Scheduling Da

Schedule Efficiency
Process Wk 1 Wk 2 Wk 3 Wk 4
MTD
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16
Jalandhar Delhi 78.42% 80.02% 78.88% 83.18% 78.62%
Jalandhar Himachal 78.15% 81.73% 75.33% 75.22% 77.23%
Jalandhar Rajasthan 79.62% 83.43% 85.32% 80.18% 81.96%
Postpaid Email MO 66.15% 67.53% 65.41% 62.60% 66.81%
Kochi 79.83% 80.38% 77.99% 76.57% 79.22%
DTH 81.73% 80.76% 83.58% 82.21% 82.37%
Telemedia 79.69% 90.02% 86.97% 89.39% 85.65%
Vodafone Siliguri 80.57% 82.73% 79.80% 79.98% 81.37%
Vodafone Kochi 81.37% 80.47% 81.42% 76.94% 80.35%
Airtel Outbound RP 0.00% 0.00% 0.00% 0.00% 0.00%
Airtel Outbound Aneja 0.00% 0.00% 0.00% 0.00% 0.00%
Email FL 60.32% 61.30% 65.18% 69.94% 65.36%
Airtel DTH Kochi 73.13% 74.54% 75.48% 73.28% 73.62%
Vodafone MP 78.82% 78.36% 77.51% 75.11% 78.22%
Airtel Postpaid Gold 77.48% 82.94% 75.94% 78.07% 78.60%
Vodafone ROTN 79.73% 81.56% 81.53% 81.09% 81.20%
Vodafone Chennai 82.46% 84.11% 83.91% 83.47% 83.24%
BT (Tier1) 94.73% 94.10% 89.19% 88.66% 92.14%
BT (Tier2) 76.96% 74.95% 68.29% 73.44% 73.41%
Foxtel 65.24% 66.02% 64.22% 63.72% 64.80%
Sky 86.12% 86.19% 86.12% 86.16% 86.12%
Vodafone ANE 79.60% 77.77% 77.42% 77.26% 77.86%
IPRU-Overall 68.51% 63.49% 60.39% 70.69% 67.50%
Vodafone AP Prepaid 84.87% 86.93% 84.21% 87.02% 85.28%
Vodafone AP Postpaid 79.00% 80.44% 69.01% 78.36% 75.90%
Vodafone Orissa Prepaid 83.90% 82.55% 79.10% 81.17% 81.16%
heduling Dashboard
Schedule Loss Staffing %
Wk 1 Wk 2 Wk 3 Wk 4 Wk 1 Wk 2 Wk 3
MTD
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16
12.89% 10.59% 11.03% 13.11% 14.06% 106.22% 105.81% 105.71%
5.19% 83.43% 16.80% 21.84% 12.02% 100.50% 99.88% 110.47%
-1.14% 1.58% 2.52% -3.34% -0.01% 92.75% 96.43% 97.16%
21.74% 21.86% 13.67% 15.98% 16.47% 120.58% 121.10% 113.18%
-18.40% -11.88% -14.15% -19.41% -16.17% 84.58% 85.47% 85.09%
14.25% 16.13% 10.61% 8.19% 12.86% 113.18% 115.32% 109.49%
17.66% -0.28% 4.87% 0.52% 7.74% 117.18% 99.03% 104.34%
9.71% 7.76% 5.95% 9.90% 8.24% 106.38% 105.47% 103.84%
-4.20% -10.00% -9.66% -0.64% -6.00% 111.35% 106.32% 101.37%
0.00% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 0.00%
-11.52% -13.72% -15.12% -9.80% -12.45% 87.92% 86.08% 84.67%
0.93% 0.50% 2.24% -9.04% -2.28% 90.64% 90.75% 91.72%
-4.20% -8.97% 3.82% 6.95% -1.88% 98.81% 107.76% 104.63%
-8.39% -7.72% -6.08% -5.25% -8.63% 87.73% 84.29% 85.25%
13.84% 9.17% 6.85% 10.60% 10.68% 97.92% 93.15% 89.74%
2.26% 2.85% 1.13% -2.05% 0.12% 107.00% 105.74% 103.91%
0.00% 0.00% 0.00% 0.00% 0.00% 120.92% 119.61% 124.18%
0.00% 0.00% 0.00% 0.00% 0.00% 104.26% 102.13% 100.00%
0.00% 0.00% 0.00% 0.00% 0.00% 97.50% 98.93% 102.33%
3.55% 3.44% 3.45% 3.41% 3.46% 154.80% 92.89% 92.89%
4.18% 6.86% 8.32% 10.01% 7.84% 106.13% 102.49% 107.79%
-30.82% -36.17% -35.84% -27.49% -30.97% 76.76% 64.27% 69.24%
-14.55% -12.22% -13.00% -7.39% -12.53% 87.00% 88.91% 88.30%
-15.59% -8.88% 26.72% 11.53% -4.96% 69.93% 80.66% 82.48%
4.68% 0.34% 12.48% 8.64% 7.20% 94.11% 89.30% 100.65%
Staffing %
Wk 4
MTD
28-Mar-16
103.74% 107.51%
115.85% 105.08%
92.47% 94.45%
115.36% 114.24%
77.95% 74.37%
104.41% 112.68%
100.25% 107.01%
105.82% 101.57%
109.14% 98.00%

90.15% 85.79%
81.87% 94.38%
109.76% 99.65%
79.85% 84.82%
91.11% 94.71%
98.61% 102.74%
122.88% 121.90%
97.87% 101.06%
91.23% 97.27%
92.89% 103.21%
112.13% 122.51%
76.08% 82.24%
96.99% 90.42%
66.79% 74.88%
97.15% 94.66%
 1-Mar-16 7-Mar-16
31-Mar-16
31 0.008489976549 0.008489976549
26.57 0.90% 0.90%
6 6
414720 233280
1440 1080

Jalandhar Delhi
Wk 1 Wk 2
Metric
7-Mar-16 14-Mar-16
Forecast 194900 195800
BAU HC 255 257
Nesting / OJT HC 48 36
Nesting / OJT HC (Productive) 30 27
Overall Headcount (Including Nesting Productivity HC) 285 284
Overall HC 315 293
Nesting / OJT HC % 15.24% 12.29%
Shrinkage 17.00% 17.00%
Schedule Efficiency 78.42% 80.02%
Schedule Loss 12.89% 10.59%
Split Shift HC Required
Split Shift HC numbers Required
Split Shift HC Required%

Roster Assumption Jalandhar Delhi

Required HC 268 268
Staffing % 106.22% 105.81%
AHT 156 156
Shrinkage 17.00% 17.00%
Login Hrs Leakage% 0.00% 0.00%
Upper Limit Scheduling efficiency Target 84.90% 84.90%
Lower Limit Scheduling efficiency Target 74.90% 74.90%
Schedule Loss 6.00% 6.00%
Login Hrs / Week 48 48
Occupancy 84% 84%

Cap Planner Assumptions Jalandhar Delhi

Required HC 257 258
Staffing % 110.81% 109.91%
AHT 150 150
Shrinkage 17.00% 17.00%
Login Hrs Leakage% 0.00% 0.00%
Schedule Loss 6.00% 6.00%
Login Hrs / Week 48 48
Occupancy 84% 84%
100.00% 100.00%
112.22% 111.81%
Schedule Loss 12.22% 11.81%
VARIANCE -0.68% 1.21%

Schedule Efficiency 3.52% 5.12%

Associate. 17 16

-6.22% -5.81%
91.12% 90.71%
Scheduling Eff Diff 12.70% 10.68%

Scheduling Loss 12.22% 11.81%

Jalandhar Delhi
120.00%
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
7-Mar-16 14-Mar-16 21-Mar-16

Schedule Efficiency Upper Limit Scheduling efficiency Target Lower Limit Scheduling efficie

0.142857142857
0.020408163265
5-Jan-15 Mon
 12-Jan-15
19-Jan-15
26-Jan-15
2-Feb-15
9-Feb-15
16-Feb-15
23-Feb-15
2-Mar-15
9-Mar-15
16-Mar-15
23-Mar-15
30-Mar-15
6-Apr-15
13-Apr-15
20-Apr-15
27-Apr-15
4-May-15
11-May-15
18-May-15
25-May-15
1-Jun-15
8-Jun-15
15-Jun-15
22-Jun-15
29-Jun-15
6-Jul-15
13-Jul-15
20-Jul-15
27-Jul-15
3-Aug-15
10-Aug-15
17-Aug-15
24-Aug-15
31-Aug-15
7-Sep-15
14-Sep-15
21-Sep-15
28-Sep-15
5-Oct-15
12-Oct-15
19-Oct-15
26-Oct-15
2-Nov-15
9-Nov-15
16-Nov-15
23-Nov-15
30-Nov-15
7-Dec-15
14-Dec-15
21-Dec-15
28-Dec-15
4-Jan-16
11-Jan-16
18-Jan-16
25-Jan-16
1-Feb-16
8-Feb-16
15-Feb-16
22-Feb-16
29-Feb-16
7-Mar-16
14-Mar-16
21-Mar-16
28-Mar-16
4-Apr-16
11-Apr-16
18-Apr-16
25-Apr-16
2-May-16
9-May-16
16-May-16
23-May-16
30-May-16
6-Jun-16
13-Jun-16
20-Jun-16
27-Jun-16
4-Jul-16
11-Jul-16
18-Jul-16
25-Jul-16
1-Aug-16
8-Aug-16
15-Aug-16
22-Aug-16
29-Aug-16
5-Sep-16
12-Sep-16
19-Sep-16
26-Sep-16
 3-Oct-16
10-Oct-16
17-Oct-16
24-Oct-16
31-Oct-16
7-Nov-16
14-Nov-16
21-Nov-16
28-Nov-16
5-Dec-16
12-Dec-16
19-Dec-16
26-Dec-16
0.008489976549 0.008489976549 0.008489976549 0.0082899765 0.008289976549 0.008289976549
0.90% 0.88% 0.91% 0.83% 0.83% 0.92%
6 6 6 6
302580 0 6480 21780
1230 1440 31.90 0 180 330

Jalandhar Delhi Jalandhar Himachal

Wk 3 Wk 4 MTD Wk 1 Wk 2 Wk 3
21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16
197600 196200 868000 35800 36100 35500
262 254 259 49 46 48
41 48 44 0 6 11
26 30 32 0 4 7
288 284 291 49 50 55
303 302 303 49 52 59
13.53% 15.89% 14.67% 0.00% 11.54% 18.64%
17.00% 17.00% 17.00% 15.00% 15.00% 15.00%
78.88% 83.18% 78.62% 78.15% 81.73% 75.33%
11.03% 13.11% 14.06% 5.19% 6.42% 16.80%

Jalandhar Delhi Jalandhar Himachal

272 274 270 49 50 50
105.71% 103.74% 107.51% 100.50% 99.88% 110.47%
157 159 157 145 147 149
17.00% 17.00% 17.00% 15.00% 15.00% 15.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
84.90% 84.90% 84.90% 82.90% 82.90% 82.90%
74.90% 74.90% 74.90% 72.90% 72.90% 72.90%
6.00% 6.00% 6.00% 6.00% 6.00% 6.00%
48 48 213 48 48 48
84% 84% 84% 77% 77% 77%

