\ Part i Photographs Theme Notes Look at the pictures below. Mark x or / in the boxes. Answer Key p19 Words & Expressions A counter decorations * flower arrangement * kitchen appliances ‘Two women are planting some herbs. lamp ‘Two women are watering some plants. + sofarcouch + tobe stored 1 toclearamay + tofine up ie oroaeaiaag onal ‘Awoman is opening a window. to wipe Qo renee " LJ Awomanis holding a pot. (1 There is a vase of flowers on the counter, [1] The curtains have been closed. Words & Expressions B Workplace assembly tne «blueprint «= businesseard chart + conference room receptionist + stock + warehouse to gesture + {0 gle presentation + to haveamecting + to make a copy + 10 send afax = to signa contract = to supervise += totake inventory = totakea message = totake notes Three people are sitting at a table. The people are looking at the screen, ‘The man is putting a shelf together. ‘The man is walking toward the shelf, ‘The woman is typing on a computer. oa The woman is on the phone, 14-1 ChapterC Businesses Viptiniama heckout = container + food vendor + lobby ‘A woman is examining a dress. + mena + shopping cart = waiteraless + tofold + tomixingredients = torepai = touyon ‘A woman is searching through a rack. sce 8s The woman is holding up a bottle of wine. The woman Is pouring a glass of wine. ‘The man is picking up a piece of fruit, ‘The man is putting some fruit into a basket. | J irre om dence «= checkin counter + dock = fence font desk kiosk «= platform raling = spectator = toboord atin = todescend ‘The man Is sitting on the floor. = togather = tomow = topark = topost = tostack = tostoll = to water flowers The hoats are on the lake, | The boats are full of people. ‘The man is taking a book from a shelf, Some people are seated on a bench, Abike is chained toa tree. Listening Practice | 15Listen and choose the statement that best describes what you see in the picture. A House 16 1 Chapter 1 Answer Key p19 o oor a 8 © © o a 8 © © “” 8 © ©cneptert BB parts protographs Lstening Practice 117 gS cS gS z 2 21B 1 Chapter “” 8 © ©wo © © 6) é ao 6 © @ o ® © Oo (A) LUstening Practice | 19B Workplace Answer Key p19 “8 1 “a 8 © O ne 2. “ 8 © © a 3. “” 8 © © 201 Chaptersudestroug LH 4. wn 5. ” @ © © n® 6 ” ® © © Bam Ustening Practice 121a @ 6) © ©) 8. “a 8» © O o on % “ @ © © 22 1 Chaptero ® 8 © O 10. a) un. “oe © © ¢ ° 12, “ ® © © =i! Ustening Pace 128C Businesses 24 1 Chapter ‘Answer Key p19(a) a) (a) ae ® 0 oO 38 0» © 3 ® 0 © Listening Practice | 25 sudodoroug L49826 1 Chapter 1 a a 8 © ©Listening Practice | 27 iSD_ Other Public Places 28 1 Chapter 1 ‘Answer Key p19 eo “ 8 © © “0 8 © © “w 8 © Oog “ 8 © © LUstening Practice | 297 a 8 © O 8. “o 8 © © se 9%. a 8 © O 301 Chapter10. “ 6 © © ” un. “7 8 © © 20 12, “” © © © Emm Listening Pace 134VAN oucsti Part Questions and Responses 1 sie es uncertainty are very common, Bypect answers ike these: “Let me checkthe schedule” ‘tts been here all day stm notsure” ‘The answers need not befall sentences Usten for phrases with reposiions “tnRoom 102 "On the 5" floor? “Acthe Hating Hotel? th Spain” / Pay attention tothe tense for ‘hd questions. Test writers ‘often use the wrong tense to Confuse listeners Remember hich time phrases go with hich tenses ast tonse nen i.) +090 Future tense hen wil.) “son later, ie) 32 1 Chapter Theme Notes Read the questions below. Mark Xor / in the boxes. Answer Key p39 ‘A Questions with an Interrogative 1. Who/Whose/Whom Listen for a name, postion title, or pronouns (, someone, etc) in the answer, Don't confuse who's and whose ‘Who is our new manager going to be? (think it will be Mr. Smith. ( Heisa good manager. 2. What/Which Watch the noun after what. What time/What day means “when so look for dates and times, Similarly, other nouns that follow what indicate what kind of thing to listen for. If you hear What do, look for opinions or details about a certain item. Pay attention to the noun after which. Look for phrases like the one... or similar phrasing in the answers. What floor is the human resources department on? 1 I think the 3" floor. 1 At3 o'clock. Where Listen fora place. Where is the new branch located? [We been told it will be in Australia. (1 We have many new branches opening. 