Avature’s Response

to [The company]'s RFP

Solutions
Contents

[AVATURE FEATURES]................................................................................................ 4

CUSTOMIZATION................................................................................................................................ 5
LOCALIZATION................................................................................................................................... 5
AUTOMATION.................................................................................................................................... 6
STREAMLINED JOB CREATION, POSTING AND APPROVAL.............................................................................7
CANDIDATE SOURCING & SEARCHING.................................................................................................... 8
TALENT POOLING & CANDIDATE MANAGEMENT........................................................................................ 9

AVATURE AI............................................................................................................. 10

AI Features.............................................................................................................................. 10
Avature Chatbot...................................................................................................................... 12
Copilot..................................................................................................................................... 13
CANDIDATE ENGAGEMENT TOOLS....................................................................................................... 14
INTERVIEWING................................................................................................................................. 16
DIVERSITY & INCLUSION.................................................................................................................... 16
USER EXPERIENCE........................................................................................................................... 18
SYSTEM UPDATES............................................................................................................................ 19
COMPLIANCE................................................................................................................................... 20
CONTENT MANAGEMENT CAPABILITIES................................................................................................. 22
Portal Content Editor............................................................................................................... 22
Landing Page Builder............................................................................................................... 23
Theme Builder for Landing Pages............................................................................................24
Theme Builder for Email Templates......................................................................................... 25
REPORTING..................................................................................................................................... 26
Foundational reporting set and custom reports.......................................................................26
Custom Reports....................................................................................................................... 26
Report Builder......................................................................................................................... 26
Role-based dashboards........................................................................................................... 27
AVATURE INTEGRATION CAPABILITIES................................................................................................... 28

[AVATURE SERVICES]............................................................................................... 30

UNMATCHED EXPERIENCE AND EXPERTISE............................................................................................. 31

A long-term partnership.......................................................................................................... 31
A continuously enhanced platform.......................................................................................... 31
Powerful infrastructure............................................................................................................ 32
IMPLEMENTATION SERVICES............................................................................................................... 32
Our methodology..................................................................................................................... 32
Timing, Staging Environment and Approach............................................................................32

2
 Environment Starting Point...................................................................................................... 33
THE AVATURE – [CLIENTNAME] PROJECT TEAM.....................................................................................33
IMPLEMENTATION STAGES.................................................................................................................. 35
THE CUSTOMER SUPPORT JOURNEY..................................................................................................... 37
ACCOUNT MANAGEMENT................................................................................................................... 38
Quarterly Business Reviews.................................................................................................... 39
AVATURE TRAINING PROGRAMS.......................................................................................................... 40
Standard Training Resources................................................................................................... 40
Custom Training Resources..................................................................................................... 40
THE AVATURE COMMUNITY................................................................................................................ 42
The Avature Resource Center.................................................................................................. 43
Solution-specific Webinars, Release Updates and Thought Leadership...................................43
The Avature Conference and Meet-ups....................................................................................44
RISK MANAGEMENT.......................................................................................................................... 45

3
[AVATURE FEATURES]

4
Customization
At Avature, we do not mandate a one-size-fits-all model. We differentiate
ourselves with a continuously evolving and highly configurable platform designed
to provide a consumer web experience for end-users and a fit-for-purpose high-
powered processing engine for large-scale rules-based data processing.
The configuration of your platform (e.g., data model, workflows, forms, email
templates, job templates, portals, branding, reports, dashboards, etc.) is defined
with your team during implementation and can be extended after Go-Live as your
use of Avature evolves and requirements change over time. In addition to
training, your system admins are provided with extensive management and
configuration permissions to manage platform changes directly from the UI,
without Avature intervention.

Localization
Avature specializes in supporting global companies in delivering their recruiting
strategies globally and regionally. Many of our customers leverage Avature in
dozens of geographies (e.g., L'Oréal uses Avature globally to recruit in 60
markets), and we support recruiting programs in over 130 markets worldwide.
Our customers can choose to define one single global business process, or region

5
or country-specific processes with a unique candidate database or a segmented
one for each region.
The platform can be designed to meet the specific requirements of each region,
and we can deliver different content (e.g., landing pages, microsites,
communications, etc.) for a tailored candidate experience regardless of the
region.
Users can set the language and time zone of their preference, and the system can
automatically set the time zone based on the browser's settings.
All external-facing assets like career sites, portals, landing pages, emails, meeting
invites, offers, etc. can be presented in any language required. Each user can set
its own localization.
We offer configuration to accommodate local differences in currency, the first day
of the week and the use of points and commas for numerical fields, address
format, among others items. Avature has advanced language parsing capabilities,
with automatic parsing and pre-population of information as part of the
registration and apply process when candidates upload their resume. Avature
supports i18n such that all customer content, including custom fields, values,
workflow steps, statuses, etc. specific to your organization can be included in the
language skin, even for double byte languages, so that your users see consistent
content in their preferred language.

Automation
Avature enables the automation
of multiple processes which help
organize, simplify activities and
save time for all parties involved
in your process. We provide the
capability to automate a wide
range of activities, such as
notifications, updating statuses,
sending emails, posting jobs and
much more. Avature’s flexibility
means your workflows are
configured based on your
requirements so that they
accurately reflect your business processes.
For each process, [ClientName] can opt for one "master" workflow with variations
per job category, career track, location or other criteria. Alternatively, you can
have different workflows in place where processes require considerable variation.
Workflows can set conditions to trigger actions based on information previously

6
provided without user intervention. At each step, conditions can be automatically
filled or require manual intervention based on your needs.

Streamlined Job Creation,

Posting and Approval
Avature can streamline and centralize [ClientName]’s job management process,
from the creation of a requisition to the extension of a final offer to the candidate.
 Job templates. With Avature, managers create job requisitions either by
completing a new job requisition form or by using a job template with pre-
populated job information.
 Job posting module. With Avature, job requisitions can be manually or
automatically posted to external and internal career sites, job boards,
distributors and on social media networks. Your data model and workflows can
be configured to post jobs to the right site at the right time (e.g., first
internally and then externally). The system automatically creates the job post
using information stored in the job record (e.g., job description, closing date,
requirements, pictures, links, etc.).
 Tailored approval processes. Avature supports flexible, smart and
transparent approval processes for requisitions and job offers. Approvals can
be set as sequential or in parallel, and approvers can be automatically
assigned. The number of approvers and the structure of the approval process
can vary based on the job and/or the candidate information contained within
the system. An approval can be carried out on the UI, via email, a dedicated
portal, or mobile apps.
 Automated offers. In Avature, job offers are PDF or HTML files automatically
created through job offer templates with variables filled in with information
from the candidate’s profile and the job requisition. Offer letters can be
branded according to brand guidelines and/or legal requirements, and the
language for each offer letter can be changed based on the candidate
language and/or on the job location as preferred.

