1) Which of the following is not a basic function provided in personal computers?

Input
Output
Media
Storage
2) Which basic function of the personal computer is something for which the CPU is responsible?
Processing
Storage
Output
Input
3) What is the definition of a device driver?
electricity required to power an external device
software required to instruct and control a device????
a method to communicate with the CPU
a major component in the personal computer
4) Which numbering system is based on the number 16?
decimal
hexadecimal
binary
octal
5) What is 1001 1001 in decimal?
152
153
154
255
6) What is 192 in binary?
1100 0000
1110 0000
1100 0001
1010 0001
7) The personal computer is based on which of the following numbering systems?
decimal
octal
hexadecimal
binary
8) Which device is used to ensure the appropriate amount of power available to all hardware
components for any personal user?
Motherboard
CPU
Optical Drive
Power Supply
9) Which component within the personal computer is identified as the largest circuit board?
Motherboard
RAM
Hard disk drive
CPU
10) Which of the following are the most common output devices for a personal computer? (Choose two)
Hard disk drive
 Printer
Video monitor
Copier
11) Which of the following are the most common types of input devices used to tell the computer what
we want it to do? (Choose two)
Mouse
Barcode scanner
Fingerprint reader
Keyboard
12) One of the most fundamental task as a service technician is which of the following?
know how to build a computer
be able to identify the various components in a personal computer
be able to discuss the details of each hardware manufacture
manage multiple operating system types
13) If a device is used to send information to the computer like a mouse or a keyboard what type of
device is it?
Input
Output
Combo
Internal
14) What is the following number in decimal? 1100 1111.
128
192
193
207
15) What is the following number, 1001 0011 in decimal?
136
145
147
149
16) What is 237 in binary?
1110 1111
1110 1101
1110 1001
1110 1000
17) What is 11001110 represented in the hexadecimal numbering system?
CD
CC
CE
CF
18) What type of device is the most common output device?
Printer
Monitor
Television
CPU
19) Which of the following is not a common input device?
Printer
Mouse
 Keyboard
Webcam
20) Which of the following terms is used to describe the data pathways to the CPU within the computer?
Bus
Trains
Automobiles
None of the above
21) What role does the hard drive play in the personal computer?
Input
Output
Storage
Processing
22) Which of the following PC components does all the work in the system?
Memory
CPU
Hard Drive
Power Supply
23) Which component in the PC is used to control AC voltage by converting it to DC and stepping down
to 5V and 12V?
Memory
Motherboard
CPU
Power Supply
24) What is the number 114 in hexadecimal?
72
73
77
E7
25) Convert the following binary number into hexadecimal: 0011 1100
3C
3D
2F
2A
26) Which component in the personal computer holds data for the CPU and programs?
Motherboard
Hard drive
Memory
Flash drive
27) The BIOS is a set of software programs responsible for booting the computer which is written once
during manufacturing and can never be changed. True or false?
True
False
28) Which of the following allows users to add devices that do not come with a standard personal
computer package?
motherboard
riser cards
expansion cards
floppy drives
29) Which of the following types of electricity represents current fluctuates constantly between positive
and negative endpoints?
DC
AC
Watts
Power
30) Which of the following components controls all activities within the personal computer?
Motherboard
RAM
CPU
hard drive
31) Which of the following refers to small areas of memory within the CPU uses holding areas processing
data and instructions?
ALU
Registers
SRAM
Control Units
32) Which of the following refers to the concept of a CPU running over its rated speed capabilities?
hyper threading
multiprocessing
overclocking
throttling
33) Which of the following refers to the concept of a CPU conserving power by lowering the amount of
processing that is occurring during non-peak times?
hyper threading
multiprocessing
overclocking
throttling
34) Which of the following CPU chip types of the most common for the latest Intel chips?
PGA
LGA
SPGA
FC-PGA
35) A memory chip for DDR2 will most commonly come in which of the following chip form factors?
168 pin DIMM
184 pin DIMM
240 pin DIMM
144 pin SO-DIMM
36) The Motherboard has a socket A CPU connector. Which of the following types of CPUs would fit in
this connector?
Athlon??????
Pentium
Pentium 4
Xeon
37) Which bus within the personal computer is divided into the control, address, and data bus portions?
Universal Serial Bus
Backside bus
Expansion bus
 System bus
38) Which of the following is used to provide memory control functionality interacting with both CPU
and main system memory?
FSB
Northbridge chip
Southbridge chip
USB root hub
39) Which of the following components that makes up a motherboard is the primary mechanism for
communicating with expansion devices?
FSB
Northbridge chip
Southbridge chip
SATA controller
40) Which of the following components is used to provide expansion slots in a horizontal fashion for
smaller desktop style cases?
PCIe
riser cards
daughter boards
motherboards
41) Which of the following is the latest form factor designed to support ATOM and i3-i7 Intel CPUs?
BTX
ATX
Mini-ATX
ITX
42) What does CMOS stand for?
Complementary Metal Oxide Conductor
Complementary Metal Oxide Semi-Conductor
Complimentary Memory of System
Competition Memory for the System
43) Which of the following does CMOS used in order to retain the information contained in CMOS RAM?
