SAP ERP, private cloud edition

Service Description Guide

General
This Service Description Guide applies only to the SAP ERP, private cloud edition services to which Customer is
subscribed. Any documents referenced herein are available upon request. For the avoidance of doubt, all non-
productive development (“DEV”), testing, and quality assurance (“QA”) may only be conducted in non-production
environments.
SAP reserves the right to reasonably limit the use of the services set forth in the Roles and Responsibilities
Documentation (made available to you upon request or on the SAP website) initiated via a service request if
Customer’s use is unreasonably excessive. If any such limitation is imposed, Customer’s usage shall be reviewed
and assessed with Customer.
The Cloud Service Software to which Customer is subscribed is subject to the Release Strategy, available at
https://support.sap.com/releasestrategy. Customers must use a version or release of the Cloud Service Software,
which is covered by Mainstream Maintenance or Extended Maintenance, if applicable. Customer acknowledges
and agrees that certain versions or releases of the Cloud Service Software may only be available until an earlier
date than 2030, 2027, or 2025 (as applicable). Details on availability and support of such versions or releases are
included and updated as per the Release Strategy.
This Service Description Guide was last updated on June 3, 2024. It is effective between Customer and SAP as of the
Order Form effective date. Where an Order Form is effective prior to this date, please refer to SAP’s Archived
Agreements page on the SAP Trust Center to locate the applicable Service Description Guide.

Unless otherwise indicated in this SDG including with a marking of “N/A” which is understood to mean “not applicable,” the
Cloud Services listed in this SDG are eligible for the SAP ERP 99.9% SLA where Customer purchases a subscription to
SAP ERP 99.9% SLA, as indicated in an Order Form.

Increase the availability SLA for productive systems from 99.7% to 99.9%. This is done by utilizing additional infrastructure
and services. Only supported for eligible products.

Maximum Blocks
Where Maximum Blocks is indicated in this SDG, there is no additional fee for Customer's use in excess of the Maximum
Blocks, however, Customer must subscribe to additional system sizing as necessary to support Customer's usage.

SAP HANA Runtime

SAP HANA, runtime is a runtime database included in certain SAP ERP, private cloud edition packages (“HANA
Runtime”). All SAP ERP, private cloud edition packages inclusive of HANA Runtime are subject to the following terms.
HANA Runtime and the additional Cloud Service Software components included in HANA Runtime may only be used in
conjunction with Customer’s use of SAP ERP, private cloud edition packages. HANA Runtime includes the limited use of
the following additional Cloud Service Software components as set forth herein: (i) SAP HANA Platform; (ii) SAP HANA
Rules Framework; (iii) SAP HANA, data privacy option; (iv) SAP HANA, predictive option; (v) SAP HANA, spatial and
graph option; (vi) SAP HANA, search and text option; (vii) SAP HANA, Smart Data Quality (“SDQ”); (viii) SAP Smart Data
Integration (“SDI”); and (ix) SAP HANA, native storage extension.

SAP HANA Platform includes the HANA Studio, Cockpit and Web IDE components. All data modeling, distribution,
creation and extension of data structures, including tables and virtual tables via Smart Data Access used in HANA
Runtime must be performed via the SAP ERP, private cloud edition Cloud Service. Data Access used in HANA Runtime
must be performed via the SAP ERP, private cloud edition Cloud Service. Use of SDI is limited solely to loading data into
HANA Runtime or the SAP ERP, private cloud edition Cloud Service. Data may be loaded from an appropriately licensed
Data Source via SDI or via SAP ERP, private cloud edition Cloud Service interfaces. SDI may also be used with Smart
Data Access in a data federation scenario. Notwithstanding anything to the contrary, data may not be distributed from
one SAP ERP, private cloud edition package to another at the HANA database level.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 1 of 107
Customer may export data, using licensed SAP tools, to be used solely within one or more of the following: (i) SAP
HANA, enterprise edition; (ii) SAP HANA, standard edition; (iii) SAP Cloud Platform, SAP HANA service; (iv) SAP HANA
Cloud; (v) SAP HANA, EE Cloud; and/or (vi) SAP Datasphere.
Use of the SAP HANA Studio, Cockpit and Web IDE components is limited solely to administering, monitoring and
creating custom views for the HANA Runtime database instance. All reporting must be performed via the SAP ERP,
private cloud edition Cloud Service or via custom views created using HANA Studio or Web IDE. Such custom views
may be accessed by SAP business intelligence (“SAP BI”) tools or non-SAP business intelligence tools that are certified
by SAP, as set forth in the SAP Certified Solutions Directory available at
https://www.sap.com/dmc/exp/2013_09_adpd/enEN/#/solutions?filters=v:326;v:405;v:352;v:86a26c34-126d-4a6d-a3c5-6c73deca1020. Use of
Web IDE may require an additional infrastructure subscription and is limited to the creation of views for reporting
purposes only.
HANA Runtime includes the optional, limited use of the following on-premise components: SAP Data Integrator (“DI”), SAP
Landscape Transformation replication server (“SLT”), HANA Studio, and Cockpit. Use of DI and SLT is limited solely to
loading data into HANA Runtime or the SAP ERP, private cloud edition Cloud Service.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 2 of 107
CORE
SAP ERP, private cloud edition
Usage Metric Full Use Equivalent (FUE)

Explanation of Full Use Equivalent is the aggregation method by which Customer may allocate individuals access to the
Usage Metric Cloud Service in accordance with the ratios set forth below. Unless otherwise indicated herein, the
Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

1 FUE = 0.50 SAP ERP, Developer Access

1 FUE = 1 SAP ERP Cloud for advanced use
1 FUE = 5 SAP ERP Cloud for core use
1 FUE = 30 SAP ERP Cloud for self-service use
Customer may allocate each FUE to any one of the use types and may change the allocation during the
subscription term. A Full Usage Equivalent cannot be divided between or among different use types.

ERP Cloud for self-service use

For ERP Cloud for self-service use, Authorized Users (as defined in the GTC) are permitted to use the
following solution capabilities of SAP ERP, private cloud edition:
Maintenance Execution (ERP)
Maintenance Demand Processing (ERP)
Travel management (ERP)
Time Sheet (ERP)
Organizational Structure Management (ERP)
Material requirements planning (ERP)
Production Execution (ERP)
Production Control (ERP)
Self-Service Requisitioning
Goods Movement (ERP)
Delivery Management (ERP)
Physical Inventory
Warehouse Management (ERP)
Transportation Management (ERP)
Available to Promise (ERP)
Batch Management (ERP)
Serial Number Management (ERP)
Handling Unit Management (ERP)
The ERP Cloud for self-service use also covers display use rights and approval use rights for all solution
capabilities of ERP, private cloud edition.

ERP Cloud for core use

For ERP Cloud for core use, Authorized Users (as defined in the GTC) are permitted to use the following
solution capabilities of SAP ERP, private cloud edition:
Maintenance Planning (ERP)
Maintenance Execution (ERP)
Maintenance Demand Processing (ERP)
Travel management (ERP)
Time Sheet (ERP)
Organizational Structure Management (ERP)

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 3 of 107
 Sales and Operations Production Planning (ERP)
Material requirements planning (ERP)
Capacity Planning
Production BOM Management
Recipe/Routing Management
Production Execution (ERP)
Just-In-Time Processing (ERP)
Kanban
Production Control (ERP)
Repetitive Manufacturing (ERP)
Subcontracting (ERP)
External Processing (ERP)
Quality Planning (ERP)
Quality Improvement (ERP)
Quality Inspection (ERP)
Product Development Foundation (ERP)
Project Financials Control (ERP)
Project Logistics Control (ERP)
Variant Configuration (ERP)
Foreign Trade (ERP)
Claims, Returns and Refund Management (ERP)
Price Management (ERP)
Sales Quotation Management (ERP)
Sales Rebates Management (ERP)
Sales Monitoring and Analytics (ERP)
Sales Master Data Management (ERP)
Sales Contract Management (ERP)
Sales Order Management and Processing
Sales Billing (ERP)
In-House Repair (ERP)
Complaints management (ERP)
Service Parts Warehousing (ERP)
Warranty Management (ERP)
Service Contract Management (ERP)
Service Request Management (ERP)
Service Order Management (ERP)
Service Fulfillment (ERP)
Service Billing (ERP)
Self-Service Requisitioning
Goods Movement (ERP)
Delivery Management (ERP)
Inventory Analytics and Control (ERP)
Returnable Packaging Logistics
Empties Management

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 4 of 107
 Physical Inventory
Warehouse Management (ERP)
Transportation Management (ERP)
Available to Promise (ERP)
Batch Management (ERP)
Serial Number Management (ERP)
Handling Unit Management (ERP)
The ERP Cloud for core use also covers display use rights and approval use rights for all solution
capabilities of ERP, private cloud edition.

ERP Cloud for advanced use

For ERP Cloud for advanced use, Authorized Users (as defined in the GTC) are permitted to
use all solution capabilities of SAP ERP, private cloud edition, inclusive of display and approval use
rights.

SAP Developer Access

Use is allowed by the number of individuals included in
the licensed level who are authorized to access the
development tools provided with the licensed ERP
Enterprise Management Software for the purpose of
making ABAP Addons to any ERP Cloud, private cloud
edition packages.

Block size 1 FUE

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Eligibility Yes

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System Tier System Tier DEV
Application Servers*
based on usage Usage Tier System size PRD and QA RAM (GB)**
tier RAM (GB)**
Up to 135 FUE XXS Up to 256*** Up to 256 2
Up to 550 FUE XS Up to 256 Up to 256 3
Up to 1000 FUE S Up to 512 Up to 256 3
Up to 2000 FUE M Up to 1,024 Up to 256 Up to 5
Up to 4000 FUE L Up to 2,048 Up to 512 Up to 6
Up to 6000 FUE XL Up to 3,072 Up to 512 Up to 10

Above 6000 FUE XXL Up to 6,144 Up to 512 Up to 10

*SAP Delivery may leverage application server size as indicated in the App Server Sizes Table below,
which is subject to change in SAP’s discretion.
**Delivery by hosting providers other than SAP deviate per the table included at the conclusion of this
document.
***No QA System Tier provided
App Server Sizes Table
System PRD QAS DEV
Size

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 5 of 107
 XXS 1x64GB N/A 1x32GB
XS 1x64GB 1x64GB 1x32GB
S 1x64GB 1x64GB 1x32GB
M 2x64GB 2x64GB 1x32GB
L 2x128G 2x128G 2x64GB
B B
XL 4x128G 4x128G 2x64GB
B B
XXL 4x128G 4x128G 2x64GB
B B
The App Server Sizes Table is subject to change in SAP’s discretion.
Additional SAP ERP, private cloud edition includes:
Terms & • SAP Cloud Connector (installed on a separate server, available on customer request),
Conditions • SAP Data Services Agent (installed on a separate server, available on customer request)*,
• SAP Web Dispatcher (installed on a separate server)
• SAP Data Provisioning Agent (installed on a separate server, available on customer request).
• SAP Analytics Cloud Agent (installed on a separate server, available on customer request).*
•
*Customer is required to obtain a subscription to the associated SAP cloud service separately to use the
integration agent provided with SAP ERP, private cloud edition.
•
•
Cloud Feature(s). SAP ERP Cloud, private cloud edition includes limited use of the following Cloud
Feature(s), which may only be used in conjunction with the Cloud Service:

• Forms as a Service by Adobe. Customer may make up to 2,000,000 Forms Requests per year in Forms
as a Service by Adobe for no additional fee. A single Form Request is counted for each document with up
to five (5) pages created using this Cloud Feature. The number of Form Requests for a document created
with more than five (5) pages is calculated by dividing the total pages of the document by five (5). If the
result of the calculation is not a whole number, the remainder shall be counted as a single Form Request.
Form Requests for which a number of pages cannot be determined (e.g., digital signature request) are
counted as a single Form Request. A contract year is a 12-month period beginning on the first day of the
Subscription Term or its annual anniversary.

For the avoidance of doubt, (i) Cloud Features are provisioned on a multi-tenant cloud platform in a
separate cloud instance/environment and in a different data center location, from ERP, private cloud
edition Systems, (ii) Cloud Features do not include the same service elements that apply to the ERP,
private cloud edition Systems and (iii) the Service Level Agreement does not apply to Cloud Features.

Additionally, this package includes HANA Runtime and SAP NetWeaver.

Central User Administration. Where Customer has multiple systems, Customer shall utilize Central
User Administration to monitor and maintain individual user IDs consistently across those systems.
Alternatively, Customer shall manually monitor user IDs across its various systems. Customer shall
remain within the Usage Metric and volume limitations indicated in the Order Form and any use outside of
this scope as a result of duplicated individual user IDs may subject Customer to additional fees.

Single Sign-On:
ERP, private cloud edition supports authentication/single sign-on features integrated with the Customer’s
existing Microsoft Active Directory. If the Customer is using SAP GUI, Secure Login Client has to
be activated for use with SAP GUI to enable the integration.

PLM system integration for SAP ERP may only be used to integrate with SAP Enterprise Product
Development. Usage of PLM system integration for SAP ERP with other systems requires separate
licensing.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 6 of 107
SAP ERP, private edition. Option for Microsoft SQL

Usage Metric Full Use Equivalent (FUE)

Explanation of Full Use Equivalent is the aggregation method by which Customer may allocate individuals access to the
Usage Metric Cloud Service in accordance with the ratios set forth below. Unless otherwise indicated herein, the
Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

1 FUE = 0.50 SAP ERP, Developer Access

1 FUE = 1 SAP ERP Cloud for advanced use
1 FUE = 5 SAP ERP Cloud for core use
1 FUE = 30 SAP ERP Cloud for self-service use
Customer may allocate each FUE to any one of the use types and may change the allocation during the
subscription term. A Full Usage Equivalent cannot be divided between or among different use types.

ERP Cloud for self-service use

For ERP Cloud for self-service use, Authorized Users (as defined in the GTC) are permitted to use the
following solution capabilities of SAP ERP, private cloud edition:
Maintenance Execution (ERP)
Maintenance Demand Processing (ERP)
Travel management (ERP)
Time Sheet (ERP)
Organizational Structure Management (ERP)
Material requirements planning (ERP)
Production Execution (ERP)
Production Control (ERP)
Self-Service Requisitioning
Goods Movement (ERP)
Delivery Management (ERP)
Physical Inventory
Warehouse Management (ERP)
Transportation Management (ERP)
Available to Promise (ERP)
Batch Management (ERP)
Serial Number Management (ERP)
Handling Unit Management (ERP)
The ERP Cloud for self-service use also covers display use rights and approval use rights for all solution
capabilities of ERP, private cloud edition.

ERP Cloud for core use

For ERP Cloud for core use, Authorized Users (as defined in the GTC) are permitted to use the following
solution capabilities of SAP ERP, private cloud edition:
Maintenance Planning (ERP)
Maintenance Execution (ERP)
Maintenance Demand Processing (ERP)
Travel management (ERP)
Time Sheet (ERP)

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 7 of 107
 Organizational Structure Management (ERP)
Sales and Operations Production Planning (ERP)
Material requirements planning (ERP)
Capacity Planning
Production BOM Management
Recipe/Routing Management
Production Execution (ERP)
Just-In-Time Processing (ERP)
Kanban
Production Control (ERP)
Repetitive Manufacturing (ERP)
Subcontracting (ERP)
External Processing (ERP)
Quality Planning (ERP)
Quality Improvement (ERP)
Quality Inspection (ERP)
Product Development Foundation (ERP)
Project Financials Control (ERP)
Project Logistics Control (ERP)
Variant Configuration (ERP)
Foreign Trade (ERP)
Claims, Returns and Refund Management (ERP)
Price Management (ERP)
Sales Quotation Management (ERP)
Sales Rebates Management (ERP)
Sales Monitoring and Analytics (ERP)
Sales Master Data Management (ERP)
Sales Contract Management (ERP)
Sales Order Management and Processing
Sales Billing (ERP)
In-House Repair (ERP)
Complaints management (ERP)
Service Parts Warehousing (ERP)
Warranty Management (ERP)
Service Contract Management (ERP)
Service Request Management (ERP)
Service Order Management (ERP)
Service Fulfillment (ERP)
Service Billing (ERP)
Self-Service Requisitioning
Goods Movement (ERP)
Delivery Management (ERP)
Inventory Analytics and Control (ERP)
Returnable Packaging Logistics

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 8 of 107
 Empties Management
Physical Inventory
Warehouse Management (ERP)
Transportation Management (ERP)
Available to Promise (ERP)
Batch Management (ERP)
Serial Number Management (ERP)
Handling Unit Management (ERP)
The ERP Cloud for core use also covers display use rights and approval use rights for all solution
capabilities of ERP, private cloud edition.

ERP Cloud for advanced use

For ERP Cloud for advanced use, Authorized Users (as defined in the GTC) are permitted to
use all solution capabilities of SAP ERP, private cloud edition, inclusive of display and approval use
rights.

SAP Developer Access

Use is allowed by the number of individuals included in
the licensed level who are authorized to access the
development tools provided with the licensed ERP
Enterprise Management Software for the purpose of
making ABAP Addons to any ERP Cloud, private cloud
edition packages.

Block size 1 FUE

Disaster
Recovery No
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Eligibility No

*GxP services are only available where Customer purchases a subscription to SAP ERP, GxP, private edition as indicated
in an Order Form
System size System Tier System Tier DEV
Application Servers*
based on usage Usage Tier System size PRD and QA RAM (GB)**
tier DB size (GB)**
Up to 135 FUE XXS Up to 256*** Up to 256 2
Up to 550 FUE XS Up to 256 Up to 256 3
Up to 1000 FUE S Up to 512 Up to 256 3
Up to 2000 FUE M Up to 1,024 Up to 256 5
Up to 4000 FUE L Up to 2,048 Up to 512 10
Up to 6000 FUE XL Up to 4,096 Up to 512 10

Above 6000 FUE XXL Up to 6,144 Up to 512 10

*SAP Delivery may leverage application server size as indicated in the App Server Sizes Table below,
which is subject to change in SAP’s discretion.
**Delivery by hosting providers other than SAP deviate per the table included at the conclusion of this
document.
***No QA System Tier provided
App Server Sizes Tabl

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 9 of 107
 System PRD QAS DEV
Size
XXS 1x64GB N/A 1x32GB
XS 1x64GB 1x64GB 1x32GB
S 1x64GB 1x64GB 1x32GB
M 2x64GB 2x64GB 1x32GB
L 2x128G 2x128G 2x64GB
B B
XL 4x128G 4x128G 2x64GB
B B
XXL 4x128G 4x128G 2x64GB
B B
The App Server Sizes Table is subject to change in SAP’s discretion.
Additional SAP ERP, private cloud edition includes:
Terms & • Cloud service only available on Microsoft Azure.
Conditions • SAP Cloud Connector (installed on a separate server, available on customer request),
• SAP Data Services Agent (installed on a separate server, available on customer request)*,
• SAP Web Dispatcher (installed on a separate server)
• SAP Data Provisioning Agent (installed on a separate server, available on customer request).
• SAP Analytics Cloud Agent (installed on a separate server, available on customer request).*
•
*Customer is required to obtain a subscription to the associated SAP cloud service separately to use the
integration agent provided with SAP ERP, private cloud edition.
•
•
Cloud Feature(s). SAP ERP Cloud, private cloud edition includes limited use of the following Cloud
Feature(s), which may only be used in conjunction with the Cloud Service:

• Forms as a Service by Adobe. Customer may make up to 2,000,000 Forms Requests per year in Forms
as a Service by Adobe for no additional fee. A single Form Request is counted for each document with up
to five (5) pages created using this Cloud Feature. The number of Form Requests for a document created
with more than five (5) pages is calculated by dividing the total pages of the document by five (5). If the
result of the calculation is not a whole number, the remainder shall be counted as a single Form Request.
Form Requests for which a number of pages cannot be determined (e.g., digital signature request) are
counted as a single Form Request. A contract year is a 12-month period beginning on the first day of the
Subscription Term or its annual anniversary.