4, When Listen fora time, date, or day of the week. Also listen for time phrases (soon, later, etc.) ‘When do you expect the clients to arrive? (1 They will arrive by train, (1 They willbe here soon,E> why Listen for a reason. Why did Mr. Jones get transferred? (1 He transferred last month. 1 Because he was promoted. How i. How can/do..? Listen for a way or method. How do | send these packages to Germany? (1) Send them by air mail. 1 tes expensive to send mal ii, How many/muct Listen fora number or an amount. How much does anew printer cost? 1 tesabout $50. 1 The printers naw. fil, How long. Listen fora specific period of time. How long will you be in Hong Kong? About three weeks. [1 Mayhe next time, Iv, How often..? Listen for frequency. How often do you visit headquarters? (11 The head office is huge 1 tao at least once a year, How do you tie San Francisco? 1 tesbetterthan | imagined. 771 tteet area. Questions with No Interrogat Be/Do. \. How was.../How do you like../ How do you feel about..? Listen for phrases of opinion, such as, | think, t seems, etc., as well as adjective phrases. |. Be-verb Questions Listen for affirmative or negative Information about status or situation. I this shipment eadyto go out? 11st need to write up the invoice shipments are sent out everyday 1, Do-verb Questions Listen for yes/no, sure/of course, or Information about habit or action. Do you have time to look over my proposal? (51 tight have time after lunch. [trig write my proposal after lunch, AD ‘The answers to why ‘questions often do not Begin with becouse. They ‘aneven be questions, |; Why ad we get tis notice? 1; What notice? /_2 Some answers to be-vers ‘or do-verb questions are another question. ‘A: Why was Ann pot atthe meeting? Dict she take the day oft LUstening Practice | 33 sresadeny poo onsend 2 28/bosersta this may be in the form of volunteering to ddoan action, ‘Cant have a napkin to clean up this mess? B: Let medo that for you 34 1 Chapter 2: ‘Auxiliary Verbs i. Can/May..? Listen for yes/no, variations of yes (sure; of course), and responses to questions about permission or a favor. Cantopen a window? No. tciant. 1 of courset tm sweating. it Wil. Listen for yes/no ora plan. Willyou be eady at pm? J twas ready to leave when you called, Fy unfortunately, wont be ready nti 6:30. il, Have..? Listen for yes/no, variations of yes/no phrases discussing the status of an activity, or phrases about an experience. Have the results ofthe market survey been delivered yet? 1 Yes, they on your desk, 7 No, George went othe store Other Types of Questions Indirect Questions Listen for specific information. ‘When do you think you will be finished today? [J Probably at the usual time. CJ Hthink it finished yesterday. Tag Questions Listen for yes/no or a confitming statement. Bernard is head of research and development, isn’t he? [CJ Sure, he researched the project. 1 Yes, he was promoted last year.Negative Questions ABD Answers tonegatve | Listen for true or false information if you hear a negative question, cmnean | 2 | Iemightbe inthe form of | Isn't it too late to call the European office? expressing uncertainty or Checking onnomaton, C1 No, they're still open. “Let me check the = 1 Yes, 'm calling the office. Sooneold met 5 i i 4, Alternative Questions Listen for preference if you hear a "Which do you prefer’ type of question or question with or/rather/either/neither/both, Will you be paying by cash or credit card? C1 By credit card, please. (7 Isent my payment already. 5. Declarative Sentences AB Ofte, test waters Listen for expressions of emotion, opinion, extra information, or a follow-up question ‘write partial to the statement. piss | Sentences a5 rong | There's a lot of talk about moving to a new location. arses for cally? Where do they want to go! Sentences These (71 Really? Where do they want to go? sentences These 1 Right. | moved last month. 