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Learning and Development

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Learning and Development

Uploaded by

navishab91
Copyright
© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
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Learning and development is a measure to ensure that there is always an adequate number of skilled,

knowledgeable and developed manpower in an organisation. Learning is a process through which


permanent change is brought upon in capabilities, behaviours, attitude and experience.

Strategic Learning and Development


Learning and development strategies aim at developing long-term organisational capacity in a
fast-evolving environment. The aim of any learning and development strategy is to provide a learning
environment to employees within the company, which helps in their development and progress. In
the dynamic world where products and markets are changing very fast and sustaining competitive
edge is difficult, learning becomes an imperative. The learning rate of an organisation must be higher
than the changes in the business environment for it to achieve its business goals. These strategies
define the organisation's intentions regarding the learning and development activities that will be
undertaken and provide a road map on how these activities should be planned and executed.

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Learning Analytics
Learning analytics is the process of gathering, synthesising, analysing and interpreting data related
to learning and development programs. It also involves communicating the effectiveness and
efficiency of these programs through various metrics. The goal of learning analytics is to avoid
making crude calculations that must be made to produce return on investment figures. Learning
analytics helps in analysing what aspects of learning programs are beneficial and what are not.

Kirkpatrick Model of Training Effectiveness

Level 1: Reaction:
Participant’s reaction to the program: The trainee’s reaction to overall training, including the
coverage of the topics, the method of presentation and the techniques of training
Level 2: Learning:
Training programme, the trainer’s and the trainee’s ability are evaluated on the basis of the following
parameters.
● Learner’s engagement and completion rates:
● Test results
● Trainee feedback

Level 3: Behaviour:
The evaluation includes the manner and the extent to which the trainee has applied his/her learning
to his/her job, which can be measured through the following parameters.

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● Increased retention
● Increased proficiency

Level 4: Results:
The result of training on organisational results, employee engagement and customer satisfaction is
the final assessment of training effectiveness. It can be calculated through the following parameters.
● Customer satisfaction results
● Sales turnover
● Return on investment
● Company-defined targets
● Cost/Benefit of training

TRAINING EFFECTIVENESS METRICS


● Training completion rate: This metric helps in evaluating learners’ participation. A high
completion rate depicts that the majority of the participants found the program useful and
completed it
● Learner’s feedback: This includes questionnaires regarding the instructor's performance,
training manuals and training facility. This statistic denotes the learner’s satisfaction.
● Change in trainee competency: This metric indicates change in the employee's performance
rating after training
COST-BENEFIT ANALYSIS: This is the ratio of total financial benefits derived from training to total
financial cost associated with training
METRICS MEASURING TRAINING’S IMPACT ON BUSINESS:
● Customer satisfaction rate: This metric measures changes in customer ratings after the
training program
● Client referral rates: Changes in client referral rates after training of employees
● Net promoter score: Increase in net promoter score of employees who have been through the
training program
● Employee engagement/turnover ratio pre- and post-training: This ratio shows the effect of
training on employee engagement/employee turnover
● Percentage of promotions after training: This is the ratio of the total number of employees
promoted to the total number of employees who participated in a particular training program
● Changes in internal hire rate: This metric helps in evaluating the effectiveness of training in
increasing the total number of internal hires

Additional Reading
https://www.centerfortalentreporting.org/measurement-and-reporting-check-up/

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