Maintenance and Service Guide

OMEN 16.1 inch Gaming Laptop PC

Model numbers: 16-ae0xxx

SUMMARY

This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.
© Copyright 2024 HP Development Product notice Software terms
Company, L.P.
This guide describes features that are By installing, copying, downloading, or
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Windows are either registered trademarks may require upgraded and/or separately sole remedy is to return the entire unused
or trademarks of Microsoft Corporation in purchased hardware, drivers, software product (hardware and software) within 14
the United States and/or other countries. or BIOS update to take full advantage days for a full refund subject to the refund
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trademarks of USB Implementers Forum. additional requirements may apply over time please contact your seller.
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trademarks owned by the Video Electronics If your product ships with Windows in S
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Document Part Number: N85900-001
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
applicable safety standards.

iii
 Important notice about Customer Self-Repair parts
Your computer includes Customer Self-Repair parts and parts that should be accessed only by an
authorized service provider.

IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details.

Accessing parts described in "Removal and replacement procedures for authorized service provider
parts" can damage the computer or void your warranty.

iv Important notice about Customer Self-Repair parts

Table of contents

1 Product description............................................................................................................................................................................................................................. 1

2 Getting to know your computer................................................................................................................................................................................................ 5

Right side ............................................................................................................................................................................................................................................ 5
Left side................................................................................................................................................................................................................................................ 6
Display ...................................................................................................................................................................................................................................................7
Low blue light mode (select products only)......................................................................................................................................................7
Keyboard area................................................................................................................................................................................................................................. 8
Touchpad settings and components .................................................................................................................................................................. 8
Touchpad settings ................................................................................................................................................................................................. 8
Adjusting touchpad settings............................................................................................................................................................... 8
Turning on the touchpad ........................................................................................................................................................................ 9
Touchpad components ...................................................................................................................................................................................... 9
Lights .......................................................................................................................................................................................................................................... 9
Special keys.........................................................................................................................................................................................................................10
Rear ...................................................................................................................................................................................................................................................... 12
Bottom ............................................................................................................................................................................................................................................... 13
Labels .................................................................................................................................................................................................................................................. 13

3 Illustrated parts catalog ..............................................................................................................................................................................................................16

Computer major components...........................................................................................................................................................................................16
Display assembly subcomponents...............................................................................................................................................................................18
Miscellaneous parts................................................................................................................................................................................................................ 20

4 Removal and replacement procedures preliminary requirements.............................................................................................................. 21

Tools required ................................................................................................................................................................................................................................ 21
Service considerations.......................................................................................................................................................................................................... 21
Plastic parts......................................................................................................................................................................................................................... 21
Cables and connectors............................................................................................................................................................................................... 21
Drive handling .................................................................................................................................................................................................................... 21
Electrostatic discharge information............................................................................................................................................................................ 22
Generating static electricity................................................................................................................................................................................... 22
Preventing electrostatic damage to equipment...................................................................................................................................... 23
Personal grounding methods and equipment........................................................................................................................................... 23
Grounding the work area............................................................................................................................................................................................24
Recommended materials and equipment.....................................................................................................................................................24
Cleaning your computer....................................................................................................................................................................................................... 25
Enabling HP Easy Clean (select products only) ........................................................................................................................................ 25
Removing dirt and debris from your computer......................................................................................................................................... 25
Cleaning your computer with a disinfectant............................................................................................................................................... 26

v
 Caring for wood veneer (select products only) .........................................................................................................................................27
Packaging and transporting guidelines......................................................................................................................................................................27
Accessing support information ...................................................................................................................................................................................... 28

5 Removal and replacement procedures for Customer Self-Repair parts ...............................................................................................30

Component replacement procedures .......................................................................................................................................................................30
Preparation for disassembly..................................................................................................................................................................................30
Solid-state drive...............................................................................................................................................................................................................30
Memory modules............................................................................................................................................................................................................ 32

6 Removal and replacement procedures for authorized service provider parts................................................................................. 35

Component replacement procedures ....................................................................................................................................................................... 35
Preparation for disassembly.................................................................................................................................................................................. 35
Bottom cover ..................................................................................................................................................................................................................... 35
RJ-45 door............................................................................................................................................................................................................................36
Battery.....................................................................................................................................................................................................................................37
WLAN module....................................................................................................................................................................................................................38
Speakers............................................................................................................................................................................................................................... 39
Touchpad ..............................................................................................................................................................................................................................40
Audio board......................................................................................................................................................................................................................... 43
Heat sink ............................................................................................................................................................................................................................... 43
System board with heat sink .................................................................................................................................................................................. 45
Fans ...........................................................................................................................................................................................................................................47
USB/network board........................................................................................................................................................................................................47
IR board..................................................................................................................................................................................................................................48
Display assembly............................................................................................................................................................................................................ 49
Power connector cable ...............................................................................................................................................................................................57
Top cover with keyboard ............................................................................................................................................................................................58

7 Using Setup Utility (BIOS) ...........................................................................................................................................................................................................60

Starting Setup Utility (BIOS)...............................................................................................................................................................................................60
Updating Setup Utility (BIOS).............................................................................................................................................................................................60
Determining the BIOS version...............................................................................................................................................................................60
Preparing for a BIOS update ................................................................................................................................................................................... 61
Downloading a BIOS update ........................................................................................................................................................................ 61
Installing a BIOS update .................................................................................................................................................................................. 61

8 Backing up, restoring, and recovering..............................................................................................................................................................................63

Backing up information and creating recovery media...................................................................................................................................63
Using Windows tools for backing up.................................................................................................................................................................63
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................63
Restoring and recovering your system......................................................................................................................................................................63
Creating a system restore ......................................................................................................................................................................................64
Restoring and recovery methods .......................................................................................................................................................................64
Recovering using HP Recovery media............................................................................................................................................................64
Changing the computer boot order ..................................................................................................................................................................65
Using HP Sure Recover (select products only)..........................................................................................................................................65
Recovering using Microsoft Connected System Recovery (select products only)........................................................65

vi
9 Using HP PC Hardware Diagnostics ...................................................................................................................................................................................67
Using HP PC Hardware Diagnostics Windows (select products only).................................................................................................67
Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................................................................67
Accessing HP PC Hardware Diagnostics Windows...............................................................................................................................67
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..................................................67
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............68
Downloading HP PC Hardware Diagnostics Windows........................................................................................................................68
Downloading the latest HP PC Hardware Diagnostics Windows version from HP.............................................68
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store.......................................68
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ...............................................................................................................................................................................................................................68
Installing HP PC Hardware Diagnostics Windows..................................................................................................................................69
Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................69
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................................................................................69
Starting HP PC Hardware Diagnostics UEFI ...............................................................................................................................................69
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)............................................................................................................................................................................................................................................70
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive....................................................................................70
Downloading the latest HP PC Hardware Diagnostics UEFI version...............................................................................71
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) .................................................................................................................................................................................................................................71
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).....................................................................71
Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................................................................71
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version...........................................................71
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number..................................71
Customizing Remote HP PC Hardware Diagnostics UEFI settings.............................................................................................72

10 Specifications...................................................................................................................................................................................................................................73
Computer specifications......................................................................................................................................................................................................73
40.9 cm (16.1 in) display specifications.........................................................................................................................................................................73
Solid-state drive specifications .......................................................................................................................................................................................74

11 Power cord set requirements..................................................................................................................................................................................................76

Requirements for all countries .........................................................................................................................................................................................76
Requirements for specific countries and regions..............................................................................................................................................76

12 Recycling...............................................................................................................................................................................................................................................78

