भारतीय ररज़िा बैंक

RESERVE BANK OF INDIA

RBI/DoR/2024-25/125
DoR.FIN.REC.No. 55/20.16.056/2024-25 January 06, 2025

All Commercial Banks including Small Finance Banks, Local Area Banks and Regional
Rural Banks and excluding Payment Banks
All Primary (Urban) Co-operative Banks/ State Co-operative Banks/ Central Co-
operative Banks
All India Financial Institutions (Exim Bank, NABARD, NHB, SIDBI and NaBFID)
All Non-Banking Financial Companies including Housing Finance Companies
All Asset Reconstruction Companies
All Credit Information Companies

Dear Sir/ Madam,

Master Direction – Reserve Bank of India (Credit Information Reporting)

Directions, 2025

The Reserve Bank of India (RBI) has, from time to time, issued several instructions /
directives to its regulated entities (REs) on credit information reporting.

2. The enclosed Master Direction – Reserve Bank of India (Credit Information

Reporting) Directions, 2025 consolidates the instructions issued to REs on reporting of
the credit information.

3. These Directions are issued by RBI in exercise of the powers conferred under
Section 11 of the Credit Information Companies (Regulation) Act, 2005.

Yours faithfully,

(J. P. Sharma)
Chief General Manager

Encl: Reserve Bank of India (Credit Information Reporting) Directions, 2025

_____________________________________________________________________________________________________________
__
विवियमि विभाग, के न्द्रीय कायाालय, वितीय तल, मुख्य भिि, शहीद भगत स िंह मागा, मुिंबई - 400 001
Department of Regulation, Central Office, 2nd Floor, Main Building, Shaheed Bhagat Road, Mumbai - 400 001
टेलीफोि/ Tel No: 022-2260 1000 Email: [email protected]
 Table of Contents
CHAPTER – I: PRELIMINARY .................................................................................................. 5

1. Short Title and Commencement ................................................................................. 5

2. Applicability .................................................................................................................. 5

3. Definitions ..................................................................................................................... 5

CHAPTER - II: MEMBERSHIP .................................................................................................. 7

4. Membership of the CICs .............................................................................................. 7

CHAPTER - III: CREDIT INFORMATION REPORTING AND DISSEMINATION ..................... 8

5. Data Formats for reporting of Credit Information ..................................................... 8

6. Submission of Data by CIs .......................................................................................... 8

7. Data Validation by CICs and Rectification of Rejected Data .................................... 9

8. Data Quality Index ...................................................................................................... 10

9. Credit Information dissemination by CICs .............................................................. 11

10. Correction of Credit Information Report .................................................................. 15

11. Use of credit information reports in credit appraisal.............................................. 16

12. Display of information by CIs ................................................................................... 17

13. Applicability of other instructions issued by Department of Regulation ............. 17

CHAPTER – IV: TECHNICAL WORKING GROUP ................................................................ 19

14. Instructions on Technical Working Group............................................................... 19

15. Standing Sub-Group of TWG .................................................................................... 19

CHAPTER - V: CUSTOMER SERVICE AND GRIEVANCE REDRESSAL ............................ 21

16. Strengthening of customer service rendered by CICs and CIs ............................. 21

17. Framework for compensation to customers for delayed updation/ rectification of

credit information ................................................................................................................. 23

18. Miscellaneous Instructions ....................................................................................... 26

19. Reserve Bank- Integrated Ombudsman Scheme, 2021 .......................................... 26

20. Appointment of Internal Ombudsman ...................................................................... 26

CHAPTER – VI: BEST PRACTICES FOR CIs AND CICs...................................................... 27

21. Best Practices for CIs ................................................................................................ 27

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 22. Best Practices for CICs ............................................................................................. 27

CHAPTER – VII: REPEAL PROVISIONS AND INTERPRETATIONS ................................... 28

Annex – I: List of the CICs registered with the RBI ............................................................ 29

Annex- II: Eligibility criteria for entities to be categorised as SU under clause (j) of
Regulation 3 of CIC Regulations .......................................................................................... 30

Annex- III: Operational guidelines to be observed by CICs while entering into a

membership agreement with entities eligible to become SU under clause (j) of
Regulation 3 of CIC Regulations .......................................................................................... 32

Annex - IV: Uniform Credit Reporting Format ..................................................................... 33

Annex - V: Guidelines for reporting of Credit Information in the UCRF ........................... 64

Annex - VI: Credit information reporting regarding members of the SHGs ..................... 69

Annex - VII: Provisions of the credit information reporting mechanism subsequent to

cancellation of licence or Certificate of Registration ......................................................... 81

Annex – VIII: Consumer Data Quality Index ........................................................................ 82

Annex – IX: Commercial Data Quality Index ....................................................................... 84

Annex – X: Microfinance Data Quality Index ....................................................................... 87

Annex – XI: Information on secured assets possessed under the SARFAESI Act, 2002 90

Annex – XII: Disclosure by CICs ........................................................................................... 91

Annex – XIII: Illustrative examples for apportionment of Compensation amount ........... 92

Annex – XIV: Best Practices for CIs ..................................................................................... 98

Annex - XV: Best Practices for CICs .................................................................................... 99

Annex - XVI: List of Circulars repealed with the issuance of Master Direction ............. 101

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 भारतीय ररज़िा बैंक
RESERVE BANK OF INDIA

Master Direction – Reserve Bank of India (Credit Information Reporting)

Directions, 2025

In exercise of the powers conferred by Section 11 of the Credit Information Companies

(Regulations) Act, 2005 (hereinafter referred to as CICRA), the Reserve Bank of India
(hereinafter referred to as ‘the RBI’) being satisfied that it is necessary and expedient in
the public interest to do so, hereby issues the Master Direction – Reserve Bank of India
(Credit Information Reporting) Directions, 2025, hereinafter specified.

Objective

These directions aim to establish a standardised framework for reporting and

dissemination of credit information; safeguard the confidentiality and security of
sensitive credit data; provide mechanisms for consumers to access their credit
information and grievance redressal on matters related to credit information reporting.

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 CHAPTER – I: PRELIMINARY

1. Short Title and Commencement

(1) These Directions shall be called the Master Direction – Reserve Bank of India
(Credit Information Reporting) Directions, 2025.

(2) These Directions shall come into force with immediate effect, unless otherwise
specified.

2. Applicability
The provisions of these Directions shall be applicable to credit institutions (CIs) and
credit information companies (CICs) as defined in these Directions.

3. Definitions

(1) For the purpose of these directions, unless the context otherwise requires:

(a) “Company” means a company defined under section 3 of the Companies Act,
1956 or corresponding section under the Companies Act, 2013.

(b) “Credit Information Companies (CICs)” means companies that have been
granted a certificate of registration under section 5 of the CICRA. The CICs registered
with RBI under Section 5 of the CICRA are listed in Annex I.

(c) “Credit Institutions (CIs)” means the following institutions:

(i) Banks -

A. All Commercial Banks (including Small Finance Banks, Local Area

Banks and Rural Banks, and excluding Payment Banks)

B. All Primary (Urban) Co-operative Banks, State Co-operative Banks and

Central Co-operative Banks

(ii) All India Financial Institutions (AIFIs) regulated by the Reserve Bank, viz.,

A. Export Import Bank of India (EXIM Bank)

B. National Bank for Agriculture and Rural Development (NABARD)

C. National Housing Bank (NHB)

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 D. Small Industries Development Bank of India (SIDBI) and

E. National Bank for Financing Infrastructure and Development (NaBFID)

1
(iii) All Non-Banking Financial Companies (including Housing Finance
Companies)

(iv) All Asset Reconstruction Companies (ARCs)

(d) “Specified User (SU)” shall have the same meaning assigned to it under clause
(l) of section 2 of CICRA and those notified under regulation 3 of the Credit Information
Companies Regulations, 2006 (as amended from time to time).

(2) Words or expressions used in these Directions and not defined herein, but defined
in CICRA, 2005, the Credit Information Companies Rules, 2006 (hereinafter referred to
as “CIC Rules”) and the Credit Information Companies Regulations, 2006, (hereinafter
referred to as “CIC Regulations”), shall have the same meanings as assigned to them
in these Statute/ Rules/ Regulations. Any other words or expressions used and not
defined in these directions or aforesaid Statute/ Rules/ Regulations and defined in
Reserve Bank of India Act, 1934 or Banking Regulation Act, 1949 or the Companies
Act, 2013 shall have the same meanings as assigned to them in these Acts.

1
Except those which are purely into investment activities without any customer interface.

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 CHAPTER - II: MEMBERSHIP

4. Membership of the CICs

(1) All CIs shall become members of all the CICs registered with the RBI.

(2) One-time membership fee charged by the CICs from the CIs to become their
members shall not exceed ₹10,000/- each.

(3) The annual fees charged by the CICs from the CIs shall not exceed ₹5,000/- each.

(4) While entering into a membership agreement with entities eligible to become
Specified Users (SUs) under clause (j) of Regulation 3 of the CIC Regulations 2 (as
amended from time to time), CICs shall ensure the following:
(a) CICs shall adhere to the guidelines on the eligibility criteria for entities to be
categorized as SU under clause (j) of Regulation 3 of the CIC Regulations issued
vide press release dated January 05, 2022 as mentioned at Annex II.
(b) CICs shall put in place an appropriate due diligence and control mechanism while
giving membership, and also share credit information with entities that are eligible
to become SU under the aforesaid clause.
(c) A broad set of operational guidelines to be observed by CICs while entering into a
membership agreement with entities eligible to become SU under the aforesaid
clause is mentioned at Annex III.
(d) CICs should monitor the compliance of the entities categorized as SU under the
aforesaid clause to the eligibility criteria and other operational guidelines issued by
RBI on an annual basis. CICs shall obtain an undertaking on a quarterly basis from
these entities stating that they are complying with the eligibility criteria and other
operational guidelines issued by RBI on the matter.

2
Credit Information Companies (Amendment) Regulations, 2021, published in the Gazette of India vide notification CG-DL-E-
30112021-231472 dated November 29, 2021, expanded the definition of ‘Specified Users’ under Regulation 3 of CIC
Regulations, 2006 to include “an entity engaged in the processing of information, for the support or benefit of credit
institutions, and satisfying the criteria laid down by the Reserve Bank from time to time.”

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 CHAPTER - III: CREDIT INFORMATION REPORTING AND DISSEMINATION

5. Data Formats for reporting of Credit Information

The reporting of credit information by CIs to the CICs, shall be undertaken in
standardised data formats as prescribed in Annex IV. These standardised data formats
would be a non-proprietary reporting format and shall be known as “Uniform Credit
Reporting Format” (UCRF) as denoted below:

Form 1: Uniform Credit Reporting Format (Consumer) – for consumer segment.

Form 2: Uniform Credit Reporting Format (Commercial) – for commercial segment

Form 3: Uniform Credit Reporting Format (MFI) – for microfinance segment.

6. Submission of Data by CIs

(1) Reporting of Credit Information by CIs

(a) CIs shall submit data on credit information of its borrowers (including historical
data) to all CICs.

(b) CICs and CIs shall keep the credit information collected/ maintained by them,
updated regularly on a fortnightly basis (i.e., as on 15th and last day of the respective
month) or at shorter intervals as mutually agreed upon between the CI and CIC. The
fortnightly submission of credit information by CIs to CICs shall be ensured within seven
(7) calendar days of the relevant reporting fortnight. CICs shall provide a list of CIs which
are not adhering to the fortnightly data submission timelines to Department of
Supervision, Reserve Bank of India, Central Office at half yearly intervals (as on March
31 and September 30 each year) for information and monitoring purposes.

(c) CIs shall ensure that the records submitted to CICs are updated regularly and
that no instances of repayment, including that of the last instalment, are left unreported.

(d) The CICRA provides statutory backing for sharing of credit information by CIs
with CICs subject to conditions stipulated therein. Therefore, with CICRA coming into
force, the "consent clause" has become redundant and hence consent of the borrower
prescribed vide Annexure-I and II of the circular DBOD.No.DL.BC.29/20.16.002/2002-
03 dated October 1, 2002 need not be insisted upon by banks.

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(e) While reporting the credit information in the UCRF, among others, the guidelines
mentioned in Annex V shall be adhered to by CIs.

(2) Credit information reporting in respect of Self Help Group (SHG) members

(a) CIs financing SHGs shall report the SHG member level data to CICs in the
Uniform Credit Reporting Format (MFI) as mentioned in Annex IV.

(b) The structure of the credit information in respect of SHG members to be collected
and reported by CIs to CICs is mentioned at Annex VI.

(3) Credit Information Reporting Mechanism subsequent to cancellation of

licence or Certificate of Registration

(a) In case of cancellation of Certification of Registration (CoR)/ licence of a CI by RBI,

either through voluntary submission or supervisory action, CICs shall insert a suitable
disclaimer in the records of the CI’s borrowers to reflect non-updatability of the record
due to closure of the CI in their CIR.

(b) In order to address the challenges in updating credit information of borrowers of

CI whose Certification of Registration (CoR)/ licence has been cancelled, CICs and CIs
shall implement, before April 10, 2025, a credit information reporting mechanism
subsequent to cancellation of licence/ CoR of banks/ NBFCs as given in Annex VII.

7. Data Validation by CICs and Rectification of Rejected Data

(1) The CICs shall share with the CIs, the logic and validation processes involved in
data acceptance, so that instances of data rejection are minimised. The reasons for
rejection shall be parameterised by the CICs and circulated among the concerned CIs.

(2) Rejection reports issued by CICs shall be simple and understandable so that they
can be used for fixing reporting and data level issues by the CIs.

(3) CIs shall rectify the rejected data and upload the same with the CICs within seven
days of receipt of such rejection report.

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(4) CICs shall undertake periodic exercises/checks, at least once in a quarter, to
identify identifier inconsistencies in its database and share the findings of such identifier
inconsistencies with the respective CIs for confirming the accuracy of the same. The list
of CIs who do not respond in timely manner (say within a month) to such data cleansing
exercises shall be sent to Department of Supervision, Central Office at half yearly
intervals (as on March 31 and September 30) for information.
Explanation: CICs shall not share the data received from CIs under CICRA for
ascertaining identifier inconsistencies with its respective nodal authorities and also
not make changes to its database without obtaining confirmation from the
respective CIs.

8. Data Quality Index

(1) CICs shall prepare and provide Data Quality Index (DQI) for Consumer,
Commercial and Microfinance segments as given in Annex VIII, IX and X, respectively,
for assessing the quality of data submissions by CIs to CICs and improving the same
over a period of time.

(2) CICs shall provide DQIs for the three reporting segments (Consumer, Commercial
and Microfinance) in the form of numeric scores on a monthly basis to all member CIs.

(3) DQI score for the Consumer segment shall be provided at CI level as an average
of demographic and trade data scores and such DQI score shall be computed as an
average of file level DQI scores of that CI.

(4) DQI scores for Commercial and Microfinance segments shall also be provided at
CI and file level. The DQI scores for Commercial and Microfinance segments at CI level
shall be computed as weighted average of file level DQI scores of Commercial and
Microfinance segments, respectively, of that CI.

(5) CICs shall compute industry level DQIs for each of the three reporting segments
as weighted average of the CI level DQI in their respective category (e.g. Public-Sector
Banks, Private Sector Banks, Foreign Banks, Co-operative Banks, RRBs, NBFCs etc.)
on monthly basis. Further, a half yearly Industry Benchmark shall be calculated as a

10
rolling average of preceding six months Industry level DQI score of the respective
category of CIs.

(6) CICs shall provide reasons for decline in score to each CI, if its (a) CI level score
has declined over the previous month or (b) CI level score is lower than the half yearly
industry benchmark.

(7) CICs shall provide monthly data of CI level DQI and industry level DQI of all
segments to Department of Supervision, Reserve Bank of India, Central Office at half
yearly intervals as on September 30 and March 31 each year, for information and
monitoring purposes.

(8) CIs are advised to undertake half yearly review of the DQI for all segments to improve
the quality of the data being submitted to CICs. A report consisting of issues identified
and corrective steps taken shall be placed before its top management by each CI for
review within two months from the end of that half-year.

9. Credit Information dissemination by CICs

(1) Credit Information Report (CIR)

(a) It is not considered necessary to standardise the format of the CIR as some
differentiation is essential for promoting competition in the market. However, CICs shall
standardise the CIR terminology and also have some mandatory key fields. This would
facilitate comparison between CIRs received from two or more CICs, by the users.

(b) CICs shall provide a single credit information report (CIR) for one borrower, even
if the firm/ person has more than one address, by utilising a unique identification number
such as PAN number, Voter ID number, Passport number, Driving License number, etc.,
provided by the CI.

(c) CICs shall capture details of co-borrowers and guarantors, wherever applicable,
in the CIR. This would facilitate deciding on the extent of exposure a CI can consider on
an entity. The CIR shall give details of the loans availed by the customers in their
capacity as borrower/co-borrower/guarantor.

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(d) In the case of multiple borrowings by the same customer, involving both current
and closed accounts, the CICs shall provide information on various accounts in the order
of live accounts, closed accounts and overall position of NPA status/ wilful default/ suit
filed, with limits and liabilities for each account.

(e) CIR shall provide appropriate disclosures, if any information contained therein has
been disputed and the matter has not been satisfactorily resolved. If the customer so
desires, his/ her comment could also be added to the CIR. Certain fields pertaining to
consumer disputes viz. dispute code, dispute description, dispute date and consumer
comments on disputes (as listed in Annex 5 of the Aditya Puri Committee Report3) may
be included in the CIR.

(f) Information relating to loans declined previously to customers shall not be reported
by CICs, as such information could be prejudicial to the interests of the customer as
rejection in one CI could be used as a ground for rejection of the same by another CI.

(g) In addition to the existing CIR, the CICs may provide a comprehensive credit
information report (CCIR) incorporating the credit information in respect of a borrower
available in all the modules, i.e., the consumer, commercial and MFI, as an additional
option for usage by CIs. This would provide the CIs with an option to consume either
the CIR or the CCIR, based on their respective credit appraisal requirements.

(h) To facilitate the understanding and interpretation of credit scores in an easy and
consistent manner, the credit scores shall be calibrated from 300 to 900 by all CICs, so
that they have a common classification of credit scores.

