Text & Voice Dispatch Software

User Manual

Document Version: V1.1

Release Date: 05-2014

Copyright Information
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PRC and/or other countries or areas. The Company retains the ownership of its trademarks and product
names. All other trademarks and/or product names that may be used in this manual are properties of
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The product describes in this manual may include the Company’s computer programs stored in memory
or other media. Laws in PRC and/or other countries or areas protect the exclusive rights of the Company
with respect to its computer programs. The purchase of this product shall not be deemed to grant, either
directly or by implication, any rights to the purchaser regarding the Company’s computer programs. Any
of the Company’s computer programs may not be copied, modified, distributed, decompiled, or
reverse-engineered in any manner without the prior written consent of the Company.

Disclaimer
As a leading supplier of professional wireless communications equipment and solutions, Hytera provides
a series of software for the worldwide customers to help customers to further understand our DMR
products. This software is:

-Free of charge

-Small and simple

-Easy to configure and use

-For basic use only

-Available online for download

These softwares are meant for demo purposes and does not contain any time limitation on using it.
Hytera currently does not provide any customer support via the Sales, Marketing and Customer Service
departments with regards to the use of these softwares. Usage and setup guides are available for each
of the software to assist you in evaluating them. Hytera endeavors to achieve the usability and
completeness of free software, but no warranty of accuracy or reliability is given. All the specifications
and designs are subject to change without notice due to continuous products developments. We do
however take in comments about improvements as well as new tool ideas but will not provide any
commitment to its release. We do not guarantee, for any particular purposes, the accuracy, validity,
timeliness, legitimacy or completeness of the free software.If you have any suggestions and
requirements, it is greatly appreciated to submit up to the recommended email address. Comments on
how the tools has helped you would be very much welcomed. This will encourage us to provide more
tools to help your business. Hytera retains the rights to change the products based on the feedbacks
received.

Email Address：[email protected]

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 Contents
Documentation Information...................................................................................................................1
1. Brief Introduction ...............................................................................................................................2
1.1 Typical Application Scenarios .........................................................................................................2
1.1.1 Scenario One ........................................................................................................................2
1.1.2 Scenario Two ........................................................................................................................3
2. Before Use ..........................................................................................................................................4
2.1 Prerequisite .....................................................................................................................................4
3. Software Installation ..........................................................................................................................5
3.1 .Net Framework 4.0 Installation ......................................................................................................5
3.2 vcredist_2010_x86 Installation ........................................................................................................7
3.3 Text & Voice Dispatch Installation ..................................................................................................7
4. Text & Voice Dispatch Configuration .............................................................................................11
4.1 Dispatcher Station Configuration ..................................................................................................11
4.1.1 Dispatch Station - Mobile Configuration .............................................................................. 11
4.1.2 Dispatch Station - Repeater Configuration .........................................................................13
4.2 Terminal Configuration..................................................................................................................15
5. Text & Voice Dispatch ......................................................................................................................17
5.1 Main Interface of Text & Voice Dispatch .......................................................................................17
5.2 Configuration Guide ......................................................................................................................18
6. FAQ ....................................................................................................................................................22
6.1 Opening the Text & Voice Dispatch software failed ......................................................................22
6.2 Under USB connection, Dispatch Station is connected to PC, but display offline .........................22
6.3 Call log and Text message log cannot be saved ..........................................................................22
 User Manual Documentation Information

Documentation Information
This section describes the conventions and revision history of this document.

Documentation Conventions
Instructional Icons
Icon Description

Tip Indicates information that can help you make better use of your product.

Note Indicates references that can further describe the related topics.

Caution Indicates situations that could cause data loss or equipment damage.

Warning Indicates situations that could cause minor personal injury.

Danger Indicates situations that could cause major personal injury or even death.

Notational Conventions
Convention Description

The quotation marks enclose the name of a software interface element. For example,
“”
click “OK”.

The text in boldface denotes the name of a hardware button. For example, press the
Bold
PTT key.

