Feature Reference Guide

Cisco Small Business

Unified Communications 300 Series
Feature Reference Guide
February 2012

© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 1 of 6
 Introduction
The Cisco Small Business Unified Communications 300 Series is a cost-effective, fully featured unified
communications system for small businesses that delivers more, including integrated voice and data plus additional
features designed and built specifically for small businesses. This complete, communications solution is simple to
buy, implement, and use and is backed by Cisco, the global leader in networking and voice.

Features and capabilities are listed by:

● Hardware platform
● Capacity
● Call control features
● Voicemail and auto attendant
● Administration and serviceability
● Voice features
● Messaging and collaboration
● Networking
● Management, reporting, and troubleshooting
● Supported solution components
● Country support
This document lists and describes the Cisco Unified Communications 300 Series system features and capabilities,
many of which are configured using the integrated Cisco Configuration Utility. For more information on the Cisco
Unified Communications 300 Series, go to (www.cisco.com/go/uc300).

Category/Feature Description

Hardware Platform
Base platform Sleek, small desktop form factor. Can be easily wall mounted. About the size of a paperback
book.

1 Gigabit Ethernet WAN port WAN interface to connect to the Internet. 10/100/1000 Mbps.

4 Gigabit Ethernet LAN ports LAN interconnects to connect phones, switches, and voice gateways (such as the Cisco
SPA8800).

4 FXO ports Ports that connect to analog lines.

1 FXS port A port that connects to analog phones/fax machines.

1 Wireless-B/G/N access point with 2 WLANs Wi-Fi connectivity with speeds up to 110 Mbps. Can be used with both PCs and wireless
(SSID) IP phones with QoS.

1 music on hold (MOH) audio input port Enables the user to connect a CD player/MP3 player to the Cisco UC320W. This music or
message will be heard when any caller is put on hold. This could possibly be a recording that
talks about the business and its products or services. Connector is a 3.5mm stereo audio jack.

1 paging audio output port Connects to an overhead speaker system used for paging. Connector is a 3.5mm stereo
audio jack.

1 Wi-Fi Protected Setup (WPS) button Provides a simple, easy, and quick way to set up Wi-Fi phones to operate wirelessly.

1 reset button, using small business industrial Keeping this button pressed for 10 seconds will restore the Cisco UC320W to factory defaults.
design Pressing it one time will cause the unit to reboot.

Capacity

Up to 24 phones, 1 embedded FXS port (25 Endpoints can be Cisco SPA phones or third-party analog phones (with SPA8800 voice
endpoints) gateway).

12 simultaneous calls Maximum number of calls that can be made external to the system at any given time.

10 automated attendant and 8 voicemail ports Maximum number of calls that can be made to the auto attendant and voicemail systems
(simultaneous calls) simultaneously.

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 Category/Feature Description

4 SIP trunk accounts (destinations) Maximum number of different SIP service provider accounts/ IP addresses that can be
configured.
Up to 12 FXO ports With two Cisco SPA8800 voice gateways.

Up to 9 FXS ports With two Cisco SPA8800 voice gateways, plus 1 embedded FXS port.

Up to 8 Wi-Fi phones Maximum number of Cisco SPA525G/SPA525G2 IP phones that can be deployed wirelessly.

Mediatrix 4400 digital gateways Mediatrix 4400 digital gateways are for interfacing with ISDN Basic Rate Interface (BRI)
circuits.

Call Control Features

Key system mode: Shared FXO analog lines In this mode the Cisco UC320W will emulate a squared key system (for example, direct access
assigned to phone keys/buttons. to trunk, line status, intercom, etc.).

PBX mode: Steering digits Enterprise PBX capabilities (for example, extension-to-extension dialing, voicemail, etc.).

Auto registration and discovery for phones and “Plug-and-play” for phones, analog lines for internal and external dialing.
gateways

SIP trunking SIP trunking with up to 8 calls per account. Up to 4 accounts total. SIP trunking enables
businesses to route calls over the Internet, saving on phone costs.
Class of Service / Toll restriction Control whether or not each phone on the system can make local, long distance, international
or toll calls.

Authorization / Account Codes Allow users to gain access to higher dialing privileges by entering a PIN. Access to services
like international calls can be controlled with a PIN.

Hunt groups: Sequential, last answered, random, Incoming calls are sent to several phones in a customizable fashion (for example, with a
and blast. sequential group, phone 1 rings and then phone 2 and then phone 3). Also called ring groups.

Day/night ringing mode. Modes can be time Incoming calls are routed to different destinations, depending on the time. (For example, calls
based or mapped to a phone key and changed go to reception during the day and voicemail during the night.) Day time and night time can be
with key presses. set either with a preset schedule or could be changed from day to night and night to day by
using a key press.