For the avoidance of doubt, (i) Cloud Features are provisioned on a multi-tenant cloud platform in a
separate cloud instance/environment and in a different data center location, from ERP, private cloud
edition Systems, (ii) Cloud Features do not include the same service elements that apply to the ERP,
private cloud edition Systems and (iii) the Service Level Agreement does not apply to Cloud Features.

Additionally, this package includes Microsoft SQL Runtime and SAP NetWeaver.

Central User Administration. Where Customer has multiple systems, Customer shall utilize Central
User Administration to monitor and maintain individual user IDs consistently across those systems.
Alternatively, Customer shall manually monitor user IDs across its various systems. Customer shall
remain within the Usage Metric and volume limitations indicated in the Order Form and any use outside of
this scope as a result of duplicated individual user IDs may subject Customer to additional fees.

Single Sign-On:
ERP, private cloud edition supports authentication/single sign-on features integrated with the Customer’s
existing Microsoft Active Directory. If the Customer is using SAP GUI, Secure Login Client has to
be activated for use with SAP GUI to enable the integration.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 10 of 107
 PLM system integration for SAP ERP may only be used to integrate with SAP Enterprise Product
Development. Usage of PLM system integration for SAP ERP with other systems requires separate
licensing.

SAP ERP, Digital Access, private cloud edition

Usage Metric Document

Explanation of Document is a record of commercial transactional data managed via the Cloud Service. For this
Usage Metric Cloud Service, the types of records that are counted as Documents are set forth below. The Usage
Metric entitlement in the Order Form is based on a yearly entitlement.

Sales Document means:

(i) a line item record that represents the material and/or service being sold or quoted; and/or (ii) a record
that represents an individual order/release against a scheduling agreement which indicates the material
and/or service being sold.
Purchase Document means:
(i) a line item record that represents the material and/or service being ordered or requested; and/or (ii) a
record that represents the release against a scheduling agreement which indicates the material and/or
service being procured.
Invoice Document means:
a line item record that represents the material and/or service being billed. For SAP ERP Cloud, Digital
Access only, an Invoice Document shall also include a line item record that represents a description of the
material being purchased, including the material name, number and quantity of the material.
Manufacturing Document is:
(i) a record which represents the production-related details associated with manufacturing a material,
including: the type, quantity and color of what to produce, when to produce it, where to produce it and/or
other distinguishing characteristics; and/or (ii) a record that represents a confirmation which indicates the
status of the processing activities associated with manufacturing orders.
Material Document means:
a line item record that represents a specific material being received, issued or transferred to, from or within
a storage location or plant.
Quality Management Document means:
(i) a record that represents the details of a nonconformance being reported including the information
required for problem solving; and/or (ii) a record that represents results of an inspection. For SAP ERPCloud
Digital Access edition only, a Quality Management Document shall also include a record that represents
the details of a nonconformance.
Service & Maintenance Document means:
(i) a record that represents the details of work to be performed including the information needed to plan,
execute and bill for a service or maintenance request; and/or (ii) a record that represents the details of a
problem being reported including the information required for problem solving; and/or (iii) a record that
represents the status of the processing associated with service orders and maintenance orders; and/or (iv) a
record that represents a claim by a customer for repair or replacement or compensation for under -
performance, pursuant to terms in a warranty document.
Financial Document means a record that represents accounting information in a
financial journal
Time Management Document means:
(i) a record that represents an employee’s time worked and assigned to business related objects; and/or
(ii) a record that represents deviations from an employee’s assigned work schedule and/or pay rate.

Block size 1000

Disaster
Recovery Yes
Eligibility*

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 11 of 107
 GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional This Service grants (a) humans a right to use SAP ERP for Enterprise Management, private cloud edition
Terms and (“S/4C EM-PCE”) through Non-SAP Application(s) that is/are directly integrated to S/4C EM-PCE without
Conditions the need to be licensed as a “FUE” (b) non-humans (e.g. bots, sensors, chips, devices, etc.) a license to
Use S/4C EM-PCE directly or through Non-SAP Application(s) that is/are directly integrated to S/4C EM-
PCE and without the need to be licensed as a FUE. Solely for purposes of SAP ERP Digital Access:
• S/4C EM-PCE shall not include SAP Business Warehouse Software.
• “Non-SAP Application(s)” means: (a) any technologies for which Customer has secured an
appropriate license from an entity other than SAP, SAP SE, and/or any of its/their subsidiaries and/or
distributors (excluding when used solely as a Connectivity App between an SAP Application and S/4C
EM-PCE and further excluding when used as a User Interface for S/4 EM); and/or (b) SAP Technology
Solutions.
• “User Interface(s)” means any technology that (a) Customer owns and/or for which Customer has
secured appropriate rights to use and (b) is used to develop/manage user interaction features and
characteristics for S/4 EM. For the avoidance of doubt, User Interfaces for S/4 EM shall be deemed part
of S/4 EM and therefore require human users using S/4 EM via such User Interfaces to have a “Named
User” and/or “User” license for S/4 EM, as applicable.
• “SAP Technology Solution(s)” means SAP NetWeaver Foundation for Third Party Applications, SAP
Business Technology Platform (excluding when used solely as a Connectivity App between an SAP
Application and S/4C EM-EX), SAP Signavio Solutions and SAP Process Insights [including any renamed
and/or successor versions of any of the foregoing made generally available by SAP (if any)].
• “Connectivity App(s)” means any integration technology whose primary function is to directly connect
disparate applications to enable the direct communication and/or management of data between such
disparate applications by/through such integration technology.
• “SAP Application(s)” means all Packages (i.e. all Software and Third-Party Software) licensed under
an SAP agreement and/or SAP cloud services for which Customer has a valid subscription, excluding
SAP Technology Solutions and all database Packages.
All Digital Access of S/4C EM-PCE will be subscribed based exclusively upon the number of Documents
created annually by such Digital Access of S/4C EM-EX. Each Document shall count as one (1)
Document, except for Material Documents and Financial Documents which shall each count as two tenths
(0.2) of a Document. However, where the automated processing in S/4C EM-PCE of a Document from
one Document Type results in the subsequent creation in S/4C EM-PCE of one or more additional
Documents of different Document Type(s), such additional Documents shall not be counted.
Where a Non-SAP Application is connected to S/4C EM-PCE via a Connectivity App, such Non-SAP
Application is still deemed directly integrated to S/4 EM for purposes of this provision. Any humans and/or
non-humans Using S/4C EM-PCE through application(s) that is/are integrated to a Non-SAP
Application that is directly integrated to S/4C EM-PCE do not need to be licensed as a “FUE”.

SAP ERP, additional productive tier, private cloud edition

Usage Metric Tenant

Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein,
Usage Metric the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 12 of 107
 99.9 SLA
Eligibility Yes

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private cloud edition or SAP ERP, GxP, private cloud edition as indicated in Order Form.
SAP ERP, private cloud edition
System size
based on
usage tier
System tier Included size of productive system tier**
XS 256 GB
S 512 GB
M 1024 GB
L 2048 GB
XL 3072 GB
XXL 6144 GB
The additional tier can only be subscribed with a service package which includes infrastructure
and follows the same system size
** Delivery by hosting providers deviate per the table included at the conclusion of this document.
Additional SAP ERP, additional productive tier, private cloud edition provides access to an additional
Terms & productive tier of the respective SAP ERP Cloud system and must be installed in the same
Conditions location as the other Cloud Services.

SAP Long Term Backup, private edition

Usage Gigabyte
Metric
Explanation of Gigabyte is the amount of capacity in the Cloud Service. For this Cloud Service, memory capacity is
Usage counted.
Metric

Block size 256

Disaster
Recovery N/A
Eligibility*
GxP Eligibility* N/A
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.
Long Term
Backup Options Backup Frequency

Monthly 1 year
Quarterly 1 year
Yearly 2 Years
Yearly 3 Years
Yearly 4 Years

SAP ERP, disaster recovery, private cloud edition

Usage Metric % of net recurring fee

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 13 of 107
 Explanation % of Net Recurring Fee is the stated percentage multiplied by the stated net recurring fee. Unless otherwis
of
Usage Metric
Metric entitlement in the Order Form is
retained throughout the Subscription Term.
N/A
Disaster
Recovery
Eligibility*
GxP Eligibility* N/A
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Documentation for this service is available at https://www.sap.com/about/agreements/policies/hec-
Terms & services.html?sort=latest_desc&search=disaster
Conditions
Disaster Recovery Services Setup. The project to implement DR for the applicable PRD systems
will be mutually agreed upon between SAP and Customer which shall entail detailed planning and as
part of Customer’s implementation project. The DR failover-capability to the secondary DR site for
the systems in scope will be available upon completion of the setup based upon this jointly agreed
plan.

SAP ERP, 4 hour recovery time objective, private cloud edition

Usage Metric % of Net Recurring Fee
Explanation of % of Net Recurring Fee is the stated percentage multiplied by the stated net recurring fee. Unless
Usage Metric otherwise indicated herein, the Usage Metric entitlement in the Order Form is retained throughout
the Subscription Term.
Disaster Recovery
N/A
Eligibility*
GxP Eligibility* N/A
99.9 SLA Eligibility N/A
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms Documentation for this service is available at:
and Conditions
https://www.sap.com/about/agreements/policies/hec-
services.html?sort=latest_desc&search=disaster
SAP ERP, 4 hour recovery time objective, private cloud edition provides customers with an
improved standard RTO of four (4) hours. This offering may only be used in conjunction with SAP
ERP, disaster recovery, private cloud edition.

SAP Cloud, memory extension for productive tiers, private edition

Usage Metric Gigabyte
Gigabyte is the amount of capacity in the Cloud Service. Unless otherwise indicated herein, the
Explanation of Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Usage Metric
Block Size 256

Additional Terms With a subscription to SAP Cloud, memory extension for productive tiers, private edition, Customer is
and Conditions entitled to the HANA Runtime system sizing options (as validated by SAP) in Block Size increments
as indicated in the table(s) at the conclusion of this SDG under the section titled “Delivery by Hosting
Providers.”

Disaster
Recovery Yes
Eligibility*

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 14 of 107
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to
SAP ERP, disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order
Form.

SAP Cloud, memory extension for non-productive tiers, private edition

Usage Metric Gigabyte

Explanation of Gigabyte is the amount of capacity in the Cloud Service. For this Cloud Service, memory capacity is
Usage Metric counted. Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is
retained throughout the Subscription Term.

Block Size 256

Additional Terms With a subscription to SAP Cloud, memory extension for non-productive tiers, private edition,
and Conditions Customer is entitled to the HANA Runtime system sizing options (as validated by SAP) in Block Size
increments as indicated in the table(s) at the conclusion of this SDG under the section titled “Delivery
by Hosting Providers.”

Disaster
Recovery No
Eligibility*
GxP Eligibility* No
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to
SAP ERP Cloud, disaster recovery, private edition or ERP Cloud, GxP, private edition as indicated in
an Order Form.

SAP Additional File Storage, private cloud edition

Usage Metric Gigabyte

Explanation of Gigabyte is the amount of capacity in the Cloud Service. For this Cloud Service, storage capacity is
Usage Metric counted. Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is
retained throughout the Subscription Term.

Block Size 128

Additional Terms SAP Additional File Storage, private cloud edition provides additional system size on top of priced-in
and Conditions infrastructure to increase capabilities for data storage and archiving.

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to
SAP ERP Cloud, disaster recovery, private edition or ERP Cloud, GxP, private edition as indicated in
an Order Form.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 15 of 107
SAP ERP, additional non-production tier , private cloud edition
Usage Tenant
Metric
Explanation Tenant is a customer-specific instance of the Cloud Service.
of Usage
Metric
Disaster
Recovery No
Eligibility*
GxP No
Eligibility*
99.9 SLA
Eligibility Yes

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP
ERP, disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
1) SAP ERP for enterprise management, private cloud edition
System size 2) SAP Transportation Management for T&L on SAP ERP, extra stack, private cloud edition
based on 3) SAP Transportation Management on SAP ERP, extra stack, private cloud edition
usage tier
Applicable for the solutions

System tier Included size of non-productive system

tier**
XS 256 GB 1,2,3
S 512 GB 1,2,3
M 1024 GB 1,2,3
L 2048 GB 1,2,3
XL 3072 GB 1
XXL 6144 GB 1
The additional tier can only be subscribed with a service package which includes infrastructure and follows
the same system size
** Delivery by hosting providers deviate per the table included at the conclusion of this document.

Additional SAP ERP, additional tier, private cloud edition is access to an additional non-productive tier of the
Terms & respective SAP ERP system. This tier may only be used for non-production purposes.
Conditions

SAP Fiori Hub on ASE Cloud, private edition

Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block Size 1
Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

99.9 SLA
N/A
Eligibility

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 16 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System Database PRD System Size QAS System Size DEV System Size
Size /Application

XXS ASE DB 1x32GiB memory, No QAS system 1x32GiB memory,

150GB DB Tenant delivered 150GB DB Tenant
App Server 1x16GiB memory, No QAS system 1x16GiB memory,
100GB storage delivered 100GB storage
XS ASE DB 1x32GiB memory, 1x32GiB memory, 1x32GiB memory,
150GB DB Tenant 150GB DB Tenant 150GB DB Tenant
App Server 1x16GiB memory, 1x16GiB memory, 1x16GiB memory,
100GB storage 100GB storage 100GB storage
S ASE DB 1x32GiB memory, 1x32GiB memory, 1x32GiB memory,
150GB DB Tenant 150GB DB Tenant 150GB DB Tenant
App Server 1x16GiB memory, 1x16GiB memory, 1x16GiB memory,
100GB storage 100GB storage 100GB storage
M ASE DB 1x32GiB memory, 1x32GiB memory, 1x32GiB memory,
150GB DB Tenant 150GB DB Tenant 150GB DB Tenant
App Server 1x64GiB memory, 1x64GiB memory, 1x16GiB memory,
100GB storage 100GB storage 100GB storage
L ASE DB 1x32GiB memory, 1x32GiB memory, 1x32GiB memory,
150GB DB Tenant 150GB DB Tenant 150GB DB Tenant
App Server 2x64GiB memory, 2x64GiB memory, 1x32GiB memory,
100GB storage 100GB storage 100GB storage
XL ASE DB 1x32GiB memory, 1x32GiB memory, 1x32GiB memory,
150GB DB Tenant 150GB DB Tenant 150GB DB Tenant
App Server 2x128GiB memory, 2x128GiB memory, 1x32GiB memory,
100GB storage 100GB storage 100GB storage

SAP Fiori Hub on ASE Cloud, additional productive tier, private edition
Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block Size 1
Disaster
Recovery Yes
Eligibility*

GxP Eligibility* N/A

99.9 SLA
Yes
Eligibility

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System Size Included size of
productive
system tier
XS 32
S 32
M 64
L 64
XL 64

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 17 of 107
SAP Fiori Hub on ASE Cloud, additional non-productive tier, private edition
Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block Size 1
Disaster
Recovery N/A
Eligibility*

GxP Eligibility* Yes

99.9 SLA
N/A
Eligibility

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System Database Additional NonPRD
Size /Application System Size

S ASE DB 1x32GiB memory,

150GB DB Tenant
App Server 1x16GiB memory,
100GB storage
M ASE DB 1x32GiB memory,
150GB DB Tenant
App Server 1x64GiB memory,
100GB storage
L ASE DB 1x64GiB memory,
150GB DB Tenant
App Server 2x64GiB memory,
100GB storage
XL ASE DB 1x64GiB memory,
150GB DB Tenant
App Server 2x128GiB memory,
100GB storage

SAP Fiori Hub on HANA CLOUD, private edition

Usage Metric Tenant

Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

99.9 SLA
Yes
Eligibility
System Size Database PRD System Size QAS System Size DEV System Size
/Application

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 18 of 107
 XXS HANA DB 1x128GiB memory* No QAS system 1x128GiB memory*
delivered
App Server 1x16GiB memory, No QAS system 1x16GiB memory,
100GB storage delivered 100GB storage
XS HANA DB 1x128GiB memory* 1x128GiB memory* 1x128GiB memory*
App Server 1x16GiB memory, 1x16GiB memory, 1x16GiB memory,
100GB storage 100GB storage 100GB storage
S HANA DB 1x128GiB memory* 1x128GiB memory* 1x128GiB memory*
App Server 1x32GiB memory, 1x32GiB memory, 1x16GiB memory,
100GB storage 100GB storage 100GB storage
M HANA DB 1x128GiB memory* 1x128GiB memory* 1x128GiB memory*
App Server 1x64GiB memory, 1x64GiB memory, 1x16GiB memory,
100GB storage 100GB storage 100GB storage
L HANA DB 1x128GiB memory* 1x128GiB memory* 1x128GiB memory*
App Server 2x64GiB memory, 2x64GiB memory, 1x32GiB memory,
100GB storage 100GB storage 100GB storage
XL HANA DB 1x128GiB memory* 1x128GiB memory* 1x128GiB memory*
App Server 2x128GiB memory, 2x128GiB memory, 1x32GiB memory,
100GB storage 100GB storage 100GB storage
*Delivery by hosting providers deviate per the table included at the conclusion of this document.

SAP Fiori Hub for HANA , Additional productive Tier, Private Edition

Usage Metric Tenant.

Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

99.9 SLA
Yes
Eligibility
System Database Minimum
Size /Application PRD System Size
XS HANA DB 1x128GiB memory
App Server 1x16GiB memory,
100GB storage
System Size
S HANA DB 1x128GiB memory
based on
Usage Tier App Server 1x32GiB memory,
100GB storage
M HANA DB 1x128GiB memory
App Server 1x64GiB memory,
100GB storage
L HANA DB 1x128GiB memory

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 19 of 107
 App Server 2x64GiB memory,
100GB storage
XL HANA DB 1x128GiB memory
App Server 2x128GiB memory,
100GB storage

SAP Fiori Hub for HANA, Additional Non-productive tier, Private Edition

Usage Metric Tenant.

Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Disaster
Recovery N/A
Eligibility*

GxP Eligibility* N/A

99.9 SLA
N/A
Eligibility
System Database Minimum
Size /Application NonPRD System Size
XS HANA DB 1x128GiB memory
App Server 1x16GiB memory,
100GB storage
S HANA DB 1x128GiB memory
App Server 1x32GiB memory,
System Size 100GB storage
based on M HANA DB 1x128GiB memory
Usage Tier
App Server 1x64GiB memory,
100GB storage
L HANA DB 1x128GiB memory
App Server 2x64GiB memory,
100GB storage
XL HANA DB 1x128GiB memory
App Server 2x128GiB memory,
100GB storage

SAP Solution Manager, private cloud edition, project documentation version

Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein,
Usage Metric the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 1

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 20 of 107
 Disaster
Recovery No
Eligibility*
GxP Eligibility* No
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System Tier QA and
based on System Tier DEV
System size PROD
usage tier RAM (GB)*
RAM (GB)*

One size N/A 256

* Delivery by hosting providers deviate per the table included at the conclusion of this document.

SAP Solution Manager, private cloud edition, full version

Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein,
Usage Metric the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Block size 2

Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System Tier PROD
based on System Tier DEV
System size RAM (GB)**
usage tier RAM (GB)**

One size 256 256

** Delivery by hosting providers deviate per the table included at the conclusion of this document.

SAP ERP for Application Interface Framework, private cloud edition

Usage Metric Transaction
Explanation of
Transaction is any message, job, action, response, and/or task processed via the Cloud Service.
Usage Metric
The Usage Metric entitlement in the Order Form is based on a yearly entitlement.
Block size 1,000,000

Maximum 400 Blocks

Block Size

Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

99.9 SLA
N/A
Eligibility

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 21 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Archiving and Document Access Core by OpenText, cloud connector, private cloud edition
Usage Metric Flat Fee
Explanation of Flat Fee is a fixed fee for the Cloud Service. Unless otherwise indicated herein, the Usage
Usage Metric Metric entitlement in the Order Form is retained throughout the Subscription Term.
Block size 1
Disaster Recovery
N/A
Eligibility*
GxP Eligibility* N/A
99.9 SLA Eligibility N/A
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms & *Disaster recovery is provided for this Cloud Service only via a manual disaster recovery set-
Conditions up and failover.

SAP content server Cloud, private edition

Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein,
Usage Metric the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 1
Disaster Recovery
No
Eligibility*
GxP Eligibility* No
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

System Database PRD System Size QAS System Size DEV System Size
Size /Application

S MaxDB 1x32GiB memory, 1x32GiB memory, 1x32GiB memory,

512GB DB Tenant 512GB DB Tenant 512GB DB Tenant
M MaxDB 1x64GiB memory, 1x64GiB memory, 1x64GiB memory,
1024GB DB Tenant 1024GB DB Tenant 1024GB DB Tenant
L MaxDB 1x64GiB memory, 1x64GiB memory, 1x64GiB memory,
2048GB DB Tenant 2048GB DB Tenant 2048GB DB Tenant
XL MaxDB 1x64GiB memory, 1x64GiB memory, 1x64GiB memory,
4096GB DB Tenant 4096GB DB Tenant 4096GB DB Tenant
XXL ASE DB 1x64GiB memory, 1x64GiB memory, 1x64GiB memory,
6144GB DB Tenant 6144GB DB Tenant 6144GB DB Tenant

SAP IaaS server Windows Cloud, private edition

Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein,
Usage Metric the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 1
Disaster Recovery
No
Eligibility*
GxP Eligibility* No
99.9 SLA
N/A
Eligibility

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 22 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

System Database System Size

Size /Application

32GiB App Server 1x32GiB memory,

100GB storage
64GiB App Server 1x64GiB memory,
100GB storage
128GiB App Server 1x128GiB memory,
100GB storage

SAP IaaS server Linux Cloud, private edition

Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein,
Usage Metric the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 1
Disaster Recovery
No
Eligibility*
GxP Eligibility* No
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System Database System Size
Size /Application

32GiB App Server 1x32GiB memory,

100GB storage
64GiB App Server 1x64GiB memory,
100GB storage
128GiB App Server 1x128GiB memory,
100GB storage

SAP Connection Package Cloud for productive tiers, private edition

Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 1
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms Each SAP Connection Package Cloud for productive tiers, private cloud edition provides
and Conditions access to exactly one of the following cloud services in the context of a productive tier of the
respective SAP S/4HANA Cloud system and must be installed in the same location as the
underlying Cloud Service.
1. SAP Data Provisioning Agent (installed on separate servers).
2. SAP Data Services Agent (installed on separate servers).
3. SAP Analytics Cloud Agent (installed on separate servers).

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 23 of 107
 4. SAP Cloud Connector (installed on separate servers).
5. SAP Web Dispatcher (installed on separate servers).
6. SAP Router (installed on separate servers).
7. SMTP Relay (Outbound)
8. VPN Connection
9. Direct line: MPLS (SAP DC) / Expressroute (Azure) / Direct Connect (AWS) /
Interconnect (GCP)
10. Load Balancer (set of 5)

SAP Connection Package Cloud for non-productive tiers, private edition

Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 1
Disaster
Recovery No
Eligibility*
GxP Eligibility* No
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms Each SAP Connection Package Cloud, for non-productive tiers, private cloud edition
and Conditions provides access to exactly one of the following cloud services in the context of a non-
productive tier of the respective SAP S/4HANA Cloud system and must be installed in the
same location as the underlying Cloud Service.
1. SAP Data Provisioning Agent (installed on separate servers).
2. SAP Data Services Agent (installed on separate servers).
3. SAP Analytics Cloud Agent (installed on separate servers).
4. SAP Cloud Connector (installed on separate servers).
5. SAP Web Dispatcher (installed on separate servers).
6. SAP Router (installed on separate servers).
7. VPN Connection
8. Direct line: MPLS (SAP DC) / Expressroute (Azure) / Direct Connect
(AWS) / Interconnect (GCP)

SAP HANA, EE Cloud, upgrade, private edition

Usage Metric Gigabyte

Explanation of Gigabyte is the amount of capacity in the Cloud Service. Unless otherwise indicated herein, the
Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Usage Metric

Block size 256

Disaster
Recovery Yes
Eligibility
GxP Eligibility Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 24 of 107
 Additional SAP HANA, EE Cloud, upgrade, private edition (“HANA Enterprise”) is an upgrade to the SAP
HANA database from HANA Runtime to HANA Enterprise. Required number of blocks is based
Terms & on the productive system size.
Conditions “Data Sources” means any software product(s) and/or database instance(s) for which a user
has secured an appropriate license
HANA Enterprise may be used with an unlimited number of Data Sources, subject to the
applicable licensed level. HANA Enterprise includes the following Runtime Software:
(1) SAP HANA Operation Process Intelligence
(2) SAP HANA, information management option
(3) SAP HANA, data privacy option
(4) SAP HANA, spatial and graph option
(5) SAP HANA, predictive option
(6) SAP HANA, search and text option
(7) SAP HANA native storage extension (Use of HANA Native Storage Extension Buffer
Cache component is subject to the applicable licensed level)
A user may use Smart Data Access to query data from any data sources, provided a user’s
subscription to HANA Enterprise has been appropriately sized for all such data that is queried
and joined with other data sources via Smart Data Access.

SAP HANA, information management option includes SAP HANA Smart Data Integration and
Smart Data Quality.

Use of SAP HANA, data privacy option is limited solely to the SAP HANA Data Masking Engine,
SAP HANA Data Anonymization Engine, Column Encryption, and Shared SAP Business
Application Authorizations.

Use of SAP HANA, predictive option is limited solely to the HANA PAL/R engine, Automated
Predictive Library (APL), and TensorFlow integration.

Use of SAP HANA, search and text option is limited solely to the SAP HANA Search Engine
and Text Analysis Engine.

Use of SAP HANA, spatial and graph option is limited solely to the SAP HANA Spatial Engine
and Graph Engine. Use of SAP HANA Spatial Engine is governed by the following HERE “MAP
DATA BY HERE” terms:
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Licensee was licensed, and not for service bureau, time-sharing or other similar purposes. Accordingly, but subject to the restrictions set forth in the
following paragraphs, Licensee may copy this Data only as necessary for Licensee’s business use to (i) view it, and (ii) save it, provided that Licensee
does not remove any copyright notices that appear and do not modify the Data in any way. Licensee agrees not to otherwise reproduce copy, modify,
decompile, disassemble or reverse engineer any portion of this Data, and may not transfer or distribute it in any form except to your affiliates, for any
purpose, except to the extent permitted by mandatory laws. Multi-disc sets may only be transferred or sold as a complete set as provided by SAP and
not as a subset thereof.
Restrictions. Except where Licensee has been specifically licensed to do so by SAP, and without limiting the preceding paragraph, Licensee may not
(a) use this Data with any products, systems, or applications installed or otherwise connected to or in communication with vehicles, capable of vehicle
navigation, positioning, dispatch, real time route guidance, fleet management or similar applications; or (b) with or in communication with any
positioning devices or any mobile or wireless-connected electronic or computer devices, including without limitation cellular phones, palmtop and
handheld computers, pagers, and personal digital assistants or PDAs.
Warning. The Data may contain inaccurate or incomplete information due to the passage of time, changing circumstances, sources used and the
nature of collecting comprehensive geographic data, any of which may lead to incorrect results.
No Warranty. This Data is provided to you “as is,” and Licensee agrees to use it at its own risk. HERE and HERE SUPPLIERS make no guarantees,
representations or warranties of any kind, express or implied, arising by law or otherwise, including but not limited to, content, quality, accuracy,
completeness, effectiveness, reliability, fitness for a particular purpose, usefulness, use or results to be obtained from this Data, or that the Data or
server will be uninterrupted or error-free.
Disclaimer of Warranty: HERE and HERE SUPPLIERS DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, OF QUALITY, PERFORMANCE,
MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Some States, Territories and Countries do not
allow certain warranty exclusions, so to that extent the above exclusion may not apply to you.
Disclaimer of Liability: HERE and HERE SUPPLIERS SHALL NOT BE LIABLE: IN RESPECT OF ANY CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR ACTION ALLEGING ANY LOSS, INJURY OR DAMAGES,
DIRECT OR INDIRECT, WHICH MAY RESULT FROM THE USE OR POSSESSION OF THE INFORMATION; OR FOR ANY LOSS OF PROFIT,
REVENUE, CONTRACTS OR SAVINGS, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF LICENCEE’s USE OF OR INABILITY TO USE THIS INFORMATION, ANY DEFECT IN THE INFORMATION, OR THE BREACH
OF THESE TERMS OR CONDITIONS, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, EVEN IF CLIENT OR
ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some States, Territories and Countries do not allow certain
liability exclusions or damages limitations, so to that extent the above may not apply to Licensee.
Indemnification: Licensee shall indemnify and save harmless HERE and HERE Suppliers, including Her Majesty The Queen, The Canada Post and
the Department of Natural Resources Canada, and their officers, employees and agent: from and against any claim, demand or action, irrespective of
the nature of the cause of the claim, demand or action, alleging loss, costs, expenses, damages or injuries (including injuries resulting in death)
arising out of the use or possession of the data or the Data.
Government End Users. If the Data is being acquired by or on behalf of the United States government or any other entity seeking or applying rights
similar to those customarily claimed by the United States government, the Data is a “commercial item” as that term is defined at 48 C.F.R. (“FAR”)
2.101, is licensed in accordance with these Pass Through Terms, and each copy of Data delivered or otherwise furnished shall be marked and
embedded as appropriate with the following “Notice of Use,” and shall be treated in accordance with such Notice:
Notice of Use
Contractor (Manufacturer/ Supplier) Name: HERE

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 25 of 107
 Contractor (Manufacturer/Supplier) Address: 425 W. Randolph Street, Chicago, Illinois 60606
This Data is a commercial item as defined in FAR 2.101 and is subject to these End-User Term under which this Data was provided.
© 2008 HERE – All rights reserved.
The Data may include or reflect data of licensors, including Her Majesty, Canada Post and the Department of Natural Resources Canada. Such data
is licensed on an "as is" basis. The licensors, including Her Majesty, Canada Post and the Department of Natural Resources Canada, make no
guarantees, representations or warranties respecting such data, either express or implied, arising bylaw or otherwise, including but not limited to,
effectiveness, completeness, accuracy or fitness for a particular purpose.
The licensors, including Her Majesty, Canada Post and the Department of Natural Resources Canada, shall not be liable in respect of any claim,
demand or action, irrespective of the nature of the cause of the claim, demand or action alleging any loss, injury or damages, direct or indirect, which
may result from the use or possession of the data or the Data. The licensors, including Her Majesty, Canada Post and the Department of Natural
Resources Canada, shall not be liable in any way for loss of revenues or contracts, or any other consequential loss of any kind resulting from any
defect in the data or the Data.
End User shall indemnify and save harmless the licensors, including Her Majesty the Queen, the Canada Post and the Department of Natural
Resources Canada, and their officers, employees and agents from and against any claim, demand or action, irrespective of the nature of the cause of
the claim, demand or action, alleging loss, costs, expenses, damages or injuries (including injuries resulting in death) arising out of the use or
possession of the data or the Data.
If Data for additional countries is included or distributed in connection with software products of SAP, or if Licensee uses data from relevant countries
the following supplier terms/copyright notices shall be included in the Licensee Terms as applicable:
Territory Notice
Australia ”Copyright. Based on data provided under license from PSMA Australia Limited (www.psma.com.au).“
Austria “© Bundesamt für Eich- und Vermessungswesen”
Croatia, Cyprus, Estonia, Latvia, “© EuroGeographics”
Lithuania, Moldova, Poland,
Slovenia and/or Ukraine
France The following notice must appear on all copies of the Data, and may also appear on packaging:
“source: © IGN 2009 – BD TOPO ®”
Germany “Die Grundlagendaten wurden mit Genehmigung der zuständigen Behörden entnommen” or “Die
Grundlagendaten wurden mit Genehmigung der zustaendigen Behoerden entnommen.”
Great Britain “Based upon Crown Copyright material.”
Greece “Copyright Geomatics Ltd.”
Hungary “Copyright © 2003; Top-Map Ltd.”
Italy “La Banca Dati Italiana è stata prodotta usando quale riferimento anche cartografia numerica ed al tratto
prodotta e fornita dalla Regione Toscana.”
Norway “Copyright © 2000; Norwegian Mapping Authority”
Portugal “Source: IgeoE – Portugal”
Spain “Información geográfica propiedad del CNIG”
Sweden “Based upon electronic data National Land Survey Sweden.”
Switzerland “Topografische Grundlage: Bundesamt für Landestopographie.“

SAP HANA, EE Cloud, base package, private edition

Usage Metric Tenant
Explanation of Usage Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.

Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System size System Tier PRD System Tier DEV
based on usage and QA RAM (GB)**
tier RAM (GB)**
XS Up to 256 Up to 256
** Delivery by hosting providers deviate per the table included at the conclusion of this
document.
Additional Terms & “Data Sources” means any software product(s) and/or database instance(s) for which a
Conditions user has secured an appropriate license
HANA Enterprise may be used with an unlimited number of Data Sources, subject to the
applicable licensed level. HANA Enterprise includes the following Runtime Software:
(1) SAP HANA Operation Process Intelligence
(2) SAP HANA, information management option
(3) SAP HANA, data privacy option
(4) SAP HANA, spatial and graph option
(5) SAP HANA, predictive option
(6) SAP HANA, search and text option
(7) SAP HANA native storage extension (Use of HANA Native Storage Extension Buffer
Cache component is subject to the applicable licensed level)
A user may use Smart Data Access to query data from any data sources, provided a
user’s subscription to HANA Enterprise has been appropriately sized for all such data
that is queried and joined with other data sources via Smart Data Access.

SAP HANA, information management option includes SAP HANA Smart Data Integration
and Smart Data Quality.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 26 of 107
 Use of SAP HANA, data privacy option is limited solely to the SAP HANA Data Masking
Engine, SAP HANA Data Anonymization Engine, Column Encryption, and Shared SAP
Business Application Authorizations.

Use of SAP HANA, predictive option is limited solely to the HANA PAL/R engine,
Automated Predictive Library (APL), and TensorFlow integration.

Use of SAP HANA, search and text option is limited solely to the SAP HANA Search
Engine and Text Analysis Engine.

HANA Enterprise includes the optional, limited use of the following on-premise
components: SAP Data Integrator (“DI”) and SAP Landscape Transformation replication
server (“SLT”). Use of DI and SLT is limited solely to loading data into HANA Enterprise.

