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SAP UX Innovations in Public Cloud Products, Joule, AI, Entry

Points, Apple Vision Pro and more

ThomasReiss
Product and Topic Expert

‎02-06-2024 7:57 AM

 32 Kudos

As well as executing our strategy to provide a seamless user experience for the
Intelligent Suite, we are looking at how to help users work better, together:
getting more done with better outcomes, individually and in teams. This update
showcases how our major cloud products, such as SAP SuccessFactors, SAP
Ariba, SAP S/4HANA Cloud Public Edition (to name a few) are improving their
user experience, how they are embedding generative AI (GenAI), Joule and
machine learning as well as providing powerful collaboration capabilities, with
live data. Another highlight is SAP Mobile Start running on Apple Vision Pro!
The details continue to matter, you’ll see a whole lot of improvements for SAP
S/4HANA Cloud Public Edition 2402 and the underlying UI technology.

This last half year has been transformational, with AI allowing us to help users work
better in completely new ways. In particular, generative AI (GenAI) is a huge enabler
for a conversational user experience: we introduced Joule, your AI-powered copilot,
as well as some GenAI use cases embedded in applications. These initial shipments
and features are only just the beginning of what will be a marvelous journey over the

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next years towards far more intuitive interactions with business systems, enabling
users to work far more productively and effectively – doing more, with better business
outcomes.

In addition to the various Joule examples below, you can see examples of embedded
AI in the sections on SAP SuccessFactors, SAP Ariba, and Industry Cloud: Retail.

While AI is stealing the headlines, we have continued to execute our user experience
strategy to provide users of our products with an intuitive, seamless user experience,
by:

improving the SAP Design System and its enabling UI technologies, which
includes user-feedback-based fine-tuning of the Horizon visual theme;
making it easy to see what is important and take immediate action via web and
mobile entry points;
improving the user experience for our cloud products, with yet more products
adopting the Horizon theme and providing new or update applications with great
usability, and
supporting collaboration with colleagues on live data in the system.

I’ve collected examples from our latest releases to show how we are doing this
(unfortunately hyperlinks to sections are currently not supported in the Community;
once they are I will add them):

Central entry points, Joule and Apple Vision Pro

SAP SuccessFactors
SAP Fieldglass
SAP Ariba (procurement)
SAP Business Network
SAP Business Technology Platform
SAP Analytics Cloud
SAP Customer Experience
Industry Cloud: Retail
SAP S/4HANA Cloud Public Edition 2402 and SAP Fiori launchpad
UI Design and Technology news - web and mobile

We’ve got so much good news to share… so this blog post has grown and grown! I’d
love your feedback whether this format is still good for you, my readers, or whether
you’d prefer a series of smaller posts covering the same content.

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Central entry points, Joule and Apple Vision

Pro

This section covers our web central entry points SAP Start and SAP Work Zone, along
with central services such as SAP Task Center and Joule, as well as our native mobile
entry point SAP Mobile Start, which now also runs on Apple Vision Pro.

The SAP Fiori launchpad is covered in the section “SAP S/4HANA Cloud Public Edition
and SAP Fiori launchpad”.

SAP Start

The purpose of SAP Start is to bring together all truly relevant business information
for each user in one central place, and also to provide the one place to go to start
your SAP applications in the cloud, no matter which product you want to use. SAP
Start:

Gives you quick access to all your applications via the simple yet powerful
search field;
Proactively informs you about your to-dos from all products which are
connected to the SAP Task Center;
Gives you key insights via insight cards from products connected to SAP Start,
Assists you with Joule, your copilot for working with SAP.

As a result: SAP Start will be the best place to start, to simplify your access to multiple
SAP cloud products.

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Figure 1: SAP Start, now with Joule as your copilot for working with SAP.

Today, SAP Start has Search and Insights integrated with SAP S/4HANA Cloud Public
Edition, and SAP SuccessFactors. Next up, we plan SAP Fieldglass integration, later in
Q1/2024 (as always with forward looking statements, our plans are subject to
change).

Joule

Using natural language to ask for something is… natural! In other words: a very
powerful way to interact with systems. With Joule, we are using the power of GenAI to
give you a copilot for your interactions with SAP. It is generally available already today
with SAP Start as well as with SAP SuccessFactors, providing an initial set of
capabilities, and is available for selected customers of SAP S/4HANA Cloud Public
Edition 2402 via an Early Adopter Care program. For more details on Joule for SAP
SuccessFactors and SAP S/4HANA Cloud Public Edition, look at the respective
product sections below.

Wherever you use Joule, you can benefit from what we call the “informational
pattern”, which allows you to ask how to do something, with Joule responding with an
answer culled from the SAP Help Portal. Joule uses GenAI to summarize the
information nicely for you and (very cool!), provides you with the three most relevant
search results as links for you to dig deeper. This sounds almost too good to be true,

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but have a look for yourself in this 30 second video showing an example of someone
asking what a spot award is (something folks in human resources will probably have
heard of):

Video showing examples of Joule informational pattern available today in SAP SuccessFactors.

With over 200 million help topics, the SAP Help Portal is a key source of knowledge
for users, and we reckon you can save up to 10 minutes for an inquiry using Joule
rather than searching through the portal yourself. Find out more in this blog post:

Joule Delivers Seamless Access to SAP’s Product Enablement Content with

Generative AI

The informational pattern is one of three Joule patterns, the other two being the
navigational pattern and the transactional pattern:

Informational Pattern: Joule provides concise summaries of help content to

effectively address user inquiries expressed in natural language.

Navigational Pattern: Joule recommends relevant applications and facilitates

seamless navigation to empower users in executing their business processes.

Transactional Pattern: Joule offers insightful information about business objects,

eliminating the necessity of opening the corresponding application.

