Basic Computer Information Tech._414
Basic Computer Information Tech._414
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UNIT-I
WORD PROCESSOR
A word processor is an electronic device or computer application software that performs word
processing: the composition, editing, formatting and sometimes printing of any sort of written material.
Word processing can also refer to advanced shorthand techniques, sometimes used in specialized
contexts with a specially modified typewriter.
The word processor emerged as a stand-alone office machine in the 1970s and 1980s, combining the
keyboard text-entry and printing functions of an electric typewriter with a dedicated computer
processor for the editing of text.
Characteristics
Word processing typically implies the presence of text manipulation functions that extend beyond a
basic ability to enter and change text, such as automatic generation of:
batch mailings using form letter template and an address database (also called mail merging);
indices of keywords and their page numbers;
tables of contents with section titles and their page numbers;
tables of figures with caption titles and their page numbers;
cross-referencing with section or page numbers;
footnote numbering;
new versions of a document using variables (e.g. model numbers, product names, etc.)
Features of Word :
1) Word wrap 6) Retriving of your work
2) Editing of text 7) Mail Merge
3) Page formatting 8) Spelling & grammer check
4) Paragraph formatting 9) Use of thesaurus
5) Text formatting 10) Online Assistant
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Create a New Document
There are several ways to create new documents, open existing documents, and save documents in
Word:
Click the Microsoft Office Button and Click New or
Press CTRL+N on the keyboard
Saving a Document
Click the Microsoft Office Button and Click Save or Save As, or
Press CTRL+S on the keyboard, or
Click the File icon on the Quick Access Toolbar
Renaming Documents
To rename a Word document while using the program:
Click the Office Button and find the file you want to rename.
Right-click the document name with the mouse and select Rename from the shortcut menu.
Type the new name for the file and press the ENTER key.
Document Views
There are many ways to view a document in Word.
Print Layout: This is a view of the document as it would appear when printed. It includes all
tables, text, graphics, and images.
Full Screen Reading: This is a full view length view of a document. Good for viewing two
pages at a time.
Web Layout: This is a view of the document as it would appear in a web browser.
Outline: This is an outline form of the document in the form of bullets.
Draft: This view does not display pictures or layouts, just text.
To view a document in different forms, click the document views shortcuts at the bottom of the
screen or:
Click the View Tab on the Ribbon
Click on the appropriate document view.
Close a Document
Click the Office Button
Click Close
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There are many features to help you proofread your document. These include: Spelling and Grammar,
Thesaurus, AutoCorrect, Default Dictionary, and Word Count.
Editing text selecting – to select text with the mouse use the following steps –
1) Take the mouse pointer before the place you want to select text from and drag it to the
place till you want.
2) Select the text with keyboard
Inserting & Deleting Text – You can insert or delete text in several ways.
1) Select a block of text from beginning to the last character. To delete press Del key from the
keyboard this process will delete the entire block.
2) To delete single character use Del key or backspace key.
3) To Insert the text select the text copy the text and paste the text where ever you want.
4) There are different pasting options you can use.
Formatting Features of Ms word:-
Select the style to apply to paragraphs Changes the font of the selected text
Makes selected text and numbers italic Underlines selected text and numbers
Aligns to the left with a ragged right
margin Centers the selected text
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Formats the selected text with the color
you
Text Selecting –
You can select the text in two ways –
By using shift key
By using mouse
Once the text is selected you can change the formatting of the selected text. You can delete, move the
text from one position to other.
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Reduce the no. of pages by one –
You can shrink the document pages to by one page. Attempt to shrink the document by one page by
slightly reducing the size and spacing of the text. The option to reduce number of pages by one can be
selected from Print Preview option.
Paragraph Formatting
Paragraph formatting provide us the facility to format the paragraph written in the document. The
paragraph formatting include the formatting features –
Alignment – There are different alignments like left, center, rights & Justified.
Line Spacing - In Line Spacing option you can change the spacing between the lines.
Shading – In this option you can Color the background of the selected text or paragraph.
