General Services Administration

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create
an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET
address for GSA Advantage! is http://www.gsaadvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology FSC Class: D399

Contract No. 47QTCA18D00JM

For more information on ordering, go to the following website: https://www.gsa.gov/schedules

Contract Period: August 30, 2023 – August 29, 2028

MSM Technology
521 C Street
Suite 201
Quantico, VA 22134
Phone: (540) 219-3335
Fax: 202-821-4212

www.msmtechinc.com

Contract Administrator: Michael Ricco

Email: [email protected]

Business Size: Small Business

WOSB, EDWOSB, SBA Certified Small Disadvantaged business, SBA Certified 8a Firm, &
SBA Certified HUBZone Firm

Price list current as of Modification #PS-0016 effective May 16, 2024

Prices Shown Herein are Net (discount deducted)

MSM Technology i
Customer Information
1a. Table of awarded special item number(s) with appropriate cross-reference to item
descriptions and awarded price(s).
Special Item
Recovery Description
Number
54151SRC
54151S Information Technology Professional Services
54151STLOC
54151HEALRC
54151HEAL Health Information Technology Services
54151HEALSTLOC
518210CRC Cloud Computing and Cloud Related IT
51210C
518210STLOC Professional Services
OLMRC
OLM Order-Level Materials (OLM’s)
OLMSTLOC
1b. Identification of the lowest priced model number and lowest unit price for that model for
each special item number awarded in the contract. This price is the Government price based
on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other
concession affecting price. Those contracts that have unit prices based on the geographic
location of the customer, should show the range of the lowest price, and cite the areas to
which the prices apply. Please see pages 17 - 18 for pricing information.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial
job titles, experience, functional responsibility, and education for those types of employees
or subcontractors who will perform services shall be provided. If hourly rates are not
applicable, indicate “Not applicable” for this item. Please see pages 4 - 16 for labor category
information.

2. Maximum order:
SIN Maximum Order Limit
54151S $500,000
54151HEAL $500,000
518210C $500,000
OLM $250,000
3. Minimum order: $100.00
4. Geographic coverage: United States, Puerto Rico, US Territories, and to a port or
consolidation point within the aforementioned locations for orders that are received from
overseas activities.
5. Point(s) of production: United States

MSM Technology 1
6. Discount from list prices or statement of net price: Government Net Prices (discounts
already deducted)
7. Quantity discounts: None
8. Prompt payment terms: Net 30 Information for Ordering Offices: Prompt payment terms
cannot be negotiated out of the contractual agreement in exchange for other concessions.
9. Foreign items (list items by country of origin): N/A
10a. Time of delivery: 30 Days, Negotiated on a Task Order Basis
10b. Expedited Delivery: Contact Contractor
10c. Overnight and 2-day delivery: Contact Contractor to negotiate a fee at time of order for
overnight and 2-day deliverables
10d. Urgent Requirements: Agencies can contact the Contractor’s representative to affect a
faster delivery. Customers are encouraged to contact the contractor for the purpose of
requesting accelerated delivery.
11. F.O.B. point(s): Destination
12a. Ordering address(es). MSM Technology, 501 C Street, Quantico, VA 22134; (410) 703-
2733, [email protected]
12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.
13. Payment address(es). MSM Technology, 501 C Street, Quantico, VA 22134; (410) 703-2733,
[email protected]
14. Warranty provision: N/A
15. Export packing charges, if applicable: N/A
16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A
17. Terms and conditions of installation (if applicable): N/A
18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts
from list prices (if applicable): N/A
18b. Terms and conditions for any other services (if applicable): N/A
19. List of service and distribution points (if applicable): N/A
20. List of participating dealers (if applicable): N/A
21. Preventive maintenance (if applicable): N/A
22a. Special attributes such as environmental attributes (e.g., recycled content, energy
efficiency, and/or reduced pollutants): N/A
22b. If applicable, indicate that Section 508 compliance information is available for the
information and communications technology (ICT) products and services and show where full
details can be found (e.g. contractor’s website or other location.) ICT accessibility standards
can be found at: www.Section508.gov/. MSM Technology supports and facilitates 508 and
accessibility initiatives. Upon request for 508 assistance, we provide such things as electronic
versions of manuals, 1 on 1 classes, descriptions that accompany screenshots, remote access to
assist members of the Government with disabilities, etc. In the event that MSM Technology

MSM Technology 2
does not have 508 accommodations readily available for the specific need, we will work with
the Government and make every reasonable effort to change or develop materials that are
inclusive of all user needs.
23. Unique Entity Identifier (UEI) number: LXWKNUKBSKF9
24. Notification regarding registration in SAM database. Contractor is registered and active.

