Utah Now Platform Capabilities

Utah Now Platform

Capabilities
Last updated: January 2, 2025

The Utah release is no longer supported. As such,

the product documentation and release notes are
provided for informational purposes only, and will not
be updated.

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 Utah Now Platform Capabilities

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products or services is intended or should be inferred.
This PDF was created from content on docs.servicenow.com. The web
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 Utah Now Platform Capabilities

Service Graph Connector for Microsoft SCCM (3.4.2)

Use the Service Graph Connector for Microsoft SCCM to pull data
from Microsoft System Center Configuration Manager (SCCM) into your
ServiceNow instance.

The Service Graph Connector for Microsoft SCCM (SG-SCCM) imports

SCCM data into the ServiceNow® Configuration Management Database
(CMDB) application. The integration does not write to the SCCM
database and supports the Microsoft Endpoint Configuration Manager
(MECM). The integration pulls data from computers, processors,
operating systems, disks, networks, and software.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for
information about submitting requests to the store. For cumulative release
notes information for all released apps, see the ServiceNow Store version
history release notes.

Supported versions

• Supported Microsoft SCCM/MECM versions:

• 2403

• 2309

• 2303

• 2211

• Supported ServiceNow versions:

• Utah

• Vancouver

• Washington DC

• Xanadu

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 Utah Now Platform Capabilities

Use cases
The following ServiceNow applications have features that interact with
the Service Graph Connector:

• IT Operations Management (ITOM) Visibility

• Ability to get visibility into your infrastructure.

• Detailed hardware and software inventory tracking. The tracking can

be done with or without Software Asset Management (SAM).

• Ability to detect delta changes for efficient incremental imports from

SCCM to the Now Platform.

• IT Service Management (ITSM)

• Incidents, problems, and changes on discovered configuration items

(CI).

• Automatic device ownership assignment.

• Software Asset Management (SAM) and IT Asset Management (ITAM)

• Tight integration with Software Asset Management Professional and

client software distribution workflows.

• Inventory Software package and installation tracking.

• Software Usage tracking.

• License reclamation by detecting removed software.

• Support for software editions, normalizing publisher information, and

normalizing product Information.

• Support for SCCM Asset Intelligence.

Important information for upgrading Service Graph Connector for

Microsoft SCCM

After you've installed the latest version of the Service Graph Connector
for Microsoft SCCM, ensure that you have removed the last_run_datetime
field value from the Data Source [sys_data_source] table for the SCCM
data sources.

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 Utah Now Platform Capabilities

Guided setup
The guided setup for the Service Graph Connector for Microsoft SCCM
provides an organized sequence of tasks to configure the integration on
your instance. To access the guided setup, see Configure Service Graph
Connector for Microsoft SCCM.
Note: When you install and configure the Service Graph Connector
for Microsoft SCCM, only active SG-SCCM data sources will be
configured with credentials or MID configuration during the guided
setup. If a Software Asset Management plugin is enabled after
the connector has been installed, any additional SAM-related data
sources will not be configured with credentials and will not function
correctly. In this scenario, in order for these new SAM-related
data sources to function correctly, you must go back into the
guided setup for SG-SCCM and re-enter the credentials and MID
configuration.

CMDB integrations dashboard

The Integration Commons for CMDB store app provides a dashboard with
a central view of the status, processing results, and processing errors of all
installed integrations. You can see metrics for all integration runs. You can
filter the view to a specific CMDB integration, a specific time duration,
or a specific integration run. For more details about monitoring Microsoft
SCCM integrations in the CMDB Integrations Dashboard, see Using the
CMDB Integrations Dashboard.

Data mapping

Data from the SCCM data sources is mapped and transformed into
the ServiceNow CMDB Configuration Item (CI) class definitions using the
Robust Transform Engine (RTE). Data is inserted into the ServiceNow®
CMDB using the Identification and Reconciliation Engine (IRE).

The SCCM data sources include the following:

• SG-SCCM Computer Identity

You can see the following data if it is available in SCCM:

• Asset Tag. If the Asset Tag data is available, the mapping can be
optionally enabled via the guided setup.

• Assigned

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 Utah Now Platform Capabilities

• DNS Domain

• SG-SCCM Computer OU. This data source imports data about the
Organizational Unit (OU) name. The data is stored in the SG-SCCM
Computer Related [sn_sccm_integrate_sccm_2019_computer_related]
table. To add the view, open the computer record, click the top
header, and select View > SG-SCCM Computer Related.

• SG-SCCM Disk

• SG-SCCM Last Discovered Update. This data source will run at the end
of the import schedules to update the last_discovered date on the
Computer CI. The source will conduct a full pull of all the computers
and bring in only the ResourceID and the LastHWScan columns to
update the CMDB Computer table.