Candidate Sourcing
& Searching
Your team needs advanced search tools
to make it easy to find candidates
anywhere, from your database, to agency

7
vendors and the web. The Avature platform can provide users with a variety of
native sourcing and search tools that respond to different needs and preferences.
 Search tool powered by semantic search. Avature provides customers
with an advanced, AI-driven search tool powered by semantic search that
enables users to find candidates. After users carry out a first search using
keywords (highlighted by the tool in the results list) and Boolean operators,
the platform uses a proprietary algorithm to automatically suggest related job
titles and skills as users type in. Advanced filters can also be applied on the fly
to further segment results.
 WebSources. A federated search algorithm that can search for talent across
dozens of job boards, databases and the open web, and then automatically
import search results to highly segmented talent pools. Searches can be saved
and run at the frequency stated by your team.
 Drag-and-drop. Users can easily drag-and-drop individual resumes into the
UI for the automated creation or update of candidates.
 Mapped spreadsheets. Avature offers Import Data, a wizard-based tool that
can enable your team to easily import candidates in batch using mapped
spreadsheets.
 Dropbox. Resumes can be sent to an Avature
address to create candidates in the system, link
them to projects and attach documents to
existing records. Email communications with
candidates can also be imported to Avature this
way.
 Candidate Import Extension. A browser-based
button which enables users to import candidate
information by parsing information directly from
any website, including employment focused
social networks.
 Mass Resume Importer. This feature saves
recruiters valuable time by allowing them to
import multiple resumes from a single file (e.g.,
resume books from universities) and have person records created or updated
from the information parsed from the file, without requiring help from Avature.

8
Talent Pooling &
Candidate Management
Avature centralizes different tools that cater to the needs of different users,
enabling your team to review, evaluate and pre-select the high potential
candidates your organization needs in no time.
List Manager and Quick Review. Your team can review and manage talent
from a single screen with our List Manager:
1. Enable your team to create, manage and automatically replenish candidate
segments
(talent pools).
2. Lists display any candidate information needed to make decisions, including
forms and attachments.
3. The tool enables users to group and sort information as needed for a better
candidate review, and users can filter the search using Boolean operators,
keywords (highlighted in the list) and advanced filters.
4. Quick Review is a special candidate view mode that enables users to see a
customer-defined, branded summary of a candidate profile, including
elements such as scores, previous feedback, assessment results, skills, etc.
Your team can quickly flick through these profiles and capture their decision
in one click.
5. Actions in batch include engaging candidates in campaigns, sending
communications, linking candidates to a pipeline or requisition (including the
specific step in the process), sending invitations to coordinate an interview,
inviting candidates to complete an assessment, updating information in
records, tagging or untagging records, updating workflow steps, creating a
one-page branded summary of candidates to send to external users, and
more.
Candidate lists per stage in pipelines and job records. Pipeline and job
records provide users with the option to review candidates without the need to
open their profiles individually. Each record lists candidates per stage in the
process, and information is actionable, which means users can go from the record
to profiles if needed.

9
Avature AI

Organi Cross- Configurab Unbiase

c platform le d
Avature’s robust, platform-native AI is supported by a decade of experience with
multilingual text processing, semantics, and machine learning. Avature AI
empowers customers to deliver enhanced user experiences, save time, increase
efficiency and minimize the risk of bias with machine-learning enabled automation
that is organically built and platform-specific.
Our approach to AI development is guided by the Artificial Intelligence Risk
Management Framework (AI RMF 1.0) as outlined in NIST AI 100-1 and we
prioritize staying up to date with evolving AI regulations.
This makes Avature AI an intelligent choice for enterprise organizations looking to
deploy this technology at scale and improve the efficiency of multiple talent
processes.

AI Features
Skills Framework
At Avature, our skills program has been on an ever-expanding journey since 2021.
Over the course of our years, we've successfully introduced numerous advanced
features, such as parsing capabilities, semantic search functionalities, and AI-
driven matching. Our commitment to enhancing skills within the platform has not
only evolved but also delivered a robust range of capabilities empowering our
users.
The base of everything we do is our in-house skills ontology. We built our ontology
in-house and constantly expand it based on our customers' requests to better
accommodate their evolving needs. Since many of our customers run talent
operations in several locations, it is currently supported in English, German,
French, Italian, Spanish, Japanese, Portuguese, Chinese and Dutch and many
more.

Skills Gap Analysis

Avature provides employees with a transparent analysis of the skills they already
have versus the skills required for jobs and roles. Additionally, employees can see

10
a matching score between their profiles and the jobs and roles they are interested
in, indicating how well they match each opportunity.

Skills Suggestions
Skill suggestions will simplify the skills completion process for both candidates
and employees by assisting them in creating a robust skills profile. Avature’s
Artificial Intelligence will analyze the skill profiles of candidates and employees
and recommend additional related skills automatically.

Skills Proficiency
Employees and candidates can rate the proficiency of all their skills using an
intuitive interface. This information can then be used to provide them with more
accurate opportunity recommendations according to their skill proficiency.
Semantic Search
Advanced Search with Semantic Suggestions
Driven by deep learning, our semantic engine understands user intent and
intelligently expands search queries via relevant industry-specific terminology.
Users can add or remove suggested job titles and skills with one click.
Beyond turning search novices into experts, semantic search corrects spelling
errors, allows users to search by commonly described regions, like “Bay Area,”
and compensates for lack of fluency in a language.

WebSources with Semantic Search

WebSources empowers users to harvest candidates from dozens of job boards
and the open web. By introducing Semantic Search to WebSources, Avature aims
to drastically improve the searching experience.
Users can find hidden talent faster than ever before by leveraging a proprietary
similarity algorithm that automatically expands the search criteria with synonyms
and industry abbreviations.
Semantic Matching
Currently, we are using job title and skills as the main attributes for the matching
process. We offer our matching features in 9 languages and continue to add new
ones.
As we value transparency and want to give the user full control of how
recommendations are made, users with permission are able to change the weight
of the matching attributes.
Finally, we want the matching score to be explainable: users can understand
exactly how the score was calculated and how much weight the individual
matching criteria had.

11
Job Recommendations on the Career Marketplace
This feature provides AI-powered job recommendations on portals, such as an
external career marketplace or an internal talent marketplace. Candidates (or
employees) can receive personalized job recommendations based on their
resume/CV or profile information if logged in.

Job Recommendations in Core Application

This feature suggests "recommended jobs" directly on person records, based on
that person's job title and skills. Each of these recommended jobs will be
displayed in a ranked list showing the matching score.

