System for Pension Administration (Raksha)
SPARSH
A Presentation on
Pension Sanction & Disbursement System
sparsh.defencepension.gov.in
Vision
• Right Pension At Right Time
• An integrated Digital
Platform For All Pension
Related Activities
sparsh.defencepension.gov.in
Mission
• Easy Validation And Rectification Of Data Through Self-verification
Thereby Creating “First‐time Correct Data”
• Digital Process For Pensioners’ Identification, Removing Requirement
Of Multiple Visits By Pensioners To Pension Offices.
• Added Convenience With Real Time Tracking Of Grievances To Ensure
Timely Resolution Of Any Disputes/Complaints Of Pensioners.
sparsh.defencepension.gov.in
SPARSH - Features
• End to End Solution
• Tells us where is the pendency/backlog
• No Agency involved can hide their actions
• Has compelled everyone to do good and complete their part of
the job timely and efficiently
• All round improvement – PCDA/Record Offices/HOO/Users
sparsh.defencepension.gov.in
SPARSH PENSIONERS
• New Retirees (SPARSH RETIREES) : 84000 +
• Pensioners Migrated on SPARSH
• Post 2016 Migrated : 460713 +
• Pre 2016 still to be migrated
sparsh.defencepension.gov.in
Coverage
INDIAN ARMY INDIAN NAVY
Date : August, 2021 Date : June, 2021
Pensioners: 23 Lakhs+
Pensioners: 1.2 Lakhs+
All 4 services
covered in just
6 months
INDIAN AIR FORCE
Date : February, 2021 Date : October, 2020
Pensioners: 1.95 Lakhs+ Pensioners: ≈ 7 Lakhs
sparsh.defencepension.gov.in
Quick Sanction of Pension
• Configured and Developed in
such a way that pension can be
sanctioned even in 1 day.
3%
Pensions#
• Proved as well in 1500+ claims have been sanctioned in just
One Day
since the launch of SPARSH.
sparsh.defencepension.gov.in
Tangible Benefits
Pension sanction time Time between Sanction 94%
and PPO issuance
95% and First Payment Time reduction in
Reduction in first payment
decreased to 16 days decreased from more than
sanction
from 4 months time 1-2 months to 1-2 days
100% Grievances redressal in 90%
Removal of 3-4 days, earlier it took Time
Online application and reduction
physical 30 days
digital verification* touchpoints
sparsh.defencepension.gov.in
Pensioner’s Portal
• SPARSH provides a personalized pension account to each pensioner
(https://sparsh.defencepension.gov.in)
• Brought complete transparency and access to the pensioner
• Facilities
• Access to all documents (PPO, Corrigendum, Monthly Pension
Slip, Form 16 etc)
• Online grievance redressal system
• Online Profile management to correct/ update personal details
• Online Annual identification (Jeevan Pramaan, DLC, MLC)
sparsh.defencepension.gov.in
Pensioner Data Verification (PDV)
• Pensioner Data Verification aims at enabling the Service Pensioner to
verify his/her own details before sanction of pension.
• To be completed within 5 days from notification.
sparsh.defencepension.gov.in
Service Centres
• Pensioners who are living in far flung areas, or are not tech savvy
can avail all pensioner services under SPARSH at the designated
service centres.
• Details on SPARSH Website
• 163 departmental offices
• 445 branches of State Bank of India (SBI)
• 375 branches of Punjab National Bank (PNB)
• 16 branches of Kotak Mahindra Bank
• Approx 4.5 lakh Common Service Centres (CSCs)
sparsh.defencepension.gov.in
Issues: Annual Identification
Issue Response
1. Through Jeevan Pramaan (Availability of Mobile App)
Methods for Annual Life
2. LC Through Service Centres
Certificate(ALC)/ identification
3. MLC through SPARSH Portal
on SPARSH
4. DLC through SPARSH Portal
1. Non availability of Aadhaar
Identification through Jeevan 2. Selection of PDA as SPARSH- PCDA(P)
Pramaan 3. Selection of PSA as PCDA(P)
4. SPARSH PPO no.
sparsh.defencepension.gov.in
Issues: Grievance & Queries
Issue Response
Pensioner can raise their grievance through:
a. SPARSH Portal Account
How to raise grievance b. PCDAP Website
c. P G Portal
d. Service Center (Banks/CSC/Dept)
Capacity to handle calls:
• Before SPARSH : 220-250 calls/day.
• Currently : 2000-2200 calls/day.
Pension Call Centre
• Now being increased to 6000 calls/day.
#Currently we are getting around 5500-6000 calls/day.
sparsh.defencepension.gov.in
Issues: Pensioners’ Concerns
Issue Response
• SPARSH Website is geo-fenced
Pensioners going abroad • Not accessible outside India
• Identification through Embassy/Consulate
• It is recommended for Service Pensioners
• Automatically gets restored after 15 yrs
Commutation
• Tax Free
• No recovery from Family Pensioners
sparsh.defencepension.gov.in
Other Issues
Issue Raised Response
Bilingual PORTAL It has been done now.
Stoppage of pension if pensioner does not It’s a myth/rumour. Pension will be stopped
operate his/her portal account only if identification not performed till due date
Stoppage of pension after identification Due to wrong reporting of conviction
sparsh.defencepension.gov.in
YouTube Link of DPTI Allahabad
https://www.youtube.com/channel/UCMjRdkW_ElE1YMwLnpjJeXg
sparsh.defencepension.gov.in
Thank You
sparsh.defencepension.gov.in
