Overview

Enterprising leader with nearly 17 years of extensive global experience & a proven history of success in monitoring,
planning & managing multifaceted projects & programs with complex dependencies & multi-million dollar budgets
across multiple domains entailing Telecom, Banking, Government Advisory & Consultation, Insurance &
Healthcare.

Targeting to express potential in challenging roles in Project, Program & Portfolio Management, Operational
Excellence, Business & Digital Transformation & Integrations, Business Analysis, Artificial Intelligence, Delivery
Excellence & Thought Leadership with an esteemed organization.

BHAVESH DALAL
+91- 9870111957

[email protected]
PMP Certified || Program Manager

Education Profile Summary

 Insightful expertise in Project & Program Management with skills in directing all phases encompassing planning,
2008: MBA (Operations Management)
defining scope, setting timelines, charter, SOWs, vision-scope documentation, monitoring, inter-discipline
from Symbiosis Institute, Pune.
coordination, POCs, resource planning & documentation, budgeting, vendor management & execution; implemented
project plans within preset budgets & deadlines to ensure optimum utilization of available funds towards the
2002: B.E. (Computer Engineering) from
accomplishment of overall objectives.
Mumbai University.
 Steering the management of extensive healthcare projects in Dure Technologies Pvt. Ltd. aimed at elevating
Key Skills patient care standards, maintaining compliance with regulations & boosting operational effectiveness, while
guiding a diverse team of professionals to achieve significant outcomes. Successfully led transformative agile
initiative & implemented a data-driven approach to project management, resulting in a reduction in project delays
IT Project/ Program, Portfolio and enhancing overall project delivery timelines.
Management, Governance & Delivery
Excellence  Showcased excellence in designing & implementing advanced AI-powered health chatbots, providing users with
seamless access to critical health information tailored to diverse medical needs, enhancing healthcare accessibility
c & engagement.
Project Roadmaps, Policies, Processes,
Procedures & Frameworks  Notable success & deep insight of customer experience & retention; showcased excellence in ensuring client delivery
by identifying & addressing emerging issues, securing deployment of adequate resources, devising program plans,
c risks, dependencies, issues & escalation matrices to ensure scope, quality & schedule commitments are met and
Global Client Engagement & Stakeholder
user-acceptance is achieved.
Relationship Management

c  Leveraged capabilities in acting as Engagement Leader with impressive success in implementing strategic solutions
Strategic Planning & Thought Leadership & driving transformations that reflects year-on-year success in Complex & Innovative technology
implementations; effectiveness in defining service standards & guidelines, governance structure, best practices for
c project delivery that serves as benchmark for excellent service delivery.
Risk Assessment & Mitigation/ Business
Continuity Planning  An ambassador of change with impressive success in identifying process flows & enhancing systems through
various improvement projects with an aim to augment process efficiencies, effectiveness & reduce risks; proficient
c in transforming processes and enabling innovations in service delivery; success in establishing digital practice
SLA, SOP & KPI Optimization including capacity planning, knowledge transfer, technology roadmap and delivery.
c
Business Analysis (As-Is & To-Be Analysis)  People Manager with innate skills in recruiting, leading, training, governing, monitoring & motivating high
performing multi-cultural team entailing over 55 members that excel in delivering business value and over-
|| Requirement Gathering & Elicitation
achieving business targets with high morale & low attrition.
c
Change Management, Process
Improvement, Transformations, Career Timeline (recent 5 associations)
Automations, Cloud Adoption

c
Agile/ Scrum Methodology || Agile
Implementation & Transformation

c
Configuration & Release Management

c
Cost, Budget & Resource Optimization

c
Pre-Sales Activities (RFP, RFI, Proposals,
SOW Formulations & POCs)

c
Team Set-up & Stabilization

Technical Skills

 Databases: Microsoft SQL server 2008, SQL, PL /SQL, Oracle 10g  IDE: Toad, PL/SQL Developer, Edit Plus
 Languages: ASP.NETMVC 5, C#, JAVA, J2SE, J2EE, JAVAMVC, PHP, Hibernate  Application Server: Pramati Server
 PM Software’s: Whizible Initiative, Projeqtor, MS Project, JIRA, Confluence  Cloud: AWS, DevOps, Cloud Migration projects
 Artificial Intelligence, ChatBots, Llama3, Django & Postgres

Work Experience

Mar’23 to Present Dure Technologies Pvt. Ltd.