• SG-SCCM Network

• SG-SCCM Operating System

• SG-SCCM Processor

• SG-SCCM Removed Software. Ensure the Use last run datetime option is
cleared for every run.

• SG-SCCM Removed Software AI. Ensure the Use last run datetime
option is cleared for every run.

• SG-SCCM Software

• SG-SCCM Software AI

Note: If you have Asset Intelligence on your Microsoft SCCM

instance, you have to run SG-SCCM Removed Software AI and
SG-SCCM Software AI. If you do not have Asset Intelligence on
your instance, you have to run SG-SCCM Removed Software and
SG-SCCM Software.
When you complete the guided setup, you can configure the integration
to periodically pull data from SCCM. The data is loaded into staging
tables and then inserted into the following target tables:

• CI Relationship [cmdb_rel_ci]

• Computer [cmdb_ci_computer] (required)

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 Utah Now Platform Capabilities

• Disk [cmdb_ci_disk]

• IP address [cmdb_ci_ip_address]

• Network Adapter [cmdb_ci_network_adapter]

• Serial Number [cmdb_serial_number]

• Software Installation [cmdb_sam_sw_install] (If the SAM application is

installed.)

• Software Instance [cmdb_software_instance] (If the SAM application is

not installed.)

• Software [cmdb_ci_spkg] (If the SAM application is not installed.)

• Software Usage [samp_sw_usage]

For more information on where data is saved when pulling data from
a Microsoft SCCM application, see CMDB classes targeted in Service
Graph Connector for Microsoft SCCM.

You can use the IntegrationHub ETL app to view the data maps. See
IntegrationHub ETL (3.2) for more information.

Resolving the missing IP address or MAC address issue

By default, network adapters that are missing an IP address or MAC
address are not imported. To include these network adapters in the
import, do the following:

1. Navigate to Service Graph Connector for Microsoft SCCM > Data

Sources.

2. Select SG-SCCM Network.

3. Remove the where clause from the SQL statement field.

Additional resources

• Service Graph Connector for Microsoft SCCM - FAQ and

Troubleshooting blog post on the ServiceNow Community site

• Service Graph Connector for Microsoft SCCM 3.0 Setup Guidelines

[KB1001248] article in the Now Support Knowledge Base

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 Utah Now Platform Capabilities

• Support for Removed Software functionality in Service Graph

Connector for SCCM integration blog post on the ServiceNow
Community site

• Configure Service Graph Connector for Microsoft SCCM

Set up and validate data source connection credentials to import

Microsoft SCCM data into your CMDB.

• CMDB classes targeted in Service Graph Connector for Microsoft SCCM

When you complete the guided setup, you can configure the
integration to periodically pull data from Microsoft SCCM. The data
is saved in tables that extend from the Configuration item [cmdb_ci]
table.

• Upgrade from the legacy SCCM plugin to the Service Graph connector
for Microsoft SCCM

Deactivate the scheduled imports and pull records so that you can
upgrade from the Microsoft SCCM 2016 plugin or an earlier version of
the plugin to the Service Graph connector for Microsoft SCCM.

• Upgrade from an earlier version of Service Graph connector for

Microsoft SCCM to a later version

Upgrade your Service Graph connector for Microsoft SCCM. When you
upgrade versions, you can select the files that you want to transfer from
the older version to the newer version of the Service Graph connector
for Microsoft SCCM.

• Enable Software Editions in Service Graph connector for Microsoft

SCCM

Enable software editions so that you can gather edition information for
products such as Adobe Acrobat, Microsoft SQL Server, and Windows
Exchange Server into the Service Graph connector for Microsoft SCCM.

• Accessing the connection details of Service Graph Connector for

Microsoft SCCM

You can access the connection details of the Service Graph

Connector for Microsoft SCCM in a single view using the common

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 Utah Now Platform Capabilities

connection framework included within the Integration Commons for

CMDB (sn_cmdb_int_util) store app.

Related concepts

• IntegrationHub ETL (3.2)

• Integration Commons for CMDB (2.14.2)

• Service Graph Connector Support Tools

• Service Graph Connector for Active Directory (2.0.0)

• Service Graph Connector for AWS (2.7.0)

• Service Graph connector for ExtraHop (2.0.3)

• Service Graph Connector for GCP (1.5.1)

• Service Graph Connector for Google Console (1.0.0)

• Service Graph Connector for Infoblox (1.1.1)

• Service Graph Connector for Jamf (2.12.2)

• Service Graph Connector for Microsoft Azure (1.9.0)

• Service Graph Connector for Microsoft Defender Endpoint (1.0.0)

• Service Graph Connector for Microsoft Intune (2.5.0)

• Service Graph Connector for Observability - AppDynamics (1.3.1)

