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Balanced Scorecard Case Study

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Chandra Sekhar Madini
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54 views

Balanced Scorecard Case Study

Bslanced

Uploaded by

Chandra Sekhar Madini
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Driving Strategic

Transformation
Implementing Balanced Scorecards for Performance
& Growth Excellence in a Commodity Trading
Organization

An Arcolab Client Case Study

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Background
and Context
Background
A leading agriculture commodity trading organization
sought its first structured Performance Management
System (PMS) to align employee objectives with
strategic goals.

Journey
From an opportunistic trader reliant on market
fluctuations and opportunities, the organization
aimed to transition into a proactive, strategic supply
chain connector in the food, feed, and fuel sectors.

Vision
The leadership team envisioned a PMS to enhance
collaboration, customer engagement, internal
processes, and people capabilities while aligning with
long-term sustainability and innovation goals.
Our Approach
The development of the Balanced Scorecard (BSC) had
been executed through a collaborative and systematic
approach involving the organisation leadership, and
Arcolab’s human capital practice consultants.

Strategic Alignment
• Statement of Direction (SoD): Defined along with leadership to
establish a cohesive strategic vision.
• Balanced Scorecard (BSC): Developed at the company and
functional levels (For over 15+ Functions).

Perspective Focus
• Financial Perspective: Introduced P&L metrics and growth initiatives
not only trade desks, execution but for all functions.
• Internal Processes: Improved risk management and operational
efficiency.
• Customer Perspective: Strengthened long-term customer and
supplier relationships.
• Learning & Growth: Aligned capability-building programs with
strategic goals.

Cross-Functional Synergy
• Aligned strategic objectives across departments with identified lead and link members.

SMART Goal Setting & Cascading


• Conducted workshops to cascade actionable, measurable goals to employee levels.
The Outcomes
The project culminated in the successful creation of
comprehensive Balanced Scorecards that reflected the company's
strategic vision and operational goals.

Enhanced Successful
Alignment Implementation
Integrated individual and functional Developed Balanced Scorecard with
objectives with organizational goals, measurable KPIs that now drives
fostering collaboration. strategic vision execution.

Impact by Perspective
Financial Internal Processes
Shared alignment towards Identified and set risk
organization’s financial mitigation, compliance &
metrics & Growth initiatives operational efficiency KPIs for
defined for all functions for all key functions in the
enhancing financial health. oganization.

Customer Learning & Growth


Identified strategic objectives Identified comprehensive
for enhancing customer learning KPIs, functional
loyalty and created customer development goals and
satisfaction improvement brainstormed Key organisation
plans development (OD) initiatives.
Arcolab
Your Strategic Partner
At Arcolab, we specialize in creating Tailored
Human Capital Strategies to unlock organizational
value.

Arcolab empowers organizations with cutting-edge Human Capital Services


across
• HR Technology & Solutions
• HR Consulting
• HR Managed Services

We drive innovation in HR while fostering organizational growth through


tailored human capital strategies, performance and rewards practices, and
organizational effectiveness solutions. Our managed services, from payroll
to benefits and HR operations are enabled through advanced HR technology,
ensuring efficiency and excellence while leaving a lasting impact on
workforce transformation.
Connect with our Consulting leaders to enhance value through
effective human capital strategies

Visit us at: www.arcolab.com


Write to us at : [email protected]

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