VIJAY PANDEY

DOB: 2nd Feb. 1977

Address: Lane H, Ladpur,
Raipur Road, Dehradun – 248001
Mobile: +91-8630079911

E-mail: [email protected]
----------------------------------------------------------------------------------------------------------------------------------------------------

I have worked as Head of Administration & Head of Admissions with Tula’s International
School, Dehradun.
I have worked as Administrative Officer, Admission Coordinator & Sr. Manager Training
and Placement with Beehive Group of Colleges.
I have worked as Administrative Officer – The IFCAI University.
I have worked as Council Co-ordinator (I.S.C and I.C.S.E) – Head Masters Secretariat for The
Doon School.

Total Work Exp: 14 + Years

Tula’s International School

August 2013 till April 2017
Designation – Head of Administration

Key Responsibility Areas:

● Vendor Management.
● AMCs Management.
● Students Fee Management.
● Travel arrangements for students.
● Taking and executions of work approvals.
● Taking care of the entire school campus of 26 acers.
● Receiving quotations for various development/ maintenance work in the school
● Maintaining attendance file for Back office.
● Maintaining a team of 2Administrative Officer, 1 Receptionist, 2 Jr. Administrative
Officer, 1 Assistant, 12 Sweepers, 12 Peons, 6 Guards.
● Interacting with various civil supervisors.
● Making staying & travel arrangements for VIP guest.

Beehive Group of Colleges

March 2011 till May 2013
Designation – Administrative Officer/ Admission Coordinator / Sr. Manager Training &
Placement

Key Responsibility Areas:

● Vendor Management.
● Taking and executions of work approvals.
● Responsible for making arrangements for board of governor meetings/ various events/
functions/ general meetings in the college.
● Responsible for making travel arrangements for VIPs, governors and guests visiting the
college.
● Taking care of the entire college campus of 26 acers.
● Receiving quotations for various development/ maintenance work in the college
● Maintaining attendance file for Back office.
● Managing canteen.
● Leading a team of 52 members including 15 casual labourers, 10 housekeepers, 10 office
boys, 6 carpenters, 2 electrician, 2 plumber and 7 day/night security guards.
● Making and implementing strategies for admission.
 ● Always on tour, making agents in different states for admission.
● Visiting and Coordinating with different Govt. School Principals of different states
and organize tests, quiz and other activities to collect students data of XIth and
Intermediate students.
● Students Career Counseling.
● Consulting with various career counseling agencies in various states.
● Attending various Educational Fares in various states.
● Organising campus drives and pool campus drives for students.
● Has organised NIIT 8th National IT Aptitude Test, Workshops on IT Securities, RDBMS
– Oracle Personality Development Seminars for the students.
● Organising various scholarship exams for students in different states.

The ICFAI University

Aug 2009 till December 2010
Designation – Administrative Officer

Key Responsibility Areas:

● Preparing daily M.I.S. on various tasks performed by me and sending it to the concerning
person (MS Excel Platform).
● Maintaining attendance file for Back office.
● Leading a team of 82 members including 15 casual labourers, 30 housekeepers, 5 office boys,
2 carpenters, 2 electrician, 2 plumber and 26 day/night security guards.
● Regular morning briefing to the team members.
● Taking care of the entire university campus of 15 acers.
● Responsible for making arrangements for board of governor meetings/ various events/
functions/ general meetings in the university.
● Responsible for making travel arrangements for VIPs, governors and guests visiting the
university.
● Vendor management.
● Taking and executions of work approvals.
● Assisting Assistant Registrar in his daily activity.
● Issuing quotations for various development/ maintenance work in the university.
● Record Keeping.
● Responsible for letters drafting.
● Responsible for sending and retrieving e – mails.
● Sending and Receiving Faxes.
● Responsible for handling attendance for the team.
● Preparing daily M.I.S. on various tasks performed by me and sending it to the concerning
person (MS Excel Platform).

The Doon School

Nov 2006 till Aug 2009
Designation – Council Co-ordinator (I.S.C and I.C.S.E)

Key Responsibility Areas:

● Correspondence with the Council.

● Registration of ISC and ICSE students.
● Correspondence with local convener for ISC and ICSE.
● Statement of examinations.
● Duplicate Certificates.
● Change of Name.
● Change of subject.
● Change of address.
● Re-evaluation
 ● Forms to Council.
● Transfer certificates.
● Record Keeping.
● Responsible for letters drafting.
● Responsible for sending and retrieving e – mails.
● Sending and Receiving Faxes.
● Responsible for handling attendance for the students.
● Preparing daily M.I.S. on various tasks performed by me and sending it to the concerning
person (MS Excel Platform).
● Maintaining attendance file for Back office.
● Speaking over the phone with the parents of the students living abroad, helping assisting their
queries regarding the scheduled examinations, attendance track of their children, declaring
results.
● Co-ordinating between various university (in home and abroad), helping students to find the
appropriate university for their further education.
● Preparing examination report cards for every student.
● Preparing recommendation for every student.
● Assisting various queries of students guardians.
● Dealing with the Council for amendment in students account.
● Responsible for preparing mark sheets of the students.
● Preparing certificates for the Special Assembly Prizes.
● Preparing certificates for before Special Assembly Prizes.

Achievements:

● Joined as a Office Assistant and got promoted to Council Co-ordinator and then promoted
Sr. Council Co-ordinator.
.

Astra Business Services Pvt. Ltd.

Designation – Sr. Client Services Executive

08 Months
Key Responsibility Areas:

● Responsible for letters drafting.

● Responsible for sending and retrieving e – mails.
● Sending and Receiving Faxes.
● Responsible for handling Client Services Helpdesk calls.
● Preparing daily M.I.S. on various tasks performed by me and sending it to the concerning
person (MS-Excel Platform).
● Taking care of clients accounts.
● Taking care of Collectors complaints to the client and helping them solving their disputes by
calling the Clients directly.
● Preparing M.I.S. through system on the collection of each individual collector.
● Record Keeping.
● Maintaining attendance file for Client Services department.
● Speaking with international clients directly over the phone for checking the accounts of the
debtors.

Achievements:

1. Joined as a Back Office Executive and got promoted to Sr. Client Services Executive.
Reliance Infocomm
1999 to 2005
Designation – Store Manager

Key Responsibility Areas:

● Fresh Activation of New Connections.

● Responsible for taking care of escalation cases.
● Interacting with irate customers and helping solving their problems.
● Responsible for providing training sessions to the employees on regular intervals educating
them about the new processes being launched in the industry.
● Checking customer’s account on regular basis.
● Activation of various V.A.S. on customer’s phone on behalf of the e – mail received from
Customer Care / Channel Partners (Reliance Franchisees).
● Auditing of C.A.F.
● Preparing M.I.S. on various tasks performed by me and sending it to the concerned person
(MS Excel Platform).
● Taking care of attendance for the entire store.
● Keeping an eye on the stock.
● Record Keeping.
● Entertaining the external audit.

Achievements:

● Joined as C–3 Executive and got promoted as Store Manager.

Educational Qualification

● Graduate in Bachelor of Arts.

● Post Graduate Diploma in Computer Application.

Professional Qualification

1. Well versed with Ms Office.

1. Networking and Internet Proficient.
2. A very good hand in Ms. Excel
3. A good typing speed of 45 w.p.m

References available on request

Personal Profile

Date of Birth : 2 February, 1977

Father’s Name : Mr. Ashok Pandey