• Service Graph Connector for Observability - Datadog (1.2.1)

• Service Graph Connector for Observability - Dynatrace (1.10.0)

• Service Graph Connector for Observability - New Relic (1.2.1)

• Service Graph Connector for OpenTelemetry (1.4.1)

• Service Graph Connector for Qualys (2.0.0)

• Service Graph Connector for Rapid7 (2.0.0)

• Service Graph Connector for SolarWinds (2.4.1)

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 Utah Now Platform Capabilities

• Service Graph Connector for Tanium (1.6.1)

• Service Graph Connector for VMware Workspace ONE UEM (1.6.1)

• Service Graph Connector for Wiz (1.1.0)

Configure the connector

Set up and validate data source connection credentials to import
Microsoft SCCM data into your CMDB.

Before you begin

Important: If you are currently using a version of the Microsoft SCCM

plugin, refer to the following topic, Upgrade from the legacy SCCM
plugin to the Service Graph connector for Microsoft SCCM.

Confirm that you are in the SCCM application scope instead of a global
scope so that you are able to save your information.

Dependencies and requirements:

• The Integration Commons for CMDB store app, which is automatically

installed.

• The CMDB CI class models store app, which is automatically installed.

See CMDB CI Class Models store app.

• Integration - JDBC (com.snc.integration.jdbc)

• Windows MID Server required for access to SCCM environment.

To access SCCM data, you must have appropriate access to the SCCM
database. You must have sufficient credentials to query the SQL Server
that contains the SCCM database. You must do the following:

1. Create a SQL Server account in order to connect to the SCCM

database on the MID Server to use the data sources.

2. Connect to your SCCM SQL Server and configure the following:

a. Create a new login user name and password for SQL

authentication.

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 Utah Now Platform Capabilities

b. Choose the SCCM database that ServiceNow data sources will

connect to.

c. Assign the 'db_datareader' role membership to the new user.

Note: If you have the Service Graph Connector for Microsoft

SCCM version 2.1.6 or earlier versions installed in your production
environment, contact Customer Service and Support for additional
steps to remove the SCCM Discovery Source from being included
when calculating the subscription unit consumption.

Starting with Service Graph Connector for Microsoft SCCM version

3.0.4, support for multi-instance is introduced, enabling Service Graph
Connector for Microsoft SCCM to connect to and import data from
multiple Microsoft SCCM instances. This feature involves dynamically
creating data sources and scheduled imports, requiring the granting of
additional permissions. For more information about how to complete
these steps, see Service Graph Connector for Microsoft 3.0 Setup
Guidelines [KB1001248] in Now Support.

Role required: admin

Procedure

1. Navigate to All > Service Graph Connectors > SCCM > Setup.

2. On the Getting Started page, select Get Started.

3. On the Service Graph Connector for Microsoft SCCM page, in the

Configure Data source and Scheduled data import access section,
select the task Configure Data source access.

4. Create a data source and scheduled data import for a new

connection in the Service Graph Connector for Microsoft SCCM.

a. In the Configure Data source access section, click Configure.

b. Edit the record by selecting Global from the Scope menu.

c. Under the Application Access tab, select the Can create, Can
update, and Can delete check boxes.

d. Click Update to save the record.

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 Utah Now Platform Capabilities

e. From the scope menu, select Service Graph Connector for

Microsoft SCCM.

f. In the Help task bar, click Mark as Complete.

g. Repeat these steps in the Update Scheduled data import access

section with the Scheduled data import [scheduled_data_set]
table.

5. Connect to multiple SCCM instances.

Note: If you want to configure a connection using integrated
authentication, skip to step 6.

a. On the left side bar, select the configure the connection icon
( ).

b. On the Service Graph Connector for Microsoft SCCM page,

under the Configure the connection section, select the Configure
connection task.

c. In the Configure connection section, select Configure to open

the connection dashboard.

d. In Flow Designer, select Add Connection.

e. On the form, fill in the fields.

Create Connection form

Field Description

Host Host of the connection.

Database name for the new

Database name
connection.

User name credential for the

User name
new connection.

Password credential for the

Password
new connection.

f. Click Create Connection.

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 Utah Now Platform Capabilities

g. Navigate back to the guided setup.

h. Under the Configure connection section, select Mark as

Complete.

6. Configure the connection using integrated authentication to the

Microsoft SCCM database.
Note: Skip and mark this section complete if you already
configured a connection in the previous step.

a. In the Configure connection (Integrated authentication), select

Configure to open the connection dashboard.
Note: Only use this step if the JDBC connection is using
integrated authentication.

b. In Flow Designer, select Add Connection.

c. On the form, fill in the fields.

Create Connection form

Field Description

Host Host of the connection.