MSM Technology 3
 SINs 54151S & 54151HEAL IT Professional Services Labor Category Descriptions
Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
The Program Manager plans and manages projects to control overall Bachelor’s Degree
project scope, budgets and schedules for multi-project engagements. in Business,
They interface with senior levels of the customer’s organization and Computer Science,
Program Manager 8
consult with customer and contractor personnel to formulate and review Engineering, or
task plans and deliverables and provide conformance with program and Information
project task schedules and costs and contractual obligations. Technology
The Project Manager manages, plans and coordinates project activities.
They review project proposals or plans to determine schedule, funding
Bachelor’s Degree
limitations, procedures for accomplishing projects, staffing requirements
in Business,
and allotment of available resources to various phases of projects. The
Computer Science,
Project Manager Project Manager establishes work plans and coordinates staffing for each 3
Engineering, or
phase of the project and arranges for recruitment or assignment of
Information
project personnel. The Project Manager identifies functional or cross-
Technology
functional requirements and resources required for each task, supervises
resources, and supports reporting and communications requirements.
The Project Coordinator assists the Project Manager in managing the
project effort, including providing financial and resource reporting,
communications, and other assistance in working with the contracting
officer, customer agency representatives and other stakeholders. The
Bachelor’s Degree
Project Coordinator assists the Project Manager in overall contract
Project Coordinator 3 in Business or Fine
performance including deliverable management, schedule definition and
Arts
management, performance management, cost management, and risk
management. They may also assist with supervising team personnel,
implementing policies, and participating in task analysis, design,
implementation, and operational support.
The Application Programmer is responsible for activities such as program
Bachelor’s Degree
design, coding, testing, debugging or documentation. They have technical
in Computer
knowledge and responsibility of all phases of applications systems analysis
Application Science,
and programming, and understands the business or function for which the 3
Programmer Engineering, or
application is designed. The Programmer writes programs according to
Information
specifications; and updates, repairs, modifies and expands existing
Technology
computer programs.
The Database Administrator administers the organization's databases,
Bachelor’s Degree
using database management system to organize and store data. They
in Computer
ascertain user requirements, create computer databases, and test and
Database Science,
coordinate changes. The Database Administrator interacts with 3
Administrator Engineering, or
development and end-user personnel to determine application data
Information
access requirements, transaction rates, volume analysis, and other
Technology
pertinent data required to develop and maintain integrated databases.
The Documentation Specialist researches, writes, and edits materials for
related reports, manuals, briefs, proposals, instructional material, Bachelor’s Degree
catalogs, technical publications, and/or software and hardware in Computer
Documentation documentation. They obtain technical data from independent Science,
3
Specialist (Senior) observation, review with technical staff members, and/or studies of Engineering, or
published materials and existing documentation. They interface with Information
users, specialists, analysts, programmers, etc., to obtain background Technology
information of technologies, methods, and standards. They

MSM Technology 4
 Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
Documentation Specialist revises text and recommends changes in scope,
format, and content to ensure conformance with established standards.
They edit, standardize, or make changes to material prepared by other
writers; and perform quality assurance on all materials.
The IT Consultant applies their skills in such areas as emerging
technologies, systems development, knowledge of business processes or
specific products, technical background or supervisory capacity to
implement business solutions. They participate as needed in all phases of
software development including planning, analysis, modeling, simulation, Bachelor’s Degree
testing, integration, deployment, and documentation. For example, the IT in Computer
Information
Consultant may perform tasks such as developing functional and technical Science,
Technology 3
information system designs; supervising business integration analysts in Engineering, or
Consultant
the development of software designs, computer programming, system Information
testing or training curricula; leading business process redesign teams in Technology
the development of new business process architectures; designing
training programs for information systems users; performing workflow
analyses; designing and managing databases; or defining information
systems requirements.
The Network Engineer applies complex networking concepts in the
analysis, study, and design of data networks. They analyze network
characteristics (e.g., traffic, connect time, transmission speeds, packet
sizes, and throughput) and recommend procurement, removal, and
Bachelor’s Degree
modification to network components. The Network Engineer designs and
in Computer
optimizes network topologies and site configurations; diagnoses and
Science,
Network Engineer remediates problems; plans installations, transitions, and cutovers of 3
Engineering, or
network components and capabilities; reviews existing network designs
Information
and capabilities with the goal of making refinements to reduce operating
Technology
overhead and/or enhance network throughput; and improves current
network topologies. The Network Engineer communicates with users,
technical teams, and vendors on new technology and system upgrades
and to determine software and hardware engineering requirements.
The Security Engineer identifies or resolves highly complex issues to
prevent cyberattacks on information systems or keep computer
Bachelor’s Degree
information systems secure from interruption of service, intellectual
in Computer
property theft, network viruses, data mining, financial theft, or theft of
Science,
Security Engineer sensitive customer data, allowing business to continue as normal. The 5
Engineering, or
Security Engineer designs, installs, and manages security mechanisms that
Information
protect networks and information systems against hackers, breaches,
Technology
viruses, and spyware. They respond to incidents, investigate violations,
and recommend enhancements to plug potential security gaps.
The Systems Engineer provides knowledge in design, architecture,
development, integration, implementation and administration of systems.
Bachelor’s Degree
They monitor existing systems for structural integrity; oversee the
in Computer
development and installation of new hardware and software; install and
Science,
Systems Engineer configure operating systems and other software; and routinely test 3
Engineering, or
installed software for glitch detection and other issues. They Systems
Information
Engineer designs and implements security systems and redundant
Technology
backups to maintain data safety; writes custom scripts to reduce the need
for human intervention; creates scalable, automated solutions for