Use of SAP HANA, spatial and graph option is limited solely to the SAP HANA Spatial
Engine and Graph Engine. Use of SAP HANA Spatial Engine is governed by the following
HERE “MAP DATA BY HERE” terms:
The data (“Data”) is provided for Licensee’s internal use only and not for resale. It is protected by copyright, and is subject to the following terms and
conditions which are agreed to by you, on the one hand, HERE and HERE Suppliers on the other hand.
© 2008 HERE. All rights reserved.
The Data for areas of Canada includes information taken with permission from Canadian authorities, including: © Her Majesty the Queen in Right of
Canada, © Queen's Printer for Ontario, © Canada Post Corporation, GeoBase© Department of Natural Resources Canada
HERE holds a non-exclusive license from the United States Postal Service® to publish and sell ZIP+4® information.
©United States Postal Service® 2008. Prices are not established, controlled or approved by the United States Postal Service®. The following
trademarks and registrations are owned by the USPS: United States Postal Service, USPS, and ZIP+4.
Scope of Use. Licensee agrees to use this Data together with SAP Applications solely for your internal business operations purposes for which Licensee
was licensed, and not for service bureau, time-sharing or other similar purposes. Accordingly, but subject to the restrictions set forth in the following
paragraphs, Licensee may copy this Data only as necessary for Licensee’s business use to (i) view it, and (ii) save it, provided that Licensee does not
remove any copyright notices that appear and do not modify the Data in any way. Licensee agrees not to otherwise reproduce copy, modify, decompile,
disassemble or reverse engineer any portion of this Data, and may not transfer or distribute it in any form except to your affiliates, for any purpose,
except to the extent permitted by mandatory laws. Multi-disc sets may only be transferred or sold as a complete set as provided by SAP and not as a
subset thereof.
Restrictions. Except where Licensee has been specifically licensed to do so by SAP, and without limiting the preceding paragraph, Licensee may not
(a) use this Data with any products, systems, or applications installed or otherwise connected to or in communication with vehicles, capable of vehicle
navigation, positioning, dispatch, real time route guidance, fleet management or similar applications; or (b) with or in communication with any
positioning devices or any mobile or wireless-connected electronic or computer devices, including without limitation cellular phones, palmtop and
handheld computers, pagers, and personal digital assistants or PDAs.
Warning. The Data may contain inaccurate or incomplete information due to the passage of time, changing circumstances, sources used and the nature
of collecting comprehensive geographic data, any of which may lead to incorrect results.
No Warranty. This Data is provided to you “as is,” and Licensee agrees to use it at its own risk. HERE and HERE SUPPLIERS make no guarantees,
representations or warranties of any kind, express or implied, arising by law or otherwise, including but not limited to, content, quality, accuracy,
completeness, effectiveness, reliability, fitness for a particular purpose, usefulness, use or results to be obtained from this Data, or that the Data or
server will be uninterrupted or error-free.
Disclaimer of Warranty: HERE and HERE SUPPLIERS DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, OF QUALITY,
PERFORMANCE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Some States,
Territories and Countries do not allow certain warranty exclusions, so to that extent the above exclusion may not apply to you.
Disclaimer of Liability: HERE and HERE SUPPLIERS SHALL NOT BE LIABLE: IN RESPECT OF ANY CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH MAY RESULT FROM THE USE OR POSSESSION OF THE INFORMATION; OR FOR ANY
LOSS OF PROFIT, REVENUE, CONTRACTS OR SAVINGS, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF LICENCEE’s USE OF OR INABILITY TO USE THIS INFORMATION, ANY DEFECT IN
THE INFORMATION, OR THE BREACH OF THESE TERMS OR CONDITIONS, WHETHER IN AN ACTION IN CONTRACT OR TORT OR
BASED ON A WARRANTY, EVEN IF CLIENT OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some States, Territories and Countries do not allow certain liability exclusions or damages limitations, so to that extent the above may not apply to
Licensee.
Indemnification: Licensee shall indemnify and save harmless HERE and HERE Suppliers, including Her Majesty The Queen, The Canada Post and
the Department of Natural Resources Canada, and their officers, employees and agent: from and against any claim, demand or action, irrespective of
the nature of the cause of the claim, demand or action, alleging loss, costs, expenses, damages or injuries (including injuries resulting in death) arising
out of the use or possession of the data or the Data.
Government End Users. If the Data is being acquired by or on behalf of the United States government or any other entity seeking or applying rights
similar to those customarily claimed by the United States government, the Data is a “commercial item” as that term is defined at 48 C.F.R. (“FAR”)
2.101, is licensed in accordance with these Pass Through Terms, and each copy of Data delivered or otherwise furnished shall be marked and embedded
as appropriate with the following “Notice of Use,” and shall be treated in accordance with such Notice:
Notice of Use
Contractor (Manufacturer/ Supplier) Name: HERE
Contractor (Manufacturer/Supplier) Address: 425 W. Randolph Street, Chicago, Illinois 60606
This Data is a commercial item as defined in FAR 2.101 and is subject to these End-User Term under which this Data was provided.
© 2008 HERE – All rights reserved.
The Data may include or reflect data of licensors, including Her Majesty, Canada Post and the Department of Natural Resources Canada.
Such data is licensed on an "as is" basis. The licensors, including Her Majesty, Canada Post and the Department of Natural Resources
Canada, make no guarantees, representations or warranties respecting such data, either express or implied, arising bylaw or otherwise,
including but not limited to, effectiveness, completeness, accuracy or fitness for a particular purpose.
The licensors, including Her Majesty, Canada Post and the Department of Natural Resources Canada, shall not be liable in respect of
any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action alleging any loss, injury or damages,
direct or indirect, which may result from the use or possession of the data or the Data. The licensors, including Her Majesty, Canada Post
and the Department of Natural Resources Canada, shall not be liable in any way for loss of revenues or contracts, or any other
consequential loss of any kind resulting from any defect in the data or the Data.
End User shall indemnify and save harmless the licensors, including Her Majesty the Queen, the Canada Post and the Department of
Natural Resources Canada, and their officers, employees and agents from and against any claim, demand or action, irrespective of the
nature of the cause of the claim, demand or action, alleging loss, costs, expenses, damages or injuries (including injuries resulting in
death) arising out of the use or possession of the data or the Data.
If Data for additional countries is included or distributed in connection with software products of SAP, or if Licensee uses data from relevant countries
the following supplier terms/copyright notices shall be included in the Licensee Terms as applicable:

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 27 of 107
 TerritoryNotice
Australia”Copyright. Based on data provided under license from PSMA Australia Limited (www.psma.com.au).“
Austria“© Bundesamt für Eich- und Vermessungswesen”
Croatia, Cyprus, Estonia, Latvia,“© EuroGeographics”
Lithuania, Moldova, Poland,
Slovenia and/or Ukraine
FranceThe following notice must appear on all copies of the Data, and may also appear on packaging:
“source: © IGN 2009 – BD TOPO ®”
Germany“Die Grundlagendaten wurden mit Genehmigung der zuständigen Behörden entnommen” or “Die Grundlagendaten wurden mit
Genehmigung der zustaendigen Behoerden entnommen.”
Great Britain“Based upon Crown Copyright material.”
Greece“Copyright Geomatics Ltd.”
Hungary“Copyright © 2003; Top-Map Ltd.”
Italy“La Banca Dati Italiana è stata prodotta usando quale riferimento anche cartografia numerica ed al tratto prodotta e fornita dalla
Regione Toscana.”
Norway“Copyright © 2000; Norwegian Mapping Authority”
Portugal“Source: IgeoE – Portugal”
Spain“Información geográfica propiedad del CNIG”
Sweden“Based upon electronic data National Land Survey Sweden.”
Switzerland“Topografische Grundlage: Bundesamt für Landestopographie.“

SAP HANA, EE Cloud, non-prod tier, base package, private edition

Usage Metric Tenant
Explanation of Usage Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.

Block size 1
Disaster Recovery
No
Eligibility*
GxP Eligibility* No
99.9 SLA Eligibility N/A
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms & SAP HANA, enterprise edition, non-prod tier, base package, private cloud edition is access
Conditions to an additional non-productive tier of the respective SAP HANA, enterprise edition, private
cloud edition system. This tier may only be used for non-production purposes.
The additional non-productive tier can only be subscribed with an SAP HANA, enterprise
edition, base package, private cloud edition which includes infrastructure and follows the
same system size.
The additional terms and conditions as indicated for “SAP HANA, enterprise edition, base
package, private cloud edition” apply to SAP HANA, enterprise edition, non-prod tier, base
package, private cloud edition.

SAP IQ cold store Cloud, private edition

Usage Metric Tenant

Explanation of Usage Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.

Block size 1
Disaster
Recovery No
Eligibility*
GxP
No
Eligibility*
99.9 SLA Eligibility N/A
*Disaster Recovery or GxP services are only available where Customer purchases a
subscription to SAP ERP, disaster recovery, private edition or SAP ERP, GxP, private
edition as indicated in an Order Form.
System size Usage tier Block Size System Size System Tier System Tier

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 28 of 107
 based on PRD (TB) Non-PRD (TB)
usage tier
SAP IQ cold 1 XS 0.5 0.5*
store Cloud,
private edition
(XS, 512 GB)
SAP IQ cold 1 S 1 1*
store Cloud,
private edition
(S, 1 TB)
SAP IQ cold 1 M 3 3*
store Cloud,
private edition
(M, 3 TB)
SAP IQ cold 1 L 5 5*
store Cloud,
private edition (L,
5 TB)
SAP IQ cold 1 XL 10 10*
store Cloud,
private edition
(XL, 10 TB)
SAP IQ cold 1 XXL 20 20*
store Cloud,
private edition
(XXL, 20 TB)
SAP IQ cold 1 3XL 30 30*
store Cloud,
private edition
(3XL, 30 TB)

* Solution includes one non-productive tier

Additional Terms & This solution is limited to use in conjunction with:
Conditions SAP Information Lifecycle Management, private cloud edition, or
SAP BW/4HANA Cloud, base package, private edition, or
SAP BW NetWeaver Cloud, base package, private edition.

SAP IQ cold store Cloud, additional non-productive tier, private edition

Usage Metric Tenant

Explanation of Usage Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
Metric
Subscription Term.

Block size 1
Disaster Recovery
No
Eligibility*
GxP Eligibility* No
99.9 SLA Eligibility N/A
*Disaster Recovery or GxP services are only available where Customer purchases a
subscription to SAP ERP, disaster recovery, private edition or SAP ERP, GxP, private
edition as indicated in an Order Form.
System size System Tier
Usage tier Block Size System Size
based on Non-PRD (TB)

usage tier SAP IQ cold 1 XS 0.5

store Cloud,
additional non-
productive tier,

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 29 of 107
 private edition
(XS, 512 GB)
SAP IQ cold 1 S 1
store Cloud,
additional non-
productive tier,
private edition
(S, 1 TB)
SAP IQ cold 1 M 3
store Cloud,
additional non-
productive tier,
private edition
(M, 3 TB)
SAP IQ cold 1 L 5
store Cloud,
additional non-
productive tier,
private edition (L,
5 TB)
SAP IQ cold 1 XL 10
store Cloud,
additional non-
productive tier,
private edition
(XL, 10 TB)
SAP IQ cold 1 XXL 20
store Cloud,
additional non-
productive tier,
private edition
(XXL, 20 TB)
SAP IQ cold 1 3XL 30
store Cloud,
additional non-
productive tier,
private edition
(3XL, 30 TB)

Additional Terms & This solution is limited to use in conjunction with:

Conditions SAP Information Lifecycle Management, private cloud edition, or
SAP BW/4HANA Cloud, base package, private edition, or
SAP BW NetWeaver Cloud, base package, private edition.

SAP Additional Database Storage, private cloud edition

Usage Metric Gigabyte

Explanation of Gigabyte is the amount of capacity in the Cloud Service.

Usage Metric For this Cloud Service, storage capacity is counted. Unless otherwise indicated herein, the
Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 128

Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
Eligibility Yes

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 30 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription
to ERP, disaster recovery, private cloud edition or ERP, GxP, private cloud edition as indicated in
an Order Form.
Additional Additional Storage can be applied to all private edition solutions that include the HANA database
Terms & (either HANA Runtime or HANA Enterprise).

Conditions

SAP General Purpose Java Server Cloud, private edition

Usage Metric Tenant

Explanation of Usage Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.

Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* No
99.9 SLA Eligibility Yes
*Disaster Recovery or GxP services are only available where Customer purchases a
subscription to SAP ERP, disaster recovery, private edition or SAP ERP, GxP, private
edition as indicated in an Order Form.
System size System PROD AS Non-PRD AS DB DB
Usage tier
based on Size RAM (GB) RAM (GB) RAM Storage

usage tier SAP General Purpose S 32 GB 32 GB 32 GB 100 GB

Java Server Cloud,
private edition (8 cores)
SAP General Purpose M 64 GB 32 GB 32 GB 100 GB
Java Server Cloud,
private edition (16 cores)
SAP General Purpose L 96 GB 32 GB 32 GB 100 GB
Java Server Cloud,
private edition (24 cores)

Supports general purpose NetWeaver Java usage types excluding BI-JAVA.

No dedicated system QA delivered for System Tier PROD.

SAP General Purpose Java Server Cloud, additional non-productive, private edition
Usage Metric Tenant
Explanation of Usage Tenant is a customer-specific instance of the Cloud Service. Unless otherwise
Metric indicated herein, the Usage Metric entitlement in the Order Form is retained
throughout the Subscription Term.
Block size 1
Disaster Recovery
No
Eligibility*
GxP Eligibility* No
99.9 SLA Eligibility N/A
*Disaster Recovery or GxP services are only available where Customer
purchases a subscription to SAP ERP, disaster recovery, private edition or SAP
ERP, GxP, private edition as indicated in an Order Form.
System size System Non-PRD AS DB DB
Usage tier
based on Size RAM (GB) RAM Storage

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 31 of 107
 usage tier
SAP General Purpose S 32 GB 32 GB 100 GB
Java Server Cloud,
private edition (8 cores)
SAP General Purpose M 64 GB 32 GB 100 GB
Java Server Cloud,
private edition (16 cores)
SAP General Purpose L 96 GB 32 GB 100 GB
Java Server Cloud,
private edition (24 cores)

SAP App Server LINUX Cloud, private edition

Usage Metric Tenant

Explanation of Tenant is a customer-specific instance of the Cloud Service.

Usage Metric Up to 128 GB of Memory, in sizes of 32GB, 64GB or 128 GB. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.

Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA Eligibility Yes

Additional Terms & SAP APP SERVER LINUX CLOUD, PRIVATE EDITION is access to one additional Application
Conditions Server(s). Application Server size is based on the respective system landscape usage tiers
where it is added. Additional Application Server(s) can be applied to all private edition solutions
where Application Server(s) are parts of the package and where is a need for Application
Server(s) beyond the limited number in the packages.

FINANCE

SAP ERP for financial closing cockpit, private cloud edition

Usage Metric Active User

Explanation of Active User is any individual who accesses the Cloud Service. Unless otherwise indicated herein,
the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Usage Metric

Block size 500

Maximum 208 Blocks

Block Size
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 32 of 107
 99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional
There is no additional fee for Customer’s use in excess of the Maximum Block Size, however,
Terms and
Customer must subscribe to additional system sizing as necessary to support Customer’s usage.
Conditions

SAP Real Estate Management for SAP ERP, private cloud edition, residential property management option
Usage Metric Object
Explanation of Object is a data object, representing any physical object, managed via the Cloud Service. For
Usage Metric this Cloud Service, rental units are counted. Unless otherwise indicated herein, the Usage Metric
entitlement in the Order Form is retained throughout the Subscription Term.
Block size 1000

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Eligibility Yes

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Treasury and Risk Management Cloud, impairment accounting extension for expected losses, private edition
Usage Metric Assets under Management
Explanation Assets Under Management is the total value of all assets managed via the Cloud Service.
of Usage Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is retained
Metric throughout the Subscription Term.

Block size 1,000,000,000

Disaster
Recovery No
Eligibility*
GxP
No
Eligibility*
99.9 SLA
No
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Document and Reporting Compliance, private cloud edition

Usage Document
Metric
Explanation Document is a record of commercial transactional data managed via the Cloud Service. The
of Usage Usage Metric entitlement in the Order Form is based on a yearly entitlement.
Metric
Block size 10,000

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 33 of 107
 Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP add-on for Polish SAF-T regulatory requirements, private cloud edition
Usage Object
Metric
Explanation Object is a data object, representing any physical object, managed via the Cloud Service.
of Usage Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is retained
Metric throughout the Subscription Term.
Block size 5

Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
This Cloud Service includes an on-premise component that can be downloaded and installed
Additional
by the Customer on a Windows device. The System Availability Service Level does not apply
Terms and
to this component. Customer may only use the on-premise components during the
Conditions
Subscription Term

SAP Access Control, extra stack, private edition

Usage Metric Resource

Explanation of Resource is any authorized individual or physical asset accessing, being managed and/or monitored
Usage Metric via the Cloud Service. Unless otherwise indicated herein, the Usage Metric entitlement in the Order
Form is retained throughout the Subscription Term.

Block size 100 Resource

Disaster Yes
Recovery
Eligibility*
GxP Eligibility* Yes

99.9 SLA Yes

Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size
based on usage Usage tier System System Tier PRD and System Tier DEV RAM
tier size QA (GB)**
RAM (GB)**

up to 50 block size XS 256 256

up to 100 block size S 256 256

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 34 of 107
 up to 150 block size M 256 256
up to 500 block size L 512 256
up to 1000 block size XL 950 256
above 1000 block size XXL 1950 256
** Delivery by hosting providers deviate per the table included at the conclusion of this
document.

SAP Access Control, extra stack, additional productive tier, private edition
Usage Metric Tenant

Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein, the
Usage Metric Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 1

Disaster NA
Recovery
Eligibility*
GxP Eligibility* NA

99.9 SLA NA
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System size System Tier PRD RAM (GB)
based on usage XS 256
tier
S 256
M 256
L 512
XL 950
XXL 1950

SAP Access Control, extra stack, additional non-productive tier, private edition
Usage Metric Tenant

Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein, the
Usage Metric Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 1

Disaster NA
Recovery
Eligibility*
GxP Eligibility* NA

99.9 SLA NA
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System size System Tier NONPRD RAM (GB)
based on usage XS 256
tier

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 35 of 107
 S 256
M 256
L 512
XL 950
XXL 1950

SAP Global Trade Services, edition for HANA, private cloud edition
Usage Metric User

Explanation of User is any individual authorized to access the Cloud Service. Unless otherwise indicated herein,
Usage Metric the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 1

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size
based on Usage tier System System Tier PRD and System Tier DEV RAM
usage tier size QA (GB)**
RAM (GB)**

up to 10 Users S 256 256

up to 50 Users S 256 256
up to 100 Users M 512 950
up to 150 Users M 512 256
Above 150 Users L 1024 2950
** Delivery by hosting providers deviate per the table included at the conclusion of this
document.
Additional TermsThis package includes HANA Runtime. SAPGlobal Trade Services, edition for HANA, private cloud
& Conditions edition only supports the electronic submission of customs declarations through the use of third
parties, such as customs brokers, who can submit the declarations on behalf of the
importer/exporter.

SAP Global Trade Services, additional non-productive, private cloud edition

Usage Metric Tenant

Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein, the
Usage Metric Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Block size 1

Disaster
Recovery N/A
Eligibility*
GxP Eligibility* N/A
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 36 of 107
 System size System size System Tier Non-PRD RAM (GB)
based on usage S 256
tier
M 512
L 950
XL 1950
XXL 2950

Additional Terms SAP Global Trade Services, additional non-productive, private edition provides access to an
& Conditions additional non-productive tier of SAP Global Trade Services, private edition. This system tier may
only be used for non-production purposes.

SAP Global Trade Services, customs connection

Usage Metric Document
Explanation of For this Cloud Service, accounting documents are counted. The Usage Metric entitlement in the
Usage Metric Order Form is based on a yearly entitlement
Block size 1000

Disaster
Recovery N/A
Eligibility*
GxP Eligibility* N/A
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for contract accounting and invoicing, private cloud edition
Usage Metric Revenue & Expense
Explanation of Revenue and Expense is the total amount of revenue and expenses processed via the Cloud
Usage Metric Service. The Usage Metric entitlement in the Order Form is based on a yearly entitlement.