You can see some examples from SAP S/4HANA Cloud Public Edition (for early
adopters) in Figure 2 below.
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Figure 2: Examples of each of the three interaction patterns for Joule: informational, navigational and

transactional, from SAP S/4HANA Cloud Public Edition (for early adopters).

Watch the videos in the SAP SuccessFactors section further below to see examples of
navigational and transactional patterns available already today.

This presentation about Joule in SAP S/4HANA Cloud Public Edition contains more
details on these patterns as well as information about our AI approach in general, and
a high-level description of the Joule technology stack:

Joule, the AI copilot in SAP S/4HANA Cloud Public Edition.

SAP Task Center

The SAP Task Center integrates twelve SAP products today, with more to come. These
include our major products such as SAP S/4HANA Cloud, SAP S/4HANA, SAP
SuccessFactors, SAP Fieldglass, SAP Ariba, SAP Concur, and SAP Cloud for
Customer. You can find the up-to-date list in the SAP Help Portal:

Supported Solutions.

You’ll see there that SAP Build Work Zone, advanced edition, as well as SAP
SuccessFactors Work Zone, are now also available as a deeply integrated task
provider. They now include more approval scenarios, along with support for
comments / attachments from workspace-level tasks.

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Figure 3: An example showing the SAP Task Center integrated with seven different SAP products, and it’s adoption
of the Horizon theme. You can filter on those from one of the products by clicking on the name at the top. In this
case you see the products SAP Ariba, SAP SuccessFactors, SAP Fieldglass, SAP Marketing Cloud, SAP S/4HANA,
SAP S/4HANA Cloud, and SAP Build Process Automation are integrated, with details of the third task in the list

shown on the right (an approval request for a purchase order from SAP S/4HANA).

SAP Build Work Zone

SAP Build Work Zone, standard edition

If users also need to access on-premise solutions or third-party solutions, and/or you
want to give your users dedicated spaces and pages for accessing their applications,
then SAP Build Work Zone, standard edition, is the next step up from SAP Start,
providing these capabilities on top of those which come with SAP Start. These new
features, which were previously in beta, were launched in the second half of last year:

Customers can define the navigation menu of spaces and pages for accessing
remote pages, such as those provided via SAP S/4HANA content exposure, as
well as pages defined locally within SAP Build Work Zone.
Customers can use the flexible page builder to define spaces and pages. This
allows you to embed the To Dos section and the Insights section from SAP Start
into a page of your choice.
Custom applications and UI cards can be integrated directly onto pages defined
in SAP Build Work Zone, standard edition.

Find out more here, and have a look for yourself:

New Site Experience with Spaces and Pages is available for SAP Build Work
Zone, standard edition.
Video: New Site Experience for SAP Build Work Zone, Standard Edition (4:50).

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SAP Build Work Zone, advanced edition

Customers can now define wizards to guide users through specific processes step-by-
step. We provide a flexible framework for defining the process steps and enabling
content managers to create and configure UI card-based interactive experiences.
Figure 4 shows what such a wizard can look like – as you can see, you can define
wizards with more than one tab, for example for preparing a new hire’s first day at a
company and then for what to do on their first day there.

Figure 4: An example showing the kind of wizards you can create with SAP Work Zone, advanced edition. The

wizard has two tabs: “Before Your First Day”, which is shown, but also “Your First Day”.

Here you can find out more:

What is New for SAP Build Work Zone in Q4 2023?

New FAQ for SAP Work Zone on the SAP Community
Video: Demystifying SAP Build Work Zone (56:10).

SAP Mobile Start, including Apple Vision Pro support

SAP Mobile Start 1.9, released in September 2023, brought some great new features,
such as support for Intelligent Situation Handling from SAP S/4HANA, insight cards
and some exciting new iOS 17 features. Figure 5 shows how situations and insight
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cards from SAP Start are visualized.

Figure 5: Situations from SAP S/4HANA are now supported, shown on the left, as are insight cards from SAP Start,
shown on the right. Both examples shown here originate from SAP S/4HANA Cloud Public Edition.

The new 1.10 release, which came out on February 2, 2024, focuses on enabling SAP
Mobile Start with Apple Vision Pro, and hence is an iOS-only update. It is optimized
for the new Apple Vision Pro by advancing the navigation concept, navigation
patterns, and visual effects. The iPad design has also benefited from these advances.
In addition, there are also some updates for iPhone as well as for the iPad.

When you open SAP Mobile Start on the Apple Vision Pro, you can immediately
access your most important business content on the Start screen - like your business
workflows, situations, apps, and insight cards, as you can see in Figure 6. You always
have your notifications in sight, in the upper right corner of the app. Using the
navigation bar on the left, you can easily navigate to your Apps screen and the To-Dos
screen – using your eyes, your hands or just your voice!

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The app beautifully blends with your physical surroundings, even reacting to lighting
and shadows, giving you an amazing new experience.

Figure 6: An example of the Start screen of SAP Mobile Start on Apple Vision Pro.

When you tap on any app, the app opens a new window, which visionOS lets you
move and resize as you wish, as you can see in Figure 7.

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Figure 7: SAP Mobile Start along with two open application windows, running on Apple Vision Pro.

The iPad layout has benefited from our work for the Apple Vision Pro, with a new
collapsible sidebar along with full-screen views for to-dos, news list, and cards.

For both iPad and iPhone, we also improved the Profile & Settings screen.

These blog post give you more details about these latest improvements in SAP Mobile
Start user experience:

Exciting new features with SAP Mobile Start 1.9, including new iOS 17 features.
Apple Vision Pro is available – SAP Mobile Start V1.10 is ready.

SAP SuccessFactors

I am happy to say that SAP SuccessFactors has now completed the adoption of the
Horizon visual theme – and it certainly looks good! But of course the “look”, though
important, is not everything – and SAP SuccessFactors has introduced a whole load of
new innovations directly aimed at making a user’s life easier.