(i) The CICs shall provide access in an electronic format, upon request and after due
authentication of the requester, to one free full credit report (FFCR) including credit
score, once, at any time, during a year (January – December), to individuals whose
credit score is available with them. FFCR shall show the latest position of the CIs
exposure to the individual as per the records available with the CICs. The contents of
the FFCR shall be the same as appearing in the most detailed version of the reports of

3
The Report of the Committee can be accessed through the link: https://website.rbi.org.in/en/web/rbi/-
/publications/reports/report-of-the-committee-to-recommend-data-format-for-furnishing-of-credit-information-to-credit-
information-companies-763

12
the individual provided to CIs, including the credit score. CICs shall prominently display
the link for accessing the FFCR on their website (on the homepage itself) so that
individuals are able to access their FFCR conveniently. The CICs shall have a Board
approved policy on making available the FFCR.

(j) The enquiry module of CICs for generation of CIRs shall have appropriate sub-
fields (with not more than 5-7 options each) for the SUs to choose from while selecting
the purpose of enquiry. Further, one of the sub-fields in the enquiry module of CICs shall
be invariably designated as ‘Business Loan - Director Search - soft enquiry - score
unaffected’. CICs shall conduct awareness programmes to sensitize SUs on the
importance of choosing correct enquiry parameters and its implications.

(2) Sharing of credit information with third party entities based on consent of
individuals

It is observed that the CICs are sharing credit information based on consent of an
individual, with entities which are not SUs, by entering into an agreement with such
entities. Given the sensitivity and possible misuse while sharing such credit information,
the CICs shall put in place a suitable mechanism for the purpose.

(a) CICs shall put in place a robust due diligence and control mechanism while sharing
credit information of an individual based on his/her consent with entities which are not
specified users, by entering into agreement with such entities. This shall involve an
evaluation of all the available information about the entity, including but not limited to
the following:

(i) The general character of management should not be prejudicial to public

interest.

(ii) Business reputation, ownership structure, compliance/ governance standards,

grievance redressal mechanism and outstanding litigation.

(iii) Financial soundness and ability to service commitments even under adverse
conditions.

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 (iv) Necessary technological, entrepreneurial and managerial resources to support
the proposed activity of the customers over the contracted period.

(v) Information security and internal control, audit coverage, monitoring and
reporting environment and business continuity management.

(b) CICs while sharing credit information of an individual with an entity based on
consent shall ensure from the entity that:

(i) The entity, in its capacity as an authorized representative of the individual,

shall use the CIR solely for the limited end use as agreed between them and
shall not use or sell or resell or pass on information to any other person or
engage itself in obtaining CIR other than for the consented purpose.
"Individual Consent" means the prior written consent of the individual by any
documented means, stored as an electronic or physical record verifiable from
time to time and permanent in nature.

(ii) The credit information shared by CICs with these entities is stored only for a
limited time period of six months, or till such time the credit information is
required to be retained to satisfy the purpose for which it was intended, or
the individual withdraws his/her consent to store such credit information,
whichever is earlier and thereafter, the stored credit information shall be
deleted. If the purpose for which such credit information so obtained by the
entities is not fulfilled, then these entities would be required to seek a fresh
consent from the concerned individual for retaining credit information beyond
a period of six months as stated above. The Information System auditor
appointed for the purpose shall examine compliance to the above.

(iii) There is no unauthorized use by any other third party including but not limited
to any of its group companies, subsidiaries, affiliates or associates in violation
of the provisions of CICRA, 2005 and other applicable laws.

(iv) Such information is shared with its employees or agents on a ‘need to know
basis’ only, while ensuring that such employees or agents with access to the
said information are subjected to obligation of confidentiality.

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 (v) The credit information received is duly protected both online and offline
against any unauthorized access or use, to ensure the confidentiality and
security of all transactions except for disclosures made as agreed to between
the entity and the individual.

(vi) The credit information received shall be processed and stored in India and
not transferred outside India.

(c) With respect to Information System (IS) Audit –

(i) The CICs shall incorporate a clause in their agreement that a CISA certified
auditor appointed by the entity would conduct IS audit of the entities with
whom CICs have entered into agreement for sharing of credit information
based on consent of the individual and the IS audit reports in this regard shall
be submitted to CICs. Such audit shall be undertaken annually or even
earlier, if warranted.

(ii) The scope of IS audit or appointed IS auditor would be to ensure that the
entities are adhering to Section 19, 20 and 22 of CICRA, 2005 and Rules
18(b), 23, 28 and 29 of the CIC Rules, 2006 and are using the credit
information for the permitted purposes.

(iii) The IS audit reports and the review undertaken by the Board of the CIC shall
be shared with the supervisory team of RBI.

(d) CICs while entering into an agreement with these entities may incorporate
appropriate provisions in the contract/ agreement for enforcement of these guidelines.
Violation of any clause of the agreement by the entities or any adverse observations of
the IS auditor against the entities would warrant CICs to initiate stringent action which
may include, inter alia, termination of the agreement.

10. Correction of Credit Information Report

(1) CIs and CICs shall abide by the time periods stipulated under CICRA and the
Rules and Regulations framed thereunder in respect of updation, alteration of credit
information, resolving disputes, etc. Procedure prescribed under Rules 20, 21, 25 and
26 of the CIC Rules, 2006 in this regard shall be adhered to. Deviations from stipulated

15
time limits shall be monitored and commented upon in the periodical reports/reviews put
up to the Board/ Committee of Board on customer service.

(2) The CIs as well as the CICs shall have arrangements in place to receive customer
requests for rectification of data in CIRs. In order to maintain high data quality, all
erroneous data shall be corrected at the source by the CI that originally submitted the
data. The CIC shall not change borrower data unless the CI submitting the data has
rectified it at the source to obviate the risk of updated data being overwritten by
erroneous data in the next submission cycle by the CI.

(3) The CICs shall provide a special ‘view’ / ‘read only’ access to the member CIs to
view account level updates in their database through a front-end interface to enable CIs
to confirm or upload account updates/ correction requests and also in speedy resolving
of discrepancies in CIRs. The CICs shall operationalise a full-fledged online data
correction mechanism, in the interest of customer service.

(4) In case any correction is carried out in the CIR, the CICs shall provide a free copy
of the corrected report to whom the report had been issued during the previous six
months. However, the cost of the CIR may be borne by the members of CICs, if they
are responsible for the inaccurate data.

11. Use of credit information reports in credit appraisal

(1) The CIs shall include in their loan policies/ credit appraisal processes, suitable
provisions for obtaining CIRs from one or more CICs so that the credit decisions are
based on credit information available in the system.

(2) CICs should regularly hold workshops for CIs, in association with Indian Banks
Association (IBA) or Micro Finance Institutions Network (MFIN)/ Sa-Dhan, as the case
may be, for creating awareness about use of CIRs in credit appraisal and in better
screening of loan applicants.

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12. Display of information by CIs4

CIs, which are secured creditors as per the Securitisation and Reconstruction of
Financial Assets and Enforcement of Security Interest (SARFAESI) Act, 2002, shall
display, on their website, information in respect of the borrowers whose secured assets
have been taken into possession by the CIs under the SARFAESI Act, 2002 as per the
format given in Annex XI. The list consisting of this information shall be updated on
monthly basis.

13. Applicability of other instructions issued by Department of Regulation

CIs and CICs shall ensure compliance with the applicable instructions on credit
information reporting, as prescribed in the following Directions/ Circulars:

(1) Master Direction – Credit Card and Debit Card – Issuance and Conduct Directions,
2022 dated April 21, 2022, as amended from time to time.
(2) Master Direction – Classification, Valuation and Operation of Investment Portfolio
of Commercial Banks, Directions, 2023, dated September 12, 2023, as amended
from time to time.
(3) Master Direction – Standalone Primary Dealers (Reserve Bank) Directions, 2016,
dated August 23, 2016, as amended from time to time.
(4) Master Direction – Reserve Bank of India (Prudential Regulations on Basel III
Capital Framework, Exposure norms, Significant Investments, Classification,
Valuation and Operation of Investment Portfolio Norms for All India Financial
Institutions) Directions, 2023, dated September 21, 2023, as amended from time
to time.
(5) Guidelines on Digital Lending dated September 02, 2022, as amended from time
to time.
(6) Master Direction – Reserve Bank of India (Non-Banking Financial Company–
Scale Based Regulation) Directions, 2023 dated October 19, 2023 as amended
from time to time.

4
Frequently asked questions (FAQs) on this aspect are available on the following link:
https://website.rbi.org.in/web/rbi/faq-page-
2?ddm__keyword__26256231__FaqDetailPage2Title_en_US=Display%20of%20information%20-
%20Secured%20assets%20possessed%20under%20the%20SARFAESI%20Act,%202002

17
(7) Master Direction – Reserve Bank of India (Transfer of Loan Exposures) Directions,
2021 dated September 24, 2021, as amended from time to time.
(8) Master Direction - Reserve Bank of India (Financial Services provided by Banks)
Directions, 2016 dated May 26, 2016, as amended from time to time.
(9) Master Direction – Non-Banking Financial Company – Peer to Peer Lending
Platform (Reserve Bank) Directions, 2017 dated October 04, 2017, as amended
from time to time.

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 CHAPTER – IV: TECHNICAL WORKING GROUP

14. Instructions on Technical Working Group

(1) In order to institutionalize a continuing mechanism for reviewing and making

changes where necessary in the data formats, a Technical Working Group (TWG) shall
be formed. The TWG shall carry out the following functions:

(a) Review the data reporting formats, at least once a year, and make
recommendations, if any, to the Reserve Bank in this regard.

(b) Frame rules on data fields for all data reporting formats, viz., consumer,
commercial, micro finance (MFI) segments. The data formats after finalisation by the
Group will be submitted to RBI for approval.

(c) Any other matter relating to collection and dissemination of credit information as
the Reserve Bank may assign from time to time.

(2) The TWG shall comprise of representatives from Public Sector Banks, Private
Sector Banks, Foreign Banks, Primary (Urban) Cooperative Banks (UCBs), Regional
Rural Banks (RRBs), All India Notified Financial Institutions (AIFIs), Non-Banking
Financial Companies (NBFCs), Housing Finance Companies (HFCs), Asset
Reconstruction Companies (ARCs) India Banks’ Association (IBA), Micro Finance
Institutions Network (MFIN), Sa-Dhan and CICs.

(3) Meetings of the TWG shall be held at least once in a calendar year. The four CICs
shall act as convenor of the TWG by rotation (for each calendar year), in alphabetical
order of the name.

15. Standing Sub-Group of TWG

(1) A Standing Sub-Group of TWG shall be constituted to function as an advisory and

collaborative body to offer expert insights and make recommendations on technical
aspects of credit information reporting. Its purpose would be to support in-depth
discussions regarding challenges encountered by CIs and CICs in relation to credit
information reporting. This includes necessary modifications, including changes in the
IT systems, that may be required in the data reporting formats. The Sub-Group shall

19
work to support the broader TWG to ensure a holistic approach to strengthening the
credit information reporting ecosystem.

(2) The Sub-Group of TWG would consist of representatives from Public-Sector

Banks, Private Sector Banks, Foreign Banks, Small Finance Banks, Regional Rural
Banks, Urban Cooperative Banks, Non-Banking Financial Companies, Asset
Reconstruction Companies, Self-Regulating Organizations (SROs), viz., MFIN and Sa-
Dhan, and all CICs.

(3) Members of the Sub-Group shall be selected by the convenor with prior approval
of the Reserve Bank. To enhance the overall expertise and effectiveness of the
discussions, members of the Sub-Group shall nominate subject matter experts to its
meetings.

(4) The Sub-Group of TWG shall meet at least on a half yearly basis to discuss credit
information reporting issues and seek potential resolutions.

(5) To ensure effective coordination, the CIC that assumes the role of TWG convenor
for a specific year shall also act as convenor of the Sub-Group in that particular calendar
year.

(6) To ensure proper preparation and informed discussions, the convenor shall send
the meeting agenda and notes at least fifteen (15) days before the scheduled meeting.
Additionally, if members desire to introduce a new issue or item for discussion, they
should send a note outlining the points of discussion and proposed solutions to the
convenor.

(7) Action points emanating from discussions of the Sub-Group shall contain specific
timelines required for their implementation by CICs and CIs.

(8) Recommendations of the Sub-Group of TWG shall be forwarded to the

Department of Regulation, Central Office, Reserve Bank of India for perusal. If required,
RBI may seek TWG’s opinion on these recommendations.

20
 CHAPTER - V: CUSTOMER SERVICE AND GRIEVANCE REDRESSAL

16. Strengthening of customer service rendered by CICs and CIs

In order to strengthen and improve the efficacy of the grievance redress mechanism
and customer service provided by the CIs and CICs, the following measures shall be
put in place by CIs and CICs.

(1) Intimation of access to CIR and updation of credit information with CICs

(a) CICs shall send alerts through SMS/ email to customers when their CIR is
accessed by the SUs, wherever mobile number/ email ID details of the customers are
available. The alerts shall be sent by CICs only when the CIR enquiry reflects in the CIR
of the customer.

(b) CIs shall send alerts through SMS/ email to customers while submitting information
to CICs regarding default/ days past due (DPD) in existing credit facilities, wherever the
mobile number/email ID details are available.

(c) To enable sending of alerts through SMS/ email, the Uniform Credit Reporting
Format for reporting credit information by CIs to CICs has been modified as detailed in
Annex XII (Item 1).

(d) CIs are advised to organize special awareness campaigns to sensitize their
customers about benefits of submission of their mobile numbers/ email IDs.

(2) Setting up of Nodal points/ officials by CIs

(a) CIs shall have a dedicated nodal point/ official of contact for CICs for redress of
customer grievances. Details of the nodal point/ official along with email ID and
telephone/ mobile number shall be furnished by CIs to CICs.

(b) CIs shall inform CICs of any changes in the nodal points/ official within five (5)
calendar days of such a change.

21
(3) Reasons for rejection of requests for data correction by CIs

(a) CIs shall inform the customers the reasons for the rejection of their request for
data correction, if any, to enable such customers to better understand the issues in the
CIR.

(b) A list of reasons for rejection of requests shall be circulated by CICs to all CIs. CIs
shall use the same while communicating the rejections of the request for data correction
made by customers/ CICs during the grievance redress process.

(4) Root Cause Analysis of the Complaints by CIs

(a) CIs shall undertake Root Cause Analysis (RCA) of the customer grievances at
least on a half yearly basis. CIs shall also use, among others, information on data
rejected by the CICs and DQI provided by CICs as sources of information for carrying
out RCA.

(b) Analysis of the RCA shall be reviewed by the Top Management of CIs, at least,
on an annual basis.

(5) Periodic review of match logic algorithm by CICs

(a) CICs shall have a board-approved policy for undertaking periodic review (at least
on a half-yearly basis) of the ‘Search & Match’ logic algorithm implemented by them to
provide CIR of a borrower.

(b) CICs shall have a system of conducting Root Cause Analysis (RCA) of complaints.
RCA of the complaints being undertaken by CICs shall be used to identify issues in the
existing ‘Search & Match’ logic algorithm.

(c) Results of the RCA and subsequent changes in the search and match logic shall
be placed before the Board of Directors of the CIC for review.

(6) Ingestion of credit information data by CICs

(a) CICs shall ingest credit information data received from the CIs as per its data
acceptance rules, into their databases within five (5) calendar days of its receipt from
the CIs.

22
(b) In case of data rejection, CICs shall communicate to the concerned CI, regarding
rejection of the data with reasons, within seven (7) calendar days of receipt of the data.

(7) Disclosure of complaints on credit information reporting by CICs

CICs shall disclose on their websites, details of complaints registered against them and
CIs as per the format given in Annex XII (Table 1 and 2).

17. Framework for compensation to customers for delayed updation/

rectification of credit information

CICs and CIs are directed to implement the following compensation mechanism for
delayed updation/ rectification of credit information:

(1) Complainants shall be entitled to a compensation of ₹100 per calendar day in case
their complaint is not resolved within a period of thirty (30) calendar days from the date
of the initial filing of the complaint by the complainant with a CI/ CIC.

Explanation:

(a) Section 21 (3) of CICRA, 2005 provides that a complainant may request a CIC
or CI to update the credit information by making an appropriate correction, addition
or otherwise, and on such request the CI or CIC shall take steps to update the credit
information within thirty (30) days after being requested to do so.

(b) Rule 20 (3) (c) of CIC Rules, 2006 provides that the CI shall forward the
corrected particulars of the credit information to the CIC or complainant within a
period of twenty-one (21) days from the date when the CI was informed of the
inaccuracy in the credit information.

(c) The combined reading of Section 21(3) of CICRA, 2005 and Rule 20 (3) (c) of
CIC Rules, 2006 provide the CI and the CIC, collectively, an overall limit of thirty
(30) days to resolve/ dispose of the complaint. In effect, this would mean that a CI
would get twenty-one (21) days and CICs would effectively get the remainder of
nine (9) days for complete resolution of the complaint.

23
(2) A CI shall pay compensation to the complainant if the CI has failed to send updated
credit information to the CICs by making an appropriate correction or addition or
otherwise within twenty-one (21) calendar days of being informed by the complainant or
a CIC.

(3) A CIC shall pay compensation to the complainant if the CIC has failed to resolve
the complaint within thirty (30) calendar days of being informed by the complainant or a
CI, despite the CI having furnished the updated credit information to the CIC within
twenty-one (21) calendar days of being informed by the complainant or the CIC.

(4) The complainant shall be advised by the CI/ CIC of the action taken on the
complaint in all cases, including the cases where the complaint has been rejected. In
cases of rejection, the reasons for rejection shall also be provided by CI and CIC.

(5) Compensation to be provided by the CICs/ CIs to the complainant (for delayed
resolution beyond thirty (30) calendar days of filing the complaint) shall be apportioned
among the CIs/ CICs concerned proportionately. Illustrative examples of the same are
given in Annex XIII.

(6) Where the grievance/ complaint involves inaccurate credit information provided by
more than one CI, the complaint shall be registered by the complainant with the
concerned CIC. The CIC shall coordinate with all the CIs concerned and furnish the
complainant with a comprehensive resolution of the grievance.

(7) Where the complaint has been received and registered by a CIC and there has
been a delay in the resolution of the complaint, the CIC shall inform the concerned CI(s)
and the complainant after the final resolution, regarding total delay (in calendar days)
and the amount of compensation to be paid by the CI(s) and/ or CIC.