Call forward (all, busy, no answer) Forward calls to a cell phone, voicemail, or home phone when employees are not available.

Call transfer (attended, blind) Ability to transfer calls from one phone to another, either internally or externally.

Conference (3 party) Ability to conference 3 people into the same call.

Hold/resume Ability to put a Caller on hold with a Phone button and the n Resume the call when needed.

Music on hold (internal and external source) Music played when a caller is put on hold. Music source could be a built-in file in the Cisco
UC320W or an external music player with a stereo out jack.

Music on hold file upload A pre-recorded .WAV file can be uploaded and played through the UC320W.

Do not disturb (DND) When in DND mode, any incoming calls will be forwarded immediately to voicemail or the set
call forward destination.

Call pickup (directed and group) A call ringing on someone else's phone can be picked up. Group pickup help to identify the
ringing phone.

Call park and unpark, mapped to phone line keys A call can be parked in a slot temporarily and someone else can pick it up on another phone.

Intercom Provides the ability to make instant two way voice communications between two users in
the system.

Paging (5 paging groups, external) Internal paging: Provides the ability to make an announcement that is heard on several phones
through the speaker on the phones.
External paging: Provides the ability to make announcements heard over an overhead speaker
system.

Shared extensions Same extension on multiple phones.

Line Monitor with call pickup and speed dial Provides the ability to see if another person is on the phone. Pickup support: Provides the
support, mapped to phone line keys ability to pick up a call that is ringing on the target phone. Speed dial: Provides the ability to
one-touch dial the target phone.

Phone Monitor Provides the ability to Monitor all the extension buttons on a single phone.

Hotline / PLAR service Hotline or Private Line Automatic Ringdown (PLAR) enables an analog phone to automatically
dial a specified number on going off-hook. This feature is useful for configuring door phones
where a user is able to go off hook on a door phone and reach an operator without having to
dial a number.

Speed dial, mapped to phone line keys One-touch dialing for a specified destination.

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 Category/Feature Description

Direct inward dial numbers Provides the ability to reach an extension directly from outside.

Backup route to public switched telephone Redundancy between SIP calls and analog lines. When one fails, the other routes the call.
network (PSTN)

Corporate directory Directory/contacts on phones. Includes local phones and up to 100 external entries.

Call waiting Call waiting notification on phone when user is on another call.

Support for ISDN BRI Support for BRI through Mediatrix 4400 series gateway.

Additional extensions Phone users can have more than one extension.

Caller ID block Ability to block outbound caller ID.

Direct Dial to Voicemail Ability to dial a prefix digit to an extension to reach voicemail directly.

Dial plan for SIP trunk or FXO Choose dial plan based on country/locale.
Alternate routing between SIP/FXO Calls are routed through FXO on SIP trunk failure or vice versa.

Voicemail and Auto Attendant

Auto attendant submenu/multilevel (2x9) Auto attendant helps greet callers to your business and then takes caller input to route calls
automatically to the correct destination.

Time-based auto attendant: Customizable Auto attendant behavior is different depending on the time of day. Prompts and behavior are
customizable per business requirements.

Voicemail 25 individual voice mailboxes with customization of unavailability message, and message
waiting notifications.

Virtual mailboxes/group mailboxes: Hunt groups 15 virtual/group voice mailboxes with message waiting notifications.
and shared extensions

Voicemail auto delete User can specify the number of days after which voicemail is automatically erased.

Customizable auto attendant menu Ability to record customer auto attendant prompts.

Auto attendant file upload A pre-recorder prompt in .WAV format can be uploaded to the UC320W.

Administration and Serviceability

Intuitive, easy-to-use Configuration Utility (GUI) State of the art interface makes configuration easy and intuitive.

Configuration through external comma-separated Ability to do bulk provisioning selectively by importing CSV files for configuring users,
value (CSV) file holidays, etc.

Remote administrator access (HTTPS) Highly secure access to the Cisco Simple Configuration Utility admin webpage from the
Internet for remote administration.

Scheduled configuration update Configure the system and schedule the configuration to update at a later time to completely
eliminate downtime.

Configuration of SIP trunk parameters Partners could change parameters on SIP trunk to ensure interoperability with various SIP
trunk providers.

Support for a save/restore of the system Ability to backup and restore configuration.
configuration

Syslog/debug traces Ability to collect traces/debugs that will help Support troubleshoot.

Feedback tool Ability to send feedback automatically to Cisco.

Automatic update notification When firmware updates are available, administrator is prompted to upgrade automatically.

Voice Features

G.711 μ-law/A-law Regular telephony codec.

G.729a Compressed codec for voice over Internet.