Program Manager
 Large-Scale Healthcare Initiatives for Global Impact: Directed comprehensive healthcare programs aimed at
enhancing patient care, regulatory adherence & operational efficiency, delivering meaningful improvements in various
countries.
 Engaged in WHO-Driven Global Health Programs: Collaborated with WHO on critical health initiatives for TB, HIV,
malaria, MPOX, and CDIC in countries such as Guinea, Malaysia, Central African Republic, Ethiopia, and Cameroon,
advancing global health outcomes.
 Pioneered Community Health Outreach Program: Spearheaded a large-scale community outreach initiative reaching
over 10,000 participants, elevating public health engagement and outcomes in managing TB, malaria, HIV, MPOX,
chronic, and non-chronic diseases.
 Innovated AI-Powered Health Chatbots for Accessible Information: Developed AI-driven chatbots tailored to diverse
health needs, improving access to essential health information:
o CDIC Program Chatbot: Leveraged Llama3, Django, and Postgres to create a WhatsApp chatbot that provides Type
1 diabetes care guidance.
o AMR Chatbot for ReAct Africa: Designed to offer personalized antibiotic dosage guidance, enhancing responsible
antibiotic use.
o Sexual & Reproductive Health Chatbot: Deployed for Reckitt Benckiser to educate adolescents aged 10-19 in
Northeast India on sexual and reproductive health.
 Ensured Full Compliance with EU Health Standards: Oversaw adherence to GDPR, VPAT, HIPAA, and other regulatory
standards to maintain stringent health data privacy and security.
 Cross-Functional Team for Project Success: Managed a 20-member cross-functional team, guiding project and
program efforts to ensure seamless execution and effective outcomes.
 Orchestrated Vendor & Partner Collaboration for Program Efficacy: Directed the augmentation of vendors,
consultants, and technology partners to support program milestones and drive impactful results.
Mar’22 to Aug’23
Majesco Ltd.
Manager (Portfolio/ Program)
 Portfolio Management for Insurance Applications: Directed a suite of insurance applications, including billing, claims,
and policy solutions for Majesco, a leading provider of insurance technology products.
 End-to-End Project & Program Management for NA-P&C Claims: Delivered complete program oversight for Majesco’s
P&C Claims product and suite applications, managing project planning, delivery, client relations, resource allocation,
and technical support to enhance operational success for enterprise clients.
 Ensured Operational Excellence Across Multiple High-Stakes Accounts: Maintained seamless operations for seven key
clients, leading incident resolution, managing product upgrades, and ensuring successful Go-Live implementations
across the portfolio.
 Optimized Resource Allocation & Delivery Models: Led strategic resource augmentation for both onshore and
offshore teams, balancing rates and optimizing delivery for enhanced efficiency and cost-effectiveness.
 Strategic People Management Practices: Established a robust people management approach, including daily check-
ins, goal setting, development planning, and regular performance reviews, fostering a culture of continuous
improvement & accountability.
 Transformation to ServiceNow for Enhanced Customer Support: Directed the migration from LANDesk to ServiceNow,
ensuring smooth transitions and managing contract commitments across diverse Statements of Work (SOWs) and
Service Level Agreements (SLAs).
  Managed & Developed a High-Performing Team: Built and led a team of project managers, architects, and team leads,
establishing an infrastructure for policy, billing, and claims support from the ground up while onboarding 20+
employees from the US, India, and Canada.
 Delivered Solutions for a Diverse Client Portfolio: Expertly managed engagements with prominent clients, including
Chubb INA Holdings, Shelter, MetLife Mexico, Stillwater, Preferred Mutual, New York Property Insurance Underwriting
Association, and Ullico, delivering consistent, high-quality solutions tailored to each customer’s needs.

Jun’21 to Feb’22
Pioneer Financial & Management Services Ltd.
Sr. Program Manager
Client: Wipro Infotech Limited(C-2-H-Position) (HSBC Bank Limited)
Project Title: CCS Fraud SHP- API Cloud Migration Project
 Orchestrated Strategic Project Planning with HSBC Leadership: Engaged senior HSBC stakeholders to clarify project
requirements, meticulously define scope, and establish clear timelines and resource allocations.
 Cloud Migration with Cross-Functional Team Collaboration: Led the migration of legacy platforms to cloud
architecture, actively participating in Scrum ceremonies & coordinating efforts across departments to ensure seamless
integration and project alignment.
 Vendor & Risk Coordination for Smooth Implementation: Collaborated closely with HSBC third-party vendors &
various source systems, implementing effective risk mitigation strategies to safeguard the project's successful
deployment.
 High-Impact Agile Team of 55+ Members: Conducted interviews, recruited, and developed a robust team structure,
fostering an Agile delivery environment to consistently meet project goals with efficiency and accountability.
 Complex Technical Platforms & Earned Key Certifications: Directed project activities across a suite of technical
platforms, including AWS, Kubernetes, Docker, Jira, CheckMarx, SonaTypeIQ & App Dynamics. Further enriched
expertise by achieving certifications in Agile processes, Kong Gateway & DevOps from Wipro, as well as Kubernetes
Secure Code Warrior (SCW) from HSBC, reinforcing a commitment to technical excellence & secure development
practices.

