones just embarking. It doesn’t matter if you are twenty, thirty or forty-age is not a deterrent. After all, I’m in my fifties and looking to start all over again, talking on more challenges and opportunities in my second innings. It’s never too late, or too easy. Harnessing India’s enormous entrepreneurial energy in an age of opportunity hinges on a simple but axiomatic truth: The future belongs to those who realize that the goal is no longer teaching talented people how to get a job but how to create thriving business as entrepreneurs or intrapreneurs/professionals in a company if we master this, India will soar. If not, we will languish. Either way, the old way of thinking-that a solid education ensures a life of stability and security-is quickly evaporating. Creating a successful, growing business is not nearly as daunting as you might think. Sure, it requires grit and hard work. But that’s true of any worthwhile endeavor. Why should that stop you? The good news is , you couldn’t have chosen a better time to kickstart or grow your entrepreneurial ambitions. This statement may seem counterintuitive, since every three years we hear of rising youth unemployment or a sluggish GDP, some global slowdown, or clouds of war. But there’s a golden glow in the midst of such gloom. I’m optimistic that this next decade will bring opportunities to the determined and the bold. Today is not the age for sitting on the fence and wasting precious time. After all, the size of our population and the energy and momentum of our economic ecosystem mean millions of low-hanging entrepreneurial fruits, ripe for the picking. Many people contemplating entrepreneurship assume they have to conjure up grand, complex, original ideas like Twitter, Google or Instagram. But the reality is, many of the most successful entrepreneurial ventures out there today are equally disruptive, innovative and scalable, or involve fairly straightforward products or services. So many sectors just starting up have incredible headroom-from health and wellness, to agriculture and education (with or without technology), to Indian consumption, to all those unimaginable sectors, markets and demands that will open up from rural India as we integrate those areas into t he whole ecosystem. These businesses may not sound as sexy as a Silicon Valley startup, but they stand to create wealth for those confident and driven enough to recognize and seize these opportunities. As I started writing this book, I couldn’t help but wonder why, after six decades and more of independence, we still remain a developing country, lagging behind most of the world’s economies. We are quick to lay the blame on the government, our environment, the world order-everything but ourselves. As leaders, entrepreneurs, innovators, scientists, professionals or sportsmen, we need to communicate and evangelize our passion. On the world stage, we consistently undersell ourselves. Instead, we must stand firm in our conviction that the quality of any product, service or idea that comes out of India has to be world-class. What I’m advocating is nothing less than a mindset and DNA change for each one of us. Achieve this, and nothing can stop us or slow us down. In the following chapters, I talk about innovation and scale; staying the course after setbacks (what most think of as ‘failure’); what it feels like to be the outsider and yet succeed; the importance of spotting trends, building brands and creating value; and planned (or unplanned) exits, among many other topics. I end with a Q&A, listing the most common questions I hear when discussing entrepreneurship on a daily basis with both aspiring entrepreneurs and those with years of experience under their belts. Throughout, I share my personal experiences, my learnings, a few of my successes and some of my many, many setbacks. It has been a fabulous journey so far. And it’s a journey you can take, too, as long as you have unbridled confidence in yourself and in your ability to succeed, and as long as you find viable solutions to the inevitable roadblocks and move on. Entrepreneurship is about living life on your own terms. Time is short. Even with the right ideas, a tireless work ethic, the gift of the gab, a solid network, the ability to hire well, family support and funding-even with all those variables working in your favor- things can go sideways in the blink of an eye. There are no guarantees in business or life. But if I had one bit of advice to give every colleague, leader, CEO, entrepreneur of founder, I know what it would be: Dream huge. And when your, dream with your eyes open. From Grant Road to Breach Candy Risk isn’t about rushing headlong into uncertain situations. That’s just foolish behavior. Risk means pushing the envelope when others want to take the safe route, and caring more about potential rewards than possible losses.
