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MyEdspace Response On Our Request For Refund

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40 views3 pages

MyEdspace Response On Our Request For Refund

Uploaded by

stanley5boona
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Noble 's October Module Performance Recap

1 message
🗒️
MyEdSpace Support <[email protected]> Wed, Nov 27, 2024 at 2:59 PM
Reply-to: MyEdSpace Support <[email protected]>
To: Joffi Amadi <[email protected]>

Hi Joffi,

Thank you for your response. I understand your concerns, and I want to ensure that this matter is handled thoroughly.

From our records, Noble signed up for the program in September, and the cancellation request was made in November. This means the
course has been active for two months. However, I’ve escalated this case to our financial team to conduct a deeper review of the account’s
activity and determine the appropriate next steps, including the refundable amount, if any.

We appreciate your patience and understanding, and I will keep you updated on the outcome once we have more details.

Best regards,

--

Rached Hersi

MyEdSpace Customer Success Team

[email protected]

myedspace.co.uk

From: Joffi Amadi <[email protected]>


To: MyEdSpace Support <[email protected]>
Date: Wednesday, November 27, 2024 14:00:33
Subject: Re: Noble 's October Module Performance Recap 🗒️
Hi Rachel,

Please when we attended the webinar, they did not say money will be refund 14 day from start of enrolment. They said one month. Please
you saw it yourself that Noble did not attend classes or complete any homework in your review.

Please I just want my money back.

Many thanks,

Joffi

On Wed, 27 Nov 2024 at 11:59, MyEdSpace Support <[email protected]> wrote:

Hi Joffi,

Thank you for getting back to me and providing more context about Noble’s situation. I understand how managing school activities
alongside extra learning commitments can feel overwhelming.

Regarding the refund, our 14-day full refund policy applies from the start of enrollment. However, I’ve escalated your request to our
financial team. They will review the account’s activity and decide the refundable amount based on Noble's progress and engagement.

Before we proceed with the refund, I’d like to suggest an alternative solution. Since the full schedule may have been too much for him,
how would you feel about downgrading to a one-subject Pro course for £479? This option allows Noble to focus on just one subject
where he might need the most support, ensuring a manageable workload while still gaining the benefits of MyEdSpace.
Let me know how you’d like to proceed. I’m here to assist with any questions or concerns.

Best regards,

--

Rached Hersi

MyEdSpace Customer Success Team

[email protected]

myedspace.co.uk

From: Joffi Amadi <[email protected]>


To: MyEdSpace Support <[email protected]>
Date: Wednesday, November 27, 2024 10:00:53
Subject: Re: Noble 's October Module Performance Recap 🗒️
Hi Rached,

Thank you for your email and also confirming Noble has not been attending the classes or completing the homework. Noble signed
up for this himself and discovered he can’t cope with his school activities and this lectures time so he has not been attending.

He said when he attended the webinar, he was told if he tried for a month and is not working, his money will be refunded. Please I
noticed you guys have debited my account twice. I will want a refund of my money to my account please. My son is not attending
the classes.

Hoping to hear from you soon

Joffi

Nobles Mum

On Wed, 13 Nov 2024 at 12:58, MyEdSpace Support <[email protected]> wrote:

Hi Joffi, it’s Rached from MyEdSpace Customer Care.

Thank you for reaching out, and I apologize for the miscommunication.

I’ve reviewed Noble’s progress, and it seems that there has been no significant progress made as he has not been attending the
classes or completing the homework. We are concerned about this as well, and we would like to understand the underlying issue.
Could you please let us know if there’s anything specific that’s preventing him from engaging with the lessons or if there’s
something we can do to support him better?

We are here to help, and together we can work on a solution to ensure his progress. Please let us know how we can assist.

Best regards,

--

Rached Hersi

MyEdSpace Customer Success Team

[email protected]

myedspace.co.uk
From: Joffi Amadi <[email protected]>
To: Rhys from MyEdSpace <[email protected]>
Date: Wednesday, November 13, 2024 13:20:37
Subject: Re: Noble 's October Module Performance Recap 🗒️
Hi Rhys,

Hope this email finds you well?

How can say you are proud of Noble’s progress when he did not start or complete any of his homework?

What kind of feedback is this please? It means you did not notice there’s a problem here?

I am not satisfied with this feedback.

Best regards,

Joffi ( Noble’s Mum)

On Wed, 13 Nov 2024 at 11:39, Rhys from MyEdSpace <[email protected]> wrote:

OCTOBER 2024

Month in Review
We're so pleased to have Noble with MyEdSpce!
Here is a summary of their work for the October Module.
Noble | Year 9/10

[Quoted text hidden]

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