Job-To-Job Matching
This enhancement enables users to find jobs similar to the one they are currently
working on. With this enhancement, users can leverage similar recruiting
scenarios and use that historical data to make more informed decisions.
Candidate Recommendations
This feature suggests leads directly from job records based on the specific
requirements of the position. The suggested leads are ranked and sorted
according to how closely their profile matches these requirements. Recruiters are
thus able to save time when starting to source for a position, and they can also
save and refine these searches for future use.
Recommendations are calculated with our matching algorithm. [ClientName] can
add hard filters (e.g., show only candidates that have been updated in the last X
months, show candidates that were not rejected in the past, etc.) and dynamic
filters based on the job (e.g., located in the US, 3 or more years for experience,
etc.)

Candidate Ranking
This feature is designed to automatically rank all candidates that have applied to
a certain job based on how close their profile matches its requirements.
Recruiters can save a lot of time when screening applicants for a given position,
as they can see and review the most suitable candidates first. And because our
scoring and matching algorithms are built in-house, they are fully explainable and
can be optimized to match your unique recruiting needs. [ClientName] can set up
different weights for each attribute (i.e., Job Title: 60% and Skills: 40%).

Person-To-Person Matching
Starting from a candidate record, the algorithm will look for other people who
share similar skills and work experience in the talent database. With this
enhancement, users will be able to efficiently discover new qualified leads and
speed up the sourcing process.

12
Avature Chatbot
Built on a conversational AI model, Avature Chatbot understands and responds to
career marketplace visitors in a human-like manner. It provides answers to
frequently asked questions immediately and also offers intelligent job
recommendations in multiple languages.

Copilot
Avature will offer, before the end of 2024, a Copilot aimed at helping recruiters
with several tasks.

13
Candidate Engagement Tools
With Avature, [ClientName] can reposition your employer brand so that it
becomes the vehicle to effectively attract, retain and hire the talent that will
support your vision. Your team can connect with top talent at all touchpoints, in
as many languages as required and following local rules of engagement. Your
team can leverage:
 Branded landing pages. With
Avature you can optimize your
employer brand through highly
configurable and mobile optimized
landing pages that let you manage
content for your various recruiting
initiatives. They can even leverage
our Landing Page Builder to
create these on their own, without
the help of Avature, and our Theme
Builder, an in-system module that
gives you full control over the
content and branding of your
landing pages.
 Personalized microsites. These
modern, branded portals display
content concisely based on the
interest, career, location, etc., and
keep candidates enticed to
complete a clear call of action such as ‘register now’ or ‘apply now’.
 Social media campaigns. [ClientName] can direct traffic to your landing
pages and microsites via targeted social media campaigns, encouraging
candidates and employees to share content with their preferred social
networks. Campaigns can be automatically or manually posted to sites such as
LinkedIn, and social share widgets can be integrated as well.
 Nurturing workflows and drip campaigns. Your team can send
personalized communications through automated workflows to provide
candidates with content about your company culture, news, a list of hot jobs
on a monthly basis, etc. They can keep leads engaged until an opportunity
that suits their interest opens up.
 Scheduled communications. Your team can set up scheduled email and
SMS communications through our native tool. They can build criteria for an
audience, choose the right template (branding included) and the frequency of
the communication.

14
 Email and SMS templates. Users have access to a library of fully branded
and customizable email and SMS templates, which can be either manually
sent by recruiters or triggered automatically via workflows.
 Measure campaign success. For example, we support A/B testing of
campaigns by means of a variety of reports, including click-through rates,
open rates, source attribution and other campaign stats so that users can
identify which campaign is more effective.

15
Interviewing
Avature’s interview scheduling capabilities
include online calendars that integrate with
your workflow, such as time blocking, first-
come-first-serve, and other advanced
features for high-volume schedule
management.
 Different types of interviews.
[ClientName] can configure personalized
and automated interviewing processes,
including whole-day interviews, high-
volume schedules, consecutive events,
individual/group interviews, remote/on-
site, etc.
 Availability management. User’s
availability can be visible in Avature
through an integration with Microsoft’s
Exchange Web Server (e.g., Outlook),
Office 365 and Google.
 Self-scheduling and re-scheduling.
Candidates can self-schedule and
reschedule interviews through a branded time-slot portal. Managers can
request an interview via the hiring manager portal, easily reject interview
invitations and contact the recruiter to re-schedule the event.
 Automated notifications and reminders. The system sends automated
notifications to interview participants with information about the event (e.g.,
address, time, room, name of interviewer/interviewee).
 Automated scheduling: Avature Autoscheduler can help coordinate
interviews between multiple stakeholders.
 Room availability. Event coordinators can manage room availability for
interviews and label breaks between events.

Diversity & Inclusion

Avature’s commitment and ongoing evolution in D&I capabilities speak to our
close work with our customers in this area; organizations who take diversity
seriously and require their recruiting solutions to be up to, and ahead, of the
challenge. We can provide [ClientName] with a variety of features which can be
tailored to meet your objectives now and as these change:

16
 Create customized, branded diversity landing pages and microsites.
[ClientName] can highlight your D&I efforts, mission statement and initiatives
with content that resonates with your candidates, including quotes from senior
executives, videos, infographics, stats, case studies and more. Candidates
registering their interest through landing pages are automatically added and
engaged in your existing talent pools.
 Proactively source, segment and engage diverse talent. Avature’s
highly focused sourcing tools allow you to attract and develop diverse talent
pools, with advanced database searches to identify existing diverse talent in
your database. Workflows can trigger highly personalized engagement
campaigns with rich, branded content that resonates with specific audiences.
[ClientName] can also call up instant lists that show any under-represented
part of your programs or organization, or sharable shortlists of prospects
whose profiles meet target criteria.
 Anonymize candidate views for reduced bias. [ClientName] can restrict
the visibility of data both on the platform and stakeholder portals while
highlighting the most relevant information for a position (e.g., scores,
interests, language and more).
 Integrate with third-party assessments for reduced bias. Our ability to
work with automated screening and assessment tools guarantees little or no
human evaluation, reducing bias.
 Leverage a Diversity
Dashboard. Avature’s dashboard
can include real-time reports such
as the following:
o Employee Ethnicity Distribution:
percentage of each ethnic group
in your company.
o Male/Female Annual Salary:
gender distribution at each pay
scale.
o Diversity by Department:
distribution of women, men, and
underrepresented
minorities by department.
o Employee Age Distribution:
percentage of employees in each age group.
 Learn and grow from comprehensive analytics. An end-to-end platform
means that [ClientName] can have the ability to iterate and adjust your
process based on insight, successes, revised objectives and changing D&I
strategies. Avature custom reporting allows you to run real-time metrics
17
 (hiring, attrition, job level/position/type per minority group), as well as
reporting on your targeted recruitment marketing initiatives.
 Provide your users with a Diversity Training Portal. [ClientName] can
create tailored portals for your stakeholders to view their key tasks, track their
progress and follow-up on important day-to-day actions. Diversity can be
combined with other trainings for recruiters, interviewers and employees who
review or interact with candidates. Avature configuration is flexible by design
such that it can be adjusted when needed in order to respond to a changing
regulatory environment and a creative approach to diversity.