MSM Technology 5
 Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
customers; establishes multi-platform versions of the software packages;
writes tests for existing and created code to ensure compatibility and
stability; evaluates, recommends, and implements automated test tools
and strategies; and designs, implements, and conducts test and evaluation
procedures to ensure system requirements are met. They may also
support the Network Engineer to evaluate hardware and software and
resolve LAN/MAN/WAN network related problems.
The Subject Matter Expert has industry experience in the relevant subject
Bachelor’s Degree
matter, often dealing with emerging or highly complex technologies. They
in Computer
use information technology expertise and/or industry focus expertise in
Subject Matter Science,
fulfilling the interpreted customer specifications. The Subject Matter 8
Expert Engineering, or
Expert is a highly experienced professional in the industry who provides
Information
thought leadership related to current and future customer plans with
Technology
regard to the stated information technology.
The Technical Architect provides thought leadership related to current
and future customer plans with regard to the stated information
technology, and they may specialize in data architecture, application
Bachelor’s Degree
architecture, enterprise architecture, security architecture, and/or
in Computer
infrastructure architecture. The Technical Architect possesses knowledge
Science,
Technical Architect of the future direction and trends associated with their specialty, and is 8
Engineering, or
experienced designing, integrating, and/or implementing information
Information
architecture solutions. The Technical Architect designs architecture to
Technology
include the software, hardware, and communications to support the total
requirements as well as provide for present and future cross-functional
requirements and interfaces.
The Help Desk Specialist analyzes problems and provides technical
Bachelor’s Degree
assistance, support, and advice to end users for hardware, software, and
in Computer
systems through phone, email, or chat. They resolve computer software
Help Desk Science,
and hardware problems, and serve as a contact for users having problems 3
Specialist Engineering, or
with computer software, hardware, and operating systems. The Help Desk
Information
Specialist answers questions, applying knowledge of computer software,
Technology
hardware, systems, and procedures.
The Data Analyst provides expertise and guidance in the use of database
management systems. They support the design, implementation, and
maintenance of databases with respect to access methods and time, Bachelor’s Degree
device allocation, validation checks, file organization, indexing methods, in Computer
protection and security, documentation, guidelines, and statistical Science,
Data Analyst 3
methods. The Data Analyst establishes procedures for operations of the Engineering, or
database and database management systems. They collect data elements Information
and prepare database specifications; develop, maintain, and control the Technology
data dictionary; and are experienced with multiple database systems such
as Oracle, MS SQL Server, DB2, Sybase, and NoSQL platforms.
The Business Analyst provides knowledge in business process and system
Bachelor’s Degree
analysis, design, improvement, and implementation efforts or in
in Computer
translating business process needs into technical requirements. They use
Science,
Business Analyst available computer systems resources and personnel to carry out analysis 3
Engineering, or
to support management's quest for performance improvement to
Information
determine the most useful business solution. They may implement a
Technology
management plan for the project; hold regular stakeholder meetings to

MSM Technology 6
 Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
keep all interested parties updated in project progress; determine and
document user requirements for business processes and abide by those
requirements for future projects; review and analyze information,
forecasts, methods, schedules, systems, processes and procedures;
and/or provide expertise in Configuration Management, Strategic
Planning, Knowledge Management, Business and Technical Analysis.
The Tester elicits, analyzes, specifies and validates the business needs and
complex software requirements of project stakeholders. This includes
interviewing stakeholders, gathering and compiling user requirements,
Bachelor’s Degree
and assisting in the development of test plans and use cases. The Tester
in Computer
completes all testing activities; identifies, tracks and reports all defects
Science,
Tester discovered during testing; and works with the development team to 3
Engineering, or
correct and implement system or software changes. They apply proven
Information
communication, analytical, and problem solving skills to support
Technology
development, ensure deliverables are met according to their
specifications; and support effective configuration management of
software systems and applications.
They System Administrator develops, tests, implements, and/or maintains Bachelor’s Degree
operating systems and related software. They establish and implement in Computer
System standards for computer operations for compatibility between hardware Science,
3
Administrator and software, according to specifications and parameters; troubleshoot Engineering, or
and resolve software, operating system, and networking problems; and Information
schedule, perform, or monitor system backups or data recoveries. Technology
The Scrum Master leads the Agile software development team, applying
Agile/Scrum concepts, values, practices, and principles focusing on
improving team effectiveness. The Scrum Master leads discussions and
decision making, and assists in mediation of conflict resolution. The Scrum
Bachelor’s Degree
Master may also act as an Agile Coach to assist or lead teams to apply
in Computer
Agile thinking to the specific environment and impediments they face; and
Science,
Scrum Master work as an advisor to help the team adapt the methodology to their 3
Engineering, or
environment. The Scrum Master understands core systems, applications
Information
and technical platforms; and documents, analyzes and assesses current
Technology
business processes and underlying systems / applications. The Scrum
Master always fills multiple technical roles, often acting as the lead
technical developer, or alternatively, providing requirements
management, business analysis, and/or software testing support.
The Quality Assurance Specialist improves the reliability of new product
development processes, maintains company quality standards, and
reviews products, processes and systems on an ongoing basis to
determine where improvements can be made. They develop and Bachelor’s Degree
implement quality control methodologies to ensure compliance with in Computer
Quality Assurance quality assurance standards, guidelines, and procedures; develops and Science,
3
Specialist defines major and minor characteristics of quality including quality Engineering, or
metrics and scoring parameters and determines requisite quality control Information
resources; establishes and maintains a process for evaluating hardware, Technology
software, and associated documentation; and conducts or participates in
formal and informal reviews at pre-determined points throughout the
development life cycle.