Database name for the new

Database name
connection.

d. Click Create Connection.

e. Navigate back to the guided setup.

f. Under the Configure connection (Integrated authentication)

section, select Mark as Complete.

7. Configure the sets of the data sources and scheduled data imports
for the new connection.

a. On the left side bar, select Configure Data Sources and

Scheduled Data Imports.

b. On the Service Graph Connector for Microsoft SCCM page,

under the Configure Data sources and Scheduled data imports

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 Utah Now Platform Capabilities

section, select the Configure Data Sources and Scheduled Data

Imports task.

c. In the Configure Data Sources and Scheduled Data Imports

section, select Configure.

d. On the form, fill in the fields.

Field Description

The prefix is an identifier that

is used in all of the data
source and scheduled import
names for this distinct SCCM
connection. In a multi-instance
deployment, this prefix should
be a short, meaningful
identifier that allows you to
identify a set of related data
sources.
Prefix to Data source and
Scheduled data import sets Note: For example,
assume you have two
different SCCM instances
for AMS and EMEA
regions. You can use
AMS and EMEA for
easy identification and
differentiation between
the sets of data sources
and schedules.

Select the connection alias

Connection and Credentials
that was created in the
Alias
previous step.

Select the MID Server for the

MID Server
connection.

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 Utah Now Platform Capabilities

Field Description

Note: It is mandatory to
select a MID Server for an
Integrated Authentication
connection.

Select a user to populate the

Run Scheduled Import as User field on the scheduled data
import.

e. Click Create/Update Imports.

8. Validate the data sources.

a. In the Validate Data Sources task section, click Configure.

b. Review the fields on the Data Source form, which are

automatically set.
Try not to update any values on this page. The data source is
pre-configured to use the SCCM JDBC Connection that you set
up in the previous step.
Data Source form

Field Description

Unique name of this data

Name
source.

Label of the table that will be

Import set table label
created for this data source.

Name of the table that will be

Import set table name
created for this data source.

Data storage type of the data

Type
to be imported.

MID server to use to access the

Use MID Server
JDBC server.

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 Utah Now Platform Capabilities

Field Description

Format Format of the data file.

Instance name Named instance for SQLServer.

Database name Name of the database.

Database port Port of the database.

Application that contains this

Application
record.

Windows JDBC integrated

Use integrated authentication
authentication.

User name for connecting to

User name
the JDBC server.

Password Password for the JDBC server.

Server name for the JDBC

Server
connection.

Query type. Query all data

Query from a table or run a specific
SQL statement.

Number of seconds the JDBC

driver will wait for a query
to complete. Zero means
no timeout. If timeout is
Query timeout
exceeded, the integration
considers the JDBC result
inaccessible and places it in
an Error state.

Number of seconds before the

MID server connection cache
Connection timeout pool closes the connection
and removes it. Zero means no
timeout.

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 Utah Now Platform Capabilities

Field Description

SQL statement to extract

SQL statement the desired data from the
database.

Option to control the amount

of data that is retrieved from
a database during an import
run. If unselected, then all
rows in the table specified are
imported, every time.

You might want to use this

Use last run datetime setting if this is a one-time
import, or if all the data in
the target table is new. If
selected, two additional fields
appear, enabling you to select
a datetime value to limit
imported data to delta values
only.

c. Validate your data sources by clicking the Test Load 20 Records

related link.
Note: If the displayed completion code is Success, then the
sources are validated. But if the displayed completion code
is Error, then there is an error in the SCCM JDBC Connection
that you must fix.

d. After the data sources have been validated, if you have the Use
Last Run Datetime check box selected, then clear the Last Run
Datetime field for the data source.
Cleaning the field avoids the risk of potential data loss due to the
test load.

e. In the Help sidebar, click Back to Guided Setup.

f. In the Validate data sources task section, click Mark as

Complete.

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 Utah Now Platform Capabilities

9. Configure the process for importing disk data when the Discovery
application is running.
Note: To avoid creating duplicate records in the
CMDB Disks [cmdb_ci_disk] table, you must configure the
sn_sccm_integrate.sccm_disks_managed property and set its
value to true. By default, the property value is set to false.

a. For the Configure Disk Data Imports task, select Configure.

b. On the System Property page, set the value of the

sn_sccm_integrate.sccm_disks_managed property to true.

c. Click Update.

d. Mark the Configure Disk Data Imports task as complete by

clicking Mark as Complete.
Note: Any existing disk records are updated only after the next
hardware scan is executed in the Microsoft SCCM instance.