Power supply
CMOS battery
Motherboard jumpers
Uninterruptible power supply
44) If you are booting the system and receiving a non-system disk error when a USB flash drive is
connected to the computer, which of the following should you adjust in the BIOS?
hard drive settings
motherboard port settings
boot sequence
boot devices
45) The tests that the BIOS performs while booting the personal computer is known as what?
CPU
CMOS
POST
POTS
46) Which of the following keys should you press to enter the BIOS setup routine on your personal
computer?
F2
 Delete
Esc
The key specified by the BIOS manufacturer
47) Which of the following types of connectors was only used in systems prior to the ATX motherboard?
P1
P8 and P9
4/8 pin 12V
PCIe 6/8 pin
48) How many pins are on the connector used for power in modern motherboards?
20
24
16
8
49) Would term is used to describe a high-speed memory location that is typically a part of the CPU chip
itself?
Registers
Cache
Additional cores
Multithreading
50) Which of the following options determines the frequency at which a CPU will run?
CPU clock speed
CPU multiplier
FSB clock speed
BIOS
51) Which of the following processor sockets is most likely used by high-end Intel I7 processors?
775
1156
1155
2011
52) What is the component used on a CPU in order to draw away from the CPU and into a fan assembly?
thermal paste
cooling unit
heatsink
refrigeration
53) What is the bandwidth for PC3200 - DDR 400 memory?
3.2 Mbps
3.2 Gbps
400 Gbps
400 Mbps
54) What is the bandwidth that DDR2-533 operates at?
4.2 Gbps
3.2 Gbps
2.7 Gbps
6.4 Gbps
55) DDR 400 has a bandwidth of 3.2 Gbps but what is the frequency that it runs at?
400 MHz
200 MHz
100 MHz
 None of the above
56) DDR 3 SDRAM uses dual in-line memory modules (DIMM) with how many pins?
184
240
224
204
57) Which of the following is a standard interface for firmware in the PC and designed to replace the
system BIOS?
NVRAM
CMOS
ROM
UEFI
58) Which of the following is memory that will not lose its content even when power to the computer
system is removed?
CMOS
SDRAM
DRAM
DDR SDRAM
59) Where would you go in order to change the boot sequence so that you could boot to a DVD drive
before booting to the hard drive?
Control Panel
Jumper settings on the motherboard
Command prompt
BIOS/UEFI settings
60) Which of the following values represents the relationship between the speed of the CPU and that of
the motherboard or system bus?
Multiplier
Correlation
Relation
Division
61) Which of tithe following standards has been adopted by many vendors which require the operating
system to check the integrity of system files before allowing the boot process to complete?
PXE Boot
Safe Boot
Secure Boot???????
Lo jack
62) Which of the following is the name of the diagnostic test that is performed by the BIOS/UEFI during
the boot process?
CHS
POST
PRE
CMOS
63) Which of the following is not a characteristic of serial ATA drives?
data cable as seven pins
power cable uses the Molex connector
power cable is a wider 15 pin shape
maximum cable length of 2m
64) How many drives are supported on the IDE channel at a single time?
 One
Two
Three
Four
65) What is the condition of a hard disk suffers from when pieces of large files are split across the disk
and results in a decrease in performance?
defragmentation
corruption
fragmentation
virtual memory
66) When installing a CD drive into a system that is a single hard drive, you are trying to determine the
recommended location for the new CD drive. Which controller should you place the drive on what
jumper setting should be used? (Choose two)
Primary IDE
Secondary IDE
Slave
Master
67) Which drives are gaining in popularity because of their highly portable nature and the ability to or
large amounts of data?
floppy drives
zip drives
DVDs
flash drives
68) What is usually used on an IDE drive in order to configure the drive relationship on the channel?
Switches
Jumpers
Cables
None of the above
69) Which drive standard is capable of transmitting data at up to 600 Mbps?
IDE
EIDE
SATA3
SATA2
70) How many IDE controllers are available on most motherboards?
1
2
3
0
71) How many devices are connected to a SATA port on the motherboard?
1
2
3
4
72) Which of the following is performed by the manufacturer and is the process of writing sectors and
tracks on a hard drive?
Low-level formatting
Defragmentation
High-level formatting
 OS installation
73) What represents the smallest physical space on a hard disk drive?
Sector
Track
Cylinder
Cluster
74) Which of the following is defined as concentric circles on the hard disk drive platter?
Cylinders
Clusters
Tracks
Sectors
75) Which is the smallest logical unit to which an operating system can write to on the hard disk drive?
Cluster
Sector
Cylinder
Directory
76) How large is a sector on a hard disk drive?
512 bytes
1024 bytes
2048 bytes
They vary based on the drive size
77) What is the primary difference between hard disk drives and solid state drives?
SSD are cheaper
Hard disk drives are more reliable
SSD have no moving parts
HDD have no moving parts
78) Which type of RAID used for hard drives is also known as disk mirroring?
RAID 0
RAID 1
RAID 5
RAID 3
79) Which type of RAID does not provide redundancy or fault tolerance but increases performance?
RAID 0
RAID 1
RAID 5
RAID 10
80) Which type of RAID performs the greatest and is the most reliable in relation to fault tolerance?