Jalandhar Delhi Jalandhar Himachal

261 259 259 47 48 47
110.30% 109.69% 112.33% 103.94% 104.65% 117.38%
150 150 150 140 140 140
17.00% 17.00% 17.00% 15.00% 15.00% 15.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
6.00% 6.00% 6.00% 6.00% 6.00% 6.00%
 48 48 213 48 48 48
84% 84% 84% 77% 77% 77%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
111.71% 109.74% 113.51% 106.50% 105.88% 116.47%
11.71% 9.74% 13.51% 6.50% 5.88% 16.47%
0.68% -3.37% -0.55% 1.31% -0.54% -0.32%

3.98% 8.28% 3.72% 5.25% 8.83% 2.43%

16 10 20 0 0 5

-5.71% -3.74% -7.51% 0.50% 0.12% 10.47%

90.61% 88.64% 92.41% 82.40% 82.78% 72.43%
11.73% 5.46% 13.78% 4.25% 1.05% -2.90%

11.71% 9.74% 13.51% 6.50% 6.12% 16.47%

Jalandhar Delhi Jalandhar P

120.00%
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
7-Mar-16 14-Mar
14-Mar-16 21-Mar-16 28-Mar-16
Upper Limit Scheduling efficiency Target Lower L
Limit Scheduling efficiency Target Lower Limit Scheduling efficiency Target Staffing %

0.166666666667

33.34
 0.008289976549 0.007747202867 0.008648 0.008648 0.008648 0.008648
0.96% 0.81% 0.80% 0.83% 0.84% 0.80%
6 6 6
475 2304 14580
0 2.399193548387 120 96 270 0

har Himachal Jalandhar Rajasthan

Wk 4 MTD Wk 1 Wk 2 Wk 3 Wk 4
28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16
35700 158100 126700 127600 128300 133500
58 49 156 161 160 165
0 4 5 4 9 0
0 2 2.5 2 6 0
58 52 159 163 166 165
58 53 161 165 169 165
0.00% 7.51% 3.11% 2.42% 5.33% 0.00%
15.00% 15.00% 15.00% 15.00% 15.00% 15.00%
75.22% 77.23% 79.62% 83.43% 85.32% 80.18%
21.84% 12.02% -1.14% 1.58% 2.52% -3.34%

har Himachal Jalandhar Rajasthan

50 49 171 169 170 178
115.85% 105.08% 92.75% 96.43% 97.16% 92.47%
149.090185637 146 154.08 151.33 151.77 152.69
15.00% 15.00% 15.00% 15.00% 15% 15.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
82.90% 77.47% 86.48% 86.48% 86.48% 86.48%
72.90% 68.47% 76.48% 76.48% 76.48% 76.48%
6.00% 6.00% 6.00% 6.00% 6.00% 6.00%
48 213 48 48 48 48
77% 77% 83% 83% 83% 83%

har Himachal Jalandhar Rajasthan

47 47 155 156 157 164
123.37% 109.88% 102.08% 104.23% 105.33% 100.85%
140 140 140 140 140 140
15.00% 15.00% 15.00% 15.00% 15.00% 15.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
6.00% 6.00% 6.00% 6.00% 6.00% 6.00%
 48 213 48 48 48 48
77% 77% 83% 83% 83% 83%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
121.85% 111.08% 98.75% 102.43% 103.16% 98.47%
21.85% 11.08% -1.25% 2.43% 3.16% -1.53%
0.00% -0.94% -0.12% 0.85% 0.65% 1.81%

2.32% 8.76% 3.14% 6.95% 8.84% 3.70%

8 2 -12 -6 -5 -13

15.85% 5.08% 7.25% 3.57% 2.84% 7.53%

67.05% 72.39% 79.23% 82.91% 83.64% 78.95%
-8.17% -4.84% -0.39% -0.52% -1.68% -1.23%

21.85% 11.08% -1.25% 2.43% 3.16% -1.53%

Jalandhar Punjab
Hrs HC
Week 1 6 37 1332 27.75
Week 2 6 51 1836
Week 3 5 46 1380
4548
36.84722222222

14-Mar-16 21-Mar-16 28-Mar-16

No of days
get Lower Limit Scheduling efficiency Target Staffing % Schedule Efficiency
18

No of weeks 2.571428571429
15.42857142857
 0.008648 0.0086 0.0086 0.0086 0.0086 0.0086
0.82% 1.04% 1.04% 0.97% 0.99% 0.98%
6 6 6
81.66 475.00 0.00 0.00 2.23
2.29 0.00 0.00 0.00 0.00 0.00

Postpaid Email MO
MTD Wk 1 Wk 2 Wk 3 Wk 4 MTD
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16
564200 15487 15081 15048 15476 69489
158 91 89 83 87 87
4 0 0 0 0 0
2 0 0 0 0 0
160 91 89 83 87 87
162 91 89 83 87 87
2.47% 0.00% 0.00% 0.00% 0.00% 0.00%
15.00% 20.00% 20.00% 20.00% 20.00% 20.00%
81.96% 66.15% 67.53% 65.41% 62.60% 66.81%
-0.01% 21.74% 21.86% 13.67% 15.98% 16.47%

Postpaid Email MO
170 75 73 73 75 76
94.45% 120.58% 121.10% 113.18% 115.36% 114.24%
152 544 544 544.00 544.00 544
15.00% 20.00% 20.00% 20.00% 20.00% 20.00%
0.00% 5.00% 5.00% 5.00% 5.00% 5.00%
86.48% 86.00% 86.00% 86.00% 86.00% 86.00%
76.48% 78.00% 78.00% 78.00% 78.00% 78.00%
6.00% 0.00% 0.00% 0.00% 0.00% 0.00%
213 48 48 48 48 213
83% 85.00% 85.00% 85.00% 85.00% 85.00%

Postpaid Email MO
156 118 115 114 118 119
102.68% 77.35% 77.69% 72.61% 74.00% 73.29%
140 848 848 848 848 848
15.00% 20.00% 20.00% 20.00% 20.00% 20.00%
0.00% 5.00% 5.00% 5.00% 5.00% 5.00%
6.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 213 48 48 48 48 213
83% 85.00% 85.00% 85.00% 85.00% 85.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
100.45% 120.58% 121.10% 113.18% 115.36% 114.24%
0.45% 20.58% 21.10% 13.18% 15.36% 14.24%
0.46% -1.16% -0.76% -0.49% -0.62% -2.24%

5.48% -11.85% -10.47% -12.59% -15.40% -11.19%

-9 16 16 10 12 11

5.55% -20.58% -21.10% -13.18% -15.36% -14.24%

80.93% 106.58% 107.10% 99.18% 101.36% 100.24%
-1.03% 40.42% 39.57% 33.78% 38.75% 33.43%

0.45% 20.58% 21.10% 13.18% 15.36% 14.24%

Kochi
140.00%
120.00%
1332
100.00%
1836
80.00%
1380
60.00%
4548
40.00%
20.00%
0.00%
28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16

6 Upper Limit Scheduling efficiency Target Lower Limit Scheduling efficiency Target Staffing % Schedule Efficiency

15.42857142857
 0.0077 0.0077 0.0077 0.0077 0.0077 0.008956
0.65% 0.66% 0.66% 0.60% 0.57% 1.01%
5 5 5 5 6
640 0 0 0
0 0 0 0 0.00 0

Kochi
Wk 1 Wk 2 Wk 3 Wk 4 MTD Wk 1
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16
118600 115700 114800 122400 571700 161557
151 147 143 137 145 302
0 0 0 0 0 0
0 0 0 0 0 0
151 147 143 137 145 302
151 147 143 137 145 302
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
15% 15% 15% 15% 15% 12.00%
79.83% 80.38% 77.99% 76.57% 79.22% 81.73%
-18.40% -11.88% -14.15% -19.41% -16.17% 14.25%

Kochi
179 172 168 176 194 267
84.58% 85.47% 85.09% 77.95% 74.37% 113.18%
166 164 162 158 166 191
15.06% 15.06% 15.06% 15.06% 15.06% 12.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
77.00% 77.00% 77.00% 77.00% 77.00% 89.56%
67.00% 67.00% 67.00% 67.00% 67.00% 79.56%
6.00% 6.00% 6.00% 6.00% 6.00% 6%
48 48 48 48 213 48
80.00% 80.00% 80.00% 80.00% 80.00% 81.00%

Kochi
167 162 161 172 181 251
90.67% 90.48% 88.70% 79.71% 79.71% 120.24%
155 155 155 155 155 180
15.06% 15.06% 15.06% 15.06% 15.06% 12.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
6.00% 6.00% 6.00% 6.00% 6.00% 6.00%
 48 48 48 48 213 48
80.00% 80.00% 80.00% 80.00% 80.00% 81.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
90.58% 91.47% 91.09% 83.95% 80.37% 119.18%
-9.42% -8.53% -8.91% -16.05% -19.63% 19.18%
8.99% 3.35% 5.24% 3.36% -3.46% 4.93%

12.83% 13.38% 10.99% 9.57% 12.22% 2.17%

-28 -25 -25 -39 -50 35

15.42% 14.53% 14.91% 22.05% 25.63% -13.18%

61.58% 62.47% 62.09% 54.95% 51.37% 102.74%
-18.25% -17.91% -15.90% -21.61% -27.85% 21.01%