6. Suggestions 1 Why dontt..? i, How/What about..? Listen for a response to a suggestion or | Listen for a response to a suggestion. pecommenciation, How about going to a movie tonight? Why don't we try that new restaurant for | [1 The movie got good reviews. dinner? | me ce 1 ratove to but ean tonight [1 That restaurant serves good food. ‘M, ShoutayShoutdn't.? Listen for yesino, or the mention ofa duty or responsibility. Should we ask the boss what to do? 1 That's the best thing to do. Thar’s what he said to me. Shouilda’t we make a reservation? (1 Thats probably a good idea. (1 I think the reservation was canceled. Listening Practice 135Mini-Tests Listen to the questions and choose the best answer. A Questions with an Interrogative Answer Key p19 aa) 1 A 8 © 2Oou #9 ©» © ot 2 0 8) © 2B2 0 6» © SBz » ® © SOxu. w ® © a 4 A 8 © 864%. 0 8» oO a 5 |W 6) © 205 0 ® © ia 6. 6 © aGw “ &® © sO7 AW ® © s 7 8) 6 = . A 8 © 20: 0 © © S@> w w © “” @ © 280. ™ @® © 2B2 WW &® © B Questions with No Interrogative newer Key p20 36.0 8» © 3G6un. w © © 8820 8» © 8Gr2r w & © 283. #” ® © “” @ © 4 “ @& © 284. #7 6 © al 5 (A) 8) “A” 6 © aB«. WW 6 © “ 8 © (A (8B) (C) ~a 8) («© aw ® © lon “” @® © a 8 © Fa a 6 © “” 8 © @B2 Ww © © 36 1 Chapter?z 3g C Other Types of Questions Answer Key p20 t a SOB. w 6 © Sar. » ®» © i 8020 6 © 282 #9 © © i (ay 2 # 8 © 203. “© 8 © a 4 "0 @& © 2Ou. wo © ie 5 A 8 © sOn. #™ © © cy 6 @ @& © 2G6 # ® © e 7 W 6 © 2307 © ©» O 265. wo 6 © 2G. #9 © © iy 2 WW 8 © 2B. # © © SB Ww 6 © 2B» 9 © © Listening Practice | 37Words & Expressions manager meeting request = tobe scheduled * tomakea presentation * tonotty + toregister + tostopby = to submit Sn 8 Expressions = tooperate = toreplace tosetup to take tie 38 | Chapter Short Conversations Theme Notes Read the following conversations, and focus on the main points. Use the What to listen for sections as a guide, A Office Talk M: Hi, Martha, Are there any messages for me? W:_ Yes, Mrs. Wilson called. She would lke to know when the figures for this quarter will be ready, She wants to look them over before she has to give them to the vice-president. ‘M: Hmm. {'ve been working on the market research project, so fm alittle behind, Il call her and talk to her about it. W: Her number is on the notepad next to the phone. What to listen for ~ Who called? irs. Wilson ~ Why? She would lke the figures. ~ What will happen? ‘The man will call her, B Workplace Dilemmas W: Im so frustrated! Why can't get internet access on my computer? All get is a message that says, ‘Busy, please try later? ‘Mz The computer system is down. The IT department is working on it, but they said they ight not be able to fixit today. Ws That's terrible! | have a very important contract !m waiting for. Mz You could try using the WI-FI spot inthe café next door. What to listen for - How does the woman feel? Frustrated ~ Why? She cannot access the Internet, ~ What is she waiting for? An important contractf C_ Staffing Changes | / Words & Expressions + splat M: Thank you, Ms. McKenzie, for coming to see us on short notice. Could you tell us about = experience your previous work experience? eee We Sure. | worked for nine years at an impor company a logistics manage. labo worked résumé briefly ata delivery company in Canada. = wohire 1 toners = ‘Would you be OK with non-traditional hours? The position requires working in shifts apeeaieny Ws Yes, that would be fine. Also, | heard you have an employee education program. Could you tell me more about that? What to listen for ~ What kind of conversation is this? Ajab interview = What is mentioned about the woman? _She has worked in logistics. - What does the woman ask about? tion program: D Daily Life lords & Expressions aes IM: Hell, willbe moving to another country for my job, and I need a copy of my medical + avaiable pai + complaint (cae Ws Ofcourse. We ust need a current photo ID in order to release them to you eee ‘Mz | left my ID at home. Is there any other way of getting them? refund Ws. tmafrad not. Please come back with It. ls, the doctor needs to sign the form, so cee a reaneton clon cone dig lanl hours 1 rapier up + touche What to listen for ~ Where is the conversation taking place? Ata doctor's office ~ Why has the man come? Torequest his medical records ~ What will the man probably do? Come back ata later time E Travel | Woes Expressions + aie W: Hi. | was looking at the tour package to Malta on your website. How much are the taxes Gaferatene-ent and fuel service charges? ores M:_ Letme just see, It seems that taxes are $250, and fuel service charges are $125. * reservation 2 tobe delved W: $375 extra seems lke a lot of money. Im going to have to take some time to think aa See 1 tocheckinfout Mz OK.Think about it fora couple of days. Then give me a cal. += torecommend What to listen for ~ Who is the woman likely talking to? “lagent = What information does the man have? The cost of extra charges ~ What will the woman do? Take time to consider the trip Listening Practice | 39 zzMini-Tests 7 Listen to the questions and choose the best answer. A Office Talk Answer Key .20 2 o 0 m 1, What are the speakers discussing? 