MSM Technology 7
 Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
The Health Program Manager plans and manages projects to control
Bachelor’s Degree
overall project scope, budgets and schedules for multi-project
in Computer
engagements. They interface with senior levels of the customer’s
Health Program Science,
organization and consult with customer and contractor personnel to 8
Manager Engineering, or
formulate and review health IT related task plans and deliverables, and
Information
provide conformance with program and project task schedules and costs
Technology
and contractual obligations.
The Health Project Manager manages, plans and coordinates all health IT
related project activities. They review project proposals or plans to
determine schedule, funding limitations, procedures for accomplishing Bachelor’s Degree
projects, staffing requirements and allotment of available resources to in Computer
Health Project various phases of projects. The Project Manager establishes work plans Science,
3
Manager and coordinates staffing for each phase of the project and arranges for Engineering, or
recruitment or assignment of project personnel. The Project Manager Information
identifies functional or cross-functional requirements and resources Technology
required for each task, supervises resources, and supports reporting and
communications requirements.
The Health Project Coordinator assists the Health Project Manager in
managing the health IT related project efforts, including providing
financial and resource reporting, communications, and other assistance in
Bachelor’s Degree
working with the contracting officer, customer agency representatives
in Computer
and other stakeholders. The Project Coordinator assists the Project
Health Project Science,
Manager in overall contract performance including deliverable 3
Coordinator Engineering, or
management, schedule definition and management, performance
Information
management, cost management, and risk management. They may also
Technology
assist with supervising team personnel, implementing policies, and
participating in task analysis, design, implementation, and operational
support.
The Health Application Programmer is responsible for activities such as
Bachelor’s Degree
health related program design, coding, testing, debugging or
in Computer
documentation. They have technical knowledge and responsibility of all
Health Application Science,
phases of health applications systems analysis and programming, and 3
Programmer Engineering, or
understands the business or function for which the application is
Information
designed. The Programmer writes programs according to specifications;
Technology
and updates, repairs, modifies and expands existing computer programs.
The Health Database Administrator administers the organization's
databases, using health database management system to organize and Bachelor’s Degree
store data. They ascertain user requirements, create computer databases, in Computer
Health Database and test and coordinate changes. The Health Database Administrator Science,
3
Administrator interacts with development and end-user personnel to determine Engineering, or
application data access requirements, transaction rates, volume analysis, Information
and other pertinent data required to develop and maintain integrated Technology
databases.
The Health Documentation Specialist researches, writes, and edits
Bachelor’s Degree
materials for related reports, manuals, briefs, proposals, instructional
in Computer
Health material, catalogs, technical publications, and/or software and hardware
Science,
Documentation documentation for health related systems. They obtain technical data 3
Engineering, or
Specialist (Senior) from independent observation, review with technical staff members,
Information
and/or studies of published materials and existing documentation. They
Technology
interface with users, specialists, analysts, programmers, etc., to obtain

MSM Technology 8
 Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
background information of technologies, methods, and standards. The
Health Documentation Specialist revises text and recommends changes in
scope, format, and content to ensure conformance with established
standards. They edit, standardize, or make changes to material prepared
by other writers; and perform quality assurance on all materials.
The Health IT Consultant applies their skills in such areas as emerging
technologies, systems development, knowledge of business processes or
specific products, technical background or supervisory capacity to
implement business solutions. They participate as needed in all phases of
software development including planning, analysis, modeling, simulation, Bachelor’s Degree
testing, integration, deployment, and documentation. For example, the in Computer
Health Information
Health IT Consultant may perform tasks such as developing functional and Science,
Technology 3
technical information system designs for health related systems; Engineering, or
Consultant
supervising business integration analysts in the development of software Information
designs, computer programming, system testing or training curricula; Technology
leading business process redesign teams in the development of new
business process architectures; designing training programs for
information systems users; performing workflow analyses; designing and
managing databases; or defining information systems requirements.
The Health Network Engineer applies complex networking concepts in the
analysis, study, and design of data networks. They analyze network
characteristics (e.g., traffic, connect time, transmission speeds, packet
sizes, and throughput) and recommend procurement, removal, and
modification to network components. The Health Network Engineer Bachelor’s Degree
designs and optimizes network topologies and site configurations for in Computer
Health Network health related systems; diagnoses and remediates problems; plans Science,
3
Engineer installations, transitions, and cutovers of network components and Engineering, or
capabilities; reviews existing network designs and capabilities with the Information
goal of making refinements to reduce operating overhead and/or enhance Technology
network throughput; and improves current network topologies. The
Network Engineer communicates with users, technical teams, and vendors
on new technology and system upgrades and to determine software and
hardware engineering requirements.
The Health Security Engineer identifies or resolves highly complex issues
to prevent cyberattacks on information systems or keep computer
information systems secure from interruption of service, intellectual Bachelor’s Degree
property theft, network viruses, data mining, financial theft, or theft of in Computer
Health Security sensitive customer data, allowing business to continue as normal. The Science,
5
Engineer Health Security Engineer designs, installs, and manages security Engineering, or
mechanisms that protect health related networks and information Information
systems against hackers, breaches, viruses, and spyware. They respond to Technology
incidents, investigate violations, and recommend enhancements to plug
potential security gaps.
The Health Systems Engineer provides knowledge in design, architecture,
Bachelor’s Degree
development, integration, implementation and administration of health
in Computer
Health Systems related systems. They monitor existing systems for structural integrity;
Science,
Engineer oversee the development and installation of new hardware and software; 3
Engineering, or
install and configure operating systems and other software; and routinely
Information
test installed software for glitch detection and other issues. The Health
Technology
Systems Engineer designs and implements health related security systems