Index................................................................................................................................................................................................................................................................ 79

vii
1 Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Category Description

Product Name OMEN 16.1 inch Gaming Laptop PC

Model numbers: 16-ae0xxx

CTO: 16t-ae000

Processors 14th generation Intel® processors

Intel Core® i7-14700HX (turbo up to 5.5 GHz), 33 MB L3 cache, 20 core, 55W

Intel Core i7-14650H (turbo up to 5.2 GHz), 30 MB L3 cache, 16 core, 55 W

Intel Core i5-14450HX (turbo up to 4.8 GHz), 20 MB L3 cache, 10 core, 55W

Graphics Internal graphics

Intel UHD Graphics

Discrete graphics

NVIDIA® GeForce® RTX 4070, 8 GB, 80 W

NVIDIA GeForce RTX 4060, 8 GB, 80 W

NVIDIA GeForce RTX 4050, 6 GB, 80 W

NVIDIA GeForce RTX 3050, 6 GB, 60 W

Display 40.9 cm (16.1 in ), antiglare, WLED, flat (3.2 mm), narrow bezel

Full high-definition (FHD) (1920 × 1080), Ultra Wide Viewing Angle (UWVA), 45% NTSC, embedded
DisplayPort™ (eDP) 1.4 + Panel Self Refresh (PSR) 2, 300 nits, 144 Hz

FHD, UWVA, sRGB 100, low blue light, 100% sRGB, eDP 1.4 without PSR, supports G-Sync, 300 nits, 165 Hz

Quad high-definition (QHD) (2560 × 1440), UWVA, 100% sRGB, low blue light, eDP 1.4 without PSR,
supports G-Sync, 300 nits, 240 Hz

Memory Customer accessible or upgradeable

Two SODIMM slots, dual-channel support

DDR5-5600, 1.1 v

Supports the following configurations:

● 32 GB (16 × 2)

● 16 GB (8 × 2)

Primary storage PCIe, NVMe, M.2 2280 solid-state drives

1 TB, PCIe-4 × 4, TLC, Gen 4

1 TB

512 GB, PCIe-4 × 4, TLC, Gen 4

Product description 1
 Table 1-1 Product components and their descriptions (continued)

Category Description

512 GB

2 × 512 GB, PCIe-4 × 4, TLC, Gen 4

Audio and video Dual speakers

HyperX

Supports DTS: X Ultra

Support for HP Audio Boost

HyperX Cloud III Gaming Headset

HP True Vision FHD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR/TNR, 80° NFOV

1080p by 30 frames per second

Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression

RJ-45/network jack Integrated 10/100/1000 NIC

Sensor IR thermal sensor

Wireless Compatible with Miracast® devices

Supports Modern Standby (connected)

BT Audio Offload

Wi-Fi BIOS SAR

Dynamic antenna gain

UNII-4 5 GHz channel

Integrated wireless options with dual antennas

Realtek™ Wi-Fi® 6 RTL8852BE+ Bluetooth® 5.3 (802.11ax 2x2, supporting gigabit data rate)

Realtek RTL8118ASH-CG 10/100/1000M Ethernet controller

Intel AX211 Wi-Fi 6E + Bluetooth 5.3

Ports HDMI v2.1 supporting: up to 7680 × 4320 @ 60 Hz, 4096 × 2160 @ 60 Hz, 7680 × 4320 @ 30 Hz

Audio-out (headphone)/audio-in (microphone) combo jack

RJ-45 connector

USB 3.2 Gen 1 Type-C®, right side, supports:

- power delivery

- data transfer

- HP Sleep & Charge

- DisplayPort™ 1.4 out up to 5120 × 2880 @ 60 Hz

- HDMI 2.1 out up to 5120 × 2880 @ 60 Hz with HDCP 2.3)

(3) USB 3.2 Gen 1 Type-A (2 right side, 1 left side, supports HP Sleep & Charge)

AC Smart Pin adapter plug

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

Keyboard/pointing Keyboard
devices

Full size, backlit, island-style with numeric keypad, 1-zone RGB

Full size, backlit, island-style with numeric keypad

Clickpad

Image sensor

Multitouch gestures enabled

Precision touchpad support

Support for modern trackpad gestures

Taps enabled as default

Power requirements Battery (lithium-polymer)

4 cell, 70 Whr

6 cell, 83 Whr

HP long life

HP Fast Charge Technology

Smart AC adapters (PFC, 4.5 mm)

230 W, right angle

200 W, right angle

Power cord

C13, premium, 1 m (3.3 ft)

Security Supports Trusted Platform Module (fTPM) 2.0, firmware based

Camera privacy cover

Operating system Windows® 11 Pro

Windows 11 Pro High End

Windows 11 Pro High End China

Windows 11 Pro China

Windows 11 Pro Value

Windows 11 Pro Value China

Windows 11 Pro Entry

Windows 11 Pro Entry China

Windows 11 Home 64 Desktop AIO Chinese Market CPPP

Windows 11 Home in S Mode for Developed Markets (ML)

Windows 11 Home in S Mode for Emerging Markets (EM/SL)

Windows 11 Home in S Mode for China Market

Windows 11 Home in S Mode for APAC Markets

Product description 3
 Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 11 Home in S Mode for Africa Markets

Windows 11 Home in S Mode for Indonesia Market

Windows 11 Home in S Mode for India Market

Windows 11 Home for Developed Market (ML)

Windows 11 Home for Developed Market (ML)

Windows 11 Home for Emerging Market (EM/SL)

Windows 11 Home for China Market

Windows 11 Home for India Market

Windows 11 Home for Indonesia Market

Windows 11 Home for APAC Market

Windows 11 Home for Africa PPP Market

Serviceability End user replaceable parts

AC adapter

Solid-state drive

Memory modules

4 Chapter 1 Product description

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.

Right side
Identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) USB Type-C® 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer,
Charge and charges small devices (such as a smartphone), even
when the computer is off.

NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small
external device.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort™ output.

(2) USB 5 Gbps ports (2) Connect USB devices, provide high-speed data transfer,
and (for select products) charge small devices (such as a
smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small
external device.

(3) HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.

Getting to know your computer 5

 Table 2-1 Right-side components and their descriptions (continued)

Component Description

(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is
fully charged.

● Blinking amber: The AC adapter is disconnected and

the battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is

charging.

● Off: The battery is not charging.

(5) Power connector Connects an AC adapter.

Left side
Identify the components on the left side of the computer.

Table 2-2 Left-side components and their descriptions

Component Description

(1) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(2) USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small
external device.

(3) Vent (select products only) Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

6 Chapter 2 Getting to know your computer

 Table 2-2 Left-side components and their descriptions (continued)

Component Description

(4) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

(microphone) combo jack earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.

To access this guide:

■ Select the Search icon in the taskbar, type HP

Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.

Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety &
Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is available on the web at http://www.hp.com/ergo.

Display 7
 Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).

(2) Internal microphones (2) Record sound.

(3) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows®,
instead of a password logon.

NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.

(4) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction
to reveal the lens.

(5) Camera light On: The camera is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.

To access this guide:

■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select
HP Documentation.

Keyboard area
Keyboards can vary by language.

NOTE: The keyboard area, including the function keys and (select products only) power key, is
disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to
the clamshell mode.

Touchpad settings and components

Learn the touchpad settings and components.

Touchpad settings
Learn how to adjust touchpad settings.

Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.

1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.

2. Choose a setting.

8 Chapter 2 Getting to know your computer

Turning on the touchpad
Follow these steps to turn on the touchpad.

1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.

2. Using an external mouse, click the touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.

Touchpad components
Identify the touchpad components.

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

Lights
Identify the lights on the computer.

Turning on the touchpad 9

 Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(2) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

(3) Touchpad light ● On: The touchpad is off.

● Off: The touchpad is on.

(4) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in

the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.

● Off: Depending on your computer model, the computer

is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.

Special keys
Identify the special keys.

10 Chapter 2 Getting to know your computer

Table 2-6 Special keys and their descriptions

Component Description

(1) OMEN key Opens the OMEN Gaming Hub software.

(2) Calculator key Opens the calculator.

(3) esc key Displays system information when pressed in combination

with the fn key.

(4) fn key Executes specific functions when pressed in combination

with another key.

(5) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start
menu.

(6) Action keys Execute frequently used system functions as defined by the
icon symbols on f1 through f12 function keys.

Special keys 11
 Table 2-6 Special keys and their descriptions (continued)

Component Description

(7) Power button ● When the computer is off, press the button briefly to
turn on the computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.