Block size €50 million (converted to local currency using SAP standard exchange rates)

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 37 of 107
SAP Process Control, private cloud edition
Usage Metric User

Explanation of
User is any individual authorized to access the Cloud Service. Unless otherwise
Usage Metric
indicated herein, the Usage Metric entitlement in the Order Form is retained
throughout the Subscription Term.
Block size 1

Disaster Yes
Recovery
Eligibility*
GxP Eligibility* Yes

99.9 SLA Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Risk Management, private cloud edition

Usage Metric User

Explanation of
User is any individual authorized to access the Cloud Service. Unless otherwise
Usage Metric
indicated herein, the Usage Metric entitlement in the Order Form is retained
throughout the Subscription Term.
Block size 1

Disaster Yes
Recovery
Eligibility*
GxP Eligibility* Yes

99.9 SLA Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP
ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
SAP Audit Management, private cloud edition
Usage Metric User

Explanation of
User is any individual authorized to access the Cloud Service. Unless otherwise
Usage Metric
indicated herein, the Usage Metric entitlement in the Order Form is retained
throughout the Subscription Term.
Block size 1

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 38 of 107
 Disaster Yes
Recovery
Eligibility*
GxP Eligibility* Yes

99.9 SLA Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Identity Management, private cloud edition

Usage Metric Resource

Explanation of Resource is any authorized individual or physical asset accessing, being managed
Usage Metric and/or monitored via the Cloud Service. Unless otherwise indicated herein, the Usage Metric
entitlement in the Order Form is retained throughout the Subscription Term.
Block size 100
Disaster
Recovery No
Eligibility*
GxP Eligibility* No
99.9 SLA N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

System size System Tier PRD and QA

based on Usage tier System size RAM (GB)**
usage tier
Up to 20 blocks S 128 GB

Up to 50 blocks M 256 GB

Up to 200 blocks L 512 GB

More than 200 blocks XL 950 GB

** Delivery by hosting providers deviate per the table included at the conclusion of this
document.

UI data protection logging for SAP ERP, private cloud edition

Usage Metric User
Explanation of Usage User is any individual authorized to access the Cloud Service. For this Cloud Service,
Metric individuals with unique active profiles are counted. Unless otherwise indicated herein,
the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size
100
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes

99.9 SLA Eligibility N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 39 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP
S/4HANA Cloud, disaster recovery, private edition or SAP S/4HANA Cloud, GxP, private edition as indicated in
an Order Form.
Additional Term and This solution is limited to the following language versions:
Conditions Available Log-On languages: English
Available Documentation Languages: English

UI data protection masking for SAP ERP, private cloud edition

Usage Metric User
Explanation of Usage User is any individual authorized to access the Cloud Service. For this Cloud Service,
Metric individuals with unique active profiles are counted. Unless otherwise indicated herein,
the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size
100
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes

99.9 SLA Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP
S/4HANA Cloud, disaster recovery, private edition or SAP S/4HANA Cloud, GxP, private edition as indicated in
an Order Form.
Additional Term and This solution is limited to the following language versions:
Conditions Available Log-On languages: English
Available Documentation Languages: English

SAP Enterprise Threat Detection, private cloud edition

Usage Metric Resource

Explanation of Resource is any authorized individual or physical asset accessing, being managed
Usage Metric and/or monitored via the Cloud Service. Unless otherwise indicated herein, the Usage Metric
entitlement in the Order Form is retained throughout the Subscription Term.
Block size 100
Disaster
Recovery No
Eligibility*
GxP Eligibility* No
99.9 SLA N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

System size System Tier PRD and QA

based on Usage tier System size RAM (GB)**
usage tier

up to 35 blocks
XS 256
up to 75 blocks
S 512
up to 200 blocks M 960

up to 600 blocks L 1984

above 600 blocks

XL 2944

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 40 of 107
 ** Delivery by hosting providers deviate per the table included at the conclusion of this
document.

SAP ERP, add-on for invoice and reporting compliance for Angola, private cloud edition
Usage Metric Revenues

Explanation “Revenues” is the total annual revenue that the Customer, its corporate group and affiliates
receive from all business activities including revenues from interests,
of Usage dividends, royalties or other sources. Revenues exclude indirect taxes such as VAT, Excise
Metric Duty or any similar sales related taxes. If Customer is an insurance company,
Revenues means the annual total gross premiums of Customer, its corporate group and
affiliates. If Customer is a public sector organization, Revenues means the total
annual budget of the organization. Customer's Revenues may be based on a subset of
entities that comprise Customer's corporate group if: a),The data being processed
using the Cloud Service is limited to the data directly associated with the subset of entities
whose Revenues is used to calculate fees specified in the Order Form
and; b),The revenues of the subset of entities can be separately verified. For this Cloud
Service revenues managed through the cloud service are counted.
Block size € 10 million (converted to local currency using SAP standard exchange rates)
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP
S/4HANA Cloud, disaster recovery, private edition or SAP S/4HANA Cloud, GxP, private edition as indicated
in an Order Form.

DIGITAL SUPPLY CHAIN

SAP Transportation Management on SAP ERP, extra stack, private cloud edition
Usage Metric Spend
Explanation of Spend is the total expenditures processed via the Cloud Service. For this Cloud Service, only
Usage Metric freight spend, which includes all costs incurred in transporting products, is counted. The Usage
Metric entitlement in the Order Form is based on a yearly entitlement.

Block size €2.5 million (converted to local currency using SAP standard exchange rates)

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Eligibility Yes

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System Tier PRD and System Tier
based on Usage tier System size QA DEV
usage tier RAM (GB)* RAM (GB)**

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 41 of 107
 up to 75 blocks
XS 256 256
of 2.5M Freight Spend
up to 125 blocks
S 512 256
of 2.5M Freight Spend
up to 200 blocks
M 1,024 256
of 2.5M Freight Spend
above 200 blocks
L 2,048 512
of 2.5M Freight Spend
* Delivery by hosting providers deviate per the table included at the conclusion of this
document.

Additional Business Partners may provide information to or view information in SAP Transportation
Terms & Management, cloud edition as part of the planning, execution or settlement of freight within SAP
Conditions Transportation Management. Business Partners do not require an FUE license. This includes
any user necessary for SAP Gateway access. This package includes HANA Runtime.

SAP Transportation Management for T&L on SAP ERP, extra stack, private cloud edition
Usage Metric Revenue
Explanation of Revenue is the total amount of revenue processed via the Cloud Service. The Usage Metric
Usage Metric entitlement in the Order Form is based on a yearly entitlement.

Block size € 2.5 million (converted to local currency using SAP standard exchange rates)

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* No
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System Tier PRD and System Tier
based on usage Usage tier System size QA DEV
tier RAM (GB)** RAM (GB)**
Up to 75 blocks XS 256* 256
Up to 150 blocks S 512* 256
Up to 300 blocks M 1,024* 256
More than 300 blocks L 2,048* 512
* no dedicated QA system delivered
** Delivery by hosting providers deviate per the table included at the conclusion of this
document.
Additional
Business Partners may provide information to or view information in SAP Transportation
Terms &
Conditions Management for T&L, cloud edition as part of the planning, execution or settlement of freight
within SAP TM. Business Partners do not require an FUE license. This includes any user
necessary for SAP Gateway access. This package includes HANA Runtime.

SAP ERP for Transportation Management for T&L, extra stack, private cloud edition
Usage Metric Revenue
Explanation of Revenue is the total amount of revenue processed via the Cloud Service. The Usage Metric
Usage Metric entitlement in the Order Form is based on a yearly entitlement.
Block size € 2.5 million (converted to local currency using SAP standard exchange rates)

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 42 of 107
 Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System Tier PRD and System Tier
based on usage Usage tier System size QA DEV
tier RAM (GB)* RAM (GB)**
Up to 75 blocks XS 256 256
Up to 150 blocks S 512 256
Up to 300 blocks M 1,024 256
More than 300 blocks L 2,048 512
* Delivery by hosting providers deviate per the table included at the conclusion of this
document.
Additional Business Partners may provide information to or view information in SAP Transportation
Terms & Management for T&L, cloud edition as part of the planning, execution or settlement of freight
Conditions within SAP TM. Business Partners do not require an FUE license. This includes any user
necessary for SAP Gateway access. This package includes HANA Runtime.

SAP Advanced Planning and Optimization, private cloud edition

Usage metric Tenant
Explanation of usage metric Tenant is a customer-specific instance of the Cloud Service. Unless
otherwise indicated herein, the Usage Metric entitlement in the Order Form is
retained throughout the Subscription Term.
Block size 1
Disaster Recovery Eligibility* Yes
GxP Eligibility* Yes
99.9 SLA Eligibility Yes

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.

Additional Terms & Conditions

The SAP Advanced Planning and Optimization, private cloud edition package includes:
SCM Server 3-tier landscape (PRD, QA, DEV) including HANA database and liveCache,
SCM Optimizer 2-tier landscape (productive, non-productive),
SAP Data Services Agent (installed on a separate server, available on customer request)**,
SAP Demand Planning (DP),
SAP Global Available-to-Promise (gATP),
SAP Production Planning and Detailed Scheduling (PP/DS),
SAP Supply Network Planning (SNP),
SAP Service Parts Planning (SPP).

**Customer is required to obtain a subscription to the associated SAP cloud service separately to use the integration
agent provided with SAP Advanced Planning and Optimization, private cloud edition.

HANA database System Size based on Usage Tier

Usage Tier System Size System Tier PRD and QA System Tier DEV
RAM (GB)*** RAM (GB)***
SAP Advanced Planning and Optimization, S (small) 512 256
private cloud edition (S)

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 43 of 107
SAP Advanced Planning and Optimization, M (medium) 1024 256
private cloud edition (M)
SAP Advanced Planning and Optimization, L (large) 2048 512
private cloud edition (L)
***Delivery by hosting providers deviate per the table included at the conclusion of this document.

SAP Advanced Planning and Optimization, private cloud edition, additional non-productive tier
Usage metric Tenant
Explanation of usage metric Tenant is a customer-specific instance of the Cloud Service. Unless
otherwise indicated herein, the Usage Metric entitlement in the Order Form
is retained throughout the Subscription Term.
Block size 1
Disaster Recovery Eligibility* N/A
GxP Eligibility* N/A
99.9 SLA Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

Additional Terms & Conditions

The SAP Advanced Planning and Optimization, private cloud edition, additional non-productive tier package is access to
one additional non-productive tier of the prerequisite SAP Advanced Planning and Optimization, private cloud edition
systems. This tier may only be used for non-production purposes. The package includes:
• SCM Server 1-tier non-productive landscape including HANA database and liveCache,
• SCM Optimizer 1-tier non-productive landscape,
• SAP Data Services Agent (installed on a separate server, available on customer request)**,
• Use of the functional modules associated with the prerequisite SAP Advanced Planning and Optimization,
private cloud edition (DP, gATP, PP/DS, SNP, SPP).

**Customer is required to obtain a subscription to the associated SAP cloud service separately to use the integration
agent provided with SAP Advanced Planning and Optimization, private cloud edition.

HANA database System Size based on Usage Tier

Usage Tier System Size*** System Tier RAM (GB)****
SAP Advanced Planning and Optimization, S (small) 512
private cloud edition (S)
SAP Advanced Planning and Optimization, M (medium) 1024
private cloud edition (M)
SAP Advanced Planning and Optimization, L (large) 2048
private cloud edition (L)

***The additional tier can only be subscribed with a service package which includes infrastructure and follows the same
system size as SAP Advanced Planning and Optimization, private cloud edition.
****Delivery by hosting providers deviate per the table included at the conclusion of this document.

SAP Advanced Planning and Optimization, private cloud edition, additional productive tier
Usage metric Tenant
Explanation of usage metric Tenant is a customer-specific instance of the Cloud Service. Unless
otherwise indicated herein, the Usage Metric entitlement in the Order Form
is retained throughout the Subscription Term.
Block size 1
Disaster Recovery Eligibility* Yes
GxP Eligibility* N/A
99.9 SLA Eligibility Yes

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 44 of 107
Additional Terms & Conditions
The package includes:
• SCM Server 1-tier non-productive landscape including HANA database and liveCache,
• SCM Optimizer 1-tier non-productive landscape,
• SAP Data Services Agent (installed on a separate server, available on customer request)**,
• Use of the functional modules associated with the prerequisite SAP Advanced Planning and Optimization,
private cloud edition (DP, gATP, PP/DS, SNP, SPP).

**Customer is required to obtain a subscription to the associated SAP cloud service separately to use the integration
agent provided with SAP Advanced Planning and Optimization, private cloud edition.

HANA database System Size based on Usage Tier

Usage Tier System Size*** System Tier RAM (GB)****
SAP Advanced Planning and Optimization, S (small) 512
private cloud edition (S)
SAP Advanced Planning and Optimization, M (medium) 1024
private cloud edition (M)
SAP Advanced Planning and Optimization, L (large) 2048
private cloud edition (L)

***The additional tier can only be subscribed with a service package which includes infrastructure and follows the same
system size as SAP Advanced Planning and Optimization, private cloud edition.
****Delivery by hosting providers deviate per the table included at the conclusion of this document.

SAP Convergent Mediation by DigitalRoute Cloud, private edition

Usage Metric Revenue & Expense
Explanation of Revenue and Expense is the total amount of revenue and expenses processed via the Cloud
Usage Metric Service. The Usage Metric entitlement in the Order Form is based on a yearly entitlement.
Block size 50,000,000
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* No
99.9 SLA Eligibility N/A
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Convergent Mediation by DigitalRoute Cloud, Additional Productive Tier, Private Edition
Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Disaster Recovery
N/A
Eligibility*
GxP Eligibility* No
99.9 SLA Eligibility N/A
System Size Based on Usage Tier:
System size System Tier PRD

S Up to 128

M Up to 256

L Up to 512

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 45 of 107
 XL Up to 950

SAP Convergent Mediation by DigitalRoute Cloud, Additional Non-Productive Tier, Private Edition
Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. . Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Disaster Recovery
N/A
Eligibility*
GxP Eligibility* No
99.9 SLA Eligibility N/A
System Size Based on Usage Tier:
System size System Tier Non-PRD

S Up to 128

M Up to 256

L Up to 512

XL Up to 950

SAP Tax Declaration Framework Brazil Cloud, private edition

Usage Metric Object
Explanation of Object is a data object, representing any physical object, managed via the Cloud Service. For
Usage Metric this Cloud Service, each company code and country combination is counted as an individual
object. Each company code and country combination is counted as an individual entity. This
metric is counted in a contract year. Unless otherwise indicated herein, the Usage Metric
entitlement in the Order Form is retained throughout the Subscription Term.
Disaster Recovery
N/A
Eligibility*
GxP Eligibility* N/A
99.9 SLA Eligibility N/A
Additional Terms Pre-requisite infrastructure (SAP Netweaver ABAP Server Cloud on HANA, private edition) is
and Conditions not included and must be subscribed to separately.

SAP ERP for Transportation Charge Management, private cloud edition

Usage Metric Spend

Explanation of Spend is the total expenditures processed via the Cloud Service. For this Cloud Service, only
Usage Metric freight spend, which includes all costs incurred in transporting products, is counted. The Usage
Metric entitlement in the Order Form is based on a yearly entitlement.

Block size €2.5 million (converted to local currency using SAP standard exchange rates)

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 46 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

PLM system integration for SAP ERP, private cloud edition

Usage Active User
Metric
Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
of Usage herein, the Usage Metric entitlement in the Order Form is retained throughout the
Metric Subscription Term.
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Manufacturing Execution Cloud, private edition

Usage Resource
Metric
Explanation Resource is any authorized individual or physical asset accessing, being managed and/or
of Usage monitored via the Cloud Service
Metric

Block size 1

Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for Transportation Planning & Execution, private cloud edition
Usage Metric Spend

Explanation of Spend is the total expenditures processed via the Cloud Service. For this Cloud Service, only
Usage Metric freight spend, which includes all costs incurred in transporting products, is counted. The Usage
Metric entitlement in the Order Form is based on a yearly entitlement.

Block size €2.5 million (converted to local currency using SAP standard exchange rates)

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 47 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for Transportation Management for T&L, private cloud edition
Usage Metric Revenue

Explanation of Revenue is the total amount of revenue processed via the Cloud Service. The Usage Metric
Usage Metric entitlement in the Order Form is based on a yearly entitlement.
Block size €2.5 million (converted to local currency using SAP standard exchange rates)
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Business Partners may provide information to or view information in SAP Transportation
Terms & Management for T&L, cloud edition as part of the planning, execution or settlement of freight
Conditions within SAP TM. Business Partners do not require an FUE license. This includes any user
necessary for SAP Gateway access.

SAP ERP for Supply Chain for extended warehouse management, private cloud edition
Usage Metric Document
Explanation of For the Shipper scenario, Documents are delivery line items. A delivery is the documentation
Usage Metric for a shipment sent to/from a warehouse location to/from a destination (customer, vendor or other
plant/location). The items of the delivery are the unique material codes irrespective of quantity
shipped under that delivery.
For the Transit Warehousing scenario, Documents are the packaging items (Handling Units)
moved through the system from origin to destination. The packaging items are counted only once
in this process.The Usage Metric entitlement in the Order Form is based on a yearly entitlement..

Block size 600,000

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for environment management, private cloud edition,

SAP ERP for health and safety management, private cloud edition,
SAP ERP for incident management, private cloud edition
Usage Metric User

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 48 of 107
 Explanation of User is any individual authorized to access the Cloud Service. For this Cloud Service, an
Usage Metric individual with a unique active profile and whose data is processed by the Cloud Service is
counted. Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is
retained throughout the Subscription Term.

Block size 100

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for Enterprise Portfolio and Project Management, private cloud edition, professional edition
Usage Metric Active User
Explanation of Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes

99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for Enterprise Portfolio and Project Management, private cloud edition, standard edition
Usage Metric Active User

Explanation of Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 49 of 107
 Additional SAP ERP for Enterprise Portfolio and Project Management, private cloud edition, standard
Terms & edition includes right to view project and portfolio information, use analytical capabilities, approve
Conditions projects, phases and decision points, fill out questionnaires, provide input for financial and
capacity planning, view and confirm assigned tasks and report project efforts. In addition users
are allowed to use cross project views and review commercial information of projects, create and
manage project risks and project activities related to project risk, issue and change
management.

SAP ERP for R&D for enterprise product formulation, private cloud edition
Usage Metric
Active User
Explanation of Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.
Additional Terms and conditions: Use of collaborative product development and product structure
synchronization functionality is limited to recipe development functionality.

SAP ERP for R&D for enterprise product engineering, private cloud edition
Usage Metric Active User
Explanation of Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.
Additional Terms and Conditions:

This Cloud Service includes on-premise components that need to be downloaded and installed by the Customer
as described in Documentation. The System Availability Service Level does not apply to this component.
Customer may only use the on-premise components during the Subscription Term. Use of SAP 3D Visual
Enterprise Generator is limited to 1 core of usage. Use of collaborative product development and product structure
synchronization functionality is limited to discrete industry product development functionality.