(8) Where the complaint has been received and registered by a CI and there has been
a delay in the resolution of the complaint, the CI shall inform the concerned CIC(s) and
the complainant after the final resolution, regarding total delay (in calendar days) and
the amount of compensation to be paid by the CI and/ or CIC(s).

24
(9) The date of the resolution of the grievance shall be the date when the rectified CIR
has been sent by the CIC or CI to the postal address or email ID provided by the
complainant.

(10) The CICs/ CIs shall make appropriate provision in their complaint submission
format (both online and offline) for enabling the complainant to submit the contact
details, email ID, and bank account details/ Unified Payment Interface (UPI) ID for
crediting the compensation amount. The onus of providing accurate details will lie with
the complainant and the CIs/ CICs will not be held responsible for any incorrect
information provided by the complainant.

(11) The compensation amount shall be credited to the bank account of the
complainant within five (5) working days of the resolution of the complaint.

(12) The complainant can approach RBI Ombudsman, under the Reserve Bank -
Integrated Ombudsman Scheme, 2021, in case of wrongful denial of compensation by
CIs or CICs.

(13) In case of wrongful denial of compensation by CIs which are yet to be covered
under the Reserve Bank - Integrated Ombudsman Scheme, 2021, the complainant can
approach Consumer Education and Protection Cell (CEPC) functioning from Regional
Offices (ROs) of Reserve Bank of India.

(14) The compensation framework shall not be applicable in the following cases:

(a) disputes for which remedy has been provided under Section 18 of CICRA, 2005.
The Section 18 of CICRA, 2005 provides that for disputes arising amongst, CICs,
CIs, borrowers, and clients on matters relating to the business of credit information
and for which no remedy has been provided under CICRA, 2005, such disputes shall
be settled by conciliation or arbitration as provided in the Arbitration and Conciliation
Act, 1996.

(b) complaints/ references relating to (i) internal administration, (ii) human resources,
(iii) pay and emoluments of staff, and (iv) references in the nature of suggestions and
commercial decisions of the CIC/CI.

25
 (c) complaints pertaining to disputes/ grievances regarding the computation of the
credit score/ credit score model.

(d) complaints that have been decided by or are already pending in other fora such
as Consumer Disputes Redressal Commission, Courts, Tribunals, etc.

18. Miscellaneous Instructions

CICs shall share with the complainant, if he/she desires, the details of action taken with
respect to their complaint, the relevant correspondences/follow-up done with the CIs
and the reply received from CIs. This would not only help in tracking of complaint by the
complainant but also go a long way in making the grievance redressal mechanism more
robust.

19. Reserve Bank- Integrated Ombudsman Scheme, 2021

CICs and CIs covered under the Reserve Bank – Integrated Ombudsman Scheme,
2021 (RBIOS, 2021) shall comply with the directions provided under the said Scheme.

20. Appointment of Internal Ombudsman

CIC and CIs covered under the Internal Ombudsman framework shall adhere to the
instructions issued vide Master Direction – Reserve Bank of India (Internal
Ombudsman) Directions, 2023 dated December 29, 2023 (as amended from time to
time).

26
 CHAPTER – VI: BEST PRACTICES FOR CIs AND CICs

21. Best Practices for CIs

(1) CIs (other than ARCs) shall take into account the best practices as detailed in
Annex XIV, while formulating or reviewing their policies and procedures under the
CICRA with the approval of their Board of Directors.

(2) ARCs shall adhere to the instructions best practices issued vide circular on
Submission of information to Credit Information Companies (CICs) by ARCs dated
October 10, 2024, as amended from time to time.

22. Best Practices for CICs

CICs shall take into account the best practices as detailed in Annex XV and put in place
a system for consumer complaint redressal with the approval of their Board of Directors.
Such policy shall be displayed on their websites.

27
 CHAPTER – VII: REPEAL PROVISIONS AND INTERPRETATIONS

23. With these Directions coming into force, instructions / guidelines contained in the
circulars mentioned in Annex XVI, issued by the Reserve Bank stand repealed.

24. All approvals / acknowledgements given under the above circulars shall be
deemed as given under these directions.

25. All the repealed circulars are deemed to have been in force prior to the coming
into effect of these directions.

26. For the purpose of giving effect to the provisions of these Directions, the RBI may,
if it considers necessary, issue clarifications in respect of any matter covered herein and
the interpretation of any provision of these directions given by the RBI shall be final and
binding on all the parties concerned. Violation of these directions shall invite penal action
under the provisions of CICRA, 2005. Further, these provisions shall be in addition to,
and not in derogation of the provisions of any other laws, rules, regulations or directions,
for the time being in force.

28
 Annex – I: List of the CICs registered with the RBI

Sl. No. List of the CICs registered with Date of issue of Certificate of
RBI Registration

1. CRIF High Mark Credit Information November 25, 2010

Services Private Limited

2. Equifax Credit Information March 26, 2010

Services Private Limited

3. Experian Credit Information February 17, 2010

Company of India Private Limited

4. TransUnion CIBIL Limited March 05, 2012

29
Annex- II: Eligibility criteria for entities to be categorised as SU under clause (j)
of Regulation 3 of CIC Regulations
1. The entity shall be a company incorporated in India or a Statutory Corporation
established in India.

2. The governing statute of the Statutory Corporation or Memorandum of Association of

the Company, as the case may be, should allow the business/activity of processing of
information for the support or benefit of credit institutions.

3. In the case of a company, it should have a net worth of not less than rupees two
crores as per the latest audited balance sheet and shall meet the requirement on a
continuing basis.

4. In the case of a company, it shall be owned and controlled by resident Indian

citizens/Indian company owned and controlled by resident Indian citizens5.

5. The ownership of the company shall be well diversified5 6.

6. In the case of a company, it shall have not less than three (3) years of experience in
running the business/activity of processing information for the support or benefit of credit
institutions and shall have a clean track record.

7. The company, nor its promoter (s), or any director(s) of the company should not have
at any time in the past been convicted of any offence involving moral turpitude or any
economic offence.

8. The entity should have a certification from CISA certified auditor that it has a robust
and secure Information Technology (IT) system in place for preserving and protecting
the data relating to the credit information as per the provision of the Credit Information
Companies (Regulation) Act, 2005 and Rules and Regulations framed thereunder and
any other applicable Regulations, Guidelines in this regard.

The entities meeting the above-mentioned criteria may apply to the Credit Information
Companies (CICs) for obtaining the membership of CICs as a SU.

5
Entities authorized by Reserve Bank to operate the Trade Receivables Discounting System (TReDS)
platform are exempted from complying with clause 4 and 5 of the eligibility criteria.
6
However, this condition shall not apply to the holding of shares or voting rights by the Central
Government/State Government/Central or State PSUs.

30
Clarifications on the Eligibility criteria

(a) The ownership and control requirements as prescribed in the eligibility criteria shall
be as per the provisions of FEMA, 1999 and Rules and Regulations framed
thereunder.

(b) CICs shall include in their membership contract/ agreement with the SUs, a
suitable clause that, whenever there is change in ownership in SUs the same must
be reported to CICs immediately, and not later than 30 days.

(c) For an entity to be considered as well diversified, the shareholding by the promoter
group and non-promoter shareholders, shall not be more than 26 per cent and 10
per cent respectively, of the paid-up voting equity share capital of the entity. The
computation of 26 per cent shareholding limit will include the aggregate holding of
all promoters, promoter group and their relatives [as defined under section 2 (77)
of the Companies Act, 2013 and Rules made thereunder]. The terms ‘promoter’
and ‘promoter group’ would have the same meaning as defined in the Companies
Act, 2013 and ‘Guidelines for on tap licensing of Small Finance Banks in private
sector’ of RBI dated December 5, 2019, as amended from time to time,
respectively.

(d) Entities not fulfilling the ‘well diversified’ criteria and desirous of obtaining
membership of CIC as SU shall comply with the above criteria within 5 years from
the date of issue of the eligibility criteria by the Reserve Bank. CICs, however, are
free to prescribe a lesser period for achieving the dilution path by the entity.

(e) Enquiries done by the SU shall be in the nature of soft enquiry and the enquiries
shall not be tagged to the SU in the Credit Information Report of the individual.

(f) Sharing of credit information by Specified Users with any other person (including
credit institutions) is in violation of Section 17 (4) of CICRA and Regulation 9 of
CIC Regulations, 2006. CICs shall inform all their Specified Users to not share the
credit information received under the Act (CICRA) with any other person.

31
Annex- III: Operational guidelines to be observed by CICs while entering into a
membership agreement with entities eligible to become SU under clause (j) of
Regulation 3 of CIC Regulations

The Credit Information Companies (CICs) while entering into a membership agreement
with SU under clause (j) of Regulation 3 of the Credit Information Companies
Regulations, 2006 (as amended from time to time) shall incorporate, inter alia, the
following provisions in the contract/agreement:

1. The SU shall ensure adherence to all the requirements prescribed under the
CICRA, 2005 and the Rules and Regulations made therein, and the Directions issued
by RBI from time to time.

2. The SU shall undertake an audit of its Information Systems (IS) by a CISA certified
auditor on a half yearly basis and the report of the same shall be submitted to CICs. The
scope of IS audit or role of appointed IS auditor would be to examine adherence of the
SU to the relevant provisions of the CICRA, CIC Rules, CIC Regulations (as amended
from time to time), and the Directions issued by RBI from time to time. The IS audit
reports and the review undertaken by the CIC shall be shared with the supervisory team
of RBI.

3. The SU shall process and store the credit information in India.

4. The SU shall store the credit information received from the CICs only for a limited
time period of six months or till such time the credit information is required to be retained
to satisfy the purpose for which it was intended, whichever is earlier and thereafter, the
stored credit information shall be deleted.

5. The SU shall set up the grievance redressal system which shall be prominently
displayed on its website with contact details of officials along with escalation matrix (in
vernacular language and/or in English).

32
 Annex - IV: Uniform Credit Reporting Format

Form 1: Uniform Credit Reporting Format (Consumer)

Segments Fields
Header Reporting Reporting Cycle Identification Date Reported Reporting Authentication Member Data
Member / Member / and Certified Password Method
Processor User Processor Short
ID Name
Name Consumer Name Date of Birth Gender

ID ID Type ID Number Issue Date Expiration Date

Telephone Telephone Number Telephone Extension Telephone Type

Email E-Mail ID

Address Consumer Address State Code PIN Code Address Residence Code
Category
Account Current/New Current/New Current/New Account Account Type Ownership Date Opened/ Date of Last Payment
Reporting Member Short Number Indicator Disbursed
Member Code Name
Date Closed Date Reported and High Credit/ Current Balance Amount Overdue Number of Days Old Reporting
Certified Sanctioned Past Due Member Code
Amount
Old Member Short Old Account Old Account Type Old Ownership Suit Filed/ Wilful Credit Facility Status Asset
Name Number Indicator Default Classification
Value of Collateral Type of Collateral Credit Limit Cash Limit Rate of Interest Repayment Tenure EMI Amount

Written-off Amount Written-off Amount Settlement Payment Actual Payment Occupation Code Income
(Total) (Principal) Amount Frequency Amount
Net/Gross Income Monthly/Annual Income
Indicator Indicator

Note: The reporting fields of the Consumer reporting format to incorporate among others the
following catalogue values:

Field Name Remarks

Account Type Inclusion of additional catalogue values:
 Short term personal loan
 Priority Sector – Gold loan
 Temporary Overdraft (account should be considered closed by
CICs when it is not reported in subsequent months by CIs in view
of credit balance in the said account)
Credit Facility Status Inclusion of additional catalogue values:
 Restructured due to COVID-19
 Post Write Off Closed
 Restructured and Closed
 Auctioned and Settled
 Repossessed and Settled
 Guarantee Invoked
Ownership Indicator Inclusion of additional catalogue value:
 Deceased
Type of Collateral Inclusion of additional catalogue value:
 Multiple Securities and Others
ID Type Inclusion of additional catalogue values:
 NREGA card number
 CKYC
Payment frequency Inclusion of additional catalogue values:
 Bullet payment
 Daily
 Half yearly
 Yearly
 On Demand

33
Address Category Inclusion of additional catalogue value:
 Mortgage Property address
High Credit/ The reporting field to be mandatory
Sanctioned Amount

34
 Form 2: Uniform Credit Reporting Format (Commercial)
Segments Fields

Header Member ID Previous Member Date of Creation & Reporting / Cycle Date Information Type Filler
ID Certification of Input File
Borrower Member Branch Previous Member Borrower s Name Borrower Short Name Company Date of Incorporation
Code Branch Code Registration Number
PAN CIN TIN Service Tax number Udhyam Registration Borrower s Legal Business
Number Constitution Category
Business/ Industry Class of Activity 1 Class of Activity 2 Class of Activity SIC Code Sales Figure Financial Year
Type 3
Number of Credit Rating Assessment Agency Credit Rating As Credit Rating Filler
Employees / Authority On Expiry Date
Address Borrower Office Borrower Office Address Line 1 Address Line 2 Address Line 3 City/Town District
Location Type DUNS
Number
State/Union Territory Pin Code Country Mobile Telephone Area Telephone Fax Area Code
Number(s) Code Number(s)
E-mail ID Filler

Relationship Relationship Related Type Relationship Business Entity Business Business / Individual Name Prefix
DUNS Number Name Category Industry Type
Full Name Gender Company Date of Incorporation Date of Birth PAN Voter ID
Registration
Number
Passport Number Driving License ID UID Ration Card No CIN DIN TIN

Service Tax number CKYC Percentage of Address Line 1 Address Line 2 Address Line 3 City/Town
Control
District State/Union Pin Code Country Mobile Number(s) Telephone Telephone Area
Territory Number(s) Code
Fax Number(s) Fax Area Code Filler

Segments Fields

Credit Facility Account Previous Account Facility / Loan Sanctioned Currency Code Credit Type Tenure /
Number Number Activation / Amount/ Notional Weighted Average
Sanction Date Amount of maturity period of
Contract Contracts
Repayment Frequency Drawing Power Current Balance / Notional Loan Expiry / Maturity Date Loan Renewal Date Asset
Limit Utilized /Mark Amount of Out- Classification / Days Past
to Market standing Due (DPD)
Restructured
Contracts
Asset Classification Date Amount Overdue / Overdue Bucket 01 ( Overdue Bucket Overdue Bucket 03 ( 61 – Overdue Bucket 04 Overdue Bucket
Limit Overdue 1 – 30 days) 02 ( 31 – 60 90 days) (91 – 180 days) 05 (Above 180 days)
days)
High Credit instalment Amount Last Repaid Amount Account Status Account Status Written Off Amount Settled Amount
Date
Major reasons for Amount of Contracts Asset based Guarantee Bank Remark Wilful Default Date Classified
Restructuring7 Classified as NPA Security coverage Coverage Code Status as Wilful Default
Suit Filed Status Suit Reference Suit Amount in Date of Suit Dispute ID No. Transaction Type Other_BK
Number Rupees Code
UFCE (Amount) UFCE Date

Guarantor Guarantor Guarantor Type Business Business / Guarantor Entity Individual Name Full Name
DUNS Category Industry Type Name Prefix
Gender Company Date of Date of Birth PAN Voter ID Passport Number
Registration Incorporation
Number
Driving License ID UID Ration Card No CIN DIN TIN Service Tax number

Other ID Address Line 1 Address Line 2 Address Line 3 City/Town District State/Union
Territory
Pin Code Country Mobile Number(s) Telephone Area Telephone Fax Area Code Fax Number(s)
Code Number(s)
Guarantee Invocation Date

Security Value of Security Currency Type Type of Security Security Date of Valuation Filler
Classification
Dishonour of Date of Amount Instrument / Number of times Cheque Issue Reason for Filler
Dishonour Cheque Number dishonoured Date Dishonour
Cheques
File Closure Number of Borrower Number of Credit Filler
Segments Facility Segments

Note: The reporting fields of the Commercial reporting format to incorporate among others the
following catalogue values:
Field Name Additional catalogue values
Account Status Inclusion of additional catalogue value:
 Restructured and Closed

7
This field would help in understanding whether the restructuring of loan of the borrower was due to external/
extraneous factors such as external environment, general downturn in economy, etc., or company/ borrower
specific issues such as change in management, performance of promoters, etc.

35
Credit Type Inclusion of additional catalogue values:
 Mudra term loan
 Mudra working capital
 Temporary Overdraft (account should be considered closed by
CICs when it is not reported in subsequent months by CIs in view
of credit balance in the said account)
Major reasons for Inclusion of additional catalogue value:
restructuring  Restructured due to COVID-19
Sanction Date The reporting field to be mandatory
Location Type Inclusion of additional catalogue value
 Mortgage Property address
Relationship Inclusion of additional catalogue value
 Karta (HUF)
Asset Classification/ Removal of catalogue values:
Days Past Due  Special Mention Accounts
 Doubtful
Borrower’s Legal Removal of catalogue value:
Constitution  Not Classified
Class of Activity To be reported as per Basic Statistical Returns 1 and 2

36
 Form 3: Uniform Credit Reporting Format for MFIs (Including SHG)

This document provides description of the file format for Microfinance data to be
reported to CICs. This format follows Group, Consumer, Account structure – Multiple
Groups, Each Group with Multiple Consumers and Each Consumer if taken credit has
an account. It is recommended that a separate file is shared with CIC for SHG accounts
and JLG + Individual accounts. All Microfinance borrowings in the names of the
individuals, regardless of the purpose, should be included in this format. The data should
contain all live loan accounts during the relevant period, all accounts which got closed
during the period and all accounts which opened during the period. Irrespective of the
frequency of data sharing, the format of data sharing remains the same.

A. Segments in Input File Format

The following table describes the different segments that make up the Data Input File
Format
Segment
# Segment Option Occurrences Field Separator
Tag
1 Header HDR Required Occurs once for a file Fixed length separation
2 Group GRPCRD Required Occurs multiple times, Separated (¬ or ~ or Pipe
Segment as many Groups in the “|”)
portfolio (only for SHG
Groups)
3 Member/ CNSCRD Required Occurs multiple times, Separated (¬ or ~ or Pipe
Consumer as many customers in “|”)
Segment the Portfolio. Multiple
Members exist under
one Group
4 Address ADRCRD Required One or more for every Separated (¬ or ~ or Pipe
Segment Consumer “|”)
5 Account ACTCRD Required One or more for every Separated (¬ or ~ or Pipe
Segment Account “|”)
6 Trailer TRL Required Occurs once for a file Fixed length

Note: ¬ is ASCII Character 170.