7. Why did the man miss the meeting? (A) Ataxlaw (A)_ He was traveling on vacation. (8) An accounting document (©) Alocal event (0) Acompany manager 2, What does the woman mean when she says, 8. “That's not all”? (A). She has more to say. (8) The company will make more money. (©) The company will expand its size. (D) She isn’t the only one who worked on the report. 9% 3. What will the man do next? (A) Calla contractor (8) Talk to another department (©) Send a check (©) Speak toa manager ne 4. What are the speakers discussing? (A) Scheduling a meeting (8) Delivering mail (© Copying documents (©) Documents from another company 5. Whats mentioned about the post office? (A) Itdoes door-to-door mail pick-up. (8) tis under construction (©) Itis open every day. (0) Itis near the office. 6. What does Courtney say she will most likely do next? (A) Contact a courier service {8) Complete a document. (©) Deliver a package (0) Visit a post office 40.1 Chapter (B) He was taking sick leave. (©) He was out on business. (0) He was working at home. What did Deanna propose at the meeting? (A) Spending money on R&D (@) Advertising to younger customers (© Hiring more college students (0) Organizing a business meeting ‘According to the man, why won't management like the idea? (A) They want something with a clear target. (8) They want to market to older clients (©) They prefer a global fan base. (©) They preter the old advertising campaign.° ” 10. Who is holding a meeting? (A) Sheila (®) John (© The director (0) The president 11. What does the woman offer to do? (A) Ask for more time (8) Geta project finished (©) Write a report (0) Givea presentation 112. When will the man likely submit his report? (A) Monday (8) Tuesday (© Wednesday (0) Friday Morton's Office Supplies invoice Black Pens 5 $10 Stapler 1 33 Box Cutters. 2 36 Bookends 2 $12 Total $31 13, What problem does the man mention? (A) An order was incomplete. (8) Some extra goods were sent in a package. (© Anitem was damaged during shipping. (0) Some supplies were never delivered. 14, Look at the graphic, How much of a refund will the man receive? W $10 (@) $3 © $6 (0) $12 15. What will the man probably do next? (A) Speak with a colleague {B) Order some more supplies {© Calla bookstore (0) Talk toa supply company Lstening Practice | 41 mas suonossenuay ows F308B_ Workplace Dilemmas me 1. What problem does Michael mention? 2 (A) A monitor isn’t displaying colors correctly. (8) A program isn't connecting to a server. (©) A fax machine is not receiving faxes. (0) Ane-mail was never sent. 2, What is mentioned about the program? 8. (A) Anew version was recently released. (8) Clients can access it as well (©) Itcontains a virus. (0) Itis only available on certain computers. 3, What will Jared probably do next? (A) Contact the IT department (8) Forward a notice (©) E-mail a customer (O) Take a look at a computer o % 4, Why did the man NOT attend the meeting? (A) He was out sick. (8) He was at a conference. (© He was on holiday. (0) He was unaware of it. 5. When is the workshop planned for? (A) Tomorrow (8) Next week (©) Next month (0) Next weekend 6. What will the man most likely do? (A) Attend a seminar {B)_ Talk to the marketing manager (C) Find a software manual (0) File a complaint 42 Chapter Answer Key p20 ne ‘What does the woman thank the man for? (A)_ Responding to an e-mail (8) Coming on a non-work day (©). Showing her the computer (0) Being on time for work ‘According to the woman, what must the ‘woman do by this evening? (A) Give a presentation {B) Turn ina document {C) Send a notice (0) Complete a report What will the man likely do next? (A) Take the computer away (8) Connect the printer (©) Replace a wire (©) Work ona reporto % 10. Why is the man concerned? (A) The new assistant wontt arrive on a scheduled date. (8) He does not have enough equipment. (©. His assistant will eave in July. (0) His computer is no longer working, 11. What does the man mean when he says, “That won't do"? (A) He is not pleased with a report. (8) Heis unhappy with his computer's condition. (©) He finds tardiness unacceptable. (0) He can't wait that long for an order. 