RAID 5
RAID 6
RAID 10
RAID 0
81) How many pins are there in the SATA3 data cable?
7
9
15
40
82) What is the capacity of a standard Blu-ray drive?
25 GB
 25 MB
50 GB
35 GB
83) What type of DVD is the most common which can hold 4.7 GB of data?
DVD-9
DVD-14
DVD-5
DVD-4
84) Which of the following is required in order to take advantage of most drive encryption technologies?
Secure boot
TPM chip
POST stamp
RAID controller
85) What type of connector is used for standard IDE drives?
Berg
Molex
SATA
None of the above
86) Which type of flash memory card are the most popular for digital cameras, smartphones, and tablets
today?
xD
SD
Compact Flash
USB flash drive
87) Which type of drive uses the operating system and multiple drives, one magnetic and one solid state
in order to increase storage performance and efficiency?
Hybrid drive
Flash drive
Virtual memory
Solid state drive
88) Which of the following is the maximum RPM that is available for desktop drives?
5400
7200
10000
15000
89) Which of the following is unique in regards to the installation of optical drives in comparison with
fixed disk drives?
Connect the audio cable to the motherboard
Connect the data cable to the drive
Locate an open drive bay in the chassis
Connect the power cable to the drive
90) Which of the following removable media types is available in 25GB capacity along with the ability to
erase and rewrite?
CDRW
BDRE
DVDRW
DVD+R
91) What is the capacity of a standard DVD 5 disc?
 4.7 GB
9.3 GB
18 GB
50 GB
92) Which type of expansion bus uses slots that are white by convention and was standardized in the
mid 90's?
PCIe
USB
PCI
ISA
93) Which of the following is the bandwidth contained in a single lane on the PCIe bus standard?
100 Mbps
250 Mbps
300 Mbps
500 Mbps
94) Where do expansion cards connect in order to interact with the CPU on the motherboard?
Northbridge chip
Directly to CPU
Southbridge chip
IDE connector
95) Which of the following is used instead of PCI slots in low profile and small form factor cases to
provide the combination of modem and networking capabilities?
USB
Firewire
Riser cards
Daughterboard
96) Which of the following riser cards is the latest and supports the ability to combine modem, LAN, and
audio support?
ANR
CNR
Audio/Modem riser
ACR
97) Which of the following is required by any component connected to the PC in order to interrupt the
processor to request time?
IRQ
IO Address
Device Driver
DMA channel
98) Which transmission method is standardized as RS " 232?
Serial
parallel
USB
FireWire
99) The most common type of serial connector on the modern PCs is which of the following?
DB-9
DB 15
DB-25
none of the above
100) When using parallel printers what is the connector that is used to connect to the print device itself?
IEEE 1284
DB-25
Centronics 36 pin connector
IEEE 1394
101) Which of the following is not a feature of universal serial bus connections?
Hot swapping himself configuration
up to 63 devices on the bus
high-speed data transfer speeds
plug-and-play
102) Which USB standard is referred to as high-speed USB and sports transfer rates up to 480 Mb per
second?
1.1
2
3
3.1
103) What type of connector is used primarily for phones and cameras in relation to the USB standard?
Type A
Type B
Mini-B
Macro-B
104) What is the distance limitation for USB 2.0?
3 meters
5 meters
10 feet
10 meters
105) What type of connector is the most common for the personal computer and expansion cards in
relation to the USB standard?
Type A
Type B
Micro-B
Micro-A
106) How much power is possible using the USB host?
5 V of power at up to 6 A
3 V of power at up to 6 A
12 V of power at up to 6 A
5 V of power at up to 3 A
107) Which of the following is not a feature of FireWire?
hot swapping
self-configuration
asynchronous and isochronous data transfer
high-speed data transfer rates up to 300 Mb per second
108) Which of the following is the correct standard name for FireWire?
IEEE 1394
IEEE 1284
IEEE 802.11
IEEE 802.3
109) Which of the following is the amount of power that is provided on the FireWire bus?
 5V
10 V
30 V
50 V
110) Which of the following is the correct number of pins and the connector used for FireWire 800
devices?
4
6
8
9
111) Which of the following terms refers to the number of times that the image is re-created on the
screen?
Resolution
Pixel depth
Onboard memory
Refresh rate
112) Which of the following is the standard connector for VGA connections on monitors and video cards?
DB-15
DVI-D
DVI-A
HDMI
113) Which of the following connection supports digital only and comes as dual link or single link?
DVI-D
DVI-I
DVI-A
HDMI
114) Which of the following is a high-speed method of transmitting digital only data from the computer
to a monitor?
TDM S
HDMI
DVI D
none of the above
115) What program in Windows can you use to look at the properties of expansion devices that are
connected to the PC?
Device manager
System properties
MS Config
Recovery console
116) Which of the following is not a similarity between USB and FireWire?
hot-swappable
self-configuration
multiple devices supported per channel
transfer speeds
117) What is the name of the address that is embedded onto a network card and used for basic
communication?
Protocol address
IP address
Mac address
 Wi-Fi address
118) What type of connector has traditionally been the most common for mice and keyboards?
