Ninh Van Bay-3
Ninh Van Bay-3
1. Executive Summary....................................................................................................................................
2. 5C analysis..................................................................................................................................................
a. Context (PESTLE analysis)..................................................................................................................
b. Competitors...........................................................................................................................................
c. Customers..............................................................................................................................................
d. Collaborators.........................................................................................................................................
e. Company...............................................................................................................................................
3. SWOT Analysis..........................................................................................................................................
4. Current Marketing Situation Analysis........................................................................................................
a. Luxury Travel Market in Vietnam........................................................................................................
b. The Need for Sustainable Tourism.......................................................................................................
4. Marketing Objectives..................................................................................................................................
a. International visitor revenue growth of 20% in the next 6 months.......................................................
b. Increase website traffic by 30% within 3 months through online advertising
campaigns..................................................................................................................................................
5. Marketing Strategy......................................................................................................................................
a. Segmentation.........................................................................................................................................
b. Targeting...............................................................................................................................................
c. Positioning.............................................................................................................................................
6. Action Program - 7Ps..................................................................................................................................
a. Products.................................................................................................................................................
b. Price......................................................................................................................................................
c. Place......................................................................................................................................................
d. Promotion..............................................................................................................................................
e. People....................................................................................................................................................
f. Process...................................................................................................................................................
g. Physical Evidence.................................................................................................................................
II. Media Plan - Bay Harmony..........................................................................................................................
1. Communication Objectives.........................................................................................................................
a. Overall Objectives.................................................................................................................................
b. Reach and Frequency............................................................................................................................
2. Define Target Audience..............................................................................................................................
3. Message.......................................................................................................................................................
4. Communication Tools.................................................................................................................................
5. Select Media Channels................................................................................................................................
6. Budgeting and timeline...............................................................................................................................
III. References.....................................................................................................................................................
I. Marketing plan
1. Executive Summary
Six Senses, founded in 1995 and based in Thailand, specializes in managing luxury
resorts and spas under various brands, including Six Senses and Evason. Six Senses
Ninh Van Bay, located in Khanh Hoa, Vietnam, is a secluded resort accessible only by
boat, offering a private and tranquil setting. The resort blends pristine natural
surroundings with luxurious services, focusing on wellness, ecotourism, and
sustainable development. Its mission emphasizes providing high-class experiences
while respecting and protecting the local ecosystem.
Recognized for its achievements, Six Senses Ninh Van Bay has received accolades
from prestigious travel platforms like Travel + Leisure and Condé Nast Traveller.
These honors affirm its commitment to environmental protection and delivering
exceptional guest experiences
2. 5C analysis
a. Context (PESTLE analysis)
Sociocultural - The trend of green and - (O) Aligned with Six Senses’
sustainable living is core values and sustainability
increasing, customers strategy, increasing the appeal
prioritize experiences close to to the environmentally
nature (Nielsen, 2023). conscious customer segment.
- High-end consumers are
increasingly interested in - (O) Increased demand for
personalized experiences luxury villas, private
(BCG, 2023). experiences such as exclusive
spas and local cultural
activities.
b. Competitors
Competitors Advantages Disadvantages Challenges for Six
Senses Ninh Van Bay
Amanoi Amanoi is part of the Extremely high Six Senses needs to
(Ninh globally renowned prices, making it emphasize
Thuan, Aman brand, accessible only to sustainability and
Vietnam) celebrated for its the ultra-luxury unique nature-based
ultra-luxurious and market segment. activities to compete
personalized services. with Amanoi's
The resort offers 31 prestige. Additionally,
pavilions and 5 improving
private residences, personalized services
each designed to is essential to match
maximize privacy and Amanoi’s quality.
harmony with nature.
c. Customers
Category Detail
Demographics - Age: 30-55 years old.
- Gender: Male and female.
- Income: Upper-middle-class and affluent individuals earning
over $60,000/year.
Behavioral - Customers plan their trips carefully and often rely on platforms
Traits like TripAdvisor, Booking.com, or trusted travel blogs for
information.
Preferences - Seek luxury retreats that emphasize privacy, personalized
services, and eco-friendly experiences.
- Value brands that actively promote sustainability.
Customer - Expect unique and tailored experiences, especially in spa,
Expectations wellness, and nature-immersive activities.
- Prefer a tranquil atmosphere with exceptional service.
Challenges - These customers have high expectations and often compare
offerings with established global luxury brands like Aman and
InterContinental.
d. Collaborators
e. Company
Aspect Details
Vision and - Vision: To become a symbol of sustainable luxury tourism in
Mission Vietnam.
- Mission: To deliver premium experiences harmonized with
nature, while promoting environmental conservation.
Competitive - Personalized Services: Guests receive tailored care before,
Advantages during, and after their stay.
- Unique Location: Nestled in a secluded bay, providing
unparalleled privacy and a natural escape.
Internal - High Operational Costs: Personalized services and eco-
Challenges friendly initiatives require substantial investments.
