INTER-GLOBAL COLLEGE FOUNDATION INC.

HPC03 - Fundamentals in Food Service Operation

Lucena City

DEPARTMENT OF HOSPITALITY MANAGEMENT Performance Task # 6- Restaurant Reservations

VISION
Year/Section - 1ST OF 2024 /BSHM II
IGCFI aspires to be a global education leader by promoting
excellence, innovation, and international collaboration, empowering
diverse students to create a sustainable future.
MISSION

IGCFI will deliver industry-driven education cultivating a diverse

Subject Instructor: Chiamen S. Ricardo
community of empowered professionals ready to make a
measurable global difference.

RESTAURANT RESERVATIONS
Objective:
Students will be able to identify and effectively communicate different methods for making restaurant reservations,
including the pros and cons of each method.
Assessment:
Students will participate in a role-play activity where they will demonstrate making a reservation using at least two
different methods (phone call and online reservation). They will be evaluated on clarity of communication, understanding
of the reservation process, and ability to address potential challenges.
Key Points:
Different methods for making restaurant reservations, including:
Phone reservations
Online reservations (websites and apps)
Walk-ins
Key vocabulary: reservation, confirmation, cancellation, availability
Understanding the importance of providing specific details (date, time, number of guests)
Common challenges and how to address them (e.g., overbooked restaurants)
Opening:
Begin with a question: "Have you ever had trouble getting a table at a restaurant? What did you do?"
Engage students in a brief discussion about their experiences with restaurant reservations.
Introduce a scenario where students must make a reservation for a special occasion, setting the stage for the lesson.
What Is a Restaurant Reservation System?
A restaurant reservation is a process where a customer books a table at a restaurant in advance to ensure they
have a spot to dine at a specific time. This is especially useful for popular restaurants that may fill up quickly, as it helps
both the restaurant manage their seating and the customers avoid long wait times. Reservations can typically be made
through various methods, including phone calls, online booking systems, or mobile apps. Some restaurants may require
a deposit or credit card information to hold the reservation, particularly for larger parties.
A restaurant reservation system is a tool that allows customers to book tables and make reservations at
restaurants. It provides a streamlined process for managing table availability, ensuring efficient seating arrangements,
and optimizing the dining experience for both guests and restaurant staff.
What are the Benefits of Having a Restaurant Reservation System?
Implementing a restaurant reservation system offers numerous benefits for both the establishment and its patrons:
Efficient Table Management
A reservation system enables restaurants to effectively manage table availability, preventing overbooking and
minimizing waiting times. It ensures a smooth flow of guests, optimizing table turnover and maximizing seating capacity.
Efficient reservation management leads to quality table management.
Enhanced Customer Experience
By allowing customers to reserve tables in advance, a reservation system provides them with convenience and peace of
mind. Guests can plan their dining experience, reducing the chances of disappointment due to unavailability or long wait
times.
Improved Staff Productivity
With a reservation system, restaurant staff can better plan and allocate resources, such as servers and kitchen capacity,
based on the expected number of reservations. This leads to optimized staff schedules and efficient operations.
Reduced No-Shows and Cancellations
Reservation systems often incorporate features like confirmation emails and reminders, reducing the likelihood of no-
shows and last-minute cancellations. This enables restaurants to better plan their staffing and inventory, minimizing
losses due to unoccupied tables.
Types of Restaurant Reservations
Standard Reservations: A straightforward booking for a specific date and time for a set number of guests.
Walk-in Reservations: No prior booking is made, and guests arrive at the restaurant without an appointment.
Availability depends on the restaurant’s capacity.
Online Reservations: Customers can book a table through the restaurant's website or third-party apps, allowing for
easy and convenient reservations.
Private Dining Reservations: Bookings for private rooms or areas within a restaurant for special occasions, such as
parties, meetings, or events.
Group Reservations: Reservations made for larger parties, typically involving special arrangements for seating and
menu options.
Guided Practice:
Pair students and provide them with scenarios to practice making reservations using both phone and online methods.
Start with a simple scenario (e.g., a table for two) and gradually increase complexity (e.g., a large group with specific
dietary needs).
Circulate to monitor performance, offering feedback and asking guiding questions such as:
"What information do you need to provide?"
"How would you handle a situation where the restaurant is fully booked?"

Homework:
Students will write a short essay on their personal experience with making reservations at a restaurant, including what
went well and what could have been improved.
 TABLE RESERVATION (TELEPHONE/ WALK-IN CONVERSTATION)

Restaurant Attendant - Mabuhay !!! Welcome to , GLOBAL CAFE how may I assist you? Im
(___________)
Guest : Good morning / Good Evening . I like to have a Table reservation please.
Restaurant Attendant - Yes Mam/Sir. May I ask when,___________ time_________ and for how many
pax?__________
Guest : - For (month ) __ Day (__) Time ___ lunchtime for _______ please.
Restaurant Attendant : Ok Mam/Sir can you please hold on a minute I will check our system for the
availability of your date.
Guest : Thank you.
Restaurant Attendant : Hello Mam/sir, there is an available table for two on the said date. May I have
your full name__________ and contact
number?__________
Guest : My name is _______ and my contact number is _______.
Restaurant Attendant : May I repeat your information. You are _______ and your contact number
is________. Did I get it right
Mam/Sir?
Guest : Yes.
Restaurant Attendant : Do you have any special request?
Guest : None/Yes. (e.g. non-smoking room/ garden view/easy access to the front door)
Restaurant Attendant : Certainly mam/sir. Will that be all?
Guest : Yes
Restaurant Attendant : Ok then. We will see you on the __. Have a nice day ahead

INTER-GLOBAL COLLEGE FOUNDATION INC.

HPC03 - Fundamentals in Food Service Operation
Lucena City

DEPARTMENT OF HOSPITALITY MANAGEMENT Performance Task # 6- Restaurant Reservations

 Year/Section - 1ST OF 2024 /BSHM II

VISION
Subject Instructor: Chiamen S. Ricardo
IGCFI aspires to be a global education leader by promoting
excellence, innovation, and international collaboration, empowering
diverse students to create a sustainable future.

Needs Improvement
Criteria Excellent (5) Good (4) Satisfactory (3) Unsatisfactory (1)
(2)

Good preparation, Adequate preparation, Minimal preparation, Poor preparation,

Thorough preparation,
showing solid with basic showing limited showing little
Preparation demonstrating deep
understanding of the understanding of the understanding of the understanding of the
understanding of the role.
role. role. role. role.

Performance lacks
Engaging and convincing Satisfactory Weak performance that
Strong performance that engagement and is
Performance performance that performance that meets fails to engage the
is mostly engaging. somewhat
captivates the audience. basic expectations. audience.
unconvincing.

Highly creative approach Creative elements Some creative Limited creativity,

Little to no creativity
Creativity that enhances the role present that contribute elements, but lacks mostly relying on
evident.
play. to the role play. originality. clichés.

Excellent teamwork, all Good teamwork, most Some teamwork, but Limited teamwork, with Poor teamwork, little
Collaboration members contribute members contribute contributions are few members collaboration among
meaningfully. well. uneven. contributing. members.

Exceptional Basic understanding of

Good understanding of Limited understanding Minimal understanding of
Understanding understanding of the the topic, able to
the topic, able to answer of the topic, struggles to the topic, unable to
of Topic topic, able to answer answer some
most questions. answer questions. answer questions.
questions thoroughly. questions.

Actively sought and Considered feedback Minimal consideration

Feedback Limited application of Ignored feedback
applied feedback for and made some of feedback, little
Application feedback. completely.
improvement. improvements. improvement.