5 pin DIN
PS/2
USB
Firewire
119) Which of the following statements about PS/2 mice and keyboards is not correct?
hot swappable
often color-coded and labeled for proper installation
sometimes not available on current systems that use USB instead
connectors are key to prevent improper connection
120) What type of mouse identifies a mouse in which the movable component is on top of the mouse
thus not requiring the user to move the mouse on a flat surface?
Mechanical
Optical
Wireless
Trackball
121) Which of the following mice uses a laser light in order to detect across the flat surface?
wireless
optical
mechanical
radio
122) Where we user go into control panel in order to change the layout for the keyboard?
regional options
device manager
system properties
numbers and currency
123) What type of component is used to convert analog signals such as images and text and numbers
into a digital form?
touch screen
digitizer
keyboard
stylus
124) Which of the following devices is used to connect multiple systems and provide the switching of
video, keyboard, and mouse?
VGA
PS/2
USB
KVM
125) What characteristic of CRT monitors refers to the number of pixels on the monitor?
Aspect ratio
Resolution
Refresh rate
Dot pitch
126) Which of the following characteristics refers to the relationship between the horizontal and vertical
sizes?
Dot pitch
Aspect ratio
 Refresh rate
Screen size
127) Which of the following is the distance in millimeters between the dots of the same color on a
monitor and directly relates to the quality of the image?
Screen size
Refresh rate
Dot pitch
Resolution
128) Which of the following is NOT an advantage that LCD monitors have over CRT monitors?
Less glare produced
Less heat creation
Less expensive
Less power usage
129) What is used on an LCD monitor in order to produce the picture sent from the video card?
Electron beams
Liquid crystal molecules
Light emitting diodes
Shadow mask
130) Which of the following is a characteristic important when purchasing an LCD that is not important
when purchasing a CRT monitor?
Screen size
Viewing angle
Dot pitch
Contrast ratio
131) Which of the following printers is considered an impact style printer?
dot matrix
laser
inkjet
thermal
132) Which of the following is not typically a reason that dot-matrix printers are still in use?
Their ability to print multipart forms
The ability to use continuous form paper
Their ability to print daily reports
The high level of print quality they produce
133) In order to remove dust and debris from a dot-matrix printer what should be used?
clean cloth
oil
compressed air
vacuum
134) If nothing prints using an inkjet printer which of the following is most likely not the issue?
connection problem
no power to the printer
empty cartridges
incorrect paper type
135) During which stage of the laser printing process is excess toner removed from the EP drum using
the blade and light source?
cleaning
conditioning
 writing
developing
136) During the laser printing process which of the following components is responsible for giving the EP
drama uniform negative charge?
Transfer Corona
Primary Corona
Laser
Fusing Assembly
137) During which part of the laser printing process is the laser involved?
writing
developing
transferring
conditioning
138) Which of the following components is used to ensure that the paper is positively charged and will
attract the negatively charged toner?
Fusing assembly
Transfer Corona
Primary Corona
Toner cartridge
139) What type of input devices used as an authentication mechanism verifying the identity of an
individual?
webcam
keyboard
fingerprint scanner
barcode reader
140) Which type of printer uses the EP drum and toner cartridge?
Inkjet
Laser
Dot matrix
Thermal
141) Which of the following is the most common type of printer for home use?
dot-matrix
thermal
laser
inkjet
142) If you are unable to print to a laser jet printer and the output is completely garbled which of the
following components should you suspect?
toner cartridge
fusing assembly
device driver
USB connection
143) What component is used to melt the toner onto the paper in the laser printer?
Transfer Corona
Toner Cartridge
Laser
Fusing Assembly
144) What kind of mouse requires cleaning?
Optical
 Mechanical
Radio
USB
145) Which component in the dot matrix printer could represent a health hazard if not handled
carefully?
Print head
Connection
Tractor feed
Paper source
146) The paper is given a negative charge as a part of the laser printing process in order to attract toner.
True or False?
True
False
147) Which of the following is the most common type of battery use for portable computers today?
Nickel metal hydride
Nickel Cadmium
Lithium Ion
None of the above
148) Which of the following CPUs is not a purely mobile CPU?
Intel i5
Celeron M
Core Duo
Mobile Athlon 64
149) Which of the following power management options is used to save the contents of RAM to the hard
disk and completely shut down the system for extended periods of non-use?
suspend
hibernate
standby
shutdown
150) How many pins would you find in a DDR three memory chip for laptop computers?
184
144
200
204
151) Which of the following is meant to be the replacement for PCMCIA cards in laptop computers?
Express Cards
CardBus
USB
Docking stations
152) What key do you use to activate additional characters on a laptop keyboard?
CTRL
ALT
FN
NUM LOCK
153) Which of the following is the most commonly replaced item on a laptop computer?
LCD
Keyboard
Battery
 Motherboard
154) Which of the following components is always integrated on the laptop computers but typically an
add-on for desktop systems?
USB ports
Video connection
Wireless networking
NIC
155) Which of the following is the most common form factor for laptop hard drives?
5.25 inch
2.5 inch
1 inch
10 inch
156) If a mobile device screen falls within the range of 5" and 7" what is it called?