SAP Cloud for Corporate Serialization, private edition

Usage Document
Metric

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 50 of 107
 Explanation Document is a record of commercial transactional data managed via the Cloud Service. The
of Usage Usage Metric entitlement in the Order Form is based on a yearly entitlement.
Metric
Block size 1,000,000

Max Blocks 4000

Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.

SAP product data management integration to PTC Windchill, private cloud edition
Usage Active User
Metric
Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
of Usage herein, the Usage Metric entitlement in the Order Form is retained throughout the
Metric Subscription Term.
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.

SAP product data management integration to 3DEXPERIENCE, private cloud edition

Usage Active User
Metric
Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
of Usage herein, the Usage Metric entitlement in the Order Form is retained throughout the
Metric Subscription Term.
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 51 of 107
SAP product data management integration to Teamcenter, private cloud edition
Usage Active User
Metric
Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
of Usage herein, the Usage Metric entitlement in the Order Form is retained throughout the
Metric Subscription Term.
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.

SAP ERP for Extended Manufacturing, private cloud edition

Usage Metric Cost of Goods
Explanation of Cost of Goods is all expenses associated with the production and/or procurement of goods
Usage Metric processed via the Cloud Service. The Usage Metric entitlement in the Order Form is based on a
yearly entitlement.

Block size €100 million (converted to local currency using SAP standard exchange rates)

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center for SAP ERP, private cloud edition, professional edition
Usage Metric Active User

Explanation of Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Usage Metric Term.

Block size
1
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 52 of 107
SAP Engineering Control Center for SAP ERP, private cloud edition, standard edition
Usage Metric Active User

Explanation of Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Usage Metric Term.

Block size
1
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center Interface to EPLAN, private cloud edition

Usage Metric Active User

Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
of Usage Subscription Term.
Metric
Block size
1
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center Interface to SolidWorks, private cloud edition

Usage Metric Active User

Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
of Usage Subscription Term.
Metric
Block size
1
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center Interface to Inventor, private cloud edition

Usage Metric Active User

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 53 of 107
 Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
of Usage Subscription Term.
Metric
Block size
1
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center Interface to ECAD, private cloud edition

Usage Metric Active User

Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
of Usage Subscription Term.
Metric
Block size
1
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center Interface to ZUKEN, private cloud edition

Usage Metric Active User

Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
of Usage Subscription Term.
Metric
Block size
1
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center Interface to NX, private cloud edition

Usage Metric Active User

Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
of Usage Subscription Term.
Metric

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 54 of 107
 Block size
1
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center Interface to AutoCAD, private cloud edition

Usage Metric Active User

Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
of Usage Subscription Term.
Metric
Block size
1
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center Interface to Solid Edge, private cloud edition
Usage Metric Active User

Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
of Usage Subscription Term.
Metric
Block size
1
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center Interface to CATIA V5, private cloud edition
Usage Metric Active User

Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
of Usage Subscription Term.
Metric
Block size
1

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 55 of 107
 Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Engineering Control Center Interface to PTC Creo, private edition

Usage Metric Active User

Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout the
of Usage Subscription Term.
Metric
Block size
1
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Work Clearance Management for ERP, private cloud edition

Usage Metric Resource

Explanation of Resource is any authorized individual or physical asset accessing, being managed and/or
Usage Metric monitored via the Cloud Service. Unless otherwise indicated herein, the Usage Metric entitlement
in the Order Form is retained throughout the Subscription Term.
Block size 80,000

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Linear Asset Management for ERP, private cloud edition

Usage Metric User
Explanation of User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 56 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Multiresource Scheduling for SAP ERP, private cloud edition

Usage Metric Resource

Explanation of Usage Metric Resource is any authorized individual or physical asset accessing, being
managed and/or monitored via the Cloud Service. Unless otherwise indicated
herein, the Usage Metric entitlement in the Order Form is retained throughout
the Subscription Term.
Block size 1

Disaster Recovery
N/A
Eligibility*

GxP Eligibility* N/A

99.9 SLA Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.

SAP Global Batch Traceability, private cloud edition

Usage Metric Document

Explanation of Usage Met Document is a record of commercial transactional data managed via the Cloud
ric Service. For this Cloud Service, individual batch ID’s and/or handling units are
counted. The Usage Metric entitlement in the Order Form is based on a yearly
entitlement.
Block size 1

Disaster Recovery
Yes
Eligibility*

GxP Eligibility* N/A

99.9 SLA Eligibility N/A

Additional Terms & Sizing: in case the sizing below is too small for Customer’s needs, then additional
Conditions App Servers, Memory Extensions or Storage can be purchased
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.
**Delivery by hosting providers deviate per the table included at the conclusion of this document.
Storage App DB
DB HANA PRD App
PRD Server HANA Storage
Size Usage Tier and QA Server
and QA PRD/ DEV Ram DEV (GB)
RAM(GB)** Dev
(GB) QA (GB)**
2 X 32
Up to 100,000
S 512 250 GB/2 X 256 250 2 X 32 GB
Documents
32 GB

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 57 of 107
 2 X 64
100,001 to
GB/2 X
M 200,000 1,048 500 512 500 2 X 32 GB
64 GB
Documents

2 X 128
200,001 to
GB/4 X
L 500,000 2,096 1250 512 500 4 X 32 GB
64 GB
Documents

4 X 128
500,001 to
GB/2 X
XL 1,500,000 4,192 3750 512 500 2 X 64 GB
128 GB
Documents

4 X 128
1,500,001 to
GB/4 X 2 X 128
XXL 2,500,000 6,288 6250 1,024 1,000
128 GB GB
Documents 0

SAP Process Control, private cloud edition

Usage Metric User

Explanation of User is any individual authorized to access the Cloud Service. Unless otherwise indicated herein,
Usage Metric the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 1

Disaster Yes
Recovery
Eligibility*
GxP Eligibility* Yes

99.9 SLA N/A

Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Risk Management, private cloud edition

Usage Metric User

Explanation of User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.

Block size 1

Disaster Yes
Recovery
Eligibility*
GxP Eligibility* Yes

99.9 SLA Eligibility N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 58 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Audit Management, private cloud edition

Usage Metric User

Explanation of User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.

Block size 1

Disaster Yes
Recovery
Eligibility*
GxP Eligibility* Yes

99.9 SLA Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for Geographical Enablement Framework and Geo Framework for Asset Management, private cloud edition
Usage Metric User
Explanation of User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for product compliance, private cloud edition

Usage Metric Document

Explanation of Document is a record of commercial transactional data managed via the Cloud Service. For this
Usage Metric Cloud Service, Documents are sales orders, outbound deliveries, purchase orders, production
orders, transportation orders, and compliance document output request items and are counted
at the line-item level. The Usage Metric entitlement in the Order Form is based on a yearly
entitlement.
Block size 100,000

Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 59 of 107
 99.9 SLA
N/A
Eligibility

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Manufacturing Integration and Intelligence for SAP S/4HANA Cloud, private edition
Usage Metric Resource

Explanation Resource is any authorized individual or physical asset accessing, being managed and/or monitored
via the Cloud Service. Unless otherwise indicated herein, the Usage Metric entitlement in the Order
of Usage Form is retained throughout the Subscription Term.
Metric
Block size
1
Disaster
Recovery Yes
Eligibility*
GxP
N/A
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP S/4HANA
Cloud, disaster recovery, private edition or SAP S/4HANA Cloud, GxP, private edition as indicated in an Order Form.
System Tier PRD and System Tier DEV RAM (GB)**
System
Usage Tier size QA
RAM (GB)**
Up to XS 256 GB HANA 256 GB HANA, 150 GB Storage
500 DB, 300 GB
Storage
500- 2000 S 512 GB HANA 256 GB HANA DB, 150 GB Storage
DB, 300 GB
System Storage
Sizing 2000- 5000 M 1024 GB HANA 256 GB HANA DB, 150 GB Storage
DB, 300 GB
Storage
5000- 10000 L 2048 GB HANA 256 GB HANA DB, 150 GB Storage
DB, 300 GB
Storage
10000 - XL 3072 GB HANA 256 GB HANA DB, 150 GB Storage
15000 DB, 300 GB
Storage

SAP Product and Process Governance by BDF, private cloud edition

Usage Active Users
Metric
Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
of Usage herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Metric Term.
Block size 1

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 60 of 107
 Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP TEAMCENTER BY SIEMENS, 1-100 SMALL, PRIVATE CLOUD EDITION

Usage Metric: Entitlements Package

Explanation of Usage Metric : Entitlements Package is a set of defined entitlements, as set forth in the respective
Product Supplement, Service Description Guide or Service Use Description.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

System Size System Tier PRD RAM System Tier Non-PRD SAP Teamcenter by
(GB) RAM (GB) Siemens, author, private
cloud edition users

S 64 16 51

SAP TEAMCENTER BY SIEMENS, 100-250 MEDIUM, PRIVATE CLOUD EDITION

Usage Metric: Entitlements Package
Explanation of Usage Metric : Entitlements Package is a set of defined entitlements, as set forth in the respective
Product Supplement, Service Description Guide or Service Use Description.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A

System Size System Tier PRD RAM System Tier Non-PRD SAP Teamcenter by
(GB) RAM (GB) Siemens, author, private
cloud edition users

M 128 16 101

SAP TEAMCENTER BY SIEMENS, 251-1000 LARGE, PRIVATE CLOUD EDITION

Usage Metric: Entitlements Package
Explanation of Usage Metric : Entitlements Package is a set of defined entitlements, as set forth in the respective
Product Supplement, Service Description Guide or Service Use Description.
Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A

SLA Eligibility: N/A

System Size System Tier PRD RAM System Tier Non-PRD SAP Teamcenter by
(GB) RAM (GB) Siemens, author, private
cloud edition users

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 61 of 107
 L 256 16 251

SAP TEAMCENTER BY SIEMENS, MEMORY EXTENSION, PRIVATE CLOUD EDITION (SMALL)

USAGE METRIC: GIGABYTE.
EXPLANATION OF USAGE METRIC: GIGABYTE IS THE AMOUNT OF CAPACITY IN THE CLOUD SERVICE.
DISASTER RECOVERY ELIGIBILITY: N/A
GXP ELIGIBILITY: N/A

SLA ELIGIBILITY: N/A

BLOCK SIZE: 64

SAP TEAMCENTER BY SIEMENS, MEMORY EXTENSION, PRIVATE CLOUD EDITION (MEDIUM)

USAGE METRIC: GIGABYTE.
EXPLANATION OF USAGE METRIC: GIGABYTE IS THE AMOUNT OF CAPACITY IN THE CLOUD SERVICE.

DISASTER RECOVERY ELIGIBILITY: N/A

GXP ELIGIBILITY: N/A
SLA ELIGIBILITY: N/A
BLOCK SIZE: 128

SAP TEAMCENTER BY SIEMENS, MEMORY EXTENSION, PRIVATE CLOUD EDITION (LARGE)

USAGE METRIC: GIGABYTE.
EXPLANATION OF USAGE METRIC: GIGABYTE IS THE AMOUNT OF CAPACITY IN THE CLOUD SERVICE.
DISASTER RECOVERY ELIGIBILITY: N/A
GXP ELIGIBILITY: N/A
SLA ELIGIBILITY: N/A

BLOCK SIZE: 256

SAP TEAMCENTER BY SIEMENS, ADDITIONAL NON-PRODUCTIVE TIER, PRIVATE CLOUD EDITION (SMALL)
USAGE METRIC: TENANT.
EXPLANATION OF USAGE METRIC: TENANT IS A CUSTOMER-SPECIFIC INSTANCE OF THE CLOUD
SERVICE.
DISASTER RECOVERY ELIGIBILITY: N/A
GXP ELIGIBILITY: N/A
SLA ELIGIBILITY: N/A

System Size System Tier Non-PRD

RAM (GB)

S 64

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 62 of 107
SAP TEAMCENTER BY SIEMENS, ADDITIONAL NON-PRODUCTIVE TIER, PRIVATE CLOUD EDITION (MEDIUM)

USAGE METRIC: TENANT.

EXPLANATION OF USAGE METRIC: TENANT IS A CUSTOMER-SPECIFIC INSTANCE OF THE CLOUD
SERVICE.
DISASTER RECOVERY ELIGIBILITY: N/A
GXP ELIGIBILITY: N/A
SLA ELIGIBILITY: N/A

System Size System Tier Non-PRD

RAM (GB)

M 128

SAP TEAMCENTER BY SIEMENS, ADDITIONAL NON-PRODUCTIVE TIER, PRIVATE CLOUD EDITION (LARGE)
USAGE METRIC: TENANT.
EXPLANATION OF USAGE METRIC: TENANT IS A CUSTOMER-SPECIFIC INSTANCE OF THE CLOUD
SERVICE.
DISASTER RECOVERY ELIGIBILITY: N/A
GXP ELIGIBILITY: N/A
SLA ELIGIBILITY: N/A

System Size System Tier Non-PRD

RAM (GB)

L 256

SAP TEAMCENTER BY SIEMENS, ADVANCED BOM ROLLUP, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, ADV PRODUCT CONFIGURATOR-LEVEL 1 SOLVER, PRIVATE CLOUD
EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A

SLA Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 63 of 107
SAP TEAMCENTER BY SIEMENS, ENGINEERING PRODUCT CONFIGURATOR AUTHOR, PRIVATE CLOUD
EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, ENGINEERING PRODUCT CONFIGURATOR-LV2, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, AUTHOR, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, INTEGRATION FOR AUTOCAD ELECTRICAL, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, INTEGRATION FOR AUTOCAD, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, BRAND MANAGEMENT USER, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 64 of 107
SAP TEAMCENTER BY SIEMENS, CALM DIRECT USER, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, CALM FOUNDATION, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, CALM USER IMODEL, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, INTEGRATION FOR CATIA, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, CHANGE MANAGEMENT, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, AI FOR CLASSIFICATION, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 65 of 107
SAP TEAMCENTER BY SIEMENS, CLASSIFICATION, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, CONSUMER, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, CONTENT MANAGEMENT S1000D, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, CONTENT MANAGEMENT USER, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, INTEGRATION FOR CREO, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, DESIGN EBOM ALIGNMENT, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 66 of 107
SAP TEAMCENTER BY SIEMENS, GATEWAY FOR EDA, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, GATEWAY FOR EDA LIBRARY, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, INTEGRATION FOR INVENTOR, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, JT BI-DIRECTIONAL TRANSLATOR FOR CATIA V5, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, JT IMPORT FOR CATIA V5, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, JT TRANSLATOR FOR SOLIDWORKS, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 67 of 107
SAP TEAMCENTER BY SIEMENS, LIBRARY MANAGEMENT, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, INTEGRATION FOR MENTOR PADS, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
RISE 99.9% SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, MULTI STRUCTURE FOUNDATION, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
RISE 99.9% SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, MULTI-SITE COLLABORATION, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, INTEGRATION FOR NX, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, OCCASIONAL AUTHOR, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 68 of 107
SAP TEAMCENTER BY SIEMENS, OPEN SDK, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, PACKAGING & ARTWORK, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, PARAMETER MANAGEMENT, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, PROGRAM PLANNING, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, RELATIONSHIP BROWSER, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, REQUIREMENTS MANAGEMENT, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 69 of 107
SAP TEAMCENTER BY SIEMENS, SCHEDULE MANAGER, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, INTEGRATION FOR SOLIDWORKS ENTERPRISE EDITION, PRIVATE CLOUD
EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, INTEGRATION FOR SOLIDWORKS, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, TEAMCENTER GATEWAY FOR ENTERPRISE APPLICATIONS, PRIVATE
CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, VISUALIZATION MOCKUP, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, VISUALIZATION PROFESSIONAL, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A

SLA Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 70 of 107
SAP TEAMCENTER BY SIEMENS, VISUALIZATION STANDARD, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, PARTITIONS, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, PARTNER CONNECT, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, RAPID START FOR ALTIUM DESIGNER, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, SMART DISCOVERY, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, JT TRANSLATOR FOR PROENGINEER AND CREO, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 71 of 107
SAP TEAMCENTER BY SIEMENS, JT TRANSLATOR FOR SOLIDWORKS, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, SERVICE ASSET MANAGEMENT, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, AS-BUILT MANAGEMENT, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, CALM BUNDLE, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, EBOM LEVEL1 CONSUMER, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, EBOM LEVEL1 UNIT, PRIVATE CLOUD EDITION

Usage Metric: User.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 72 of 107
 Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, EBOM LEVEL2 CONSUMER, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, EBOM LEVEL2 VARIANT, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, EBOM LEVEL 3 ADVANCED, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, EBOM LEVEL 3 CONSUMER, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, INTEGRATED MATERIAL MGMT, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 73 of 107
 GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, SERVICE PLANNING, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, SIMULATION AUTHOR, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, SYSTEMS ENGINEERING, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, SYSTEMS MODELER, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, VERIFICATION MANAGEMENT, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 74 of 107
SAP TEAMCENTER BY SIEMENS, CONTEXT MANAGER, PRIVATE CLOUD EDITION
Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, GATEWAY FOR PLM SYSTEM INTEGRATION, PRIVATE CLOUD EDITION

Usage Metric: User.

Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, STEP AP203-214 TRANS, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, SEMI LIFECYCLE MANAGEMENT NPI, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, GEOLUS SERVER, PRIVATE CLOUD EDITION
Usage Metric: Connection.
Explanation of Usage Metric : Connection is a linkage between the Cloud Service and another system/technology..

Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A
SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, GEOLUS USER, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 75 of 107
 Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, INTEGRATION FRAMEWORK, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A
SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, COMPLIANCE PROCESS MANAGER, PRIVATE CLOUD EDITION

Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, COMPLIANCE PROCESS MGR REACH, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A
GxP Eligibility: N/A

SLA Eligibility: N/A

SAP TEAMCENTER BY SIEMENS, COMPLIANCE PROCESS MGR ROHS CHINA, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A

SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, COMPLIANCE PROCESS MGR ROHS, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A

GxP Eligibility: N/A

SLA Eligibility: N/A
SAP TEAMCENTER BY SIEMENS, SUBSTANCE COMPLIANCE, PRIVATE CLOUD EDITION
Usage Metric: User.
Explanation of Usage Metric : User is any individual authorized to access the Cloud Service.
Disaster Recovery Eligibility: N/A

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 76 of 107
 GxP Eligibility: N/A
SLA Eligibility: N/A

SAP Core Human Capital Management Cloud, private edition

Usage Metric User
Explanation of User is any individual authorized to access the Cloud Service. For this Cloud Service, an
Usage Metric individual with a unique active profile and whose data is processed by the Cloud Service is
counted. Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form
is retained throughout the Subscription Term.
Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Time Tracking Cloud, private edition

Usage Metric User
Explanation of User is any individual authorized to access the Cloud Service. For this Cloud Service, an
Usage Metric individual with a unique active profile and whose data is processed by the Cloud Service is
counted. Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is
retained throughout the Subscription Term.
Block size 1
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Payroll Cloud, private edition

Usage Metric User.
Explanation of User is any individual authorized to access the Cloud Service. For this Cloud Service, an individual
Usage Metric with a unique active profile and whose data is processed by the Cloud Service is counted. Unless
otherwise indicated herein, the Usage Metric entitlement in the Order Form is retained throughout
the Subscription Term.
Block size 500
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP U.S. Payroll Tax Calculation by BSI

Usage Metric User.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 77 of 107
 Explanation of User is any individual authorized to access the Cloud Service. For this Cloud Service, an individual
Usage Metric with a unique active profile and whose data is processed by the Cloud Service is counted. Unless
otherwise indicated herein, the Usage Metric entitlement in the Order Form is retained throughout
the Subscription Term.
Block size 1
Disaster
Recovery No
Eligibility*
GxP Eligibility* N0
99.9 SLA
No
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Incentive Administration by Vistex for SAP ERP, private cloud edition
Usage Metric Revenue
Explanation of Revenue is the total amount of revenue processed via the Cloud Service. Unless otherwise
Usage Metric indicated herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 50,000,000
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Paybacks and Chargebacks by Vistex for SAP ERP, private cloud edition
Usage Metric Revenue
Explanation of Revenue is the total amount of revenue processed via the Cloud Service. Unless otherwise
Usage Metric indicated herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 50,000,000
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Promotions and Agreements by Vistex for ERP, private cloud edition
Usage Metric Revenue
Explanation of Revenue is the total amount of revenue processed via the Cloud Service. Unless otherwise
Usage Metric indicated herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 50,000,000
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 78 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Data Maintenance by Vistex pricing option for SAP ERP, private cloud edition
Usage Metric Revenue
Explanation of Revenue is the total amount of revenue processed via the Cloud Service. Unless otherwise
Usage Metric indicated herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 50,000,000
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Data Maintenance by Vistex resources option for SAP ERP, private cloud edition
Usage Metric Revenue
Explanation of Revenue is the total amount of revenue processed via the Cloud Service. Unless otherwise
Usage Metric indicated herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 50,000,000
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

ENTERPRISE INFORMATION MANAGEMENT

SAP ERP for master data governance, private cloud edition
Usage Metric Object
Explanation of Object is a data object, representing any physical object, managed via the Cloud Service. Unless
Usage Metric otherwise indicated herein, the Usage Metric entitlement in the Order Form is retained throughout
the Subscription Term.
Block size 5000

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for Invoice Management by OpenText, private cloud edition

Usage Metric Document
Explanation of Document is a record of commercial transactional data managed via the Cloud Service. The
Usage Metric Usage Metric entitlement in the Order Form is based on a yearly entitlement.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 79 of 107
 Block size 1000

Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Data Services Enterprise, private cloud edition

Usage Metric Tenant.
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein, the
Usage Metric Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Block size 1
Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System Tier DEV
System System Tier PRD and QA
size RAM (GB) RAM (GB)
System
Sizing S 64 GB (DB Server), 32 GB (Web Tier) 32 GB
M 64 GB (DB Server), 64 GB ASE DB (Web Tier) 32 GB
L 64 GB (DB Server), 128 GB ASE DB (Web Tier) 32 GB

SAP Data Services Enterprise, additional non-productive, private cloud edition

Usage Metric Tenant.
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein, the
Usage Metric Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Block size 1
Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
App Server Non-
System DB Server Non-PRD RAM (GB)
size PRD RAM (GB)
System
Sizing S 64 GB 32 GB
M 64 GB 32 GB
L 64 GB 32 GB

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 80 of 107
SAP PowerDesigner EnterpriseArchitect, private cloud edition
Usage Metric User

Explanation of
User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Usage Metric
herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 1

Disaster N/A
Recovery
Eligibility*
GxP Eligibility* N/A

99.9 SLA Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Usage tier System Tier PRD and QA RAM (GB) System Tier DEV
RAM (GB)

System size up to 100 80 80

based on Users
usage tier 101 to 250 96 80
Users
Above 250 128 96
Users

SAP Code Vulnerability Analyzer, private cloud edition

Usage Metric User

Explanation of
User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Usage Metric
herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 1

Disaster N/A
Recovery
Eligibility*
GxP Eligibility* N/A

99.9 SLA Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Information Lifecycle Management, private cloud edition

Usage Metric Connection

Explanation of
Connection is a linkage between the Cloud Service and another system/technology. Unless
Usage Metric
otherwise indicated herein, the Usage Metric entitlement in the Order Form is retained
throughout the Subscription Term.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 81 of 107
 Block size 1

Disaster Yes
Recovery
Eligibility*
GxP Eligibility* Yes

99.9 SLA Eligibility Yes

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size
based on Usage tier System System Tier System Tier
usage tier size PRD and QA DEV
RAM (GB)** RAM (GB)**
up to 20 connections S 256 256
above 20 connections L 512 512
** Delivery by hosting providers deviate per the table included at the conclusion of this
document.

EDUCATION
SAP Enable Now, private cloud edition
Usage Metric User

Explanation of User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.

Block size 1

Disaster Yes
Recovery
Eligibility*
GxP Eligibility* N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size
based on Usage tier System System Tier System Tier
usage tier size PRD and QA DEV
RAM (GB)** RAM (GB)**
up to 120000 blocks S 256 256
Up to 200000 M 256 256
More than 200000 L 512 256
** Delivery by hosting providers deviate per the table included at the conclusion of this
document.

AUTOMOTIVE
SAP ERP for vehicle sales management, private cloud edition
Usage Metric Object

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 82 of 107
 Explanation of Object is a data object, representing any physical object, managed via the Cloud Service.
Usage Metric For this Cloud Service, the total number of vehicles and finished goods is counted. The
Usage Metric entitlement in the Order Form is based on a yearly entitlement.
Block size 10,000

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

LIFE SCIENCES
SAP ERP, GxP, private cloud edition
Usage Metric % of net recurring fee

Explanation of % of Net Recurring Fee is the stated percentage multiplied by the stated net recurring fee.
Usage Metric Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is
retained throughout the Subscription Term.
Block size 1
Disaster
Recovery N/A
Eligibility*
GxP Eligibility* N/A
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional The GxP service is provided for all GxP eligible services as stated in the document. Details of
Terms & the services are described in the GxP Qualification Service addendum attached to the
Conditions Customer’s Order Form.
GxP relevant tiers are the QAS and the PRD tier

SAP BW/4HANA, GxP, private cloud edition

Usage Metric % of net recurring fee
Explanation of % of Net Recurring Fee is the stated percentage multiplied by the stated net
Usage Metric recurring fee. Unless otherwise indicated herein, the Usage Metric entitlement in the
Order Form is retained throughout the Subscription Term.

Block size 1
Disaster
Recovery No
Eligibility*
GxP Eligibility* No
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional The GxP service is provided for the BW/4HANA Cloud, base package, private edition system and
Terms & any other Customer subscribed packages which are installed on the same system. Details of the
Conditions service are specified in the GxP Qualification Service addendum attached to the customer’s Order
Form.
GxP relevant tiers are the DEV and the PRD tier.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 83 of 107
UTILITIES
SAP ERP for water utilities, private cloud edition
Usage Metric Point of Delivery

Explanation of Point of Delivery is the active metering point where a utility service is supplied or determined, as
Usage Metric managed via the Cloud Service. Unless otherwise indicated herein, the Usage Metric entitlement
in the Order Form is retained throughout the Subscription Term.

Block size 1000

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for energy utilities, private cloud edition

Usage Metric Point of Delivery
Explanation of Point of Delivery is the active metering point where a utility service is supplied or determined, as
Usage Metric managed via the Cloud Service. Unless otherwise indicated herein, the Usage Metric entitlement
in the Order Form is retained throughout the Subscription Term.

Block size 1000

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

OIL & GAS

RETAIL

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 84 of 107
SAP Forecasting and Replenishment Cloud, private edition
Usage Metric Object

Explanation Object is a data object, representing any physical object, managed via the Cloud Service. For this
Cloud Service, all processed products in all locations are counted.
of Usage Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is retained
Metric throughout the Subscription Term.

Block size 1,000 Product Location Combinations

Disaster
Recovery Yes
Eligibility*
GxP
N/A
Eligibility*
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription
to SAP ERP, disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an
Order Form
System size System Tier PRD and System Tier DEV
based on Usage tier System size RAM (GB)**
usage tier QA
RAM (GB)**
Up to 6000 blocks XS 256 256
Up to 12000 blocks S 512 256
Up to 24000 blocks M 1024 256
Up to 48000 blocks L 2048 256
Up to 72000 blocks XL 3072 256
More than 72000 blocks XXL 6144 256
** Delivery by hosting providers deviate per the table included at the conclusion of this
document.

Additional This package includes HANA Runtime.

Term and
Conditions

SAP Forecasting and Replenishment Cloud, additional non-productive tier, private edition
Usage Metric Tenant.

Explanation Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein,
of Usage the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Metric
Block size 1

Disaster
Recovery N/A
Eligibility*
GxP
N/A
Eligibility*
99.9 SLA
N/A
Eligibility

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 85 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size
based on SAP Forecasting and Replenishment Cloud, private edition
usage tier
Included size of non-productive system tier**
System tier

XS 256 GB
S 512 GB
M 1024 GB
L 2048 GB
XL 3072 GB
XXL 6144 GB
The additional tier can only be subscribed with a service package which includes infrastructure
and follows the same system size
** Delivery by hosting providers deviate per the table included at the conclusion of this document.
Additional SAP Forecasting and Replenishment Cloud, additional non-productive tier, private edition is
Term and access to an additional non-productive tier of the respective SAP Forecasting and
Conditions Replenishment Cloud system. This tier may only be used for non-production purposes.

SAP Forecasting and Replenishment Cloud, additional productive tier, private edition
Usage Metric Tenant.

Explanation Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
of Usage herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Metric Term.
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP
N/A
Eligibility*
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size
based on SAP Forecasting and Replenishment Cloud, private edition
usage tier
Included size of productive system tier**
System tier

XS 256 GB
S 512 GB
M 1024 GB
L 2048 GB
XL 3072 GB
XXL 6144 GB

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 86 of 107
 The additional tier can only be subscribed with a service package which includes infrastructure
and follows the same system size
** Delivery by hosting providers deviate per the table included at the conclusion of this
document.
Additional SAP Forecasting and Replenishment Cloud, additional non-productive tier, private edition
Term and must be installed in the same location as the other Cloud Services.
Conditions

SAP Forecasting and Replenishment Cloud, add-on for fresh products, private edition
Usage Metric Object

Explanation Object is a data object, representing any physical object, managed via the Cloud Service. For this
Cloud Service, all processed products in all locations are counted. Unless otherwise indicated herein,
of Usage the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Metric
Block size 1,000 Products

Disaster
Recovery Yes
Eligibility*
GxP
N/A
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to
SAP ERP, disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order
Form
Additional This solution is limited to the following language versions:
Term and Available Log-On Languages: Danish, Dutch, English, German, Spanish, Swedish, French
Conditions Available Documentation Languages: English

SAP Customer Activity Repository Cloud, private edition

Usage Metric Transaction

Explanation of Transaction is any message, job, action, response, and/or task processed via the Cloud Service.
For this Cloud Service, the points of sale transactions across all stores are counted. The Usage
Usage Metric Metric entitlement in the Order Form is based on a yearly entitlement.

Block size 10.000

Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System Tier PRD System Tier DEV
based on Usage tier System size RAM (GB)**
usage tier and QA
RAM (GB)**

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 87 of 107
 Up to 5000 blocks XXS 256 256
Up to 10000 blocks XS 512 256
Up to 20000 blocks S 1024 256
Up to 40000 blocks M 2048 512
Up to 60000 blocks L 3072 512
More than 60000 XL 6144 512
blocks
** Delivery by hosting providers deviate per the table included at the conclusion of this
document.

Additional This package includes HANA Runtime.

Term and
Conditions

SAP Customer Activity Repository Cloud, additional productive tier, private edition
Usage Tenant
Metric
Explanation Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein,
of Usage the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Metric
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP
N/A
Eligibility*
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP S/4HANA
Cloud, disaster recovery, private edition or SAP S/4HANA Cloud, GxP, private edition as indicated in an Order Form.
System size
based on SAP Customer Activity Repository Cloud, private edition
usage tier
Included size of productive system tier**
System tier

XXS 256 GB
XS 512 GB
S 1024 GB
M 2048 GB
L 3072 GB
XL 6144 GB
The additional tier can only be subscribed with a service package which includes infrastructure
and follows the same system size
** Delivery by hosting providers deviate per the table included at the conclusion of this document.
Additional SAP Customer Activity Repository Cloud, additional productive tier, private edition must be
Term and installed in the same location as the other Cloud Services.
Conditions

SAP Customer Activity Repository Cloud, additional non-productive tier, private edition
Usage Metric Tenant

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 88 of 107
 Explanation Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
of Usage herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Metric Term.
Block size 1

Disaster
Recovery N/A
Eligibility*
GxP
N/A
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size
based on SAP Customer Activity Cloud, private edition
usage tier
Included size of non-productive system tier**
System tier

XXS 256 GB
XS 512 GB
S 1024 GB
M 2048 GB
L 3072 GB
XL 6144 GB
The additional tier can only be subscribed with a service package which includes infrastructure
and follows the same system size
** Delivery by hosting providers deviate per the table included at the conclusion of this
document.

SAP Promotion Management for SAP Customer Activity Repository Cloud, private edition
Usage Metric Active User.
Explanation Active User is any individual who accesses the Cloud Service. For this Cloud Service,
of Usage individuals who create and/or change the following objects: Offer, vendor fund, campaign, event
Metric and any area template, block template or content template, are counted. Unless otherwise
indicated herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 1
Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Assortment Planning for SAP Customer Activity Repository Cloud, private edition
Usage Metric Active User.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 89 of 107
 Explanation Active User is any individual who accesses the Cloud Service. For this Cloud Service,
of Usage individuals who create and/or change an assortment list or an option plan, are counted. Unless
Metric otherwise indicated herein, the Usage Metric entitlement in the Order Form is retained
throughout the Subscription Term.
Block size 1
Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Merchandise Planning for SAP Customer Activity Repository Cloud, private edition
Usage Metric Active User.
Explanation Active User is any individual who accesses the Cloud Service. Unless otherwise indicated
of Usage herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Metric Term.
Block size 1
Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP Allocation Management for SAP Customer Activity Repository Cloud, private edition
Usage Metric Object
Explanation Object is a data object, representing any physical object, managed via the Cloud Service. For
of Usage this Cloud Service, all processed products in all locations are counted. Unless otherwise indicated
Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.

Block size 1,000 Product Location Combinations

Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional This solution is limited to the following languages versions:
Terms & Available Log-On Languages: Czech, English, German, Chinese, Danish, Finnish, French,
Conditions Italian, Spanish, Japanese, Norwegian, Portuguese, Russian, Swedish, Polish, Turkish,
Bulgarian, Romanian, Serbian (Latin), Slovak
Available Documentation Languages: English

SAP Customer Activity Repository Cloud, omnichannel price and promotion service, private edition
Usage Metric Object.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 90 of 107
 Explanation Object is a data object, representing any physical object, managed via the Cloud Service. For this
of Usage Cloud Service, the number of products available for sale to customers is counted. Unless otherwise
Metric indicated herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 1,000
Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional This solution is limited to the following languages versions:
Terms & Available Log-On Languages: English, German, Chinese, French, Hindi, Indonesian, Italian,
Conditions Japanese, Korean, Portuguese, Russian, Spanish
Available Documentation Languages: English

SAP Replenishment Planning for SAP Customer Activity Repository Cloud, private edition

Usage Object
Metric
Explanation Object is a data object, representing any physical object, managed via the Cloud Service. For this
of Usage Cloud Service, all processed products in all locations are counted. Unless otherwise indicated
Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 1,000 Product Location Combinations

Disaster
Recovery Yes
Eligibility*
GxP
N/A
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to
SAP S/4HANA Cloud, disaster recovery, private edition or SAP S/4HANA Cloud, GxP, private edition
as indicated in an Order Form.

SAP ERP for Merchandising for Retail, private cloud edition

Usage Metric Flat Fee

Explanation of Flat Fee is a fixed fee for the Cloud Service. Unless otherwise indicated herein, the Usage
Usage Metric Metric entitlement in the Order Form is retained throughout the Subscription Term.
Block size 1

Disaster
Recovery Yes
Eligibility*

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 91 of 107
 GxP Eligibility* Yes

99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP for Fashion Management Solution, private cloud edition

Usage Metric Flat Fee

Explanation of Flat Fee is a fixed fee for the Cloud Service. Unless otherwise indicated herein, the Usage
Usage Metric Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block Size 1

Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

99.9 SLA
Yes
Eligibility
*Disaster Recovery o GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

SAP ERP foundation for retail and fashion, private cloud edition
Usage Document
Metric
Explanation Document is a record of commercial transactional data managed via the Cloud Service. For
of Usage this Cloud Service, documents are purchase orders, sales orders, production orders and point-
Metric of-sale billing documents. The Usage Metric entitlement in the Order Form is based on a yearly
entitlement.

Block size 12,000

Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

HIGHER EDUCATION AND RESEARCH

SAP ERP for Student Lifecycle Management, private cloud edition
Usage Metric User

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 92 of 107
 Explanation of User is any individual authorized to access the Cloud Service. Unless otherwise indicated herein,
Usage Metric the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Block size 100

Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

99.9 SLA
Yes
Eligibility

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

ANALYTICS

SAP BW/4HANA Cloud, base package, private edition

Usage Tenant
Metric
Explanation Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein, the
of Usage Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Metric
Block Size 1

Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

System size System Tier PRD System Tier Non-

based on Block Size System Size RAM (GB)** PRD
usage tier RAM (GB)**

1 XS 256* 256
* no dedicated QA system delivered
** Delivery by hosting providers deviate per the table included at the conclusion of this document.

Additional This package includes HANA Runtime.

Term and
Conditions

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 93 of 107
SAP BW/4HANA Cloud, additional non-productive, base package, private edition

Usage Gigabyte
Metric
Explanation Gigabyte is the amount of capacity in the Cloud Service. For this Cloud
of Usage Service, memory capacity is counted. Unless otherwise indicated herein, the
Metric Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.

Block Size 256

Disaster
Recovery No
Eligibility*

GxP
No
Eligibility*

99.9 SLA
N/A
Eligibility

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

System Size System Tier

based on Block System PRD
Usage Tier Size Size RAM (GB)**

256 GB XS 256*
of
Memory
*Delivery by hosting providers deviate per the table included at the conclusion of this
document.
** An additional tier can only be attained with a service package which includes
infrastructure.