The symbol directs you to access a multi-level menu. For example, to select “New”
->
from the “File” menu, we will describe it as follows: File -> New.

Revision History
Version Release Date Description

V1.0 03-2014 Initial release

V1.1 05-2014 The first time revise

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 User Manual Brief Introduction

1. Brief Introduction
Text & Voice Dispatch is an application based on Hytera DMR API, which support text & voice messages
with terminals. It mainly faces to customers that take orders as communication manner.

This application guarantees time and smooth of working commusnication, and at the same time, it keeps
professional and effective working environment.

Only one free solution is allowed to connect with a dispatch station at the same time.

Note: For the Text & Voice Dispatch to work correctly, it is recommended to turn off the computer
firewall.

1.1 Typical Application Scenarios

Text & Voice Dispatch supports both text and voice operation. For text, it supports both private and
group text messaging. For voice, it supports private, group and all call. It takes command center as the
core, processes work dispatching and reporting through sending and receiving text & voice messages
with executives.

There are message logs for both the text and voice operation for later retrieval. Timing triggered
message is also a feature embedded into this tool to enhance the usability

1.1.1 Scenario One

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 User Manual Brief Introduction

Figures above illustrate one of the use cases for Text & Voice Dispatch.

Text & Voice Dispatch uses portable or mobile as a dispatch station via USB. You can send text & voice
messages to target terminals via radio network or UDP/IP network between dispatch station and target
terminals. In this kind of scenario, you can send both text and voice messages.

1.1.2 Scenario Two

Figure above illustrates another use case for Text & Voice Dispatch.

Text & Voice Dispatch uses repeater as a dispatch station via IP network. You can send text messages
to target terminals via radio network between dispatch station and target terminals.

Note: Repeater as the Dispatch Station only supports text message. It does not support the voice
dispatch.

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 User Manual Before Use

2. Before Use
2.1 Prerequisite
Please prepare the resources in the following list.

Item Description

Operating System: Windows XP/ Windows 7

This guide takes Windows 7 as the example.
PC
As for the USB driver, please refer to the Hytera USB Driver Installation
User Guide of V5.30.42.0.

The Text & Voice Dispatch software is included in the program of CPS R5.5
CPS or above. Please make sure the CPS is installed properly before using this
software. In this guide, we take CPS V5.05.xx.xxx as the example.

The Text & Voice Dispatch software is applicable to the mobile of R5.5 or
Mobile
above.

The programming cable is used to configure the Terminal radio. The detail
Programming Cable for
information, please refer to the mobile’s user manual. The Third Party can
Mobile
get the manual from Hytera local sales.

It is used to connect Dispatch Station and PC that has been installed

Gateway software. There is audio input, audio output and USB port at the
Dispatch Cable
end that connect to the PC, and the other end is used to connect to
Dispatch Station through the 26-PIN port

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 User Manual Software Installation

3. Software Installation
3.1 .Net Framework 4.0 Installation
Step 1. Find dotNetfx40.exe “third_party_tools” file in the archive directory. Double-click Net Framework
4.0 installation package. .

Step 2. Click "Install".

5
 User Manual Software Installation

Step 3. Click "Finish" to complete the Net Framework 4.0 installation.

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 User Manual Software Installation

3.2 vcredist_2010_x86 Installation

Step 1. Find the vcredist_2010_x86 file from “third_party_tools” directory and unzip it.

Step 2. Double-click the installation “vcredist_2010_x86.exe”. Install it by default.

Note：In Win XP, you need to install vcredist_2008_x86.exe and vcredist_2010_x86.exe. In Win 7,
you just need to install vcredist_2010_x86.exe.

3.3 Text & Voice Dispatch Installation

Step 1. Find Setup.exe in the compressed package, double-click the installation Setup.exe.

Step 2. Click on "Next".

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 User Manual Software Installation

Step 3. Choose consent statement, click on "Next".