37
B. Header Segment (HDR)

The Header Record is the first segment of the data submission file. It is a required
segment, only one Header segment is reported for each file and it is reported at the start
of the File. It contains information necessary to identify the Member Institution and the
Reporting date. It is a fixed length segment.

# Field Name Option Type Length Description

1 Segment Identifier Required AN 3 Must contain the value "HDR" to identify
the Header Segment.
2 Name of Required AN 5 Contains the name of the submission
Submission File file, e.g. "HMMFI" which indicates CRIF
High Mark Microfinance Input File.
3 Layout Version Required AN 3 Indicates Input file format version
Number number. Contains the value "3.2"
4 Submitting Required AN 10 Must contain the unique member ID
MEMBER ID assigned by the CIC to the Member
Institution.
5 Submitting Required AN 30 Must contain the name of Member
MEMBER Name Institution submitting the file
6 Submitting Branch Required AN 30 Unique Branch ID assigned by CRIF High
ID When Mark to the Institution’s Branch for a
present decentralized data submission. Could be
left blank, 30 spaces to be added if
BLANK.
7 Reported Date Required D 8 Must contain the date "AS OF WHICH"
the data is being reported to the CIC. If
records in the file are updated on
different dates, use the most recent
date.

Valid calendar date in the DDMMYYYY

format
8 File Creation Date/ Required D 8 The date when the file was created,
Extraction Date which must be equal to or later than
date in the Date Reported Field.

Valid calendar date in DDMMYYYY

format.

For example, Date Reported is August

31, 2007. If the file was extracted on
September 7, 2007 and submitted to
CRIF High Mark on September 8, 2007,

38
 then the file creation date will be
September 7, 2007, i.e. 07092007.

9 Organization Data Required AN 3 Contains the organization's account or

Structure Indicator Customer structure.

SHG for SHG data

JLG for JLG + Individual Data
10 Password Required AN 30 Must contain the encrypted password
assigned by CICs to the Member
Institution
11 System Vendor Required AN 30 A unique identifier agreed upon to
Identifier when identify the vendor of Member
available Institution, furnishing the data, in case
Vendor system is being used. For in-
house developed system, specify
"INHOUSE ".

Could be left blank, 30 spaces to be

added if BLANK
12 Vendor System Required AN 10 The version of the system used to
Version Identifier when furnish the data in case Vendor system is
available being used. For In-house developed
system, specify "INHOUSE ".

Could be left blank, 10 spaces to be

added if BLANK
13 Reserved for AN 20 Reserved for Future Use
Future Use

39
C. Group Segment (GRPCRD)

The Group Segment is the second segment in the data submission file. It contains the
information necessary to identify the Group (only for SHG). It is present once per Group.
Each Group can have many customers/members within it. This is a required segment if
Loan Category is T04 or T05 or T06 or T07.

Typ Leng
# Field Name Option Description
e th
1 Segment Identifier A/N 6 Required Must contain the value "GRPCRD" to
identify the Member/Consumer Segment.
2 Group Identifier A/N 50 Required Unique Group Identifier used by the
Member Institution to identify the Group
uniquely.
3 Group Name A/N 200 Required Name of the SHG Group

4 Group Loan Account A/N 30 Required Loan Account Number of the Group as in
Number the Bank’s records
5 Disbursed Amount N 9 Required Total Disbursed amount for this loan (in
(Rs) Rupees)
6 Outstanding Balance N 9 Required Total outstanding principal for this loan (in
(Rs) Rupees)
7 Date D 8 Required Valid calendar date in DDMMYYYY format
Opened/Disbursed
8 Date Closed (if D 8 Required Valid calendar date in DDMMYYYY format
closed) when
present
9 Date of last payment D 8 Required Valid calendar date in DDMMYYYY format
when
present
10 Number of N 3 Required Original number of instalments at the time
Instalments When of disbursement
present
11 Repayment A/N 3 Required Enumeration:
Frequency F01- Weekly
F02 - Biweekly
F03 - Monthly
F04- Bimonthly
F05- Quarterly
F06- Semi-annually
F07-Annually
F08-Single Payment Loan (bullet /

40
 balloon)
F10-Other
12 Instalment Amount N 9 Required Instalment Amount for the Loan (Rs.)
13 Amount Overdue N 9 Required Amount which is due past the payment
(Rupees) date
14 DPD (Days past due) A/N 3 Required Enumeration:
000 = 0 payments past due (current
account) with Positive Balance
001 to 999 = Number days past due. If an
account is above 999 days, mark as 999
XXX = No payment history available for this
month
15 Loan Cycle ID N 3 Required Renewal cycle number of the Group
When
present
16 Loan Type (Term or A/N 10 Required C01-Term Loan
Cash Credit) C02-Cash Credit
17 Write Off Amount N 9 Required
(Rupees) When
present
18 Date Write-Off (if D 8 Required
written-off) When
present
19 Write-off reason (if A/N 20 Required Enumeration:
written off) When X01- First Payment Default
present X02-Death
X03-Wilful Default Status
X04-Suit Filed, Wilful Default Status
X09-Untagged
X10 - Not Applicable
20 Groups’ A/N 200 Required Communication Address for the Group - as
Communication when per address proof document (Number,
Address present Village/Taluk, Landmark, District)
21 State Code (Groups’ N 2 Required if Must be a state code as defined under
Communication Address is Catalogues
Address) provided
22 Pin Code (Groups’ N 10 Required if Valid 6 digit PIN Code
Communication Address is
Address) provided
23 Telephone Number 1 A/N 3 Required Telephone / contact information details
type Indicator When
present Enumeration:
P01-Residence
P02-Company
P03- Mobile

41
 P04-Permanent
P07-Other
P08-Un tagged
24 Group Telephone A/N 15 Required Group’s telephone number (contact)
Number 1 When
present
25 Group’s Bank A/N 50 Required Name of the Bank where the group has a
Account - Bank savings bank account
Name
26 Group’s Bank A/N 50 Required IFSC Code (preferred) or Name of the Bank
Account - Branch Branch where the group has a savings
Name bank account
27 Group’s Bank A/N 35 Required Account Number of group’s savings bank
Account - Account account
Number
28 Group’s Bank N 10 Required if Account Balance (in Rupees) of group’s
Account - Account available savings bank account
Balance
29 First Created Date D 8 Required if Date when the Group was formed
available
30 First Linkage Date D 8 Required if Date when the Group was first linked for
available credit
31 Group Identifier A/N 30 Required if Identifier for the Group as captured with
(Govt) available Government
32 Linked to a Govt A/N 20 Required if U01- NRLM
program available U02-NULM
U03-SRLM
U04-MEPMA
U99-Others
33 SHPI/NGO Identifier A/N 30 Required if Identifier for the NGO/SHPI as captured
available with the Member Institution
34 SHPI/NGO Name A/N 100 Required if Name of NGO/SHPI involved in Group
available Formation
35 SHPI/NGO Officer A/N 100 Required if Name of NGO/SHPI Personnel involved in
Name available Group Formation/Linkage
36 SHPI/NGO Address A/N 100 Required if Address of NGO/SHPI involved in Group
(with State and available Formation (Street, Village/Locality, Taluk,
Pincode) District, State, Pin Code)

42
D. Member/Consumer Segment (CNSCRD)

The Member/Consumer Segment is the third segment in the data submission file. It
contains the information necessary to identify the Customer like name, date of birth, the
identification numbers like Voters ID, Aadhaar (UID), Driving License and so on. It is
present once per Customer. For group loans, Customer means Individual Member
within the group.
It is a good practice that the key demographic details of the individual member (name,
address, father/spouse name, age, Date of Birth) are captured exactly from one of the
standard KYC Identifiers, preferably from UID/Aadhaar, Voter ID, Ration card or
MNREGA Job Card.

# Field Name Type Length Option Description

1 Segment Identifier A/N 6 Required Must contain the value "CNSCRD"
to identify the
Member/Consumer Segment.
2 Member Identifier A/N 35 Required Unique customer identification
number used by the Member
institution
3 Branch Identifier A/N 30 Required Unique branch code of the
when Member Institution where the
present customer was originally enrolled.
Could be left blank if not available
4 Kendra/Centre Identifier A/N 30 Required Unique centre code of the
when Member Institution where the
present customer was originally enrolled
Could be left blank if not available
5 Group Identifier A/N 50 Required Unique group Identifier used by
When the Member Institution where the
present Customer had originally enrolled.
Or Group Name to be provided
here. If both are present, then
Group ID^Group Name (separator
as ^)
This is a required field if Loan
Category is T01 or T02 or T04 or
T05 or T06 or T07
6 Member Name 1 A/N 100 Required Name of the Customer (First
Name)

43
7 Member Name 2 A/N 50 Required Name of the Customer (Middle
When Name)
present
8 Member Name 3 A/N 50 Required Name of the Customer (Last
When Name)
present
9 Alternate Name of A/N 30 Required If any ‘alias’ or maiden name of
Member When the Customer is captured.
present
10 Member Birth Date D 8 Required Date of birth of Customer. Valid
Calendar date in DDMMYYYY
format. Could be left blank if Age
& Age as on is captured
11 Member Age N 3 Required If instead of DOB, age is captured
then the age as captured at the
time of membership. Could be left
blank if DOB is captured.
12 Member's age as on date D 8 Required Date on which the age was
recorded - to identify the current
age
Valid Calendar date in DDMMYYYY
format. Could be left blank if DOB
is captured
13 Member Gender Type A/N 1 Required Enumerated:
F - Female
M – Male
T - Third/Transgender
14 Marital Status Type A/N 3 Required Enumerated:
when M01 - Married
present M02 - Separated
M03- Divorced
M04 - Widowed
M05 - Unmarried
M06 - Untagged
Could be left blank if not available
15 Key Person's name* A/N 100 Required Guardian's name. Either Key
when Person/Member
present Relationship/Nominee details
need to be filled

44
16 Key Person's relationship A/N 3 Required Enumerated:
when Key K01 - Father
Person’s K02 - Husband
Name is K03- Mother
populate K04 -Son
d K05 -Daughter
K06-Wife
K15 –Other

17 Member relationship A/N 100 Required Relative name. Either Key

Name 1* Person/Member
Relationship/Nominee details
need to be filled.
18 Member relationship Type A/N 3 Required Enumerated:
1 when K01 - Father
Member K02 - Husband
Relations K03- Mother
hip Name K04 -Son
1 is K05 -Daughter
populate K06-Wife
d K15 -Other

19 Member relationship A/N 100 Required

Name 2* when
present
20 Member relationship Type A/N 3 Required Enumerated:
2 when K01 - Father
Member K02 - Husband
Relations K03- Mother
hip Name K04 -Son
2 is K05 -Daughter
populate K06-Wife
d K15 –Other

21 Member relationship A/N 100 Required

Name 3* when
present

45
22 Member relationship Type A/N 3 Required Enumerated:
3 when K01 - Father
Member K02 - Husband
Relations K03- Mother
hip Name K04 -Son
3 is K05 -Daughter
populate K06-Wife
d K15 -Other

23 Member relationship A/N 100 Required

Name 4* when
present
24 Member relationship Type A/N 3 Required Enumerated:
4 when K01 - Father
Member K02 - Husband
Relations K03- Mother
hip Name K04 -Son
4 is K05 -Daughter
populate K06-Wife
d K15 -Other

25 Nominee Name* A/N 100 Required Nominee for insurance purposes

when if defined. Either Key
present Person/Member
Relationship/Nominee details
need to be filled
26 Nominee relationship A/N 3 Required Enumerated:
when K01 - Father
Nominee K02 - Husband
Name is K03- Mother
populate K04 -Son
d K05 -Daughter
K06-Wife
K15 -Other
27 Nominee Age N 3 Required In years as of today
when
Nominee
Name is
populate
d

46
28 Voter's ID* A/N 20 Required
When
present
29 UID* A/N 40 Required Aadhaar
When
present
30 PAN* A/N 15 Required
When
present
31 Ration Card* A/N 20 Required
When
present
32 Member Other ID 1 Type A/N 20 Required Reserved for NREGA ID. If NREGA
description When ID is captured, then put “NREGA”
present in this field
“CKYC” to be reported, if value of
CKYC is available
33 Member Other ID 1* A/N 30 Required If NREGA ID is captured, then
When Identifier Number to be captured
present here
CKYC value to be reported
34 Member Other ID 2 Type A/N 20 Required If any other id is captured, then
description When information about such id
present

35 Member Other ID 2* A/N 30 Required If any other id is captured, then

When information about such id
present

36 Other ID 3 Type A/N 20 Required If any other id is captured, then

When information about such id
present
37 Other ID 3 Value* A/N 30 Required If any other id is captured, then
When information about such id
present
38 Telephone Number 1 type A/N 3 Required Telephone / contact information
Indicator When details
present
Enumeration:
P01-Residence
P02-Company
P03- Mobile
P04-Permanent
P07-Other
P08-Un tagged

47
39 Member Telephone A/N 15 Required
Number 1
40 Telephone Number 2 type A/N 3 Required Enumeration:
Indicator When P01-Residence
present P02-Company
P03- Mobile
P04-Permanent
P07-Other
P08-Un tagged
41 Member Telephone A/N 15 Required
Number 2 When
present
42 Member’s Educational A/N 3 Required Educational Qualification of the
Qualification Customer (Individual Member)

Enumeration:
Y01: Illiterate
Y02: Passed 5th class
Y03: Passed 8th class
Y04: Passed 10th class
Y05: Above 10th
43 Asset ownership A/N 3 Required If the customer has any assets,
indicator/Poverty Index When then mark Y
present
Enumeration:
Y- Yes
N- No

If Poverty Index is available, then

it is to be directly supplied.
Provide poverty index (if
calculated internally by the
Member Institution) or related
details such as BPL, etc
44 Number of Dependents N 2 Required Dependent family members
When
present
45 Bank Account - Bank Name A/N 50 Required Name of the Bank where the
customer has a savings bank
account
46 Bank Account - Branch A/N 50 Required IFSC Code (preferred) or Name of
Name the Bank Branch where the
customer has a savings bank
account
47 Bank Account - Account A/N 35 Required Account Number of customer’s
Number savings bank account

48
48 Occupation A/N 50 Required Occupation/Profession of the
When Customer
present
Enumeration:
Z01- Home Maker
Z02- Landless labourer
Z03- Marginal Farmer
Z04- Small farmer
Z05- Non-farming
Z06- Others
49 Total Monthly Family N 9 Required In Rupees, no decimal
Income
Erroneous/ Non- submission of
data in this field will lead to
rejection of the record.
50 Monthly Family Expenses N 9 Required In Rupees, no decimal
51 Member's Religion A/N 3 Required Customer’s Religion
When Enumeration:
present
R01 - Hindu
R02 - Muslim
R03 - Christian
R04 - Sikh
R05 - Buddhist
R06 - Jain
R07 - Bahai
R08 - Others
R09 - Religion not stated
52 Member's Caste or Social A/N 30 Required Customer’s Caste
Strata
Enumeration:
V01 - SC
V02 - ST
V03 - OBC
V04 - NT/VJ ( Vimukta Jati and
Nomadic Tribes)
V05 - General
V08 - Others
V09 - Untagged
53 Member’s Role A/N 3 Required Indicator for the role of Customer
When within the group
present Enumeration:
L01- Leader/President/Office-
bearer
L02- Associate/Secretary
L03-Member
L04- Untagged

49
54 Centre Leader indicator A/N 1 Required Is the customer a centre leader
when
present Enumeration:
Y- Yes
N- No
U- Untagged
55 Member’s Status A/N 3 Required Indicator for the engagement
when status of the Member within the
present Group
Enumeration:
W01- Active (Loanee Member)
W02- Inactive/Dormant (Non-
loanee member)
W03-Exited
W04-Untagged

* one of Relationship details (Key Person’s Name, Member Relationship Name,

Nominee Name) or KYC IDs (Voter’s ID, UID/Aadhaar, Ration Card, PAN, Other IDs)
is required. For the Microfinance customers, UID/Aadhaar, Voter’s ID, Ration Card
Number and NREGA ID are most widely-used identifiers.

50
E. Address Segment (ADRCRD)
The Address Segment is the fourth segment in the data submission file. It contains the
addresses of the customer - permanent address and present address for a customer
along with state code and PIN code. One address segment is mandatory per Member
segment.

# Field Name Typ Leng Option Description

e th
56 Segment Identifier A/N 6 Require Must contain the value "ADRCRD"
d to identify the Address Segment.
57 Member's Permanent A/N 200 Require Permanent address of the
Address d when Customer- as per address proof
present document
58 State Code (Permanent N 2 Require Must be a state code as defined
Address) d if under Catalogues
Perman
ent
Address
is
provide
d
59 Pin Code (Permanent N 10 Require Valid 6 digit PIN Code
Address) d if
Perman
ent
Address
is
provide
d
60 Member's Current A/N 200 Require Present or Communication address
Address d of the Customer - if not residing in
permanent address.

If only 1 address is available,

provide the same as current
address
61 State Code (Current N 2 Require Must be a state code as defined
Address) d under Catalogues
62 Pin Code (Current N 10 Require Valid 6 digit PIN Code
Address) d
63 E-mail ID A/N 30 Require
d When
present
Note: It is advisable to capture the address exactly from one of the KYC Identifiers

51
F. Account Segment (ACTCRD)
The Account Segment is the fifth segment within the data submission file. It contains
the financial information related to account such as account number, type of credit
product, original and current terms and repayment information. More than one Account
segment can be present for one Customer segment.
# Field Name Type Length Option Description

64 Segment Identifier A/N 6 Required Must contain the value "ACTCRD" to

identify the Account Segment.
65 Unique Account A/N 35 Required This field will not change even if the
Reference number Account number changes, it can have
customer ID.

This field must be consistent on each

submission basis to avoid duplication of
information.