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I’m also happy to say that SAP SuccessFactors is at the forefront of utilizing latest
technologies such as generative AI (GenAI), our Joule copilot, as well as newest
collaboration technologies with Microsoft Teams.

I have picked these highlights today; you’ll find links to further innovations at the end
of the section:

The re-imagined recruiter experience:

Scheduling made easier and looking good with Horizon.

GenAI helping to write better job descriptions.
GenAI and Microsoft Teams integration helping to recommend relevant
interview questions, collaboratively in the team.
Joule giving you a conversational user experience to perform selected activities
quicker and more conveniently than before.
More self-service tasks integrated in Microsoft Teams.
Learning experience – as an example of the modern SAP SuccessFactors
mobile app with the Horizon visual theme.

Note that when we use GenAI, we use models which are fed with your company’s
data to ensure that the answers fit with your context without hallucinations (this is
called “grounding the models” in AI-parlance).

Recruiting – with GenAI and Horizon

Let’s first look at the new recruiter experience, in Figure 8.

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Figure 8: Three screens for interview scheduling from the re-imagined recruiter experience, showcasing the

Horizon visual theme. Top left you see the overview of job requisitions; in the middle, the UI for scheduling an

interview including other interviewers; on the right, the interview assessment of the interviewed candidates.

Before you get to schedule interviews, you need to post the vacancies, and for that
you need compelling job descriptions. Even for experienced recruiters, it can take
time to go from an initial draft description to a polished and compelling final version.
This is where GenAI can help, saving time and effort. Figure 9 shows how SAP
SuccessFactors Recruiting and SAP Business AI does this now. Based on your initial
draft ideas for a job description, SAP SuccessFactors can generate a more
comprehensive one for you, at the press of a button. Users can accept or reject each
section, and once accepted, can continue to edit as needed.

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Figure 9: SuccessFactors generated the more comprehensive job description shown on the right, based on the
user’s initially proposed headings and text on the left. The user can accept or reject each section.

Once you have the job posted, some applicants lined up and you’ve scheduled your
interviews, you will need some good interview questions. SAP SuccessFactors can
also help here, leveraging GenAI to help you create relevant interview questions. But
it doesn’t stop there: hiring is typically a collaborative process, with an HR (Human
Resources) employee supporting the hiring manager, so SAP SuccessFactors provides
integration via Microsoft Teams. The hiring manager can be reminded about the
upcoming interview, directly trigger the creation of good interview questions within the
Microsoft Teams chat, or get additional information, and share this with other
interviewers. You can see what this looks like in figures 10 and 11 below.

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Figure 10: This shows a Microsoft Teams chat created by SAP SuccessFactors to remind the interviewer about the

upcoming interview and their need to prepare for it. It contains two embedded interactive cards, connected directly
to SAP SuccessFactors: the top one with in-place buttons to generate interview questions using GenAI and to view

the applicant profile; the bottom one giving the user the option to view the skills and competencies that are used

to evaluate the applicant.

Figure 11: This shows the suggested questions proposed by SuccessFactors, using GenAI, after the interviewer

pressed the “Generate Interview Questions” button shown in the previous figure.

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Joule in SAP SuccessFactors

Joule is your copilot for working with SAP, using natural language to get things done
easily and quickly. SAP SuccessFactors is one of the first products to use it, providing
an initial set of tasks users may complete, such as viewing job data, displaying or
updating your name, and requesting feedback, as you can see in Figure 12.

Figure 12: Joule for SAP SuccessFactors, available by clicking on the Joule icon in the shell header bar.

In addition to these capabilities, Joule can also help you review pending requests for
time off, promoting an employee, or changing your location.

As mentioned in the general section on Joule above, if Joule cannot find a concrete
action that can be done directly in SAP SuccessFactors, it can search through the SAP
Help Portal and use GenAI to provide a summary for the user. Also, Joule displays
links to the top three search results, which bring users directly to the topic in the help
portal.

Conversational AI is best looked at in action rather than just looking at a screenshot,

because of the whole interaction flow, with users typing in requests and Joule
responding.

These videos give some examples of interacting with Joule in SAP SuccessFactors:

Video: Interacting with Joule in SAP SuccessFactors

Video: Changing your location and time zone with Joule.

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To dig deeper, here is the documentation from the SAP Help Portal:

Joule in SAP SuccessFactors What’s New Viewer

Joule What’s New Viewer

Talent Intelligence Hub

I would also like to highlight the talent intelligence hub, which became generally
available with the 2H 2023 release. This release brings an extensive integration of the
skills library and growth portfolio data within talent management. Within the growth
portfolio, we provide a team portfolio view that allows managers to view skills and
attributes across their direct reports to understand proficiency gaps versus
expectations for job roles, as you can see in Figure 13.

Figure 13: The team portfolio view in the SAP Success Factors talent intelligence hub.

Learning – With AI Embedded

The new integrated learning experience is another example for where we have looked
at our users’ needs and designed it by placing the learner at the center. With a guided
experience and AI-driven recommendations, organizations can prioritize training to
keep employees compliant while encouraging continuous learning for employee skills
growth. There is so much I could show here, but this time I will only highlight the
mobile app. Watch this video for an overview of some of the key capabilities we have
delivered, such as the ability to bookmark a course or receive personalized
recommendations from your colleagues:

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You can read all about this new learning experience in this blog post:

Exciting news for SAP SuccessFactors Learning in 2H2023: the new integrated
learning experience is n...

More Information About SAP SuccessFactors Latest

Innovations

For a fun one-minute video showing many of the above SAP SuccessFactors UX and
AI innovations in action, watch this:

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Video: SAP Business AI in Human Resources (1:24).

