SUBJECT:

LEADERSHIP SKILLS AND MAKING DECISIONS

CHAPTER 2
LEADERSHIP SKILLS
1.4. Key Skills in
Leadership

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 1.4. Key Skills in Leadership

• What is skill??
- A skill is an ability to do an activity or a
assignment well

- A skill is an ability to apply human knowledge to

perform a certain task well, be it work, love,
expertise, communication, survival…

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 1.4. Key Skills in Leadership

Highly specialized and technical

Hard knowledge, understanding or experience.
This is a skill that refers to professional
skills knowledge, qualifications, degrees, and
certificate.

Emotional and intellectual skills. This type

Soft of skill show the ability to use language,
skills attitude, integration and behavior with
people.

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1.4. Key Skills in Leadership

Problem solving skills

Planning skills
Organizational skills
Management skills
Motivational skills
Monitoring/evaluation skills
Negotiation skills
Analytical skills
Other skills 5
 1.4. Key Skills in Leadership

1.4.1. Planning skills

ü All life is problem solving (Glenn Llopis, Karl Popper)

ü The quickest way to gain leadership is problem
solving (John C. Maxwell)
ü Pragmatism allows a person to take things that others
would consider problems or distractions and see them
as opportunities.
ü Albert Einstein said, “In the middle of difficulty lies
opportunity.”
ü The most effective leaders approach problems
through a lens of opportunity. 6
 1.4. Key Skills in Leadership
1.4.1. Planning skills
How do you look at problem through the lens opportunity:
ü Recognize a potential problem before it becomes a real
problem.
ü Get a clear picture of the problem
ü Collect and analyze information
ü Create a framework to exam problems and solutions

ü Value shared problem solving

ü Always come up with more than one solution
ü Choose the best solution to solve the problem
ü Actively look for opportunities and lessons in7 the problem
 1.4. Key Skills in Leadership
1.4.1. Planning skills
Developing the problem solver within you
1. What does the way I handle problems say about me?
2. How can I enlist others as problem solvers?
• When did the problem begin?
• Where did it begin?
• Who was first to notice it?
• What are several possible causes for it?
• What is the impact of the problem? Who is affected?
• What other possible negative consequences could it
have?
• Is this problem part of a bigger problem? If so, how?

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 1.4. Key Skills in Leadership
1.4.1. Planning skills
Developing the problem solver within you
• Who has dealt with this kind of problem successfully?
• What are several possible approaches to solving it?
• What kind of time, expertise, and resources will be needed
for these solutions?
• Will people buy into these solutions?
• How long will each of these solutions take to implement?
• How might these solutions give us future advantages?
• What lessons can be learned from all of this?
3. What future opportunities are presenting themselves in
current problems?

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 1.4. Key Skills in Leadership
1.4.2. Planning skills

- Define goals (long-term goals,

specific goals)
- Identify the results to be
achieved, define activities.
- Resources to achieve the goals
•Rules:
- Specific,
- Measurable
- Achievable/Attainable
- Realistic
- Time 10
 1.4. Key Skills in Leadership
1.4.3 Organizational skills
Organizing committee
• Number and functions of subordinate units
• Relation between units (directing relationship,
coordination relationship)

Personnel organization
•Number, functions and duties of employees in each unit
•The head and duties of each office

Working organization
•Sequence, volume of work (completion time)
•Work coordination
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 1.4. Key Skills in Leadership
1.4.4 Management skills
Planning management Human resource management

Management skills
Quality management Financial management

• For good management :

• Developing management mechanisms, regulations and principles
• Well done, tested and monitored
• Appreciate, reward, discipline

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 1.4. Key Skills in Leadership
1.4.5 Motivational skills
Economics tools

Organizational tools
Motiv Psychological tools
ation
Administrative tools

Educational tools

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• End of 3rd class

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 1.4. Key Skills in Leadership
1.4.6 Monitoring/evaluation skills
• Monitoring:
• Monitor the progress of the implementation of the
plan
• Process implementation monitoring (production,
organization, management)
• Monitoring the implementation of regulations
• Monitoring the implementation of financial norms

•Evalutation:
• Evaluate the results and effectiveness
• Evaluate individual
• Evaluate environment

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 1.4. Key Skills in Leadership
1.4.7 Negotiation skills (1)

Question:
What is purpose ?
What is content ?
Arrange words in questions?