- Global Competition: Competes with well-established
international brands in the same luxury segment.
3. SWOT Analysis
Strengths Weaknesses
- Secluded location offering tranquility - High operating costs for personalized
and privacy. services and eco-friendly initiatives.
- Strong sustainability commitment - Intense competition from global luxury
enhances brand appeal. brands.
- Personalized customer care and - Dependence on weather, especially
recognized by top travel platforms. during the rainy season.
Opportunities Threats
- Rising demand for sustainable tourism - Climate change impacts coastal
and private experiences. operations.
- Government incentives for sustainable - Competition with rivals offering
development. competitive prices.
- Growing preference for eco-friendly - Legal and environmental compliance
luxury resorts. challenges.
The trend of sustainable tourism is gaining more and more attention from customers,
especially international customers from developed countries. Travelers are looking for
resorts that not only meet the requirements of luxury but also have a strong
commitment to environmental protection. Resorts in Vietnam such as Six Senses Ninh
Van Bay can take advantage of this trend by providing experiences that not only
satisfy the need for relaxation but also help customers feel that they are contributing to
the protection of nature.
4. Marketing Objectives
● Time-bound
This objective will be monitored and evaluated within 6 months of the international
marketing campaign being launched. Periodic evaluation will help Six Senses adjust
promotional strategies as necessary.
b. Increase website traffic by 30% within 3 months through online
advertising campaigns
● Specific
This objective is to increase the traffic of the Six Senses Ninh Van Bay website by
30% within 3 months through the implementation of online advertising campaigns.
This objective is clear and focuses on using online advertising platforms (such as
Google Ads, Facebook Ads, Instagram Ads, and TikTok) to attract customers to visit
and learn about the resort's services.
The advertising campaigns will focus on:
❖ Increasing Six Senses brand awareness.
❖ Encouraging customers to visit the website for more information and make
reservations.
❖ Creating customer interaction through advertising platforms.
● Measurable
To measure the success of this goal, we will use the following metrics:
● Time-bound
This goal will be achieved within 3 months, with advertising campaigns starting
immediately and being continuously monitored to assess effectiveness. After 3
months, Six Senses will re-evaluate advertising strategies and make adjustments if
necessary.
5. Marketing Strategy
a. Segmentation
Six Senses Ninh Van Bay is one of the luxury hotel and resort brands, known for its
philosophy of nature conservation and sustainable development. Currently, Ninh Van
Bay is continuing to implement a series of large projects such as: Phase 2
development plan of Six Senses Ninh Van Bay, Mui Ne Resort Project with a scale of
04 hectares, developing Ana Mandara Villas Dalat Resort & Spa in Da Lat city, to do
this, the company has outlined specific market segments:
b. Targeting
Six Senses Ninh Van Bay Hotel uses a differentiated marketing strategy to target
specific market segments. The goal is to reach customer groups looking for a unique,
environmentally friendly, and high-end resort experience.
● High-end domestic tourists
High-end domestic tourists are an important segment that Six Senses Ninh Van Bay
targets. Customers in this segment mainly come from big cities such as Hanoi, Ho Chi
Minh City, Da Nang, etc. with high income and demand for luxury resort travel. These
people are often businessmen, senior managers or those who tend to look for quiet and
private spaces to relax after stressful working hours. Services at Six Senses such as
private villas, swimming pools and personalized health care packages will meet the
needs of this customer group. Advertising strategies such as organizing VIP events,
cooperating with high-end travel agents will help reach and attract this group of
customers. (Vietnam National Administration of Tourism, 2024a).
These are companies and organizations that want to hold conferences, seminars, or
events in a luxurious and fully equipped location. Six Senses offers private meeting
rooms and event spaces, combined with premium services such as special cuisine and
relaxing activities. The MICE segment will be approached through B2B marketing
strategies, including cooperation with large event planning companies or platforms
specializing in providing MICE services. This will not only increase the number of
room rentals but also create opportunities to develop event planning services at Six
Senses (Vietnam National Administration of Tourism, 2024c).
c. Positioning
Six Senses Ninh Van Bay positions itself as a luxury and sustainable resort
destination, catering to guests seeking relaxation and unique experiences. The hotel
builds a strong brand image based on two key elements: environmental protection and
personalized service.
a. Products
Six Senses Ninh Van Bay will be positioned as a luxury resort, specializing in
providing unique resort services with experiences close to nature but no less luxurious
and comfortable. The main products will be high-class rooms, spa packages, and eco-
tourism activities such as diving, hiking, yoga, and organic dining services.
Outstanding services:
● Rooms: Villas with private swimming pools, designed in harmony with nature,
sea view.
● Spa & Wellness: Using natural ingredients, body treatments, relaxing
massages, detox.
● Cuisine: Proud of organic dishes from fresh ingredients, special menus for
dieters or vegetarians.
● Outdoor activities: Scuba diving, eco-tours, hiking in the primeval forest.
b. Price
● Pricing Strategy:
○ Flexible Pricing: Six Senses will adjust prices seasonally (high and low
seasons) to optimize revenue. High prices during holidays and summer.