-9.42% -8.53% -8.91% -16.05% -19.63% 19.18%

21
Kochi Patna
90.00% 1200.00%
80.00%
70.00% 1000.00%
60.00% 800.00%
50.00%
40.00% 600.00%
30.00%
400.00%
20.00%
10.00% 200.00%
0.00%
28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 0.00%
11-Mar-00
18-Mar-00
25-Mar-00
12-Feb-00
19-Feb-00
15-Jan-00
26-Feb-00
22-Jan-00
13-May-00
29-Jan-00
20-May-00
27-May-00
15-Apr-00
22-Apr-00
29-Apr-00
4-Mar-00
5-Feb-00
1-Jan-00
8-Jan-00
10-Jun-00
6-May-00
17-Jun-00
12-Aug-00
24-Jun-00
19-Aug-00
1-Apr-00
26-Aug-00
8-Apr-00
16-Sep-00
23-Sep-00
30-Sep-00
11-Nov-00
15-Jul-00
18-Nov-00
22-Jul-00
25-Nov-00
3-Jun-00
29-Jul-00
14-Oct-00
5-Aug-00
21-Oct-00
28-Oct-00
16-Dec-00
23-Dec-00
30-Dec-00
2-Sep-00
10-Mar-01
9-Sep-00
17-Mar-01
24-Mar-01
4-Nov-00
31-Mar-01
1-Jul-00
10-Feb-01
8-Jul-00
17-Feb-01
13-Jan-01
24-Feb-01
20-Jan-01
12-May-01
7-Oct-00
27-Jan-01
19-May-01
26-May-01
14-Apr-01
21-Apr-01
2-Dec-00
28-Apr-01
9-Dec-00
3-Mar-01
3-Feb-01
6-Jan-01
5-May-01
16-Jun-01
11-Aug-01
23-Jun-01
18-Aug-01
30-Jun-01
25-Aug-01
7-Apr-01
15-Sep-01
22-Sep-01
29-Sep-01
10-Nov-01
14-Jul-01
17-Nov-01
21-Jul-01
24-Nov-01
2-Jun-01
28-Jul-01
13-Oct-01
9-Jun-01
4-Aug-01
20-Oct-01
27-Oct-01
15-Dec-01
22-Dec-01
29-Dec-01
1-Sep-01
8-Sep-01
16-Mar-02
23-Mar-02
3-Nov-01
30-Mar-02
7-Jul-01
16-Feb-02
12-Jan-02
23-Feb-02
19-Jan-02
11-May-02
6-Oct-01
26-Jan-02
18-May-02
25-May-02
13-Apr-02
20-Apr-02
1-Dec-01
27-Apr-02
8-Dec-01
2-Mar-02
9-Mar-02
2-Feb-02
5-Jan-02
9-Feb-02
4-May-02
15-Jun-02
10-Aug-02
22-Jun-02
17-Aug-02
29-Jun-02
24-Aug-02
6-Apr-02
31-Aug-02
14-Sep-02
21-Sep-02
28-Sep-02
13-Jul-02
16-Nov-02
23-Nov-02
20-Jul-02
1-Jun-02
30-Nov-02
27-Jul-02
12-Oct-02
8-Jun-02
3-Aug-02
19-Oct-02
26-Oct-02
14-Dec-02
21-Dec-02
28-Dec-02
7-Sep-02
15-Mar-03
22-Mar-03
2-Nov-02
29-Mar-03
9-Nov-02
6-Jul-02
15-Feb-03
11-Jan-03
22-Feb-03
18-Jan-03
10-May-03
5-Oct-02
25-Jan-03
17-May-03
24-May-03
31-May-03
12-Apr-03
19-Apr-03
26-Apr-03
7-Dec-02
1-Mar-03
8-Mar-03
1-Feb-03
4-Jan-03
8-Feb-03
3-May-03
14-Jun-03
21-Jun-03
16-Aug-03
28-Jun-03
23-Aug-03
5-Apr-03
30-Aug-03
13-Sep-03
20-Sep-03
27-Sep-03
15-Nov-03
12-Jul-03
22-Nov-03
19-Jul-03
29-Nov-03
26-Jul-03
11-Oct-03
7-Jun-03
2-Aug-03
18-Oct-03
9-Aug-03
25-Oct-03
13-Dec-03
20-Dec-03
27-Dec-03
6-Sep-03
13-Mar-04
20-Mar-04
1-Nov-03
27-Mar-04
8-Nov-03
5-Jul-03
14-Feb-04
10-Jan-04
21-Feb-04
17-Jan-04
4-Oct-03
28-Feb-04
24-Jan-04
15-May-04
31-Jan-04
22-May-04
29-May-04
10-Apr-04
17-Apr-04
24-Apr-04
6-Dec-03
6-Mar-04
7-Feb-04
3-Jan-04
1-May-04
12-Jun-04
8-May-04
19-Jun-04
14-Aug-04
26-Jun-04
21-Aug-04
3-Apr-04
28-Aug-04
11-Sep-04
18-Sep-04
25-Sep-04
13-Nov-04
10-Jul-04
20-Nov-04
17-Jul-04
27-Nov-04
24-Jul-04
5-Jun-04
31-Jul-04
16-Oct-04
7-Aug-04
23-Oct-04
30-Oct-04
11-Dec-04
18-Dec-04
25-Dec-04
4-Sep-04
12-Mar-05
19-Mar-05
26-Mar-05
6-Nov-04
3-Jul-04
12-Feb-05
19-Feb-05
15-Jan-05
2-Oct-04
26-Feb-05
22-Jan-05
14-May-05
9-Oct-04
29-Jan-05
21-May-05
28-May-05
16-Apr-05
23-Apr-05
4-Dec-04
30-Apr-05
5-Mar-05
5-Feb-05
1-Jan-05
8-Jan-05
11-Jun-05
7-May-05
18-Jun-05
13-Aug-05
25-Jun-05
20-Aug-05
2-Apr-05
27-Aug-05
9-Apr-05
10-Sep-05
17-Sep-05
24-Sep-05
12-Nov-05
16-Jul-05
19-Nov-05
23-Jul-05
26-Nov-05
4-Jun-05
30-Jul-05
15-Oct-05
6-Aug-05
22-Oct-05
29-Oct-05
10-Dec-05
17-Dec-05
24-Dec-05
31-Dec-05
3-Sep-05
11-Mar-06
18-Mar-06
25-Mar-06
5-Nov-05
2-Jul-05
11-Feb-06
9-Jul-05
18-Feb-06
14-Jan-06
1-Oct-05
25-Feb-06
21-Jan-06
13-May-06
8-Oct-05
28-Jan-06
20-May-06
27-May-06
15-Apr-06
22-Apr-06
3-Dec-05
29-Apr-06
4-Mar-06
4-Feb-06
7-Jan-06
10-Jun-06
6-May-06
17-Jun-06
12-Aug-06
24-Jun-06
19-Aug-06
1-Apr-06
26-Aug-06
8-Apr-06
16-Sep-06
23-Sep-06
30-Sep-06
11-Nov-06
15-Jul-06
18-Nov-06
22-Jul-06
25-Nov-06
3-Jun-06
29-Jul-06
14-Oct-06
5-Aug-06
21-Oct-06
28-Oct-06
16-Dec-06
23-Dec-06
30-Dec-06
2-Sep-06
10-Mar-07
9-Sep-06
17-Mar-07
24-Mar-07
4-Nov-06
31-Mar-07
1-Jul-06
10-Feb-07
8-Jul-06
17-Feb-07
13-Jan-07
24-Feb-07
20-Jan-07
12-May-07
7-Oct-06
27-Jan-07
19-May-07
26-May-07
14-Apr-07
21-Apr-07
2-Dec-06
28-Apr-07
9-Dec-06
3-Mar-07
3-Feb-07
6-Jan-07
5-May-07
16-Jun-07
11-Aug-07
23-Jun-07
18-Aug-07
30-Jun-07
25-Aug-07
7-Apr-07
15-Sep-07
22-Sep-07
29-Sep-07
10-Nov-07
14-Jul-07
17-Nov-07
24-Nov-07
21-Jul-07
2-Jun-07
28-Jul-07
13-Oct-07
9-Jun-07
4-Aug-07
20-Oct-07
27-Oct-07
15-Dec-07
22-Dec-07
29-Dec-07
1-Sep-07
8-Sep-07
15-Mar-08
22-Mar-08
3-Nov-07
29-Mar-08
7-Jul-07
16-Feb-08
12-Jan-08
23-Feb-08
19-Jan-08
10-May-08
6-Oct-07
26-Jan-08
17-May-08
24-May-08
31-May-08
12-Apr-08
19-Apr-08
1-Dec-07
26-Apr-08
8-Dec-07
1-Mar-08
8-Mar-08
2-Feb-08
5-Jan-08
9-Feb-08
3-May-08
14-Jun-08
21-Jun-08
16-Aug-08
28-Jun-08
23-Aug-08
5-Apr-08
30-Aug-08
13-Sep-08
20-Sep-08
27-Sep-08
15-Nov-08
12-Jul-08
22-Nov-08
19-Jul-08
29-Nov-08
26-Jul-08
11-Oct-08
7-Jun-08
2-Aug-08
18-Oct-08
9-Aug-08
25-Oct-08
13-Dec-08
20-Dec-08
27-Dec-08
6-Sep-08
14-Mar-09
21-Mar-09
1-Nov-08
28-Mar-09
8-Nov-08
5-Jul-08
14-Feb-09
10-Jan-09
21-Feb-09
17-Jan-09
4-Oct-08
28-Feb-09
24-Jan-09
16-May-09
31-Jan-09
23-May-09
30-May-09
11-Apr-09
18-Apr-09
25-Apr-09
6-Dec-08
7-Mar-09
7-Feb-09
3-Jan-09
2-May-09
13-Jun-09
9-May-09
20-Jun-09
15-Aug-09
27-Jun-09
22-Aug-09
4-Apr-09
29-Aug-09
12-Sep-09
19-Sep-09
26-Sep-09
14-Nov-09
11-Jul-09
21-Nov-09
18-Jul-09
28-Nov-09
25-Jul-09
10-Oct-09
6-Jun-09
1-Aug-09
17-Oct-09
8-Aug-09
24-Oct-09
31-Oct-09
12-Dec-09
19-Dec-09
26-Dec-09
5-Sep-09
7-Nov-09
4-Jul-09
3-Oct-09
5-Dec-09

Schedule Efficiency Upper Limit Scheduling efficiency Target Lower Limit Scheduling efficiency Target Staffing % Schedule Efficiency

2.571428571429
 0.008956 0.008956 0.008956 0.008956 0.008956 0.008956
1.03% 0.98% 0.94% #VALUE! 1.01% 1.05%
6 6.0 6
0 0 0
0 0 0 0 0 0

DTH
Wk 2 Wk 3 Wk 4 Wk 5 MTD Wk 1
14-Mar-16 21-Mar-16 28-Mar-16 4-Apr-16 7-Mar-16
153720 154406 153625 694657 106302
292 282 278 293 336
0 0 0 0 0
0 0 0 0 0 0
292 282 278 0 293 336
292 282 278 0 293 336
0.00% 0.00% 0.00% 0.00% 0.00%
12.00% 12.00% 12.00% 12.00% 12.00% 15.00%
80.76% 83.58% 82.21% 82.37% 79.69%
16.13% 10.61% 8.19% 12.86% 17.66%

DTH
253 258 266 0 260 287
115.32% 109.49% 104.41% 112.68% 117.18%
191 193 195 192 323
12.00% 12.00% 14.67% 17.00% 12.00% 15.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
89.56% 89.56% 89.56% 89.56% 89.56% 89.56%
79.56% 79.56% 79.56% 79.56% 79.56% 79.39%
6% 6% 6% 6% 6% 4.00%
48 48 48 48 213 48
81.00% 81.00% 81.00% 81.00% 81.00% 85.00%

DTH
239 240 239 0 252 293
122.19% 117.48% 116.46% 116.10% 114.80%
180 180 180 180 180 330
12.00% 12.00% 12.00% 15.00% 15.00% 15.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
6.00% 6.00% 6.00% 6.00% 6.00% 4.00%
 48 48 48 48 213 48
81.00% 81.00% 81.00% 81.00% 81.00% 85.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
121.32% 115.49% 110.41% #VALUE! 118.68% 121.18%
21.32% 15.49% 10.41% #VALUE! 18.68% 21.18%
5.19% 4.88% 2.22% #VALUE! 5.82% 3.52%

1.20% 4.02% 2.65% -79.56% 2.81% 0.30%

39 24 12 0 33 49

15.32% -9.49% -4.41% #VALUE! -12.68% -17.18%

74.24% 99.05% 93.97% #VALUE! 102.24% 106.74%
-6.52% 15.48% 11.76% #VALUE! 19.86% 27.05%

21.32% 15.49% 10.41% #VALUE! 18.68% 21.18%

DTH T
140.00% 140.00%
120.00% 120.00%
100.00% 100.00%
80.00% 80.00%
60.00% 60.00%
40.00% 40.00%
20.00% 20.00%
0.00% 0.00%
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16 14-Ma
U p p er Li mi t Sch ed u l i n g effici en cy Target
U p p er Li mi t Sch ed u l i n g effici en cy Target Lo wer Li mi t Sch ed u l i n g effici en cy Target Staffin g % Sch ed u l e Effici en cy
 0.008956 0.008956 0.008956 0.008956 0.008956 0.00821587951
0.89% 0.93% 0.90% #VALUE! 0.96% 0.87%
6 6 6
0 0 480
0 0 0 0 0.00 0