In case of a branch split or branch join

where the account number changes
within the tenor of the loan, the original
loan account number should be shown
here.
66 Account Number A/N 35 Required Account number of the loan account.
Will be same as previous field if no split
or branch combination has happened
during the tenor of the loan.
67 Branch Identifier A/N 30 Required Unique branch code where the loan
when account is held currently.
present Could be left blank if not available
68 Kendra/Centre A/N 30 Required Unique center code where the loan
Identifier when account is held currently
present Could be left blank if not available
69 Loan Officer A/N 30 Required Employee Code of Officer originating the
originating the when loan
loan present Could be left blank if not available
70 Date of Account D 8 Required Date on which Account was last updated.
Information Valid calendar date in DDMMYYYY
format

52
71 Loan Category8 A/N 3 Required Enumeration:
T01- JLG Group
T02- JLG Individual
T03 - Individual
T04 - SHG Group
T05 - SHG Individual
T06 - SHG Group - Govt
T07 - SHG Intra-Group
T08 - Others
72 Group Identifier A/N 50 Required Required field if Loan Category is T01 or
When T02 or T04 or T05 or T06 or T07
present This is the unique group code assigned
by the Member Institution. Group Name
to be provided here. If both are present,
then provide it as “Group ID^Group
Name”

73 Loan Cycle-id A/N 30 Required Renewal cycle number of the customer

When with the Member Institution
present
74 Loan Purpose A/N 20 Required Purpose of the loan
75 Account Status A/N 3 Required Enumeration:
S01 - Loan Submitted
S02 - Loan Approved - Not yet disbursed
S03 - Loan Declined
S04 - Current
S05 - Delinquent
S06 - Written Off
S07 - Account Closed
S08- Restructured due to COVID-19
S09-Restructured & Closed
S10-Settled
S11-Post Write Off Settled
S12-Post Write Off Closed

S15 – Cancelled
76 Application date D 8 Required Valid calendar date in DDMMYYYY
When format
present
77 Sanctioned Date D 8 Required Valid calendar date in DDMMYYYY
When format
present

8
JLG-Individual: JLG loan where lending is being tracked at individual level; JLG-Group: JLG loan where lending is being tracked at group level; Individual:
Individual Microfinance loan (not JLG or SHG) – this loan should either be reported in this format or in the consumer data format but not in both formats;
SHG Individual: where the amount of lending is being tracked at individual level; SHG – Group: where the lent amount is being tracked at Group level
only; SHG Group Govt: same as SHG Group but linked to a Government program; SHG-Group-Intra: same as Group covering intra group lending.

53
78 Date D 8 Required Valid calendar date in DDMMYYYY
Opened/Disburse format
d
79 Date Closed (if D 8 Required Required if account status is S07. Valid
closed) When calendar date in DDMMYYYY format
present
80 Date of last D 8 Required Valid calendar date in DDMMYYYY
payment When format
present
81 Applied For N 9 Required Amount applied for in the application
amount When
present
82 Loan amount N 9 Required Could be replicated with value under
Sanctioned Total Amount Disbursed (Rupees)
83 Total Amount N 9 Required Amount disbursed
Disbursed
(Rupees)
84 Number of N 3 Required Original Number of instalments at the
Instalments time of disbursement

Erroneous/ Non- submission of data in this

field will lead to rejection of the record.
85 Repayment A/N 3 Required Enumeration:
Frequency F01- Weekly
F02 - Biweekly
F03 - Monthly
F04- Bimonthly
F05- Quarterly
F06- Semi-annually
F07-Annually
F08-Single Payment Loan (bullet /
balloon)
F10-Other

Erroneous/ Non- submission of data in this

field will lead to rejection of the record.

86 Minimum Amount N 9 Required Instalment Amount for the Loan

Due/Instalment
Amount Erroneous/ Non- submission of data in this
field will lead to rejection of the record.
87 Current Balance N 9 Required Only principal outstanding on the loan
(Rupees)
88 Amount Overdue N 9 Required Amount which is due past the payment
(Rupees) date

54
89 DPD (Days past A/N 3 Required Enumeration:
due) 000 = 0 payments past due (current
account) with Positive Balance
001 to 999 = Number days past due. If an
account is above 999 days, mark as 999
XXX = No payment history available for
this month
90 Write Off Amount N 9 Required Required if account status is S06
(Rupees) When
present
91 Date Write-Off (if D 8 Required Required if account status is S06. Valid
written-off) When calendar date in DDMMYYYY format
present
92 Write-off reason A/N 20 Required Enumeration: required if account status
(if written off) When is S06
present X01- First Payment Default
X02-Death
X03-Wilful Default Status
X04-Suit Filed, Wilful Default Status
X09-Untagged
X10 - Not Applicable
93 No. of meetings N 3 Required Number of center meetings held since
held When the loan disbursement
present
94 No. of meetings N 3 Required Number of center meetings out of the
missed When above which the customer has not
present attended
95 Insurance A/N 1 Required Enumeration:
Indicator When Y- Yes
present N- No
96 Type of Insurance A/N 3 Required Enumeration:
When L01 - Life Insurance
present L02 - Credit Insurance
L03 - Health/Medical Insurance
L04 - Property Insurance
L05 - Liability Insurance
L10 – Other
97 Sum N 10 Required Sum Assured for the Insurance
Assured/Coverage When
present

55
98 Agreed meeting A/N 3 Required Enumeration:
day of the week When MON - Monday
present TUE - Tuesday
WED - Wednesday
THU - Thursday
FRI - Friday
SAT - Saturday
SUN - Sunday
99 Agreed Meeting A/N 5 Required Should be in HH:MM format
time of the day When
present
100 Dummy A/N 30 Required Reserved for future use
When
present

56
G. Trailer Segment (TRL)
The Trailer Record is the last segment of the credit reporting file. This segment is a
required segment, appears only once per file and indicates end of the file. It is a fixed
length segment.

# Field Name Option Type Length Description

1 Segment Identifier Required AN 3 Must contain the value "TRL" to
identify the Trailer Segment.
2 Layout Version Required AN 3 Indicates Input file format
Number version number. Contains the
value "3.0"
3 Submitting Required AN 10 Must contain the unique
Member ID Member ID assigned by CRIF High
Mark to the Member Institution.
4 Reserved for AN 20 Reserved for Future Use
Future Use

57
Glossary
Term Description
D Date
N Numeric data
A/N Alphanumeric

Catalogues
A: State

Code Description Code Description

AN Andaman and Nicobar Islands LD Lakshadweep
AP Andhra Pradesh MH Madhya Pradesh
AR Arunachal Pradesh ML Maharashtra
AS Assam MN Manipur
BR Bihar MP Meghalaya
CG Chandigarh MZ Mizoram
CH Chhattisgarh NL Nagaland
DD Dadra and Nagar Haveli OR Orissa
DL Delhi PB Punjab
DN Daman and Diu PY Puducherry
GA Goa RJ Rajasthan
GJ Gujarat SK Sikkim
HP Haryana TN Tamil Nadu
HR Himachal Pradesh TR Tripura
JH Jammu and Kashmir TS Telangana State
JK Jharkhand UK (Formerly Uttarakhand
UA)
KA Karnataka UP Uttar Pradesh
KL Kerala WB West Bengal

58
Sample Structure
Header Segment
Segment
Identifier HDR
Name of
Submission
File HMMFI
Layout
Version
Number 3.2
Submitting
MEMBER ID XXXXXXXXXX
Submitting
MEMBER
Name XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Submitting
Branch ID XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Reported
Date 31032016
File Creation
Date/
Extraction
Date 12042016
Organization
Member
Structure
Indicator XXX
Password XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
System
Vendor
Identifier XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Vendor
System
Version
Identifier XXXXXXXXXX
Reserved for
Future Use XXXXXXXXXXXXXXXXXXXX

Trailer Segment

Segment Identifier TRL

Layout Version Number 3.0

Submitting Member ID XXXXXXXXXX

Reserved for Future Use XXXXXXXXXXXXXXXXXXXX

59
Data Segment

Segment Identifier A/N CNSCRD

Member Identifier A/N 12345678
Branch Identifier A/N 9003
Kendra/Centre Identifier A/N 039003
Group Identifier A/N 039001^INDIRA SHG
Member Name 1 A/N ANITA JAYANT NATH
Member Name 2 A/N
Member Name 3 A/N
Alternate Name of
Member A/N
Member Birth Date (DDMMYYYY) 01011975
Member Age N 39
Member's age as on date (DDMMYYYY) 31012015
Member Gender Type A/N F
Marital Status Type A/N M01
Key Person's name A/N JAYANT NATH
Key Person's relationship A/N K02
Member relationship
Name 1 A/N
Member relationship
Type 1 A/N
Member relationship
Name 2 A/N
Member relationship
Type 2 A/N
Member relationship
Name 3 A/N
Member relationship
Type 3 A/N
Member relationship
Name 4 A/N
Member relationship
Type 4 A/N
Nominee Name A/N JAYANT NATH
Nominee relationship A/N K02
Nominee Age N
Voter's ID A/N
UID A/N
PAN A/N
Ration Card A/N
Member Other ID 1 Type
description A/N VOTER ID
Member Other ID 1 A/N Value1

60
Member Other ID 2 Type
description A/N
Member Other ID 2 A/N
Other ID 3 Type A/N
Other ID 3 Value A/N
Telephone Number 1
type Indicator A/N P03
Member Telephone
Number 1 A/N 8754698XXX
Telephone Number 2
type Indicator A/N
Member Telephone
Number 2 A/N
Member’s Educational
Qualification A/N
Asset ownership
indicator/ Poverty Index A/N
Number of Dependents N 2
Bank Account - Bank
Name A/N
Bank Account - Branch
Name A/N
Bank Account - Account
Number A/N
Occupation A/N
Total Monthly Family
Income N
Monthly Family
Expenses N
Member's Religion A/N R08
Member's Caste A/N
Member’s Role A/N L01
Centre Leader indicator A/N Y
Member’s Status A/N W01
Segment Identifier A/N ADRCRD
LAING PART
Member's Permanent ,LAING,RAJGANGPUR,SUNDARGAR
Address A/N H
State Code (Permanent
Address) N OR
Pin Code (Permanent
Address) N 770017
LAING PART
Member's Current ,LAING,RAJGANGPUR,SUNDARGAR
Address A/N H
State Code (Current
Address) N OR

61
Pin Code (Current
Address) N 770017
Address A/N
Segment Identifier A/N ACTCRD
Unique Account
Reference number A/N 039000012
Account Number A/N 123456
Branch Identifier A/N 9003
Kendra/Centre Identifier A/N 039003
Loan Officer for
Originating the loan A/N ABC XYZ
Date of Account D
Information (DDMMYYYY) 03102015
Loan Category A/N T04
Group Identifier A/N 039001^INDIRA SHG
Loan Cycle-id A/N 1
Loan Purpose A/N SEA
Account Status A/N S04
Application date (DDMMYYYY) 04022014
Sanctioned Date (DDMMYYYY) 28022014
Date Opened/Disbursed (DDMMYYYY) 28022014
Date Closed (if closed) (DDMMYYYY)
Date of last payment (DDMMYYYY) 08032016
Applied For amount N 15000
Loan amount Sanctioned N 15000
Total Amount Disbursed
(Rupees) N 15000
Number of Instalments N 24
Repayment Frequency A/N F03
Minimum Amt
Due/Instalment Amount N 808
Current Balance
(Rupees) N 4599
Amount Overdue
(Rupees) N 0
DPD (Days past due) A/N 0
Write Off Amount
(Rupees) N
Date Write-Off (if written-
off) (DDMMYYYY)
Write-off reason (if
written off) A/N
No. of meetings held N 45
No. of meetings missed N 22
Insurance Indicator A/N
Type of Insurance A/N
Sum Assured/Coverage N

62
Agreed meeting day of
the week A/N
Agreed Meeting time of
the day A/N
Dummy A/N

63
 Annex - V: Guidelines for reporting of Credit Information in the UCRF

While reporting credit information to CICs in the Uniform Credit Reporting Format
(UCRF), CIs and CICs shall adhere to the following guidelines:

(i) In the commercial reporting segment, corporate identification number (CIN) and
credit history of the directors of the company (based on DIN number) shall be
reported by CIs to CICs and included by the CICs in their reports.

(ii) CIs shall report cases where compromise settlements have taken place and the
reason for such compromise settlement, in the prescribed data formats to CICs.

(iii) With respect to part instalment overdue, the CIs shall submit data as it is, while
qualitative information on what filters to apply based on amount and period would
be done by the SU and others who make use of the data.

(iv) The CIs shall use 'settled' status for denoting only specific situations where due to
financial inability to repay as per original terms and conditions, either a principal or
an interest waiver or both is provided to the customer. CIs need to be aware of such
a situation prior to extending fresh credit to such customers. Cases of wrong debits
or contested charges shall not be reported as 'settled' but as 'disputed'.

(v) The information on Commercial Papers (CPs) issued by the companies shall be
reported on a fortnightly basis to the CICs by the bank which has been designated
as the Issuing and Payment Agent (IPA) for the particular CP issue. If there are
multiple IPAs for a single CP issue, each IPA to such issue shall report to the CICs
the details pertaining to the portion of the issue which is with them. This information
shall be reported in the commercial data format in the fields as mentioned in
Appendix-1 to this Annex. The IPA shall also report any default in the redemption
of the relevant CP issue to the CICs. In view of reporting requirement of IPA, it is
clarified that investing CIs need not report the information on CPs to the CICs.

(vi) The information regarding Unhedged Foreign Currency Exposure (UFCE) of

individual borrowers shall be reported on a fortnightly basis to the CICs by the
lending bank (in the case of solo lenders)/ consortium leader (in the case of
consortium arrangements)/ largest lender (in the case of multiple lending
arrangements).

64
(vii) The Committee set up to Recommend Data Format for furnishing of Credit
Information to CICs (Chairman: Shri Aditya Puri) in its Report9 had recommended
certain additional fields for inclusion in the data format in Annex 5 of the Report.
CICs may incorporate the additional fields contained in the Annex 5 of the Report,
except for priority sector indicator field, in the Consumer Data format. For vehicles,
only vehicle make and registration number would be compulsory and not the chassis
number. The registration number of property registered with Central Registry of
Securitisation Asset Reconstruction and Security Interest of India (CERSAI) shall be
added by the CICs.

(viii) The cases admitted with National Company Law Tribunal (NCLT)/ National
Company Law Appellate Tribunal (NCLAT) under the Insolvency and Bankruptcy
Code, 2016 shall be reported under the suit-filed cases in the Uniform Credit
Reporting Format, while reporting to the CICs.

(ix) The Relationship Segment (RS) details are important in establishing cross-linkages
across the three modules, viz., Consumer, Commercial and MFI, while providing
comprehensive credit information of a borrower to CIs by CICs. The reporting of RS
data by CIs to CICs is mandatory for all accounts opened on or after July 01,
2018. A timeline for reporting of the remainder legacy data would be reviewed by
the Technical Working Group (TWG) and the CIs would be advised in due course.
CICs shall furnish the list of CIs not adhering to the instructions on reporting of RS
data to the Department of Supervision (DoS), Central office, on a monthly basis in
the format mentioned in Appendix-2 to this Annex.

Explanation: The reporting of shareholders’ information under the ‘relationship’

field of the Relationship Segment in the Commercial data format should be done
only for those shareholders who are ‘Beneficial Owners’ as defined under the
Master Direction – Know your Customer (KYC) Direction, 2016 dated February 25,
2016, as amended from time to time.

9
The Report of the Committee can be accessed through the link: https://website.rbi.org.in/en/web/rbi/-
/publications/reports/report-of-the-committee-to-recommend-data-format-for-furnishing-of-credit-information-to-credit-
information-companies-763

65
(x) Guidelines for cross reporting, e.g., where individual is borrower and corporate is co-
borrower, or vice versa, shall be clearly intimated by CICs. The formats have fields
to incorporate the data where consumer data will be reported in the consumer data
format and co-borrower will be reported in commercial data format.

(xi) There shall be only one software format for uploading and reverting reject data from
the CICs, as conversions/ reconversions between formats like Excel/TUDF/Notepad,
etc., during the process of furnishing data, create validation issues. The Technical
Working Group may further deliberate on this issue and make suitable suggestions,
if considered necessary to RBI in this regard.

66
 Appendix-1

Format for reporting information on Commercial Papers to Credit Information

Companies
Update in the description
"CP" proposed Available Field in Commercial
column of the format, in
Fields Data Submission format
case of commercial paper
Name of CP issuer BS Segment - Field No. 4. Field “Name of the CP Issuer”
Name: Borrower's Name
CP Amount CR Segment - Field No. 5. Field “Amount of CP” to be given
Name: Sanctioned Amount/
Notional Amount of Contract
Issue Date CR Segment - Field No. 4. Field “Issue Date” to be given
Name: Facility / Loan Activation /
Sanction Date
Maturity Date CR Segment - Field No. 13. Field “Maturity Date” to be given
Name: Loan Expiry / Maturity Date
Name of CRA BS Segment- Field No. 24. Field “Name of CRA” to be reported
Name: Assessment Agency /
Authority
Rating Agency BS Segment - Field No. 23. Field “Rating Assigned” to be
Name: Credit Rating reported
Amount of Default CR Segment - Field No. 17. Field “Amount of Default” to be
Name: Amount Overdue / Limit given
Overdue

67
 Appendix -2

Format for reporting data on Relationship Segment (RS) by Credit Information

Companies (CICs) to Department of Supervision, RBI, Central Office

Name of the Credit Information

Company (CIC):

Format for reporting data on Relationship Segment (RS) by Credit Information Companies (CICs) to Department of Supervision, RBI,
Central Office for the month of ……….