And watch this for some concrete examples of SAP Business AI helping transform HR:

Video: Examples of SAP Business AI for SAP SuccessFactors (1:13).

To dig deeper, have a look at these:

Second Half 2023 Release What’s New In SAP SuccessFactors HXM Suite.
Second Half 2023 Release What’s New In SAP SuccessFactors Mobile.
Video: 2H 2023 release highlights (6:53).

SAP Fieldglass

SAP Fieldglass supports companies in managing their contingent workforce, i.e. staff
hired from external suppliers for specific projects. A definite highlight is the new
Statement of Work Centric View, which is now available to selected early adopters
and is planned to become generally available in Q2 this year. As you can see in Figure
14, it gives users a comprehensive overview of all their statements of work at a
glance.

It is designed to empower program and operation managers by giving them critical

insights into the performance and health of their projects, enabling proactive
management of project timelines and budgets.

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Figure 14: The Statement of Work Centric View provided by SAP Fieldglass to selected early adopters.

The intuitive dashboard places key actions just 1 or 2 clicks away, streamlining the
process of accessing information and facilitating faster decision-making. With this
enhanced visibility, managers can swiftly identify areas requiring attention
and implement corrective measures, significantly reducing cycle times and driving
project efficiency.

SAP Ariba (Procurement)

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Category Management – Now With GenAI-Enhanced

Content Recommendations

Introduced in August last year, this new solution helps digitalize and streamline the
development, execution, and monitoring of category strategies. The latest 2402
release comes with GenAI-based dynamic content recommendations, described
further below.

As you can see in Figure 15, this new application gives purchasing category managers
a bird’s eye view of the procurement strategy for a selected purchasing category –
and looks great thanks to the Horizon visual theme! It is a nice example of how we are
transforming user experience at SAP, focusing on the user and their needs: the
navigation shows users the high-level content structure and gives quick access to
data, and the attractive format and layout inspires confidence and encourages
adoption. At the same time, it provides flexible and customizable workflow, allowing it
to fit businesses of all sizes across industries.

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Figure 15: SAP Ariba Category Management, showing the bird’s eye view of a purchasing category’s procurement
strategy, with the Horizon visual theme.

It is also easy for category managers to monitor their strategy execution, with Strategy
Execution Monitoring in SAP Ariba Category Management. You can see in Figure 16
how you can track goals and the progress of initiatives, and how it integrates market
alerts from external sources.

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Figure 16: Strategy Execution Monitoring in SAP Ariba Category Management.

Accelerating Enterprise Category Strategy Development with

GenAI

With the 2402 release, we bring you Dynamic Content Recommendations. By using
GenAI, this is a real game-changer within our Category Management Application.
Empowering category managers, this Large Language Model-integrated feature fills
the Market Dynamics, Category Segmentation, and Cost Structures tools with context-
aware insights. Say goodbye to laborious research as these tools can now be kick-
started with preloaded content.

A new button, “Generate with AI” is now available within the tools Category
Segmentation, Market Dynamics, and Cost Structure. Category managers can click
the Generate with AI button to generate data for the segmentation scores, Porters Five
Forces scores or cost structure component percentages within the respective tools.
Furthermore, the content within Notes, Summary and Additional Resources are
prefilled based on content retrieved via artificial intelligence.

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Figure 17: AI-generated Porters Five Forces scores and notes for each score in SAP Ariba Category Management.

Watch this video to see it in action, and read more about SAP Ariba Category
Management:

Video: Accelerating Enterprise Category Strategy Development with Generative

AI-Enhanced Content Recommenda... (4:05).
Blog post: SAP Ariba Source to Contract 2402 Release Key Innovations.
Transforming Category Management to Help Businesses Stay Competitive and
Resilient.
SAP Ariba Category Management on sap.com.

Further SAP Ariba innovations

One further innovation I would like to call out with the 2402 release is the new
supplier profile summary, with an enhanced user experience, offering a new
Operational Score panel with data from integrated S/4 HANA operational KPIs,
providing a comprehensive view of your suppliers. Have a look, and learn more about
the 2311 and 2402 releases in these blog posts:

SAP Procurement 2311 Release Key Innovations Preview.

SAP Ariba 2402 Release Key Innovations Preview.

SAP Business Network

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SAP Business Network has adopted the Horizon visual theme in many areas, as well
as providing numerous improvements in user experience. Below I have highlighted
one for procurement, from the SAP Business Network Catalog, and also picked a few
further highlights to mention.

SAP Business Network for Procurement

SAP Business Network Catalog

The new SAP Business Network Catalog functionality allows suppliers to easily
maintain a master catalog of all their products. All the buyers on SAP Business
Network can easily search and view these products and send a request for
information, which results in possible new business for buyers and suppliers.
Suppliers will have all the tools needed to upload, publish, and maintain their
catalogs, inclusive of approvals and editing flows. Suppliers will now be able to find
new buyers for their products and hence open up new business opportunities through
the network.

Figure 18: SAP Business Network Catalog.

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Further Innovations for SAP Business Network

Of the many new innovations which came with the 2311 release, I’d like to highlight
these ones briefly:

For procurement: Intelligent invoice conversion expedites invoice automation

for suppliers on SAP Business Network, using invoice conversion templates and
machine learning, and provides an intuitive document user interface for supplier
so define the powerful rules for extracting complex invoice data.
For supply chain: Summary invoices allow suppliers to create a single
summary invoice that references multiple purchase orders and ship
notices. With an intuitive UI, they can group orders based on their chosen
criteria, as well as selecting individual orders manually.
For logistics: Managing disputes is now easier and more efficient for users.

Find out more about these and further innovations:

SAP Business Network 2311 Release – What’s new?