12. What does the woman suggest? (A) Placing another order (®) Hiring another assistant (©) Buying a new computer (0) Talking to a supervisor a ne 13, 1“. 15. Recurring Customer Visits ‘August September October November ‘What problem are the speakers discussing? (A). Low customer visit rates (B) Low customer satisfaction (©) Unclear directions to stores (0) Construction delays Look at the graphic. When did the new store ‘most likely open? (A) August (8) September (©) October (0) November ‘What does the man ask the woman to do? (A) Create a questionnaire (8) Find a new contractor (©) Conduct a market survey (0) Send e-mails to customers Listening Practice | 43Staffing Changes Answer Key p20 o 1. What event has recently taken place? 7. What are the speakers most likely doing? (A) Asale (A) Having an interview (®) Amerger (@) Discussing candidates (© Ameeting (© Haggling about prices (0) Apromotion (0) Holding negotiations 2. What is the man worried about? 8. What does the man imply when he says, That (A) Moving his belongings shouldn't be a problem"? (8) Selling all the inventory (A) Hels confident in his ability. () Meeting a deadline (8) He knows he will always be on time. (0) Contacting an applicant (Q) He has never had a problem at his old company. What does Leslie say she will do? (0) He never feels nervous. (A) Take notes at a met (8) Assist with a move 9. What will happen on Monday? (© Present sales results (A) Training will begin. (©) Apply for a job (8) New sales will start. (© Anining decision will be announced. (0) Interviews will begin. so 4. Whataare the speakers discussing? (A) An upcoming event (8) Working overtime ( Aitticutt coworker (0) Work experience 5. What is suggested about the woman? (A). She will be moving to another area. (8) She has worked here for many years. (© She isin charge ofall financial matters. (©) She has managed new employee orientation before. 6. According to the man, what will happen soon? (A) conference will be held. (8) A department will move. (C) Anew office will be opened. (0) Anew employee will begin 441 chaptero im 10, What are the speakers discussing? (A) Anew business proposal (8) A marketing project (© Achange in personnel (0) A deadline for a position 11. According to the man, when wil Yuko start her new position? (A) Tomorrow (8) One week later (©) Two weeks later (0) One month later 12. What is mentioned about the vacant position? (A) Ithas been advertised online. (8) twill be filed by someone outside the company. (© Itwill come with a higher salary. (0) It requires a creative person. a Hawthorne Building Directory 4F | Sales (Overseas & Domestic) 3F_| Human Resources / Management 2F | IT/Finance 1F | Marketing / Legal 13, What is the purpose of the man’s visit? (A) Toboard a bus (8) To discuss business plans (©) Tohave a job interview (0) Tofilea suit 14, What is mentioned about Mr. Gerald? (A) He is out for the day. (8) He recently moved offices. (©. He is looking for a new jab, (0) Heis currently in a meeting, 15. Look at the graphic. Which floor will the man most likely go to? 1F (8) 2F (© 3F (0) 4F Listening Practice | 45,D_ Daily Life Answer Key p20 ° ae & 1. Where most likely are the speakers? 7. What is most likely the woman's job? (A) Ahair salon (8) Ahardware store (© Atravel agency (0) Areal estate agency 2. What is mentioned about the woman? 8. (A)_ She will change jobs soon. (B)_ She works from home. (©) She is only available on weekends. (0) She has lived in the area for many years. 