Border – You can customize the border of the selected text or cell.
Sorting options - In sorting option we can sort the text in alphabetical order or numerical order.
Numbering / Bullets – We can create bullet list or numbering list through this option.
Indent – Indentation determine the distance of paragraph from either the left or right margin.
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Footers
Microsoft Word allows you to insert page numbers into your document. This is done (usually) in the
Footer area of the page. The Footer is just the opposite of the Header. You can do the same things with
the Footer as you can with the Header. We'll see how to insert page numbers into the Footer.
Make sure the Design tab is select at the top of Word. Now locate the Navigation panel again. Click the
item that says "Go to Footer":
Multiple Columns –
With the use of multiple column option you can Spilt
text into two or more columns. You can select this
option from Page layout tab.
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UNIT – II
Microsoft’s EXCEL has become the standard for basic data analysis. And, again, individuals with a
college education in the 21st century will be expected to have a working knowledge of this foundational
package. EXCEL is critical to understand not only because it facilitates basic data analysis, but also
because it is typically the starting point for PC-based data which can then be analyzed using more
sophisticated packages like SPSS, Minitab or SAS.
When you open EXCEL, the interface includes row and columns, with “cells” at the intersections. You
can input data or formulas into the individual cells.
Spreadsheets are made up of columns, rows and their intersections are called cells.
Column- In a spreadsheet the COLUMN is defined as the vertical space that is going up and down the
window. Letters are used to designate each COLUMN'S location
Row - In a spreadsheet the ROW is defined as the horizontal space that is going across the window.
Numbers are used to designate each ROW'S location.
Cell - In a spreadsheet the CELL is defined as the space where a specified row and column intersect.
Each CELL is assigned a name according to its COLUMN letter and ROW number(A1).
In a spreadsheet there are three basic types of data that can be entered.
labels - (text with no numerical value)
constants - (just a number -- constant value)
formulas* - (a mathematical equation used to calculate)
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contains the information to be changed. Type the new entry. The old entry is replaced by the new
entry.
To Select the Entire Worksheet: Click the gray rectangle in the upper left corner to select entire
worksheet.
Cut , Copy & Paste
The Cut, Copy and Paste buttons are located on the Standard toolbar. The Cut, Copy and Paste
operations also appear as choices in the Edit menu. The Cut, Copy and Paste operations can also be
performed through shortcut keys: ctrl+c, ctrl+v, ctrl+x.
Copy - The Copy feature allows you to copy selected information from the spreadsheet and temporarily
place it on the Clipboard, which is a temporary storage file in your computer's memory. The Paste
feature allows you to select any of the collected items on the Clipboard and paste it in a cell of the same
or different spreadsheet.
Cut and Paste Cell Contents - The Cut feature allows you to remove information from cells in the
spreadsheet. Information that is cut can be pasted in another cell, as long as the pasting occurs before
you perform another operation. If you don't paste the cut information immediately, it is removed from
the Office clipboard.
Moving Information Using Drag-and-Drop
Another way to move information from one cell to another is to use the drag-and-drop method. You use
the cursor to point to the information to be moved and then drag the cell to its new location.
Formula - A formula can be a combination of values (numbers or cell references) and math operators
(+, -, /, *, =) into an algebraic expression.
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Type the cell number that contains the first number to be added (B2, for example).
Type the addition sign (+) to let Excel know that an add operation is to be performed.
Type the cell number that contains the first number to be added (B3, for example).
Press Enter or click the Enter button on the Formula bar to complete the formula
Using Functions
A function is a pre-defined formula that helps perform common mathematical functions. Functions save
you the time of writing lengthy formulas. You could use an Excel function called Average, for example,
to quickly find the average of range of numbers. Or you could use the Sum function to find the sum of a
cell range. Excel contains many different functions. Each function has a specific order, called syntax,
which must be strictly followed for the function to work correctly.
Syntax Order:
All functions begin with the = sign.
After the = sign define the function name (e.g., Sum).
If there is more than one argument, separate each by a comma.