SAP Business Technology Platform

First impressions are important, and for our customers using the SAP Business
Technology Platform (SAP BTP), the SAP Discovery Center is the first place to go for
technical users to turn their company’s data into business value with SAP BTP. Now,
with the Horizon visual theme, as well as continuous improvements in usability, we
give users a great first experience, as you can see in Figure 19. It doesn’t stop there
though, also SAP HANA Cloud Central has adopted Horizon, as you can see below, as
have the SAP BTP Cockpit and SAP Build Process Automation (not shown).

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Figure 19 – The SAP Discovery Center for SAP Business Technology Platform with the Horizon theme.

Figure 20 – SAP HANA Cloud Central with the Horizon theme – showing the UI for creating an instance.

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Figure 21 – SAP HANA Cloud Central with the Horizon theme – showing the UI for viewing an instance.

SAP Analytics Cloud

SAP Analytics Cloud now supports Horizon for embedded scenarios. Figure 22 gives
an example of an embedded story in view time.

Figure 22: An SAP Analytics Cloud view embedded in another application (in this case a test application), both with
the Horizon visual theme.

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To improve user assistance by providing real-time, continuous learning opportunities

for the users, SAP Analytics Cloud introduced SAP Companion. Released for selected
customers only, it is planned to become generally available soon.

SAP Customer Experience

SAP Service Cloud

The new Contract Account Central provides agents with a graphical representation of
the key financial data and allows them to get quick access to all they need to know at
first glance, such as recent cases, contracts, payments and invoices, as you can see in
Figure 23. And all this with the fresh new look of the Horizon visual theme.

Figure 23: SAP Service Cloud, showing Contract Account Central, giving users a holistic overview of the contract
account.

SAP Commerce Cloud

A new highlight of SAP Commerce Cloud is the “private link” feature, which brings
better performance and better security to the overall solution. A customer’s system
administrator is able to set up services that expose endpoints for consumption in a
specific system and consume endpoints from a different system easily, as you can see
in Figure 24. The feature provides assured regulatory compliance and increased
security by preventing sensitive data from traversing the public internet.

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Private links enable customers to call CCv2 endpoints from their own Microsoft Azure
instance and vice versa (CCv2 calling the instance). This is faster than VPN, less
complex to set up, and never exposed to the internet since the communication stays
inside Microsoft Azure.

Figure 24: SAP Commerce Cloud enables administrators to set up private links, using these UIs with the Horizon
visual theme. When using it for the first time, there are no links set up yet, as shown on the left; once links have

been defined, they are visualized in the easy to read and easy to consume list shown on the right.

Industry Cloud: Retail

SAP Predictive Replenishment

The Manage Order Proposal application leverages AI to efficiently and accurately

manage inventory for an optimized multi-level supply chain. It takes into account
business targets, constraints and cost to auto-determine order quantities with lowest
expected costs. Furthermore, it uses machine learning forecasts and provides user-
centric alert driven applications to efficiently manage high data volumes.

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Figure 25: The overview UI for managing order proposals. The cards shown in the “Order Proposal Overview”

section allow users to filter the list further.

SAP S/4HANA Cloud Public Edition and SAP

Fiori Launchpad

The 2402 release of SAP S/4HANA Cloud Public Edition brings you numerous user
experience innovations, which I will group into these areas:

My Home.
SAP Fiori launchpad.
Collaboration: new capabilities, built-in and with Microsoft Teams and Microsoft
Loop.
AI and Joule.
Improvements in details.

If you'd like to see the main new features presented in a short video, have a look at
Maria Silipo's overview video, which is included in her blog post which also covers the
main new features:

SAP User Experience in SAP S/4HANA Cloud Public Edition 2402

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My Home

Our users love using the new My Home start page, but they also identified some
smaller areas where usability could be improved. We’ve listened and made a few
improvements in the details – and as you know, the details matter for a great user
experience!

We’ve improved the user experience for managing sections, pages and insight
cards (see Figure 26).
You can trigger a refresh of all the tiles or cards in an Insights section directly
from the section’s menu (see Figure 26).
Creating groups of favorite apps is easier now, and also creation via drag and
drop has the same experience now as via the other options.

Figure 26: My Home now offers the menu for managing sections, pages, and insight cards directly

next to the respective title, and now offers a refresh option for insight sections.

To see these and a few more improvements in action, watch this:

Video: My Home in SAP S/4HANA Cloud Public Edition 2402 (2:49).

Collaboration: In addition to these improvements in details, we’ve also introduced a

new collaboration feature: you can directly start a Microsoft Teams chat or call with
the person who created a task shown in the To-Dos section:

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Figure 27: Chat, start a video call or a voice-only call with the creator of a task, via Microsoft Teams.

Sharing your layout: Our users have also asked whether they can share their My
Home personalization with colleagues, in other words the favorites, the groups, the
choice of Insight tiles and cards and the overall layout: with SAP S/4HANA Cloud
Public Edition 2402, this is now possible, via exporting to and importing from a local
file.

SAP Fiori Launchpad

Important! As an SAP S/4HANA Cloud Public Edition customer, you will need to
move from the Classic Home page, with its many groups of tiles, to Spaces and
Pages by June 2024! Have a look at this SAP Note for more information, or also look
at these:

Deactivation of Groups in the SAP Fiori Launchpad in SAP S/4HANA Cloud,

Public Edition: Switching to....
Getting Familiar with Spaces and Pages in SAP S/4HANA Cloud Public Edition.
Video: Switching from Groups to Spaces and Pages (4:45).

SAP Fiori Launchpad: Merging Spaces, Pages and Sections

Since the 2302 release, customers can use the SAP-defined spaces and pages out-of-
the-box, giving users access to their main applications without any set-up effort.