To learn more about your power and sleep settings:

■ Right-click the Power icon , and then select Power

and sleep settings.

(8) num lock key Alternates between the navigational and numeric functions
on the integrated numeric keypad.

(9) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard.
When num lock is pressed, the keypad can be used like an
external numeric keypad.

NOTE: If the keypad function is active when the computer is

turned off, that function is reinstated when the computer is
turned back on.

Rear
Identify the rear component.

Table 2-7 Rear component and its description

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.

12 Chapter 2 Getting to know your computer

Bottom
Identify the bottom components.

Table 2-8 Bottom components and their descriptions

Component Description

(1) Speakers (2) Produce sound.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

Labels
The labels affixed to the computer provide information that you might need when you troubleshoot
system problems or travel internationally with the computer. Labels can be in paper form or imprinted on
the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.

Your service label will resemble one of the following examples. Refer to the illustration that most
closely matches the service label on your computer.

Bottom 13
 Table 2-9 Service label components

Component

(1) Serial number

(2) Product ID

(3) HP product name and model number

Table 2-10 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-11 Service label components

Component

(1) HP product name

14 Chapter 2 Getting to know your computer

Table 2-11 Service label components (continued)

Component

(2) Model number

(3) Warranty period

(4) Product ID

(5) Serial number

● Regulatory labels—Provide regulatory information about the computer.

● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 15
 3 Illustrated parts catalog

Use this chapter to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers

Item Component Spare part number

(1) Display assembly not available as a

spare part
NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For
more information, see Display assembly subcomponents on page 18.

(2) Top cover with keyboard

For a detailed list of country codes, see Top cover with keyboard on page 58.

RGB backlight, models with an 80 W graphics card (RTX 4050/4060/4070), for use in the United N85725-001
States

RGB backlight, models with an 80 W graphics card (RTX 4050/4060/4070), for use in the N85725-DB1
French Canada

RGB backlight, models with an 60 W graphics card (RTX 3050), for use in the United States N85727-001

RGB backlight, models with an 60 W graphics card (RTX 3050), for use in the French Canada N85727-DB1

White backlight, models with an 80 W graphics card (RTX 4050/4060/4070), for use in the N85726-001
United States

White backlight, models with an 80 W graphics card (RTX 4050/4060/4070), for use in the N85726-DB1
French Canada

White backlight, models with an 60 W graphics card (RTX 3050), for use in the United States N85728-001

White backlight, models with an 60 W graphics card (RTX 3050), for use in the French Canada N85728-DB1

(3a) Touchpad (does not include bracket) N85735-001

NOTE: The touchpad cable is available using spare part number N42556-001.

(3b) Touchpad bracket not available as a

spare part

(4) Speakers (left and right) N49443-001

(5a) Solid-state drive

NOTE: The solid-state drive thermal pad is available as spare part number N49444-001.

1 TB, PCIe-4 × 4, TLC M16560-001

1 TB, PCIe-4 × 4 N45474-001

512 GB, PCIe-4 × 4, TLC M17436-001

512 GB, PCIe-4 × 4 N45476-001

(5b) Solid-state drive cover not available as a

spare part

(6) WLAN module

Realtek Wi-Fi 6 RTL8852BE+ Bluetooth 5.3 M91238-005

Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN M53366-005

(7) Memory modules (DDR5-5600)

16 GB N38627-001

8 GB N37792-001

(8) Battery

Computer major components 17

 Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

6 cell, 83 Whr M41711-005

4 cell, 70 Whr M39179-005

(9) Heat sink

NOTE: Thermal grease and gap filler is available as spare part number N86911-001.

Models with an 80 W graphics card (RTX 4050/4060/4070) N42561-001

Models with a 60 W graphics card (RTC 3050) N42563-001

(10) Bottom cover

Models with an 80 W graphics card (RTX 4050/4060/4070) N85731-001

Models with a 60 W graphics card (RTC 3050) N85732-001

(11) RJ-45 door N85734-001

(12) IR sensor board N42551-001

NOTE: The IR sensor board cable is available as spare part number N42554-001.

(13) Audio board N42552-001

NOTE: The audio board cable is available as spare part number N42553-001.

(14) USB board N42550-001

NOTE: The USB board cable is available using spare part number N42555-001.

(15) System board (includes processor; for use in models with discrete graphics memory)

Intel Core i7-14700HX processor and NVIDIA GeForce RTX 4070 graphics N85724-601

Intel Core i7-14700HX processor and NVIDIA GeForce RTX 4060 graphics N85723-601

Intel Core i7-14650HX processor and NVIDIA GeForce RTX 4060 graphics N91249-601

Intel Core i7-14650HX processor and NVIDIA GeForce RTX 4050 graphics N85721-601

Intel Core i5-14450HX processor and NVIDIA GeForce RTX 4050 graphics N85720-601

Intel Core i5-14450HX processor and NVIDIA GeForce RTX 3050 graphics N85719-601

(16) Fan kit (includes processor fan and graphics fan)

Models with an 80 W graphics card (RTX 4050/4060/4070) N44738-001

Models with a 60 W graphics card (RTC 3050) N44742-001

(17) Power connector cable N42568-001

(18) Rear bracket not available as a

spare part

(19) Rear vent N85078-001

Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.

18 Chapter 3 Illustrated parts catalog

Table 3-2 Display component descriptions and part numbers

Item Component Spare part number

(1) Display bezel (includes display panel adhesive) N85733-001

(2) Camera module (includes display panel adhesive) N42549-001

(3) Top bracket not available as a

spare part

(4) Display panel (includes display cover adhesive and display bezel adhesive)

QHD, 300 nits, 144 Hz N42534-001

FHD, 300 nits, 144 Hz N81453-001

FHD, 300 nits, low blue light (LBL), Dynamic Display Switch (DDS), 165 Hz N42533-001

(5) Hinges (includes left and right display hinges; includes display panel adhesive) N42548-001

(6) Side brackets not available as a

spare part

(7) Display panel cable (includes display panel adhesive and display bezel adhesive)

For use with FHD panels N42546-001

Display assembly subcomponents 19

 Table 3-2 Display component descriptions and part numbers (continued)

Item Component Spare part number

For use with FHD, LBL panels N42547-001

For use with QHD panels N42545-001

(8) Wireless antenna kit (includes display panel adhesive) N49447-001

(9) Display back cover (includes display bezel adhesive)

FHD panel N85729-001

QHD panel N85730-001

Adhesive kit (includes display panel adhesive; not illustrated) N61091-001

Miscellaneous parts
To identify the miscellaneous parts, use this table.

Table 3-3 Miscellaneous part descriptions and part numbers

Component Spare part number

AC adapters (Smart, PFC, slim)

230 W N22367-001

200 W N43500-001

Screw Kit N85736-001

External DVD±RW drive 747080-001

Power cord (North America, C13, premium, 1.83 m [6.0 ft]) M51844-001

20 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures
preliminary requirements

Use this information to properly prepare to disassemble and reassemble the computer.

Tools required
You need the following tools to complete the removal and replacement procedures:

● Tweezers

● Nonconductive, nonmarking pry tool

● Magnetic Phillips P1 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.

Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

Handle cables with extreme care to avoid damage.

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.

Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables
by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that
cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex
cables with extreme care; these cables tear easily.

Drive handling
Note the following guidelines when handling drives.

IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:

● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.

Removal and replacement procedures preliminary requirements 21

 ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical
drive tray is closed.

● Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.

● Avoid dropping drives from any height onto any surface.

● After removing a hard drive or an optical drive, place it in a static-proof bag.

● Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.

● Avoid exposing a drive to temperature extremes or liquids.

● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of
protective packaging, and label the package “FRAGILE.”

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work
perfectly throughout a normal cycle. The device might function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

IMPORTANT: To prevent damage to the device when you remove or install internal components,
observe these precautions:

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Before touching an electronic component, discharge static electricity by using the guidelines
described in Personal grounding methods and equipment on page 23.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Follow these static electricity guidelines:

● Different activities generate different amounts of static electricity.