Telemedia Vodafo
Wk 2 Wk 3 Wk 4 Wk 5 MTD Wk 1
14-Mar-16 21-Mar-16 28-Mar-16 4-Apr-16 7-Mar-16
117243 109410 121853 504189 476205
314 309 327 328 480
0 0 0 0 152
0 0 0 0 0 122
314 309 327 0 328 602
314 309 327 0 328 632
0.00% 0.00% 0.00% 0.00% 24.05%
15.00% 15.00% 15.00% 15.00% 15.00% 13%
90.02% 86.97% 89.39% 85.65% 81%
-0.28% 4.87% 0.52% 7.74% 10%

Telemedia Vodafo
317 296 326 0 307 566
99.03% 104.34% 100.25% 107.01% 106.38%
324 324 321 323 145
15.00% 15.00% 15.00% 15.00% 15.00% 13%
0.00% 0.00% 0.00% 0.00% 0.00%
89.56% 89.56% 89.56% 89.56% 89.56% 82.16%
79.39% 79.39% 79.39% 79.39% 79.39% 74.16%
4.00% 4.00% 4.00% 4.00% 4.00% 5%
48 48 48 48 213 48
85.00% 85.00% 85.00% 85.00% 85.00% 85%

Telemedia Vodafo
323 301 336 0 313 564
97.27% 102.57% 97.47% 104.64% 106.73%
330 330 330 330 330 144
15.00% 15.00% 15.00% 15.00% 15.00% 13%
0.00% 0.00% 0.00% 0.00% 0.00%
4.00% 4.00% 4.00% 4.00% 4.00% 5%
 48 48 48 48 213 48
85.00% 85.00% 85.00% 85.00% 85.00% 85%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
103.03% 108.34% 104.25% #VALUE! 111.01% 111.38%
3.03% 8.34% 4.25% #VALUE! 11.01% 11.38%
3.32% 3.47% 3.73% #VALUE! 3.27% 1.67%

10.63% 7.58% 10.00% -79.39% 6.26% 6.41%

-3 13 1 0 21 36

0.97% -4.34% -0.25% #VALUE! -7.01% 6.38%

88.59% 93.90% 89.81% #VALUE! 96.57% 75.78%
-1.42% 6.93% 0.42% #VALUE! 10.92% -4.79%

3.03% 8.34% 4.25% #VALUE! 11.01% -1.38%

Telemedia Vodaf
140.00% 120.00%
120.00% 100.00%
100.00% 80.00%
80.00%
60.00%
60.00%
40.00%
40.00%
20.00%
20.00%
0.00%
0.00%
7-Mar-16 14-Mar-16
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16
U p p er Li mi t Sch ed u l i n g effici en cy Target Lo wer Li mi t Sch

U p p er Li mi t Sch ed u l i n g effici en cy Target Lo wer Li mi t Sch ed u l i n g effici en cy Target Staffin g % Sch ed u l e Effici en cy
0.00821587951 0.00821587951 0.00821587951 0.00821588 0.008454 0.008454 0.008454
0.87% 0.85% 0.87% 0.83% 0.94% 0.90% 0.86%
4 6 6 4 6
0 0 2.26 480 0 0
0 0 0 0.00 0 0 0
2.26
Vodafone Siliguri Vodafone Kochi
Wk 2 Wk 3 Wk 4 MTD Wk 1 Wk 2 Wk 3
14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16
475919 475818 475721 2107663 97957 98041 97839
486 479 485 482 82 81 78
141 138 143 115 69 63 59
113 110 114 92 65 59 55
598 589 599 574 147 140 133
626.5 617 627.5 597 151 144 137
22.51% 22.37% 22.79% 19.23% 45.70% 43.75% 43.07%
13% 13% 13% 13% 13.00% 13.00% 13.00%
83% 79.8% 80% 81.37% 81.37% 80.47% 81.42%
8% 6.0% 10% 8.24% -4.20% -10.00% -9.66%

Vodafone Siliguri Vodafone Kochi

567 568 566 565 132 132 132
105.47% 103.84% 105.82% 101.57% 111.35% 106.32% 101.37%
145 145 145 145 160 160 160
13% 13% 13% 13% 14.00% 14.00% 14.00%
0.00% 0.00% 0.00%
82.16% 82.16% 82.16% 82.16% 84.54% 84.54% 84.54%
74.16% 74.16% 74.16% 74.16% 70.54% 70.54% 70.54%
5% 5% 5% 5% 0.00% 0.00% 0.00%
48 48 48 213 48 48 48
85% 85% 85% 85% 80.00% 80.00% 80.00%

Vodafone Siliguri Vodafone Kochi

563 563 563 563 120 120 120
106.21% 104.65% 106.36% 101.91% 122.13% 116.61% 111.18%
144 144 144 144 155 155 155
13% 13% 13% 13% 14.00% 14.00% 14.00%
0.00% 0.00% 0.00%
5% 5% 5% 5% 0.00% 0.00% 0.00%
 48 48 48 213 48 48 48
85% 85% 85% 85% 85.00% 85.00% 85.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
110.47% 108.84% 110.82% 106.57% 111.35% 106.32% 101.37%
10.47% 8.84% 10.82% 6.57% 11.35% 6.32% 1.37%
2.71% 2.89% 0.91% -1.68% 15.56% 16.32% 11.02%

8.57% 5.64% 5.82% 7.21% 10.83% 9.93% 10.88%

31 22 33 9 15 8 2

5.47% 3.84% 5.82% 1.57% -11.35% -6.32% -1.37%

76.69% 78.32% 76.34% 80.59% 95.89% 90.86% 85.91%
-6.04% -1.49% -3.64% -0.78% 14.52% 10.39% 4.48%

-0.47% 1.16% 10.82% 6.57% 11.35% 6.32% 1.37%

Vodafone Siliguri Vodafone Kochi

% 120.00%
% 100.00%
% 80.00%
% 60.00%
% 40.00%
% 20.00%
% 0.00%
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16
U p p er Li mi t Sch ed u l i n g effici en cy Target Lo wer Li mi t Sch ed u l i n g effici en cy Target Staffin g % Sch ed u l e Effici en cy U p p er Li mi t Sch ed u l i n g effici en cy Target Lo wer Li mi t Sch ed u l i n g effici en cy Target Staffin g %
 0.008454 0.008454 0 0 0 0
0.92% 0.83% #VALUE! #VALUE! #VALUE! #VALUE!

2.26
0 0.00
2.26
dafone Kochi Airtel Outbound RP
Wk 4 MTD Wk 1 Wk 2 Wk 3 Wk 4
28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16
97676 434000
88 82 242 234 242 237
59 50 0 0 0 0
55 47 0 0 0 0
143 129 242 234 242 237
147 132 242 234 242 237
40.14% 37.81% 0.00% 0.00% 0.00% 0.00%
13.00% 13.00% 0.00% 0.00% 0.00% 0.00%
76.94% 80.35%
-0.64% -6.00%

ochi Airtel Outbound RP

131 132
109.14% 98.00%
160 160
14.00% 14.00% 12.00% 12.00% 12.00% 12.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
84.54% 84.54% 0.00% 0.00% 0.00% 0.00%
70.54% 70.54% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
48 213 0 0 0 0
80.00% 80.00% 0.00% 0.00% 0.00% 0.00%

ochi Airtel Outbound RP

120 120
119.71% 107.49%
155 155 0 0 0 0
14.00% 14.00% 12.00% 12.00% 12.00% 12.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 48 213 0 0 0 0
85.00% 85.00% 0.00% 0.00% 0.00% 0.00%
100.00% 100.00%
109.14% 98.00%
9.14% -2.00%
9.79% 4.00%

6.40% 9.81%
12 -3

-9.14% 2.00%
93.68% 82.54%
16.75% 2.20%

9.14% -2.00%

Vodafone Kochi Airtel Outbound RP

100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
16 21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16
Lo wer Li mi t Sch ed u l i n g effici en cy Target Staffin g % Sch ed u l e Effici en cy

Upper Limit Scheduling efficiency Target Lower Limit Scheduling efficiency Target Staffing % Schedule Efficiency
 0 0
#VALUE! 0.00%

Airtel Outbound Aneja

MTD Wk 1 Wk 2 Wk 3 Wk 4 MTD Wk 1
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16
6527
240 264 256 264 272 263 35
0 0 0 0 0 0
0 0 0 0 0 0 0
240 264 256 264 272 263 35
240 264 256 264 272 263 35
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 12.00%
60.32%
-11.52%

Airtel Outbound Aneja

40
87.92%
742
12.00% 12.00% 12.00% 12.00% 12.00% 12.00% 12%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
213 0 0 0 0 213 48
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 80.00%

Airtel Outbound Aneja

53
66.44%
0 0 0 0 0 0 848
12.00% 12.00% 12.00% 12.00% 12.00% 12.00% 20.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 5.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 213 0 0 0 0 213 48
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 80.00%
100.00%
87.92%
-12.08%
-0.56%

60.32%
-5

12.08%
-12.08%
-72.41%

-12.08%

P
100.00% Airtel Outbound Aneja 100.00%
90.00% 90.00%
80.00% 80.00%
70.00% 70.00%
60.00% 60.00%
50.00% 50.00%
40.00% 40.00%
30.00% 30.00%
20.00% 20.00%
10.00% 10.00%
0.00% 0.00%
16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16 14

Upper Limit Scheduling efficiency Target

Upper Limit Scheduling efficiency Target Lower Limit Scheduling efficiency Target Staffing % Schedule Efficiency
affing % Schedule Efficiency
 0 0 0 0 0.007559 0.007559
0.00% 0.00% 0.00% 0.00% 0.69% 0.69%

0 0 0 0.00 0 0

Email FL Airtel DTH Kochi

Wk 2 Wk 3 Wk 4 MTD Wk 1 Wk 2
14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16
6666 6777 6365 29785 20650 20830
35 35 35 35 42 42
0 0 0 0 0 0
0 0 0 0 0 0
35 35 35 35 42 42
35 35 35 35 42 42
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
12.00% 12.00% 12.00% 12.00% 12.09% 12.10%
61.30% 65.18% 69.94% 65.36% 73.13% 74.54%
-13.72% -15.12% -9.80% -12.45% 0.93% 0.50%

Email FL Airtel DTH Kochi

41 41 39 41 46.34 46.28
86.08% 84.67% 90.15% 85.79% 90.64% 90.75%
742 742 742 742 197 196
12% 12% 12% 12.00% 12.09% 12.10%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 75.59% 75.59%
0.00% 0.00% 0.00% 0.00% 66.09% 66.09%
0.00% 0.00% 0.00% 0.00% 11.00% 11.00%
48 48 48 213 48 48
80.00% 80.00% 80.00% 80.00% 64.89% 65.18%