Tablet
Smart phone
Phablet
Wearable technology
157) What type of device uses satellites for directional based navigation and is found in separate
handheld devices and most smartphones and modern tablets?
NFC
Bluetooth
Wi-Fi
14. GPS
158) What must you pay close attention to in order to prevent damage when replacing the keyboard on
a laptop computer?
The data ribbon
The connection to the power supply
Connection to the touchpad
Connection to the LCD
159) What is more important in laptop computers due to battery consumption then it would be on
desktop systems?
BIOS configuration
Disabling ports
Power options
Configuring display options
160) What device is the latest wearable technology?
Smart camera
Smart watch
Smart phone
Tablet
161) Which of the following components is a necessity when working on laptop computers but not for
desktop systems?
Screwdriver
Anti-static wrist strap
Torx screwdriver
Flashlight
162) Which component is often found near the memory on a laptop computer and is easily replaced to
add functionality to the laptop?
 PCIe
Hard drive
Battery
Power supply
163) Which connection type is available on Apple products and is superior in some ways to the non-
proprietary USB standard?
Thunderbolt
Display port
Lightning cable
None of the above
164) Which type of radio communication is enabled on some devices such as smartphones and provides
connectivity up to 20 cm distance apart?
Bluetooth
Wi-Fi
NFC
GPS
165) Which of the following is the standard port found on smartphones and tablets that enables
charging the battery as well as connection and data transfer to a PC?
Micro-USB
Firewire
Thunderbolt
Display port
166) Which of the following is NOT a feature of the LAN Client-Server or domain model of networking?
Centralized administration
Each host responsible for securing resources
Policies can control client settings on workstations
Contains a central database which has information on all network resources
167) Which of following is the protocol of choice on the Internet and with most all of today's network
operating systems?
TCP/
NetBEUI
IPX/SPX
OSI/RM
168) Which of the following network topologies is the most resistant to the failure of a single host or
communication channel?
Mesh
Star-bus
Star
Star-ring
169) Which of the following layers in the OSI / RM is responsible for the routing of packets from source
to destination?
Transport
Network
Application
Data Link
170) Which of the following layers would contain a protocol such as HTTP which is used to traverse the
World Wide Web?
Transport
 Session
Application
Presentation
171) A network cabling method which uses unshielded very pliable copper to deploy computer networks
is a good description for which of the following cable types?
Fiber
STP
UTP
Coaxial
172) Which of the following wireless standards has the potential to become a major standard for
providing Internet access at high speeds wirelessly for rural areas with a signal that continues for up to
30 miles?
802.11a
802.16
802.3
802.11n
173) Which of the following fiber connectors has a ferrule connector that is used to connect the fibers
using of push/pull motion for connection?
SC
ST
LC
MT-RJ
174) Which of the following connectors is used for today's Ethernet networks?
RJ-11
RJ-45
RJ-8
RJ-25
175) Which of the following address types if generally added by the manufacturer of a network card?
MAC
IP
IPX
PHY
176) Which of the following wireless protocols suffers from fewer interference problems and can be used
when required to provide up to 54Mbps transfer rates?
802.11b
802.11a
802.11g
802.11n
177) Which of the following devices is used in infrastructure WLANs to connect wireless clients to the
wired network devices and connections?
SSID
WPA
WAP
WEP
178) Which of the following wireless technologies provides slow transfer over short distances and is
primarily used for mobile device connectivity?
802.11
WIMAX
 802.11a
Bluetooth
179) Which of the following wireless network protocols is the newest standard providing 200+ Mbps
transfer rates over radio frequencies operating on the 2.4GHz band?
802.11g
802.11a
802.11n
802.16
180) Which of the following TCP/IP Layers offers the same services using the protocols TCP and UDP that
are specified in the Transport layer of the OSI/RM?
Application
Internet
Transport
Network Interface
181) Which of the following core protocols in TCP/IP is responsible for addressing and routing of data?
TCP
UDP
ICMP
IP
182) You need to configure a rule on the network firewall, what port should you define in the rule to
allow RDP traffic to network servers?
3389
53
80
443
183) What is the network ID for an address 192.168.10.220/24?
192.168.10.0
192.168.0.0
192.168.10.200
192.0.0.0
184) You need to create the appropriate DNS entry for your SMTP E-mail server. Which type of resource
record should you create?
A
PTR
SRV
MX
185) Which of the following addresses usually indicates that a DHCP server has not responded in a timely
fashion and the host has automatically generated an address for use?
169.254.65.233
192.168.1.100
172.16.31.157
10.2.45.254
186) Which of the following troubleshooting utilities will send ICMP Echo Request messages to a
destination computer in order to test general network connectivity?
PING
TRACERT
NSLOOKUP
IPCONFIG
187) Which of the following commands will show all active listening TCP/IP connections?
Ipconfig /all
Net view
Netstat -a
Tracert
188) You have a host computer that has automatically generated an address and you would like to force
the client to attempt to contact a DHCP server?
Ipconfig /all
Ipconfig /registerdns
Ipconfig/flushdns
Ipconfig /renew
189) Which layer provides hardware addressing capabilities and is used to package frames for delivery
over the wire?