An example of a function with one argument that adds a range of cells, B3 through B10:
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An example of a function with more than one argument that calculates the average of numbers in a
range of cells, B3 through B10, and C3 through C10:
Excel literally has hundreds of different functions to assist with your calculations. There are many
different functions in Excel 2003. Some of the more common functions include:
Statistical Functions:
SUM - summation adds a range of cells together.
AVERAGE - average calculates the average of a range of cells.
COUNT - counts the number of chosen data in a range of cells.
MAX - identifies the largest number in a range of cells.
MIN - identifies the smallest number in a range of cells.
Financial Functions:
Interest Rates
Loan Payments
Depreciation Amounts
To Name a Worksheet:- Double-click the sheet tab to select it. The text is highlighted by a black box.
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Press the Enter key.
The worksheet now assumes the descriptive name defined.
Inserting Worksheets
By default, each new workbook in Excel defaults to three worksheets named Sheet1, Sheet2 and
Sheet3. You have the ability to insert new worksheets if needed or delete others you no longer want.
To Insert a New Worksheet:
Choose Insert Worksheet from the menu bar.
A new worksheet tab is added to the bottom of the screen. It will be named Sheet4, Sheet5 or whatever
the next sequential sheet number may be in the workbook.
Deleting Worksheets - Any worksheet can be deleted from a workbook, including those that have data
in it. Remember, a workbook must contain at least one worksheet.
Click on the sheet(s) you want to delete. Choose Edit Delete Sheet from the menu bar.
The following dialog box appears if the sheet being deleted contains information on it.
Click the Delete button to remove the worksheet and all the data in it.
Moving Worksheets
When you move a sheet, you are moving it to a new location in this or another workbook.
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Select the worksheet you want to move/copy. Choose Edit Move or Copy from the menu bar.
In the Move or Copy dialog box, use the drop down boxes to select the name of the workbook you will
move the sheet to (the current workbook is the default). Also define where you want the sheet
positioned in the workbook.
Copying Worksheets
Select the worksheet you want to move/copy.
Choose Edit Move or Copy from the menu bar.
In the Move or Copy dialog box, use the drop down boxes to select the name of the workbook
you will copy the sheet to (the current workbook is the default). Also define where you want the
sheet positioned in the workbook.
Click the Create a copy checkbox.
Click OK to create an exact copy of the worksheet and move it to the location specified.
Inserting a row
Click anywhere in the row below where you want to insert the new row.
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Choose Insert Rows from the menu bar.
OR
Click anywhere in the row below where you want to insert the new row.
Right-click and choose Insert from the shortcut menu.
To Insert a Column:
Click anywhere in the column where you want to insert a new column. Choose Insert Columns from
the menu bar.
Click the OK button.
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Adjusting column widths
By default, Excel's columns are 8.43 characters wide, but each individual column can be enlarged to 240
characters wide.
Drag the Adjustment tool up or down to the desired height and release the mouse button.
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Area Chart - An area chart emphasizes the trend of each value over time. An area chart also shows the
relationship of parts to a whole.
Column Chart - A column chart uses vertical bars or columns to display values over different
categories. They are excellent at showing variations in value over time.
Bar Chart - A bar chart is similar to a column chart except these use horizontal instead of vertical bars.
Like the column chart, the bar chart shows variations in value over time.
Line Chart - A line chart shows trends and variations in data over time. A line chart displays a series of
points that are connected over time.
Pie Chart - A pie chart displays the contribution of each value to the total. Pie charts are a very effective
way to display information when you want to represent different parts of the whole, or the percentages
of a total.
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Other charts that can be created in Excel include: Doughnut; Stock XY (scatter); Bubble; Radar; Surface;
or Cone, Cylinder, and Pyramid charts..
The AutoFilter feature makes filtering, or temporarily hiding, data in a spreadsheet very easy. This
allows you to focus on specific spreadsheet entries.
To Use AutoFilter:
Select Data from the main menu.
Select Filter AutoFilter.