User Experience
Avature's intuitive UI, flexible processes and smart automation set us apart. The
platform is visually attractive, modern, and user friendly for both users and
candidates.
For platform users, we offer easy navigation, parallax scrolling, pinnable sidebar
items, drill-down in the same screen, actionable dashboards and easy-to-manage
list/segmentation tools. Our UI can be easily personalized to centralize and display
information, features and reports relevant to specific users/user groups. We also
have role-based access, which ensures that users are working with the
information/processes relevant to their purposes.
For candidates, we deliver a modern, mobile-optimized and responsive online
experience to boost engagement and maximize conversion, providing a smooth
journey and capturing/delivering the right information at every step.
Avature's core app is device-agnostic and partially mobile responsive, and can be
accessed via any modern web browser for both desktop and mobile. Your users
can access from any device (tablet, mobile, etc.) and leverage the same
functionality as on the desktop version.
Portals are mobile-optimized, and career sites, landing pages and microsites
incorporate responsive design so that elements such as text, media, site layout
and menus adjust dynamically to offer the best user experience in all screen

sizes.

18
System Updates
Avature has a high-frequency, low-risk software release
cycle. Our customers always run the latest version of the
software, which is automatically updated every two weeks
by Avature’s specialists. Each software update adds new
features, feature enhancements and bug-fixes to the
system, and there is no impact to our customers’
personalized software configurations.
In order to analyze and decide what to build next in Avature, we rely not only on a
senior team of talent acquisition professionals, but we also partner with
customers and customer-oriented teams to anticipate trends and solve current
pain points. Our Product Marketing team continually carries out in-depth research
to decide our roadmap as well as holds meetings with HR market leaders who
inform about the needs in the industry and present their view on future trends.
Our team also analyzes the benefits of new solutions and functionalities within the
marketplace. Finally, we work closely with our Customer Advisory Council, a select
group of customers that help steer our product and strategy vision and provide
sound feedback on our roadmap.

19
Compliance
Avature, in its capacity as data processor/entrusted party, complies with
applicable laws, regulations and industry standard requirements regarding
protection of personal data in all countries where we operate. This includes PIPL,
GDPR and any other regulatory environment. However, we have found that each
customer’s interpretation is different, particularly when applied to Talent
Acquisition. The flexibility and adaptability of Avature ATS ensures businesses are
up to date with applicable compliance requirements, and easily adjust to the
unique and variable regulations of different states or countries. [ClientName] can
define a global compliance program with complete audit trails, including global
data privacy, OFCCP, EEO, and affirmative action reporting. Avature would need
to be provided with requirements from your Legal team so that your platform can
be configured in keeping with such requirements.
Our solutions offer different features to help you achieve compliance.
 Customizable opt-in/out or double opt-in
workflows that automate the consent
process and regularly re-evaluate candidate
consent.
 Landing pages to
support opt-in/opt-out
and Data Privacy
agreements
 Unsubscribe links in
emails.
 Consent forms to
manage and keep track
of individuals’ consent
with timestamps.
 Automated purging of records.
 Full audit journal to trace interactions with
candidates, including consents, updates,
and changes.
 Data export reports to provide candidates with copies of their data.
 Encryption that keeps confidential data accessible and editable on a need-to-
know basis.
 Configurable security settings for your users in accordance with your security
needs.

20
 For China (PIPL) specifically, Avature can create a copy/clone of an instance,
replicate integrations, and provision a China hosted instance of Avature to
comply with this regulation.
PIPL: For more information, we invite you to read the following document.
GDPR: For more information, we invite you to read the following document.
CCPA: For more information, we invite you to read the following document.
OFCCP: For more information, we invite you to read the following document.

21
Content Management Capabilities
Through our intuitive, no-code CMS toolbox, your team can create, manage and
edit the content and design of landing pages, emails and portals, empowering you
to bring high-touch talent experiences to life autonomously and quickly.

Portal Content Editor

This one-stop shop tool lets users
make content changes to Avature
portals via a centralized UI that
enables rapid deployment, agility and
easy maintenance.
The Portal Content Editor acts as
an enabler: users can make the
changes they need on their own
foundational and custom portals
(career marketplace, hiring manager
portals, onboarding portals, and so
on) created by the Avature team — no coding or
technical skills required. Users can make quick and
easy text changes, and replace images in different
modules, so they flexibly adapt to the brand message
being conveyed at any given moment. URLs can also
be updated depending on your needs. Through this
feature, users do not have to rely on Avature teams
when small changes are required.
Users can access and manage each page from a single
place, which improves their experience. The portal
pages list displays every page in alphabetical order
and includes everything the user needs to oversee and
carry out the editing process, such as two different editing modes (Key Edition
and Visual Editing), details of who last made edits and when they occurred, the
portal information dashlet, and the option to publish or discard all changes.
Additionally, the tool allows you to make changes in all the languages the portal
supports, ensuring you can continue delivering a consistent yet localized
experience across stakeholders and touchpoints.
For more information, please refer to this document.