New loan Accounts Legacy Data

Sr Name of Reporting of new loan accounts Reporting of accounts opened Reporting of accounts opened in
no. the Credit opened after July 1, 2022 between July 1, 2021 to June 30, past three years (July 1, 2018 to
Institution 2022 - To be updated by January 1, June 30, 2021 - To be updated by
(CI) 2023 July 1, 2023

Number Number of Percentage Number Number of Percentage Number Number of Percentage

of new new loan (%) of new of loan loan (%) of loan of loan loan (%) of loan
loan accounts loan accounts accounts accounts accounts accounts accounts
Accounts where RS accounts opened where RS where no opened where RS where no
opened details where no during details RS data/ during details RS data/
during have RS data/ the have incorrect the have incorrect
the either not incorrect period either not RS data period either not RS data
month been RS data from been has been from been has been
submitted has been July 1, submitted reported to July 1, submitted reported to
or have reported to 2021 to or have the total 2018 to or have the total
been the total June 30, been number of June 30, been number of
incorrectly number of 2022 incorrectly accounts 2021 incorrectly accounts
reported new loan reported opened reported opened
accounts during the during the
opened period period
from July from July
1, 2021 to 1, 2018 to
June 30, June 30,
2022 2021

68
Annex - VI: Credit information reporting regarding members of the SHGs

1. The structure of the credit information in respect of SHG members to be collected

and reported by CIs to the CICs is set out below.
1 Information to be collected by CIs from individual Appendix 3
SHG members where the total amount of loan to be
Table 1
attributed to or to be availed by the SHG member
exceeds Rs.30,000/-
2 Information to be collected by CIs from individual Table 2
SHG members where the total amount of loan to be
attributed to or to be availed by the SHG member is
upto Rs.30,000/-
3 Information on all individual SHG members to be Table 3
reported by CIs to CICs [included under the Uniform
Credit Reporting (MFI) format]
4 Information on individual SHG members to be Table 4
collected by banks at the time of opening of new
Savings Bank Accounts of the SHG

2. Data formats and reporting instructions

(1). The data tables are given in Appendix 3. As indicated above, CIs shall collect
information from all SHG members in Tables 1 and 2 and report it to the CICs as set
out in Table 3. The SHG member level data as mentioned in Table 3 shall be
subsumed in Form 3: Uniform Credit Reporting format (MFI) of Annex IV for
reporting to CICs. The tables have been designed based on the following
considerations:
(a) Some of the information (Item number 17 of Tables 1 and 2) is related to the
existing exposures of the SHG members including that of the SHG groups with
whom they might have been previously associated. This is intended to help CIs
make informed credit decisions with regard to the SHG members. This information
may be collected by CIs directly from the CICs based on lead information provided
by the SHG members. Hence, there would be no need for CIs to include this
information in the dataset reported to the CICs as per Table 3.
(b) The collection and reporting of credit information in respect of SHG members
will be restricted to the members of those SHGs that take loans exceeding ₹
1,00,000/-. However, the members of all SHGs, regardless of the amount of group
loan, shall report the non-credit information to CIs through the SHG Group at the
time when the SHG approaches the CI for a loan.

69
 (c) The non-credit information requirements have been designed both from the
perspective of identification of the individual borrowers and supplementing the
information requirements of banks, regulatory and government development
agencies for the purpose of evaluating the flow of credit to various sub-segments of
the SHG members and designing suitable credit penetration strategies keeping in
view the socio-economic profile of the sub-segments. The information shall be
reported by CIs to the CICs in a manner that allows the CICs to identify all members
associated with a particular SHG and a particular person to be identified with all
SHGs with whom he/she is/was associated.

(2). CIs shall put in place necessary systems and procedures including making
necessary changes to their system software for collections of the relevant information
from the SHG members and reporting the required information to the CICs.

(3). CIs have the option to collect and report the SHG member level data either
themselves or by outsourcing it to other entities. However, CIs shall follow all general
instructions on outsourcing set out in the circulars DBOD.No.BP.40/21.04.158/2006-
07 dated November 3, 2006 and DOR.ORG.REC.27/21.04.158/2021-22 dated June
28, 2021, as amended from time to time, to the extent applicable and shall continue to
be responsible for the correctness of the data submitted by the outsourced agencies
to the CICs. CIs must put in place appropriate controls to ensure the correctness of
the data submitted by the entities to which it is outsourced.

(4). CIs shall monitor the NPA levels in the SHG segment on an ongoing basis and
collect detailed information from SHG members availing loans exceeding a lower
threshold of ₹ 20,000, if the Gross NPA in the SHG segment exceeds 10% or is higher
than the gross NPA of the CI by 5 percentage points.

(5). Non-adherence to the instructions by CIs shall result in exclusion of non-compliant

SHG loan accounts from the loan portfolios eligible to be reckoned for the purpose of
complying with the priority sector lending (PSL) targets.

3. Other operational instructions

(1). At this stage, it is envisaged to capture details of only the credit facilities availed
by the SHG members from the CIs. Therefore, any information relating to inter-loaning

70
among the SHG members out of their own savings will not be covered. However, in
order to know the overall indebtedness of a SHG member it may be necessary to know
their exposures to the SHGs with regard to inter-loaning as well. As part of the
continued endeavour to improve the quality of information of a SHG member, the need
for capturing the inter-loaning would be reviewed in due course.

(2). Given significant challenges in monitoring and reporting the performance of

individual loans availed by the SHG members out of the amounts lent by CIs to the
SHGs, it is not envisaged to extend the credit reporting system to the monitoring of
repayment and recovery of these loans. However, this would be considered in due
course.

(3). With a view to building up the adequate information base of the potential SHG
member borrowers, and expediting the process of collection and reporting of KYC
compliant information relating to the members of the SHGs when the SHGs are credit-
linked, banks are encouraged to offer Small Accounts/ Basic Savings Bank Deposit
Account to the SHG members when an SHG approaches them for opening a Savings
Account. In cases where the SHG members agree to open such accounts, the
information in Table 4 may be collected and kept on record to be used at the time when
the SHG approaches the bank for a loan. However, it must not be made a pre-condition
for opening the Savings Account of the SHG.

(4). None of the data requirements specified in this Annex should be made a pre-
condition for extending loans to the SHGs, though CIs must make sincere efforts to
comply with these requirements.

(5). CIs may encourage the SHGs to keep written records of loans distributed to their
members out of the loan availed including the digitisation scheme for SHGs of
NABARD, where applicable, and may consider introducing appropriate incentives in
this regard.

(6). CIs shall develop appropriate policies to deal with applications for credit facilities
from members of SHGs/SHGs on whom default is reported by the CICs. Care needs
to be taken that the SHGs/individual members are not denied loans merely because
of such defaults and CIs should appropriately evaluate the credit history of the
members themselves and take into account the economic viability of their activities

71
 and the Groups’ capacity to service the loan proposed to be taken by considering their
loan applications.

(7). The credit information relating to individual SHG members shall be collected,
reported and disseminated as per the provisions of the CICRA and the extant RBI
directions on credit information reporting by CIs.

4. Specific instructions to the CICs

(1). The CICs shall make the necessary changes in their systems and procedures to
implement the above directions.

(2). CICs shall formulate appropriate policies with the approval of their Boards to share
the credit information relating to SHGs or SHG members, on an aggregate basis with
the Government agencies, NABARD, banks and MFIs for the purpose of credit
planning and research. In accordance with their board approved policies, the CICs
could also share the aggregate information with other parties for the purpose of
undertaking research that could potentially benefit the SHG segment. The aggregate
information shall be shared in a manner that is non-discriminatory and respects the
confidentiality of the individual SHG groups and the SHG members as per the relevant
laws of the country.

72
 Appendix -3

Indicative Data Formats for collection of individual SHG members10

Table 1: Information to be collected from individual SHG members where the total
amount of loan to be attributed to or to be availed by the SHG member exceeds ₹ 30,
00011

Particulars required Particulars provided Basis

I. Non-Credit information
1. Name of the SHG To be provided by the
SHG member
2. Savings Bank Account Number of To be provided by the
the SHG SHG member
3. Loan Account Number of the SHG To be assigned by the
bank
4. Name of the SHG member As it appears on the
identity document
accepted by the CI or in
the records of the CI
5. The identity document accepted Aadhaar Card No. /Voter
by the bank ID/PAN/Driving
licence/NREGA Card
/Passport12
6. Unique number of the identity Documentary proof
document accepted by the bank, if needed
available
7. Father’s /Husband’s Name As mentioned in the
identity document
accepted by the CI
8. Male or Female As declared by the SHG
member
9. Date of birth (if printed on the DD/MM/YYYY
identity document)
10. Address (Complete address with Declaration basis13
State Code and PIN Code)
11. Information about other existing Declaration basis
bank accounts

10
The forms set out in this Appendix are meant to indicate the information requirements and could be digitized in any format,
subject to all the particulars and details indicated herein being collected.
11
To be collected at the time of sanctioning a loan to new SHGs or at the time of renewal of existing loans or granting additional
loans to the existing SHGs. With the approval of their boards, the banks with Gross NPA ratio exceeding 10% in the SHG loan
segment may fix a lower threshold for collecting the information/data indicated in this Table and the next one. This amount will not
include any subsidy or margin out of the member’s own savings that goes towards funding the activity or the purpose for which the
loan is taken (both either back end or front end).
12
The banks may specifically see if any of the SHG members would fall within the purview of Master Direction
DBR.AML.BC.No.81/14.01.001/2015-16 dated February 25, 2016 (as amended from time to time) relating to introduction of
simplified measures for proof of identity by RBI and offer Small Deposit Accounts/Basic Saving Bank Deposit Account to them.
Wherever a SHG member is willing to open such an account, the KYC should be done as per RBI circular and reported to the
Central KYC Registry and the CICs. No document to be collected if the KYC has already been done at the time of opening of the
Savings bank Account of the SHG member, or otherwise.
13
The CI to pull out information from Central KYC registry.

73
 12. Educational level Codes to be used Declaration basis

Illiterate : 1
Passed 5th class : 2
Passed 8th class : 3
Passed 10th class : 4
Above 10th : 5
13. Occupation Codes to be used Declaration basis

Home maker : 1
Landless labourer : 2
Marginal Farmer : 3
Small Farmer : 4

14. Monthly Family income (in Rs.) Declaration basis

15. Social strata Codes to be used Declaration basis
SC: 1
ST: 2
OBC: 3
General : 5
16. Mobile Number (if available) Declaration basis

II. Credit related information14

17. Information about existing loans – Based on the CIC report
through other SHGs where the obtained by the CI or a CI
individual is a member report (in the absence of a
CIC report)
17.1 Status of the SHG Account
 Name of the SHG Based on the CIC report
 SHG’s loan Account Number obtained by the CI, if
 Name of the lending bank available
 Amount borrowed
 Amount outstanding
 Status of the account
 Regular
 Defaulter
 Settled
 Sub-judice

17.2 If in default, status of the SHG Based on CIC report, if

member’s loan account if the available; in other cases a
SHG loan was distributed to letter from the SHG to be
him/her15 relied upon
 Name of the SHG
 Name of the lending bank
 Amount borrowed
 Amount outstanding

14
Not applicable, if the group loan is upto ₹ 1, 00, 000/-.
15
Until the data base of individual SHG members is available with the CICs, this information may be collected and relied upon
based on a letter provided by the SHG concerned. 17.2 will not be applicable if the SHG account is regular.

74
 18. The amount of loan proposed to be Letter from the
taken out of the group loan granted President/Secretary of the
by the CI to the SHG16 SHG. To be verified by the CI
later on.
19. The loans taken by the member in This information may be
individual capacity from other collected based on CIC reports,
sources if available.
If not available with CICs,
individual CI’s reports may be
sought once the member
declares his previous
borrowings.

16
All SHGs must decide upfront how they propose to utilize the SHG loan. The actual distribution of the loan to individual members
wherever it was agreed to be above Rs. 30,000 or where the actual amount disbursed exceeded Rs.30000 though not agreed at
the time of taking loan from the CI, must be reported to the CI by the SHG office bearers. Non-adherence to this condition may be
taken into account while extending further loan to the SHG or renewing its cash credit limit next time. The CIs need to incorporate
suitable clauses in the loan agreements relating to penal provisions for providing wrong information regarding the amount of loans
taken out of the group loans. Depending upon their experience, CIs may also insist on maintenance of verifiable record of the
amounts distributed out of CI loans in cases where the average amount of loan availed by the SHG per member exceeds Rs.20,000/.

75
Table 2: Information to be collected from individual SHG members where the total
amount of loan to be attributed to or to be availed by the SHG member is upto
₹30,00017

Particulars required Particulars provided Basis

I. Non-Credit information
1. Name of the SHG To be provided by the SHG
member
2. Savings Bank Account To be provided by the SHG
Number of the SHG member
3. Loan Account Number of To be assigned by the CI
the SHG
4. Name of the SHG member As it appears on the identity
document accepted by the
bank or record of the CI
5. The identity document Aadhaar Card No. /Voter
accepted by the CI ID/PAN/Driving
licence/NREGA Card
/Passport18
6. Unique number of the Documentary proof needed
identity document accepted
by the CI, if available
7. Father’s /Husband’s Name As mentioned in the identity
document accepted by the CI
8. Male or Female As declared by the SHG
member
9. Date of birth (if printed on DD/MM/YYYY
the identity document)
10. Address (Complete address Declaration basis19
with State Code and PIN
Code)
11. Information about other Declaration basis
existing bank accounts
12. Educational level Codes to be used Declaration basis

Illiterate : 1
Passed 5th Class : 2
Passed 8th Class : 3
Passed 10th class : 4
Above 10th : 5

17
To be collected at the time of sanctioning a loan to new SHGs or at the time of renewal of existing loans or granting additional
loans to the existing SHGs. With the approval of their boards, the banks with Gross NPA ratio exceeding 10% in the SHG loan
segment may fix a lower threshold for collecting the information/data indicated in this Table. This amount will not include any subsidy
or margin out of the member’s own savings that goes towards funding the activity or the purpose for which the loan is taken (both
either back end or front end)
18
The banks may specifically see if any of the SHG members would fall within the purview of DBR Master Direction
DBR.AML.BC.No.81/14.01.001/2015-16 dated February 25, 2016 (as amended from time to time) relating to introduction of
simplified measures for proof of identity by RBI and offer Small Deposit Accounts/Basic Saving Bank Deposit Account to them.
Wherever a SHG member is willing to open such an account, the KYC should be done as per RBI circular and reported to the
Central KYC Registry and the CICs. No document to be collected if the KYC has already been done at the time of opening of the
Savings bank Account of the SHG member, or otherwise.
19
The CI to pull out information from Central KYC.

76
 13. Occupation Codes to be used Declaration basis

Home maker : 1
Landless Labourer : 2
Marginal farmer : 3
Small Farmer : 4
14. Monthly Family income (in Declaration basis
Rs.)
15. Social strata Codes to be used Declaration basis
SC: 1
ST: 2
OBC: 3
General : 5
16. Mobile Number (if available) Declaration basis
II. Credit related
information20
17. Information about existing Based on the CIC report
loans – through other SHGs obtained by the CI or a CI
where the individual is a report (in the absence of a
member CIC report)

17.1 Status of the SHG Account

 Name of the SHG
 SHG loan account
number
 Name of the lending bank
 Amount borrowed
 Amount outstanding
 Status of the account Based on the CIC report
 Regular obtained by the CI, if available
 Defaulter
 Settled
 Sub-judice

18. The loans taken by the Based on CIC report, if

member in individual available
capacity from other
sources
19. The amount of loan
proposed to be taken out of
the group loan granted by The amount of loan to be
the CI to the SHG verified by the CI from the
SHG records.

20
Not applicable, if the group loan is upto ₹1,00,000/-.

77
 Table 321: Information on individual SHG members to be reported by CIs to
CICs as part of the Uniform Credit Reporting Format (MFI)

Particulars to be reported Corresponding Field in the MFI Reporting

Format
I. Non- credit related information
1. Name (as it appears on the identity Member Segment -Field No. 6,7,8 for Name of
document) the Customer
2. The nature of the identity Member Segment – Field No. 32, 34,36 for Other
document accepted by the bank ID Type Description
3. Unique number of the identity Member Segment - Field No. 33, 35, 37 for Other
document accepted by the bank, if ID Value;
available Member Segment – Field No. 28 to 31 should be
used for fields such as UID (Aadhaar), Voter’s ID,
Ration Card Number
4. Date of birth Member Segment - Field No. 10 for Member Birth
(DD/MM/YYYY) Date
5. Father’s /Husband’s Name Member Segment - Field No. 17,18,19,20 for
Member Relationship Details
6. Address (Complete address with Address Segment – Field No. 60, 61, 62 for
State Code and PIN Code) Address, State Code and PIN Code
7. Male or Female Member Segment - Field No. 13 for Member
Gender Type
8. Name of the SHG of which the Member Segment - Field No. 5 for Group
person is a member Identifier The field has been modified to capture
“Group Unique ID^Group Name”
9. Savings Account Number of the Member Segment - Field No. 45,46, 47 for
SHG Member’s Savings Bank Details (Bank Name,
Branch Code, Account)
10. Loan Account Number of the SHG Account Segment - Field No. 66 for Account
Number
11. Reference number of any other Member Segment - Field No. 28-31 and 35, 37
identity document that has been for Other ID Value
relied upon by the bank
12. Educational level of the SHG Member Segment - Field No. 42 on Member’s
member Educational Qualification
13. Monthly Family income (in Rs.) Member Segment - Field No. 49 for Total Monthly
Family Income
14. Occupation Member Segment - Field No. 48 for Occupation
15. Social strata Member Segment - Field No. 52 for Member’s
Caste
16. Mobile No. Member Segment - Field No. 39, 41 for Member’s
Phone Number
22
II. Credit related information
17. Amount of loan availed by the Account Segment - Field No. 83 for Total Amount
member from the SHG loan Disbursed

21
RBI has set up a Technical Working Group comprising representatives from various CIs and CICs to institutionalise a continuing
mechanism for reviewing and making changes where necessary to the data formats. This Group shall suitably adapt Table 3 for
the purpose of reporting of data by CIs to the CICs electronically.
22
Not applicable, if the group loan is upto ₹ 1,00,000/-.

78
 Table 4: Information on individual SHG members to be collected at the time of
opening of new SHG Savings Bank Accounts of the SHG
Particulars required Particulars Basis
provided
1. Name of the SHG To be filled in by the
SHG member
2. Savings Bank Account Number of the To be assigned by
SHG the bank
3. Name of the SHG member As it appears on
the identity
document
accepted by the CI
4. The identity document accepted by the Aadhaar Card No.
bank /Voter
ID/PAN/Driving
licence/NREGA
Card /Passport23
5. Unique number of the identity document Documentary proof
accepted by the bank, if available needed
6. Father’s /Husband’s Name As mentioned in
the identity
document
accepted by the
bank
7. Male or Female As declared by the
SHG member
8. Date of birth (if printed on the identity DD/MM/YYYY
document)
9. Address (Complete address with State Declaration basis24
Code and PIN Code)
10. Information about other existing bank Declaration basis
accounts
11. Educational level Codes to be used Declaration basis
Illiterate : 1
th
Passed 5 class : 2
Passed 8th class : 3
Passed 10thclass : 4
Above 10th :5
12. Occupation Codes to be used Declaration basis

Home maker :1
Landless
Labourer : 2
Marginal
Farmer : 3
Small Farmer : 4

23
The banks may specifically see if any of the SHG members would fall within the purview of DBR Master Direction
DBR.AML.BC.No.81/14.01.001/2015-16 dated February 25, 2016 (as amended from time to time) relating to introduction of simplified
measures for proof of identity by RBI and offer Small Deposit Accounts/Basic Saving Bank Deposit Account to them. Wherever a SHG member
is willing to open such an account, the KYC should be done as per RBI circular and reported to the Central KYC Registry and the CICs.
24
The banks will pull out information from Central KYC registry.