Click the drop-down arrow next to the heading you would like to filter.
For example, if you would like to only view data from the West Sales Region, click the drop-down arrow
next to Sales Region.
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Click OK to sort in alphabetical order and by sales region.
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Absolute Cell References
Situations arise in which the cell reference must remain the same when copied or when using AutoFill.
Dollar signs are used to hold a column and/or row reference constant.
Example:
In the example below, when calculating commissions for sales staff, you would not want cell B10 to
change when copying the formula down. You want both the column and the row to remain the same to
refer to that exact cell. By using $B$10 in the formula, neither changes when copied.
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UNIT-III
Microsoft PowerPoint
Microsoft PowerPoint is a slide-based presentation program developed by Microsoft. It was officially
launched on May 22, 1990, as a part of the Microsoft Office suite.
Originally designed for the Macintosh computer, the initial release was called "Presenter", developed by
Dennis Austin and Thomas Rudkin of Forethought, Inc.In 1987; it was renamed to "PowerPoint" due to
problems with trademarks,
Versions:
Versions for Microsoft Windows include:
1990 PowerPoint 2.0 for Windows 3.0
1992 PowerPoint 3.0 for Windows 3.1
1993 PowerPoint 4.0 (Office 4.x)
1995 PowerPoint for Windows 95 (version 7.0; Office 95)
1997 PowerPoint 97 (version 8.0; Office 97)
1999 PowerPoint 2000 (version 9.0; Office 2000)
2001 PowerPoint 2002 (version 10; Office XP)
2003 Office PowerPoint 2003 (version 11; Office 2003)
2007 Office PowerPoint 2007 (version 12; Office 2007)
2010 PowerPoint 2010 (version 14; Office 2010)
2013 PowerPoint 2013 (version 15; Office 2013)
A Slide Master tab will appear next to the Home tab, and the slide sidebar on the left will display your
presentation's Master Slide along with its accompanying layouts.
To return to the normal view click on Close Master View.
Toolbars:
Home Tab
The Home tab includes basic functions for creating and manipulating a presentation. The toolbars that
make up the Home tab include Clipboard, Slides, Font, Paragraph, Drawing, and Editing.
Insert Tab
Use the Insert tab to add a wide variety of content into a presentation including tables, charts, images,
links, text boxes, audio, and video.
Design Tab
The Design tab provides a variety of options for designing and formatting a presentation. Use the
Design tab to manipulate the page setup, color themes, and backgrounds of a presentation. The toolbars
that make up the Design tab include Page Setup, Themes, and Background.
Animations Tab
Use the Animations tab to add, customize, and preview animations and transitions between slides. The
toolbars that make up the Animations tab include Preview, Animations, and Transition to This Slide.
Review Tab
The Review tab provides access to proofing features like spell check and also allows for embedding
comments in a presentation. The toolbars that make up the Review tab include Proofing and
Comments.
View Tab
The View tab presents a number of options to specify how to view a presentation such as hiding or
displaying notes, hiding or displaying gridlines, zooming in and out, displaying in gray scale, and more.
The toolbars that make up the View tab include Presentation Views, Show/Hide, Zoom,
Color/Grayscale, Window, and Macros.
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Create a New Presentation
To create a new presentation, click the Microsoft Office button and select New. The New Presentation
pop-up window will appear. From here, choose to start with one of Microsoft’s Installed Templates,
Installed Themes, or a Blank presentation to create a customized presentation.
Design a Presentation
PowerPoint includes a number of ready-made design themes. These themes serve as the basis for the
graphic design of a presentation. Each theme consists of a background design, placeholder layouts, a
color palette, and font styles.
View :-
The View buttons appear near the bottom of the screen. The diiffrent View options:- Normal view,
Slider Sorter view, and the Slide Show view.
Normal View
Normal view splits your screen into three major sections: the Outline and Slides tabs, the Slide
pane, and the Notes area. The Outline and Slides tabs are on the left side of your window. They
enable you to shift between two different ways of viewing your slides. The Slides tab shows
thumbnails of your slides.
