AT&T Company Chat Transcript
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Reference Number: 17186792709645663
DATE/TIME: 2024-06-17 09:39:38
*Your chat transcript:*
Good evening!
Monday 10:19 PM
[AT&T] : Hi, thanks for chatting with the AT&T virtual assistant. What brings you
here today?
- See my call and text history
- I have a billing issue
- Explain fee or charge
[Me] : Explain fee or charge
[AT&T] : Looking at your bill, I found these changes:
a Pending Adjustment and Next Up Installments. Want to know more about this?
- a Pending Adjustment
- Next Up Installments
- See all changes
- None of these
[Me] : representative
[AT&T] : Let me try connecting you with someone who can get you the help you need.
[AT&T] : An agent will be with you soon. Stay near your device and keep this
window open.
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***Connected to live agent.***
***Martin is here to help!***
[Martin] : Thank you for contacting AT&T, please allow me a moment to review
the reason for your chat.
[Me] : hi, martin. i'm trying to figure out when a fifth line was added
[Martin] : Just to confirm, may I know if you are referring for the bill?
[Me] : yes
[Martin] : Sure, I will check and help you with that.
[Me] : there are two lines for bill ratcliff
[Me] : one isn't used and hasn't been
[Martin] : To get started can you help me with the name and wireless number?
[Me] : bill ratcliff
[Me] : the one ending 8945
[Martin] : Thanks for confirming.
[Martin] : Please allow me a moment to access your account.
[Martin] : A small tip my AT&T is your app to manage your AT&T account(s)
where & when you need it.
[Me] : i think the number was added in error
[Me] : at least i can't figure out why it was added
[Me] : and there hasn't been data usage for the months that i checked
[Me] : martin, are you there?
[Me] : hello?
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