Network interface
Internet
Transport
Application
190) Which of the following is also known as a multi-port repeater?
Switch
Switching hub
Hub
Router
191) Hubs generally provide connectivity in older Ethernet networks and could have which of the
following connector types available? (Choose all that apply)
Coaxial
RJ-45
RJ-11
Token Ring
192) Which of the following networking devices provides significant advantages over standard Ethernet
hubs because of the isolation of collision domains?
Router
Switch
Bridge
Repeater
193) You need to implement a device that is capable of monitoring and restricting Internet access in
addition to increasing performance for commonly downloaded files?
NAT
Firewall
Proxy server
Gateway
194) Which of the following network devices requires a unique identification for each interface and
representative network segment?
Router
Layer 3 switch
Bridge
Firewall
195) Which of the following provides the best description for a wide area network or (WAN)?
Computers, servers, and other devices connected using local connectivity devices in the same
geographical area
Multiple local area networks connected to one another using private networking technologies
Multiple local area networks connected to one another often utilizing public carriers such as leased
data lines
All the computers and servers that are available on the Internet
196) Which of the following connectivity methods is often used for small business and homes in order to
connect to a public carrier but could also be used as a backup connection for larger companies providing
a dedicated and guaranteed amount of bandwidth?
Cable
DSL
PSTN
ISDN
197) Which of the following is considered a private IP address?
192.168.1.100
171.16.32.250
110.100.100.255
11.0.0.1
198) Which network model is identified as not requiring dedicated servers and where resources are
shared on each individual computer?
Hierarchal
Centralized
Workgroup
Domain
199) Which of the following would not be considered a requirement in order to connect to a computer
network?
NIC
Network client
Network server
Network protocol
200) What is the name of the component associated with network interface cards that are used to
transmit and receive over the network?
half-duplex
full-duplex
modem
transceiver
201) Which of the following topologies is the only one to not suffer from a single point of failure?
Mesh
Star
Ring
Hybrid
202) Which of the following network classifications would predominantly use Bluetooth and wireless
technologies?
MAN
CAN
PAN
LAN
203) Which of the following devices is primarily responsible for controlling traffic that flows from one
network to another?
 Switch
Router
Vlad
Firewall
204) Which protocol is used in voice over IP to set up communication sessions between a sending and
receiving system?
RTP
SIP
SNMP
SMTP
205) Which of the following is the standard used for wiring twisted-pair cables?
T568A
IEEE 1284
802.1X
IEEE 802.3
206) Which of the following network tools is used to attach the RJ-45 connector to unshielded twisted
pair cabling?
Punchdown tool
cable tester
toner probe
crimper
207) You need to configure a home router to allow remote desktop traffic into an internal computer.
Which of the following port should you open?
3389
25
443
80
208) You've been asked to configure a port on your network firewall to allow email traffic inbound to
your messaging server. Which of the following should you open?
21
22
23
25
209) Which of the following protocols is a retrieve only email protocol?
SMTP
POP3
HTTP
FTP
210) Given the following IP address configuration: 221.90.17.141/19 what is the network ID?
221.90.0.0
221.0.0.0
221.90.17.0
221.90.32.0
211) Given the following IP address configuration: 10.255.255.240/23 what is the subnet mask?
255.255.255.0
255.255.252.0
255.255.254.0
255.255.255.128
212) What is the class of the following IP address? 126.12.255.254
A
B
C
D
213) Which protocol in TCP/IP is responsible for error-free connection-oriented delivery between two
systems?
TCP
ICMP
IGMP
IP
214) Which protocol in TCP/IP is responsible for ensuring that packets are routed to the correct local
address using an address associated with the network card?
ARP
IP
ICMP
IGMP
215) Which protocol is utilized in Windows networks commonly associated with the directory service for
querying information about users and computers on the network?
LDAP
Kerberos
SMB
NetBIOS
216) Which protocol provides single sign-on capabilities in a Windows domain environment?
Kerberos
SMB
NetBIOS
SSL
217) You need to ensure that DHCP related traffic is allowed between clients and the DHCP server. Which
port should you open up on the firewall?
25
67
53
80
218) Which of the following protocols is used by both the PING and the TRACERT command line utilities?
IGMP
ICMP
IP
TCP
219) Which Wi-Fi standard operates in the 2.4 GHz frequency range and is capable of sending data up to
54 Mb per second?
802.11b
802.11a
802.11n
802.11g
220) Which of the following is not backwards compatible with 802.11b?
802.11a
802.11g
 802.11n
802.11ac
221) Which part of the DHCP process is used by the server to send that the client a potential address to
use for configuration?
Discover
Offer
Request
Acknowledge
222) Which of the following is not a benefit of IPv6 in comparison with IPv4?
Prioritized delivery
Enhanced security
No need for automatic configuration
Larger address space
223) Which of the following is the correct length of the IPv6 address?
32
48
64
128
224) Which of the following is not a valid IPv4 address for configuring a client computer?
237.245.110.1
10.1.4.234
192.168.1.250
172.16.255.254
225) Which of the following is not a valid IPv6 address?