Slide Show
Use the Slide Show view when you want to view your slides, as they will look in your final
presentation.
Zoom:-
Zoom allows you to zoom in and zoom out on the window. Zooming in means
the window gets larger so you focus in on an object. Zooming out means the window gets smaller so
you can see the entire window.
Editing and Formatting Text:-
To enter text:
Select the slide where you want the text
Click in a Textbox to add text
To select the text:
Highlight the text by dragging the mouse.
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Copy and Paste
To copy and paste data:
Select the text that you wish to copy
On the Clipboard Group of the Home Tab, click Copy
Select the text where you would like to copy the data
On the Clipboard Group of the Home Tab, click Paste
To delete the text:
Highlight the text by dragging
Click delete.
Formatting:-
To format your text, first select it. Once the text you wish to format is highlighted, use the options in
the Font and Paragraph groups under the Home tab to format your text.
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UNIT-IV
Microsoft PowerPoint
In this unit we will be discussing the advanced PowerPoint features like:-
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Paragraph Formatting
To format your text, first select it. Once the text you wish to format is highlighted, use the options in
the Font and Paragraph groups under the Home tab to format your text.
Indent Paragraphs
Click the Indent buttons to control the indent.
Click the Indent button repeated times to increase the size of the indent.
Text Direction
Click the Text Direction button on the Home tab
Click the selection
Spell Check
To check the spelling in a presentation:
Click the Review tab
Click the Spelling button
Print a Presentation
There are many options for printing a presentation. They are:
Slides: The slides that you can, one slide per page
Handouts: 1, 2, 3, 4, 6 or 9 per page, in this option you can see more than one slide on one page.
Notes Page: This option contain the slides and the speaker notes.
Outline View: This will print the outline of the presentation.
Adding Picture
To add a picture:
Click the Insert Tab
Click the Picture Button
Browse to the picture from your files
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Click the name of the picture
Click insert
To move the graphic, click it and drag it to where you want it.
Adding Clip Art
To add Clip Art:
Click the Insert Tab
Click the Clip Art Button
Search for the clip art using the search Clip Art dialog box
Click the clip art
To move the graphic, click it and drag it to where you want it
Editing Pictures and Clip Art
when you add a graphic to the presentation, an additional Tab appears on the Ribbon. The Format Tab
allows you to format the pictures and graphics. This tab has four groups:
Adjust
Picture Style
Arrange
Size
You can create your own simple shapes and objects with the built in drawing tools. You can even add
formatting effects to your shapes, including resizing, rotating, 3D effects such as shadows and beveling,
and changing the color of all or part of the shape.
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Rearrange the order of the slides in your PowerPoint presentation
Rehearse and set the timings of slide timings in your presentation
Slide Transitions
Transitions are effects that are in place when you switch from one slide to the next. To add slide
transitions:
Select the slide that you want to transition
Click the Animations tab
Choose the appropriate animation or click the Transition dialog box
To adjust slide transitions:
Add sound by clicking the arrow next to Transition Sound
Modify the transition speed by clicking the arrow next to Transition Speed
To apply the transition to all slides:
Click the Apply to All button on the Animations tab
To select how to advance a slide:
Choose to Advance on Mouse Click, or
Automatically after a set number of seconds
Slide Animation
Slide animation effects are predefined special effects that you can add to objects on a slide. To apply an
animation effect:
Select the object
Click the Animations tab on the Ribbon
Click Custom Animation
Click Add Effect
Choose the appropriate effect
Animation Preview
To preview the animation on a slide:
Click the Preview button on the Animations tab
Slide Show Options
The Slide Show tab of the ribbon contains many options for the slide show. These options include:
Preview the slide show from the beginning
Preview the slide show from the current slide
Set up Slide Show
Set Up Slide Show
This option allows you to set preferences for how the slide show will be presented. The options include:
Whether the show will run automatically or will be presented by a speaker
The looping options
Narration options
Monitor resolutions
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UNIT V
Evolution
Introduction: - the internet is a global network of interconnected computers, enabling users to share
information along multiple channels. Typically a computer that connects to the internet can access
information from a vast array of available servers and other computers by moving information from
them to the computer’s local memory.