SAP BusinessObjects Business Intelligence, private cloud edition, standard user

Usage User
Metric
Explanation User is any individual authorized to access the Cloud Service. Unless otherwise indicated herein, the
of Usage Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Metric
Block size 1

Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private cloud edition or SAP ERP, GxP, private cloud edition as indicated in an Order Form.
System size DB Server App Server DB Server App
based on Usage tier System size PRD PRD RAM NON-PRD Server
usage tier RAM (GB)** (GB)** RAM (GB)** Non-PRD

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 94 of 107
 RAM
(GB)**

up to 500 S 32* 64* 32 32

Users
up to 1,000 M 32* 128* 32 32
Users
up to 3,000 L 32* 256* 32 32
Users
above 3,000 XL 32* 512* 32 32
Users***
* no dedicated QA system delivered
** Delivery by hosting providers deviate per the table included at the conclusion of this document.
*** Server sizing is subject to change based on the number of Users.

SAP BusinessObjects Business Intelligence, private cloud edition, connection

Usage Connection
Metric
Explanatio Connection is a linkage between the Cloud Service and another system/technology. For this Cloud
n of Service, the maximum number of sessions accessing the Cloud Service at any one time are counted
Usage as Connections. A session starts with a logon and ends with a logoff/ time-out. Unless otherwise
Metric indicated herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.

Block size 1

Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private cloud edition or SAP ERP, GxP, private cloud edition as indicated in an Order Form.
System DB Server App Server DB Server Non- App Server Non-
size based Usage tier System PRD PRD PRD RAM PRD RAM (GB)**
on usage size RAM (GB)** RAM (GB)**
tier (GB)**
up to 180 S 32* 64* 32 32
Connecti
ons
up to 1350 M 32* 128* 32 32
Connectio
ns
up to 1050 L 32* 256* 32 32
Connectio
ns
above 1050 XL 32* 512* 32 32
Connectio
ns***
* no dedicated QA system delivered
** Delivery by hosting providers deviate per the table included at the conclusion of this document.
*** Server sizing is subject to change based on the number of Connections.
Additional The following use rights are not available with Connections licenses:
Terms &
Conditions

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 95 of 107
 • Use of Business View Manager, Report Conversion Tool, Universe Design Tool, Web Service Query
Tool, Information Design Tool, Translation Management Tool, Data Federation Administration Tool,
Central
• Management Console, and/or Central Configuration Manager
• Use of the Crystal Reports desktop client, and/or Crystal Reports for Enterprise
desktop client
• Use of the Web Intelligence Rich Client

SAP BusinessObjects Business Intelligence, additional non-productive, private cloud edition

Usage Metric Tenant
Explanation Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
of Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1

Disaster
Recovery No
Eligibility*
GxP Eligibility* No
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.
System size System Size DB Server Non-PRD RAM App Server Non-PRD RAM
based on usage (GB)* (GB)*
tier

S 32 64
M 32 128
L 32 256
XL 32 512
An additional tier can only be attained with a service package which includes infrastructure.
* Delivery by hosting providers deviate per the table included at the conclusion of this
document.

Additional Terms SAP BusinessObjects Business Intelligence, additional non-productive, private cloud
and Conditions edition provides access to an additional non-productive tier of SAP BusinessObjects Business
Intelligence, private cloud edition. This system tier may only be used for non-productive
purposes.

SAP App Server Windows Cloud, private edition

Usage Metric Gigabyte
Gigabyte is the amount of capacity in the Cloud Service. For this Cloud Service, memory capacity
Explanation
is counted. Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is
of Usage Metric
retained throughout the Subscription Term.

Block size 64

Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 96 of 107
 99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP S/4HANA
Cloud, disaster recovery, private edition or SAP S/4HANA Cloud, GxP, private edition as indicated in an Order Form.
Additional SAP App Server Windows Cloud, private edition is only available where customer purchases
Terms &
Conditions
subscription to SAP BusinessObjects Business Intelligence, private cloud edition,
standard user or SAP BusinessObjects Business Intelligence, private cloud edition,
connection.

SAP BW NetWeaver Cloud, base package, private edition

Usage Tenant
Metric
Explanation Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein, the
of Usage Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Metric
Block Size 1

Disaster
Recovery Yes
Eligibility*
GxP
No
Eligibility*
99.9 SLA
Eligibility Yes

*Disaster Recovery or GxP services are only available where Customer purchases a subscription
to SAP ERP, disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in
an Order Form.

System size System Tier PRD System Tier Non-

based on Block Size System Size RAM (GB)** PRD
usage tier RAM (GB)**

1 XS 256* 256
* no dedicated QA system delivered
** Delivery by hosting providers deviate per the table included at the conclusion of this document.

SAP BW NetWeaver Cloud, additional non-productive, base package, private edition

Usage Gigabyte
Metric
Explanation Gigabyte is the amount of capacity in the Cloud Service. For this Cloud Service, memory capacity is
of Usage counted. Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is
Metric retained throughout the Subscription Term.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 97 of 107
 Block Size 256

Disaster
Recovery No
Eligibility*

GxP
No
Eligibility*

99.9 SLA
N/A
Eligibility

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

System Size System Tier

based on Block Size System PRD
Usage Tier Size RAM (GB)**

256 GB of Memory XS 256*

*Delivery by hosting providers deviate per the table included at the conclusion of this
document.
** An additional tier can only be attained with a service package which includes
infrastructure.

SAP BI Java Server Cloud, private edition

Usage Tenant
Metric
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein, the
Usage Metric Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.

Disaster
Recovery Yes
Eligibility*

GxP Eligibility* Yes

*Disaster Recovery or GxP services are only available where Customer purchases a subscription
to SAP ERP private cloud edition, disaster recovery, private edition or SAP ERP private cloud
edition, GxP, private edition as indicated in an Order Form.

Usage Block System System Tier PRD RAM (GB) System Tier Non-
Tier Size Size PRD RAM (GB)
System Size
8 cores 1 S 32 GB* 32 GB
Based on
16 cores 1 M 64 GB* 32 GB
Usage Tier
24 cores 1 L 96 GB* 32 GB
* No dedicated system QA delivered

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 98 of 107
SAP BI Java Server Cloud, additional non-productive, private edition
Usage Metric Gigabyte

Explanation of Gigabyte is the amount of capacity in the Cloud Service. For this Cloud Service, memory capacity is
Usage Metric counted. Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is retained
throughout the Subscription Term.

Disaster
Recovery N/A
Eligibility*

GxP Eligibility* N/A

99.9 SLA
N/A
Eligibility

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.

Usage Tier Block Syste System Tier Non-

Size m Size PRD RAM (GB)
System Size
8 cores 32 GB of S 32 GB
Based on Memory
Usage Tier 16 cores 64 GB of M 64 GB
Memory
24 cores 96 GB of L 96 GB
Memory

SAP Profitability and Performance Management Cloud, private edition

Usage Metric Gigabyte.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 99 of 107
 Explanation of Gigabyte is the amount of capacity in the Cloud Service. For this Cloud Service, memory capacity is
Usage Metric counted. Unless otherwise indicated herein, the Usage Metric entitlement in the Order Form is
retained throughout the Subscription Term.

Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form.

SAP NetWeaver ABAP Server on ASE Cloud, private edition

Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service below. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1
Disaster Recovery
N/A except for SAP NetWeaver ABAP Server on ASE Cloud, private edition (XS).
Eligibility*
GxP Eligibility* No
99.9 SLA
Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP ,
disaster recovery, private cloud edition or SAP ERP, GxP, private edition as indicated in an Order Form

System Size
based on usage
Tier System Tier PRD and System Tier
Usage tier System size
QA DEV
RAM (GB)** RAM (GB)
SAP NetWeaver ABAP XS 128 128
Server on ASE Cloud,
private edition (XS)
SAP NetWeaver ABAP S 256 128
Server on ASE Cloud,
private edition (S)
SAP NetWeaver ABAP M 256 128
Server on ASE Cloud,
private edition (M)
SAP NetWeaver ABAP L 512 128
Server on ASE Cloud,
private edition (L)
SAP NetWeaver ABAP XL 1024 128
Server on ASE Cloud,
private edition (XL)*

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 100 of 107
 *Only available on Azure
**Delivery by hosting providers deviate per the table included at the conclusion of this
document.

SAP NetWeaver ABAP Server Cloud on HANA, private edition

Usage Metric Tenant
Explanation of Usage Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated herein,
Metric the Usage Metric entitlement in the Order Form is retained throughout the Subscription Term.
Block size 1
Disaster Recovery
Eligibility* Yes
GxP Eligibility* No
99.9 SLA Eligibility
Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP, disaster
recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

System Size based

on usage Tier
System Tier PRD and System Tier
Usage tier System size
QA DEV
RAM (GB)** RAM (GB)
SAP NetWeaver ABAP
Server on HANA Cloud, S 512 256
private edition (S)
SAP NetWeaver ABAP
Server on HANA Cloud, M 1024 256
private edition (M)
SAP NetWeaver ABAP
Server on HANA Cloud, L 2048 512
private edition (L)
SAP NetWeaver ABAP
Server on HANA Cloud, XL 3072 512
private edition (XL)
SAP NetWeaver ABAP
Server on HANA Cloud, XXL 6144 512
private edition (XXL)
SAP NetWeaver ABAP
Server on HANA Cloud, 4XL 12288 1024
private edition (4XL)
**Delivery by hosting providers deviate per the table included at the conclusion of this
document.

SAP Business Planning and Consolidation standard edition for SAP NetWeaver Cloud, private edition
Usage Metric User
Explanation User is any individual authorized to access the Cloud Service. Unless otherwise indicated
of Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA Eligibility Yes

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 101 of 107
 *Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms This package includes HANA Runtime.
and Conditions
Use is limited to (i) direct input and/or editing of quantitative and qualitative data into the
application; (ii) execution of existing reports or creation of reports on existing data structures;
(iii) execution of changes to workflow tasks; and (iv) viewing data, except that users
accessing the package through an interface are limited to viewing data only. The
consolidation functionality is limited to running controls on data submitted by Users.
Planning functionality is limited to performing planning tasks only on existing models.

SAP Business Planning and Consolidation standard edition for SAP NetWeaver Cloud (planning only), private edition
Usage Metric User
Explanation User is any individual authorized to access the Cloud Service. Unless otherwise indicated
of Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms This package includes HANA Runtime.
and Conditions
Use is limited to (i) direct input and/or editing of quantitative and qualitative data into the
application; (ii) execution of existing reports or creation of reports on existing data structures;
(iii) execution of changes to workflow tasks; and (iv) viewing data, except that users accessing
the package through an interface are limited to viewing data only. The consolidation
functionality is limited to running controls on data submitted by Users. Planning
functionality is limited to performing planning tasks only on existing models.

SAP Business Planning and Consolidation professional edition for SAP NetWeaver Cloud, private edition
Usage Metric User
Explanation of Usage User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA Eligibility Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms & This package includes HANA Runtime.
Conditions This package may be used solely for the creation and calculation of budget, plan, or
forecast data, including the calculation and reporting of the consolidated financial results of
a group of companies or for separate financial statement reporting where the
application is being used to calculate and report investments at equity, applying
generally accepted accounting concepts related to accounting for business
combinations and / or equity accounting for investments is not permitted.

SAP Business Planning and Consolidation professional edition for SAP NetWeaver Cloud (planning only), private edition
Usage Metric User
Explanation of User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1
Disaster Recovery
Yes
Eligibility*

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 102 of 107
 GxP Eligibility* Yes
99.9 SLA Eligibility Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms & This package includes HAN Runtime.
Conditions This package may be used solely for the creation and calculation of budget, plan, or forecast
data, including the calculation and reporting of the consolidated financial results of a group
of companies or for separate financial statement reporting where the application is
being used to calculate and report investments at equity, applying generally accepted
accounting concepts related to accounting for business combinations and / or equity
accounting for investments is not permitted.

SAP Business Planning and Consolidation standard edition for SAP BW/4HANA Cloud, private edition
Usage Metric User
Explanation User is any individual authorized to access the Cloud Service. Unless otherwise indicated
of Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.
Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA Eligibility Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms This package includes HANA Runtime.
and Conditions
Use is limited to (i) direct input and/or editing of quantitative and qualitative data into the
application; (ii) execution of existing reports or creation of reports on existing data structures;
(iii) execution of changes to workflow tasks; and (iv) viewing data, except that users
accessing the package through an interface are limited to viewing data only. The
consolidation functionality is limited to running controls on data submitted by Users.
Planning functionality is limited to performing planning tasks only on existing models.

SAP Business Planning and Consolidation standard edition for SAP BW/4HANA Cloud (planning only), private edition
Usage Metric User
Explanation User is any individual authorized to access the Cloud Service. Unless otherwise indicated
of Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
Yes
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms This package includes HANA Runtime.
and Conditions
Use is limited to (i) direct input and/or editing of quantitative and qualitative data into the
application; (ii) execution of existing reports or creation of reports on existing data structures;
(iii) execution of changes to workflow tasks; and (iv) viewing data, except that users accessing
the package through an interface are limited to viewing data only. The consolidation
functionality is limited to running controls on data submitted by Users. Planning
functionality is limited to performing planning tasks only on existing models.

SAP Business Planning and Consolidation professional edition for SAP BW/4HANA Cloud, private edition
Usage Metric User
Explanation of Usage User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the
Subscription Term.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 103 of 107
 Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA Eligibility Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms & This package includes HANA Runtime.
Conditions This package may be used solely for the creation and calculation of budget, plan, or
forecast data, including the calculation and reporting of the consolidated financial results of
a group of companies or for separate financial statement reporting where the
application is being used to calculate and report investments at equity, applying
generally accepted accounting concepts related to accounting for business
combinations and / or equity accounting for investments is not permitted.

SAP Business Planning and Consolidation professional edition for SAP BW/4HANA Cloud (planning only), private edition
Usage Metric User
Explanation of User is any individual authorized to access the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA Eligibility Yes
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
Additional Terms & This package includes HAN Runtime.
Conditions This package may be used solely for the creation and calculation of budget, plan, or forecast
data, including the calculation and reporting of the consolidated financial results of a group
of companies or for separate financial statement reporting where the application is
being used to calculate and report investments at equity, applying generally accepted
accounting concepts related to accounting for business combinations and / or equity
accounting for investments is not permitted.

SAP Profitability and Performance Management Cloud, private edition

Usage Metric Gigabyte
Explanation of Gigabyte is the amount of capacity in the Cloud Service. For this Cloud Service, memory
Usage Metric capacity is counted. Unless otherwise indicated herein, the Usage Metric entitlement in the
Order Form is retained throughout the Subscription Term.

Block size 1
Disaster Recovery
Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA Eligibility N/A
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form

MIDDLEWARE

SAP Landscape Transformation Replication Server, private cloud edition

Usage Metric Tenant
Explanation of Tenant is a customer-specific instance of the Cloud Service. Unless otherwise indicated
Usage Metric herein, the Usage Metric entitlement in the Order Form is retained throughout the Subscription
Term.
Block size 1

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 104 of 107
 Disaster
Recovery Yes
Eligibility*
GxP Eligibility* No
99.9 SLA
Eligibility N/A

*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System Tier PRD System Tier DEV
based on usage Usage tier System size and QA RAM (GB)
tier RAM (GB)
8 cores S 32* 64**
16 cores M 64 64**

32 cores L 128 64
*no dedicated QA system delivered
** Combined server for both database and application
Additional Terms This package includes HANA Runtime.
and Conditions

SAP S/4HANA Cloud for central procurement, extra stack, private edition
Usage Spend" is the total expenditures processed via the Cloud Service (in a given contract
Metric year)
Explanation Total Spend = Central Purchase Order Value + Central Contract Call-off Value + Central
of Usage Purchase Requisition (with follow-on purchase order yet to be created) Value.
Metric
Block size In 500m Euro (converted to local currency using SAP standard exchange rates)
Disaster
Recovery Yes
Eligibility*
GxP
Yes
Eligibility*
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP
S/4HANA Cloud, disaster recovery, private edition or SAP S/4HANA Cloud, GxP, private edition as indicated
in an Order Form.
System size System Tier System Tier DEV
based on Usage tier System PRD and QA RAM (GB)**
usage tier size RAM (GB)**
Up to 25 blocks XXS 256* 256
Up to 70 blocks XS 256 256
Up to 240 blocks S 512 256
Up to 550 blocks M 1024 256
More than 550 Blocks L 2048 512

*No QA System provided.

** Delivery by hosting providers deviate per the table included at the conclusion of this
document.

Additional Business Partners of Customer accessing SAP Central Procurement solutions solely to
Term and manage centralized procurement functions viz. Central Requestioning, Central
Conditions Purchasing, Central Contract Processing, Central Purchase Analytics and Central
Sourcing do not require an FUE license.

This package includes HANA Runtime and Central Procurement

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 105 of 107
SAP Process Orchestration, private cloud edition
Usage Entitlements Package
Metric
Explanation An Entitlements Package means a defined set of entitlements for the Cloud Service
of Usage Metric
Block size 1
Disaster
Recovery Yes
Eligibility*
GxP Eligibility* Yes
99.9 SLA
N/A
Eligibility
*Disaster Recovery or GxP services are only available where Customer purchases a subscription to SAP ERP,
disaster recovery, private edition or SAP ERP, GxP, private edition as indicated in an Order Form
System size System Tier PRD System Tier DEV
based on usage Usage tier System size and QA RAM RAM (GB)
tier (GB)
4 cores S 16 16
8 cores M 32 16
16 cores L 64 16

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 106 of 107
Delivery by Hosting Providers
The following system sizes are delivered by the listed hosting provider, including SAP:
System Tier System Tier System Tier System Tier GCP
SAP RAM (GB) Azure RAM (GiB) AWS RAM (GiB) RAM (GiB)

128 192 256 256

256 256 256 256

512 512 512 512

960 1,024 1,024 961

1,984 2,048 2,048 1,922

2,944 3,892 4,096 3,844

6,144 5,700 6,144 5,888

12,288 11,400 12,288 11,776

For SAP BW/4HANA Cloud, private edition and SAP BW NetWeaver Cloud, private edition, the following system sizes
are delivered by the listed hosting provider:
System Tier System Tier System Tier GCP
Azure RAM (GiB) AWS RAM (GiB) RAM (GiB)

256 244 208

512 488 416

1,024 1,024 1,434

*
2,048 2,048 2,048*
4,096 4,096 n/a

5,700 6,144 5,888

System size is eligible for increase to 3,844 GiB for workload-based sizing only, as further described in the Certified and
Supported SAP HANA Hardware Directory.

SAP ERP, private cloud edition Service Description Guide enGLOBAL.v.6-2024 Page 107 of 107