Global Hiring Framework
Professional Candidate
Preparation Guide
July 2024
V1.0
Assessment process
Throughout the hiring process you may have a number of interviews with different
stakeholders, with each interview focusing on various aspects of your knowledge,
skills, experience, behaviour, and motivation for the role. Details of the Behaviours
and Skills that make up our talent framework and that you may be assessed against
can be found on the following page. You will be informed by your Barclays Recruiter
on the specifics of your assessment.
As part of the hiring process, you may be asked to complete an online assessment.
These assessments are designed to provide us with valuable insight into your
personality, motivations and typical behaviours in a work environment. You may
also be asked to complete cognitive ability tests as part of your application. When
you receive instructions to complete these online assessments, you will also have
the opportunity to experience and practice the types of questions that you will be
asked.
Once completed, your results will be used as part of the hiring process and may be
discussed further during your interviews.
How to prepare for the interview
Across the interviews you will be asked to give recent examples of when you have
demonstrated a specific behaviour or experienced a specific situation. It is
recommended that you remind yourself of your notable work experiences within
the last 12-18 months and achievements to draw upon. Using the STAR method can
guide the structure of your answer to a question and can help you provide the
interviewer with as much relevant detail as possible to showcase your suitability for
the role.
The STAR method
Situation Task Action Result
•Set the scene; •Describe the •Describe •Describe the
Provide task you had what you did outcome of
context and to do. and how. your actions.
background.
e.g., Can you describe a time when you had to understand someone else’s perspective?
“I listened as they explained the issue and
“A customer came into the branch
asked questions. Once I understood it, I
frustrated with the online banking app. This
apologised and worked with them to resolve
required me to understand the issue from
it. The customer was satisfied with the
their viewpoint.”
outcome and thanked me for my support.”
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Barclays Global Hiring Framework
Values Definition
We harness the power of diversity and inclusion in our business, trust those we work with, and value
Respect
everyone’s contribution.
Integrity We operate with honesty, courage, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we
Service
do.
We set high standards for what we do, championing innovation and using our energy, expertise and
Excellence
resources to make a positive difference.
Stewardship We prize sustainability and are passionate about leaving things better than we found them.
Mindset Definition
Trust, support and inspire each other to deliver. Promote a culture of inclusion and leverage diverse
perspectives. Celebrate success. Learn from failure and use it to continuously improve. Know what
Empower
decisions you can take and make them. Address issues or problems you encounter, and raise those outside
your remit.
Question whether things can be improved, simplified and/or automated. Be curious and ambitious;
Challenge challenge the status quo. Speak up and listen up. Be open to alternative viewpoints. Use insights based on
data to inform decisions. Deeply understand client and customer needs to develop long term relationships.
Act like an owner. Take personal accountability. Operate with precision to deliver high quality work
efficiently. Manage risks proactively. Champion change and actively support transformation. Be prepared
Drive
to adapt. Collaborate across Barclays to get things done. Focus on outcomes that deliver sustainable value
to our clients, customers, shareholders and communities.
Critical Skills Definition
Risk and Understands governance, risk and control principles, and uses them to inform decision making, problem
Controls solving, and to identify and manage risk.
Change and Understands how to execute change and transformation and why it is important to the bank's continued
Transformation success.
Business Understands how the bank operates and how to make evidenced-based decisions that drive sustainable
Acumen performance.
Strategic Understands the bank’s strategy and how to apply this knowledge to ensure all decisions and activities
Thinking contribute to the bank's vision and success.
Digital and Understands how to leverage digital transformation, automation and simplification to improve services for
Technology colleagues, clients and customers.
Technical Role-specific skills.
LEAD Definition
Make all colleagues feel valued and heard, creating an environment of psychological safety and inclusion.
Listen and be
Be open, honest and authentic. Invite feedback and admit when you are wrong or do not have the
authentic
answers.
Set ambitious plans for your team that supports Barclays strategy & Purpose. Communicate with clarity and
Energise and
impact to inspire your people and bring our vision and strategy to life. Make things simpler, remove
inspire
blockers and influence across Barclays to enable your people to deliver.
Use the full capabilities available across Barclays to enable successful delivery and outcomes. Deliver
Align across the
sustainable and long-term value for our Clients, Customers, Shareholders and Communities. Align delivery
enterprise
and outcomes to Barclays strategy & Purpose, ahead of team or personal interests.
Foster a culture of learning and curiosity, where developing yourself and others is valued and prioritised.
Develop others Support and empower all colleagues to grow and progress their careers across Barclays. Role
model, recognise and reward the demonstration of our Values and Mindset.
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