Email FL Airtel DTH Kochi

54 55 51 54 39 40
65.05% 63.99% 68.13% 64.83% 107.05% 106.12%
848 848 848 848 180 180
20.00% 20.00% 20.00% 20.00% 12.00% 12.00%
5.00% 5.00% 5.00% 5.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 11.00% 11.00%
 48 48 48 213 48 48
80.00% 80.00% 80.00% 80.00% 70.00% 70.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
86.08% 84.67% 90.15% 85.79% 101.64% 101.75%
-13.92% -15.33% -9.85% -14.21% 1.64% 1.75%
-0.20% -0.21% -0.05% -1.76% 0.71% 1.25%

61.30% 65.18% 69.94% 65.36% 7.04% 8.45%

-6 -6 -4 -6 -4 -4

13.92% 15.33% 9.85% 14.21% 9.36% 9.25%

-13.92% -15.33% -9.85% -14.21% 66.23% 66.34%
-75.21% -80.50% -79.78% -79.57% -6.90% -8.20%

-13.92% 15.33% -9.85% -14.21% 1.64% 1.75%

Axis RB Airtel DTH Koch

00.00% 100.00%
90.00% 90.00%
80.00% 80.00%
70.00% 70.00%
60.00% 60.00%
50.00% 50.00%
40.00% 40.00%
30.00% 30.00%
20.00% 20.00%
10.00% 10.00%
0.00% 0.00%
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21

Upper Limit Scheduling efficiency Target Lower Limit Scheduling efficiency Target Staffing % Schedule Efficiency
Upper Limit Scheduling efficiency Target Lower Limit Scheduling efficiency Target
 0.007559 0.007559 0.007559 0.00822 0.00822 0.00822
0.69% 0.62% 0.71% 0.72% 0.69% 0.70%

0 0 0.00

Airtel DTH Kochi Airtel Postpaid Gold

Wk 3 Wk 4 MTD Wk 1 Wk 2 Wk 3
21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16
20610 21530 92990 130620 134400 138400
42 39 41 353 350 364
0 0 0 0 0 0
0 0 0 0 0 0
42.00 39.00 41 353 350 364
42 39 41 353 350 364
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
12.11% 12.11% 12.00% 12.00% 12.00% 12.00%
75.48% 73.28% 73.62% 77.48% 82.94% 75.94%
2.24% -9.04% -2.28% -8.39% -7.72% -6.08%

Airtel DTH Kochi Airtel Postpaid Gold

46 48 43 402 415 427
91.72% 81.87% 94.38% 87.73% 84.29% 85.25%
195 195 196 319 319 319
12.11% 12.11% 12.00% 12.00% 12.00% 12.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
75.59% 75.59% 75.59% 82.20% 82.20% 82.20%
66.09% 66.09% 66.09% 72.20% 72.20% 72.20%
11.00% 11.00% 11.00%
48 48 213 48.00 48.00 48.00
65.00% 65.26% 70.00% 68.00% 68.00% 68.00%

Airtel DTH Kochi Airtel Postpaid Gold

39 41 40 402 414 426
107.25% 95.34% 102.85% 87.73% 84.54% 85.38%
180 180 180 319 319 319
12.00% 12.00% 12.00% 12.00% 12.00% 12.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
11.00% 11.00% 11.00% 0.00% 0.00% 0.00%
 48 48 213 48.00 48.00 48.00
70.00% 70.00% 70% 68.00% 68.00% 68.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
102.72% 92.87% 105.38% 87.73% 84.29% 85.25%
2.72% -7.13% 5.38% -12.27% -15.71% -14.75%
0.49% 1.91% 7.66% -3.88% -7.99% -8.68%

9.39% 7.19% 7.53% 5.28% 10.74% 3.74%

-4 -9 -2 -49 -65 -63

8.28% 18.13% 5.62% 12.27% 15.71% 14.75%

67.31% 57.46% 69.97% 69.93% 66.49% 67.45%
-8.17% -15.82% -3.65% -7.55% -16.45% -8.50%

-2.72% -7.13% 5.38% 12.27% 15.71% -14.75%

Airtel DTH Kochi Platinum Postpaid

100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16

Upper Limit Scheduling efficiency Target Lower Limit Scheduling efficiency Target Staffing % Sche
ncy Target Lower Limit Scheduling efficiency Target Staffing % Schedule Efficiency
 0.00822 0.00822 0.008603 0.008603 0.008603 0.008603
0.66% 0.70% 0.84% 0.80% 0.77% 0.78%

2640 2640 2430 3030

Postpaid Gold Vodafone ROTN

Wk 4 MTD Wk 1 Wk 2 Wk 3 Wk 4
28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16
145480 604510 247086 244704 242287 248017
360 357 253 237 227 225
0 0 88 88 81 101
0 0 44 44 41 51
360 357 297 281 268 276
360 357 341 325 308 326
0.00% 0.00% 25.81% 27.08% 26.30% 30.98%
12.00% 12.00% 11.09% 11.09% 11.72% 10.98%
78.07% 78.60% 79.73% 81.56% 81.53% 81.09%
-5.25% -8.63% 13.84% 9.17% 6.85% 10.60%
- - - -
- - - -
- - - -

Postpaid Gold Vodafone ROTN

451 421 303 302 298 302
79.85% 84.82% 97.92% 93.15% 89.74% 91.11%
320 319 148 149 149 147
12.00% 12.00% 11.09% 11.09% 11.09% 10.98%
0.00% 0.00% 4.00% 4.00% 4.00% 4.00%
82.20% 82.20% 86.03% 86.03% 86.03% 86.03%
72.20% 72.20% 78.03% 78.03% 78.03% 78.03%
8.00% 8.00% 8.00% 8.00%
48.00 213 48 48 48 48
68.00% 68.00% 89.00% 89.00% 89.00% 89.00%

Postpaid Gold Vodafone ROTN

448 420 303 301 298 302
80.33% 84.84% 98.01% 93.23% 89.82% 91.08%
319 319 148 149 149 147
12.00% 12.00% 12.00% 12.00% 12.00% 12.00%
0.00% 0.00% 4.00% 4.00% 4.00% 4.00%
0.00% 0.00% 8.00% 8.00% 8.00% 8.00%
 48.00 213 48 48 48 48
68.00% 68.00% 90.00% 90.00% 90.00% 90.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
79.85% 84.82% 105.92% 101.15% 97.74% 99.11%
-20.15% -15.18% 5.92% 1.15% -2.26% -0.89%
-14.91% -6.56% -7.92% -8.02% -9.11% -11.49%

5.87% 6.40% 1.70% 3.53% 3.50% 3.06%

-91 -64 -6 -21 -31 -27

20.15% 15.18% 2.08% 6.85% 10.26% 8.89%

62.05% 67.02% 83.95% 79.18% 75.77% 77.14%
-16.02% -11.59% 4.22% -2.38% -5.76% -3.94%

20.15% -15.18% 5.92% 1.15% -2.26% -0.89%

num Postpaid Vodafone ROTN

120.00%
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16
21-Mar-16 28-Mar-16
Upper Limit Scheduling efficiency Target Lower Limit Scheduling efficiency Target Staffing % Schedule Efficiency

duling efficiency Target Staffing % Schedule Efficiency

 48
0.008603 0.008709 0.008709 0.008709 0.008709 0.008709 0.008709
0.81% 0.93% 0.92% 0.90% 0.86% 0.89% 0.86%

50.52 24 24 24 24 0.56 756

Vodafone Chennai
MTD Wk 1 Wk 2 Wk 3 Wk 4 MTD Wk 1
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16
1085000 40721 40327 40103 41611 179087 104988
244 54 53 52 51 52 124
83 1 1 1 1 1 21
41 0.5 0.5 0.5 0.50 1 16
285 55 54 53 52 52 140
326 55 54 53 52 53 145
25.39% 1.82% 1.85% 1.89% 1.92% 1.89% 14.48%
11.05% 12.00% 12.00% 12.00% 12.00% 12.00% 15.00%
81.20% 82.46% 84.11% 83.91% 83.47% 83.24% 78.82%
10.68% 2.26% 2.85% 1.13% -2.05% 0.12% -4.20%

Vodafone Chennai
301 51 51 51 52 51 141
94.71% 107.00% 105.74% 103.91% 98.61% 102.74% 98.81%
148 146 146 147 147 146 164
11.05% 12.00% 12.00% 12.00% 12.00% 12.00% 15.00%
4.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
86.03% 87.09% 87.09% 87.09% 87.09% 87.09% 87.09%
78.03% 75.09% 75.09% 75.09% 75.09% 75.09% 75.09%
8.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
213 48 48 48 48 213 48
89.00% 77% 77% 77% 77% 77% 83%

Vodafone Chennai
301 46 46 45 47 50 138
94.76% 118.59% 117.34% 115.44% 108.93% 105.01% 101.36%
148 146 146 147 147 146 164
12.00% 12.00% 12.00% 12.00% 12.00% 12.00% 15.00%
4.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
8.00% 0.00% 0.00% 0.00% 0.00% 8.00% 0.00%
 213 48 48 48 48 213 48
90.00% 85.00% 85.00% 85.00% 85.00% 85.00% 85.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
102.71% 107.00% 105.74% 103.91% 98.61% 102.74% 98.81%
2.71% 7.00% 5.74% 3.91% -1.39% 2.74% -1.19%
-7.96% 4.74% 2.89% 2.78% 0.66% 2.62% 3.02%

3.17% 7.37% 9.02% 8.82% 8.38% 8.15% 3.73%

-16 4 3 2 -1 1 -2

5.29% -7.00% -5.74% -3.91% 1.39% -2.74% 1.19%

80.74% 94.09% 92.83% 91.00% 85.70% 89.83% 85.90%
-0.46% 11.62% 8.72% 7.09% 2.23% 6.59% 7.08%

2.71% 7.00% 5.74% 3.91% -1.39% 2.74% -1.19%

Vodafone Chennai
120.00%
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
r-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16

Staffing % Schedule Efficiency Upper Limit Scheduling efficiency Target Lower Limit Scheduling efficiency Target Staffing % Schedule Efficiency
 0.008709 0.008709 0.008709 0.008709 #VALUE! #VALUE! #VALUE!
0.94% 0.91% 0.96% 0.87% #VALUE! #VALUE! #VALUE!

684 693 756 13.59

Vodafone MP Foxtel
Wk 2 Wk 3 Wk 4 MTD Wk 1 Wk 2 Wk 3
14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16
104985 104981 100217 465000 54569 52673 48138
139 136 135 126 243 238 225
19 21 21 0 0 0
14 14 16 15 0 0 0
153 150 151 141 243 238 225
158 157 156 126 243 238 225
12.03% 13.38% 13.46% 0.00% 0.00% 0.00% 0.00%
15.00% 15.00% 15.00% 15.00% 32.76% 32.76% 32.76%
78.36% 77.51% 75.11% 78.22% 65.24% 66.02% 64.22%
-8.97% 3.82% 6.95% -1.88%

Vodafone MP Foxtel
142 144 137 142 249 241 220
107.76% 104.63% 109.76% 99.65% 97.50% 98.93% 102.33%
165 167 167 164 437 437 437
15.00% 15.00% 15.00% 15.00% 32.76% 32.76% 32.76%
0.00% 0.00% 0.00% 0.00% - - -
87.09% 87.09% 87.09% 87.09% - - -
75.09% 75.09% 75.09% 75.09% - - -
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
48 48 48 213 42.50 42.50 42.50
83% 83% 83% 83% 93.00% 93.00% 93.00%

Vodafone MP Foxtel
138 140 134 138 249 241 220
110.65% 107.44% 112.70% 102.33% 97.50% 98.93% 102.33%
165 167 167 164 437 437 437
15.00% 15.00% 15.00% 15.00% 32.76% 32.76% 32.76%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 48 48 48 213 42.50 42.50 42.50
85.00% 85.00% 85.00% 85.00% 93.00% 93.00% 93.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
107.76% 104.63% 109.76% 99.65% 97.50% 98.93% 102.33%
7.76% 4.63% 9.76% -0.35% -2.50% -1.07% 2.33%
16.73% 0.81% 2.80% 1.54% -2.50% -1.07% 2.33%

3.27% 2.42% 0.02% 3.13% #VALUE! #VALUE! #VALUE!