● Static electricity increases as humidity decreases.

22 Chapter 4 Removal and replacement procedures preliminary requirements

 Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet 7,500 V 15,000 V 35,000 V

Walking across vinyl floor 3,000 V 5,000 V 12,000 V

Motions of bench worker 400 V 800 V 6,000 V

Removing dual in-line packages (DIPs) from plastic tube 400 V 700 V 2,000 V

Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V

Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V

Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V

Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V of static electricity can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree
of sensitivity.

The following packaging and grounding precautions are necessary to prevent static electricity damage
to electronic components:

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.

Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.

● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.

● You can use heel straps, toe straps, and boot straps at standing workstations. These straps are
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use
them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.

Preventing electrostatic damage to equipment 23

 Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic 1,500

Carbon-loaded plastic 7,500

Metallized laminate 15,000

Grounding the work area

To prevent static damage at the work area, follow these precautions:

● Cover the work surface with approved static-dissipative material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.

● Turn off power and input signals before inserting and removing connectors or test equipment.

● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.

● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

● Avoid contact with pins, leads, or circuitry.

Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity:

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

● Static-dissipative table or floor mats with hard tie to ground

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing 1 MΩ ±10% resistance

● Material handling packages

24 Chapter 4 Removal and replacement procedures preliminary requirements

 ● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
best. Use the following information to safely clean the external surfaces of your computer.

Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that
you can clean all computer surfaces.

1. Start HP Easy Clean in one of the following ways:

● Select the Start menu, and then select HP Easy Clean.

– or –

● Select the HP Easy Clean icon in the taskbar.

– or –

● Select Start, and then select the HP Easy Clean tile.

2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 25 for the recommended steps to clean the high-touch, external surfaces
on your computer. After you remove the dirt and debris, you can also clean the surfaces with a
disinfectant. See Cleaning your computer with a disinfectant on page 26 for guidelines to help
prevent the spread of harmful bacteria and viruses.

Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.

For computers with wood veneer, see Caring for wood veneer (select products only) on page 27.

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.

2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.

Cleaning your computer 25

 3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

See Cleaning your computer with a disinfectant on page 26 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.

Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a
best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.

After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from
your computer on page 25, Caring for wood veneer (select products only) on page 27, or both, you
might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning
guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also
known as rubbing alcohol and is sold in most stores.

Follow these steps when disinfecting high-touch, external surfaces on your computer:

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.

2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.

3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.

CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

26 Chapter 4 Removal and replacement procedures preliminary requirements

 4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might
see unique variations in the grain pattern or subtle variations in color, which are normal.

● Clean the wood with a dry, static-free microfiber cloth or chamois.

● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.

● Do not expose the wood to sun or moisture for long periods of time.

● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.

● Avoid contact with any substance that might dye or discolor the wood.

● Avoid contact with sharp objects or rough surfaces that might scratch the wood.

See Removing dirt and debris from your computer on page 25 for the recommended steps to clean
the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also
clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 26 for
sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or

nonconductive foam.

Caring for wood veneer (select products only) 27

 ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Accessing support information

To find the HP support that you need, use this information.

Table 4-3 Support information locations

Service consideration Path to access information

Records of reported failure incidents stored Windows®:

on the computer
Preoperating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:

1. Press the power button.

2. Immediately and repeatedly press esc when the power button light turns
white.

NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.

3. Press f10 to enter the BIOS setup.

4. (On commercial products) Under the Main tab, select BIOS event log, and
then select View BIOS Event Log.

- or -

(On consumer products) Under the Main tab, select System Log.

Post-operating system failures are logged in the Event Viewer.

1. Turn on the computer and allow the operating system to open.

2. Select the search icon in the taskbar.

3. Type Event Viewer, and then press enter.

4. Select the log from the left panel. Details display in the right panel.

Chrome™:

1. Go to support.google.com/chrome.

2. Search collect Chrome device logs.

Technical bulletins To locate technical bulletins:

1. Go to www.hp.com.

2. Place the cursor over Problem solving to display more options.

3. Select Support & Troubleshooting.

4. Type the serial number, product number, or product name to go to the

product support page.

5. Select Advisories to view technical bulletins.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Table 4-3 Support information locations (continued)

Service consideration Path to access information

Repair professionals To locate repair professionals:

1. Go to www.hp.com.

2. Place the cursor over Support resources to display more options.

3. Select Authorized service providers.

Component and diagnosis information, To locate diagnosis information and actions:

failure detection, and required action
1. Go to http://www.hp.com/go/techcenter/pcdiags.

2. Select Get Support.

3. Near the bottom of the window, select Notebook PCs, and then select your
location.

Accessing support information 29

 5 Removal and replacement procedures for
Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not
supported by the Customer Self-Repair program can void your warranty. Check your warranty to
determine whether Customer Self-Repair is supported in your location.

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.

NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your
country or region, and then follow the on-screen instructions.

Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

To remove and replace computer components, use these procedures:

For initial safety procedures, see Removal and replacement procedures preliminary requirements on
page 21.

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Solid-state drive
To remove the solid-state drive (SSD), use this procedure and illustration.

Table 5-1 Solid-state drive descriptions and part numbers

Description Spare part number

1 TB, PCIe-4 × 4, TLC M16560-001

1 TB, PCIe-4 × 4 N45474-001

512 GB, PCIe-4 × 4, TLC M17436-001

512 GB, PCIe-4 × 4 N45476-001

Thermal pad N49444-001

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Before removing the SSD, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Disconnect the battery cable from the system board (see Battery on page 37).

Two SSD slots are available on the computer, as shown by callout (1) in the following illustration. The
primary drive is on the right side of the illustration. Callout (2) shows the memory modules.

Remove the SSD:

1. Lift the protective tape (1) that covers the top screw.

2. Remove the two Phillips M2.0 × 2.5 screws (2), and then pull the SSD assembly (3) away from the
socket to remove it.

Solid-state drive 31
 3. To separate the drive from the bracket, while holding the bottom bracket, pull the top bracket up (1)
to release it. Remove the drive from the bottom bracket (2).

To install the SSD, reverse the removal procedures.

When installing an SSD, be sure the thermal pad is installed on the inside of the top bracket.

NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

Memory modules
To remove the memory modules, use this procedure and illustration.

Table 5-2 Memory module descriptions and part numbers

Description Spare part number

Memory module, 16 GB (DDR5-5600) N38627-005

Memory module, 8 GB (DDR5-5600) N37792-005

Before removing the memory, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Remove the bottom cover (see Bottom cover on page 35).

3. Disconnect the battery cable from the system board (see Battery on page 37).

If you are replacing a memory module, remove the existing memory module:

■ Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then
remove the module (2). Use the same procedure to remove all memory modules.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

To install a memory module:

1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the
slot at an angle until it is seated (2).

Memory modules 33
 2. Press down on the module until the side retention clips snap into place (3).

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for
authorized service provider parts

This chapter provides removal and replacement procedures for authorized service provider parts.

IMPORTANT: Only an authorized service provider should access the components described in this
chapter. Accessing these parts can damage the computer or void the warranty.

NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.

Component replacement procedures

To remove and replace computer components, use the procedures described in this section.

NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your
country or region, and then follow the on-screen instructions.

Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

To remove and replace computer components, use these procedures:

For initial safety procedures, see Removal and replacement procedures preliminary requirements on
page 21.

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Bottom cover
To remove the bottom cover, use this procedure and illustration.

Table 6-1 Bottom cover descriptions and part numbers

Description Spare part number

Models with an 80 W graphics card (RTX 4050/4060/4070) N85731-001

Models with a 60 W graphics card (RTC 3050) N85732-001

Before removing the bottom cover, prepare the computer for disassembly (see Preparation for
disassembly on page 30).

Removal and replacement procedures for authorized service provider parts 35

 Remove the bottom cover:

1. Remove the two Phillips M2.5 × 12.0 screws (1) and six Phillips M2.0 × 4.0 screws (2) that secure the
bottom cover to the computer.

2. Lift the edge of the cover up from the top of the computer to release it (1), and then remove the
bottom cover from the computer (2).