2601:FE64:FE80::F800
2601::FE64::01:0111
2601::1
2601:F64:1::15FF:33EE:EA:BC
226) Which IPv6 address type is the equivalent to a public IPv4 address?
Global unicast
Site local
Local unicast
Anycast
227) Which Wi-Fi mode are you utilizing if you connect two computers directly using Wi-Fi technologies?
Ad-hoc
Infrastructure
Point-to-point
Mesh
228) Which of the following wireless security configurations can ensure that only authorized computers
are able to connect?
MAC Filtering
Auto channel select
Port forwarding
DMZ configuration
229) Which of the following wireless security configurations can be used to ensure that users must know
the name of your network in order to be able to connect to?
max filtering
auto channel select
 disable SS ID broadcast
enable WPA encryption
230) Which of the following is a distributed hierarchical system of servers that are used to resolve names
to numerical IP addresses?
NetBIOS
DNS
DHCP
SMB
231) What port does DNS listen on in order to resolve names to IP addresses?
67
80
3389
53
232) What type of fiber-optic network is capable of sending data the farthest without the need of a
repeater?
Single mode
Multi-mode
Fibre channel
None of the above
233) Which of the following should you avoid during communication with customers?
Jargon
Respectful speech
Looking them in the eye
Respecting nonverbal cues
234) Which of the following is the final step in troubleshooting an issue?
identify probable cause
ask questions to gather information
implement a plan of action
ensure the customer is satisfied with the resolution
235) As a safety precaution, you should never open up a power supply and attempt to repair it. True or
False?
True
False
236) Which of the following could be defined as "determining the underlying reason that a problem
occurs in order to prevent similar problems in the future"?
Efficiency tracking
Issue prevention
Root cause analysis
Problem analysis
237) A customer brings a PC in for repair. Which of the following should a technician do in order to better
understand the customer's issue?
Begin running diagnostic software and confirm findings with another technician
Ask a series of open ended questions to determine the symptoms
Ask close ended questions so the customer does not get overwhelmed with industry jargon
Get the customer contact information, run diagnostic tests, and then confirm the findings with the
customer
238) Which of the following is the first step when troubleshooting an issue?
Establish a theory of probable cause
 Document findings, actions, and outcomes
Verify full system functionality
Identify the problem
239) The best information to document when changing the refresh rate of a display adapter is which of
the following items?
The previous refresh rate and the new setting to be applied
The method that was used to access the display properties and change the refresh rate
All the refresh rates that were tested
The color resolution and the refresh rate that the customer requested
240) Which of the following physical components would you normally suspect in a scenario where you
smell a burning smell coming from a PC?
Power supply
CPU
Memory
Disk
241) Which of the following physical components would you normally suspect in a scenario are
continuous reboots happen?
Power supply
CPU
Disk
USB
242) Which of the following is often indicative of a CMOS battery failure?
Bios time and settings reset
blank screen on boot up
no indicator lights
intermittent device failure
243) You are working on a system on which a certain application continuously crashes upon use. Which
of the following physical component should you suspect?
Hard drive
USB
RAM
CPU
244) Which of the following logical failures on a hard disk drive can often be remedied by using the bios?
Booting to the wrong drive
RAID not found
Fragmentation
Bad sectors
245) Which of the following operating system tools is used to determine if bad sectors exist on the hard
disk drive?
FORMAT
CHKDISK
Disk recovery software
DISKPART
246) Which of the following should you use if you have configured a display adapter to a resolution
which is not supported?
Replacement video card
BIOS
Advanced Startup Options
 Display properties
247) You recently added a device driver to your system and it is now unable to boot. Which of the
following options should you use to load basic drivers and services and enable the system to boot once
again?
Safe mode
last known good configuration
Windows RE
Windows PE
248) Which of the following network problems is most commonly related to wireless connectivity?
Signal strength
no conductivity
limited conductivity
local only conductivity
249) Which utility is used to verify the configuration of the client and should be used first when
troubleshooting network connectivity issues?
PING
TRACERT
PATHPING
IPCONFIG
250) Which TCP/IP troubleshooting utility verifies conductivity with the remote system using ICMP?
PING
TRACERT
NETSTAT
NSLOOKUP
251) You are troubleshooting a client that cannot connect to any systems. The client's IP address is listed
as 0.0.0.0. What is the problem?
IP address misconfiguration
IP Address conflict
APIPA address
DHCP server out of addresses
252) A user states a computer will not completely boot; it just keeps rebooting. Which of the following
questions might a technician ask to try and determine the cause? (Select TWO).
Are you sure the power button is not stuck?
Was any hardware installed since it last worked?
Is the power cable on the monitor loose?
Has the monitor been replaced recently?
Were there any new software updates done?
253) Which of the following problems is most commonly related to a printer driver issue?
Access denied
Will not print
Error codes
Garbled characters on the paper
254) Which of the following printer issues is unique to laser printers?
toner not choose to the paper
creased paper
paper jam
no conductivity
255) You have recently installed a new video card into a PC and now are unable to start the machine.
Which of the following advanced startup options should you choose first in order to troubleshoot the
problem?
Safe mode
Safe mode with networking
Debugging mode
Last known good configuration
256) Which of the following commands will show all active listening TCP/IP connections?