11 7 13 0 -6 -3 5

-7.76% -4.63% -9.76% 0.35%

94.85% 91.72% 96.85% 86.74%
16.48% 14.21% 21.74% 8.53%

7.76% 4.63% 9.76% -0.35%

Voda-
1200.00%
120.00%
fone Foxtel
1000.00% KA
100.00%
800.00% Prep
80.00%
600.00%
60.00%
400.00%
40.00%
200.00%
20.00%
0.00%0.00%
11-Mar-00
18-Mar-00
25-Mar-00
13-May-00
20-May-00
27-May-00
12-Feb-00
19-Feb-00
26-Feb-00
15-Jan-00
22-Jan-00
15-Apr-00
29-Jan-00
22-Apr-00
29-Apr-00
4-Mar-00
12-Aug-00
19-Aug-00
26-Aug-00
10-Jun-00
17-Jun-00
24-Jun-00
6-May-00
5-Feb-00
1-Jan-00
8-Jan-00
1-Apr-00
8-Apr-00
16-Sep-00
11-Nov-00
23-Sep-00
18-Nov-00
30-Sep-00
25-Nov-00
14-Oct-00
21-Oct-00
28-Oct-00
15-Jul-00
22-Jul-00
29-Jul-00
5-Aug-00
16-Dec-00
10-Mar-01
23-Dec-00
17-Mar-01
30-Dec-00
3-Jun-00
24-Mar-01
31-Mar-01
12-May-01
19-May-01
26-May-01
10-Feb-01
17-Feb-01
24-Feb-01
2-Sep-00
13-Jan-01
9-Sep-00
20-Jan-01
4-Nov-00
14-Apr-01
27-Jan-01
21-Apr-01
28-Apr-01
7-Oct-00
1-Jul-00
8-Jul-00
2-Dec-00
9-Dec-00
3-Mar-01
11-Aug-01
18-Aug-01
25-Aug-01
16-Jun-01
23-Jun-01
5-May-01
30-Jun-01
3-Feb-01
6-Jan-01
7-Apr-01
15-Sep-01
10-Nov-01
22-Sep-01
17-Nov-01
29-Sep-01
24-Nov-01
13-Oct-01
20-Oct-01
27-Oct-01
14-Jul-01
21-Jul-01
28-Jul-01
4-Aug-01
15-Dec-01
22-Dec-01
16-Mar-02
29-Dec-01
2-Jun-01
23-Mar-02
9-Jun-01
30-Mar-02
11-May-02
18-May-02
25-May-02
16-Feb-02
23-Feb-02
1-Sep-01
12-Jan-02
8-Sep-01
19-Jan-02
3-Nov-01
13-Apr-02
26-Jan-02
20-Apr-02
27-Apr-02
6-Oct-01
7-Jul-01
1-Dec-01
8-Dec-01
2-Mar-02
10-Aug-02
9-Mar-02
17-Aug-02
24-Aug-02
15-Jun-02
31-Aug-02
22-Jun-02
4-May-02
29-Jun-02
2-Feb-02
9-Feb-02
5-Jan-02
14-Sep-02
6-Apr-02
21-Sep-02
16-Nov-02
28-Sep-02
23-Nov-02
30-Nov-02
12-Oct-02
19-Oct-02
26-Oct-02
13-Jul-02
20-Jul-02
27-Jul-02
3-Aug-02
14-Dec-02
21-Dec-02
15-Mar-03
28-Dec-02
1-Jun-02
22-Mar-03
8-Jun-02
29-Mar-03
10-May-03
17-May-03
24-May-03
31-May-03
15-Feb-03
22-Feb-03
11-Jan-03
7-Sep-02
18-Jan-03
2-Nov-02
12-Apr-03
25-Jan-03
9-Nov-02
19-Apr-03
26-Apr-03
5-Oct-02
6-Jul-02
7-Dec-02
1-Mar-03
8-Mar-03
16-Aug-03
23-Aug-03
30-Aug-03
14-Jun-03
21-Jun-03
3-May-03
28-Jun-03
1-Feb-03
8-Feb-03
4-Jan-03
5-Apr-03
13-Sep-03
20-Sep-03
15-Nov-03
27-Sep-03
22-Nov-03
29-Nov-03
11-Oct-03
18-Oct-03
25-Oct-03
12-Jul-03
19-Jul-03
26-Jul-03
2-Aug-03
13-Dec-03
9-Aug-03
20-Dec-03
13-Mar-04
27-Dec-03
20-Mar-04
7-Jun-03
27-Mar-04
15-May-04
22-May-04
14-Feb-04
29-May-04
21-Feb-04
28-Feb-04
10-Jan-04
6-Sep-03
1-Nov-03
17-Jan-04
10-Apr-04
24-Jan-04
8-Nov-03
17-Apr-04
31-Jan-04
24-Apr-04
4-Oct-03
5-Jul-03
6-Dec-03
6-Mar-04
14-Aug-04
21-Aug-04
28-Aug-04
12-Jun-04
19-Jun-04
1-May-04
26-Jun-04
8-May-04
7-Feb-04
3-Jan-04
3-Apr-04
11-Sep-04
18-Sep-04
13-Nov-04
25-Sep-04
20-Nov-04
27-Nov-04
16-Oct-04
10-Jul-04
23-Oct-04
30-Oct-04
17-Jul-04
24-Jul-04
31-Jul-04
11-Dec-04
7-Aug-04
18-Dec-04
12-Mar-05
25-Dec-04
19-Mar-05
5-Jun-04
26-Mar-05
14-May-05
21-May-05
28-May-05
12-Feb-05
19-Feb-05
26-Feb-05
4-Sep-04
15-Jan-05
6-Nov-04
22-Jan-05
16-Apr-05
29-Jan-05
23-Apr-05
30-Apr-05
2-Oct-04
9-Oct-04
3-Jul-04
4-Dec-04
5-Mar-05
13-Aug-05
20-Aug-05
27-Aug-05
11-Jun-05
18-Jun-05
25-Jun-05
7-May-05
5-Feb-05
1-Jan-05
8-Jan-05
2-Apr-05
10-Sep-05
9-Apr-05
17-Sep-05
12-Nov-05
24-Sep-05
19-Nov-05
26-Nov-05
15-Oct-05
22-Oct-05
16-Jul-05
29-Oct-05
23-Jul-05
30-Jul-05
10-Dec-05
6-Aug-05
17-Dec-05
11-Mar-06
24-Dec-05
18-Mar-06
31-Dec-05
4-Jun-05
25-Mar-06
13-May-06
20-May-06
27-May-06
11-Feb-06
18-Feb-06
25-Feb-06
3-Sep-05
14-Jan-06
21-Jan-06
5-Nov-05
15-Apr-06
28-Jan-06
22-Apr-06
29-Apr-06
1-Oct-05
8-Oct-05
2-Jul-05
9-Jul-05
3-Dec-05
4-Mar-06
12-Aug-06
19-Aug-06
26-Aug-06
10-Jun-06
17-Jun-06
24-Jun-06
6-May-06
4-Feb-06
7-Jan-06
1-Apr-06
8-Apr-06
16-Sep-06
11-Nov-06
23-Sep-06
18-Nov-06
30-Sep-06
25-Nov-06
14-Oct-06
21-Oct-06
28-Oct-06
15-Jul-06
22-Jul-06
29-Jul-06
5-Aug-06
16-Dec-06
10-Mar-07
23-Dec-06
17-Mar-07
30-Dec-06
3-Jun-06
24-Mar-07
31-Mar-07
12-May-07
19-May-07
26-May-07
10-Feb-07
17-Feb-07
24-Feb-07
2-Sep-06
13-Jan-07
9-Sep-06
20-Jan-07
4-Nov-06
14-Apr-07
27-Jan-07
21-Apr-07
28-Apr-07
7-Oct-06
1-Jul-06
8-Jul-06
2-Dec-06
9-Dec-06
3-Mar-07
11-Aug-07
18-Aug-07
25-Aug-07
16-Jun-07
23-Jun-07
5-May-07
30-Jun-07
3-Feb-07
6-Jan-07
7-Apr-07
15-Sep-07
10-Nov-07
22-Sep-07
17-Nov-07
29-Sep-07
24-Nov-07
13-Oct-07
20-Oct-07
27-Oct-07
14-Jul-07
21-Jul-07
28-Jul-07
4-Aug-07
15-Dec-07
22-Dec-07
15-Mar-08
29-Dec-07
2-Jun-07
22-Mar-08
9-Jun-07
29-Mar-08
10-May-08
17-May-08
24-May-08
31-May-08
16-Feb-08
23-Feb-08
1-Sep-07
12-Jan-08
8-Sep-07
19-Jan-08
3-Nov-07
12-Apr-08
26-Jan-08
19-Apr-08
26-Apr-08
6-Oct-07
7-Jul-07
1-Dec-07
8-Dec-07
1-Mar-08
8-Mar-08
16-Aug-08
23-Aug-08
14-Jun-08
30-Aug-08
21-Jun-08
3-May-08
28-Jun-08
2-Feb-08
9-Feb-08
5-Jan-08
5-Apr-08
13-Sep-08
20-Sep-08
15-Nov-08
27-Sep-08
22-Nov-08
29-Nov-08
11-Oct-08
18-Oct-08
25-Oct-08
12-Jul-08
19-Jul-08
26-Jul-08
2-Aug-08
13-Dec-08
9-Aug-08
20-Dec-08
14-Mar-09
27-Dec-08
21-Mar-09
7-Jun-08
28-Mar-09
16-May-09
23-May-09
30-May-09
14-Feb-09
21-Feb-09
28-Feb-09
10-Jan-09
6-Sep-08
17-Jan-09
1-Nov-08
11-Apr-09
8-Nov-08
24-Jan-09
18-Apr-09
31-Jan-09
25-Apr-09
4-Oct-08
5-Jul-08
6-Dec-08
7-Mar-09
15-Aug-09
22-Aug-09
29-Aug-09
13-Jun-09
20-Jun-09
2-May-09
27-Jun-09
9-May-09
7-Feb-09
3-Jan-09
4-Apr-09
12-Sep-09
19-Sep-09
14-Nov-09
26-Sep-09
21-Nov-09
28-Nov-09
10-Oct-09
17-Oct-09
24-Oct-09
11-Jul-09
31-Oct-09
18-Jul-09
25-Jul-09
1-Aug-09
12-Dec-09
8-Aug-09
19-Dec-09
26-Dec-09
6-Jun-09
5-Sep-09
7-Nov-09
3-Oct-09
4-Jul-09
5-Dec-09
7-Mar-16 14-Mar-16 21-Mar-16
 #VALUE! #VALUE! 0.0086 0.0086 0.0086 0.0086 0.0086
#VALUE! #VALUE! 1.33% 0.80% 0.80% 0.80% 0.89%