MSM Technology 9
 Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
and redundant backups to maintain data safety; writes custom scripts to
reduce the need for human intervention; creates scalable, automated
solutions for customers; establishes multi-platform versions of the
software packages; writes tests for existing and created code to ensure
compatibility and stability; evaluates, recommends, and implements
automated test tools and strategies; and designs, implements, and
conducts test and evaluation procedures to ensure system requirements
are met. They may also support the Network Engineer to evaluate
hardware and software and resolve LAN/MAN/WAN network related
problems.
The Health Subject Matter Expert has industry experience in the relevant
Bachelor’s Degree
subject matter, often dealing with emerging or highly complex
in Computer
technologies. They use information technology expertise and/or industry
Health Subject Science,
focus expertise in fulfilling the interpreted customer specifications. The 8
Matter Expert Engineering, or
Subject Matter Expert is a highly experienced professional in the health IT
Information
industry who provides thought leadership related to current and future
Technology
customer plans with regard to the stated information technology.
The Health Technical Architect provides thought leadership related to
current and future customer plans with regard to the stated information
technology, and they may specialize in data architecture, application
Bachelor’s Degree
architecture, enterprise architecture, security architecture, and/or
in Computer
infrastructure architecture. The Health Technical Architect possesses
Health Technical Science,
knowledge of the future direction and trends associated with their 8
Architect Engineering, or
specialty, and is experienced designing, integrating, and/or implementing
Information
information architecture solutions. The Technical Architect designs
Technology
architecture to include the software, hardware, and communications to
support the total requirements as well as provide for present and future
cross-functional requirements and interfaces.
The Health Help Desk Specialist analyzes problems and provides technical
Bachelor’s Degree
assistance, support, and advice to end users for hardware, software, and
in Computer
systems through phone, email, or chat. They resolve computer software
Health Help Desk Science,
and hardware problems, and serve as a contact for users having problems 3
Specialist Engineering, or
with computer software, hardware, and operating systems. The Health
Information
Help Desk Specialist answers questions, applying knowledge of computer
Technology
software, hardware, systems, and procedures.
The Health Data Analyst provides expertise and guidance in the use of
database management systems. They support the design,
implementation, and maintenance of databases with respect to access
Bachelor’s Degree
methods and time, device allocation, validation checks, file organization,
in Computer
indexing methods, protection and security, documentation, guidelines,
Science,
Health Data Analyst and statistical methods. The Health Data Analyst establishes procedures 3
Engineering, or
for operations of the database and database management systems. They
Information
collect data elements and prepare database specifications; develop,
Technology
maintain, and control the data dictionary; and are experienced with
multiple database systems such as Oracle, MS SQL Server, DB2, Sybase,
and NoSQL platforms.
The Health Business Analyst provides knowledge in business process and Bachelor’s Degree
Health Business system analysis, design, improvement, and implementation efforts or in in Computer
3
Analyst translating business process needs into technical requirements relating to Science,
health systems. They use available computer systems resources and Engineering, or

