1) Suzy Enterprises Limited is planning to increase its sales by 25% in the next year.

Identify the feature of management

a) Management is all pervasive b) Management is a goal oriented process

c) Management is a continuous process d) All of the above

2) A manager should have the right to punish a subordinate for willfully not obeying a legitimate order but only after
sufficient opportunity has been given to a subordinate for presenting her/hiscase. Identify the principle of management
highlighted above.

a) Authority and Responsibility b) Discipline c) Equity d) Stability of Personnel

3) A worker directly contacts the CEO of the company with a complaint regarding working conditionsin the factory. Which
of the following principles is being violated here?

a) Unity of Command b) Discipline c) Scalar Chain d) Unity of Direction

4) Organisations own customized way of handling problems or taking decisions is called_____

a) Strategy b) Policy c) Budget d) Rule

5) Standardized way in which a task has to be performed is called______

a) Policy b) Procedure c) Strategy d) Method

6) The composite plan which involves setting up of long term objective finding course of action and allocation of resources
is called____

a) Policy b) Strategy c) Programme d) Procedure

7) Under which type of organisational structure manpower is grouped on the basis of different products manufactured?

(a) Divisional structure (b) Functional structure (c) Network structure (d) Matrix structure

8) As the span of management increases in an organisation, the number of levels of management in the organisation
__________.

(a) Increases (b) Decreases (c) Remains unaffected (d) None of the above

9) On 8th November 2016, with the announcement from the Government of India, all the ₹500 and

₹1,000 banknotes of the Mahatma Gandhi series have ceased to be legal tender. The governmentalso announced the
issuance of new ₹500 and ₹2,000 banknotes in exchange for the demonetized banknotes. Identify the concept being
described in the above lines.

(a) Globalisation b) Liberalisation c) Demonetisation d) Privatisation

10) On the successful completion of two years in a company, Harsh received a letter confirming his job as a permanent
employee. Identify the need of Harsh being fulfilled as per Maslow’s Need Hierarchy Theory.

(a) Esteem Needs b) Security Needs c) Self Actualisation Needs d) Basic Physiological Needs

11) Which of the following ways help in improving communication effectiveness?

(a) Ensuring proper feedback b) Being a good listener c) Ensuring follow up patience d) All of the above

12) Lateral communication takes place from _______.

(a) First to the second division of the same organisation (b) Superior to subordinate

(c) Subordinate to superior (d) All of the above

13) When Jaskaran Singh applied for the post of Computer teacher in a school in Bhubaneswar, he was asked to prepare a
PowerPoint presentation on a particular topic during the selection procedure. Identify the type of selection test being
mentioned in the above lines.

(a) Trade test b) Personality test c) Intelligence test (d) Interest test
14) Which of the following is not a benefit of training and development to an organisation?

(a) Help to avoid wastage of efforts and money b) Enhance employee productivity

(c) Lead to a better career of the individual d) Reduce absenteeism and increase employee turnover

15) Which of the following is not important for controlling function?

(a) It ensures order and discipline. b) It restricts coordination in action.

c) It helps in judging the accuracy of standards. d) It improves employee motivation.

16) Rishabh has joined as a Creative Head in an entertainment company. He always ensures that the work has been divided
into small and manageable activities and also the activities of similar nature are grouped together. Identify the related step
in organising process being mentioned in the above lines.

(a) Identification and division of work b) Departmentalisation

(c)Assignment of duties (d) Establishing reporting relationships

17) Tarang Enterprises Limited is planning to increase its sales by 30% in the next quarter. Identify the feature of
management being highlighted in the given statement.

(a) Management is all pervasive b) Management is a goal oriented process

(c) Management is a continuous process d) All of the above

18) The application of the principles of management has to be changed as per the requirements of the prevailing situation
at a particular point of time. Which feature of the principles of management is being described in the given statement?

(a) Contingent (b) Mainly behavioural c) Cause and effect relationship d) General guidelines

19) “Rule of thumb” refers to

(a) Use of personal judgement in handling management issues b) Both of the above

(c) Adopting a hit-and-trial approach to resolve management problems d) None of the above

20) It refers to” the horizontal movement of employees along with the organisational structure”. What is it?

(a) Transfer b) Promotion c) Training d) Demotion

21) Josh Ltd. is a one of the largest two-wheeler manufacturer in India. It has a market share of about 42% in the two-
wheeler category. The company had witnessed almost a 35% drop in the booking as the currency crunch was prompting
people to withhold new purchases due to demonetisation. Therefore, the production manager of the company had decided
to align production to factor in slower sales in the market. In context of the above case: Identify and explain the function of
management being discussed in the above lines. Which limitations of the function of management as identified in part (a)
of the question was the production manager trying to overcome due to demonetisation?

Answer: Planning is the function of management which is being discussed in the above lines. Planning is deciding in
advance what to do, how to do, when to do and who has to do it. Thus, it involves setting objectives and developing an
appropriate course of action to achieve these objectives. The production manager is trying to overcome the following
limitations of planning: Rigidity Planning may not work in dynamic environment

22) b) Explain the meaning of controlling.

Controlling is an important function of management which all the managers are required to perform. In order to contribute
towards achievement of organisational objectives, a manager is required to exercise effective control over the activities of
his subordinates.

Thus, controlling can be defined as a managerial function to ensure that activities in an organisation are performed
according to the plans. Controlling also ensures efficient and effective use of organisational resources for achieving the
goals. Hence, it is a goal oriented function.

23) Anubhav has set up an export house after completing his masters in fashion designing. As the quality of the garment
depends on the quality of raw material used, he assures that the fabric meets the requirements by conducting a series of
tests for the fabrics like shrinkage test, testing colour fastness to washing, colour fastness to light, colour fastness to
perspiration etc through laboratory tests. Later on, at the production areas, fabric inspection is also conducted by
stoppingthe production process. The tests help to detect the deviations and also take corrective action. Moreover, he
ensures that complete training about production work was given to every worker atthe time of joining his export house In
context of the above case: 1)Identify the function of management being performed by Anubhav by conducting tests
toassure for the quality of the garments manufactured in his export house. 2) Briefly explain the term ‘deviations.’

A. Controlling is the function of management being performed by Anubhav by conducting tests to assure for the quality of
the garments manufactured in his export house. Controlling is one of the important functions of a manager.

B. The term 'deviations' refers to the difference between the actual performance and planned performance. If the actual
performance is more than the planned performance, it may be said to be positive in nature or vice-versa.

24) A company was manufacturing LED bulbs which were in great demand. It was found that the target of producing 300
bulbs a day was not met by the employees. On analysis, it was found that the workers were not at fault. Due to electricity
failure and shortage of workers, the company was not able to achieve the set targets and alternative arrangements were
needed. To meet the increased demand, the company assessed that approximately 88 additional workers were required out
of which 8 would work as heads of different departments and 10 would work as subordinates under each head. The
required qualifications and job specifications were also enlisted. It was also decided that necessary relaxations should be
given to encourage women, people from backward and rural areas and people with special abilities to assume responsible
positions in the organisations. All efforts were made to match the ability of the applicants with the nature of work. 1)
Identify the functions of management discussed above. 2) State the two steps in the process of each function discussed in
the above paragraph. 3) List any two values which the company wants to communicate to the society.

a) Staffing and Controlling

(b) Steps in staffing (i) Estimating manpower requirements (ii) Recruitment

Steps in controlling: (i) Comparison of actual performance with the standards (ii) Analysing deviations

(c) Values which the company wants to communicate to the society: (i) Using environment friendly methods of production.
(ii) Women empowerment (iii) Upliftment of underprivileged sections of the society.