MCQ on the 7 quality management principles:

1. Which principle involves having leaders establish shared purpose and direction?

A) Customer Focus

B) Leadership

C) Engagement of People

D) Relationship Management

2. What is a key benefit of the Process Approach principle?

A) Increased innovation

B) Enhanced supplier relationships

C) Improved process performance

D) Greater employee satisfaction

3. The Principle of Evidence-Based Decision Making emphasizes using ____ to make decisions.

A) Expert opinion

B) Past experience

C) Facts and data analysis

D) Manager intuition

4. Which principle focuses on attracting, retaining, and creating value for customers?

A) Leadership

B) Improvement

C) Customer Focus

D) Process Approach

5. One action under the Customer Focus principle is to ____ customer needs and expectations.

A) Ignore

B) Meet
C) Understand

D) Communicate

6. The Principle of Leadership involves leaders being examples of desired ____ and ____.

A) Values; fairness

B) Innovation; creativity

C) Decisiveness; strategy

D) Communication; visibility

7. What is a potential benefit of the Improvement principle?

A) Enhanced innovation

B) Reduced costs

C) Improved employee morale

D) Faster decision making

8. The Principle of Engagement of People emphasizes the importance of ____ people.

A) Training

B) Satisfying

C) Empowering

D) Managing

9. Making decisions based on data analysis relates to which principle?

A) Customer Focus

B) Process Approach

C) Evidence-Based Decision Making

D) Relationship Management

10. Which principle focuses on managing relationships with suppliers, partners, and other stakeholders?

A) Leadership
B) Improvement

C) Relationship Management

D) Customer Focus

11. One key benefit of the Customer Focus principle is ____ customer satisfaction.

A) Lowering

B) Measuring

C) Maximizing

D) Communicating

12. The Principle of Leadership relates to establishing ____ and ____.

A) Authority; power

B) Unity; direction

C) Processes; metrics

D) Teams; culture

13. Which principle involves continually improving processes, capabilities, and customer satisfaction?

A) Engagement of People

B) Improvement

C) Process Approach

D) Evidence-Based Decision Making

14. A benefit of the Process Approach principle is ____.

A) Lower costs

B) Increased innovation

C) Improved supplier relationships

D) Consistent outcomes
15. The Principle of Relationship Management emphasizes the importance of managing relationships
with ____.