22
Landing Page Builder
The Landing Page Builder let users
create sign-up pages and record update
portals.
Sign-up pages are one-page portals that
users can create and customize
themselves. The people who visit your
sign-up pages can create and update
their personal information in Avature. For
example, users can use sign-up pages to
let candidates sign up for your company’s
talent community, target specific people
for a folder they want to fill, and sign
candidates up for an event by designing a
portal with a specific theme and
multimedia tailored to the occasion. Users
can further customize sign-up pages to
include many other types of fields. And
once created, they can build links that
they send through email or portal access
requests, among others, to invite people
to access the sign-up page.
Some sections are:
 Internal title (which will not be visible to the portal
user)
 Enable or disable the portal
 The language controls the language Avature uses for any warning or error
messages
 Theme: controls the appearance of your portal
 URL: path for your portal (e.g.,
https://yourorganization.avature.net/conferencesignup)
 Content: Text and other elements in your portals, such as title, description,
fields that visitors will interact with, and thank-you message
 Media: header image, and/or a video (paste a URL from YouTube or Vimeo, or
include the full embed code snippet)
 Source or a tag that will be added to any person record created through this
sign-up page
 Link the records to a folder and define what user role Avature will use when
creating these records.
23
24
Theme Builder for Landing Pages
This feature allows users to build and
manage branding themes for all the pages
they create using their Landing Page
Builder. This new, highly visual, self-
service editor gives users more flexibility
and control over the look and feel of their
landing pages without a need for coding
skills.
This tool can help [ClientName] create
multiple branding skins and deliver
targeted content, taking their recruitment
initiatives to the next level. Users can
assign different themes to different
landing pages, giving you full control of
the branding and style guidelines for a
range of different audiences.
Users can create new themes from
scratch, use one of the templates available, or enhance a theme they have
previously produced.
Our visual editor is an intuitive and easy-to-use self-service tool that allows users
to make all their changes from a centralized interface. Users can enrich their
landing page with multimedia content in a broad range of formats such as text,
pictures, videos and links to create consistency and align their themes to the look
and feel of their employer brand. Themes can be created, edited and previewed
for desktop, tablet and mobile versions.
For more information, please refer to this document.

25
Theme Builder for Email Templates
Like its counterpart for landing pages, the Theme Builder for Email Templates
offers users an intuitive drag-and-drop editor to quickly create and customize
email branding themes on their own. This feature gives recruiters full creative
control over their employer brand within their email templates., to ensure visual
consistency between your email campaigns and other touchpoints, such as
landing pages.
Like the Theme Builder for Landing Pages, this feature enables you to preview and
save email themes so approved designs can be used across your team.

26
Reporting
Since all of our solutions are integrated in a single platform, Avature can provide
[ClientName] with full visibility into your process. You can generate foundational
and custom reports on any information stored in the system. All Avature reporting
is live.

Foundational reporting set and custom reports

Each solution of Avature comes with a set of pre-built, foundational reports.
Additionally, customers can leverage the platform's List Manager, our
segmentation feature, to generate ad-hoc list reports with information about
candidates and jobs. Lists are fully interactive so users can take action directly
(invite candidates to apply, move them across the workflow, etc.) and share them
with other users of the system and external stakeholders.
Your reports can be created as tables (simple and grouped), funnels, pie charts
(including donut version), bubble charts, map charts, line charts, areas, gauge
indicators, text indicators, pie indicators (with %), and messaged indicators.)

Custom Reports
Avature has a Reporting Services team that can build reports for customers at our
standard hourly rate.

Report Builder
In addition to custom reports our specialists can create, Avature offers a Report
Builder as an add-on module for customers who want to develop reports
themselves using the UI. Custom reports created with the Builder can filter by and
display any data element available in the database, including simple and complex
calculations for advanced analytics. Avature would provide admin users with
specific training on how to best leverage the capabilities of the builder.

27
Role-based dashboards
Reports can be combined to build role-
based dashboards. Admins can create
and edit dashboards from the dashboard
editor: they can choose from 19 dashboard
layouts, and dashboards can have up to 9
dashlets. Visualizations include Bar Chart,
Plotted Line Graph, Simple Table, Grouped
Table, Funnel, Pie Chart, Donut Chart,
Gauge Chart, Area Chart and Heat Map.
You can also add indicators that display
data as a single number to represent
anything on a person, job, or company list.
Dashboards can be configured and stored
in a library, and they can be displayed on the users Home page or their
Dashboard pages.

28
Avature Integration Capabilities
Avature has a comprehensive integrations toolkit which
enables our customers to integrate with a broad range of third-
party systems including HRIS, ATS, assessments and
background checking, resume database search, text
messaging, and proprietary systems, among others.
Avature integration capabilities include:
 Off-the-shelf integrations: Customers can choose from Avature's growing
marketplace of 200+ off-the-shelf pre-built integrations that are maintained by
Avature and require no development. These include leading job boards,
background checking systems, assessment systems, and communication
systems. Off-the-shelf integrations are continuously monitored and maintained
by Avature.
 Self-service tools so customers can build, test, monitor and manage your
own integrations. We have a robust feature set that supports the development
of your own integrations directly into your Avature instance. These features
are enabled for privileged users through permissions.
o Avature APIs: Avature provides several APIs designed to cover every use
case from bulk import to user management, including:
o Core API (read and write person, pipelines, requisition records, etc.)
o Events API (get real-time data about the events that occur in your Avature
environment)
o Bulk Import API (import massive amounts of data into your Avature
instance)
o User Management API (handle user creation, deletion and updates using
the SCIM protocol)
o Junction (roadmap): Junction allows customers to build end-to-end
integrations with any system, tool, or app they choose. Avature has been
using this sophisticated framework to build integrations on our customer's
behalf since 2019.
o Sherlock (roadmap): Sherlock is a service that captures Avature data
changes in the form of events and makes these events available to third-
party systems such as data warehouses or business intelligence tools.
Sherlock will offer 4 services:
- Event Rest API
- Event Stream
29
 - Data Lake
- Data Lakehouse
 Full-service integrations that are designed, developed, tested, monitored,
and maintained by our in-house dedicated teams (including analysts,
developers, and QA engineers). Avature builds integrations on behalf of our
customers. Under this approach, Avature leverages the following integration
tools:
o Junction: Avature Custom Integrations Framework, Junction, is a
sophisticated framework leveraged by in-house dedicated integration
specialists which allows them to quickly build batch or real-time templated
integration workflows on behalf of customers that are easy to maintain,
secure, centrally monitored and capable of high throughput. Avature
employs flow-based programming, which means that new integrations are
built by reusing hundreds of pre-existing components that encapsulate
specific processes (e.g., converting JSON into CSV) and can be reconnected
endlessly without changing them internally.
o Flat File over SFTP: Consists of a scheduled process executing following a
pre-defined frequency (configurable) to export and import information from
and into Avature. It supports CSV file format exchanged over an SFTP server
that can be hosted either by Avature or [Clientname].
o Reports as Web Services: This mechanism exposes https endpoints on the
customer environment, where HTTPS GET requests can be sent to obtain a
set of records with a specific criteria (e.g., published jobs or candidates who
have reached a final interview round in the hiring process). The response to
the request is sent in real-time and can be provided in different formats
(XML, JSON, CSV).

30
[AVATURE SERVICES]

31
Unmatched Experience and Expertise
Since 2008, Avature has successfully implemented over 1000 solutions, one-third
of which have been high complexity multinational implementations. We are
known for our track record in providing implementation services of the highest
caliber, based on our extensive technical knowledge and experience working with
company recruiting programs around the world.