79
13. Monthly Family income (in Rs.) Declaration basis
14. Social strata Codes to be used Declaration basis
SC :1
ST :2
OBC :3
General : 5
15. Mobile Number (if available) Declaration basis

80
Annex - VII: Provisions of the credit information reporting mechanism
subsequent to cancellation of licence or Certificate of Registration

1. All CIs, whose licence or CoR has been cancelled by the Reserve Bank of India
shall be categorised as "Credit Institutions" under Section 2(f)(vii) of CICRA.

2. These CIs shall continue to report credit information of the borrowers on-boarded
and reported to CICs prior to cancellation of their licence or CoR to all the four CICs till
the loan lifecycle is completed or the credit institution is wound up, whichever is earlier.

3. These CIs shall have access to Credit Information Reports pertaining to only those
borrowers which were onboarded and reported to CICs before the cancellation of their
license/CoR.

4. CICs shall not charge the annual and membership fees from these CIs.

5. CICs shall tag these CIs as "Licence Cancelled Entities" in the CIR. CICs shall
base this tagging based on the information available on the website of the Reserve Bank
of India or the cancellation of licence order received from RBI.

6. These instructions shall also be applicable to those entities whose licence/CoR

has been cancelled by the Reserve Bank of India prior to issuance of these
instructions25.

7. All other instructions regarding credit information reporting by CIs to CICs shall
remain unchanged.

25
Circular No. DoR.FIN.REC.47/20.16.042/2024-25 dated October 10, 2024

81
 Annex – VIII: Consumer Data Quality Index

A. Demographics

Attributes Measurement Criteria Weightage

Name Availability which satisfies all conditions: 20
a) Minimum 2 tokens
b) 1 token with minimum 2 alphabets
c) No numerals present
DOB Availability which satisfies all conditions: 20
a) Right format of ddmmyyyy
b) Date should be earlier than Jan 1, 1998
c) Date should be later than Jan 1, 1928
Identifier: PAN / Availability of ANY ONE identifier which satisfies ALL
Voter ID / UID respective conditions: 20
PAN:
a) Should be 10 characters in length
b) First 5 and last character should be alphabets
c) The 4th character has to be either P or H
d) The 6th to 9th character should be numerals
Voter ID:
a) Should be between 10 – 14 characters in length
b) First 2 digits should be alphabets
UID:
a) Should be 12 characters in length
b) Should be all numeric
PINCODE Availability which satisfies all conditions: 20
a) Should be 6 numerics in length
b) Exclude cases of all digits of same number (0 to 9)
c) Exclude 123456
d) Exclude cases where last 3 digits are Zeros
Phone Availability which satisfies all conditions: 20
a) Should be minimum 5 numerals in length

82
 B. Trade Data

Attributes Measurement Criteria Weightage

DPD/ Asset
Classification Availability which satisfies all conditions: 20
a) Either DPD or Asset Classification is reported;
cannot be Blank
b) DPD, if reported, has to be a numeral field

c) Asset Classification, if reported, has to be 01

(Standard), 02 (Sub-Standard), 03 (Doubtful), 04
(Loss), 05 (Special Mention)
High Credit /
Sanctioned
Amount Availability 20
Date Opened Availability in right format of ddmmyyyy 20
Balance Amount Availability; should be reported as 0 if no balance 20
Account Type (1-
% of others) Availability; minimum reporting of 'Others' 20

83
 Annex – IX: Commercial Data Quality Index

S. Total Individual
Paramet
N Weighta Attributes Measurement Criteria Attribute
ers
o. ge Weightage
Minimum length 5 (total number of letters
of the alphabet/characters) and junk not
allowed [words like ‘Same as above’,
Address 3
‘null’, ‘#NA’, ‘zzzzz’, ‘none’, ‘abcde’, only
special characters (such as $, * etc.) are
not allowed]
1 Address 15 City Valid city/town/district of India 3
Valid 6 digit post code applicable for the
Pin Code 3
State
State Code as per Data Submission
State 3
Guide
Valid phone with STD Code or Mobile
Telephone 3
Number
Business Catalogue values in Data Submission
2
Category Guide excluding 07 (Others)
CIN / PAN
Atleast 1 Valid Identifier, PAN Format
/ TIN /
check / TIN / Service tax number as per 10
Service
MCA / NSDL approved Format
Tax
Borrowe Class of Class of Activity/Occupation as per RBI
2 20 2
r Activity handbook of BSR
Industry Valid Business/Industry type as per Data
2
Type Submission Guide excluding 11 (Others)
Legal
Accurate mapping as per Data
Constitutio 4
Submission Guide
n
Minimum length 5 (total number of letters
2 or 3 (3 if
of the alphabet/characters) and junk not
guarantor
allowed [words like ‘Same as above’,
Address segment
‘null’, ‘#NA’, ‘zzzzz’, ‘none’, ‘abcde’, only
information is
special characters (such as $, * etc.) are
not reported)
not allowed]
2 or 3 (3 if
guarantor
City Valid city/town/district of India segment
20 or 30
information is
(if
not reported)
guarantor
Relation PAN/CIN/
3 segment Valid PAN / CIN / Passport /Directors
ship Passport 5
informati Identification Number
/DIN
on is not
2 or 3 (3 if
reported)
guarantor
Valid 6 digit post code applicable for the
Pin Code segment
State
information is
not reported)
2 or 3 (3 if
guarantor
State Code as per Data Submission
State segment
Guide
information is
not reported)

84
 Quality to be performed in line with the
RBI circular dated October 14, 2021 on
mandatory reporting of Related Party.
Valid Catalogue value excluding 60
(Others) in context of legal constitution; All
Related party have a relationship with the
Borrower. This Relationship value is
5 or 10 (10 if
Relationshi based on the legal constitution of the
guarantor
p+ Borrower. For example: For Legal
segment
Related constitution 11 (Private Ltd ), the Allowed
information is
Type Relationship values in RS Segments are
not reported)
10 – Shareholder, 11–Holding Company ,
12 – Subsidiary company , 51- promoter
director, 52 – Nominee Director, 53-
independent director, 54- Director Since
resigned, 56- Other Director. Relationship
type Data Quality would be evaluated as
per data submission Guide
2 or 3 (3 if
guarantor
Valid phone with STD Code or Mobile
Telephone segment
Number
information is
not reported)
10 Minimum length 5 (total number of letters
(In case of the alphabet/characters) and junk not
member allowed [words like ‘Same as above’,
Address 3
is not ‘null’, ‘#NA’, ‘zzzzz’, ‘none’, ‘abcde’, only
reporting special characters (such as $, * etc.) are
Guaranto not allowed]
r for City Valid city/town/district of India 2
atleast 1 PAN/CIN/
trade, Valid PAN / CIN / Passport /Directors
Passport 3
then the Identification Number
/DIN
GS
Guarant
4 Segment
or
weightag
e will be
0. The
10% Pin Code +
weightag Valid 6 digit post code applicable for the
STATE 2
e will be State code furnished. Both to be valid
Code
added in
the
Relations
hip
segment)
Valid Credit Type as per Data
Credit
Submission Guide excluding 9999 8
Type
(Others)
8 or 11 (11 for
entities on
Asset Accurate Reporting of all Asset Class whom extant
Credit
5 35 Classificati (SMA 0,1,2; Doubtful-1,2,3 ) or Valid instructions on
Facility
on /DPD DPD Reporting Wilful
Defaulter is
not applicable)
Facility / Valid Date (DDMMYYYY) + applicable
Loan cross validation with Reporting Date for 3
Activation / quality

85
 Sanction
Date
Suit Filed Suit Filed Related Data Reporting 3
3 or 0 (0 for
entities on
whom extant
Wilful Reporting of Wilful default as per data
instructions on
Default submission Guide
Wilful
Defaulter is
not applicable)
Account Reporting of Account Status as per data
10
Status submission Guide
Total Score 100

 Note: CICs to adopt the following validation approach for ‘City’ attribute:
(i) Length check minimum 3 and maximum 40 with special characters and
alphanumeric values allowed.
(ii) Validate City name against the junk values created by all CICs based on historical
data reported by CIs. Such list may also be circulated amongst all CIs so that they
are aware of such junk values which may lead to reduction in DQI score.

86
 Annex – X: Microfinance Data Quality Index

CATEGORY Validation Score

Demographic Parameters

Availability which satisfies all conditions:

a) Minimum 2 tokens
Name 10
b) 1 token with minimum 2 letters of the alphabet
c) No numerals present

Availability which satisfies all conditions:

a) If DOB is shared then date format should be
DOB / Age DDMMYYYY; 7
b) If Age is provided then it needs to be numeric value
except Zero
Availability of ANY ONE identifier which satisfies ALL
respective conditions:
PAN:
a) Should be 10 in length
b) First 5 and last character should be alphabets
c) The 4th character has to be either P or H
Identifier: Voter ID (VID)/PAN/CKYC d) The 6th to 9th character should be numerals 8
Voter ID :
a) Should be between 8 – 16 in length after CIC
removes the special characters
b) First 2 / 3 digits should be alphabets
CKYC:
a) Should be 14 in length
b) Should be all numeric
Availability of mobile number which satisfies all
conditions:
a) Should be minimum 10 numerals in length
Phone Number b) The first digit needs to start with 6,7,8 and 9 7
c) Mobile number straight descending/ascending
sequence (E.g., 8765432/2345678) or
same digits (E.g., 2222222) not allowed

At least one address of the borrower should meet all

the below conditions:
Address line:
a) Minimum length of 5 character
State code:
Address a) Submission as per catalogue value 8
Pin code:
a) Should be 6 numeric in length
b) Exclude cases of all digits of same number (0 to 9)
c) Exclude sequence (E.g., 123456, 456789)
d) Exclude cases where last 3 digits are numeric ‘ZERO’

87
 Availability for all accounts opened on or after April 01,
2022, Numeric value except zero with a maximum cap
of Rs. 25000/= as per Master Direction on Regulatory
Total Monthly Family Income 5
Framework for Microfinance Loans Directions, 2022
dated March 14, 2022 issued by RBI and amended
from time to time

Key Person Name and Relationship At least 1 key person and relationship 5

Trade Parameters

Loan Category Submission as per catalogue values 5

Date Opened/Disbursed Availability in DDMMYYYY and cannot be future date 5

Availability of Numeric value except zero and in

compliance with the Master Direction on Regulatory
Framework for Microfinance Loans Directions, 2022
Total Disbursed Amount dated March 14, 2022 issued by RBI and amended 5
from time to time

Availability for all accounts opened on or after April 01,

2022, Numeric value except zero with a maximum cap
of Rs. 12500/= as per Master Direction on Regulatory
Minimum Amt Due/Instalment Amount 5
Framework for Microfinance Loans Directions, 2022
dated March 14, 2022 issued by RBI and amended
from time to time

Numeric value and can be reported as numeric ‘Zero’,

Current Balance Amount 5
if there is no balance

Repayment Frequency Submission as per catalogue values except "Other" 5

Account status Submission as per catalogue values 5

DPD (Days past due) Submission as per catalogue values 5

Number of Instalments Numeric value except zero 2

Account level data conflict

Parameters to be checked

a) Account has amount overdue > 0 but DPD In case a single validation is not met among the list of
= 0 or blank validations in this category for a loan, then the score
b) Account has amount overdue = 0 but DPD for the specific loan would be treated as “0”. This
> 0 or blank means all loans must be evaluated against all 8
c) Account status delinquent and DPD = 0 or validation rules in this category and any failure to meet
amount overdue = 0 a single rule for those specific loans will lead to loss of
d) Account status Active and Current balance the score for that specific loan.
=0 or blank
e) Account status Closed and (Current
Balance > 0 or DPD > 0 or Amount overdue >
0)

88
f) Current Balance / disbursed amount /
Amount overdue / Minimum amount due is
Negative
g) Account status is Closed, and Closed date is
Invalid or Blank
h) Closed date is reported, and account status
is other than {S06-Written Off, S07-Account
Closed, S09-Restructured & Closed, S10-
Settled, S11-Post Write Off Settled, S12-Post
Write Off Closed}
i) Account status is S06- Written Off, S11-Post
Write Off Settled, S12-Post Write Off Closed
and Write-off amount / Write-off date is not
provided

Total Score 100

89
Annex – XI: Information on secured assets possessed under the SARFAESI Act,
2002

Sl Bran Stat Borro Guarant Register Register Outstand Asset Date of Details Name
. ch e wer or ed ed ing Classificat Asset of of the
N Nam Name Name address address amount ion classificat security Title
o e (whereve of the of the (in ₹) ion possess holder
r Borrowe Guarant ed of the
applicabl r or security
e) (wherev possess
er ed
applicab
le)

90
 Annex – XII: Disclosure by CICs

Item 1: Modifications in the Uniform Credit Reporting Format

(a) The nomenclature of the field ‘Fax Number’ shall be changed to ‘Email ID’ in the
Commercial Bureau reporting format.

(b) The nomenclature of the field ‘dummy’ shall be changed to ‘Email ID’ under the MFI
Bureau reporting format.

(c) The above fields shall continue to be categorised as ‘when available’.

Table 1: Complaints registered with CICs during the year ended March 31, _
Financial Total number Complaints pertaining to Complaints pertaining to issues at
Year of complaints issues at Regulated CIC end
received by Entities (REs) level
the Credit
Information Total Number of Total Number of
Company Number of complaints Number of complaints
(CIC) complaints unresolved complaints unresolved
received within TAT received within TAT
A = B+D (B) (C) (D) (E)

N.B. – The instructions shall be applicable prospectively from the date of issue of regulatory instructions.
Last financial year’s data shall be displayed by the CIC. CICs shall provide a download link/ option to
provide vintage data of previous two (2) financial years, prior to the period displayed above.

Table 2: Complaints registered against the CIs with CICs during the year ended
March 31, _____
Sl. Name Number Total number Complaints as Number of Complaints
No. of the of records of complaints percentage of complaints unresolved within
CI submitted registered total records unresolved TAT as a percentage
by the CI against the submitted by the within TAT of total complaints
during the CI during the CI by the CI registered against
year year as on the CI
(D) reference (F)
(A) (B) (C) [C as a % of B] date [E as a % of C]
(E)
1 CI - 1
2 CI - 2
3 ……
N.B. – The instructions shall be applicable prospectively from the date of issue of regulatory instructions.
Last financial year’s data shall be displayed by the CIC. CICs shall provide a download link/ option to
provide vintage data pertaining to all CIs for previous two (2) financial years, prior to the period displayed
above.
CICs shall provide the user an option to choose top ten CIs based on (i) total number of complaints
received; (ii) complaints registered as a percentage of total records submitted by the CI; and (iii)
unresolved complaints within TAT prescribed as per CICRA, 2005 as a percentage of total number
of complaints registered against the concerned CI.

91
 Annex – XIII: Illustrative examples for apportionment of Compensation amount

A. Complaints registered with CIC by the complainant

CIs have maximum 21 days’ time and CICs have the remaining period, within the overall
time period of 30 days from the date of receipt of the complaint for its resolution.
Compensation payable by the CICs/ CIs shall be calculated under various scenarios as
illustrated below.

Case 1

 Complaint registered with a CIC on January 1, 2022.

 The CIC seeks confirmation from the CI (for e.g. Bank A) on January 12, 2022.

 Bank A provides confirmation to the CIC on February 2, 2022 (21st day would be
February 2, 2022) – no delay by Bank A.

 The CIC resolves and provides rectified CIR to the complainant on February 3,
2022.

 Compensation of ₹300 shall be provided by the CIC to the complainant for delay of
3 days beyond the permissible period of 30 days (i.e. in this case by January 31,
2022).

Case 2

 Complaint registered with a CIC on January 1, 2022

 The CIC seeks confirmation from Bank A on January 5, 2022

 Bank A provides confirmation to the CIC on January 26, 2022 (i.e. within 21 days)
– no delay by Bank A.

 The CIC resolves and provides rectified CIR to the complainant on February 3, 2022

 Compensation of ₹300 shall be provided by the CIC to the complainant for delay of
3 days beyond the permissible period of 30 days (i.e. in this case by January 31,
2022).

Case 3

 Complaint registered with a CIC on January 1, 2022

92
 The CIC seeks confirmation from Bank A on January 5, 2022

 Bank A provides confirmation to the CIC on January 28, 2022 (21st day would be
January 26, 2022) – 2 days delay by Bank A.

 If CIC resolves and provides rectified CIR to the complainant on February 2, 2022 -
Compensation of ₹200 shall be provided by the Bank A to the complainant for a
delay of 2 days beyond the permissible period of 30 days (i.e. in this case by
January 31, 2022).

 If CIC resolves and provides rectified CIR to the complainant on February 3, 2022
– Total compensation of ₹300 [₹200 by Bank A and ₹100 by CIC] shall be provided
to the complainant for delay of 3 days beyond the permissible period of 30 days (i.e.
in this case by January 31, 2022).

Case 4

 Complaint registered with a CIC on January 1, 2022

 The CIC seeks confirmation from Bank A, Bank B, Bank C, Bank D, Bank E on
January 5, 2022 – i.e. the CIC has taken 4 days to seek confirmation.

 For Bank A, B, C, D and E – (21st day would be January 26, 2022)

 If Bank A provides confirmation to CIC on January 26, 2022 – No delay
 If Bank B provides confirmation to CIC on January 31, 2022 – 5 days delay
32
 If Bank C provides confirmation to CIC on February 2, 2022 – 7 days delay days

 If Bank D provides confirmation to CIC on February 4, 2022 – 9 days delay

 If Bank E provides confirmation to CIC on February 6, 2022 – 11 days delay

 Therefore, total delay in resolution of complaint is as follows:

 If the CIC resolves and provides rectified CIR to the complainant on February 6,
2022 – Total compensation of ₹600 shall be provided to the complainant, on a
weighted average basis, as under, for a delay of 6 days beyond the permissible
period of 30 days (i.e. in this case by January 31, 2022):

Explanation: The delay of six days shall be apportioned by the CIs/CICs on

weighted average of the extent of delay by each CIs/CICs. In the above case, the
overall delay is 6 days and therefore the complainant shall be entitled for total
compensation of ₹600. This needs to be apportioned between all the defaulting

93
 banks (in this case Bank B, C, D and E). Cumulatively, the delay of all the defaulting
banks put together is 32 days (5+7+9+11 days). Therefore, the compensation
amount of ₹600 shall be apportioned on weighted average of the delay by each CIs
in relation to the overall delay of 32 days in this case.