○ Premium Pricing: Six Senses Ninh Van Bay products will be priced at a
high level to maintain the brand's class. This price reflects the quality of
service, unique experiences and absolute privacy.
● Discount Policy:
○ Early booking discount: 10% for guests booking 60 days in advance.
○ Family and group combo packages: Free spa services or dinner for
groups of 4 or more.
○ Loyalty pricing: 15% discount for returning guests after their first stay.
c. Place
● Main distribution channels:
○ Official website: As the main distribution channel, customers can book
rooms directly and receive special offers. The website will be optimized
for easy booking and fast online payment.
○ OTA (Online Travel Agencies): Partner with major OTA sites such as
Booking.com, Agoda, and Expedia to attract international customers.
These sites also provide customer reviews from previous trips, helping
to build trust.
○ Travel companies: Cooperate with high-end travel companies to include
Six Senses in high-end travel packages, especially in key tourism
markets such as Europe and the US.
● Location and distribution channels:
○ Location: Six Senses Ninh Van Bay is located in a quiet bay, far from
urban areas, creating complete privacy for customers.
○ Promote the area: Expand marketing to attract tourists from major
domestic cities such as Hanoi, Ho Chi Minh City, Da Nang.
d. Promotion
● Online advertising:
○ Google Ads: Run PPC (pay-per-click) ads with keywords such as
“Luxury eco resorts Vietnam”, “Best beach resorts Vietnam”,
“Sustainable luxury travel in Vietnam”.
○ Social media advertising: Run video and carousel ads on Facebook and
Instagram with impressive images of natural landscapes and relaxing
activities at the resort.
○ Run ads on TikTok: Create short videos introducing spa services, eco-
tourism activities and organic dishes.
● PR strategy:
○ PR articles: Post articles in international travel magazines such as Condé
Nast Traveler, National Geographic, with topics about sustainable
tourism and luxury experiences at the resort.
○ PR events: Invite bloggers and reporters to visit the resort, experience
the services, and write PR articles. Create relationships with travel
media.
● Event organization:
○ Opening ceremony: Organize an opening event with the participation of
journalists, travel bloggers, partners and VIP guests, combined with
entertainment activities such as seafood buffet and art shows.
○ Special promotion program: Provide discount codes or vouchers to
customers during holidays, encourage bookings through online
channels.
e. People
● Staff training:
○ Service quality training: Staff will be trained in customer service skills,
handling situations, and providing high-quality services.
○ Sustainable tourism training: Staff need to understand and communicate
messages about environmental protection activities, such as energy
saving, wildlife protection, and using natural materials.
○ Customer care: Provide personalized service to customers, ensuring that
all requests are met quickly and enthusiastically.
● Create customer engagement:
○ Customer loyalty: Create a loyalty program with incentives for
customers who return after their first stay.
f. Process
● Booking process:
○ Online booking: Provide a convenient online booking system on the
hotel website with a friendly and easy-to-use interface.
○ Fast request processing: The process of handling customer requests,
from booking to special service requests, will be guaranteed to be fast
and accurate.
○ Online payment process: Provide a variety of flexible payment methods,
including international credit cards, e-wallets, or bank transfers.
● Customer service process:
○ Provide service from check-in to check-out, with special attention and
care for every smallest detail to create a complete experience.
g. Physical Evidence
● Facilities:
○ Resort design: Each villa will be equipped with high-end amenities,
using natural materials such as wood, stone, and bamboo, while creating
a spacious, airy space, taking advantage of natural light.
○ High-end facilities: The resort includes amenities such as a spa, a
restaurant with organic meals, a gym, and a swimming pool.
● Website and social media:
○ Website: Modern, easy-to-use website design, with many high-quality
images of the resorts and services.
○ Social Media: Regularly updated with posts about customer experiences,
exciting activities at the resort, and attractive promotions.
1. Communication Objectives
a. Overall Objectives
● Make Bay Harmony the top choice for international and domestic customers in
the luxury resort and sustainable tourism segment in Vietnam.
● Drive online sales, achieving a 25% growth in bookings on the official website
within the first 3 months of the campaign, starting from January 2025
● Promote customer awareness of the resort's green tourism strategy and
environmental responsibility, through promotional campaigns and PR articles.
In the Bay Harmony communication campaign, Reach will target about 1.5 million
people in the target audience, including international customers (Australia, USA,
Europe) and domestic Vietnamese customers, aged 25-45, who love luxury travel and
sustainable resorts. Frequency is set at an average of 3-5 times per week/person for 3
months, ensuring repetition and memorability through key channels such as Google
Ads, Facebook & Instagram Ads, and PR content. This strategy aims to optimize
brand awareness and increase conversion from interest to booking action.
2. Define Target Audience
3. Message
4. Communication Tools
Tools Strategy
Social Media Use Instagram, Facebook to post about landscapes, services, with
related hashtags #LuxuryTravel #EcoResorts.
III. References