Define internet
From a social point of view – the internet is a device through which millions of people are
communicating and sharing their idea and information.
From a technical point of view – the internet is a network of thousands of computer networks. Together
the networks making up the internet consist of over a mullion computer systems.
Owner of internet: - the internet has no president nor has it a CEO the ultimate authority on the
internet is the internet society, which is a voluntary membership organization whose purpose is to
promote global information exchange through the internet technology.
Application of internet:-
1. Business on internet
2. Governance on/through internet
3. Crime on internet
4. Educational training
5. Research
Advantages of internet:
1. Information
2. Entertainment
3. Services
4. News
5. E-commerce
6. Communication
7. Formation of communities
Disadvantages:
1. Spamming
2. Theft of personal details
3. Pornography
4. Virus threat
5. Waste of time and money
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PROTOCOLS: -
TCP/IP: - it stands for transmission control protocol/internet protocols. It is the communication
protocols for communication between computers connected to the network specially internet.TCP/IP is
divided into four layer
Network layer
Transport layer
Internet
Application
HTTP (HYPER TEXT TRANSFER PROTOCOL) : -
The HTTP provides a set of instructions for accurate information exchange. The communication
between the client(your browser) and the server involvers request sent by the client and responses
from the server.
FTP (FILE TRANSFER PROTCOL) : –
File transfer protocol is a network protocol used to exchange and manipulate files over as TCP
computer network, such as the internet. An FTP client may connect to an FTP server to manipulate files
on that server.
Use charges are billed at a fixed rate, ISPs do discriminate among classes of users. An ISP might provide
dial up access, a cable connection, an ADSL connection or other types of internet access. In India there
are more than 150 ISPs ( including BSNL, Airtel , etc)
Kinds of connection
Dialup accounts: this is the slowest kind of connection currently available. Also your telephone line
stays in use until you terminate the connection, implying that if your telephone bill is calculated
according to the time of use.
LEASED LINE: Uses fully digital signals over copper phone wire, a standard telephone line. This means
there is no conversion from digital to analog and back again in manner that an analog modem works.
VSAT: -
URL (Uniform resource locator) :- URL is a type of uniform resource identifier that specifies where
an identified resource is available and the mechanism for retrieving it.
There are several parts to a URL. The first part of a URL defines a web protocol, such as the hypertext
transfer protocol (HTTP) ,this part of URL(eg http://) allows the machines to talk to one another , the
complete URL specifies the name of a server or a path to a web resource on a server, which a user can
access by using browsers like Firefox, Opera , and Internet Explorer.
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Domain name systems(DNS): -
It is an internet engineering task force(IETF) standard name service that allows your computer to
register and resolve domain names. In other words DNS is a system that translates domain names into
IP address. This is necessary because computers only make use of IP address yet we use only readable
names since the name are easier to remember than IP address.
Categories : -
1. .com for commercial purpose like www.thinkdigital.com
2. .edu for education domains like www.amity.edu
3. .net for network, internet service provider and other network related companies like
www.att.net
4. .org for non government organization and non commercial like www.cry.org
5. .mil for the united state military.
Country level domain: - it is reserve for country. For example .in for India, .uk for united kingdom, .pk
for Pakistan.
PORTALS:
A web portals is a site that functions as a point of access to information on the WWW. Portals present
information from diverse sources in a unified way. Popular portals are MSN , Yahoo and AOL.
ADVANTAGES: -
TYPES OF PORTALS: -
Regional portals
Government portals
Corporate portals
Entertainment portals
Investment portals
Shopping portals
Email basic :
Email is a method of exchanging digital messages , designed primarily for human use. A message at
least consists of its content , an author address and one of more recipient addresses. The foundation for
today’s global internet email service was created in the early Arpanet an was codified as a standard for
encoding of messages , as RFC 733.