In the 1970s, Mumbai (then Bombay) was a
whirl of motion, noise and colour. A million kirana stores lined the streets (this hasn’t changed much), with honking Ambassador cars, trolley buses and autos jockeying with cycles for space on the narrow roads. There was music, art, literature. People with big ideas and hopes for the future. Then, as now, the city was a crucible for a young entrepreneur with dream. As a boy, I soaked in every aspect of vibrant Mumbai like my life depended on it. Back then, India was much more a manufacturing and agricultural economy, and I paid special attention to the economics of business-how family businesses were on the rise, how money changed hands, how businesses appeared one day and disappeared the next, how out of five shopkeepers selling exactly the same hardware, one succeeded where the others failed. My childhood at Grant Road, next to Novelty Cinema, , was lower middle-class- we weren’t wealthy, but we had what we needed. We lived in an apartment situated on the first floor of the five-storey Arsiwala building, nearly a century old and in constant need of repair, it had one long corridor with three rooms that held my brother, parents, two aunts and grandparents. The apartment’s sleeping area was indistinguishable from its other rooms. I recall begging family members to switch with me so their bedroom could become the de facto living room for a while. I lived there until the age of sixteen, privileged enough t go to a school where most of my classmates came in cars while I waited forty-five minutes for B.E.S.T. bus to arrive. Instead of undermining my confidence, my childhood instilled in me philosophies and ways of thinking that stuck with me later when opportunities kicked into wrap speed. Risk was a word I knew, but couldn’t define. I was keen to observe adults who traded goods on the street every day, shouting offers back-and-forth. Ideas washed over me like the July monsoons (though that didn’t mean my eyes weren’t also open for the neighborhood’s attractive young girls). That ecosystem spurred my first entrepreneurial experience. All of us local kids from the building got together and hung a drop curtain, and with handbills, invited audiences for the four play-cum- concerts we put on in the evenings, rotating the performances in our various living areas. I enjoyed bonding with my friends, and their parents were thrilled to have their kids doing with my friends, and their parents were thrilled to have their kids doing something productive. Everyday in the building paid to watch us. Their kids were in it, how could they not? And at the age of ten, I earned my first round of money. It wasn’t much, just enough to hire a cycle to earn me a date with a girl who lived just behind us a Balaram Street. Those first shows led to other projects, each a little more complex than the last. My family’s small veranda overlooked the cinema-at that time one of the city’s top movie halls. Because no one had television then, red-carpet premieres were a huge spectacle. Bollywood advertised its films by gathering everyone for twice-a-month events and waiting for the stars to come out. Newspapers did the rest, splashing flashy front-page photos of the industry’s most glamourous personalities- Amitabh Bachchan, Jitendra, Rajesh Khanna, Sharmlila Tagore, Helen, Nutan, Manoj Kumar, Waheeda Rehman and a host of others. The roads around our apartment were chock-a-block for every premiere, and our veranda was the ideal vantage point for anyone who wanted to see the glory of Bollywood. Realizing that there was a market for balcony sets, I sold tickets to people who wanted to gawk and point at their favorite. stars and snap pictures they’d proudly show their family and friends. I was tempted to make more money by offering snacks. My grandparents frowned upon food service, the first setback in my entrepreneurial career as a ten-year-old. Still, they and my parents humoured me and were pleased by my ambition-even if they drew the line at fifteen strange people on their veranda. Small stories, sure, but those are the moments that shaped my entrepreneurial spirit. No magic formula, no groundbreaking idea, no inside family track or connections. But my childhood at Grant Road was a time of infinite possibility; it whetted my appetite to break out, dream big dreams and, sometimes, watch them unfold on a scale larger than I could then imagine. Without doubt, the greatest moment of my adolescent entrepreneurial life was a rock concert organized in the mid-1970s when I was eighteen. According to our parents, rock-n-roll was a sign the world was ending, Still, young India’s interest in Western music was on the rise. Calcutta was considered a center for the country’s music culture at the time, though no show of any magnitude had been produced. Some friends and I wanted to bring attention to Bombay. We invited four groups from across India to come to the city. It was an ambitious project, the first multi-city music fusion show the country had ever seen.
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