To replace the bottom cover, reverse the removal procedures.

RJ-45 door
To remove the RJ-45 door, use this procedure and illustration.

Table 6-2 RJ-45 door description and part number

Description Spare part number

RJ-45 door N85734-001

Before removing the RJ-45 door, follow these steps:

36 Chapter 6 Removal and replacement procedures for authorized service provider parts
 1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

Remove the RJ-45 door:

1. Remove the two Phillips M2.0 × 2.5 screws (1), and then remove the bracket (2).

2. Lift the inside of the door up (3), and then lift the door up to remove it from the bottom cover (4).

To install the RJ-45 door, reverse the removal procedure.

Battery
To remove the battery, use this procedure and illustration.

Table 6-3 Battery description and part number

Description Spare part number

6 cell, 83 Whr M41711-005

4 cell, 70 Whr M39179-005

WARNING! To avoid personal injury and damage to the product:

● Do not puncture, twist, or crack the battery.

● Do not cause an external puncture or rupture to the battery. They can cause a short inside the
battery, which can result in battery thermal runaway.

● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which
might puncture the battery.

● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the
case. These actions can apply undue force on the battery.

● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or
coins, which can cause shorting across the connectors.

Battery 37
 Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through
Windows before you remove the battery.

Remove the battery:

1. Disconnect the battery cable from the system board (1).

2. Remove the six Phillips M2.0 × 5.0 screws (2) that secure the battery to the computer.

3. Remove the battery from the computer (3).

To replace the battery, reverse the removal procedures.

WLAN module
To remove the WLAN module, use this procedure and illustration.

Table 6-4 WLAN module descriptions and part numbers

Description Spare part number

Realtek Wi-Fi 6 RTL8852BE+ Bluetooth 5.3 M91238-005

Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN M53366-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

38 Chapter 6 Removal and replacement procedures for authorized service provider parts
 1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the WLAN module:

1. Remove the plastic antenna protector from the module (1).

2. Carefully disconnect the antenna cables from the module (2).

3. Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module from the computer (4).

NOTE: The #1 white WLAN antenna cable connects to the WLAN module Main terminal. The #2
black WLAN antenna cable connects to the WLAN module Aux terminal.

4. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a
protective sleeve on the antenna connector, as shown in the following illustration.

To install the WLAN module, reverse the removal procedure.

Speakers
To remove the speakers, use this procedure and illustration.

Speakers 39
 Table 6-5 Speaker description and part number

Description Spare part number

Speakers N49443-001

Before removing the speakers, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the two Phillips M2.0 × 4.0 screws from each speaker (2).

3. Remove the cable the routes between the speakers from the tape that secures it to the computer
(3).

4. Remove the speakers from the computer (4).

To install the speakers, reverse the removal procedure.

Touchpad
To remove the touchpad, use this procedure and illustration.

Table 6-6 Touchpad description and part number

Description Spare part number

Touchpad N85735-001

Touchpad cable N42556-001

40 Chapter 6 Removal and replacement procedures for authorized service provider parts
Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

Remove the touchpad:

1. Lift the foil (1) that covers the two outer screws.

2. Remove the four Phillips M2.0 × 2.5 screws (2).

3. Lift the grounding tape (3) that secures the bracket to the computer.

4. Remove the bracket from the computer (4).

5. Disconnect the touchpad cable from the ZIF connector (1) on the touchpad.

6. Lift the shielding (2) from the top of the touchpad.

7. Remove the three broadhead Phillips M2.0 × 2.0 screws (3) from the touchpad.

Touchpad 41
 8. Remove the touchpad from the computer (4).

To install the touchpad, use the following procedure:

1. Insert three equally sized folded pieces of paper (1) into the left, right, and bottom sides of the
touchpad cavity.

2. Install the touchpad by inserting the bottom of the touchpad into the slot in the computer (2) until the
tabs are flush up against the slots.

3. Install the three screws (3).

4. Pull out the three pieces of paper (4).

5. Replace the bottom bracket and four screws.

6. Connect the cable to the touchpad.

42 Chapter 6 Removal and replacement procedures for authorized service provider parts
Audio board
To remove the audio board, use this procedure and illustration.

Table 6-7 Audio board description and part number

Description Spare part number

Audio board N42552-001

Audio cable N42553-001

Before removing the audio board, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

4. Remove the left speaker (see Speakers on page 39).

5. Remove the left solid-state drive (see Solid-state drive on page 30).

Remove the audio board:

1. Remove the two Phillips M2.0 × 3.5 screws (1) that secure the board to the computer.

2. Lift the board up and turn it over to access the cable connection underneath (2).

3. On the bottom of the board, peel the protective tape off the connector (3), and then disconnect the
cable from the board (4).

To install the audio board, reverse this procedure.

Heat sink
To remove the heat sink, use this procedure and illustration.

Audio board 43
 Table 6-8 Heat sink descriptions and part numbers

Description Spare part number

Heat sink, models with an 80 W graphics card (RTX 4050/4060/4070) N42561-001

Heat sink, models with a 60 W graphics card (RTC 3050) N42563-001

Thermal grease and gap filler N86911-001

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Disconnect the battery cable from the system board (see Battery on page 37).

Remove the heat sink:

1. In the order of the screws labeled from '7' to '1' on the heat sink, loosen the seven captive Phillips
screws (1) that secure the heat sink to the system board.

2. Remove the heat sink (2).

3. Use the following illustration to determine replacement thermal material locations. Gray thermal
grease (1) and white thermal grease (2) is used on the bottom of heat sink.

To install the heat sink, reverse the removal procedure.

44 Chapter 6 Removal and replacement procedures for authorized service provider parts
 When installing the heat sink, tighten the screws in the order from '1' to '7'.

System board with heat sink

To remove the system board with heat sink, use these procedures and illustrations.

Table 6-9 System board descriptions and part numbers

Description Spare part number

System board (includes processor):

Intel Core i7-14700HX processor and NVIDIA GeForce RTX 4070 graphics N85724-601

Intel Core i7-14700HX processor and NVIDIA GeForce RTX 4060 graphics N85723-601

Intel Core i7-14650HX processor and NVIDIA GeForce RTX 4060 graphics N91249-601

Intel Core i7-14650HX processor and NVIDIA GeForce RTX 4050 graphics N85721-601

Intel Core i5-14450HX processor and NVIDIA GeForce RTX 4050 graphics N85720-601

Intel Core i5-14450HX processor and NVIDIA GeForce RTX 3050 graphics N85719-601

NOTE: You do not have to remove the heat sink to remove the system board.

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

When you replace the system board, be sure to remove the following components (as applicable) from
the defective system board and install them on the replacement system board:

● Solid-state drive (see Solid-state drive on page 30).

● Memory modules (see Memory modules on page 32).

● WLAN module (see WLAN module on page 38).

Remove the system board:

1. Disconnect the following cables from the system board:

● Display cable (ZIF) (1)

● IR board (ZIF) (2)

● USB board cable (ZIF) (3)

● Speaker cable (4)

● Audio board cable (ZIF) (5)

● Keyboard backlight cable (ZIF) (6) (select products only)

● Left fan (7)

System board with heat sink 45

 ● WLAN antennas from the WLAN module (8)

● Keyboard cable (ZIF) (9)

● Touchpad cable (ZIF) (10)

● Right fan (11)

● Power connector (DC-in) board cable (12)

2. Remove the 11 Phillips M2.0 × 2.5 screws (1) that secure the system board to the computer.

3. Remove the USB connector bracket from the system board (2).

4. Lift the right side of system board (3), and then pull the system board right and away from the
connectors to remove it from the computer (4).

46 Chapter 6 Removal and replacement procedures for authorized service provider parts
 To install the system board, reverse the removal procedure.

Fans
To remove the fans, use this procedure and illustration.