10. Configure the scheduled data imports.

Note: If the Use Integrated Authentication check box is
selected for the data source, the run as user for the scheduled
data import job must have the import_admin role. For more
information, see the "Use Integrated Authentication" is being
unchecked when you run the schedueld import related to SG-
SCCM or SG-SCCM Computer Identity Data Source [KB1312810]
article in the Now Support Knowledge Base.

a. On the left side bar, select the Set up Scheduled data imports
icon ( ).

b. On the Service Graph Connector for Microsoft SCCM page,

in the Set up scheduled import jobs section, select the task
Configure scheduled jobs.

c. In the Configure scheduled jobs task section, click Configure.

By default, the newly created SG-SCCM Computer Identity
scheduled job with the prefix you named is inactive.

d. On the Scheduled Data Import form, verify the field values for the
scheduled job.

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 Utah Now Platform Capabilities

For more information, see Schedule a data import.

All other SG-SCCM scheduled jobs that are active will run in
their specified order after the Computer Identity scheduled job
is finished running. You can modify the Active field for each
scheduled job as appropriate for your configuration.

Important: If you are upgrading to the Service Graph

Connector for Microsoft SCCM, deactivate the existing
'SG-SCCM Computer Identity scheduled data import'.
Additionally, you cannot use the baseline scheduled data
import or data sources that have a name starting with 'SG-
SCCM' because they are used as templates for creating an
instance of data sources and scheduled data imports.

e. Click Update.

f. Repeat the steps 11 d and 11 e for each scheduled job.

g. In the Help sidebar, click Back to Guided Setup.

h. In the Configure Scheduled data imports task section, click Mark

as Complete.

i. (Optional) If you are upgrading to the Service Graph Connector

for Microsoft SCCM, then deactivate the existing 'SG-SCCM
Computer Identity' scheduled data import.
In the Deactivate Legacy Scheduled Data Imports section, click
Configure.

j. Select the 'SG-SCCM Computer Identity' scheduled data import

and deselect the Active check box.

k. In the Deactivate Legacy Scheduled Data Imports task section,

click Mark as Complete.

11. (Optional) Customize the Instance Data source SQL statement.

a. On the left side bar, select the Customize Instance Data source
SQL statement icon ( ).

b. On the Service Graph Connector for Microsoft SCCM page, in

Customize Instance Data source SQL statement section, select
the task Customizing Data source SQL statement.

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 Utah Now Platform Capabilities

c. In the Customizing Data source SQL statement task section, click

Configure.

d. Select the name of the instance in which you want to customize

the SQL statement.

e. After you're finished, select Update.

f. In the Help task bar, click Mark as Complete.

12. Configure the mapping of the asset tag.

a. On the left side bar, select the Configure mapping for Asset tag
icon ( ).

b. On the Service Graph Connector for Microsoft SCCM page,

in Configure mapping for Asset Tag section, select the task
Configure mapping for Asset Tag.

c. In the Configure mapping for Asset Tag section, click Configure.

d. In the Value field, enter true.

e. Click Update.

f. In the Help task bar, click Mark as Complete.

To resolve issues when configuring the connector, you can view the
following additional resources:

• How to identify and delete duplicate CMDB CI Relationship records or

ones that have orphan or missing parent/child relationships [KB0780988]
in the Now Support Knowledge Base

• How to delete sys_object_source records [KB0746309 ] in the Now

Support Knowledge Base

• Duplicate software installs with different Discovery Source [KB0958768] in

the Now Support Knowledge Base

• Assigned To Field Doesn't Get Updated For Computer CIs in

Service Graph Connector for SCCM [KB1277555] in the Now Support
Knowledge Base

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 Utah Now Platform Capabilities

• Service Graph connector for Microsoft SCCM software usages data

import blog post on the ServiceNow Community site

CMDB classes targeted

When you complete the guided setup, you can configure the integration
to periodically pull data from Microsoft SCCM. The data is saved in tables
that extend from the Configuration item [cmdb_ci] table.

Computer [cmdb_ci_computer]
The following attributes in the Computer [cmdb_ci_computer] table are
populated by collected data:

Attribute label Attribute name

Serial number serial_number

CPU core count cpu_core_count

CPU speed (MHz) cpu_speed

CPU type cpu_type

CPU manufacturer cpu_manufacturer

Name name

Asset tag asset_tag

Assigned assigned

Chassis type chassis_type

Class sys_class_name

CPU core thread cpu_core_thread

CPU count cpu_count

CPU name cpu_name

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 Utah Now Platform Capabilities

Attribute label Attribute name

Default Gateway default_gateway

DNS Domain dns_domain

Most recent discovery last_discovered

Operating System os

OS Address Width (bits) os_address_width

OS Domain os_domain

OS Service Pack os_service_pack

OS Version os_version

RAM (MB) ram

Model ID model_id

Manufacturer manufacturer

Assigned to assigned_to

Relationships created for Computer

Parent class Relationship type Child class

Network Adapter
Computer
Owns::Owned by [cmdb_ci_network_ad
[cmdb_ci_computer]
apter]