3. What will the woman most likely do on Saturday? % (A) Visit some houses (8) Get her hair done (©) Change her locks (©) Goon vacation me 4, Whois the woman speaking to? (A) Ahotel clerk (8) A store representative (©) Abank clerk (0) A ticketing agent 5. Whyis the woman calling? (A) To ask for advice (8) To cancel an account (©) To fix incorrect information (0) To get directions What will the woman most likely do next? (A) Goto the airport (8) Check her account balance (©) Deliver a package (0) Visit a nearby bank 46-1 Chapter? (A) A computer technician (8) Anelectrician (© Anappliance manufacturer (0) A computer store clerk ‘What does the woman mean when she says, “im not sure you can do that"? (A)_ She thinks the man can't go online. (8) She doesn't want the man to hurt himself. (She doesn't know how to fix a computer. (0) She isn’t sure about the return policy. What will the man most likely do next? (A) Visit another store (8) Purchase a new laptop (©) Look for a receipt (©) Submit a claim online2 : o i 3@ 10. Why is the man at the store? (A) To purchase a gift (®) Tolocate an iter (© Toreturn a broken item (0) Tomake a business proposition i I Mr. Chol's Dentistry & Dental Care Hours Weekdays: 9 AM —5 PM Friday: 9 AM 7 PM Saturday: 8 AM 2PM Sunday: Closed 11. What does the man say about his wife? (A) She prefers to buy ocally-made products. (8) She often wears jewelry. (© She wants a specific gemstone. Die os a Sie (0) She regularly visits this store, cer Peeing spat (A) Adelayed meeting (®) Abad dentist (©) Acanceled appointment 12. What is mentioned about the warranty? (A) {tis notincluded in all products. : (8) tis not available on sale items. oe iG) tecan be extended 14, Look at the graphic. On which day will the man (0) It can only be used at that store. most ikely vst the beri emes (A) Thursday (8) Friday (©) Saturday (0) Sunday 15. According to the man, what will he do later today? (A) Purchase an iter (8) Casha check (CQ) Order business cards (0) Have a meeting Emam Listening Practice 147E Travel 2 3o 1. What problems are the speakers discussing? (A) Their seats are already taken. (8) Their seats are far apart. (©) Their flight is delayed, (0) Their meeting was canceled, 2. What does Dennis say he needs to do during the flight? (A) Write an e-mail (8) Have ameal (©) Make a call (0) Speak with his colleague What does the woman offer to do? (A) Pay for his seat (8). Buy the person a drink (© Share a car (©) Tum off the light % 4, What is most likely the man's job? (A) Anairline representative {@) shop clerk (© Adoctor (0) Ahotel clerk 5. What is the fee for? (A) Placing a security deposit (8) Registering for a membership () Missing a credit card payment {D) Canceling a booking late 6, What does the man say he needs? (A) Acdaim form (8) Acurtent phone number (©) Aproof of identity (0) Anew credit card 48.1 Chapter o iD Answer Key p20 Where most likely are the speakers? (A) Atravel agency (8) Aconference center (© Anairport (0) Ahotel What does the man imply when he says, "Yesterday was my first day"? (A) He used to work at a hotel. (8) He has never been to Toronto before. (Q) He has never booked a hotel before. (0) Hels unsure of some hotel facilities. What is mentioned about the Delarosa Hotel? (A) Itis holding a conference. (8) Ithasa business center, (©) tis completely full. (0) Itishaving a promotion.2 ie 10. Where will the man be next week? (A) New York (®) Chicago (©) Detroit (0) Philadelphia 11, What does the woman suggest? (A) Planning a conference (8) Visiting a museum (©. Extending his trip (0) Postponing a meeting 12, What will the man likely do? (A)_Ask the woman to go along with him (8) Take a vacation after the conference (©. Cancet his trip to the conference (0) Change the hotel where he will stay z g i 2 i 2o i z La Mare Hotel Ms. Paige Middleton Member Number: 321341 Room: 902 3 Nights $500 Room Service Charge $120 Restaurant Charge 590 Spa Service Charge $80 Total $790 13, What problem is mentioned with the bill? (A) Ithad the wrong name on it, (8) tis missing her membership number. (©) Apayment method was declined (0) An item was wrongly charged. 14. Look at the graphic. How much will be removed from Ms. Middleton’ bill? 1A) $500 (8) $120 (©) $90 (0) $80 15. What does the woman mention about her visit tothe spa? (A) She had to cancel at the last minute. (8) She went right before dinner. (© She thought it would be longer. (0) She had to leave quickly Listening Practice | 49,