Table 6-10 Fans description and part number

Description Spare part number

Models with an 80 W graphics card (RTX 4050/4060/4070) N44738-001

Models with a 60 W graphics card (RTC 3050) N44742-001

Before removing the fans, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

4. Remove the system board (see System board with heat sink on page 45).

Remove the fans:

1. Remove the three Phillips M2.0 × 3.5 screws (1) that secure each fan to the computer.

2. Remove the fans from the computer (2).

To install the fans, reverse the removal procedure.

USB/network board
To remove the USB/network board, use this procedure and illustration.

Table 6-11 USB/network board description and part number

Description Spare part number

USB/network board N42550-001

Fans 47
 Table 6-11 USB/network board description and part number (continued)

Description Spare part number

USB/network board cable N42555-001

Before removing the USB/network board, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

4. Remove the system board (see System board with heat sink on page 45).

5. Remove the left fan (see Fans on page 47).

Remove the USB/network board:

1. Remove the Phillips M2.0 × 3.5 screw that secures the board to the computer.

2. Lift the board and cable up (2), and then peel the cable off the computer (3). The cable is secured
with adhesive.

To install the USB/network board, reverse the removal procedure.

IR board
To remove the IR board, use this procedure and illustration.

Table 6-12 IR board description and part number

Description Spare part number

IR board N42551-001

IR board cable N42554-001

48 Chapter 6 Removal and replacement procedures for authorized service provider parts
 Before removing the IR board, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

4. Remove the system board (see System board with heat sink on page 45).

Remove the IR board:

1. Remove the Phillips M2.0 × 3.5 screw (1) that secures the board to the computer.

2. Remove the board from the computer (2).

To install the IR board, reverse the removal procedure.

Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.

NOTE: The display assembly is available as a spare part only at the subcomponent level. For display
assembly spare part information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Disconnect the battery cable from the system board (see Battery on page 37).

NOTE: You can remove the bezel and display panel immediately after disconnecting the battery,
without removing the entire display assembly from the computer.

4. Remove the system board (see System board with heat sink on page 45).

5. Remove the left fan (see Fans on page 47).

6. Remove the USB/network board (see USB/network board on page 47).

Display assembly 49
 Remove the display assembly:

1. You can remove the bezel with the display assembly connected to the computer. To remove the
bezel:

a. Open the computer to 90° and position the display assembly on a flat surface.

b. Use your finger to release the bottom edge of the bezel (1) from the display assembly.

c. From the outside of the bezel, release the left and right edges of the bezel (2) from the display
assembly.

d. From the outside of the bezel, release the top edge of the bezel (3) from the display assembly.

e. Remove the display bezel (4) from the display assembly.

IMPORTANT: To avoid damaging the panel, do not use a tool to release the inside of the bezel. You
can use a tool only when you insert it from the outside of the top, left, and right sides of the bezel.
Use your fingers to lift up on the bezel. Avoid pressing down on the panel during removal.

Display adhesive is available in the Adhesive Kit as spare part number N61091-001.
The bezel is available as spare part number N85733-001.

2. You can remove the display panel with the display assembly connected to the computer. To remove
the display panel:

a. The display panel is secured to the display enclosure with tape that is installed under the left
and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape
(1). While turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull
the tape out from behind the display panel (3). You must pull the tape multiple times before it is
completely removed.

NOTE: Pull the tape out slowly and evenly to prevent it from breaking prematurely.

b. Rotate the display panel over and place it next to the display enclosure (4).

Display panels are available as the following spare part numbers:

50 Chapter 6 Removal and replacement procedures for authorized service provider parts
 N42534-001: QHD, 300 nits, 144 Hz
N42533-001: FHD, 300 nits, low blue light (LBL), Dynamic Display Switch (DDS), 165 Hz
N81453-001: FHD, 300 nits, 165 Hz

c. Release the adhesive support strip (1) that secures the display panel cable connector to the
display panel.

d. Lift the locking arm on the cable connector (2).

e. Disconnect the display panel cable (3) from the display panel.

Display assembly 51
 f. When installing a display panel, install stretchable tape on the left and right sides of the inside
of the display rear cover.

3. To remove the rear bracket:

a. Lift three pieces of electromagnetic interference (EMI) tape that secure the bracket (1).

b. Remove two Phillips M2.0 × 2.5 screws (2) and two broadhead Phillips M2.0 × 2.0 screws (3) that
secure the bracket to the computer.

c. Remove the bracket (4).

4. To remove the rear vent:

a. Remove two Phillips M2.0 × 2.5 screws (1) and two broadhead Phillips M2.0 × 2.0 screws (2) that
secure the vent to the computer.

52 Chapter 6 Removal and replacement procedures for authorized service provider parts
 b. Pry along the bottom of the vent to release it (3).

The rear vent is available as spare part number N85078-001.

5. The remaining display components require you to remove the display assembly from the computer.
To remove the display assembly:

a. Remove the antenna cables from the tape and clips that secure it to the computer.

Display assembly 53
 b. Remove the antenna cable from the channel (1), and the clip (2) in the left hinge.

c. Open the display 90° to open the hinges (1).

d. Remove the four Phillips M2.5 × 4.5 screws (2) and the two broadhead Phillips M2.0 × 2.5 screws
(3) that secure the display assembly to the computer.

e. Separate the display from the computer (4).

6. To remove the camera module:

54 Chapter 6 Removal and replacement procedures for authorized service provider parts
 a. Remove the two Phillips M2.0 × 2.0 screws (1) that secure the camera bracket, and then remove
the bracket (2).

b. Insert a tool (1) under the module, and then pull the tool across the length of the module (2) to
release it from the display back cover. The module is attached with double-sided adhesive.

c. Turn the module upside down so you can access the connector.

d. Disconnect the cable from the module (3). Note that the cable routes under the module. The
camera module is available as spare part number N42549-001.

7. To remove the hinges from the display rear cover:

a. Remove the six broadhead Phillips M2.0 × 2.0 screws (1) from each hinge.

b. Remove the display cable from the right hinge (2), and remove the antenna cables from the left
hinge (3).

c. Remove the hinges from the display back cover (4).

Display assembly 55
 The display hinges are available as spare part number N42548-001.

8. Remove the Phillips M2.0 × 2.0 screw (1) that secures the each side bracket, and then remove the
brackets (2).

9. To remove the display/camera cable, remove the cable from the routing along the bottom of the
display rear cover (1), and then peel the cable off the inside of the cover (2).

Display panel cables are available as the following spare part numbers:
N42546-001: FHD, display panels
N42547-001: FHD, LBL display panels
N42545-001: QHD display panels

56 Chapter 6 Removal and replacement procedures for authorized service provider parts
 10. To remove the wireless antennas, release the antenna cables from the left, bottom, and right of
the display rear cover (1), and then peel the tape and antennas off the cover (2). The antennas are
secured with adhesive.

The wireless cables and antennas are available as spare part number N49447-001.
Display back covers are available as the following spare part numbers:
N85729-001: FHD panel
N85730-001: QHD panel

To reassemble and replace the display assembly, reverse these procedures.

Power connector cable

To remove the power connector cable, use this procedure and illustration.

Table 6-13 Power connector cable description and part number

Description Spare part number

Power connector cable N42568-001

Power connector cable 57

 Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).

2. Remove the bottom cover (see Bottom cover on page 35).

3. Remove the battery (see Battery on page 37).

4. Remove the system board (see System board with heat sink on page 45).

Remove the power connector cable:

1. Remove the two Phillips M2.5 × 4.5 screws (1) and the Phillips M2.0 × 2.0 screw (2) from the hinge.

2. Rotate the hinge off the power connector (3).

3. Remove the power connector and cable from the computer (4).

To install the power connector cable, reverse the removal procedure.

Top cover with keyboard

The top cover with keyboard remains after removing all other spare parts from the computer. In this
section, the first table provides the main spare part number for the top covers with keyboards. The
second table provides the country codes.