Now, customers can go a step further and choose to merge spaces, pages and even
sections: you can merge those from SAP as well as your own custom ones. Why
would you want to do that? Basically, if a user has a few spaces which don’t contain
many pages, or pages which don’t have many sections, you can optimize their

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navigation by merging them. Also, in some cases users can end up with pages or
sections with the same name, so it would make sense for users to have these merged
into just one page or section.

The layout is automatically adjusted, so this can be done with low effort. Figure 28
shows an example, where two spaces (“Billing” and “Customer Returns”), each with
only one page, have been merged into one space (“Billing”), and where the two pages
have been merged into one page. The two sections “Customer Returns” and “Flexible
Analysis” from the “Customer Returns” page are automatically added behind the
section “Billing Documents and Billing Document Requests” from the ”Billing” page.

Figure 28: Merging spaces and pages.

Here is a link to the documentation for this:

Merging Spaces
Merging Pages

Calendar Week Handling in User Settings

Users can now choose how they want dates to be displayed in calendars, for example
when choosing a date via value-help. In addition to using the default format from your
system, you can now select between ISO_8601 format, Middle Eastern and Western
Traditional, as you can see in Figure 29.

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Figure 29: Calendar week handling via the SAP Fiori launchpad user settings.

User ID Displayed in User Settings

I’m glad to say that we now support one of our main customer requests: users can see
their technical user ID in the SAP Fiori launchpad settings section, on the tab User
Account. This helps in cases where support is needed, since the technical ID is logged
rather than the user’s name.

Collaboration: New Capabilities, Built-in and with

Microsoft Teams and Microsoft Loop

To make it easier for users to collaborate with colleagues, we are introducing further
capabilities with SAP S/4HANA Cloud Public Edition 2402.

Collaborative Draft

Some selected applications support collaborative draft handling of business objects.

This means that more than one user can edit a business object, such as a payment
advice, at the same time, and see changes made by others before the object is finally
saved.

Within the object page, the object header shows the avatars of those who are editing;
you also get the avatar shown next to fields which they are editing. Also, we have
extended the grid table to indicate which entries are currently in a draft state, as well
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as showing those currently being edited by someone else (see Figure 30); this is also
available in the responsive tables.

You can invite other users to join you in working on an object, as you can also see in
Figure 30.

Figure 30: Collaborative draft. On the top left you see how you can invite colleagues to edit the draft with you. The
image on the right shows how you can see who else is editing the object, in this case “Payment Advice”, and which

field they are currently editing. On the bottom left you can see the new indicators in grid tables.

Collaborative draft utilizes the latest SAP Fiori elements for OData V4 technology.

SAP Collaboration Manager enhancements

SAP Collaboration Manager allows you to chat directly with colleagues, right from
where you are in the application. Whenever someone chats with you, you’ll get a
notification in the SAP Fiori launchpad.

We’ve added a feature which allows you to mark your favorite chats. You can also use
this as a way to take notes on specific objects or applications if you don’t invite
anyone else to the chat. You can easily see all your favorites thanks to the new
“Favorites” tab, which also shows how many you have.

Another useful feature is the “mark as unread”. Both of these features are shown in
Figure 31, on the left.

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You can now add insight cards to a chat directly, as shown in Figure 31 on the right.
This is in addition to the existing capability of adding a screenshot from the clipboard
or uploading an image file.

Figure 31: SAP Collaboration Manager’s new features: users can mark their favorites and set chats to unread

(shown on the left); they can also now add insight cards, shown on the right.

Collaborate Based On Contact Cards

Wherever a user name or e-mail address on the UI provides a contact card with
details when a user hovers over it, users can now directly trigger collaboration via
Microsoft Teams, with three options: chat, video call or voice call. Figure 27 above in
the section on My Home shows an example. To see it in action, have a look at this:

Video: Collaborative ERP: Collabore based on Contact Cards (0:44).

Share as Card with Microsoft Teams Collaborative Stage View

You can already share a link to an application in a Microsoft Teams chat, but now you
can go a step further and share the application as a card in the chat. When the
recipient opens the card by clicking on the “open” button, the shared application is
opened within Microsoft Teams as a new chat window, which Microsoft calls the
collaborative stage view. Users can work with the application and chat with colleagues
in the same chat window. Figures 32, 33 and 34 show some of these steps, but to get
the best impression, watch this:

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Video: Collaborative ERP: Share as Card based on Collaborative Stage View

(1:49).

Figure 32: Share as Card – showing how the user Jim selects this for his sales order.

Figure 33: Share as Card – this is what it looks like for the recipient, Alice, after Jim shared the card and later
added in the chat “Hey Alice, can you please remove the delivery block? It’s urgent! Thanks.”

Figure 34: Share as Card – after Alice clicked on “Open” in the card, she sees the application in the Microsoft
Teams collaborative stage view, next to the chat. In this example, she has already interacted with the app in-place

and removed the delivery block, and is about to send off her reply in the chat to Jim.

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Share as Card with Authenticated Cards (Microsoft Loop

Component)

Available with the 2402 release to customers who participate in the Early Adopter
Care program SAP S/4HANA Cloud - MS Teams Integration (you can register using via
the link).

We are taking collaboration one step further by providing interactive cards which can
be shared with colleagues via Microsoft Teams chat, as well as by including them in
an e-mail for example. Technically, these cards use an adaptive card-based Microsoft
Loop component. Because the cards show live data from the system directly within
the card, and allow users to interact directly, the user is fully authenticated before
displaying the card, to ensure that they are authorized to see and interact with the
data.

Figure 35: Share as Card with authenticated cards (Microsoft Loop component): the card is embedded in the
Microsoft Teams chat, showing live information from SAP S/4HANA Cloud Public Edition, and providing in this
example two buttons for interacting with the system.

