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How to Write a Problem Statement

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Amit Parchake
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3 views

How to Write a Problem Statement

Uploaded by

Amit Parchake
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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How to Write a Problem Statement

**Introduction**
- Define a problem statement as a concise description of an issue to be addressed
- Explain its importance in guiding project focus and stakeholder alignment
- Highlight its role in establishing the scope and context for solutions

**Key Components**
1. **Context**
- Provide background information to set the scene
- Describe the current situation and relevant factors
- Identify stakeholders impacted by the problem

2. **Problem Description**
- Clearly define the core issue
- Use data and evidence to substantiate the problem
- Highlight the gap between the current state and desired outcome

3. **Impact Statement**
- Describe the consequences of not addressing the problem
- Explain how the problem affects stakeholders, resources, and goals
- Quantify the impact if possible to emphasize urgency

4. **Objectives**
- Define what the problem statement aims to achieve
- Ensure alignment with overall project goals
- Provide measurable outcomes where applicable

**Steps to Write a Problem Statement**


1. **Identify the Problem**
- Gather input from stakeholders and data sources
- Focus on the root cause rather than symptoms

2. **Articulate the Impact**


- Analyze the problem’s effect on performance, costs, or user experience
- Validate with quantitative or qualitative evidence

3. **Draft and Refine**


- Use clear, concise, and jargon-free language
- Avoid assigning blame or implying specific solutions
- Seek feedback from stakeholders for clarity and accuracy

**Template**
- **Background**: Provide context and describe the current state
- **Problem**: Clearly state the issue, supported by evidence
- **Impact**: Highlight the negative consequences of inaction
- **Objective**: Define the aim and criteria for success
**Example**
**Background**: Customer satisfaction scores have declined by 15% over the past year,
particularly in the online shopping experience segment.
**Problem**: Users frequently report long response times and technical issues during peak
shopping hours.
**Impact**: Poor user experience has resulted in a 10% decrease in repeat customers and a
loss of $2M in revenue.
**Objective**: Reduce technical issues and response times by 30% within six months to
improve customer satisfaction scores by 20%.

**Best Practices**
- Focus on clarity to ensure stakeholder understanding
- Use measurable terms to define impact and objectives
- Revisit and revise the problem statement as the project evolves

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