Who will receive questions?

Scope of questions?

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 1.4. Key Skills in Leadership
1.4.7 Negotiation skills (2)

Observe:
• Observe your partner’s attitude (anxiety,
confidence,…)
• Observe your partner’s reaction

• Psychological assessment of partners

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 1.4. Key Skills in Leadership
1.4.7 Negotiation skills (3)

Discuss
• Listen and adjust the question
• Make sure that your questions are understood
correctly (correct message, correct content)
• Use open-ended questions to analyze
communication
• Evaluate the benefit achieved

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 1.4. Key Skills in Leadership
1.4.7 Negotiation skills(4)

Making decision:

• Negotiating goals

• Ensure benefits for both sides

• Proactively come up with an agreement plan

• Pay attention to the terms of the contract

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 1.4. Key Skills in Leadership
1.4.8 Analytical skills

Organizational
Resource Financial structure
analysis analysis analysis

Analytical skills

Relationship Situational
analysis analysis

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 1.4. Key Skills in Leadership
1.4.9 Other skills

• Skills to grasp needs and characteristics

of positions:
• Desires of the staff
• Job requirement of each management
position

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 1.4. Key Skills in Leadership
1.4.9 Other skills

Skills to collect and exchange information (formal and

informal)

• Collecting skill:
• Report

• Public opinion

• Information exchange:
– Discussion in meetings, seminars

– Debate and counterargument.

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 1.4. Key Skills in Leadership
1.4.9 Other skills
Communication skills
ü Leaders must master all forms of communication as well as
communication via the phone, email, and social media.
ü Leaders should establish a steady flow of communication
between themselves and their staff or team members, either
through an open-door policy or regular conversations with
workers.
ü Other skills related to communication include:
• Active listening
• Correspondence
• Explaining
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 1.4. Key Skills in Leadership
1.4.9 Other skills

Communication skills
• Choosing a communication target?

• Recipients?

• Content?

• Practice?

• Evaluate communication results?

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 1.4. Key Skills in Leadership
1.4.9. Other skills

Communication skills
Question: how to get good communication?

• Identify key point of the presentation

• Prepare carefully

• Practice

• Prepare questions

• Answer the questions

 1.4. Key Skills in Leadership
1.4.9. Other skills

Effective Delegation
ü These leaders often fear that delegating tasks is a sign of
weakness, when in fact it is a sign of a strong leader.
ü You need to identify the skills of each of your employees, and
assign duties to each employee based on his or her skill set.
ü Some skills that make a good delegator include:
• Accepting feedback from employees
• Allotting resources for employees
• Assessing employee strengths and weaknesses
• Defining expectations
• Evaluating employee performance
 1.4. Key Skills in Leadership
1.4.9. Other skills

Effective Delegation
• Identifying measurable outcomes
• Matching the task to the right employee
• Prioritizing tasks
• Setting expectations
• Teamwork
• Time management
• Training
• Trust in employees
 1.4. Key Skills in Leadership
1.4.9. Other skills
Effective Delegation
ü The following general steps to accomplish delegation
(Thomas R. Horton)
1. Delegate the whole task to one person
2. Select the right person
3. Clearly specify your preferred results
4. Delegate responsibility and authority -- assign the task, not the
method to accomplish it
5. Ask the employee to summarize back to you, their impressions of the
project and the results you prefer
6. Get ongoing feedback about progress on the project
7. Maintain open lines of communication
8. If you're not satisfied with the progress, don't take the project back
9. Evaluate and reward performance
End of Chapter 2

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