CHAPTER IV
ORGANIZATIONAL FEASIBILITY
In this chapter, the researchers present their Vision and Mission of the business, the core
academic qualifications of the employees, the skills and competencies that the employees must
possess, the trainings that the employees must undergo, the efficient organizational set up and
structure for the business, the organizational policies and work standards of the employees, the
benefits of employees, labor standards and labor relations for employees satisfaction.
Vision
To create an easy-to-use, reliable, and accessible e-loading service that helps the people of Bogo
City, boosts the local economy, and encourages the use of digital technology.
Mission
To assess the viability of implementing e-loading machines that cater to the needs of residents,
businesses, and tourists in Bogo City.
ORGANIZATIONAL STRUCTURE
Qualifications of the employees and their Functions:
Operations Manager
Graduate of any business related course
At least 2-3 years of experience in operations, technical support, or a similar role
Strong leadership and team management abilities
Basic knowledge of software and hardware troubleshooting
Strong communication skills to interact with clients, customers, and stakeholders.
Duties and Responsibilities
Oversee the daily operations of the e-loading machines to ensure they are functioning
smoothly.
Manage the inventory of prepaid credits and ensure timely replenishment.
Lead and supervise any technical or customer support staff.
Address escalated customer concerns and ensure excellent service.
Track daily transactions and ensure accurate reporting of revenue.
Technical Support Team
A diploma or degree in Information Technology, Computer Science, Electronics, or a
related technical field.
Knowledge of basic networking, programming, or system configurations.
At least 1-2 years of experience in technical support, machine maintenance, or IT-related
roles.
Strong analytical thinking to prevent recurring issues and improve system performance.
Ability to work under pressure and manage emergency situations calmly.
Duties and Responsibilities
Ensure proper integration of hardware and software components during setup.
Conduct regular inspections and preventive maintenance of machines to ensure optimal
performance.
Monitor the performance of e-loading machines to detect issues early.
Record details of maintenance, repairs, and technical issues.
Implement security measures to prevent tampering or unauthorized access to machines.
Train team members or end-users on proper machine usage and basic troubleshooting.
Sales and Marketing Team
Relevant vocational training or certifications in sales or digital marketing are a plus.
Experience in the telecommunications or technology industry is advantageous.
Ability to work effectively in a team and build strong professional relationships.
Strong organizational skills to manage multiple campaigns and tasks.
Passionate about customer satisfaction and business growth.
Duties and Responsibilities
Build and maintain relationships with existing customers to encourage repeat business.
Track sales performance and provide regular updates to management.
Provide demonstrations on how the e-loading machines work to prospective clients.
Customer Service Team
A high school diploma or equivalent (required).
Experience in handling inquiries or complaints, preferably in retail or technology-based
industries.
Ability to clearly explain technical issues in simple terms.
Basic understanding of the e-loading machine system, products, and services offered.
Friendly and approachable attitude to foster positive customer relationships.
Duties and Responsibilities
Provide guidance on how to use the e-loading machines effectively.
Ensure that customers are satisfied with the outcome and follow up to confirm their
issues have been resolved.
Maintain accurate records of customer inquiries, complaints, and resolutions.
Stay up-to-date on all products, services, and system updates to provide accurate
information to customers.
Be available for urgent customer concerns, especially during peak hours or when there
are widespread machine issues.
Seminars / Trainings
Seminars and trainings will be conducted for the employees to gain additional
knowledge that will enhance their abilities and skills to become more productive and
more efficient.
These are the following seminars and trainings to be attended by the employees:
Employees should attend the BSP Seminar for them to know the authentic versus
counterfeit money.
Team Building
Leadership development and training
Drug awareness seminar
1. Financial Management Seminar
Our Company Policies and Work Standards:
2. Policy brief and purpose
We promote freedom of expression and open communication. But we expect all
employees to follow our company policies. They should avoid offending, participating in
serious disputes and disrupting our workplace. We also expect them to foster a well-
organized, respectful and collaborative environment. (Employee Code of Conduct.
https://resources.workable.com)
Scope
This policy applies to all our employees regardless of employment
agreement or rank.
Compliance with law
All employees must protect our company's legality. They should comply with all
environmental, safety and fair dealing laws. We expect employees to be
ethical and responsible when dealing with our company's finances, services and
public image.
Respect in the workplace
All employees should respect their colleagues. We won't allow any kind of
discriminatory behaviour, harassment or victimization. Employees should
conform with our equal opportunity policy in all aspects of their work, from
recruitment and performance evaluation to interpersonal relations.
3. Protection of Company Property
All employees should treat our company's property, whether material or
intangible, with respect and care.
Employees:
• Shouldn't misuse company equipment or use it frivolously.
• Should respect all kinds of incorporeal property. This includes trademarks,
copyright and other property (information, report etc.) employees should use
them only to complete their job duties.
Professionalism
All employees must show integrity and professionalism in the workplace:
Personal Appearance
All employees must follow our dress code and personal appearanceguidelines.
Corruption
We discourage employees from accepting gifts from clients. We prohibit briberies
for the benefit of any external or internal party.
Job duties and authority
All employees should fulfil their job duties with integrity and respect toward
customers, stakeholders and the community. Managers and office staff must not
abuse their authority. We expect them to delegate duties to their co-employees
taking into account their competences and workload. Likewise, we expect
employees to follow the instructions and complete their duties with skill in a
timely manner. We also encourage mentoring throughout our company.
Absenteeism and tardiness
Employees should follow their schedules. We can make exceptions for occasions
that prevent employees from following standard working hours or days. But,
generally, we expect employees to be punctual when coming to and leaving from
work.
Conflict of interest
We expect employees to avoid any personal, financial or other interests that
might hinder their capability or willingness to perform their job duties.
Collaboration
Employees should be friendly and collaborative. They should try not to disrupt
the workplace or present obstacles to their colleagues work.
Communication
All employees must be open for communication with their colleagues, supervisors
or team members.
Benefits
We expect employees to not abuse their employment benefits. This can refer to
time off, insurance, facilities, subscriptions or other benefits our company offers.
Policies
All employees should read and follow our company policies. If they have any
questions, they should ask their managers.
Disciplinary actions
Our company may have to take disciplinary action against employees who
repeatedly or intentionally fail to follow our policies. Disciplinary actions will vary
depending on the violation.
