This document is a controlled document.
Facility reserves the right to amend or terminate any of its content at any time
without prior notice. The information should only be used for internal use.
FACILITY JOB DESCRIPTION CARD
POSITION OPD Coordinator
DEPARTMENT Nursing
REPORTS TO: Head Nurse/ Nurse Manager
RESPONSIBLE FOR: N/A
All Health Care Teams and Operations Manager
LIAISES WITH:
Facility Name/Stamp
Code: AMB-NR-JD-13 Issue No.01 Issue Date: 01/01/2020 Page 1
This document is a controlled document. Facility reserves the right to amend or terminate any of its content at any time
without prior notice. The information should only be used for internal use.
FACILITY JOB DESCRIPTION CARD
No Job Responsibilities
Duties are representative not inclusive.
Principal Duties:
1.1. Welcome the patient to the clinic.
1.2. Check for the consultation slip or receipt and identify the patient by asking the name.
1.3. Encourage patients to wait for their turn to be seen by the doctor.
1.4. Observe and maintain efficient communication and manage flow of traffic in the OPD
clinics.
1.5. Usher patients to and from the Hospital and accompanies patients to other departments
(e.g. x-ray /laboratory, pharmacy, insurance approvals).
1.6. Coordinate in scheduling appointments and guide patients for referrals, surgery or other
procedures in collaboration with the doctor and nurse in charge.
1.7. Communicate with all staff, patients, and families in the most professional manner and
adhere to patient and family rights policies and regulations.
1.8. Prepare forms as required by the doctor.
1. 1.9. Uphold and maintain general cleanliness of the clinic and ensure that the clinic is
presentable and organized at all times.
1.10. Receive consumables and stock items from the distribution areas and ensure that the
items are stored in a safe and tidy manner according to policies and procedures.
1.11. Perform certain administrative tasks such as but not limited to sending documents to
accounts department, sending stock request to the facility store, printing and filing of
documents, etc.
1.12. Handle queries and complaints professionally and refer them to the concerned
department.
1.13. Abide with policy on punctuality and attendance, and work on shifts as per service/unit
needs.
1.14. Follow hospital policy such as waste management, linen management and adhere to all
Infection control policies and procedures.
1.15. Perform any other functions assigned to him/ her within his/her area of competence.
No Job Authorities
1. Not Applicable
Job Requirements:
▪ Any Diploma Degree
Education & Qualifications
▪ Preferable Degree related to Healthcare
Sub specialty /Interesting field ▪ Not Applicable
Licensure: ▪ Not Applicable
Training Experiences ▪ Not Applicable
▪ Infection Control and Safety Trainings
Others
▪ Patient and family Relations Trainings
Code: AMB-NR-JD-13 Issue No.01 Issue Date: 01/01/2020 Page 2
This document is a controlled document. Facility reserves the right to amend or terminate any of its content at any time
without prior notice. The information should only be used for internal use.
FACILITY JOB DESCRIPTION CARD
APPROVALS
DESIGNATIONS NAME, SIGNATURE & DATE
N: _______________________
PREPARED BY HR/Admin Manager S: _______________________
D: _______________________
N: _______________________
Nursing Head S: _______________________
D: _______________________
N: _______________________
REVIEWED BY Assistant TQM Director S: _______________________
D: _______________________
N: _______________________
Medical Director S: _______________________
D: _______________________
N: _______________________
APPROVED BY Facility Head S: _______________________
D: _______________________
ACKNOWLEDGEMENT:
I acknowledge that I have received a copy of this job description. I understand the duties, and am fully meet
the requirements, and perform the essential functions of this position.
Employee Name: Date: Signature:
Note: This Job description is valid for 3 years from the above-signed date unless any changes have been made
to the job description.
Code: AMB-NR-JD-13 Issue No.01 Issue Date: 01/01/2020 Page 3