Step 4. Enter the User Name and Company Name, click "Next".

8
 User Manual Software Installation

Step 5. Select the installation path, click "Next".

Step 6. Click "Install".

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 User Manual Software Installation

Step 7. Click "Finish" to complete the installation.

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 User Manual Text & Voice D
Dispatch Configuration

4. Tex
xt & Voice
V Dispa
atch Config
C guratiion
4.1 Disspatcheer Statio
on Conffiguratio
on
4.1.1 Dispatch Station
S - Mobile Configur
C ration
Step 1. Ru
un the CPS and enter itss main interfface.

Step 2. Se
elect “Progra
am -> Read From Radio
o” or click , you will see
s the pop
p-up “Communication
Po
ort” dialogue
e box.

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 User Manual Text & Voice Dispatch Configuration

Step 3. Select the corresponding USB port (e.g.: USB1) for the MD78X, and click “OK” to enter the
“Read” dialogue box.

Step 4. Select "Conventional -> General Setting -> Network", check the box "Forward to PC" in the
"Network" area, select "NCM" in "Radio's USB Network communication protocol". Default value
is suggested in Radio Control Station IP. It also can be set according to user’s configuration, but
the last digit must be 1.

Step 5. Select "Conventional -> DMR Service -> Basic", in the "Encode" area check the box "All Call
Encode”, “Private Call Encode”, “Group Call Encode”.

Step 6. Select “Program -> Write To Radio” or click , and the “Communication Port” box will pop up.

Step 7. Click “OK” to write the configure information into the MD78X. When the information is written,
the MD78X will restart automatically to make the setting effective.

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 User Manual Text & Voice D
Dispatch Configuration

4.1.2 Dispatch Station

S - Repeate
er Config
guration
Step 1. Ru
un the CPS and enter itss main interfface.

Step 2. Se
elect “Progra
am -> Read From Radio
o” or click , you will see p-up “Communication
s the pop
Po
ort” dialogue
e box.

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 User Manual Text & Voice Dispatch Configuration

Step 3. Select the corresponding USB port (e.g.: USB1) for the RD98X, and click “OK” to enter the
“Read” dialogue box.

Step 4. Select "Conventional -> General Setting -> Network", Ethernet IP is the IP address of repeater.
Gateway IP should be correct. Following figure shows normal IP settings.

Step 5. Select "Conventional -> General Setting -> Network". In the "Network" area, check the box
"Forward to PC". The default value of “RTP Packet Buffer Length” is 1. If it is in Ethernet, you
can set to 3 or above. “Third Party Server IP” is the IP address of PC.

Step 6. Select “Program -> Write To Radio” or click , and the “Communication Port” box will pop up.

Step 7. Click “OK” to write the configure information into the RD98X. When the information is written,
the RD98X will restart automatically to make the setting effective.

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 User Manual Text & Voice D
Dispatch Configuration

4.2 Terrminal Configu

C uration
Step 1. Ru
un the CPS and enter itss main interfface.

Step 2. Se
elect “Progra
am -> Read From Radio
o” or click , you will see p-up “Communication
s the pop
Po
ort” dialogue
e box.

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 User Manual Text & Voice Dispatch Configuration

Step 3. Select the corresponding USB port (e.g.: USB1) for the PD78X, and click “OK” to enter the
“Read” dialogue box.

Step 4. Select "Conventional -> DMR Service -> Basic". Check the box "All Call Encode”, “Private Call
Encode”, “Group Call Encode” in the "Encode" area.

Step 5. Select “Program -> Write To Radio” or click , and the “Communication Port” box will pop up.

Step 6. Click “OK” to write the configure information into the PD78X. When the information is written,
the PD78X will restart automatically to make the setting effective.

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 User Manual Te
ext & Voice
e Dispatch

5. Tex
xt & Voice
V Dispa
atch
5.1 Maain Interrface of Text & Voice Dispatc
D h

Default view
w layout intrroduction:

Area 1: Title bar (click to displlay informatiion of versio

on).