 Bank A = No compensation
 Bank B = (5*600)/32 = ₹93.75
 Bank C= (7*600)/32 = ₹131.25
 Bank D = (9*600)/32 = ₹168.75
 Bank E = (11*600)/32 = ₹206.25

 CIC = No compensation

 If the CIC resolves and provides rectified CIR to the complainant on February 11,
2022, total days taken by CIC would be 9 days (i.e. 4+ 5 days). Total compensation
of ₹1100 shall be provided to the complainant, on a weighted average basis, as
under, for delay of 11 days beyond the permissible period of 30 days (i.e. in this
case by January 31, 2022):

 Bank A = No compensation
 Bank B = (5*1100)/32 = ₹171.88
 Bank C = (7*1100)/32 = ₹240.62
 Bank D = (9*1100)/32 = ₹309.38
 Bank E = (11*1100)/32 = ₹378.12

 CIC = No compensation (as CIC has taken overall 9 days)

 If the CIC resolves and provides rectified CIR to the complainant on February 15,
2022. CIC has taken 13 days (i.e. 4 days + 9 days) to provide a final rectified CIR.
Total compensation of ₹1500 shall be provided to the complainant, on a weighted
average basis as under, for the delay of 15 days beyond the permissible period of
30 days (i.e. in this case by January 31, 2022):

 Bank A = No compensation
 Bank B = (5*1500)/36 = ₹208.34
 Bank C = (7*1500)/36 = ₹291.66
32 + 4 = 36
 Bank D = (9*1500)/36 = ₹375.00 days

94
  Bank E = (11*1500)/36 = ₹458.34

 CIC = (4*1500)/36 = ₹166.66

Case 5

 Complaint registered with a CIC on January 1, 2022

 The CIC seeks confirmation from Bank A on January 5, 2022

 Bank A provides confirmation to the CIC on January 28, 2022 (21st day would be
January 26, 2022) – 2 days delay.
 If, CIC resolves and provides rectified CIR to Bank A on January 31, 2022 (i.e.
resolution done within 30 days of receiving the complaint) - No case for
Compensation26.

B. Complaints registered with CIs by the complainant

Case 6

 Complaint registered with a CI27 (for e.g. Bank A) on January 1, 2022

 Bank A provides rectified details to CIC on January 22, 2022 (21st day would be
January 22, 2022) – no delay by Bank A.

 If the CIC resolves and provides rectified CIR to Bank A on January 31, 2022 and
Bank A provides the rectified CIR to the complainant on January 31, 2022 – No
case for compensation.

 If the CIC resolves and provides rectified CIR to Bank A on January 31, 2022 and
Bank A provides the rectified CIR to the complainant on February 1, 2022 – A
compensation of ₹100 shall be provided by the Bank A to the complainant for
delay of 1 days beyond the permissible period of 30 days (i.e. in this case by
January 31, 2022).

26However, the CI would be liable for penal action as deemed fit by the Reserve Bank of India as per provisions of
CICRA, 2005 and Rules and Regulations farmed thereunder.
27 Where the grievance/ complaint involves inaccurate credit information of more than one (1) CI, the complaint shall
be registered by the customer with the concerned CIC. The CIC shall coordinate with all CIs concerned, and furnish
to the customer a comprehensive resolution of grievance.

95
  If the CIC resolves and provides rectified CIR to Bank A on February 1, 2022 and
Bank A provides the rectified CIR to the complainant on February 1, 2022 - A
compensation of ₹100 shall be provided by the CIC to the complainant for delay
of 1 day beyond the permissible period of 30 days (i.e. in this case by January
31, 2022).

 If the CIC resolves and provides rectified CIR to Bank A on February 1, 2022 and
Bank A provides the rectified CIR to the complainant on February 2, 2022 - Total
compensation of ₹200 shall be provided [₹100 by the CIC and ₹100 by Bank A]
to the complainant for delay of 2 day beyond the permissible period of 30 days
(i.e. in this case by January 31, 2022).

Case 7

 Complaint registered with a CI (for e.g. Bank A) on January 1, 2022

 Bank A resolves and provides rectified details to the CIC on January 25, 2022
(21st day would be January 22, 2022) – 3 days delay by Bank A.

 If the CIC resolves and provides rectified CIR to Bank A on January 31, 2022 and
Bank A provides rectified CIR to complainant on January 31, 2022 - No case for
Compensation.

 If the CIC resolves and provides rectified CIR to Bank A on February 3, 2022 (i.e.
the CIC takes 9 days after being informed by Bank A) and Bank A provides
rectified CIR to the complainant on February 3, 2022 – A compensation of ₹300
shall be provided by Bank A to the complainant for delay of 3 days beyond the
permissible period of 30 days (i.e. in this case by January 31, 2022).

 If the CIC resolves and provides rectified CIR to Bank A on February 3, 2022 and
Bank A provides rectified CIR to the complainant on February 4, 2022 – A
compensation of ₹400 shall be provided by Bank A to the complainant for delay
of 4 days beyond the permissible period of 30 days (i.e. in this case by January
31, 2022).

 If the CIC resolves and provides rectified CIR to Bank A on February 4, 2022 and
Bank A provides rectified CIR to the complainant on February 4, 2022 – Total

96
 compensation of ₹400 [₹100 by the CIC and ₹300 by Bank A] shall be provided
to the complainant for delay of 4 days beyond the permissible period of 30 days
(i.e. in this case by January 31, 2022).

 If the CIC resolves and provides rectified CIR to Bank A on February 4, 2022 and
Bank A provides rectified CIR to the complainant on February 5, 2022 – Total
compensation of ₹500 [₹100 by CIC and ₹400 by Bank A] shall be provided to
the complainant for delay of 5 days beyond the permissible period of 30 days (i.e.
in this case by January 31, 2022).

97
 Annex – XIV: Best Practices for CIs

(1) Instances of non-updation of repayment information could be avoided by

centralising the issue of no objection certificates (NOCs) and providing information
to CICs.

(2) Customer grievance redressal should be given top priority especially in respect of
complaints relating to updation/ alteration of credit information.

(3) Grievance redressal in respect of credit information should be integrated with the
existing systems for grievance redressal. Aspects relating to customer grievances
pertaining to credit information may also be an integral part of customer service
policy of CIs.

(4) CIs should give full customer information to the CICs. For instance, identifier
information like PAN number, Voters ID Card number, etc. is not provided by CIs
for all records.

(5) First time borrowers’ loan applications should not be rejected just because they
have no credit history.

(6) With a view to decreasing court cases involving CIs and CICs, complaints need to
be addressed by them on an urgent basis. CIs should have a structured process
of complaint redressal for which a Consumer Protection Committee under the
Board should be constituted.

98
 Annex - XV: Best Practices for CICs

(1) CICs should have a structured and systematic process for redressing customer
grievance redressal.

(2) CICs should have a nodal officer for dealing with customer complaints.

(3) Following a dispute regarding a CIR, if it is established that the reason for the
dispute lies with the CIC itself or with the information provided by a member CI to
the CIC, the CIC may provide a free copy of the same type of CIR to the customer
after correction of the credit information.

(4) CICs shall compile the data on complaints on a quarterly basis and a quarterly
review on complaints should be put up to the Board of Directors.

(5) Trainings should be organised by the CICs for member CIs in order to make them
understand the formats, importance of data reporting and how to improve data
acceptance ratio.

(6) Safeguards in respect of data usage in terms of Rule 27 of the CIC Rules by SUs
should be built into the agreements with the SUs.

(7) Whenever CIRs on the same borrower are accessed by more than one CI
simultaneously, within a period of one month, an alert may be provided by the CIC
to all the CIs who have drawn the reports to avoid multiple financing for the same
purpose/ fraudulent transactions.

(8) Alerts on borrowers who are changing their addresses/offices are to be indicated
to other credit grantors without disclosing the name of the CIs.

(9) Behaviour pattern of the borrowers, viz., frequency of loans obtained, frequency
of CIs approached etc., may be provided as a separate value added product by
CICs.

(10) Customisation of reports as per the specific requirement of a SU may be done as

a separate value-added product by CICs.

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(11) CIs and CICs should ensure that the credit records of borrowers are regularly
updated by CIs and that issues such as repayment of the last instalment of a loan
does not get reported, does not arise.

(12) CICs should be ISO 27001 certified for Information Security.

(13) With a view to decreasing court cases involving CIs and CICs, complaints need to
be addressed by them on an urgent basis. CICs shall have a structured process
of complaint redressal for which a Consumer Protection Committee under the
Board should be constituted.

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Annex - XVI: List of Circulars repealed with the issuance of Master Direction

Sr Circular No. Date Subject

No
1 DBOD.No.DL.11590/20.16.03 27.02.2008 Credit Information Companies
4/2007-08 (Regulation) (Removal of
Difficulties) Order, 2008
2 DBOD.No.DL.BC.138/20.16.0 24.06.2009 Access to own credit Report
42/2008-09
3. RPCD.CO.RRB.No.32/03.05. 20.10.2009 Credit Information Companies
33/2009-10 (Regulation) (Removal of
Difficulties) Order, 2008
4 RPCD.CO.RF.BC.No.44/07.4 01.12.2009 Credit Information Companies
0.06/2009-10 (Regulation) Act, 2005
5 UBD.BPD(PCB).Cir 03.12.2009 Credit Information Companies
No.25/09.11.200/2009-10 (Regulation) Act, 2005

6 DBOD.No.DL.15214/20.16.04 04.03.2010 Grant of 'Certificate of

2/2009-10 Registration' -
for Commencing Business
of Credit Information -
Experian Credit
Information Company of India
Private Ltd
7 RPCD.CO.RRB.BC.No.62/03. 23.03.2010 Grant of 'Certificate of
05.33/2009-10 Registration' - For commencing
Business of Credit Information -
Experian Credit
Information Company of India
Private Ltd.
8 DBOD.No.DL.BC.83/20.16.04 31.03.2010 Grant of 'Certificate of
2/2009-10 Registration' -
For Commencing Business
of Credit Information -
Equifax Credit Information
Services Private Ltd.
9 RPCD.CO.RRB.BC.No.70/03. 19.04.2010 Grant of 'Certificate of
05.33/2009-10 Registration' for Commencing
Business of Credit
Information -
Equifax Credit
Information Services Private
Ltd.
10 UBD.CO.BPD.Cir.No. 29.04.2010 Credit Information Companies
60/09.11.200/2009-10 (Regulation) Act, 2005 –

101
 List of Credit Information
Companies
11 UBD.CO.BPD.Cir.No. 6 09.08.2010 Submission of data to Credit
/09.11.200/2010-11 Information Companies
12 RPCD.CO.RF.BC.No.17/07.4 06.09.2010 Submission of Data to Credit
0.06/2010-11 Information Companies
13 DBOD.No.CID.BC.64/20.16.0 01.12.2010 Grant of 'Certificate of
42/2010-11 Registration' - For Commencing
Business of Credit Information -
High Mark Credit
Information Services Private
Limited
14 RPCD.CO.RCB.BC.No.33/07. 07.12.2010 Submission of Data to Credit
40.06/2010-11 Information Companies
15 RPCD.CO.RRB.BC.No.36/03. 08.12.2010 Grant of 'Certificate of
05.33/2010-11 Registration' - For commencing
Business of Credit Information -
High Mark Credit
Information Services Private
Limited
16 UBD.BPD.(PCB).Cir.No.30/0 22.12.2010 Credit Information Companies
9.11.200/2010-11 (Regulation) Act, 2005 - Grant
of 'Certificate of Registration'
for Commencing Business of
Credit Information - High
Mark Credit
Information Services Private
Limited
17 RPCD.CO.RRB.BC.No.41/03. 24.12.2010 Submission of Data to Credit
05.33/2010-11 Information Companies -
Format of Data to be submitted
by Credit Institutions
18 RPCD.CO.RCB.BC.No.45/07. 05.01.2011 Submission of Data to Credit
40.06/2010-11 Information Companies -
Format of Data to be submitted
by Credit Institutions
19 DBOD.No.CID.BC.84/20.16.0 05.03.2012 Grant of 'Certificate of
42/2011-12 Registration' - For carrying on
the business of
Credit Information - Credit
Information Bureau (India)
Limited
20 RPCD.CO.RRB.BC.No.71/03. 18.04.2012 Grant of 'Certificate of
05.33/2011-12 Registration' - For Carrying on
the Business of Credit
Information - Credit

102
 Information Bureau (India)
Limited
21 DBOD.No.CID.BC.27/20.16.0 01.07.2013 Submission of Credit
42/2013-14 Information to Credit
Information Companies -
Withdrawal of 'Consent Clause'
22 RPCD.CO.RRB.BC.No.14/03. 23.07.2013 Credit Information Companies
05.33/2013-14 (Regulation) Act, 2005 -
Compliance
23 RPCD.CO.RCB.BC.No.19/07. 07.08.2013 Credit Information Companies
51.010/2013-14 (Regulation) Act, 2005 -
Compliance
24 UBD.CO.BPD.PCB.Cir.No.4/ 27.08.2013 Compliance with Credit
16.74.000/2013-14 Information Companies
(Regulation) Act, 2005
25 DBOD.CID.BC.127/20.16.056 27.06.2014 Data Format for furnishing of
/2013-14 credit information to Credit
Information Companies and
other Regulatory Measures
26 RPCD.RRB.RCB.BC.No. 15.07.2014 Data Format for furnishing of
13/03.05.33/2014-15 credit information to Credit
Information Companies and
other Regulatory Measures
27 UBD. CO. BPD. PCB. Cir. No. 15.07.2014 Data Format for furnishing of
4 /16.74.000/2014-15 credit information to Credit
Information Companies and
other Regulatory Measures
28 DBOD.CID.BC.34/20.16.042/ 22.08.2014 Grant of 'Certificate of
2014-15 Registration' -
For carrying on the business
of Credit Information -
CRIF High Mark Credit
Information Services Private
Limited
29 RPCD.CO.RRB.RCB.BC.No. 04.09.2014 Grant of 'Certificate of
27/03.05.33/2014-15 Registration' - CRIF High Mark
Credit Information Services
Private Limited
30 DBR.No.CID.BC.60/20.16.05 15.01.2015 Membership of Credit
6/2014-15 Information Companies (CICs)
31 DCBR.BPD.(PCB/RCB).Cir 29.01.2015 Membership of Credit
No.13/16.74.000/2014-15 Information Companies (CICs)
by Co-operative Banks
32 DBR.No.CID.BC.28/20.16.05 09.07.2015 Data Format for furnishing of
6/2015-16 credit information to Credit

103
 Information Companies and
other Regulatory measures
33 DBR.CID.BC.35/20.16.042/20 27.08.2015 Grant of 'Certificate of
15-16 Registration' - For carrying on
the business of Credit
Information - CRIF High Mark
Credit Information Services
Private Limited
34 DBR.CID.BC.73/20.16.056/20 14.01.2016 Credit information reporting in
15-16 respect of Self Help Group
(SHG) members
35 DCBR.BPD.Cir.No.17/16.74.0 26.05.2016 Credit information reporting in
00/2015-16 respect of Self Help Group
(SHG) members
36 DBR.CID.BC.No.104/20.16.5 16.06.2016 Credit Information Reporting in
6/2015-16 respect of Self Help Group
(SHG) members
37 DBR.CID.BC.107/20.16.056/2 23.06.2016 Reporting of Information on
015-16 Investment in Commercial
Papers and Unhedged Foreign
Currency Exposures of the
Borrowers to Credit Information
Companies
38 DBR.CID.BC.No.11/20.16.04 01.09.2016 Free Annual Credit Report to
2/2016-17 Individuals
39 DBR.CID.BC.16/20.16.040/20 29.09.2016 Grant of 'Certificate of
16-17 Registration' - For carrying on
the Business of Credit
Information - Transunion CIBIL
Limited
40 DBR.CID.BC.27/20.16.040/20 20.10.2016 Grant of 'Certificate of
16-17 Registration' – For carrying on
the business of credit
information - Experian Credit
Information Company of India
Private Limited (ECICI)

41 DBR.CID.BC.60/20.16.040/20 13.04.2017 Grant of 'Certificate of

16-17 Registration' - For Carrying on
the Business of Credit
Information - Transunion CIBIL
Limited
42 DBR.CID.BC.No.79/20.16.04 02.08.2017 Issue of comprehensive Credit
2/2017-18 Information Reports
43 DBR.CID.BC.24/20.16.042/20 07.02.2019 Grant of 'Certificate of
18-19 Registration' - For carrying on

104
 the business of credit
information - CRIF High Mark
Credit Information Services
Private Limited
44 DoR.FIN.REC.46/20.16.056/2 12.03.2021 Data Format for Furnishing of
020-21 Credit Information to Credit
Information Companies and
other Regulatory Measures
45 DoR.FIN.REC.59/20.16.056/2 14.10.2021 Data Format for Furnishing of
021-22 Credit Information to Credit
Information Companies

46 DoR.FIN.REC.90/20.16.056/2 13.12.2022 Data Format for Furnishing of

022-23 Credit Information to Credit
Information Companies and
other Regulatory Measures
47 DoR.FIN.REC.39/20.16.056/2 20.09.2023 Data Quality Index for
023-24 Commercial and Microfinance
Segments by Credit Information
Companies
48 DoR.FIN.REC.41/20.16.003/2 25.09.2023 Display of information -
023-24 Secured assets possessed
under the SARFAESI Act, 2002
49 DoR.FIN.REC.48/20.16.003/2 26.10.2023 Framework for compensation to
023-24 customers for delayed
updation/ rectification of credit
information
50 DoR.FIN.REC.49/20.16.003/2 26.10.2023 Strengthening of customer
023-24 service rendered by Credit
Information Companies and
Credit Institutions
51 DoR.FIN.REC.32/20.16.056/2 08.08.2024 Frequency of reporting of credit
024-25 information by Credit
Institutions to Credit
Information Companies
52 DoR.FIN.REC.47/20.16.042/2 10.10.2024 Implementation of Credit
024-25 Information Reporting
Mechanism subsequent to
cancellation of licence or
Certificate of Registration

105