A) Employees

B) Customers

C) Interested parties

D) Leadership

16. Which principle focuses on people's involvement, competence, empowerment, and satisfaction?

A) Leadership

B) Engagement of People

C) Process Approach

D) Improvement

17. One action under the Improvement principle is to ____ improvement projects.

A) Monitor

B) Reward

C) Communicate

D) Plan

18. What is a potential benefit of the Customer Focus principle?

A) Improved operational efficiency

B) Enhanced supplier relationships

C) Increased profitability

D) Higher employee satisfaction

19. Which principle relates to understanding the organization as a system of processes?

A) Engagement of People

B) Process Approach

C) Relationship Management
D) Evidence-Based Decision Making

20. The Principle of Leadership emphasizes leaders being ____ for people.

A) Supportive

B) Accessible

C) Responsible

D) Visible

21. One action under the Evidence-Based Decision Making principle is to ensure people are ____ to
analyze data.

A) Authorized

B) Compensated

C) Competent

D) Certified

22. What is a key benefit of the Relationship Management principle?

A) Increased innovation

B) Improved quality management

C) Enhanced supplier relationships

D) Better customer service

23. The Principle of Improvement focuses on both incremental and ____ improvement.

A) Breakthrough

B) Transformational

C) Sustained

D) Continuous

24. Which principle involves empowering people to achieve quality objectives?

A) Process Approach
B) Engagement of People

C) Leadership

D) Relationship Management

25. One action under the Leadership principle is to ____ shared values in the organization.

A) Communicate

B) Measure

C) Reward

D) Create

26. A benefit of the Customer Focus principle is expanded ____ base.

A) Customer

B) Supplier

C) Partner

D) Investor

27. The Principle of Engagement of People relates to ____ people's contributions.

A) Directing

B) Recognizing

C) Training

D) Measuring

28. Which principle focuses on understanding cause and effect and making objective decisions?

A) Process Approach

B) Evidence-Based Decision Making

C) Leadership

D) Improvement

29. An action under the Relationship Management principle is to ____.

A) Survey customers

B) Analyze quality data

C) Monitor process performance

D) Share information with suppliers

30. What is a potential benefit of the Leadership principle?

A) Improved teamwork

B) Increased productivity

C) Enhanced customer service

D) Better strategic alignment

31. The Principle of Improvement emphasizes a focus on ____ causes.

A) Underlying

B) Behavioral

C) Resource-related

D) Procedural

32. Which principle relates to customer needs, expectations, and satisfaction?

A) Customer Focus

B) Process Approach

C) Evidence-Based Decision Making

D) Relationship Management

33. A key benefit of the Engagement of People principle is ____.

A) Improved quality culture

B) Increased operational efficiency

C) Enhanced customer satisfaction

D) Better data-driven decisions

34. One action under the Process Approach principle is to ____.

A) Survey customer satisfaction

B) Optimize system performance

C) Reward employee achievements

D) Develop leaders and managers

35. What is an example benefit of the Evidence-Based Decision Making principle?

A) Improved team dynamics

B) Increased staff loyalty

C) Enhanced operational effectiveness

D) Reduced time to market

36. The Principle of Relationship Management involves managing relationships with ____.

A) Customers

B) Employees

C) Interested parties

D) Leadership

37. Which principle focuses on ethics, trust, and organizational commitment to quality?

A) Leadership

B) Customer Focus

C) Process Approach

D) Improvement

38. An action under the Customer Focus principle is to ____.

A) Survey employee satisfaction

B) Optimize production processes

C) Share information with partners

D) Design products to meet customer needs

39. A benefit of the Engagement of People principle is ____.

A) Improved quality culture

B) Reduced costs

C) Enhanced customer loyalty

D) Increased process efficiency

40. The Principle of Improvement emphasizes ongoing focus on making improvements to ____.

A) Products and services

B) Processes and capabilities

C) Relationships

D) Measurement systems

41. Which principle relates to understanding interdependencies and managing processes as a system?

A) Process Approach

B) Relationship Management

C) Leadership

D) Evidence-Based Decision Making

42. An action under the Leadership principle is to ___.

A) Survey employee engagement

B) Optimize production processes

C) Provide necessary training and resources

D) Reward employee achievements

43. What is a potential benefit of the Process Approach principle?

A) Improved supplier relationships

B) Enhanced innovation

C) Increased customer loyalty

D) Consistent outcomes

44. The Principle of Evidence-Based Decision Making involves making decisions based on ____.

A) Intuition

B) Past precedent

C) Stakeholder interests

D) Data analysis

45. Which principle focuses on long-term success through managing stakeholder relationships?

A) Process Approach

B) Leadership

C) Relationship Management

D) Engagement of People

46. An action under the Improvement principle is to ____.

A) Survey customer satisfaction

B) Optimize production processes

C) Implement improvement projects

D) Reward employee achievements

47. What is an example benefit of the Customer Focus principle?

A) Improved quality culture

B) Enhanced operational efficiency

C) Increased customer retention

D) Consistent outcomes

48. The Principle of Engagement of People relates to ____ people.

A) Directing

B) Satisfying
C) Empowering

D) Managing

49. Which principle involves understanding customer needs and aligning organizational objectives?

A) Customer Focus

B) Leadership

C) Process Approach

D) Relationship Management

50. An action under the Relationship Management principle is to ____.

A) Survey customer satisfaction

B) Optimize organizational processes

C) Develop partnerships with suppliers

D) Reward employee achievements

Answers:

1. B 30. D
2. C 31. A
3. C 32. A
4. C 33. A
5. C 34. B
6. A 35. C
7. A 36. C
8. C 37. A
9. C 38. D
10. C 39. A
11. B 40. B
12. B 41. A
13. B 42. C
14. D 43. D
15. C 44. D
16. B 45. C
17. A 46. C
18. C 47. C
19. B 48. C
20. C 49. A
21. C 50. C
22. C
23. A
24. B
25. D
26. A
27. B
28. B
29. D