Computer IP Address
Owns::Owned by
[cmdb_ci_computer] [cmdb_ci_ip_address]

Computer Contains::Contained
Disk [cmdb_ci_disk]
[cmdb_ci_computer] by

Computer Key Value

Reference
[cmdb_ci_computer] [cmdb_key_value]

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 Utah Now Platform Capabilities

Parent class Relationship type Child class

Computer Software Installation

Reference
[cmdb_ci_computer [cmdb_sam_sw_install]

SG-SCCM Computer
Related
Computer
Reference [sn_sccm_integrate_sc
[cmdb_ci_computer]
cm_2019_computer_re
lated]

Disk [cmdb_ci_disk
The following attributes in the Disk [cmdb_ci_disk] table are populated by
collected data:

Attribute label Attribute name

Disk space (GB) disk_space

Size bytes size_bytes

Computer computer

Device ID device_id

Name name

Description short_description

Drive type drive_type

Manufacturer manufacturer

Model ID model_id

Relationship created for Disk

Parent class Relationship type Child class

Computer
Disk [cmdb_ci_disk] Reference
[cmdb_ci_computer]

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 Utah Now Platform Capabilities

IP Address [cmdb_ci_ip_address]
The following attributes in the IP Address [cmdb_ci_ip_address] table are
populated by collected data:

Attribute label Attribute name

IP Address ip_address

IP version ip_version

Name name

Nic nic

Relationship created for IP Address

Parent class Relationship type Child class

Network Adapter
IP Address
Reference [cmdb_ci_network_ad
[cmdb_ci_ip_address]
apter]

Key Value [cmdb_key_value]

The following attributes in the Key Value [cmdb_key_value] table are
populated by collected data:

Attribute label Attribute name

Key key

Value value

Network Adapter [cmdb_ci_network_adapter]

The following attributes in the Network Adapter
[cmdb_ci_network_adapter] table are populated by collected data:

Attribute label Attribute name

MAC Address mac_address

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 Utah Now Platform Capabilities

Attribute label Attribute name

Name name

DHCP Enabled dhcp_enabled

Netmask netmask

Configuration Item cmdb_ci

Relationship created for Network Adapter

Parent class Relationship type Child class

Network Adapter
Computer
[cmdb_ci_network_ad Reference
[cmdb_ci_computer]
apter]

Serial Number [cmdb_serial_number]

The following attributes in the Serial Number [cmdb_serial_number] table
are populated by collected data:

Attribute label Attribute name

Serial Number serial_number

Serial Number Type serial_number_type

Valid valid

Relationship created for Serial Number

Parent class Relationship type Child class

Serial Number Computer

Reference
[cmdb_serial_number] [cmdb_ci_computer]

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 Utah Now Platform Capabilities

SG-SCCM Computer Related

[sn_sccm_integrate_sccm_2019_computer_related]
The following attributes in the SG-SCCM Computer Related
[sn_sccm_integrate_sccm_2019_computer_related] table are populated
by collected data:

Attribute label Attribute name

Resource ID resource_id

OU Name ou_name

Software [cmdb_ci_spkg]
The following attributes in the Software [cmdb_ci_spkg] table are
populated by collected data:

Attribute label Attribute name

Key key

Name name

Version version

Vendor vendor

Manufacturer manufacturer

Relationship created for Software

Parent class Relationship type Child class

Software Instance
Software
Reference [cmdb_software_insta
[cmdb_ci_spkg]
nce]

Software Installation [cmdb_sam_sw_install]

The following attributes in the Software Installation [cmdb_sam_sw_install]
table are populated by collected data when the SAM application is
installed:

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 Utah Now Platform Capabilities

Attribute label Attribute name

Publisher publisher

Last scanned last_scanned

Installed on installed_on

Display name display_name

Discovery source discovery_source

Install date install_date

Prod id prod_id

Version version

Revision revision

Sccm group ID sccm_group_id

SCCM TimeStamp sccm_timestamp

Assigned to assigned_to

Relationship created for Software Installation

Parent class Relationship type Child class

Software Installation Computer

Reference
[cmdb_sam_sw_install] [cmdb_ci_computer]

Software Instance [cmdb_software_instance]

The following attributes in the Software Instance
[cmdb_software_instance] table are populated by collected data:

Attribute label Attribute name

Name name

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 Utah Now Platform Capabilities

Attribute label Attribute name

Installed on installed_on

Install date install_date

Sccm group ID sccm_group_id

SCCM TimeStamp sccm_timestamp

Relationship created for Software Instance

Parent class Relationship type Child class

Software Instance
Computer
[cmdb_software_insta Reference
[cmdb_ci_computer]
nce]

Upgrade from the legacy plugin

Deactivate the scheduled imports and pull records so that you can
upgrade from the Microsoft SCCM 2016 plugin or an earlier version of
the plugin to the Service Graph connector for Microsoft SCCM.