oxtel Sky
Wk 4 MTD Wk 1 Wk 2 Wk 3 Wk 4 MTD
28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16
56877 200665 1003 1672 1672 1672 6018
237 236 42 42 42 42 42
0 0 0 0 0 0 0
0 0 0 0 0 0 0
237 236 42 42 42 42 42
237 236 42 42 42 42 42
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
32.76% 32.76% 13.00% 13.00% 13.00% 13.00% 13.00%
63.72% 64.80% 86.12% 86.19% 86.12% 86.16% 86.12%
3.55% 3.44% 3.45% 3.41% 3.46%

oxtel Sky
260 242 27 45 45 45 41
91.23% 97.27% 154.80% 92.89% 92.89% 92.89% 103.21%
437 437 - - - - -
32.76% 32.76% 13.00% 13.00% 13.00% 13.00% 13.00%
- -
- - 86.00% 86.00% 86.00% 86.00% 86.00%
- - 76.00% 76.00% 76.00% 76.00% 76.00%
0.00% 0.00%
42.50 188 42.50 42.50 42.50 42.50 188
93.00% 93.00%

oxtel Sky
260 207 27 45 45 45 41
91.23% 113.86% 154.80% 92.89% 92.89% 92.89% 103.21%
437 437
32.76% 32.76% 13.00% 13.00% 13.00% 13.00% 13.00%
0.00% 0.00%
0.00% 0.00%
 42.50 188 42.50 42.50 42.50 42.50 188
93.00% 93.00% - - - -
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
91.23% 97.27% 154.80% 92.89% 92.89% 92.89% 103.21%
-8.77% -2.73% 54.80% -7.11% -7.11% -7.11% 3.21%
-8.77% -2.73% 51.25% -10.55% -10.55% -10.52% -0.24%

#VALUE! #VALUE! 10.12% 10.19% 10.12% 10.16% 10.12%

-23 -7 15 -3 -3 -3 1

Foxtel 120.00% SKY

100.00%
80.00%
60.00%
U.
..
40.00%
20.00%
0.00%
16 21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16

Up per Limit Sch edulin g efficiency Target Low er Limit Sch edulin g efficiency Target Staffing % Sched ule Efficiency
 0.0088 0.0088 0.0088 0.0088 0.0088 0.0081790583 0.00817905827
0.68% 0.57% 0.61% 0.67% 0.72% 0.87% 0.84%

IPRU Vodafone ANE

Wk 1 Wk 2 Wk 3 Wk 4 MTD Wk 1 Wk 2
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16
11905 12182 10232 11466 44008 175956 174805
24 21 19 24 22 181 179
0 0 0 0 0 76 72
0 0 0 0 0 61 58
24 21 19 24 22 242 237
24 21 19 24 22 257 251
0.00% 0.00% 0.00% 0.00% 0.00% 29.57% 28.69%
12.00% 12.00% 12.00% 12.00% 12.00% 14.00% 14.00%
68.51% 63.49% 60.39% 70.69% 67.50% 79.60% 77.77%
-30.82% -36.17% -35.84% -27.49% -30.97% 4.18% 6.86%

IPRU Vodafone ANE

31 33 27 32 27 228 231
76.76% 64.27% 69.24% 76.08% 82.24% 106.13% 102.49%
247 252 252 258 253 151 154
12.00% 12.00% 12.00% 12.00% 12.00% 13.48% 13.48%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
88% 88% 88% 88% 88% 81.79% 81.79%
78% 78% 78% 78% 78% 73.27% 73.27%
5.00% 5.00% 5.00% 5.00% 5.00% 0.00% 0.00%
48.00 48.00 48.00 48.00 213 48.00 48.00
65% 65% 65% 65% 65% 78% 78%

IPRU Vodafone ANE

29 29 25 27 24 226 225
84.14% 71.94% 77.49% 87.35% 92.39% 106.91% 105.30%
225 225 225 225 225 149 149
12.00% 12.00% 12.00% 12.00% 12.00% 14% 14%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
5.00% 5.00% 5.00% 5.00% 5.00% 0.00% 0.00%
 48.00 48.00 48.00 48.00 213 48.00 48.00
65% 65% 65% 65% 65% 78% 78%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
81.76% 69.27% 74.24% 81.08% 87.24% 106.13% 102.49%
-18.24% -30.73% -25.76% -18.92% -12.76% 6.13% 2.49%
12.58% 5.44% 10.07% 8.57% 18.22% 1.95% -4.36%

-9.39% -14.41% -17.51% -7.21% -10.40% 6.33% 4.50%

-7 -12 -8 -8 -5 14 6

IPRU
100% VH 120.00%
80
80% 100.00%
75
60% 80.00%
70 60.00%
40%
65 40.00%
20% 20.00%
60
0% 0.00%
55
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16
28-Mar-16
U p p er Li mi t Sch ed u l i n g effici en cy Target Lo wer Li mi t Sch ed u l i n g effici en cy Target Staffin g % Sch ed u l e Effici en cy
Staff
in g
%

Sched ule Efficiency

 0.00817905827 0.00817905827 0.00817906 0.00853 0.00853 0.00853 0.00853
0.88% 0.92% 1.00% 0.74% 0.76% 0.75% 0.83%

Vodafone ANE Vodafone AP Prepaid

Wk 3 Wk 4 MTD Wk 1 Wk 2 Wk 3 Wk 4
21-Mar-16 28-Mar-16 7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16
175212 171826 676129 185259 184675 184082 184101
183 193 184 114 114 127 149
83 72 76 121 129 110 109
66 58 61 97 103 88 87
249 251 245 211 217 215 236
266 265 260 235 243 237 258
31.20% 27.17% 29.16% 51.49% 53.09% 46.41% 42.25%
14.00% 14.00% 14.00% 13.00% 13.00% 13.00% 13.00%
77.42% 77.26% 77.86% 84.87% 86.93% 84.21% 87.02%
8.32% 10.01% 7.84% -14.55% -12.22% -13.00% -7.39%

Vodafone ANE Vodafone AP Prepaid

231 223 200 242 244 243 244
107.79% 112.13% 122.51% 87.00% 88.91% 88.30% 96.99%
154 152 153 167 169 169 169
13.48% 13.48% 13.48% 13.00% 13.00% 13.00% 13.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
81.79% 81.79% 81.79% 85.30% 85.30% 85.30% 85.30%
73.27% 73.27% 73.27% 72.30% 72.30% 72.30% 72.30%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
48.00 48.00 213 48.00 48.00 48.00 48.00
78% 78% 78% 85% 85% 85% 85%

Vodafone ANE Vodafone AP Prepaid

225 221 196 233 233 232 232
110.73% 113.46% 124.64% 90.31% 93.35% 92.70% 101.83%
149 149 149 161 161 161 161
14% 14% 14% 13.00% 13.00% 13.00% 13.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 48.00 48.00 213 48 48 48 48
78% 78% 78% 85% 85% 85% 85%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
107.79% 112.13% 122.51% 87.00% 88.91% 88.30% 96.99%
7.79% 12.13% 22.51% -13.00% -11.09% -11.70% -3.01%
-0.53% 2.12% 14.67% 1.54% 1.13% 1.29% 4.38%

4.15% 3.99% 4.59% 12.57% 14.63% 11.91% 14.72%

18 27 45 -32 -27 -28 -7

Vodafone AP Prepaid
120.00%
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar

U p p er Li mi t Sch ed u l i n g effici en cy Target Lo wer Li mi t Sch ed u l i n g effici en cy Target Staffin g % Sch ed u l e Effici en cy
 0.00853 0.0082 0.0082 0.0082 0.0082 0.0082 0.0080302581
0.77% 0.57% 0.66% 0.68% 0.55% 0.61% 0.76%

Vodafone AP Postpaid Vodafone Oris

MTD Wk 1 Wk 2 Wk 3 Wk 4 MTD Wk 1
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16 7-Mar-16
818400 34854 34417 33298 35300 152675 161688
126 83 79 78 72 78 118
117 0 19 19 10 12 83
94 0 15.2 15 8 10 68
220 83 94 93 80 88 186
243 83 98 97 82 90 200.5
48.20% 0.00% 19.39% 19.59% 12.20% 13.33% 41.15%
13.00% 12.00% 12.00% 12.00% 12.00% 12.00% 13%
85.28% 79.00% 80.44% 69.01% 78.36% 75.90% 83.90%
-12.53% -15.59% -8.88% 26.72% 11.53% -4.96% 4.68%

Vodafone AP Postpaid Voda

243 119 117 113 120 117 197
90.42% 69.93% 80.66% 82.48% 66.79% 74.88% 94.11%
168 291 290 290 290 290 148
13.00% 12.00% 12.00% 12.00% 12.00% 12.00% 13%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
85.30% 82.00% 82.00% 82.00% 82.00% 82.00% 80.3%
72.30% 78.32% 78.32% 78.32% 78.32% 78.32% 72.1%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 5%
213 48.00 48.00 48.00 48.00 213 48
85% 56% 56% 56% 56% 56% 85%

Vodafone AP Postpaid Voda

233 119 117 117 197
94.40% 69.93% 80.38% 74.62% 94.24%
161 291 291 291 291 291 148
13.00% 12.00% 12.00% 12.00% 12.00% 12.00% 13%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 5%
 213 48.00 48.00 48.00 48.00 213 48
85% 56% 56% 56% 56% 56% 85%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
90.42% 69.93% 80.66% 82.48% 66.79% 74.88% 99.11%
-9.58% -30.07% -19.34% -17.52% -33.21% -25.12% -0.89%
2.95% -14.48% -10.46% -44.23% -44.75% -20.16% -5.57%

12.98% 0.68% 2.12% -9.31% 0.04% -2.42% 11.77%

-23 -36 -23 -20 -40 -29 -12

Vodafone AP Postpaid
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
28-Mar-16
7-Mar-16 14-Mar-16 21-Mar-16 28-Mar-16

U p p er Li mi t Sch ed u l i n g effici en cy Target Lo wer Li mi t Sch ed u l i n g effici en cy Target Staffin g % Sch ed u l e Effici en cy
0.00803025812 0.00803025812 0.00803025812 0 0
0.72% 0.81% 0.78% 0.00% 0.00%

0 0

Vodafone Orissa Prepaid BT (Tier1)

Wk 2 Wk 3 Wk 4 MTD Wk 1 Wk 2
14-Mar-16 21-Mar-16 28-Mar-16 5-Mar-16 12-Mar-16
162190 159244 164290 717612
112 112 112 114 112 101
80 101 100 91 73 82
64 80 80 73 73 82
176 192 192 186 185 183
191.5 212.5 211.5 204 185 183
41.51% 47.29% 47.04% 44.36% 39.46% 44.81%
13% 13% 13% 13% 15.00% 15.00%
82.55% 79% 81% 81.16% 94.73% 94.10%
0.34% 12% 9% 7.20%