Table 6-14 Top cover with keyboard descriptions and part numbers

Description Spare part number

RGB backlight, models with an 80 W graphics card (RTX 4050/4060/4070), for use in the United States N85725-001

RGB backlight, models with an 80 W graphics card (RTX 4050/4060/4070), for use in French Canada N85725-DB1

RGB backlight, models with an 60 W graphics card (RTX 3050), for use in the United States N85727-001

RGB backlight, models with an 60 W graphics card (RTX 3050), for use in French Canada N85727-DB1

White backlight, models with an 80 W graphics card (RTX 4050/4060/4070), for use in the United N85726-001
States

White backlight, models with an 80 W graphics card (RTX 4050/4060/4070), for use in French Canada N85726-DB1

58 Chapter 6 Removal and replacement procedures for authorized service provider parts
Table 6-14 Top cover with keyboard descriptions and part numbers (continued)

Description Spare part number

White backlight, models with an 60 W graphics card (RTX 3050), for use in the United States N85728-001

White backlight, models with an 60 W graphics card (RTX 3050), for use in French Canada N85728-DB1

Table 6-15 Spare part country codes

For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number

Belgium -A41 Iceland -DD1 Solvenia -BA1

Brazil -201 India -D61 South Korea -AD1

Bulgaria -261 Israel -BB1 Spain -071

Chile -161 Italy -061 Switzerland -BG1

Czech Republic/Slovakia -FL1 Japan -291 Taiwan -AB1

Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281

Norway

French Canada -DB1 Northern Africa -FP1 Turkey -141

France -051 Portugal -131 Ukraine -BD1

Germany -041 Romania -271 United Kingdom -031

Greece -151 Russia -251 United States -001

Hungary -211 Saudi Arabia -171

Top cover with keyboard 59

 7 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and
the amount of system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and
you must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.

■ Turn on or restart the computer and quickly press f10.

– or –

Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is
displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the
HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file
named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your
computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these
options.

● HP Support Assistant

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Under My notebook, select Specifications.

● Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 60).

60 Chapter 7 Using Setup Utility (BIOS)

 2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

● In Windows, press ctrl+alt+s.

To check for later BIOS versions, see Preparing for a BIOS update on page 61.

Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the download
and installation, follow these instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.

– or –
Select the question mark icon in the taskbar.

2. Select Updates. The Checking for Updates window opens, and Windows checks for updates.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS version, make a note of the date,
name, or other identifier. You might need this information to locate the update later, after it has
been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download
is complete. If no instructions appear, follow these steps.

1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.

Preparing for a BIOS update 61

 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.

62 Chapter 7 Using Setup Utility (BIOS)

8 Backing up, restoring, and recovering

You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.

IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB flash drive or using online tools.

NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB
flash drive.

For details:

■ Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 64 to
restore your computer before you obtain and use the HP recovery discs. Using a recent backup can
return your machine to a working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.

Backing up, restoring, and recovering 63

 HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 64.

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.

When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.

Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.

1. Run a Microsoft System Restore.

2. Run Reset this PC.

NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 64.

For more information about the first two methods, see the Get Help app:

■ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the
factory. On select products, you can create recovery media on a bootable USB flash drive using the HP
Cloud Recovery Download Tool.

For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products
only) on page 63.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

■ Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 64 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.

64 Chapter 8 Backing up, restoring, and recovering

Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot
order, which is the order of devices listed in BIOS for startup information. You can select an optical drive
or a USB flash drive, depending on the location of your HP Recovery media.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

To change the boot order:

1. Insert the HP Recovery media.

2. Access the system Startup menu.

● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.

● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume
up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

3. Select the optical drive or USB flash drive from which you want to boot, and then follow the
on-screen instructions.

Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery
solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image
without installed recovery software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specific device drivers

● Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.

Recovering using Microsoft Connected System Recovery (select products only)

Select computer models are configured with Microsoft Connected System Recovery, a Windows
recovery feature that you can use when your issue is so severe that the PC cannot start and you
want to completely erase and reset the PC to a factory-like state.

NOTE: This process requires a stable, wired LAN connection.

1. Insert a network cable into the RJ-45 jack on your computer.

Do not use a USB network adapter.

Changing the computer boot order 65

 2. Use one of these methods to access the Setup Utility (BIOS):

● Turn on or restart the computer and quickly press f10.

● Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is
displayed.

3. Select Boot Options, select Connected System Recovery, and then select Recover this device.

4. Follow the instructions to download the operating system from Microsoft. Drivers and apps are
installed based on the account you use to sign in.

For more about Microsoft Connected System Recovery, go to

https://support.hp.com/connectedsystemrecovery

66 Chapter 8 Backing up, restoring, and recovering

9 Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 68.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a
24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,
mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a
failure ID.

■ You have several options after you receive a failure ID:

● Select Next to open the Event Automation Service (EAS) page, where you can log the case.

● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.

● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or
the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant:

1. Complete one of the following tasks:

● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.

● Select the question mark icon in the taskbar.

2. Select Fixes & Diagnostics.

Using HP PC Hardware Diagnostics 67

 3. Select Run hardware diagnostics, and then select Launch.

4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu:

1. Select the Start button, and then select All apps.

2. Select HP PC Hardware Diagnostics Windows.

3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You
must use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive.

The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:

1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box.

2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

68 Chapter 9 Using HP PC Hardware Diagnostics

 1. Go to http://www.hp.com/support.

2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB
flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen
instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 70.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.

For assistance in solving the problem, complete one of these tasks:

● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support - Service Center
page appears with your failure ID and product number automatically filled in. Follow the on-screen
instructions.

● Contact support, and provide the failure ID code.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

Installing HP PC Hardware Diagnostics Windows 69

 a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 71.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.

Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software

(select products only)
This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support
software.

NOTE: You must disable fast boot to access HP PC Hardware Diagnostics UEFI from the HP System
Information application.

To disable fast boot:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Boot Options.

3. Clear Fast Boot.

4. Select Save Changes and Exit, and then select Yes.

To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure.:

1. From the Start menu, open the HP System Information Application or press fn+esc.

2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.

IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.

NOTE: When the restart is complete, the computer opens the HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.

● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.

70 Chapter 9 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this
procedure:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings

(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a preconfigured server.

For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.

NOTE: For some products, you might have to download the software by using the product name or
number.

1. Go to http://www.hp.com/support.

Downloading the latest HP PC Hardware Diagnostics UEFI version 71

 2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
several customizations.

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics UEFI.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools
from the HP website or from a server that has been preconfigured for use. Your computer does
not require the traditional local storage, such as a hard drive or USB flash drive, to run remote
diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, then select Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

72 Chapter 9 Using HP PC Hardware Diagnostics

10 Specifications

This chapter provides specifications for your computer system.

Computer specifications
This section provides specifications for your computer. When you travel with your computer, the
computer dimensions and weights, input power ratings, and operating specifications provide helpful
information.

Table 10-1 Computer specifications

Metric U.S.

Dimensions

Width 369.0 mm 14.53 in

Depth 259.4 mm 10.21 in

Height (front to back) 22.9 mm - 23.9 mm 0.90 in - 0.94 in

Weight 2319 g 5.1 lb

Input power

Operating voltage and current 19.5 V DC @ 11.8 A – 230 W

19.5 V DC @ 10.3 A – 200 W

19.5 V DC @ 7.70 A – 140 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device
operates well within this range of temperatures.

40.9 cm (16.1 in) display specifications

This section provides specifications for your display.

Specifications 73
 Table 10-2 Display specifications

Metric U.S.

Active diagonal size 40.9 cm 16.1 in

Resolution 2560 × 1440 (QHD)

1920 × 1080 (FHD)

Surface treatment Antiglare

Brightness 250 nits

300 nits

Viewing angle UWVA

Backlight WLED

Display panel interface eDP

Solid-state drive specifications

This section provides specifications for your solid-state drives.

Table 10-3 Solid-state drive specifications

512 GB* 1 TB*

Dimensions

Height 1.0 mm 1.0 mm

Length 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm

Weight < 10 g < 10 g

Interface type PCIe PCIe

Ready time, maximum (to not busy) < 1.0 ms 1.0 ms

Access times, logical 0.1 ms 0.1 ms

Transfer rate

Sequential read up to 2150 MBps up to 2150 MBps

Random read Up to 300,000 IOPs Up to 300,000 IOPs

Sequential write up to 1550 MBps up to 1550 MBps

Random write Up to 100,000 IOPs Up to 100,000 IOPs

Total logical sectors 1,000,215,216 1,500,336,388

Operating temperature 0°C to 70°C 0°C to 70°C

(32°F to 158°F) (32°F to 158°F)

NOTE: *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity
is less. Actual drive specifications might differ slightly.