Again, this kind of collaboration is best witnessed in a demo, here is a preview:

Video: Preview of SAP S/4HANA Cloud - Share as Adaptive Card-based Loop

component (1:25)

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Once we have incorporated feedback from the Early Adopter Care program we plan to
make this generally available.

AI and Joule
AI-Assisted Object Creation Accelerates Data Entry

With the 2402 release, we provide AI-assisted auto-suggestions for completing

incomplete sales orders after a successful pilot phase. We are now piloting it for
creation of returns orders, via the Early Adopter Care program. This solution uses
machine learning to analyze a customer’s historical data, for example from the last six
months, and learns the typically occurring relationships between the values entered in
the main input fields and the values entered into other related fields. As a result, when
a user enters a value in one of the main input fields, the system can make proposals
for values to use for the related fields, as you can see in Figure 36. The machine
learning uses the Data Attribute Recommendation Service on SAP Business
Technology Platform, which is hooked up to SAP S/4HANA Cloud Public Edition.

Our design approach to AI is to always let the user be in control. In this case, we
highlight those fields which have proposed values in blue. Users can click on the field
to see further recommendations, as well as the history of values they have entered in
the past. They are in charge and can confirm the main recommendation or select or
enter the value they want. The user can also proceed to create the business object
and accept all of them with one click in a pop-up.

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Figure 36: AI-assisted object creation for a sales order.

Joule in SAP S/4HANA Cloud Public

Edition

As explained above in the section Entry Points, Joule and Apple Vision Pro, Joule is
your copilot for working with SAP, leveraging generative AI (GenAI).

We are starting a phased roll-out with SAP S/4HANA Cloud Public Edition 2402 for
selected customers via this Early Adopter Care campaign. Do sign up if you are
interested, we plan to contact registered customers and partners in early March.

The initial scope covers:

Navigational pattern for apps in Finance, Procurement, Professional Services

and Sales.
Transactional pattern, role-based for three personas: operational purchaser,
cost center owner and shipping specialist.
Informational pattern providing quick and seamless access to user enablement
content summarized in a crisp answer.

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This presentation explains these three types of patterns as well as providing an

overview of our AI approach in general, and a high-level description of the Joule
technology stack:

Joule, the AI copilot in SAP S/4HANA Cloud Public Edition.

Video: examples of the three navigational patterns for Joule in SAP S/4HANA Cloud Public Edition.

SAPUI5 Adaptation Projects enabled for SAP

S/4HANA Cloud Public Edition

Customers and partners can now use SAP Business Application Studio to develop
variants of standard SAP Fiori apps from SAP S/4HANA Cloud Public Edition, as a
modification-free adaptation of existing apps. The resulting variant is treated as a new
application, with a new application ID and hence a new tile, but it reuses the standard
app and adds custom changes. This means that developers can focus on developing
the value add, without having to copy or modify the code from the standard app. This
also has the advantage that the app variant benefits from future enhancements to the
standard application. Watch this video to get an overview, and read more in the
documentation:

Video: SAPUI5 Adaptation Projects (0:44).

Extending an SAP Fiori Application for SAP S/4HANA Cloud Public Edition.

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Improvements in Details
Copy and Paste in SAPUI5 Tables

Users can easily select areas in SAPUI5-based tables now and copy the contents from
the clipboard and then paste into other applications, such as an e-mail or a
spreadsheet. The copy action can be triggered by a new button added to the table, as
demonstrated in Figure 37, or via the keyboard.

Figure 37: Copy and Paste from SAPUI5 tables.

Sorting in Tables by Name, Not Just by ID

In tables, we often show the ID and the name of an entity in one column, as “ID
(Name)”, rather than in two separate columns. With this release, the table sorting
feature offers you the option to sort by name and not just by ID. Technically, this is a
feature of the Smart Table in SAPUI5.

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Figure 38: Table columns can now be sorted by name in addition to ID. In this example, the Company Code
column contains values with ID “0001” and name “SAP DEMO Company”; you can now sort by either of these.

Enhanced Type Ahead for (Multi) Combo Boxes

When entering data in the system, users want to do this as quickly as possible. Being
able to very quickly select an entry from a drop-down combo box or multi-combo box
helps this a lot, and we have now made this easier by selecting all entries which have
a match anywhere with what you have typed – and not just matching the first letters.
Figure 39 shows two examples for the field Credit Check Rule: the entry is selected
which matches the input somewhere – and the part which matches is highlighted in
bold text.

Figure 39: Enhanced type ahead functionality for combo boxes and multi-combo boxes.

Save as Tile Supports Dynamic Date Ranges

You can now create dynamic tiles for your selected SAP Fiori launchpad pages which
include dynamic date ranges in the selection. Figure 40 shows an example where the
date range “This Year (01.01.2023 – 31.12.2023)” has been used to filter the list. From
there, the user has called up the “Save as Tile” feature, resulting in a tile which always
shows the values for “This Year”.

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Figure 40: Save as Tile supports dynamic date ranges.

Select All in Tables

Users can now select all the visible entries in a list report, using the select all
checkbox in the table header. Since users might think that all entries in the database
have been selected, when in fact only the entries which have been loaded to the UI
are selected, a warning pop-up is shown – as you can see in Figure 41.

Figure 41: Select all enabled by default for list reports.

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Further Improvements

I would also like to mention these improvements:

Tree tables in list reports and object pages which are built using SAPUI5 with
OData V4 now support edit operations.
Users can now create My Home Insight Cards from applications built with SAP
Fiori elements for OData V4, providing a consolidated view of the application’s
content.
Creation rows in tables indicate to users immediately if mandatory values are
missing.
Creation rows in tables allow developers to disable fields which should not be
open for entering data due to missing entries in other fields.