A long-term partnership
Avature’s strategic support does not stop at Go-Live.
[ClientName] would have a dedicated Account Manager for your
global account, who would interact with your team to ensure
that your long-term business goals tied to the use of Avature
are fulfilled. In addition to regular check-ins, Account Managers
host regular Quarterly Business Reviews (QBR), i.e., strategy-
oriented meetings to review the results of past activity, assess
the platform health and gain alignment on new plans and
enhancements. Your Account Manager has a thorough understanding of your
solution configurations and closely tracks the progress of [ClientName]’s ongoing
projects. They assess whether any system changes or adjustments may be
beneficial and outline plans to achieve these. Last but not least, they carry out a
thorough evaluation of platform usage to spot any potential usability issues and
training needs.
Your Account Manager’s consultative support role is backed by Avature’s 24/7
global technical support teams which are based in three continents, and recently
reorganized under a contemporary “teaming” model which has proven to increase
customer configuration familiarity, improve first line diagnosis, and decrease
resolution times. Regional support representatives, and escalation paths are
provided to [ClientName] to enhance localized support and transparency.

A continuously enhanced platform

Avature has a history of long-term customer retention in large
part stemming from our commitment to continual product
improvement. We carve our own path forward, creating the
right conditions to think differently and providing our customers
with solutions that really work for them. We keep a steady eye
on the field, actively carrying out research and partnering with
market leaders, our Customer Advisory Council and customers
themselves to put trends into practice and optimize our solution suite. As a result,
we keep our platform fresh and loaded with new tools and technology through
software releases every two weeks, 100% customer-driven.

32
Powerful infrastructure
Ensuring availability, security and performance is a key focus
area, critical to the quality of our service. Avature’s enterprise
customers maintain databases ranging from 100 thousand to
over 38 million profiles and ancillary documents, with up to
96,000 users leveraging individual instances (including high
volume concurrent use in most cases). Some customers send
more than one million emails per month, while others source
over 30,000 candidates a day from job boards, social media platforms, directories,
and websites. Avature portals are some of the most in-demand websites in the
world, proven capable of handling over 500K applications per month. Our rigorous
commitment to customer demand and security requirements has informed the
development of our software architecture, hosting, monitoring and DevOps
processes, as well as the selection of our hardware and data center vendors.

Implementation Services
Avature has successfully implemented solutions for over 650
customers. We have developed a structured and scalable
methodology, using rigorous project management techniques,
in order to deliver on time and on budget. One key factor that
sets us apart during implementations is our relationship with
our customers. We move beyond the typical vendor-buyer
relationship, creating a deeply connected support system that
begins with careful and attentive planning, integrates a dynamic working style,
includes best practices and learning, and fosters an ongoing commitment to
training, development and continuous improvement.

Our methodology
Avature implementation focuses on configuration as opposed to actual software
development. Our approach includes elements of Waterfall Methodology, in that
we establish dependencies between modules and organize thorough review
phases. We also integrate Agile/Scrum methodology which enables us to
approach several modules in parallel and carry out independent configuration and
review for multiple modules. Furthermore, our iterative process enables us to
quickly configure for a particular use case, test that configuration, and then adjust
it.

Timing, Staging Environment and Approach

Our methodology is a proven framework that allows us to work closely with each
of our customers around a detailed project plan that can be tailored to their
unique needs.

33
Environment Starting Point
Depending on the final scoping, Avature currently offers different starting points
for implementation:
Pre-configured environments that we have built following industry best
practices to give customers an immediate working solution which can be adjusted
to fit given requirements
"Vanilla" environments upon which we can build a bespoke solution from
scratch.
Roll-out Approach
In general, all multinational implementations adopt a combination of both phased
approaches, each with its own challenges. The approach defined for your project
determines the number of resources which both Avature and [ClientName]’s
teams would need to allocate and could have an impact on the final pricing.
Avature would work with [ClientName]’s project team to define and agree on a
suitable approach to the implementation during the first stage of the project, so
that your solution suite is delivered on time and on budget.

ROLLOUT APPROACHES

PHASED BASED ON PHASED BASED

BIG-BANG REGION OR DIVISION ON SOLUTIONS

One single release to Phased deployment Phased deployment of

all regions or divisions based on a go-to- solutions (or combined
100 % scope market strategy plan. solutions) for all
delivered. regions or divisions.

The Avature – [ClientName] Project

Team
Collaboration between your team and ours, with clearly defined roles and
responsibilities, is essential to project success.
From Day One, Avature would work closely with [ClientName] to design and build
solutions that work for you:
 Understanding your needs and requirements and how Avature can be
configured to meet them
 Developing a detailed specification of your solutions so nothing is missed

34
 Challenging your thinking to help define and design the right processes with
best practices in mind so you achieve your results
 Carrying out detailed project planning with clear milestones and formal sign-
off processes
 Maintaining system adoption as a central tenet in planning and execution
The central figure in this two-way collaboration is your dedicated Avature
Implementation Consultant, who works hand-in-hand with your team to ensure
that Avature is configured to optimize your work processes and is always fine-
tuned to your own particular business requirements.
This involves:
 Platform configuration
 Design and configuration of workflows and processes
 Portal development
 Definition and creation of custom reports
 Data migration
 Integrations with third-party systems
We offer below a proposal for the wider project team, comprising members from
both Avature and [ClientName].

Avature - Dedicated project manager responsible for resource allocation,

Project maintaining timeline, milestone tracking and escalations.
Manager

Avature - Responsible for delivery of implementation project. This

Implementati includes requirements gathering, project scope, planning,
on solution design, leading configuration efforts, workshops and
Consultants meetings, UAT, and management of internal and external
stakeholders. Avature’s implementation consultants are
consistently praised for their dedication, knowledge, attention
to detail, readiness to help and their firm commitment to finish
projects on time and on budget.

Avature - Experienced specialists who lead an initial training program

Trainers during the first weeks of the project, hosting training to support
UAT, and develop custom training programs for roll-out.

Additional May include QA specialists, html/css developers, Database

Avature Analysts, integrations specialists, and so forth. Such resources
Resources would not interact directly with [ClientName] but would be
leveraged by Avature Implementation Consultants in order to
ensure smooth project delivery.
35
[ClientName] Responsible for sponsorship of the overall project for
- [ClientName]. Monitors overall progress and acts as a point of
Project escalation as required.
Sponsor

[ClientName] [ClientName]’s Project Lead is the liaison between the Avature

- PM/Consultant and your Implementation team. He or she is an
Project Lead experienced project manager with contextual/business case
knowledge of the overarching project, and is responsible for
organizing and making final decisions during implementation.