74 Chapter 10 Specifications
Certain restrictions and exclusions apply. Contact support for details.

Solid-state drive specifications 75

 11 Power cord set requirements

This chapter provides power cord requirements for countries and regions.

The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC
to 120 V AC, or from 220 V AC to 240 V AC.

The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.

Requirements for all countries

These power cord requirements are applicable to all countries and regions.

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of
125 V AC or 250 V AC, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard
Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

To determine power cord requirements for specific countries and regions, use this table.

Table 11-1 Power cord requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

76 Chapter 11 Power cord set requirements

Table 11-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

United Kingdom ASTA 1

United States UL 2

1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file
number must be on each element.

3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall
plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V AC) configuration.

4. The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number
must be on each element. Approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler,
cable, and wall plug) must bear the BSMI certification mark.

7. For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with
UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm²
conductor size, with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions 77

 12 Recycling

When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges,

and rechargeable batteries. For more information about recycling programs, see the HP website at
http://www.hp.com/recycle.

78 Chapter 12 Recycling
Index

A caring for your computer 25 esc key, identifying 11

cautions
AC adapter and battery light,
electrostatic discharge 21, 22 F
identifying 6
cleaning your computer 25
AC adapters, spare part fan
caring for wood veneer 27
numbers 20 illustrated 18
disinfecting 26
action key, identifying 11 spare part number 18
HP Easy Clean 25
audio board fans
removing dirt and debris 25
removal 43 removal 47
components
spare part numbers 43 spare part number 47
bottom 13
audio-out (headphone)/audio-in fn key, identifying 11
display 7
(microphone) combo jack,
keyboard area 8 G
identifying 7
left side 6
audio, product description 2 graphics, product description 1
lights 9
rear 12 grounding methods 21-23
B
right side 5 guidelines
backup, creating 63 touchpad 8, 9 packaging 21, 27
backups 63 computer major components 16 transporting 21, 27
battery computer specifications 73 workstation 21
illustrated 17 connectors
spare part number 17 power 6 H
BIOS control zone 9 hard drive
determining version 60 product description 1
downloading an update 61 D specifications 73
starting the Setup Utility 60 HDMI port
display
updating 60 identifying 5
specifications 73
Bluetooth label 13 heat sink
display assembly
boot order, changing 65 illustrated 18
subcomponents 18
bottom components 13 removal 43
display back cover
bottom cover spare part number 18, 43
illustrated 20
illustrated 18 hinge
spare part number 20
removal 35 illustrated 19
display bezel
spare part number 18, 35 spare part number 19
illustrated 19
buttons HP PC Hardware Diagnostics UEFI
spare part number 19
left touchpad 9 downloading 70
display cable
power 12 failure ID code 69
illustrated 19
right touchpad 9 HP Hotkey Support
spare part number 19
display components 7 software 70
C
display panel starting 69, 70
calculator key, identifying 11 illustrated 19 using 69
camera product description 1 HP PC Hardware Diagnostics
identifying 8 spare part number 19 Windows
illustrated 19 accessing 67, 68
spare part number 19 E downloading 68
camera light, identifying 8 failure ID code 67
electrostatic discharge (ESD) 21,
camera privacy cover, installing 69
22
identifying 8 using 67
preventing damage 21-23
caps lock light 10

Index 79
 HP Recovery media touchpad 9, 10 requirements for specific
recovery 64 low blue light mode 7 countries and regions 76
HP Sure Recover 65 set requirements 76
M power cords, spare part
I numbers 20
memory module
power light, identifying 10
illustrated parts catalog 16 product description 1
power requirements, product
integrated numeric keypad, memory modules
description 3
identifying 12 illustrated 17
primary storage
internal microphones, removal 32
product description 1
identifying 8 spare part number 17
processor
IR board spare part numbers 32
product description 1
removal 48 microphone
product description
spare part numbers 48 product description 2
audio 2
Microsoft Connected System
J display panel 1
Recovery 65
graphics 1
miscellaneous parts, spare part
jacks hard drive 1
number 20
audio-out (headphone)/audio-in keyboard 3
model name 1
(microphone) 7 memory module 1
mute light, identifying 10
network 6 microphone 2
RJ-45 (network) 6 operating system 3
N
pointing device 3
K network jack, identifying 6 ports 2
num lock key, identifying 12 power requirements 3
keyboard
product description 3 primary storage 1
O processors 1
keyboard with top cover
spare part numbers 58 OMEN key, identifying 11 product name 1
keypad, integrated numeric 12 operating system, product security 3
keys description 3 serviceability 4
action 11 solid-state drive 1
calculator 11 P video 2
esc 11 wireless 2
packaging guidelines 21, 27 product name 1
fn 11
pointing device, product product name and number,
num lock 12
description 3 computer 13
OMEN 11
port with HP Sleep and Charge,
Windows 11
identifying 6 R
ports
L rear components 12
HDMI 5
labels product description 2 recovery 63
Bluetooth 13 USB 5 discs 64
regulatory 13 USB Type-C port with HP Sleep media 64
serial number 13 and Charge 5 USB flash drive 64
service 13 USB with HP Sleep and recovery media 63
wireless certification 13 Charge 6 creating using HP Cloud
WLAN 13 power button, identifying 12 Recovery Download
left control zone, identifying 9 power connector Tool 63
left side components 6 identifying 6 creating using Windows
lights power connector cable tools 63
AC adapter and battery 6 removal 57 regulatory information
camera 8 spare part numbers 57 regulatory label 13
caps lock 10 power cord wireless certification labels 13
mute 10 requirements for all Remote HP PC Hardware
power 10 countries 76 Diagnostics UEFI settings
RJ-45 (network) status 6 customizing 72

80 Index
 using 71 T spare part number 17
removal and replacement spare part numbers 38
top cover/keyboard
procedures 30, 35 workstation guidelines 21
illustrated 17
solid-state drive 30
spare part number 17
restoring 63
touchpad
restoring and recovery
illustrated 17
methods 64
removal 40
right control zone, identifying 9
settings 8, 9
right side components 5
spare part number 17
RJ-45 (network) jack, identifying 6
spare part numbers 40
RJ-45 (network) status lights,
touchpad buttons
identifying 6
identifying 9
RJ-45 door
touchpad components 8
illustrated 18
touchpad light, identifying 9, 10
removal 36
touchpad settings, adjusting 8
spare part number 18
touchpad zone, identifying 9
spare part numbers 36
transporting guidelines 21, 27
traveling with the computer 13
S
Screw Kit, spare part number 20 U
security, product description 3
USB board
serial number, computer 13
illustrated 18
service labels, locating 13
spare part number 18
serviceability, product
USB port, identifying 5
description 4
USB Type-C port with HP Sleep and
solid-state drive
Charge, identifying 5
illustrated 17
USB/network board
product description 1
removal 47
removal and replacement 30
spare part numbers 47
spare part number 17
specifications 74
V
spare part country codes 58
speaker vents, identifying 6, 12, 13
illustrated 17 video, product description 2
removal 39
spare part number 17 W
spare part numbers 39 Windows
speakers 13 backup 63
special keys recovery media 63
identifying 10 system restore point 63
using 10 Windows key, identifying 11
specifications Windows tools, using 63
computer 73 wireless antennas
display 73 illustrated 20
hard drive 73 spare part number 20
solid-state drive 74 wireless antennas, identifying 8
static electricity 21, 22 wireless certification label 13
support information 28 wireless, product description 2
system board WLAN antennas, identifying 8
removal 45 WLAN device 13
spare part numbers 45 WLAN label 13
system restore 64 WLAN module
system restore point, creating 63 illustrated 17
removal 38

Index 81