Area 2: Disspatch Statio

on’s ID. If taking repeate
er as dispatc
ch station, slot is selecta
able.

Area 3: Call contact are

ea.

Area 4: Texxt message area. If “Sch

hedule” is un
nchecked, itt will send co
ommand in real time.

Area 5: Me
essage list/ Call
C list.

Area 6: Sta
atus bar (clicck to pop up the configuratio
on window, click
c to clear the
e query list)

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 User Manual Text & Voice Dispatch

5.2 Configuration Guide

Below are the step by step guides to configure the Text & Voice Dispatch to be used with the radio:

Note: The following operation is an example taking mobile as the dispatch station.

Step 1. Please connect the Dispatch Station – Mobile to PC via USB. (If taking repeater as the dispatch
station, please connect it via IP).

Step 2. Run the Text & Voice Dispatch and enter its main interface.

Step 3. The application will automatically connect the Dispatch Station. After it is online, it will prompt
"Device: XX is connected". ”XX” indicates the Dispatch Station ID.

If taking repeater as dispatch station, you can choose slot to send text & voice messages.

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 User Manual Te
ext & Voice
e Dispatch

Step 4. Cliick to ad
dd/ delete/ save the con
ntact list.

an double click “Messag

You ca ge Type” and
d modify it. “Contact
“ ID”” range is 1-16776415. Length
L of
Alias iss 16 charactters. “Add” or
o “Delete” th
he contact, click
c “Save” button to sa
ave contacts
s.

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 User Manual Text & Voice Dispatch

Step 5. The tool supports “Private Alias” ,”Group Alias” or “All Call”,

Click “PTT” button in green to initiate a call. Click “PTT” in red to end the call.

Tip: Text & Voice Dispatch does not support microphone input and output on PC. Voice input and
output are operated on dispatch station. Users can purchase Hytera microphone to make it effective
on PC.

In “Call list” area, you can see call status and talk time.

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 User Manual Text & Voice Dispatch

Step 6. Edit message, click “Send” button. If “Schedule” is unchecked, it will send message in real time.

Step 7. If “Schedule” is checked, it will send the message according to the time set by user.

Step 8. In “Message list” area, you can see the real time message and schedule message.

Step 9. In the bottom, click "Delete" to delete the selected item in Message list or Call list. Click "Clear"
to clear all items in Message list or Call list.

Tip ：If you want to see more historical data, open the file (csv format) in folder “Data” under
installation directory.

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 User Manual FAQ

6. FAQ
6.1 Opening the Text & Voice Dispatch software failed
Phenomenon
Select “Start -> All Programs -> Hytera RCPs -> Text & Voice Dispatch software -> Text & Voice
Dispatch”, but the Text & Voice Dispatch software cannot be opened.
Analysis
. Net Framework 4.0, vcredist_2008_x86 or vcredist_2010_x86 not installed correctly.
Solution
Need to be properly installed. Net Framework 4.0, vcredist_2008_x86 or vcredist_2010_x86.

Please refer to 3.1 and 3.2.

6.2 Under USB connection, Dispatch Station is connected to

PC, but display offline
Phenomenon
Under USB connection, Dispatch Station is connected to PC, but display offline still (about 1 minute
later).
Analysis
1. USB Driver is not installed correctly.
2. Dispatch Station CPS setting is not correctly, Make sure "Network/Forward To PC" is checked.
Solution
1. Need to be properly installing USB Driver.
2. Check "Network/Forward To PC" in CPS.
3. Plug in the USB again or restart mobile.

6.3 Call log and Text message log cannot be saved

Phenomenon
Call log and Text message log cannot be saved.
Analysis
Software does not run as administrator in Win 7 or higher OS. Software installation directory has not
written permission.
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 User Manual FAQ

Solution
Software runs as administrator in Win 7 or higher OS. Software installation directory must have write
permission.

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