Before you begin

Role required: none

If you are upgrading to the Service Graph connector for Microsoft SCCM,
the following steps are mandatory. The steps must be executed in any
instance with an existing install of the Microsoft SCCM 2016 plugin or with
an earlier version of the plugin.

Note: The Service Graph connector for Microsoft SCCM is an

independent implementation that does not reuse any components
from the Microsoft SCCM 2016 plugin.

About this task

The Service Graph connector for Microsoft SCCM is a successor to the

Microsoft SCCM 2016 plugin. If you already have the Microsoft SCCM

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 Utah Now Platform Capabilities

2016 plugin or an earlier version installed in your instance, you must

follow these steps to enable the successful transition from using the SCCM
plugin to using the Service Graph connector. Additionally, you can run
a SG-SCCM cleanup to delete the Network Adapters and Disks created
from the older SCCM plugin to make the migration faster.

When the Service Graph connector for Microsoft SCCM is installed in an

instance, you must no longer run any components from the Microsoft
SCCM 2016 plugin, including Data Sources and Scheduled Data Imports.
The SCCM 2016 plugin Scheduled Data Imports must be tuned off. The
Service Graph connector for Microsoft SCCM installs a new set of SG-
SCCM Data Sources and Scheduled Data Imports.

Warning: This upgrade process should be performed and validated

in a non-production or test instance that is based on a recent clone
of the customer production instance. Failure to first validate upgrade
in a non-production instance may result in unexpected outcomes
and possible data loss or corruption.

Any customizations to the SCCM 2016 plugin will not automatically

migrate. The customizations would have to be reimplemented in
the Service Graph connector for Microsoft SCCM, such as by using
IntegrationHub-ETL.

Procedure

1. (Optional) If you are migrating from the SCCM 2016 plugin, then run
the Migration Readiness Tool for Service Graph connector for SCCM.

The plugin can be downloaded from the ServiceNow Store.

The tool does not migrate any changes, but runs a series of ATF tests
to identify any customizations that were done to the legacy SCCM
2016 plugin compared to the OOB SCCM 2016 plugin. It will not
migrate the changes between the two plugins, but serves to alert
any customizations.

2. After the tool has finished running, review the tests that were failed.
A failed test means that a customization was made in the plugin.
The customization could be a transform map. For example, if a
transform map was modified, then it needs to be reimplemented in
the connector.

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 Utah Now Platform Capabilities

3. Deactivate the scheduled imports from the older SCCM plugin.

For more information on how to deactivate scheduled imports, see
Upgrade the SCCM integration version.

4. (Optional) Delete duplicate OS software records in the older SCCM

plugin.
Note: There is no cleanup required for Computer OS Software
records if SAM is enabled.

a. Navigate to the Software Package or Software Instance table in

the older SCCM plugin.

b. Search for the duplicate OS records that you want to delete.

You can tell which records are the SG-SCCM software OS records
if the version number is included in the Name or Product Name.

c. To delete the duplicate software OS records from the Software

Package table, do the following:

a. On the Software Package table, select the duplicate OS

record that does not have SG-SCCM in the Discovery Source
column.

b. Delete the duplicate OS record and repeat with other

records as needed.

d. To delete the duplicate software OS records from the Software

Instance table, do the following:

a. On the Software Instance table, select the duplicate OS

record that has the SCCM group ID column empty.

b. Delete the duplicate OS record and repeat with other

records as needed.
Note: This step is optional because there is a difference in the
way software OS records are written to the CMDB, between
the legacy SCCM plugin and Service Graph connector. The
SCCM plugin did not record values to sys_object_source, a
discovery_source, or a sccm_group_id.

5. After you are finished deactivating the scheduled imports and

deleting the duplicate OS records from the older SCCM plugin,
configure the connector.

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 Utah Now Platform Capabilities

For instructions, see Configure the Service Graph connector for

Microsoft SCCM.

6. (Optional) Clean up the Disk and Network Adapter records created

by the SCCM plugin.

a. Confirm that you are in the Service Graph connector for

Microsoft SCCM application scope.

b. Navigate to Scheduled Job > SG-SCCM CleanupUtil.

c. Select the SG-SCCM CleanupUtil scheduled job, and then switch

to the global application scope.

d. To make a copy of the scheduled job, right-click the header of

the scheduled job and select Insert and Stay.

e. Change the name to SG-SCCM CleanupUtil Global.

f. Click Update.

g. When you need to run the scheduled job, click Execute Now.

h. (Optional) To check the progress of the run, do the following:

a. Navigate to System Log > All.

b. To filter the records for the script run, enter SG-SCCM

CleanupUtil under the Message search box.
The script will have a log message for each batch so that you
know the status of the current run and its progress.
Note: The duration of the run depends on the amount
of Network Adapter and Disk data in the CMDB from
the previous SCCM integration. The data must meet the
condition for the cleanup.