UI Design and Technology News – Web and

Mobile
Design Improvements to the Horizon Visual Theme for SAP Fiori

The improvements to the Horizon visual theme which I announced back in September
are now available, in UI technologies as well as applications such as SAP S/4HANA
Cloud Public Edition 2402. In the interest of space, I haven’t included explanatory
images here; you can get an overview in my blog post:

Improvements Coming to the Horizon Visual Theme for SAP Fiori

Design Guidelines for SAP Fiori Updated: GenAI and SAP Web
Components

We have revamped the design guidelines for SAP Fiori for web, with a first set of
guidelines in the new subsection for designing for Generative AI in the Designing
Intelligent Systems section. It covers:

Design Principles for Generative AI.

Building Trust in Generative AI.

We are releasing this early version of our generative AI design guidelines to share our
discoveries early on with our broader SAP and UX community. The design guidelines
in this section will evolve iteratively based on research, input from the community, and
feedback from stakeholders.

https://community.sap.com/t5/technology-blogs-by-sap/sap-ux-innovations-in-public-cloud-products-joule-ai-entry-points-apple/ba-p/13594954 46/51
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Coming soon:

Designing Safety into Generative AI

Designing Sustainable Generative AI Experiences
Designing Effective AI Prompts

In 2H2023 we also provided a new beta section UI Elements – SAP Web

Components, where you can interact directly with each web component, since they
have been embedded into the respective guideline page.

Design Research: Gathering User Feedback

We continue to invest in gathering more feedback from our users. Most of our major
products now have built-in surveys to gather direct feedback from a user on how they
rate the usability and satisfaction with the product.

Beyond that, in order to get more qualitative feedback, we introduced the SAP User
Research Panel in October, where any user can sign up to help optimize SAP’s
product user experience. Find out more and sign-up here:

Your voice matters! Join the SAP User Research Panel.

SAPUI5 and SAP Fiori Elements

Most of the UI innovations mentioned above in the section on SAP S/4HANA Cloud
Public Edition are provided by the underlying UI framework SAPUI5 and SAP Fiori
elements.

Some of these are exclusively available with the OData V4 version, namely:

Collaborative draft (mentioned above).

Editable tree table, where data can be edited directly, and also the structure of
the table can be edited via drag and drop.

For the sake of completeness: these features are now supported for OData V4, which
were already available for OData V2:

List Report / Object Page: Support for the history of recently entered values
List Report: Support for Copy & Paste in the Filter Bar
Value Help: provide type ahead support in Define Conditions
Object Page: Runtime Adaptation: Allow removal of sections and subsections

This blog post summarizes the major new features of SAP Fiori elements:

https://community.sap.com/t5/technology-blogs-by-sap/sap-ux-innovations-in-public-cloud-products-joule-ai-entry-points-apple/ba-p/13594954 47/51
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SAP Fiori Elements in 2023: AI, collaboration, and consistency combine for a
better user experience.

Mobile Design and SDKs: Watches, Cards and Many New

Components

Following our release of the respective design guidelines mid-2023 for smart watches,
the technology became available in November with the introduction of the SDKs for
SAP Fiori for Android 7.0 and SAP Fiori for iOS 9.2, along with the first release of SAP
Fiori for Wear OS and SAP Fiori for watchOS.

Figure 42: SAP Fiori for Wear OS

https://community.sap.com/t5/technology-blogs-by-sap/sap-ux-innovations-in-public-cloud-products-joule-ai-entry-points-apple/ba-p/13594954 48/51
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Figure 43: SAP Fiori for watchOS.

End of 2023, we introduced the 7.1 and 10.0 releases of the SDKs for Android and
iOS respectively, which featured numerous new components.

Also, we have enhanced the mobile design system by introducing the mobile card
system for SAP Fiori for Android and for SAP Fiori for iOS. This means that designers
and developers building cards now have guidance on how to do that for SAP Fiori on
mobile devices.

The new card system for native applications revolutionizes the way cards are used,
providing a convenient way to display content from different sources. It consists of a
toolkit of nested components that allow you to create a variety of cards that meet SAP
product requirements. Whether you need list items, KPIs, or a data table, each card’s
flexible header, body, and footer seamlessly transform a single container into various
card types.

https://community.sap.com/t5/technology-blogs-by-sap/sap-ux-innovations-in-public-cloud-products-joule-ai-entry-points-apple/ba-p/13594954 49/51
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Figure 44: Variety of cards in the mobile card system, all based on one card container.

Find out more in these blog posts:

New Features in SAP Fiori for Android 7.0 and iOS 9.2 and the First Release of
SAP Fiori for Wear OS....
SAP Fiori for Android 7.1 and iOS 10.0 – Introducing New Components and
Mobile Card System.

Final Words
As you can see, we have great momentum in bringing forward SAP’s user experience.
I hope you as a reader had enough momentum to get to the end of this very long
post! I’d love to hear from you about whether you like this format, of putting
everything into one long post, or whether you’d prefer this split up into a series of
smaller posts.

Do keep posting your experiences and recommendations yourself in the SAP

Community, with the SAP Fiori and/or the User Experience tag! In case you are
wondering how to get a list of the most recent blog posts on SAP Fiori and User
Experience in our new SAP Community, use these links:

Latest blog posts on SAP Fiori in the SAP Community.

Latest blog posts on User Experience in the SAP Community.

For general information on design and SAP Fiori, check out:

https://community.sap.com/t5/technology-blogs-by-sap/sap-ux-innovations-in-public-cloud-products-joule-ai-entry-points-apple/ba-p/13594954 50/51
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www.sap.com/design.
SAP Community: SAP Fiori topic page.

SAP Managed Tags:

SAP Fiori, SAPUI5, SAP Build Work Zone, standard edition, SAP Mobile Start,
User Experience, SAP S/4HANA Public Cloud, Joule

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