MSM Technology 10
Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
personnel to carry out analysis to support management's quest for Information
performance improvement to determine the most useful business Technology
solution. They may implement a management plan for the project; hold
regular stakeholder meetings to keep all interested parties updated in
project progress; determine and document user requirements for
business processes and abide by those requirements for future projects;
review and analyze information, forecasts, methods, schedules, systems,
processes and procedures; and/or provide expertise in Configuration
Management, Strategic Planning, Knowledge Management, Business and
Technical Analysis.
The Health Tester elicits, analyzes, specifies and validates the business
needs and complex software requirements of project stakeholders
interested in health related systems. This includes interviewing
stakeholders, gathering and compiling user requirements, and assisting in Bachelor’s Degree
the development of test plans and use cases. The Tester completes all in Computer
testing activities; identifies, tracks and reports all defects discovered Science,
Health Tester 3
during testing; and works with the development team to correct and Engineering, or
implement system or software changes. They apply proven Information
communication, analytical, and problem solving skills to support Technology
development, ensure deliverables are met according to their
specifications; and support effective configuration management of
software systems and applications.
The Health System Administrator develops, tests, implements, and/or
Bachelor’s Degree
maintains operating systems and related software for health related
in Computer
systems. They establish and implement standards for computer
Health System Science,
operations for compatibility between hardware and software, according 3
Administrator Engineering, or
to specifications and parameters; troubleshoot and resolve software,
Information
operating system, and networking problems; and schedule, perform, or
Technology
monitor system backups or data recoveries.
The Health Scrum Master leads the Agile software development team,
applying Agile/Scrum concepts, values, practices, and principles focusing
on improving team effectiveness. The Scrum Master leads discussions and
decision making, and assists in mediation of conflict resolution. The Scrum
Bachelor’s Degree
Master may also act as an Agile Coach to assist or lead teams to apply
in Computer
Agile thinking to the specific environment and impediments they face; and
Health Scrum Science,
work as an advisor to help the team adapt the methodology to their 3
Master Engineering, or
environment. The Scrum Master understands core systems, applications
Information
and technical platforms; and documents, analyzes and assesses current
Technology
business processes and underlying systems / applications. The Health
Scrum Master always fills multiple technical roles, often acting as the lead
technical developer, or alternatively, providing requirements
management, business analysis, and/or software testing support.
The Health Quality Assurance Specialist improves the reliability of new
product development processes, maintains company quality standards, Bachelor’s Degree
and reviews products, processes and systems on an ongoing basis to in Computer
Health Quality
determine where improvements can be made. They develop and Science,
Assurance 3
implement quality control methodologies to ensure compliance with Engineering, or
Specialist
quality assurance standards, guidelines, and procedures; develops and Information
defines major and minor characteristics of quality including quality Technology
metrics and scoring parameters and determines requisite quality control

MSM Technology 11
 Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
resources; establishes and maintains a process for evaluating hardware,
software, and associated documentation; and conducts or participates in
formal and informal reviews at pre-determined points throughout the
development life cycle.
The CLOUD Program Manager plans and manages projects to control
overall project scope, budgets and schedules for multi-project
engagements. They interface with senior levels of the customer’s
CLOUD Program
organization and consult with customer and contractor personnel to 8 Bachelors
Manager
formulate and review task plans and deliverables, and provide
conformance with program and project task schedules and costs and
contractual obligations.
The CLOUD Project Manager manages, plans and coordinates project
activities. They review project proposals or plans to determine schedule,
funding limitations, procedures for accomplishing projects, staffing
requirements and allotment of available resources to various phases of
CLOUD Project projects. The Project Manager establishes work plans and coordinates
3 Bachelors
Manager staffing for each phase of the project and arranges for recruitment or
assignment of project personnel. The Project Manager identifies
functional or cross-functional requirements and resources required for
each task, supervises resources, and supports reporting and
communications requirements.
The CLOUD Project Coordinator assists the Project Manager in managing
the project effort, including providing financial and resource reporting,
communications, and other assistance in working with the contracting
officer, customer agency representatives and other stakeholders. The
CLOUD Project Project Coordinator assists the Project Manager in overall contract
3 Bachelors
Coordinator performance including deliverable management, schedule definition and
management, performance management, cost management, and risk
management. They may also assist with supervising team personnel,
implementing policies, and participating in task analysis, design,
implementation, and operational support.
The CLOUD Application Programmer is responsible for activities such as
program design, coding, testing, debugging or documentation. They have
technical knowledge and responsibility of all phases of applications
CLOUD Application
systems analysis and programming, and understands the business or 3 Bachelors
Programmer
function for which the application is designed. The Programmer writes
programs according to specifications; and updates, repairs, modifies and
expands existing computer programs.
The CLOUD Database Administrator administers the organization's
databases, using database management system to organize and store
data. They ascertain user requirements, create computer databases, and
CLOUD Database
test and coordinate changes. The Database Administrator interacts with 3 Bachelors
Administrator
development and end-user personnel to determine application data
access requirements, transaction rates, volume analysis, and other
pertinent data required to develop and maintain integrated databases.
The CLOUD Documentation Specialist researches, writes, and edits
CLOUD materials for related reports, manuals, briefs, proposals, instructional
Documentation material, catalogs, technical publications, and/or software and hardware 3 Bachelors
Specialist (Senior) documentation. They obtain technical data from independent
observation, review with technical staff members, and/or studies of

