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OPERATION MANUAL.

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21 views

OPERATION MANUAL.

Uploaded by

addisonkojoe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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OPERATION MANUAL

FOR FASHION RETAILERS.


INTRODUCTION
This operational manual is designed to
ensure efficient and consistent practices
across all aspects of store operations.
Adhering to these procedures will help
maintain high standards of service,
accuracy in inventory management, and
overall store security.
TABLE OF CONTENTS
1. Cash Handling and Management
- Cash Register Procedures
- Cash Count and Reconciliation
- Cash Deposit Procedures
- Security Measures

2. Customer Discounts
- Types of Discounts
- Authorization and Approval
- Recording Discounts
- Discount Policies

3. Receipt of Inventory
- Receiving Procedures
- Quality Check
- Recording Inventory
- Handling Discrepancies
TABLE OF CONTENTS
4. Inventory Transfers Between Stores
- Transfer Request Procedures
- Packing and Shipping
- Receiving Transfers
- Recording Transfers

5. Deposit Taking and Layaway


- Deposit Taking Procedures
- Layaway Policies
- Layaway Payment Schedule
- Handling Cancellations
Cash Register Procedures

Opening Register:
1. Count and verify the starting cash float.
2. Record the starting amount in the cash register log.
CHAPTER 1 3. Ensure the cash drawer is organized and has sufficient denominations.

CASH HANDLING
- During Operation:
AND 1. Handle each transaction accurately.
MANAGEMENT. 2. Issue receipts for every transaction.
3. Ensure all cash received is placed in the register immediately.
4. Follow proper procedures for processing returns and refunds.
Cash Count and Reconciliation

End-of-Day Procedures:
1. Count the cash in the register.
2. Reconcile the cash with sales receipts and the POS system.
CHAPTER 1 3. Record the total sales and cash count in the logbook.
4. Prepare the cash for deposit, ensuring to separate cash, coins, and checks.
CASH HANDLING
AND Cash Deposit Procedures
MANAGEMENT.
Preparing Deposits:
1. Bundle and record cash and coins accurately.
2. Complete the deposit slip.
3. Place the cash and deposit slip in a secure, tamper-evident bag.

Depositing:
1. Schedule daily deposits.
2. Follow the security protocol for transporting deposits to the bank.
Security Measures

CHAPTER 1 During Store Hours:


1. Keep cash registers closed when not in use.
CASH HANDLING
2. Limit the amount of cash in registers; make periodic drops to the safe.
AND
MANAGEMENT. - After Hours:
1. Store large amounts of cash in a secure, locked safe.
2. Ensure security systems are active.
Types of Discounts
Standard Discounts: Seasonal sales, promotional discounts.
Employee Discounts: Special rates for employees.
Loyalty Discounts: Rewards for frequent customers.

Authorization and Approval


Standard Discounts: Authorized by store management.
CHAPTER TWO Special Discounts: Require managerial approval.
Employee Discounts: Authorized by HR and store management.
CUSTOMER
DISCOUNTS
Recording Discounts
POS System:
1. Apply the discount code during checkout.
2. Ensure the discount is reflected on the receipt.

Manual Records:
1. Record the details of the discount in the discount log.
Discount Policies
Restrictions:
CHAPTER TWO 1. Only one discount per transaction unless stated otherwise.
2. Discounts are not applicable to already discounted items unless specified.
CUSTOMER
DISCOUNTS
Verification: Always verify customer eligibility for discounts.
Receiving Procedures
Upon Delivery:
1. Verify the shipment against the purchase order.
2. Inspect items for damage.
3. Unpack and count items.

Quality Check:
1. Inspect items for quality and accuracy.
CHAPTER THREE 2. Report any damages or discrepancies immediately.

RECEIPT OF Recording Inventory


INVENTORY Inventory System:
1. Enter received items into the inventory management system.
2. Update stock levels.

Handling Discrepancies
Reporting:
1. Document any discrepancies between the order and delivery.
2. Notify the supplier and store management.
3. Arrange for returns or replacements as needed.
Transfer Request Procedures
Initiating Transfer:
1. Complete a transfer request form.
2. Obtain managerial approval.
3. Schedule the transfer.

Packing and Shipping


Preparation:
CHAPTER FOUR 1. Pack items securely to avoid damage.
2. Label packages with transfer details.
INVENTORY
TRANSFERS
Shipping:
BETWEEN STORES
1. Use a reliable transporting method.
2. Track the shipment. Meaning call to verify if items have been received as dispatched.

Receiving Transfers
Upon Arrival:
1. Verify the shipment against the transfer request.
2. Inspect items for damage.
3. Record the received items in the inventory system.
Recording Transfers
Inventory System:
CHAPTER FOUR
1. Update inventory levels to reflect the transfer.
INVENTORY 2. Document the transfer in the inventory log.
TRANSFERS
BETWEEN STORES
Deposit Taking Procedures

Processing Deposits:
1. Record the deposit amount and customer details.
2. Issue a receipt to the customer.
CHAPTER 3. Store the deposit securely.
FIVE
Layaway Policies
DEPOSIT
Eligibility:
TAKING AND 1. Minimum purchase amount for layaway.
LAYAWAY 2. Initial deposit requirement.

Terms:
1. Specify the duration of the layaway period.
2. Outline the payment schedule.
Layaway Payment Schedule
Payments:
1. Set regular payment intervals.
2. Issue receipts for each payment.

Tracking:
1. Keep detailed records of all payments.
CHAPTER FIVE 2. Notify customers of upcoming due dates.

Handling Cancellations
DEPOSIT
Customer Initiated:
TAKING AND
1. Process any refunds according to policy.
LAYAWAY
2. Restock the items.

Non-Payment:
1. Contact the customer before cancellation.
2. Follow up with a final notice.
3. Restock items if the layaway is canceled.
THE END
THANK YOU

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