[ClientName] Functional SMEs provide requirements, validate use cases and

- Functional validate the final build. These typically include experts on
Subject Process, Reporting, Branding/Marketing and Security.
Matter
Experts
(SMEs)

[ClientName] Additional technical resources vary depending on configuration

- Additional and design needs. Examples of technical resources include IT
Technical infrastructure, systems and integrations.
Resources

Implementation Stages
Discovery Avature develops a project scope based on information
And provided by [ClientName] during the procurement process. We
Requirements Solution User Acceptance
Planning
Discovery & then conduct a kick-off workshop with [ClientName]Rollout & to
Gathering & Design & Testing (UAT)
establish the project objectives, introduce the project team,
Planning Adoption
15-20% outline our Configuration
andValidation implementation methodology. The Avature
Implementation Consultant finalizes the project’s scope and
create a draft project plan that outlines the different phases,
deliverables, and milestones.

Requiremen Through a series of workshops and meetings Avature forms a

ts clear understanding of [ClientName] processes, data needs,
Gathering and business cases. Avature can then define the project
& requirements, which are used to develop functional
Validation specifications to guide the configuration process. At this stage
we finalize the project plan, establish gateways, and identify
20-25% potential risks and mitigation plans.

Solution The Avature platform is designed and configured in a sandbox

Design & instance where the project team can build and review a model
36
Configurati based on the requirements. This includes the configuration of
on [ClientName]’s business rules, workflows, data model, business
groups, users, compliance requirements and all other selected
35-40% features pertaining to the product. Progress can be instantly
checked and validated by the entire team, ensuring both
transparency and agility where adjustments are needed.

User Avature works with [ClientName] to create a test plan to

Acceptance confirm that the configuration meets the requirements. Once
Testing [ClientName] performs User Acceptance Testing (UAT) and
(UAT) approves the sandbox configuration, the instance is migrated
to a production environment, legacy data is uploaded, and
20-25% training based on the solution design and service delivery
model is provided.

Rollout & Avature activates the production instance and the solution
Adoption goes live. As soon as the environment is productive,
[ClientName] has access to our Technical Support team, and an
10-15% Account Manager is also appointed in the following two weeks.

The Customer Support Journey

Avature provides you with full-lifecycle support, from the day you first meet us all
the way to future evolutions of your strategy in the years to come.

37
The following teams work hand-in-hand with you post go-live to ensure a smooth
adoption of your new platform and its continued success over the long term:

Account Account managers interact with customers to ensure that

Management long-term business goals tied to the use of Avature are
fulfilled. Your dedicated account manager handles all day-
to-day matters, providing news, advice and managing
customer requests for platform enhancements. They also
review KPIs and execute Quarterly Business Reviews.
Account managers also monitor system usage, perform
minor configuration changes, and scope and suggest
major configuration changes carried out by technical
teams.

Training The team delivers all standard and custom training

programs to customers. Avature users can access our
standard training program through an online Training
Campus as often as they need. Sessions are delivered
virtually and at no extra cost, and include instructor-led
programs and webinars. Additionally, we deliver custom
training programs focused on the customer’s specific use
case and configuration. These programs are delivered at
an extra cost. They can include: virtual training sessions,
onsite training, train-the-trainer plan, training guides, user
certification program, and interactive training.

Technical Analysts are in charge of monitoring the issue resolution

Support process and making sure that issues are solved within the
shortest possible time frame. We offer 24/7 technical
support. Tickets must be created using the Customer
Service Portal. Responses may be received through email
or phone.

Account Management
Avature’s Account Management Team is made up of tech-savvy, experienced
Avature specialists that work hand-in-hand with customers throughout their
Avature lifecycle, forging a long-term relationship and helping them to efficiently
achieve their recruitment objectives leveraging Avature solutions. Our multi-
functional Account Management team pairs technical knowledge and business
know-how to expedite customer requests.

38
Your account manager is your main point of contact for guidance and also ensures
that your Avature solution suite evolves at the same pace as our solutions in
general. The account manager works collaboratively with your admin users to
gain insight of your ultimate goals and provide strategic support tailored to your
changing needs and objectives.
The Account Management team:
 Understands [ClientName]’s goals and business expectations with respect to
the Avature platform
 Develops a thorough understanding of your solution configurations and tracks
the progress of [ClientName]’s ongoing projects
 Assesses whether any system changes or adjustments may be beneficial, and
outlines plans to achieve these
 Monitors the progress and resolution of any customer satisfaction issues that
may arise
 Carries out a thorough evaluation of the platform’s usage to spot any potential
usability issues and training needs
 Your account manager holds regular meetings with [ClientName]’s team to
check on the progress of your initiatives.

Quarterly Business Reviews

In addition to periodical meetings, account managers also host Quarterly Business
Reviews (QBRs) with admin users. These are strategy-oriented meetings to review
the results of past activity, evaluate the health of the platform, gain alignment on
new plans and identify Avature’s features and capabilities that can help you put
them into action.
QBRs explore the following in depth:
 Comparative analysis of platform usage
 Potential unusual usage of the platform or any user’s lack of activity and its
causes
 Usage of current KPIs and reports and need for modifications or create new
ones
 Initiatives to use specific features more efficiently based on set objectives
 New objectives for the next quarter or chosen period
 New features and releases and how they could have a positive impact on user
activity
 Recommended new features and products (standard and add-ons)
 Potential training needs

39
40
Avature Training Programs
Avature has a standard training program delivered virtually, and at no extra cost.
We can also create a custom program tailored to [ClientName]’s requirements
upon request.

Standard Training Resources

Our Training Campus is a go-to kiosk to our vast library of self-paced resources
including:
 On demand video tutorials with follow up assessments
to test and track user understanding of core features
and functionality.
 An Avature glossary to help users familiarise with
Avature’s terminology
 An extensive collection of articles to read through or
download.
 Open registration for Avature-hosted webinars.
Avature has a Standard Training Program delivered virtually, and at no extra cost.
Users can access the Standard Training Program through our online Training
Campus as often as they need.
In addition to access to our Training Campus, the Standard Program includes a
tailored session (1-2 hours) delivered to the core team by our Training Specialists,
approximately two weeks prior to go-live. In this session, we go over the specifics
of the implemented solution to cover configuration elements, distinctive naming
conventions, exceptions, and other considerations. The audience would be
defined on the discovery call with the customer. The session serves to seal the
initial implementation phase and it contributes to the successful use and adoption
of the system.