MSM Technology 12
 Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
published materials and existing documentation. They interface with
users, specialists, analysts, programmers, etc., to obtain background
information of technologies, methods, and standards. They
Documentation Specialist revises text and recommends changes in scope,
format, and content to ensure conformance with established standards.
They edit, standardize, or make changes to material prepared by other
writers; and perform quality assurance on all materials.
The CLOUD IT Consultant applies their skills in such areas as emerging
technologies, systems development, knowledge of business processes or
specific products, technical background or supervisory capacity to
implement business solutions. They participate as needed in all phases of
software development including planning, analysis, modeling, simulation,
testing, integration, deployment, and documentation. For example, the IT
CLOUD Information
Consultant may perform tasks such as developing functional and technical
Technology 3 Bachelors
information system designs; supervising business integration analysts in
Consultant
the development of software designs, computer programming, system
testing or training curricula; leading business process redesign teams in
the development of new business process architectures; designing
training programs for information systems users; performing workflow
analyses; designing and managing databases; or defining information
systems requirements.
The CLOUD Network Engineer applies complex networking concepts in the
analysis, study, and design of data networks. They analyze network
characteristics (e.g., traffic, connect time, transmission speeds, packet
sizes, and throughput) and recommend procurement, removal, and
modification to network components. The Network Engineer designs and
optimizes network topologies and site configurations; diagnoses and
CLOUD Network
remediates problems; plans installations, transitions, and cutovers of 3 Bachelors
Engineer
network components and capabilities; reviews existing network designs
and capabilities with the goal of making refinements to reduce operating
overhead and/or enhance network throughput; and improves current
network topologies. The Network Engineer communicates with users,
technical teams, and vendors on new technology and system upgrades
and to determine software and hardware engineering requirements.
The CLOUD Security Engineer identifies or resolves highly complex issues
to prevent cyberattacks on information systems or keep computer
information systems secure from interruption of service, intellectual
property theft, network viruses, data mining, financial theft, or theft of
CLOUD Security
sensitive customer data, allowing business to continue as normal. The 5 Bachelors
Engineer
Security Engineer designs, installs, and manages security mechanisms that
protect networks and information systems against hackers, breaches,
viruses, and spyware. They respond to incidents, investigate violations,
and recommend enhancements to plug potential security gaps.
The CLOUD Systems Engineer provides knowledge in design, architecture,
development, integration, implementation and administration of systems.
They monitor existing systems for structural integrity; oversee the
CLOUD Systems
development and installation of new hardware and software; install and 3 Bachelors
Engineer
configure operating systems and other software; and routinely test
installed software for glitch detection and other issues. They Systems
Engineer designs and implements security systems and redundant

MSM Technology 13
Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
backups to maintain data safety; writes custom scripts to reduce the need
for human intervention; creates scalable, automated solutions for
customers; establishes multi-platform versions of the software packages;
writes tests for existing and created code to ensure compatibility and
stability; evaluates, recommends, and implements automated test tools
and strategies; and designs, implements, and conducts test and evaluation
procedures to ensure system requirements are met. They may also
support the Network Engineer to evaluate hardware and software and
resolve LAN/MAN/WAN network related problems.
The CLOUD Subject Matter Expert has industry experience in the relevant
subject matter, often dealing with emerging or highly complex
technologies. They use information technology expertise and/or industry
CLOUD Subject
focus expertise in fulfilling the interpreted customer specifications. The 8 Bachelors
Matter Expert
Subject Matter Expert is a highly experienced professional in the industry
who provides thought leadership related to current and future customer
plans with regard to the stated information technology.
The CLOUD Technical Architect provides thought leadership related to
current and future customer plans with regard to the stated information
technology, and they may specialize in data architecture, application
architecture, enterprise architecture, security architecture, and/or
infrastructure architecture. The Technical Architect possesses knowledge
CLOUD Technical
of the future direction and trends associated with their specialty, and is 8 Bachelors
Architect
experienced designing, integrating, and/or implementing information
architecture solutions. The Technical Architect designs architecture to
include the software, hardware, and communications to support the total
requirements as well as provide for present and future cross-functional
requirements and interfaces.
The CLOUD Help Desk Specialist analyzes problems and provides technical
assistance, support, and advice to end users for hardware, software, and
systems through phone, email, or chat. They resolve computer software
CLOUD Help Desk
and hardware problems, and serve as a contact for users having problems 3 Bachelors
Specialist
with computer software, hardware, and operating systems. The Help Desk
Specialist answers questions, applying knowledge of computer software,
hardware, systems, and procedures.
The CLOUD Data Analyst provides expertise and guidance in the use of
database management systems. They support the design,
implementation, and maintenance of databases with respect to access
methods and time, device allocation, validation checks, file organization,
indexing methods, protection and security, documentation, guidelines,
CLOUD Data
and statistical methods. The Data Analyst establishes procedures for 3 Bachelors
Analyst
operations of the database and database management systems. They
collect data elements and prepare database specifications; develop,
maintain, and control the data dictionary; and are experienced with
multiple database systems such as Oracle, MS SQL Server, DB2, Sybase,
and NoSQL platforms.
The CLOUD Business Analyst provides knowledge in business process and
system analysis, design, improvement, and implementation efforts or in
CLOUD Business
translating business process needs into technical requirements. They use 3 Bachelors
Analyst
available computer systems resources and personnel to carry out analysis
to support management's quest for performance improvement to