Ipconfig /all
Net view
Netstat -a
Tracert
257) You have a host computer that has automatically generated an address and you would like to force
the client to attempt to contact a DHCP server?
Ipconfig /all
Ipconfig /registerdns
Ipconfig/flushdns
Ipconfig /renew
258) A customer is having a problem with network connectivity to the Internet and you are
troubleshooting over the phone. Which of the following is the first action that you should take?
Identify the affected area
Determine if anything has changed
Plan the proposed solution
Document the problem
259) Which of the following is a problem unique to troubleshooting WLANs?
Signal strength
Encryption mismatch
Authentication failures
Connectivity issues
260) Which of the following tools is used to eliminate any cached DNS entries on a client that is having
trouble connecting to some Internet websites?
Ipconfig /renew
Ipconfig /all
Ipconfig /registerdns
Ipconfig /flushdns
261) Which of the following tools can verify connectivity and the route a packet takes to the remote
network but is often blocked by perimeter firewalls or routers?
PING
TRACERT
NBTSTAT
NETSTAT
262) Which of the following command line tools is used to gather information about currently connected
sessions?
PING
TRACRT
NETSTAT
IPCONFIG
263) Which parameter for the TRACERT utility will bypass name resolution and speed up the results?
-A
 -D
-R
None of the above
264) Which parameter for the PING utility is used to perform a continuous PING?
T
N
S
A
265) Which of the following commands verifies conductivity between two hosts?
Chkdsk
Dxdiag
Ipconfig
Ping
266) A user reports that their computer suddenly will not boot. When the technician arrives, they
discover that the user is very worried they will not be able to complete a research paper they've been
working on which is due by the end of the day. Which of the following is an appropriate response to the
user's concerns?
A Trojan may have infected the OS or worked its way into the MBR. What did you download recently
that caused the problem?
I understand your concern, and will try to have your computer working again as quickly as possible so
that you can finish your report.
If the paper was so important to you, you should have created a backup copy so you could finish it on
another computer.
I do not understand why you are upset. I am sure your professor will understand and you will be able to
turn in the paper tomorrow.
267) A technician receives a boot error message that the operating system is not found. Which of the
following should the technician check?
the boot order in the bios
if plug-and-play is enabled
if the computer is in safe mode
if the bios is current
268) Customer reports that a laser printer produces poor quality printouts. Having arrived on-site the
technician has a discussion with the customer reviews some examples of the print jobs. Which of the
following should the technician do next?
clean the toner cartridge
change the paper
replace the fuser
print test page
269) Which of the following may cause a customer to experience excessive heat in a laptop?
processor is improperly seated due to bent pins
insufficient memory for the operating system
the airflow is blocked
excessive internal display brightness is set
270) The user reports that the desktop appear smaller than usual and there's a large black border
around the desktop on the monitor. Which of the following would be the most likely way to fix the
problem?
have the user demagnetize and restart the monitor
configure display settings on the monitor
 change to a lower resolution
configure display settings and device manager
271) A user is using a network laser printer that spools constantly. The user has tried power cycling the
printer. Which of the following should the technician recommend that the user do first?
restart the print spooler service
reboot the computer
access the print queue and pause all print jobs
purchase a new USB cable
272) The computers overheating that the fans are not obstructed and there's no dust on the
components or heat-sinks. Which of the following is the most likely cause of the overheating?
the case is too small
the processors too fast
one or more fans are inoperable
the memory is defective
273) Which of the following form factors on the motherboard is the smallest and is primarily used for
mobile devices?(Choose Two)
LPX
Mini-LPX
ITX
PICO-ITX
274) Which of the following is the best description of the double data rate RAM or DDR?(Choose Two)
dynamic RAM synchronized with the system clock
dynamic RAM synchronized with the system clock
static RAM synchronized with the system clock and transferring on the rising and falling edge of the
clock cycle
static RAM not synchronized with the system clock
275) Which of the following sizes of PCIe cards are most likely used for video connections?(Choose Two)
X1
X2
X8
X16
276) Which of the following resolution standards is used by widescreen LCD monitors above 22" in
screen size?(Choose Two)
SXGA
WSXGA
UXGA
WUXGA
277) Which of the following is the most common form factor for memory and laptop computers?(Choose
Two)
SO DIMM
MICRO DIMM
PROPRIETARY
DIMM
278) Which category of Ethernet UTP cabling is required in order to achieve the speeds of Gigabit
Ethernet?(Choose Two)
Cat3
Cat5
Cat5e
 Cat6
279) What is the host ID for address 172.19.4.72 with a subnet mask of 255.255.224.0(Choose Two)
0.72
4.72
172.19.0.0
280) What type of cabling is required in order to implement Gigabit Ethernet?(Choose Two)
Cat3
Cat5
Cat6
Cat5e
281) Which TCP/IP troubleshooting utility can be used to view active network connections on a client
system?( Choose two)
PING
NETSTAT
NET
TRACERT
282) Which type of expansion bus is the most common for modern video cards?(Choose two)
AGP
PCIe
PCI
VGA
283) Which of the following is the cable length limitation for both IEEE 1394 and IEEE 1394b?
4
5
4.5
3