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Popeyes Transcript

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9 views1 page

Popeyes Transcript

Uploaded by

shaw5083
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Popeyes Transcript

Popeyes: This conversation has ended.

Popeyes (12/02/2024 11:17 PM): Because my responses are automated, please let me
know if you would like to talk to a human. Our conversation will be recorded and
stored for quality assurance purposes. Please see our [Privacy
Policy](https://www.popeyes.com/privacy-policy) for additional information.
Popeyes (12/02/2024 11:17 PM): Here are your recent mobile & delivery orders. Are
you reaching out about one of these?
You (12/02/2024 11:17 PM): Pick-up on 12/02/24 at 11:06 PM
Popeyes (12/02/2024 11:17 PM): I'm sorry to hear you experienced an issue with your
order. I'm happy to help however I can!
Popeyes (12/02/2024 11:17 PM): What can I help you with? Please select the issue
you experienced, or something else if your issue isn't here.
You (12/02/2024 11:17 PM): Missing or incorrect items
Popeyes (12/02/2024 11:17 PM): I've retrieved the items in your pick-up order on
12/02/24 — please select the ones that were missing or incorrect.
You (12/02/2024 11:18 PM): <<fas fa-receipt>> Select order items
You (12/02/2024 11:18 PM): Close
You (12/02/2024 11:18 PM): <<fas fa-chevron-right>> Continue
Popeyes (12/02/2024 11:18 PM): It looks like you selected every item in your order.
Was your entire order incorrect?
You (12/02/2024 11:18 PM): <<fas fa-thumbs-up>> Yes
Popeyes (12/02/2024 11:18 PM): Thank you for providing this information!
Popeyes (12/02/2024 11:18 PM): Customer satisfaction is our top priority, so we're
really sorry you experienced this issue and would love to make it up to you.
Popeyes (12/02/2024 11:18 PM): I can offer you a *$7.35 refund* for the full value
of your order — does that work?

***Note:** Resolution choice is final and it cannot be changed once selected.*


You (12/02/2024 11:18 PM): Yes, I'll take the $7.35 refund
Popeyes (12/02/2024 11:19 PM): Great! I've just issued you a refund in the amount
of $7.35; it should appear on your original form of payment within 5-10 business
days.
Popeyes (12/02/2024 11:19 PM): Again, we’re sorry for any inconvenience you
experienced and look forward to preparing your next Popeyes meal — come back and
order again soon.
Popeyes (12/02/2024 11:19 PM): How satisfied are you with this chat experience?
You (12/02/2024 11:19 PM): Submit
Popeyes (12/02/2024 11:19 PM): What is your reason for your selection?
You (12/02/2024 11:19 PM): Solved my problem quickly
Popeyes (12/02/2024 11:19 PM): To what extent do you agree or disagree with the
following statement?
"The digital assistant made it easy for me to handle the issue."

*1 - Strongly Disagree, 7 - Strongly Agree*


You (12/02/2024 11:19 PM): Submit
Popeyes (12/02/2024 11:20 PM): Do you have additional feedback on this chat
experience?
You (12/02/2024 11:20 PM): Skip
Popeyes (12/02/2024 11:20 PM): Thank you for your feedback. Have a great day!
Popeyes: This conversation has ended.

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