MSM Technology 14
Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
determine the most useful business solution. They may implement a
management plan for the project; hold regular stakeholder meetings to
keep all interested parties updated in project progress; determine and
document user requirements for business processes and abide by those
requirements for future projects; review and analyze information,
forecasts, methods, schedules, systems, processes and procedures;
and/or provide expertise in Configuration Management, Strategic
Planning, Knowledge Management, Business and Technical Analysis.
The CLOUD Tester elicits, analyzes, specifies and validates the business
needs and complex software requirements of project stakeholders. This
includes interviewing stakeholders, gathering and compiling user
requirements, and assisting in the development of test plans and use
cases. The Tester completes all testing activities; identifies, tracks and
CLOUD Tester reports all defects discovered during testing; and works with the 3 Bachelors
development team to correct and implement system or software changes.
They apply proven communication, analytical, and problem solving skills
to support development, ensure deliverables are met according to their
specifications; and support effective configuration management of
software systems and applications.
The CLOUD System Administrator develops, tests, implements, and/or
maintains operating systems and related software. They establish and
implement standards for computer operations for compatibility between
CLOUD System
hardware and software, according to specifications and parameters; 3 Bachelors
Administrator
troubleshoot and resolve software, operating system, and networking
problems; and schedule, perform, or monitor system backups or data
recoveries.
The CLOUD Scrum Master leads the Agile software development team,
applying Agile/Scrum concepts, values, practices, and principles focusing
on improving team effectiveness. The Scrum Master leads discussions and
decision making, and assists in mediation of conflict resolution. The Scrum
Master may also act as an Agile Coach to assist or lead teams to apply
Agile thinking to the specific environment and impediments they face; and
CLOUD Scrum
work as an advisor to help the team adapt the methodology to their 3 Bachelors
Master
environment. The Scrum Master understands core systems, applications
and technical platforms; and documents, analyzes and assesses current
business processes and underlying systems / applications. The Scrum
Master always fills multiple technical roles, often acting as the lead
technical developer, or alternatively, providing requirements
management, business analysis, and/or software testing support.
The CLOUD Quality Assurance Specialist improves the reliability of new
product development processes, maintains company quality standards,
and reviews products, processes and systems on an ongoing basis to
determine where improvements can be made. They develop and
CLOUD Quality
implement quality control methodologies to ensure compliance with
Assurance 3 Bachelors
quality assurance standards, guidelines, and procedures; develops and
Specialist
defines major and minor characteristics of quality including quality
metrics and scoring parameters and determines requisite quality control
resources; establishes and maintains a process for evaluating hardware,
software, and associated documentation; and conducts or participates in

MSM Technology 15
Labor Category Min. Yrs.
Labor Category Description Min. Education
Title Experience
formal and informal reviews at pre-determined points throughout the
development life cycle.

MSM Technology generally allows experience to be substituted to satisfy education

requirements for SINs 54151S, 54151HEAL, & 518210C Labor Categories as follows:

Degree Experience Equivalent

Bachelors Associates degree plus two years of experience
Bachelors degree plus two years of experience or
Masters
Associates degree plus four years of experience
Masters degree plus two years of experience or
PhD/Doctorate Bachelors degree plus four years of experience or
Associates degree plus six years of experience
Note: Completion of higher education which has not yet resulted in a degree may be counted as
one-for-one years of experience for each year of higher education and may be used to satisfy
education requirements.

MSM Technology generally allows education to be substituted to satisfy experience

requirements for SINs 54151S, 54151HEAL, & 518210C Labor Categories as follows:

Degree Experience Equivalent

Masters Two years of experience
PhD/Doctorate Four years of experience
Note: May be used to satisfy experience requirements when the minimum education
requirements have been met.

MSM Technology 16
SINS 54151S & 54151HEAL IT PROFESSIONAL SERVICES GSA PRICELIST
Labor Category GSA Net Prices
Program Manager $218.60
Project Manager $177.01
Project Coordinator $93.82
Application Programmer $108.33
Database Administrator $145.09
Documentation Specialist (Senior) $129.61
Information Technology Consultant $171.20
Network Engineer $120.91
Security Engineer $139.28
Systems Engineer $159.60
Subject Matter Expert $280.50
Technical Architect $190.55
Help Desk Specialist $92.86
Data Analyst $131.55
Business Analyst $140.25
Tester $117.04
System Administrator $122.84
Scrum Master $165.40
Quality Assurance Specialist $116.07
Health Program Manager $218.60
Health Project Manager $177.01
Health Project Coordinator $93.82
Health Application Programmer $108.33
Health Database Administrator $145.09
Health Documentation Specialist (Senior) $126.91
Health Information Technology Consultant $167.64
Health Network Engineer $120.91
Health Security Engineer $139.28
Health Systems Engineer $157.93
Health Subject Matter Expert $280.50
Health Technical Architect $186.58
Health Help Desk Specialist $92.86
Health Data Analyst $131.55
Health Business Analyst $140.25
Health Tester $117.04
Health System Administrator $122.84
Health Scrum Master $161.95
Health Quality Assurance Specialist $116.07
CLOUD Program Manager $216.32
CLOUD Project Manager $175.16
CLOUD Project Coordinator $92.85
CLOUD Application Programmer $107.20
CLOUD Database Administrator $143.58
CLOUD Documentation Specialist (Senior) $128.26
CLOUD Information Technology Consultant $169.42
CLOUD Network Engineer $119.65

MSM Technology 17
 CLOUD Security Engineer $137.83
CLOUD Systems Engineer $157.93
CLOUD Subject Matter Expert $277.58
CLOUD Technical Architect $188.56
CLOUD Help Desk Specialist $91.89
CLOUD Data Analyst $130.18
CLOUD Business Analyst $138.79
CLOUD Tester $115.82
CLOUD System Administrator $121.56
CLOUD Scrum Master $163.68
CLOUD Quality Assurance Specialist $114.86

MSM Technology 18