Vodafone Orissa Prepaid BT (Tier1)

197 191 197 197 153 153
89.30% 100.65% 97.15% 94.66% 120.92% 119.61%
147 146 146 148
13% 13% 13% 13% 15.00% 15.00%

80.3% 80.3% 80.3% 80.3%

72.1% 72.1% 72.1% 72.1%
5% 5% 5% 5%
48 48 48 213 40 40
85% 85% 85% 85%

Vodafone Orissa Prepaid BT (Tier1)

198 194 200 197 158 158
88.86% 99.16% 95.72% 94.37% 117.09% 115.82%
148 148 148 148
13% 13% 13% 13% 15% 15.00%

5% 5% 5% 5%
 48 48 48 213 40 40
85% 85% 85% 85%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
94.30% 105.65% 102.15% 99.66% 120.92% 119.61%
-5.70% 5.65% 2.15% -0.34% 20.92% 19.61%
-6.04% -6.83% -6.48% -7.54% 20.92% 19.61%

10.42% 6.97% 9.04% 9.03% 94.73% 94.10%

-21 1 -6 -11 32 30

150.00% BT (Tier 1)
100.00%

50.00%

0.00%
7-Mar-16 14-Mar-16
 0 0 0 0
0.00% 0.00% #VALUE! 0.00%

0 0 0 0.00

BT (Tier1) BT (Tier2)
Wk 3 Wk 4 Wk 5 MTD Wk 1 Wk 2
19-Mar-16 26-Mar-16 2-Apr-16 5-Mar-16 12-Mar-16

99 109 105 49 48
91 79 81 0 0
91 79 0 81 0 0
190 188 0 187 49 48
190 188 0 187 49 48
47.89% 42.02% 43.55% 0.00% 0.00%
15.00% 15.00% 15.00% 15.00% 15.00% 15.00%
89.19% 88.66% 92% 76.96% 74.95%

BT (Tier1) BT (Tier2)
153 153 153 47 47
124.18% 122.88% 121.90% 104.26% 102.13%

15.00% 15.00% 15.00% 15.00% 15.00% 15.00%

40 40 40 177 40 40

BT (Tier1) BT (Tier2)
157 155 157 47 47
121.02% 121.29% 118.79% 104.26% 102.13%

15.00% 15.00% 15.00% 15.00% 15.00% 15.00%

 40 40 40 177 40 40

100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

124.18% 122.88% #VALUE! 121.90% 104.26% 102.13%
24.18% 22.88% #VALUE! 21.90% 4.26% 2.13%
24.18% 22.88% #VALUE! 21.90% 4.26% 2.13%

89.19% 88.66% 0.00% 92.14% 76.96% 74.95%

37 35 0 34 2 1

BT (Tier 1) 110.00% BT (Tier 2)

105.00%
100.00%
95.00%
90.00%
14-Mar-16 21-Mar-16 28-Mar-16 85.00%
80.00%
7-Mar-16 14-Mar-16
Upper
Lim...
 BT (Tier2)
Wk 3 Wk 4 Wk 5 MTD
19-Mar-16 26-Mar-16 2-Apr-16

47 46 48
0 0 0
0 0 0
47 46 48
47 46 48
0.00% 0.00% 0.00%
15.00% 15.00% 15.00% 15.00%
68.29% 73.44% 73.41%

BT (Tier2)
47 47 47
100.00% 97.87% 101.06%

15.00% 15.00% 15.00% 15.00%

40 40 40 177

BT (Tier2)
47 47 47
100.00% 97.87% 101.06%

15.00% 15.00% 15.00% 15.00%

 40 40 40 177

100.00% 100.00% 100.00% 100.00%

100.00% 97.87% #VALUE! 101.06%
0.00% -2.13% #VALUE! 1.06%
0.00% -2.13% #VALUE! 1.06%

68.29% 73.44% 0.00% 73.41%

0 -1 0 1

BT (Tier 2) 110.00% BT (DC)

105.00%
100.00%
95.00%
90.00%
85.00%
80.00%
14-Mar-16 21-Mar-16 28-Mar-16
Upper
Lim...
 Process Range Efficiency Target Scheduling Efficiency Staffing%

84.8997654941373% -
Jalandhar Delhi 74.8997654941374%
78.62% 107.51%

82.8997654941373% -
Jalandhar Himachal 72.8997654941373% 77.23% 105.08%

Jalandhar Rajasthan 86.48% - 76.48% 81.96% 94.45%

Postpaid Email MO 86% - 78% 66.81% 114.24%

Kochi 77% - 67% 79.22% 74.37%

DTH 89.56% - 79.56% 82.37% 112.68%

Telemedia 89.56% - 79.39% 85.65% 107.01%

82.1587950862898% -
Vodafone Siliguri 74.1583912090685% 81.37% 101.57%

Vodafone Kochi 84.54% - 70.54% 80.35% 98.00%

Airtel Outbound RP 0% - 0% 0.00%

Airtel Outbound 0% - 0% 0.00%

Aneja

Email FL 0% - 0% 65.36% 85.79%

Airtel DTH Kochi 75.59% - 66.09% 73.62% 94.38%

Airtel Postpaid Gold 82.2% - 72.2% 78.60% 84.82%

Vodafone ROTN 86.03% - 78.03% 81.20% 94.71%

Vodafone Chennai 87.09% - 75.09% 83.24% 102.74%

Vodafone MP 87.09% - 75.09% 78.22% 99.65%

Foxtel #VALUE! 64.80% 97.27%

Sky 86% - 76% 86.12% 103.21%

IPRU 88% - 77.9% 67.50% 82.24%

81.7905826667584% -
Vodafone ANE 73.2697410530859% 77.86% 122.51%
Vodafone AP Prepaid 85.3% - 72.3% 85.28% 90.42%

Vodafone AP 82% - 78.32% 75.90% 74.88%

Postpaid
Vodafone Orissa 80.3025811509774% - 81.16% 94.66%
Prepaid 72.1274492362803%

BT (Tier1) 0% - 0% 92.14% 121.90%

BT (Tier2) 0% - 0% 73.41% 101.06%

 Remarks

Staffing for the process was higher by approx 4% , hence the scheduling efficiency is low in comparison to the upper limit however falling in the range target.

The overall staffing for Dec was less by 23% than required because of which the scheduling efficiency was less in comparison to the lower scheduling limit.

The calls forecast for Dec was less by around 43% compared to Nov forecast, because of whoich the staffing has increased. As the process is overtaffed by around
22%, the scheduling efficiency has gone down by approx 21% compared to upper limit target.

The call forecast for Punjab has reduced by approx 10% in comparison to Nov and hence the staffing has increased to 91% compared to Nov (84%). Still the
staffing in Dec is less then required by around 9%, the scheduling efficiency is less then the target.

Staffing for the process was less by approx 11% , hence the scheduling efficiency is low in comparison to the upper limit however falling in the range target.

Staffing for the process was less by approx 19% than required and so the scheduling efficiency is low in comparison to the upper limit however falling in the
range target.

Despite staffing for the process was lower by approx 2% , the scheduling efficiency has achieved the target range.

In Platinum Telemedia the staffing on a higher side by approx 45%, hence excess in HC resulted in the lower scheduling efficiency compared to target scheduling
efficiency at the month level.

In Bhopal Telemedia, the staffing is less than required by approx 7%. And because of this, the schedule efficiency is less compared to upper limit target

The Actual staffing for Vodafone kochi is less than required and hence the scheduling efficieny is less compared to the upper limit target.

The call forecast for Dec has incresed by approx 3% and AHT increased by approx 10 secs current month(Dec) compared to last month.Becasue of which staffing
for Dec has further reduced to 75% and hence the scheduling efficiency achieved was less comaprewd to the upper limit target.

The call forecast for Dec has incresed by approx 3% and AHT increased by approx 6 secs current month(Dec) compared to last month.Also the staffing is less than
the target buy approx 26% and hence the scheduling efficiency achieved is less comapred to the target.

The process was overstaffed by approx 8% and hence the scheduling efficiency is on a lower side.

Actual HC is lower than required HC by approx 8%, hence the schedule efficiency is below the upper limit target.

In Vodafone Siliguri, the calls forecast has increased by approx 8% in Dec compared to Nov. Beacause of this staffing has reduced by around 5% in Dec compared
to last month. As the staffing was less by approx 8% compared to target , and scheduling efficiency is less compared to upper limit target but falling within the
range.

Actual staffing of Vodafone RoTN for Dec 14 was less than approx 6% than required, despite that schedule efficiency is slightly below the upper limit target

Actual staffing of Vodafone Chennai for Dec 14 was more than approx 23% than required, despite that schedule efficiency is below the lower limit target of 79
%.

Staffing of Vodafone Karnataka Prepaid for Dec 14 was less by approx 22% than required, and hence the scheduling efficiency is less comapred to the scheuling
eficiency target.

Staffing of Vodafone Karnataka Prepaid for Dec 14 was less by approx 21% than required, and hence the scheduling efficiency is less comapred to the scheuling
eficiency target.

In Vodafone AP, the calls volume has increased by approx 6% in Dec compared to Nov. Staffing is at 96.68% with the same we are meeting the SE.

We are deriving the range effiency; however we are overstaffed on MTD but on most of the intervals o intraday we are understaffed in few intervals
 Staffing for the process was high on MTD , hence the scheduling efficiency is low in comparison to the upper limit however falling in the range target.

We are deriving the range effiency; however we are overstaffed on MTD but on most of the intervals o intraday we are understaffed in few intervals

Actual staffing on an MTD level was higher than required by around 17%. With just 1 straight shift every week we have less opportunity to make any changes to
the pattern
 LOB DTH Jalandhar Delhi

Upper Limit 89.56% 89.73%

Lower Limit 79.56% 81.73%

LOB Upper Limit

DTH 89.56%

Jalandhar Delhi 89.73%

Jalandhar Haryana 89.60%

Jalandhar Punjab 89.54%

Kochi 89.14%

Patna 90.30%

Platinum Postpaid 81.96%

Platinum Telemedia 65.51%

Telemedia Bhopal 89.56%

Idea Karnataka 85.41%

Idea Kerala 85.49%

Axis CC 85.49%

Axis RB 84.92%

IPRU 79.56%

Vodafone Siliguri 86.81%

Jalandhar Haryana Jalandhar Punjab Kochi Patna Platinum Postpaid Platinum Telemedia

89.60% 84.54% 89.14% 90.30% 81.96% 65.51%

80.60% 77.04% 77.14% 78.30% 68.96% 40.81%

Lower Limit

79.56% 89.56%-79.56%

81.73%

80.60%

82.04%

77.14%

78.30%

68.96%

40.81%

79.39%

72.41%

72.49%

73.49%

72.92%

71.56%

76.81%
Telemedia Bhopal Vodafone Kochi Idea Karnataka Idea Kerala Axis CC Axis RB IPRU

89.56% 82.24% 88.54% 89.85% 85.49% 84.92% 79.56%

79.39% 68.24% 75.54% 76.85% 73.49% 72.92% 71.56%

Vodafone Siliguri

86.81%

76.81%