Project Title: Business Development Management for HSBC Account

 Talent Acquisition & Onboarding Alignment: Partnered closely with the Talent Acquisition team to recruit and
onboard resources across junior, mid & senior levels, carefully selecting candidates with skills tailored to meet HSBC
account requirements.
 Revenue Generation through Project Model Transition: Successfully transitioned project resources from fixed-price
(FP) to time-and-materials (T&M) models based on evolving client needs, creating additional revenue streams and
Jun’19 to Sep’19 enhancing project adaptability.

KPMG Advisory Services Pvt. Ltd. (Pyramid Consulting Pvt. Ltd.)

IT Project Management Consultant (Smart City Projects)
Client: Municipal Corporation of Greater Mumbai, Maharashtra
Project Title: Recruitment for the post of Director-IT MCGM position
 Leadership in Director-IT Selection Project: Spearheaded a high-impact project to structure and execute the selection
process for the Director-IT role, ensuring a rigorous decision-making framework.
 Strategic Budgeting & Planning Oversight: Developed and managed a detailed budget of $7 million, coordinating
planning and scheduling efforts to streamline the entire recruitment process.
 Interview Process Optimization for Senior Officials: Crafted targeted interview questions for MCGM officials &
established an efficient, systematic approach for senior-level interviews, enhancing evaluation consistency & decision
clarity.

Project Name: Develop & Implement a New Mobile Application Program for MCGM Project Name: Appointment of
Mobile Development Agency for m-Governance projects
 RFP Development for Mobile Services: Authored a detailed Request for Proposal (RFP) to appoint an agency for the
design, development, implementation, and operation of mobile-related services.
 Bid Cycle and Vendor Management: Led the full bid cycle, overseeing vendor onboarding, facilitating project kick-off
meetings, & finalizing agreements, including the Letter of Intent (LOI) and Master Service Agreement (MSA).
Developed a governance framework and Standard Operating Procedures (SOP) to ensure project alignment.
 Strategic Project Reporting: Delivered weekly and monthly updates to the Honorable Municipal Commissioner
(Hor.MC) and other key stakeholders, maintaining transparency and alignment on the $20 million project.

Project Name: Implementation of Smart Classrooms (including Supply & Installation of Software Solution, IT & Non-IT
Equipment), Commissioning, Integration & Maintenance
 Project Conceptualization with Key Stakeholders: Partnered with the Honorable Municipal Commissioner (Hon. M.C)
 to conceptualize and define the project’s strategic direction, ensuring alignment with municipal goals.
 Stakeholder Engagement & Requirement Gathering: Engaged with the Department of Education (Maharashtra
Government), school authorities & staff to gather detailed requirements, ensuring all key stakeholders' needs were
understood and incorporated.
 Content Development & Training Delivery: Designed instructional content and conducted comprehensive training
sessions for school authorities, teachers, and administrative staff, ensuring the program’s smooth implementation and
ongoing success.
 Project Financial Management: Managed project finances by preparing detailed budgets, allocating funds, and
overseeing the processing of invoices and purchase orders to ensure proper financial tracking and compliance.
 Reporting & Project Oversight: Developed and presented project status reports and presentations to stakeholders,
ensuring timely and accurate communication of project progress for a $50 million initiative.

Feb’17 to May’19

ABEL Software & Consultants Pvt. Limited

Project Manager
Client: Government of Maharashtra, MCGM, KPMG
 PFMS Software Implementation: Led the successful implementation of the web-based Public Financial Management
System (PFMS) software in partnership with the Controller General of Accounts (CGA), Department of Expenditure,
Ministry of Finance, Government of India, enhancing government financial management capabilities.
 Mobile Application Development for Parking Management: Developed and maintained a mobile app to display public
parking lot information and facilitate real-time updates on the MCGM portal, improving accessibility and user
experience for the public.
 Solution Development: Created key applications including a toilet locator, disaster management system, and HR
solutions, fostering positive relationships with government officials, executives, and stakeholders to drive project
success.
 Hybrid Project Management Approach: Oversaw mobile app development across Android, iOS, Flutter, and Dart
platforms, employing a hybrid project management approach that integrated both Waterfall and Agile methodologies
to ensure flexibility and timely delivery.

Mar’15 to Oct’16 Previous Experience

TATA Business Support Services Ltd.
Feb’07 to Mar’15
Assistant Project Manager

3i Infotech Ltd. (ICICI Bank)

Apr’04 to Oct’05
Developer/ Tester/ Business Analyst/ Solution Architect/ Assistant Project Manager

Reliance Infocomm
Pre-sales/ Project Coordinator

Personal Details
Date of Birth: 22nd March 1979
Languages Known: English, Hindi
Address: Thane (W)