What to do next

When you execute the Service Graph connector components, your

existing CMDB data created by the SCCM plugin becomes managed
and maintained by Service Graph connector for Microsoft SCCM.

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Upgrade from an earlier version

Upgrade your Service Graph connector for Microsoft SCCM. When you
upgrade versions, you can select the files that you want to transfer from
the older version to the newer version of the Service Graph connector for
Microsoft SCCM.

Before you begin

To avoid any serious upgrade issues, perform the upgrade in a test or

development instance prior to upgrading in a production environment.

Role required: admin

About this task

When you upgrade from an earlier version to the latest version of

the Service Graph Connector for Microsoft SCCM, there are Skipped
Updates. The original SCCM data source files that were installed have
the last run date updated as part of the data source runs. The files will
be treated as custom files by the platform. When the newer version is
installed, the newer data sources will not be automatically upgraded.

After you have upgraded to the newer version, you can check the
upgrade status.

Procedure

1. Review all the updates from the upgrade center and select the data
source files from the newer version.
You can access the upgrade history and review the updates from
the Skipped Changes to Review related list. See Review skipped
records using related lists.

2. If you have customized the earlier version, select the changes that
you need from the older file and migrate them to the new file.
Note: Repeat this migration process for all the other skipped
update files.

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What to do next

After the upgrade, if there are changes to the SQL in the data source files
or mapping, then do the following:

1. Clear the Use last run datetime check box in all the data sources.

2. Perform a full pull of data from all the data sources.

Note: Upgrading from Service Graph connector for Microsoft SCCM

v2.3 to v2.3.1 requires a minimum pull of Computer and Software,
because the Source Native Key for the software within the SQL was
changed in the SG-SCCM Removed Software data source. Without
the correct Source Native Keys, it will not be able find the software in
the CMDB.
If you have any conflicts, refer to the following documentation:

• Revert a customization.

• Resolve a skipped update and set a resolution status.

• Skipped Changes to Review related list.

Enable software editions

Enable software editions so that you can gather edition information for
products such as Adobe Acrobat, Microsoft SQL Server, and Windows
Exchange Server into the Service Graph connector for Microsoft SCCM.

Before you begin

Note: There are two types of setup that are required, one on the
SCCM Manager and the other on the ServiceNow Instance. For more
information on how to set up the SCCM Manager, see the SCCM
Manager Setup section of the Custom solution to gather editions in
SCCM [KB0721360] article on the HI Knowledge Base. When you're
finished setting up the SCCM Manager, refer back to this task and
complete the steps.

Role required: admin

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About this task

You can set up the ServiceNow Instance on the Service Graph connector
for Microsoft SCCM.

Procedure

1. Navigate to All > Service Graph Connector Microsoft SCCM > Import
Schedules.

2. Select the Software Edition scheduled import you created to edit this
import record.

3. Select the Active check box.

4. Click Update.

5. Navigate to Service Graph Connector Microsoft SCCM > Data

Sources.

6. Select the Software Edition data source you created.

7. Under the Transforms list, select Update software install with edition.

8. Edit the data source and select the Active check box.

9. Click Update.

What to do next

You can verify that the edition information has been gathered by doing
the following:

1. Navigate to Service Graph Connector Microsoft SCCM > Data

Sources and the Software Edition data source you want to verify.

2. Select Load All Records.

Note: If the displayed completion code is Success, then the

software edition data source was executed successfully. If the
displayed completion code is Error, then there is an error that must
be fixed.

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 Utah Now Platform Capabilities

Accessing connection details

You can access the connection details of the Service Graph
Connector for Microsoft SCCM in a single view using the common
connection framework included within the Integration Commons for
CMDB (sn_cmdb_int_util) store app.

With the common connection framework, you can access all the
connections used by the Service Graph Connector for Microsoft
SCCM. The connection details include the connection alias, connection
properties, data sources, and scheduled data imports associated with a
connection. You can also test the connection. For more information, see
Accessing the connection details of Service Graph Connectors.

Access the details of a Microsoft SCCM connection

Access the details of a Microsoft SCCM connection configured for the

Service Graph Connector for Microsoft SCCM.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Service Graph Connectors > SCCM > Connections.

2. From the Name column of the Service Graph Connections list, select
a connection.

3. On the details page, view the connection details such as the

connection name, alias, and data sources.

4. Select a related list to view further details of the connection.

5. (Optional) Select the Test Connection related link to test the

connection.

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