Echo cancellation (G.165/G.168) Echo cancelling algorithm cancels any residual echo on calls.

Dual-tone multi-frequency (DTMF) digits in-band Tone/DTMF carried in the voice stream.

DTMF Session Initiation Protocol (SIP) info Tone/DTMF carried in SIP signaling.

DTMF Real-Time Transport Protocol (RTP) Tone/DTMF for compressed codecs.

events

G.711 pass-though: fax Fax support over G.711 codec.

T.38 support Fax over IP standard.

Factory Reset Ability to factory reset the UC320W either from the webpage are using a hard button.

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 Category/Feature Description

Messaging and Collaboration

Voicemail: Individual and group mailboxes Voice mail functionality is available for individual as well and for groups.

Voice-to-email notification with attachment The UC320W has the ability to send voicemails to phone users email addresses as
attachments.

Corporate directory (internal and external) Directory of users with phone numbers that can be accessed from any phone screen.

Networking Features

LAN switching with VLAN support for voice Switch built into the Cisco UC320W supports separate VLANs for voice and data.
and data

Dynamic Host Configuration Protocol (DHCP) Server that serves IP addresses to devices.
server

VLAN discovery using Cisco Discovery Protocol Phones are able to automatically discover voice and data VLANs when plugged into the Cisco
UC320 and thus are able to separate voice from data.

Wireless LAN, dual Service Set Identifiers Two wireless networks, one for voice and one for data.
(SSIDs) for voice and data

Layer 2 and Layer 3 QoS packet marking on Quality of service enables voice to be transmitted across a well-designed network without loss
WAN in quality.

Support for deployment with Microsoft Small Cisco UC320W can be configured to coexist with a Microsoft SBS server that is configured as
Business Server (SBS) a DHCP server.

QoS bandwidth setting (uplink) with rate limiting Helps maintain voice quality over the Internet. When the correct uplink bandwidth is entered,
the Cisco UC320 will perform bandwidth shaping and policing to ensure that voice is given
priority over data traffic.

Network Address Translation Use one public IP address for use with multiple devices.

Support for basic firewall Basic firewall provides support for port forwarding and inbound firewall.

Management, Reporting, and Troubleshooting

Embedded web-based configuration utility for The Cisco Configuration Utility allows the Cisco UC320W to be configured and maintained
installation, configuration, and maintenance easily.

Debug and syslog tool Ability to collect traces/debugs that help Support troubleshoot.

Call detail records (CDR) A record of all external calls made through the system, along with details regarding the call,
including duration of call, caller number, and called number.

CDR reporting tool A tool that helps filter CDRs to obtain information that helps verify bills, etc.

Supported Solution Components

Cisco SPA300 and SPA500 IP phones Cisco small business IP phones.

Support for SPA500S Expansion Module Side car allows additional buttons to be added to an existing SPA phone. Up to 64 buttons
available via 2 SPA500S expansion modules.

Cisco SPA8800 PSTN gateway (4 FXS plus SPA 8800 allows the addition of 4 FXO / Analog lines and 4 FXS / Analog phones to an
4 FXO): maximum of 2 existing UC320. Up to 2 SPA 8800s can be added to UC320.

Mediatrix 4400 ISDN digital gateway (1, 2, or Mediatrix gateways allow the addition of ISDN BRI interface to the UC320W.
4 BRI ports): maximum of 1

Cisco ESW 500 and Cisco SF/SG300 Series Cisco recommends ESW 500 series switches for deployment with UC320W. SF 300 / SG 300
switches series switches require additional configuration.

Cisco SRP 500 Series Services Ready Platforms SRP 500 series for Advanced Routing Capabilities
for access interface if different from Ethernet

Cisco SA 500 Security Appliances for advanced SA500 series for Advanced Security
Internet security

Cisco SPA525G2 phone in wireless mode SPA525G2 phone is a high end small business phone with color displays, Bluetooth
functionality, MP3 playback, etc.

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 Category/Feature Description

Country Support Includes language on Configuration Utility, Voicemail, Auto attendant and phone user
interface, and settings on dial plan, tones and ports settings.
Dual Language Support The UC320W allows phone users to choose their own language on the Phone User Interface
and Voicemail. Dual language support is also available for certain countries on Auto Attendant.
UC320W Administration GUI language is automatically chosen based on browser settings.

Australia English

Austria German
Canada English and French

Chile Spanish

France French

Germany German

Hong Kong English

Ireland English

Italy Italian

Mexico Spanish

New Zealand English

Portugal Portuguese

Singapore English

Spain Spanish

Switzerland German, French, Italian

United Kingdom English

United States of America English

Printed in USA C07-641629-02 02/12

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