Custom Training Resources

To guarantee users are up to speed and can make the most out of your new
Avature solution, our team of Training Specialists can work with you to design and
deliver a personalised training program focused on your specific Avature business
case and configuration.
End-User Training
Comprehensive end-to-end process training sessions. This training plan would
include pre-work, content, practice, and Q&A. The audience could range from

41
Recruiters, Sourcers, HRBPs, Admin Users, Super Admin Users, Hiring Managers,
etc., based on the customer’s needs.
We would work collaboratively on the design of a bespoke training agenda, review
the topics, session duration, use cases, etc, and create a training schedule
together with the customer, based on number of attendees, teams/roles to be
trained, regions and time zone compatibility, etc.
This training could be conducted virtually or onsite, depending on customer
requirements.
Train-the-Trainer Program
Comprehensive end-to-end virtual process training sessions. The main goal is to
build a pool of competent instructors who can then teach the material to all users.
This program helps your employees develop the skills and knowledge needed to
deliver the course themselves to the rest of the users.
The program includes pre-work, content, practice, Q&A, and teach-back sessions.
All training decks, recordings, and a facilitator’s guide will be shared to get future
trainers to lead their own end-user trainings. This guide will include the following
content: introduction and expectations, main elements and workflows, exercises
with corresponding answer sheet, and key takeaways.
Custom Training Materials
At Avature, we design and create materials to outline processes, functionality and
step-by-step flow based on the client’s configuration, for internal distribution.
 Training Guides: the creation of each custom training guide entails 2 draft
review/edit stages and takes approximately 5 weeks to prepare (from the
moment the data model, workflows and portals are signed off). The final
document is delivered as an editable PPT. Training guides can be created in
English, Spanish, and German.
 Training Videos: videos are created focusing on a specific topic or process. For
example, a walk-through of the Hiring Manager portal functionality. The
creation of each video entails 1 script review and 1 video review stage and
takes approximately 5 weeks to prepare (from the moment the data model,
workflows and portals are signed-off). The final video is delivered in .mp4
format. Training videos can be created in English, Spanish, and German.
Avature Training Certification Program
Suite of instructor-led sessions, on-demand content, and evaluation points per
certification level. Customers can become an Avature SME, act as internal Avature
referent and gain official Avature certificate for recognition.
Through certifications, you’ll not only get insider knowledge about our platform;
you’ll become a confident expert user. It’s a multi-level program, 4 different levels
to cater for all needs; “Associate certification” for those who are giving their first
42
steps in the system, “Advanced certification” for those who have some
experience and are in the path of become admins, “Admin certification” that goes
into advanced configuration settings and troubleshooting common errors, and
“SME certification” for those highly experienced users responsible for adjusting
advanced config settings. In any case, the training program is composed of suite
of instructor led-sessions, on-demand video tutorials, hands-on practice in a risk-
free environment and evaluations for official certificate recognition.
Interactive Training
Interactive Training aims at increasing users’ know-how and fostering adoption of
Avature, through hands-on practice. It is a dedicated environment for navigation
and guided exercises with validation points.
Our library of training exercises represents immersive simulations featuring a
range of realistic situations users face daily. This experience offers live-feedback
and retry opportunities, fosters user autonomy through its learn-through practice
method and enhances the learning experience by complementing instructor-led
and on-demand training.

The Avature Community

For Avature, building a support system which encourages proactivity and ongoing
interaction is key to help our customers on their path to success. This is the
Avature community: a way for our customers to interact with Avature experts
and other recruitment teams in diverse industries so as to learn how to best
attract, recruit and retain top talent.

43
The Avature Resource Center
The Avature Resource Center (ARC) is an online user network and social hub
where your admin users have access to diverse, inspiring, industry-relevant
materials and can interact with their recruiting peers from a wide spectrum of
industries and geographies.
Your admin users can post their opinions on our solutions, questions and best
practices, links to external resources, and even share their success stories within
a private eco-system. They can also join private or public groups and even follow
topic hashtags to receive notifications of interest to them. Some of the offerings
available on the ARC include: business strategy articles, recommended tips and
tricks, other customers’ best practices, invitations to future webinars and product-
specific training sessions, a thorough description of our bi-weekly software
updates, solution presentations and more.
Our Avature experts monitor the ARC’s activity and moderate conversations,
interacting directly with community members and joining the conversations when
appropriate or when they are able to provide extra insight.

Solution-specific Webinars, Release Updates and

Thought Leadership
We invite our community members to participate in solution-specific webinars co-
hosted by our fellow Avature customers. In each webinar, industry leaders share
their customer stories on how they best leveraged Avature’s capabilities to
achieve their objectives.
In addition, we invite our customers to attend our quarterly “What’s New at
Avature” webinars, where Avature experts take a deep dive into the most
impactful feature releases of the quarter.

The Avature Conference and Meet-ups

We host our annual Avature Conferences in the US, Europe and China, where
customers meet to share their experiences, use cases and best practices through
sessions and workshops. We also host user in-person meet-ups and seminars
throughout the year in the US, EU, Asia and Australia.

44
45
Risk Management
During the implementation planning stage, Avature's project team detects
potential risks and produce a specific mitigation plan for each customer. While
both the risks and the mitigation plan vary depending on each project, we have
identified three common implementation risks and have developed standard
counter-measures to mitigate each one.

IDENTIFIED RISK MITIGATION COUNTER-MEASURE

Resources Customer’s internal Avature defines both the scope of the

(usually resources assigned project and a realistic timeline at an early
greatest to project are not stage of the implementation, based on
risk) able to fully commit the time your team can commit to the
to planned timeline project.
due to day-to-day
What’s more, we can provide indicative
workload or
information on time commitment involved
unexpected issues.
so that our customers can better plan
ahead. For large implementations
customers typically should assign full
time resources for at least part of the
project.

Scope Change in the Avature front-loads a training program

creep project scope during during the pre-implementation stage, so
implementation that key stakeholders have the
stage, resulting in knowledge required to plan the solution
cost increases or before the implementation starts.
delayed go-live date. Furthermore, we hold regular meetings to
refine the requirements during the
planning stage and run validation
sessions for sign-off to ensure there is a
mutual understanding of needs up front.
This reduces the amount of requirement
changes during implementation and
enables implementations to be completed
on time.

Adoption Software adoption Avature works with our customer’s

issues may be impaired Change Management team early in the
if users do not project planning stage so that
complete training organizational changes can be planned
programs or if for as soon as possible. We recommend
there is a lack of that our customers prepare a
46
 communication within communication plan for its entire user
the organization as population and that all users participate
regards change in Avature’s standard training program
management. before the go-live date. In addition, an
Avature Adoption Specialist works hand-
in-hand with the customer’s project team
to develop and implement a plan for
managing the post go-live stage. The
Adoption Specialist also determines if
additional training is needed after
implementation to ensure a successful
adoption of the platform.

47
 Contact us to learn more.
For more information about the Avature’s Proposal to [ClientName], please
contact your Avature representative or visit our website

www.avature.net

48