Organization

and
Management
Picture Analysis

Guided Questions:

1. What do you think is the job of the

one in the picture?

2. Enumerate the things that he do?

3. What does he need to possess to

be efficient in his job?
The Functions,
Roles and
Skills of a
Manager
Lesson Objectives
Explain the functions, roles and skills of
a manager. (ABM_AOM 11-Ia-b-3)

Distinguish the different functions,

roles and skills of a manager.

Respect and appreciate the importance of

the different functions, roles and skills of
the manager
 Words to Remember!
Manager
Is a person who fulfills the fundamamental managerial functions such
as planning, organizing, staffing, directing and controlling.

Figurehead
is the head or chief of an organization or entity a person with
authority
 Words to Remember!
Liason
is a person who helps organizations or group to work together and
provide information to each other.

Entrepreneur
is a person who is innovative, generates new ideas, solves
problem and a risk-taker.
 Words to Remember!
Resource Allocator
is a person who allocates funds, personnel and other resources in the
organization who are in great need.
A manager does not just sit in one
corner and let his employees perform
the entire task. He does not just watch
his employees fail but rather help
them out. He puts on his many hats, at
times a consultant, negotiator, liason
officer, an analyst and even an
entreprenuer.
Manager is described as a person who
fulfills the fundamental managerial
functions such a planning, organizing,
manning, directing and controlling.
(Business Encyclopedia, 1995)
 Top Management
Executive Managers
Functions of
Managers
Middle Management Based on the position
of managers in the
Department Managers organization’s
structure.

First-Line Management
Supervisory Managers
 Top Management
Executive Managers

Managers occupy the highest position

in the organization. they are
responsible in strategic, planning and
decision-making.
Example: CEO, President
 Top Management
Executive Managers

Their Functions:
Formulate policies and lay down the
general and long term of foals of the
organization which focus on its
sustainability, development and over-all
efficiency and effectiveness.
devise sound strategies that will support
the realization of the set goals and
aligning competent managers to
successfully carry them out.
 Top Management
Executive Managers

Their Functions:
appoints executives for middle-level
management.
controls and coordinates all the
activities of the organization.
handles inter-relationship with the
external environment
provides guidance and direction to the
whole organization
 Middle Management
Department Managers

They are managers of departments,

division heads and other functional
departments. They are responsible in
the operation and tactical planning,
then pass them to the first-line
management for implementation.

Ex. General Manager, Regional

Manager, Branch Manager, District
Manager, Plant Manager
 Middle Management
Department Managers

Their Functions:
Serves as communicators between top
and lower levels as they transfer
information, reports, and various data of
the company to the top-level managers
in charge with the employment and
training of the lower levels.
interpret and carry out on the plans of
the organization in accordance with the
policies and directions of the top-level
management.
 Middle Management
Department Managers

Their Functions:
supervise and monitors the
performance of the lower-level
managers.
Develop creativity to provide sound
ideas about operational and problem-
solving skills to their subordinates.
 First-Line
Management
Supervisory Managers

This includes supervisors of

production division, responsible for
the implementation of decisions and
who have direct control of tasks
realization’s process.

Example: Supervisors, Foreman, Store

or Office Managers and Team Leaders
 First-Line
Management
Supervisory Managers

Their Functions:
Assign tasks and jobs to other subordinates.
Supervise the day-to-day activities of the
organization
Directly responsible for the quality and
quantity of worker’s production
serves as a bridge between management and
non- management employee
Maintain discipline in the organization.
Supervise, guides and motivates
subordinates make necessary decisions on
their levels.
MANAGER’S
Role
 Manager’s role
According to Henry Mintzberg,
a professor at McGill
University and who conducted
research on what real
managers do. He classified the
managerial roles in three
categories: interpersonal,
informational and decisional.
 Interpersonal Role
It pertains to the role that has something
to do with building a good relationship
with others and related to human skills.
Some of the interpersonal roles of a
manager are:
a. Figure head
b. Leader
c. Liason
 Interpersonal Role

a. Figure head
he stands as a source of inspiration
and a symbol of legal authority to his
employees and perform a social,
ceremonial duties.
Example: signing documents and
receiving visitors
 Interpersonal Role

b. Leader
Provides leadership for the team, for
the department or perhaps for the
entire organization
He hires, train and motivates his
personnel and he also communicates
performance goals and evaluates the
performance of the employees.
 Interpersonal Role

c. Liason
The manager interacts and
communicates with internal and
external members of the organization
and this networking activity is critical
in realizing the organization goals
especially concerning with the
customers.
 Informational Role

This role involves generating and sharing

of important information to successfully
attain the company’s objectives. Some of
the informational roles are as follows:
a. Monitor
b. Dessiminator
c. Spokesperson
 Informational Role
a. Monitor
He takes the role of the receiver and
collector of useful information that
can be obtained through meetings,
conversations and documentations to
keep abreast of the current and
industry standards as well as the
changes occurring in both internal and
external business.
 Informational Role
b. Disseminator
Takes and distributes information to
appropriate individuals or a
subordinates regularly.
 Informational Role
c. Spokesperson
transmits information about the
organization to outside parties or
individuals.
 Decisional Role
This role entails processing and using
the information to make decisions in
order for the managers to get things
done. Some of the decisional roles are
the following:
a. Entrepreneur
b. Mediator
c. Resource Allocator
d. Negotiator
 Decisional Role

a. Entrepreneur
The one who design and initiate
change within the organization and
usually involves improvement that will
contribute in the achievement of
future goals.
 Decisional Role

b. Mediator
Handles and resolves conflicts among
employees, difficult problems and non
routine situation like strikes.
 Decisional Role

c. Resource Allocator
the manager decides on how to
allocation resources and with whom to
work closely to attain desire outcome.
 Decisional Role
d. Negotiator
this role is where the manager
represents a team or departments
when negotiating an issue with the
suppliers, individual employees,
unions, customers, the government
and outside parties. Managers usually
negotiates on budgeting and
purchasing.
Managerial Skills
Managerial Skills
 Managerial Skills
Most common with Top-level
managers.

Conceptual Ability of the managers to think of

Skills possible solutions to complex problems.

Through the ability to see “the bigger picture”, allows to recognize

significant elements in the situation and to understand its relationship
among the elements.
 Managerial Skills
Common with all level opf
managaers

Human Skills Enable managers in all level to relate well

with people.

Communicating, leading, inspiring and motivating will be easy with

help pf human skiills especially in dealing with people both internal
and external environment of organization.
 Managerial Skills
Most common with Frontline or
Lower-Level managers.

Technical Is the knowledge and proficiency in

activities that involves methods,
Skills processes and procedures.

Lower-level managers finds these skills very important because they

are the one who manage the non managemant workers who usually
use varied techniques and tools to be able to produce quality
products and services.