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call-center-system

System

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Dhanesh Kumar
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14 views

call-center-system

System

Uploaded by

Dhanesh Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CALL CENTER AGENT WITH

AsterDialer
AGENTS ARE
PERFORMING THEIR BEST

Aster-Dialer is the right for kind of call Nothing more and nothing less that’s

center solution meant for your changing because we don’t believe in quantity over

business need quality.

Backed by our decades of experience in Get the right features and functionalities
the telecom, we have considerably spent and see the difference it can bring to your
large amount of time and effort in just business.

finding out what will be suitable to address AsterDialer is easy to use, simple to install

the demanding needs off modern business. and easy to go live. It’s a complete

Trust us, when we deliver, you would find solution for your call center needs, which
wh

only the right features meant to ease your ensures your agents are freed from the

Complexities and increase productivity. heavy-lifting,


lifting, and concentrate on what
they need to do: foster customer loyalty.
Predictive Dialer Preview Dialer
Predictive dialing is a state state-of-the-art Preview
view dialing enables agents to first
pacing mode used to call a large number view the available information aboutthe
of customers within a short period of time. customer and decide when to place the
Predictive dialing optimizes the time of call. In addition to theinformation about
agents by reducing the idle times between the customer, agents may also view all
connected calls and freeing agents from the history of thecustomer with the
dialing calls. Predictive dialing gathers contact center. After viewing the
statistics concerning the duration of calls, information about thecustomer,
thecusto the
how long it takes for calls to be answered, agent requests the system to make the
and how often are calls answered. W When call.
an agent is about to become idle, tthe • Call Recording,Reports,API Integration
system places several calls. • CRM Integration, Real-Time
Time Dashboard

A standard Call center General Feature


features like
 Hybrid Telephony Protocols switching
ISDN PRI / SIP / IAX2
• Automatic Call Distribution(ACD)
 Multiple Codec Support
• Interactive Voice Response(IVR)  Redundancy – failover
over and recovery
(provided on demand)
emand)

Ensure the

INBOUND or
OUTBOUND CALLS
EXPERIENCE
School-specific
School

nd TCPA
End to End
Power Dialer
Power dialing places calls only when an
agent is available to handle the call.
Automated dialers consider the priority and PROCESS MAPPING
the skills of the agent toautomatically
automatically place a CONSENT
call to the agent. In power dialing, an agent is
always available to talk to the customer

Agent Applications and Capabilities

• Ability to get Missed call reports


on Agent Screen Campaign wise
• Ability to get Last 10 Transactions of
Customers Including comments
• Ability to set Custom Agent screen
• Ability to set Agent Dashboard
• Ability to view Complete Number
Masking on Agent screen
• Ability to Announce broadcasting
for all agents
• Ability to set Time limit on Disposition
Screen
• Ability to monitor Task Management
for follow-up
• Ability for Integrating SMS/Email
Facility repeated Missed call alert
alert.
Routing
• Ability to Alternate ‘N’ Number Dialing
• Ability for Inbound Call Routing to last attended
agent
• Ability for VIP Number Priority Routing
Routing.
Real time Supervisor / MIS
RECORDINGS,

40%
Application Capabilities

• Lead Assign/Reassign Management to agents

• Lead Assignment on Preview Dial and Autodial

Improvement • Custom field Duplicate Check on Lead Upload

• Statistical Reports with Graphs for all reports

• New Lead add Features on Agent Screen

• Three -Way
Way calling within the agent application

• Scheduled Callbacks: Agent -Only


Only and Anyone

• Call Center Reports and Analytics


Interactive Voice Call Center Module
Response • Inbound, Outbound and Blended call
handling
• Web based GUI configuration
• Outbound agent controlled, voice broadcast
• Multi Level
and predictive
• Database Integrated
• Web -based
based agent and administrative
• CTI / CRM Integration capable
interfaces
• Time based Rules
• Ability to have agents operate remotely
• Authentication for routing
• Integrated call recording

Media Support
,
• Inbound -voice
• Outbound -voice – Scheduled callback,
VISIBILITY
ISIBILITY AND THE
Abandoned callback,
Campaigns (dial from list)
ABLITY
• Email
• Voicemail
Generate
enerate reports
.

Contact
YOUR CALL
CENTER
Business and No: 76, 3rd Floor, Swamibakthan Street
S
speed up Nammalwarpet, Chennai 600012.
60001
PH : 91-9790776655
9790776655,
www.tevatel.com
.com

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