Features of email :
1. Address book
2. Statistics
3. Sorting or mails
4. Security
5. Edfit/draft option
6. File attachment
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7. Reply/forward option
Working of email –
Email is based around the use of electronic mailboxes. When an email is sent, the message is routed
from server to server, all the way to the recipient's email server.the message is sent to the mail server
tasked with transporting emails (called the MTA, for Mail Transport Agent) to the recipient's MTA. On
the Internet, MTAs communicate with one another using the protocol SMTP, and so are logically called
SMTP servers (or sometimes outgoing mail servers).
The recipient's MTA then delivers the email to the incoming mail server (called the MDA, for Mail
Delivery Agent), which stores the email as it waits for the user to accept it. There are two main
protocols used for retrieving email on an MDA:
POP3 (Post Office Protocol), the older of the two, which is used for retrieving email and, in certain
cases, leaving a copy of it on the server.
IMAP (Internet Message Access Protocol), which is used for coordinating the status of emails (read,
deleted, moved) across multiple email clients. With IMAP, a copy of every message is saved on the
server, so that this synchronization task can be completed. To keep everyone from checking other
users' emails, MDA is protected by a user name called a login and by a password. Retrieving mail is
done using a software program called an MUA (Mail User Agent). When the MUA is a program installed
on the user's system, it is called an email client (such as Mozilla Thunderbird, Microsoft Outlook,
Eudora Mail, Incredimail or Lotus Notes).
Types of email –
1. Marketing Emails : - Marketing (or Bulk) emails stimulate your clients and leads. They contain
informative / incentive messages. The recipient must agree to receive such emails: opt-in is
mandatory.
Examples : - Newsletters , Flash sales , Sales/promotions announcements
2. Notification Emails:- Notification email are also known as trigger, alert or auto-responder. They
allow the user to be notified each time a particular event happens (or has happened). More
generally, the notification email may be used in order to celebrate and/or mark an event.
Examples: - getting in touch a few days after registration , Congratulations after a status change
(first purchase, subscription...) , Birthday email , Shopping Cart Abandonment email
3. Transactional Emails: - This is an expected message and its content is information that the
client wishes to check or confirm, and not "discover". This type of email is not intended to
optimize the customer relationship but to define it and mark it out. It is a point of reference in
one’s CRM.
Examples; - Welcome message / Account opening , Shipment tracking and order status , Order
shipment confirmation , Account termination
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SMTP controls how e-mail is transported and then delivered across the Internet to the destination
server. The SMTP service sends and receives e-mail between servers, whereas the POP3 service
retrieves e-mail from the mail server to the user's computer. For more information, see the SMTP
documentation Microsoft SMTP Service.
Pop3(post office protocol) : - the post office protocol is an application layer protocol used by local
email client s to retrive email from a remote server ovr a TCP/IP connection. The POP protocol has
been devoloped through serveral versions. With version 3 being the current standard .like IMAP , POP3
is supported by most webmail services such as hotmail, gmail. And yahoo mail.
Virus :-
A computer virus is a program or piece of code that is loaded onto your computer without you
knowledge an runs against your wishes. All computer virus are man made.
A few prominent virus are Michelangelo, dishwasher, C-brain , macmag , nenusalem , columbus etc.
Antivirus : - a utility software that searches a hard disk for viruses and removes any that are found.
Most antivirus programs include an auto update feature that enables the program to download profiles
of nes virus so that it can check for the new viruses as soon as they are discovered.
Some popular antivirus are NPAV, Quick heal ,Avast and Mac fee etc.
Internet browsers:
Internet browser or web browser are softwares that allow you to explore the net. These are
actually client programs and are capable to display and interact with hypertext document.
These softwares are especially designed for the web use.
There are two types of browsers text based browser and graphical browser. Graphical browser
supports multimedia like text, video, animation, audio etc.
Some popular browsers are –
Microsoft Internet Explorer
Netscape Navigator
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Mozila Firefox
Google Chrome
Opera
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